Prosci

Serve as subject-matter expert for complex accounting, financial reporting, and compliance under U.S. GAAP. | Minimum 10 years progressive accounting experience with strong financial acumen and Bachelor's in Accounting or Finance. | Overview As a senior individual contributor within the Finance organization, the Sr. Manager, Technical Accounting & Financial Reporting, reports to the Vice President of Accounting and serves as a subject-matter expert for complex accounting, financial reporting, and compliance matters. This role is responsible for applying technical accounting expertise to ensure accurate and compliant financial reporting in accordance with U.S. GAAP, supporting audits and lender reporting, and developing scalable global controls and processes. The Sr. Manager, Technical Accounting & Financial Reporting, partners closely with Accounting, FP&A, Legal, and other cross-functional stakeholders to interpret accounting guidance, assess complex transactions, and provide insight and recommendations that support informed business decisions. This role operates with a high degree of independence and exercises significant judgment in high-risk, high-complexity areas. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about. Key Responsibilities Key role responsibilities include but are not limited to the following: Technical Accounting & Policy Serve as the technical accounting authority for complex transactions, including preparation of technical accounting memos and analysis in accordance with U.S. GAAP. Develop and maintain a structured contract review process to assess accounting implications of new and non-standard agreements. Interpret evolving accounting standards and assess impacts to the organization, recommending policy updates as needed. Support the development and implementation of global accounting policies, controls, and compliance frameworks. Financial Reporting & Close Lead preparation and maintenance of complex global financial analyses, including deferred revenue waterfalls, bonus accruals, EBITDA addbacks, capex vs. OPEX analysis, and inventory analysis. Support month-end, quarter-end, and year-end close activities related to technical accounting and financial reporting. Prepare annual financial statements and supporting schedules. Perform and review monthly bank reconciliations for U.S. and Canadian entities, including interest computations. Audit & Lender Reporting Serve as a key liaison for external auditors, preparing audit documentation, responding to inquiries, and supporting audit execution related to technical accounting and financial reporting. Own monthly and quarterly lender reporting requirements, ensuring accuracy, completeness, and timeliness. Provide audit-ready documentation and analysis to support financial statement integrity and compliance. Controls, Compliance & Risk Management Design, implement, and enhance global controls to ensure compliance with accounting standards, internal policies, and regulatory requirements. Identify financial reporting risks and proactively recommend improvements to mitigate exposure and strengthen control environments. Support global compliance initiatives related to financial reporting and accounting processes. Cross-Functional Partnership Partner with Accounting, FP&A, Legal, and other stakeholders to provide technical accounting guidance and assess financial impacts of business decisions. Communicate complex accounting concepts clearly to non-financial stakeholders to support understanding and alignment. Influence decision-making by providing objective, data-driven analysis and recommendations across functional boundaries. Success Profile Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Competencies Financial Acumen – Applies deep knowledge of accounting principles and technical standards to complex financial reporting matters. Decision Quality – Exercises sound judgment in ambiguous or high-risk scenarios to reach well-reasoned accounting conclusions. Manages Complexity – Effectively navigates interconnected global reporting, compliance, and accounting requirements. Collaborates – Works across functions to align accounting conclusions with business objectives and reporting needs. Optimizes Work Processes – Identifies and implements improvements that enhance accuracy, scalability, and audit readiness. Technical/Functional Skills Advanced proficiency in Microsoft Excel and Microsoft Office Suite. Strong experience with ERP systems Deep understanding of U.S. GAAP and financial reporting requirements. Demonstrated experience supporting audits, lender reporting, and complex accounting analyses. Qualifications Bachelor’s degree in Accounting, Finance, or a related field. Minimum of 10 years of progressive accounting and financial reporting experience, including significant technical accounting responsibility. Proven ability to operate independently in a senior, principal-level individual contributor role. Additional Preferences Microsoft Business Central experience preferred CPA and/or MBA strongly preferred Additional Information Travel Requirements: This role may require travel up to 2 times per year for team meetings or company events. Work Location: This is a remote role within the United States, preference is for east coast hours. Compensation: $120k - $148k USD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program. Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning. Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events. We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei. If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.

Lead and develop a global customer success team to ensure client retention, adoption, and growth, while managing operational excellence and cross-department collaboration. | Extensive experience in customer success or related fields, leadership skills, familiarity with CRM and analytics tools, and strategic planning capabilities. | Overview The Director, Customer Success leads a global team of passionate Customer Success professionals who serve as the ultimate advocates and strategic partners for Prosci's enterprise clients. This leader ensures that every client engagement-from onboarding to renewal-delivers meaningful value, drives adoption, and strengthens long-term relationships. The Director, Customer success will be responsible for driving our enterprise Membership offering and own the successful onboarding of new customers. In this role, you will define and execute the customer success strategy for enterprise accounts, empowering your team to deliver exceptional experiences that increase satisfaction, retention, and expansion. You'll partner closely with Sales, Advisory, Operations, and Product teams to ensure Prosci's solutions deliver measurable impact and align with clients' evolving needs. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we've helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about. Key Responsibilities Customer Success Leadership and Strategy • Lead, coach, and develop a high-performing Customer Success team that delivers consistent, exceptional experiences for enterprise clients. • Define and execute strategic priorities for client retention, adoption, and growth in alignment with company objectives. • Define and execute on key enterprise Membership offerings and manage the process from onboarding to renewals and retention of new enterprise clients. • Establish scalable processes, metrics, and best practices to ensure operational excellence and consistent delivery across all accounts. • Serve as a voice of the customer within Prosci-advocating for client needs, sharing insights, and influencing business strategy. Team Development and Performance Management • Set clear goals and expectations for team members, providing regular feedback, coaching, and professional development opportunities. • Build a culture of accountability, collaboration, and continuous learning. • Partner with HR and leadership to identify, recruit, and onboard top customer success talent. • Empower the team to take ownership of client outcomes while maintaining alignment to Prosci's values and standards. Client Success Operations and Enablement • Oversee client health monitoring, reporting, and analysis to identify trends, risks, and opportunities across the portfolio. • Ensure effective collaboration between Customer Success, Sales, Consulting, and Product teams to deliver integrated client solutions. • Partner with Revenue Operations to refine processes, improve data accuracy, and drive efficiency through tools and technology (including Salesforce). • Standardize account planning, renewal management, and success measurement frameworks across the team. Executive Client and Cross-Functional Engagement • Support high-value enterprise relationships as an executive sponsor, ensuring alignment on strategic priorities and long-term partnership goals. • Collaborate with the Sales and Consulting leadership teams to ensure seamless handoffs and consistent client experience post-sale. • Participate in quarterly business reviews (QBRs) and internal planning sessions to share customer insights and inform go-to-market strategy. Requirements Success Profile Based on this role's scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Competencies • Strategic Leadership: Guides team efforts with clarity and vision, aligning customer success initiatives with business outcomes. • Develops Talent: Invests in the growth and success of others through coaching, mentorship, and clear feedback. • Customer Focus: Champions client needs while balancing business goals, driving satisfaction, loyalty, and measurable results. • Collaborates: Builds trust and alignment across departments, fostering open communication and shared accountability. • Drives Results: Translates strategy into action, using data and insights to guide priorities and performance. • Decision Quality: Makes informed, timely decisions that balance customer needs and organizational goals. Technical/Functional Skills • Strong familiarity with CRM systems and analytics platforms; Salesforce experience preferred. • Skilled in operational planning, reporting, and KPI management for customer success teams. • Proven ability to lead through change and scale operations with a growing organization. • Track record of using data-driven insights to enhance client engagement and team performance. • Understanding of change management principles and their business application (ADKAR® experience is a plus). • Experience leading distributed or virtual teams across time zones. Qualifications • Bachelor's degree in Business, Communications, or related field (or equivalent professional experience). • 10+ years of experience in Customer Success, Account Management, or related field, with at least 5 years in a leadership role. • Experience in professional services, consulting, SaaS, or change management environments. • Demonstrated success leading customer-facing teams, driving retention, and influencing cross-functional strategy. Additional Information Travel Requirements: This role requires up to 10% travel, potentially internationally, and requires a valid passport. Work Location: This is a remote role within the United States, but will require some flexibility working across time zones, since it is a global role. Compensation: $140,000 - $150,000 USD is the projected range of annual base salary for this role depending on the candidate's overall qualifications and experience. This role is eligible for commissions and is eligible for inclusion in our annual performance bonus program. Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning. Our "mostly virtual" culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events. We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei. If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.

Lead and develop a global customer success team to ensure client retention, adoption, and growth, while defining and executing strategic priorities and operational processes. | Requires over 10 years of experience in customer success or related fields, with at least 5 years in leadership, and familiarity with CRM systems like Salesforce; your background does not meet the seniority or specific technical requirements. | Overview The Director, Customer Success leads a global team of passionate Customer Success professionals who serve as the ultimate advocates and strategic partners for Prosci’s enterprise clients. This leader ensures that every client engagement—from onboarding to renewal—delivers meaningful value, drives adoption, and strengthens long-term relationships. The Director, Customer success will be responsible for driving our enterprise Membership offering and own the successful onboarding of new customers. In this role, you will define and execute the customer success strategy for enterprise accounts, empowering your team to deliver exceptional experiences that increase satisfaction, retention, and expansion. You’ll partner closely with Sales, Advisory, Operations, and Product teams to ensure Prosci’s solutions deliver measurable impact and align with clients’ evolving needs. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about. Key Responsibilities Customer Success Leadership and Strategy • Lead, coach, and develop a high-performing Customer Success team that delivers consistent, exceptional experiences for enterprise clients. • Define and execute strategic priorities for client retention, adoption, and growth in alignment with company objectives. • Define and execute on key enterprise Membership offerings and manage the process from onboarding to renewals and retention of new enterprise clients. • Establish scalable processes, metrics, and best practices to ensure operational excellence and consistent delivery across all accounts. • Serve as a voice of the customer within Prosci—advocating for client needs, sharing insights, and influencing business strategy. Team Development and Performance Management • Set clear goals and expectations for team members, providing regular feedback, coaching, and professional development opportunities. • Build a culture of accountability, collaboration, and continuous learning. • Partner with HR and leadership to identify, recruit, and onboard top customer success talent. • Empower the team to take ownership of client outcomes while maintaining alignment to Prosci’s values and standards. Client Success Operations and Enablement • Oversee client health monitoring, reporting, and analysis to identify trends, risks, and opportunities across the portfolio. • Ensure effective collaboration between Customer Success, Sales, Consulting, and Product teams to deliver integrated client solutions. • Partner with Revenue Operations to refine processes, improve data accuracy, and drive efficiency through tools and technology (including Salesforce). • Standardize account planning, renewal management, and success measurement frameworks across the team. Executive Client and Cross-Functional Engagement • Support high-value enterprise relationships as an executive sponsor, ensuring alignment on strategic priorities and long-term partnership goals. • Collaborate with the Sales and Consulting leadership teams to ensure seamless handoffs and consistent client experience post-sale. • Participate in quarterly business reviews (QBRs) and internal planning sessions to share customer insights and inform go-to-market strategy. Requirements Success Profile Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Competencies • Strategic Leadership: Guides team efforts with clarity and vision, aligning customer success initiatives with business outcomes. • Develops Talent: Invests in the growth and success of others through coaching, mentorship, and clear feedback. • Customer Focus: Champions client needs while balancing business goals, driving satisfaction, loyalty, and measurable results. • Collaborates: Builds trust and alignment across departments, fostering open communication and shared accountability. • Drives Results: Translates strategy into action, using data and insights to guide priorities and performance. • Decision Quality: Makes informed, timely decisions that balance customer needs and organizational goals. Technical/Functional Skills • Strong familiarity with CRM systems and analytics platforms; Salesforce experience preferred. • Skilled in operational planning, reporting, and KPI management for customer success teams. • Proven ability to lead through change and scale operations with a growing organization. • Track record of using data-driven insights to enhance client engagement and team performance. • Understanding of change management principles and their business application (ADKAR® experience is a plus). • Experience leading distributed or virtual teams across time zones. Qualifications • Bachelor’s degree in Business, Communications, or related field (or equivalent professional experience). • 10+ years of experience in Customer Success, Account Management, or related field, with at least 5 years in a leadership role. • Experience in professional services, consulting, SaaS, or change management environments. • Demonstrated success leading customer-facing teams, driving retention, and influencing cross-functional strategy. Additional Information Travel Requirements: This role requires up to 10% travel, potentially internationally, and requires a valid passport. Work Location: This is a remote role within the United States, but will require some flexibility working across time zones, since it is a global role. Compensation: $140,000 - $150,000 USD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for commissions and is eligible for inclusion in our annual performance bonus program. Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning. Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events. We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei. If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.