Propel

Translate state partners' needs into product strategy and own delivery of state campaigns end-to-end. | 5+ years bridging product/technical teams and external partners with experience in state SNAP or Medicaid agencies, strong technical background, and product instincts. | About Us Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. We're a passionate team of 100 Propellers - all working to help our users get through the month, every month. About the Role We're looking for a Solutions Architect to bridge Propel's Government Partnerships team and our Product & Engineering organization - translating state partners' needs into product strategy, and then owning the delivery of that work with states. This role has the opportunity to shape the way our product evolves with deeper government partnerships and increase the value we’re able to deliver to both users and government partners. This is a hands-on IC role. You'll be the person writing the scoping doc, building the dashboard, sitting in the state meeting, configuring the campaign, and running the evaluation. You own both strategy and execution end to end. Over time, as this work scales, the role has potential to grow into a leadership position — but today we need someone who is excited about the execution. You'll work across the state partnership funnel, from early relationship-building through campaign delivery. You should be the kind of person who can walk into a meeting with a state SNAP agency, understand their operational pain points around payment error rates or portal access, walk out with a concrete plan that maps to Propel's product roadmap — and then go execute it. The role reports into our Government Partnerships team, with a dotted line to Product. Here's how you'll impact the company: • Be the product voice in state conversations. Prepare materials, present Propel's capabilities, and field technical questions from state partners directly. Translate what you learn into structured requirements and recommendations for product and engineering. • Own state campaign delivery end to end. • Define what Propel will deliver for each state engagement, write the scope-of-work, set up campaign infrastructure, monitor execution, run the evaluation, and fix what breaks. • Lean into AI-enablement to create more leverage for our partnerships work with less engineering support. • Make hands-on tradeoff decisions about when a state's needs warrant new product investment vs. existing capabilities — and when it's configuration work, do it yourself. • Feed the case management product roadmap. Synthesize patterns across engagements to surface common needs and platform gaps. Bring specific, evidence-based recommendations to PMs — not just "states want X," but "here's the pattern across three states, here's what a platform-level solution looks like, and here's the data." You Might Be a Great Fit If You Have • 5+ years bridging product/technical teams and external partners — solutions architecture, implementation/delivery leadership, technical program management, or product management in a B2G context. You should have direct experience working in or selling to state SNAP or Medicaid agencies. • Technical background – you’re comfortable getting in the weeds on how our tech stack operates to tackle questions around how we should integrate with state partners. You are comfortable reading API docs, translating technical documents for non-technical stakeholders and doing a first-draft estimate of complexity and scope for new tasks. • Familiarity with public benefits administration — SNAP, Medicaid, EBT, or adjacent programs. You understand (or can quickly learn) how state agencies work, what their incentives are, and why things like payment error rates and redetermination processes matter • The ability to operate across altitudes — presenting to a state CIO on Monday, speccing a campaign config on Tuesday, analyzing pilot results on Wednesday, drafting a SOW on Thursday • Strong product instincts — you can tell the difference between a state request that should become a platform feature and one that should stay a one-off. You know when to advocate for one-off investments because they are critical to the state pipeline, and when they should be left on the table. • Comfort with ambiguity — we're inventing a new model for how a consumer tech company partners with state agencies, and you'll be building the plane while flying it • Communication and data skills — clear writing, compelling decks, and enough SQL/analytics fluency to tell the story of a campaign's impact Bonus Points • Background in case management systems, benefits administration tech, or health plan operations • Previous experience as an engineer or technical PM • Experience with program evaluation — defining success metrics, measurement frameworks, and presenting results to government stakeholders At Propel, you'll enjoy: • Meaningful work and a strong shared sense of mission • Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats. • 20 Days of PTO • 4% 401K match • $10k lifetime spend towards Carrot Fertility • Excellent Medical, Dental and Vision options • A strong equity package that reflects the leveling and anticipated impact of this role • Propel builds compensation bands referencing the 75th percentile of compensation for companies like us. Expected compensation for the role as scoped is $160,000 - $190,000 and will be based on how a candidate matches to our internal leveling guide. Additional Considerations: • We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities. • Interview Accommodations: Propel is committed to providing reasonable accommodations throughout the interview process. If you need accommodations due to a disability or medical condition (such as additional time or accessibility support), please let us know as early as possible so we can support you appropriately. • We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington. • Background Check Requirement: For roles with access to confidential employee or customer information, a background check may be conducted following a conditional offer. All background checks are handled in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA). More About Propel Propel is a technology company that’s strengthening the social safety net for people who receive government benefits. Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change. We’ve also partnered with renowned institutions and organizations like Vote.org, GoFundMe, and GiveDirectly. Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas. Learn more about our impact from the press • Fintech Company Propel Announces $10 Million Fund For Food Stamp • Late Show With Stephen Colbert • How to Propel the Fight Against Poverty in America • How Tech is Helping Poor People Get Government Aid • Propel Routes Money to those Who Need it Most • How one tech startup is giving cash to SNAP recipients • Recipients Affected By Government Shutdown • How hunger relief groups say you can help feed your neighbors during the shutdown and beyond Join us, and let's build something amazing together!

Lead and scale a high-performing customer success team, drive client strategy and revenue growth, align cross-functional teams, and build scalable systems for customer success in a marketplace environment. | 10+ years customer success/account management in high-growth startups, 5+ years consultative sales for marketplace products, 3+ years managing account teams, strong product and data-driven mindset, and passion for social mission. | About Us Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. We're a passionate team of 100 Propellers - all working to help our users get through the month, every month. The Role Are you looking to make a big impact on an early-stage company? Does the thought of scaling an innovative technology business solving real problems for an underserved community excite you? Do you excel at building and leading strong, high-performing teams? We launched the Propel Marketplace to connect our ~5M monthly active users to products, services, and exclusive offers from leading brands across retail, healthcare, and financial services. It has grown into a powerful, industry-leading performance tool for our partners and a critical revenue driver for Propel. We’re looking for an exceptional Head of Customer Success to help take this business to the next level and by driving client performance and revenue. This role is an ideal fit for someone who has a strong product and data driven mindset, and enjoys the challenges of aligning our internal systems and external partners together to drive us towards growth. You’ll also be a part of a strong leadership team - you’ll work closely with our VP of Marketplace, Director of Strategy and Operations, Director of Sales and BD, and Director of Growth and Merchandising. In this role, you'll have an outsized impact on our growth and success. Here's a taste of the type of work you will lead: Drive our client strategy. Partner with CSMs to refine account strategies and ensure we hit ambitious annual growth targets across existing accounts. Design and implement GTM playbooks (pricing, QBRs, etc). Lead on GTM narratives and pitches when launching new products and initiatives. Lead a high-performing team. Coach our team of Customer Success Managers (CSMs) as they set account strategies, handle complex client situations, and seek opportunities to grow revenue. Support team growth and career development while establishing clear performance standards so team members know when they are exceeding, meeting, or falling short of expectations. Align GTM and Stakeholder Priorities. Build strong relationships with Sales, Marketing, Product, and Design teams to deliver results. Advocate for the customer success team’s interests and needs with cross functional partners. Manage and protect the customer success team’s time, bandwidth, and focus. Own and scale our systems. Work with Product to identify tools and platform improvements that help scale excellent customer experiences. Work with BizOps and Data to develop practices and processes for analytical problem-solving, insights, and reporting. Build systems to advise customers on campaign setup, optimization, and growth. Set the targets. Establish goals that push the team to a new level of growth and success, with metrics to measure individual and team performance. Partner with BizOps to ensure account-level goals ladder up to ambitious but achievable team targets. Drive us forward: Deliver account-level reporting to leadership that ensures we have a strong understanding of the health of the business and high-fidelity forecasts. Own a 12-month hiring plan to align with segmentation, portfolio balance, and business development pipeline. Requirements: A strong product mindset - experience driving alignment across sales, marketing, engineering, and product to deliver results and a willingness to get your hands dirty to understand our internal systems and tools 10+ years of customer success, account management, or partnership experience in a high-growth start-up environment 5+ years of driving consultative sales experience for a two sided Marketplace product 3+ years of experience leading and managing an account management team with varying degrees of experience (junior to senior level) A proven self-starter comfortable navigating ambiguity Deep knowledge of customer success best practices and experience coaching others Existing knowledge or ability to quickly learn vertical-specific trends, business models, market opportunities, and metrics A data driven mindset - strong problem-solving and quantitative analytical skills Passion for building a business with a strong social mission at the intersection of private and public sectors We Offer: An immediate opportunity to make an impact on our users and the business we’re building. A get-stuff-done culture that is also fun and caring. Work that really is helping people with meaningful challenges A remote-first working environment with headquarters in Brooklyn and satellite offices in San Francisco, Los Angeles, and Salt Lake City. Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $200,000 - $240,000, depending on experience. A 10% bonus for team performance, equity and excellent benefits come with this position as well! Here’s how our role is different: Propel’s Marketplace is a critical revenue driver for the company and this role will play an instrumental role in taking this business to the next level. With no comparable platform in the market, this person will help redefine how low-income Americans access products and services by working with leading brands across retail, healthcare, and financial services. More About Propel We believe that Americans with limited income deserve modern, respectful, and effective experiences around their government benefits and money. Unfortunately, the status quo often fails to treat them as first-class citizens in their daily interactions around the social safety net and financial services. The tech industry hasn’t pulled its weight in solving the problems faced by low-income Americans. Propel’s mission is to change that. We’ve built Providers, the single most popular app in the country built specifically for low-income Americans. Over 5 million families each month use Providers to seamlessly manage their government benefits (programs like SNAP, commonly known as food stamps), conduct their banking, and save and earn money. Providers has been recognized by the White House, featured on the front page of the NY Times, and carries over 500,000 five star reviews. Propel is a for-profit, venture-backed company that holds its social mission at its core. We’re proud to be supported by a blend of nonprofits, impact investors, and world-class investors, including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas. Join us, and let's build something amazing together!