Prompt

Own end-to-end operational performance for client revenue cycles, including setup, configuration, reporting, and ongoing optimization to ensure client success. | Bachelor's degree and 7+ years in revenue cycle operations or analytics with expertise in claims, denials, AR aging, and BI dashboard implementation. | Job Title: Director of RCM Analytics & Client Success The Role: The Director of RCM Analytics is responsible for end-to-end operational ownership of client revenue cycle performance across all sites. This role serves as the owner for client setup, system configuration, reporting alignment, and ongoing RCM optimization ensuring every customer is fully operational, structurally sound, and positioned for success from day one. This individual combines deep revenue cycle expertise, advanced analytics capability, and strong operational leadership. They actively monitor performance in real time, identify root-cause operational gaps early, and drive corrective action with internal teams and client leadership when needed. The Director plays a central role in ensuring RCM performance is scalable, measurable, and continuously improving across the organization. In addition, this role serves as a Prompt product and BI expert ensuring system configurations, automation tools, and reporting environments are fully optimized while interfacing directly with the Product team on feature gaps and enhancement opportunities driven by RCM and enterprise needs. Why work for Prompt? BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Key Responsibilities Client Ownership & Performance Accountability Serve as the single accountable owner for full client setup and ongoing RCM performance across all sites. Ensure workflows, automations, authorizations, reporting, and system configurations are aligned prior to and after go-live. Actively monitor AR aging, denials, authorization timeliness, claim submission lag, payer trends, utilization, and workflow metrics. Identify risks before they impact cash flow or client experience and take structured action to correct them. Lead root cause analyses when performance gaps emerge and implement operational, workflow, or system-level solutions that produce measurable improvements. Drive accountability internally and facilitate direct performance conversations with client owners when necessary. Manage escalations with clarity and confidence. Front of House Operations Oversight Oversee and ensure consistent execution of front-of-house revenue cycle processes across all supported clients and teams. Ensure clients maintain 100% payer enrollment completion, both initially and through ongoing quarterly reviews to maintain active electronic billing capabilities. Oversee payer configuration to ensure electronic claim submission is utilized whenever possible, and that automatic paper claim mailing is configured when electronic submission is unavailable. Establish and enforce a standardized EOB upload policy across teams to ensure timely and accurate documentation of payer responses. Ensure front office teams collect and document accurate patient insurance benefit information, including coverage details, copays, coinsurance, and deductibles, using standardized policy note documentation. Drive standardized upfront collections processes Ensure operational adherence to patient accounts receivable policies Ensure insurance card images are uploaded and patient intake documentation is completed accurately prior to or at the time of service. Oversee payer setup to ensure authorization requirements are configured correctly and aligned with payer rules. Ensure authorizations are managed daily according to established standards, including monitoring and rescheduling visits when authorization requirements are not met. Oversee payer configuration and workflow setup to enable RCM automation and operational efficiency across the Prompt RCM team. Monitor clinical coding optimization efforts, coaching teams on coding accuracy and ensuring billing aligns with visit duration and documentation standards Implement and monitor reporting processes to identify visits without claims, ensuring providers complete documentation and front office teams properly check in visits. Analytics, BI & System Optimization Own performance reporting and visibility across accounts. Build and maintain dashboards, KPI frameworks, forecasting models, and predictive indicators that strengthen leadership insight and operational precision. Configure sites and BI environments to maximize automation, reporting accuracy, and workflow efficiency. Ensure each client’s reporting structure supports operational execution and financial clarity. Serve as a Prompt product expert and primary interface between RCM, Enterprise clients, BI, and Product teams. Translate operational and enterprise feedback into actionable feature requests and ensure system capabilities are fully leveraged to reduce manual work and improve scalability. Minimum Requirements Bachelor’s Degree in Business, Analytics, Healthcare Administration, Finance, or related field. 7+ years of experience in revenue cycle operations, healthcare analytics, or performance leadership. Strong working knowledge of claims management, denials, authorizations, AR aging, payer behavior, and workflow optimization. Demonstrated experience building and configuring Business Intelligence (BI) dashboards and reporting environments. Experience implementing operational change across multiple sites or enterprise-level healthcare clients. Proven ability to manage escalations and conduct performance-driven conversations with owners or executive stakeholders. Advanced analytical skills with the ability to translate data into structured operational action. Ability to operate independently with high accountability and cross-functional influence. The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned. Perks - What you can expect: Competitive salaries. Bonus potential with exceptional performance. Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Complimentary subscription to digital fitness classes and wellness content Recovery suite at HQ – includes a cold plunge, sauna, and shower HIPAA Requirements All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization's Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our HR department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Drive customer satisfaction, retention, and expansion among largest accounts by managing post-sales activities and building strong relationships. | Must be highly motivated, available outside normal hours, have strong technical aptitude, communication skills, and ability to build relationships with key decision-makers. | Job Title: Enterprise Client Success Manager (B2B SaaS) Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Enterprise Client Success Manager with personal ambitions to provide the optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: As an Enterprise Client Success Manager, you will be responsible for driving the customer satisfaction, retention, and expansion among our largest customers. You will achieve this by building strong, long-term relationships and by ensuring Prompt consistently delivers exceptional customer value and increased product adoption. This role requires close collaboration with cross-functional teams to support the overall growth and success of your assigned accounts. You must be a Prompt platform expert, enabling you to guide your clients from onboarding to renewal and ensure they receive a world-class experience while maximizing their software investment. Key Responsibilities: All post-sales activities including onboarding, product training, technical support, account management, and consultative guidance (within reason) Build and nurture strong relationships with senior leaders, positioning yourself and the organization as a critical resource in achieving their strategic vision Earn the right to be a trusted advisor by providing best practices, value-added guidance, and empathetic listening Interact with C Suites of our largest clients on a daily basis Foster customer loyalty through presenting product information, addressing customer issues, and helping your customers implement and best utilize our complete product suite Be the main point of contact for Prompt’s largest most influential customers, with ownership over product utilization and customer expansion inclusive of converting live trials (enterprises engage in a trial period) to long-term customer contracts Develop and deliver both periodic and frequent client success reviews focusing on client performance and effectiveness, strategic insights, and actionable recommendations that drive best in class results Develop and maintain a deep understanding of our product offerings to effectively support, grow, and lead our enterprise customers Have a strong understanding of the therapy industry in order to provide expertise to our clients throughout their lifecycle Collaborate with team members and management in recommending and implementing improvement opportunities Facilitate and quarterback conversations to the correct Prompt teammates including but not limited to: data transfer questions, EDI questions, billing related questions, feature requests Minimum Requirements: Highly motivated to work in an extremely fast paced role where you will need to work outside normal working hours to support your customers as appropriate. Take on a much higher level of client expectation of readily available, fast, and highly effective support at most times of the day/week Proficient in resolving customer concerns, addressing dissatisfied clients, and turning potentially negative interactions into positive ones Skilled at identifying customer needs and presenting beneficial upsell opportunities Ability to work independently with minimal supervision Ability to travel up to 20% for client meetings or events Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships through all levels of an organization Ability to understand corporate structures, identify key decision makers, and build direct relationships with those individuals Negotiation and influencing skills A team player, growth oriented mindset Proficient in, or ability to learn business intelligence (BI) and advanced reporting software and capabilities Highly Proficient in MS Excel Very strong technical skills operating various software platforms, understanding and learning software must be a passion of yours Be tech savvy and comfortable working in a live setting with various softwares Clinical background and/or licensed rehab therapist experience in outpatient physical therapy clinics Perks - What you can expect: Competitive salaries: Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Complimentary subscription to digital fitness classes and wellness content Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

Provide customer support and sales solutions in wireless and retail environments. | 10 years of wireless sales and customer service experience without clinical or EMR expertise. | Job Title: Associate Client Success Manager (B2B SaaS) Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Associate Client Success Manager with personal ambitions to provide the optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. The expectation of this role is that once you complete our comprehensive Client Success Employee Onboarding program (3-4 months), you become a full Client Success Manager, ready for all CSM duties (listed below). We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? • BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. • Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. • Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). • Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation of this very robust CS role is that, after your onboarding phase, you become a CSM and contribute to our customer base through providing training, working with clients after Go Live to ensure they are using the product optimally, and create a relationship with clients so you are able to sell the value-add of features that would benefit their business, staff, and patients. You will also play a role in providing support to our customers through our support channel. The ideal candidate has a background as a rehab therapist, has expertise in administrative and clinical workflows, is an excellent communicator and HIGHLY passionate about software. More on that below! Key Responsibilities: • Build a strong relationship with your clients as a strategic and supportive partner • Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding • Lead question/answer webinars with clinical management and staff • Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs • Work with Clients if they choose to downgrade or churn off products to save the client and help them understand the value of our products. • Assist in the onboarding process of new clients • Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate • Collaborate with team members and management in recommending and implementing improvement opportunities Minimum Requirements: • Must have experience in outpatient physical therapy clinics • Very strong technical skills operating various software platforms • Highly Proficient in MS Excel • Understanding and learning software must be a passion of yours • Clinical background and/or licensed rehab therapist • Experience with EMR Systems • Possess strong written and verbal skills • Be tech savvy and comfortable working in a live setting with various softwares • Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times • Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow Preferred (Nice-to-have) Qualifications: • Medical billing experience or education • Previous SaaS experience Perks - What you can expect: • Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Credits for online and in-person fitness classes/gym memberships • Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, ?)sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Own full-funnel growth initiatives, diagnose bottlenecks, lead cross-team projects, and develop scalable growth systems. | Requires 5+ years in growth or lifecycle marketing in B2B SaaS or healthcare, with proven metrics-driven results and strong analytical and stakeholder skills. | Job Title: Growth Marketing Lead Prompt is revolutionizing healthcare with modern, automated B2B software for rehab therapy businesses, the teams within, and the patients they serve. We’ve become the go-to platform in the space, are setting a new standard in healthcare technology, and growing fast. We’re looking for a Growth Marketing Lead to own full-funnel growth for key products, services, and verticals. This person will take pipeline, conversion, and expansion goals and drive outcomes end-to-end by diagnosing where growth is constrained, building the plan, coordinating execution across teams, and delivering measurable results. In this role, you’ll partner closely with leaders across Product, Sales, Customer Success and Account Management, RevOps, and Creative teams. You’ll lead growth initiatives from strategy through execution, build repeatable playbooks, and raise the bar on enablement and messaging so customer-facing teams can sell more effectively. This role is ideal for a growth marketer who thrives in ambiguity, moves quickly with imperfect information, and can prioritize ruthlessly to focus the team on the highest-impact work. Responsibilities Own growth outcomes end-to-end Take a goal such as conversion, retention, or expansion and design the plan, coordinate execution, and drive the result. Define success metrics, set targets, and build the operating rhythm to hit them, including tracking, reviews, and iteration. Diagnose what’s holding growth back Identify drop-offs across the funnel, from lead to opportunity to close, and from onboarding trials to activation to expansion revenue. Use qualitative and quantitative inputs such as product data, CRM signals, win/loss insights, and support themes to pinpoint where effort will matter most. Lead cross-functional execution Run growth projects across Product, Sales, Customer Success and Account Management, Creative, and RevOps teams while keeping work scoped, prioritized, and unblocked. Drive alignment through clear briefs, timelines, decision-making, and leadership. Build repeatable plays Create scalable systems such as lifecycle sequences, launch checklists, expansion programs, dashboards, experiment templates, and enablement kits. Turn successful tests into repeatable motions that compound over time. Raise the bar on messaging and enablement Develop materials that improve conversion and execution, including messaging and positioning, pitch decks, one-pagers, FAQs, talk tracks, objection handling, and customer stories. Ensure customer-and-prospect-facing teams have what they need to deliver consistent messaging and outcomes. Move fast and iterate Run experiments with clear hypotheses, lightweight execution, and rapid learning loops. Make decisions with imperfect data, then refine quickly based on results. Mentor and elevate the team Provide feedback, coaching, and structure to help junior marketers ship better work faster. Model strong prioritization and clear thinking for cross-functional partners. Requirements 5+ years in growth, lifecycle, product marketing, or revenue marketing at a B2B SaaS company AND/OR outpatient therapy [PT, OT, SLP or related healthcare fields] Proven ability to own a metric and drive measurable growth across acquisition, conversion, retention, and/or expansion targets. Strong analytical instincts, including defining what to measure, interpreting results, and translating insights into action. Excellent communication and stakeholder leadership, including clear briefs, compelling writing skills, and alignment across teams. Strong prioritization and tradeoff thinking, including the ability to say no, focus on impact, and avoid busywork. Experience building enablement and working closely with Sales, Customer Success, and Account Management motions. Comfort operating with ambiguity and speed, with a bias toward experimentation and learning. Nice-to-Haves Experience with funnel analysis and CRM workflows. Experience with lifecycle tooling such as marketing automation, segmentation, and experimentation. Familiarity with outpatient rehab workflows and buyer personas across PT, OT, SLP, chiropractic and pediatric care. Perks - What you can expect Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Complimentary subscription to digital fitness classes and wellness content Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don't hesitate to inquire with our team. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.

Oversee and optimize the company's customer-facing financial systems, ensuring revenue integrity and process automation. | Bachelor's degree in a related field, 5+ years in accounts receivable or revenue operations, advanced proficiency in NetSuite and Excel, process development experience, meticulous attention to detail, and excellent communication skills. | Job Title: Senior Manager, Customer Finance Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology,We strive to attract top talent who share our vision and values. As we continue to grow, we are seeking a proactive and results-driven Senior Manager of Customer Finance to join our dynamic team. Job Description: The Senior Manager of Customer Finance is a strategic leadership position that is responsible for the health and efficiency of the company’s entire customer facing financial ecosystem. Beyond a traditional AR position, this role oversees billing accuracy, revenue cycle integrity, and the technical optimization of our financial systems. This role reports directly to the Director of Finance and will lead a high-performing team to ensure that our financial operations scale seamlessly with our rapid growth, acting as the primary bridge between Finance, and the other Departments supporting our customers. Key Responsibilities: Revenue Cycle Strategy & Data Architecture NetSuite Ecosystem Ownership: Manage high-volume data architecture within NetSuite to ensure revenue is captured, billed, and reported accurately. Revenue Integrity: Develop a deep understanding of the end-to-end revenue generation cycle. Ensure that what is promised in Sales contracts is accurately reflected in billing and tracked properly in the data sets. Data Hygiene & Auditing: Implement a "Zero-Error" framework through regular system audits. Deliver post-billing accuracy reports that identify root causes of discrepancies and implement permanent systemic fixes. Process Engineering & Automation Leadership Efficiency Architect: Act as the primary internal consultant for the Customer Finance team, identifying manual "bottlenecks" and replacing them with automated workflows to drive team scalability. Digital Transformation: Lead the integration and optimization of tools like Pendo and NetSuite to automate customer communications and billing notifications, reducing manual outreach. SOP Standardization: Oversee the creation and maintenance of a robust "Knowledge Base" in Notion/HelpScout, ensuring all Customer Finance processes are documented for business continuity and training. High-Performance Team Leadership Mentorship & Growth: Continue developing the Customer Finance team into a high-output unit by providing dedicated coaching, identifying individual growth paths, and setting clear KPIs for performance. Resource Management: Identify departmental gaps (staffing, tools, or training) and work with leadership to resolve them, ensuring the team remains agile as volume increases. Operational Ownership: While overseeing the department, you will personally own high-complexity billing cycles to maintain a "pulse" on system performance and team requirements. Cross-Functional Partnership & Governance Strategic Liaison: Build and maintain high-level partnerships with Sales, Legal, Customer Success (CS), and Internal Finance. Ensure finance policies are understood and followed across the customer lifecycle. Feedback Loops: Establish a recurring cadence with Senior Leadership across departments to gather feedback on finance support and proactively communicate process changes. Problem Resolution: Act as the final escalation point for complex customer financial issues, ensuring a "solutions-oriented" approach that balances company policy with customer retention. Required Qualifications: Education: Bachelor’s degree in Finance, Accounting, Economics, Mathematics or a related field. Experience: 5+ years of experience in Accounts Receivable, Billing, or Revenue Operations (senior-level ownership expected). Technical Mastery: Advanced proficiency in NetSuite and QuickBooks & Expert Excel/Google Sheets skills- must be comfortable with complex formulas, pivot tables, and data modeling to identify trends or errors. Process Development and Deployment: A proven track record of taking manual or broken processes and rebuilding them to be an efficient and effective process that was then trained on to ensure all team members can execute on that new workflow. Meticulous Attention to Detail: A demonstrated ability to catch even the smallest error as well as the skillset to connect data sets across platforms and ensure all data points are accurate and connectable. Communication: Excellent written and verbal communication skills that display the ability to distill complex topics into digestible insights for stakeholders- including the ability to train on new processes. Perks - What you can expect: Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Credits for online fitness classes/gym memberships Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

Design, develop, and maintain complex data systems and pipelines to support analytics and decision-making. | Requires 4+ years experience in building data workflows, strong SQL and Python skills, and ability to handle complex, messy data sources. | Job Title: Senior Data Engineer Prompt is a mission-driven startup looking for an experienced Senior Data Engineer to help push forward an ambitious set of data initiatives in healthcare, with a particular emphasis on making data actionable to drive decision making. Prompt delivers highly automated and modern B2B enterprise software to rehab therapy businesses, their teams, and most importantly the patients they serve. We’ve established ourselves as the go-to platform in the space and are rapidly growing our market share by delivering software people love. As we scale, data is becoming increasingly central to how we make decisions and drive improvement. We’re looking for a Sr. Data Engineer who can operate broadly across the team, with a product-focused mindset in building and maintaining data pipelines and data transformations from complex data sources. Comfort developing hypotheses, modeling datasets, and analyzing that data to guide client and internal decision making is essential. This role will contribute to internal and external facing data and analytic products – helping drive extraordinary outcomes for our clients and their patients while internally driving efficiency and decision-making across Product, Client Success, Growth, and Operations. This is a high-ownership role focused on iteratively building systems, partnering closely with stakeholders, and ensuring our data products deliver real value. Responsibilities Drive Prompt’s mission to improve healthcare through high-quality, actionable data that informs client and internal decision-making Own the design, development, and iteration of complex data systems — from raw data ingestion through transformation, modeling, and downstream analysis Perform exploratory analysis and hypothesis-driven investigations to surface insights and guide both client-facing and internal decision-making Leverage modern AI and LLM-powered tools (e.g., code assistants, agents, automation frameworks) to accelerate data transformation, analysis, and iteration — while maintaining high standards for reliability, security, and maintainability Develop and evolve well-modeled datasets, complex transformations, and metrics Design and implement data quality checks, monitoring, and observability to ensure correctness, freshness, and trust in data products Partner with stakeholders across the company to understand client and internal workflows, define success criteria, and deliver data products to drive improvement Qualifications 4+ years of experience building data systems, including data pipelines, transformations, and analytical datasets Strong experience designing, building, and operating end-to-end data workflows—from raw data ingestion through transformation, modeling, and downstream analysis Proven ability to work with complex, messy, and evolving data sources and turn them into reliable, well-modeled datasets Experience performing exploratory and hypothesis-driven analysis to inform product, operational, or client-facing decisions Strong judgment around data quality, correctness, observability, and maintainability in production data systems Strong proficiency in Python and SQL for data transformation, analysis, and pipeline development Experience leveraging modern AI and LLM-powered tools (e.g., code assistants, agents, automation frameworks) to accelerate data engineering and analysis workflows Strong problem-solving mindset and ability to operate effectively in ambiguous, fast-paced environments Interest in a hands-on, high code-contribution role; this is not an engineering management position, though growth opportunities exist over time Nice-to-Haves Experience with complex healthcare datasets – including patient care, operations, and billing data Hands-on experience with analytics engineering tools such as dbt for data transformations and metabase for building analytics dashboards (or other data transformation and dashboarding tools) Experience working in AWS (e.g., S3, Athena, RDS, Redshift, DMS, Glue, ECS, Lambda, or similar services) Experience working with relational databases and warehouses (e.g., PostgreSQL, Athena, Redshift, Snowflake, BigQuery) Experience building internal or client-facing analytics products used by multiple teams or customers Perks - What you can expect: Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Complimentary subscription to digital fitness classes and wellness content Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don't hesitate to inquire with our team. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.