Prompt

Support and troubleshoot billing-related issues, improve customer experience, and collaborate with product teams. | Requires clinical experience (e.g., SLP, OT, PT), strong troubleshooting skills, and proficiency in Excel; clinical billing or healthcare tech support experience is preferred. | Job Title: Billing Experience Manager Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we are seeking a Billing Experience Manager (BXM) to join our dynamic team. This role offers an unprecedented opportunity to impact our industry-leading Success Team. You will become an integral part of our Success Team, working alongside our enterprise billing success team to become an expert in the Prompt billing/reporting suite. This role involves troubleshooting issues within our billing modules, identifying trends in billing needs, enhancing our internal knowledge base, working closely with our engineers on billing bug tickets, and assisting in the communication of billing feature releases to customers. Why work for Prompt? • BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. • Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. • Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). • Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Key Responsibilities: • Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system • Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries • Support development and update of the internal and external knowledge base to help scale our help desk support • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket • Learn, adopt, establish processes and workflows that allow the support team to run like a well oiled machine • Improve and advocate for customer experience by identifying opportunities to enhance our product and service features • Assist in the prioritization of billing tickets by quantifying needs, features, and value points. • Share user feedback to Product function and help them translate the feedback into features that customers find valuable • Provide background support to Enterprise Billing Success Managers (BSMs) during client calls by tracking and following up on product bugs and enhancements, assisting in the triage process, and documenting new tickets as discussed. Minimum Requirements: • Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and ability to use resources available to learn quickly and autonomously • Experienced in thriving within dynamic work settings that demand adaptability and efficiency • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours • Highly Proficient in MS Excel • Exceptional written and verbal communication skills • No prior billing experience required; comprehensive training will be provided. Preferred (Nice-to-have) Qualifications: • Prior startup and/or B2B SaaS technology organization experience • Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.) • Prefer 1-3 years of experience on a Support or CX Team • Prior startup and/or B2B SaaS technology organization experience • Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure • Able to communicate effectively across teams • Understanding and learning software must be a passion of yours • Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times • Be comfortable owning your own workload • Experience with Zendesk or similar customer support software • Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc) Perks - What you can expect: • Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Credits for online fitness classes/gym memberships • Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our HR department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.

Support go-to-market and growth initiatives by executing marketing campaigns, enabling sales, and coordinating cross-team efforts. | Requires experience in B2B software or healthcare, strong analytical and communication skills, and ability to manage multiple projects. | Job Title: Growth Marketing Manager Prompt is revolutionizing healthcare with modern, automated B2B software for rehab therapy businesses, the teams within, and the patients they serve. We’ve become the go-to platform in the space, are setting a new standard in healthcare technology, and growing fast. We’re looking for a Growth Marketing Manager to support the go-to-market and growth efforts for Prompt’s key products, services, and verticals. This role will help execute full-funnel marketing initiatives that drive real revenue impact. In this role, you’ll work directly with senior leaders across marketing, sales, product, and customer success and see firsthand how marketing drives revenue across the full funnel. You’ll gain hands-on experience across launches, expansion, enablement, and lifecycle marketing, building a well-rounded growth skill set. This is a great role for someone who wants hands-on experience learning how products actually grow inside a high-growth B2B SaaS company. The ideal candidate will have experience at a B2B software company. Experience in the healthcare software industry and/or outpatient rehab is preferred but not required. Responsibilities: You’ll help bring growth strategies to life by: Launching and promoting products, services, and expansion initiatives Learning how to prioritize work based on impact, not just output Supporting lifecycle and expansion campaigns Helping coordinate messaging, assets, and timelines across teams like Content, Creative, Sales, and Customer Success Helping turn ideas into real campaigns, launches, and experiments that go live quickly Creating and organizing sales enablement materials (decks, one-pagers, FAQs, talk tracks) Gathering feedback from Sales, CS, and customers to help improve messaging and execution Requirements Experience at a B2B software company AND/OR outpatient therapy [PT, OT, SLP or related healthcare fields] Creative thinker with a customer-centric mindset and a passion for innovation Strong analytical skills with the ability to interpret data and make data-driven business decisions Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts Ability to manage multiple projects simultaneously Experience working cross-functionally with product management, sales, and marketing teams Strong leadership and collaboration skills, with the ability to influence and align stakeholders towards common goals Perks - What you can expect: Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Credits for online fitness classes/gym memberships Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Building client relationships, onboarding, providing product training, and supporting customer success in a SaaS environment. | Experience in outpatient physical therapy clinics, strong technical skills, clinical background or licensed rehab therapist, and familiarity with EMR systems. | Associate Client Success Manager (B2B SaaS) Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Associate Client Success Manager with personal ambitions to provide the optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. The expectation of this role is that once you complete our comprehensive Client Success Employee Onboarding program (3-4 months), you become a full Client Success Manager, ready for all CSM duties (listed below). We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation of this very robust CS role is that, after your onboarding phase, you become a CSM and contribute to our customer base through providing training, working with clients after Go Live to ensure they are using the product optimally, and create a relationship with clients so you are able to sell the value-add of features that would benefit their business, staff, and patients. You will also play a role in providing support to our customers through our support channel. The ideal candidate has a background as a rehab therapist, has expertise in administrative and clinical workflows, is an excellent communicator and HIGHLY passionate about software. More on that below! Key Responsibilities: Build a strong relationship with your clients as a strategic and supportive partner Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding Lead question/answer webinars with clinical management and staff Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process Assist in the onboarding process of new clients Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate Collaborate with team members and management in recommending and implementing improvement opportunities Minimum Requirements: Must have experience in outpatient physical therapy clinics Very strong technical skills operating various software platforms Highly Proficient in MS Excel Understanding and learning software must be a passion of yours Clinical background and/or licensed rehab therapist Experience with EMR Systems Possess strong written and verbal skills Be tech savvy and comfortable working in a live setting with various softwares Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow Preferred (Nice-to-have) Qualifications: Medical billing experience or education Previous SaaS experience Perks - What you can expect: Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lead process optimization and automation initiatives in billing and customer onboarding, ensuring data integrity and system efficiency. | 3+ years in Accounts Receivable, Billing, or Revenue Operations with advanced proficiency in financial systems and Excel, and experience in process automation. | Job Title: Senior Customer Finance Analyst Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology,We strive to attract top talent who share our vision and values. As we continue to grow, we are seeking a proactive and results-driven Talent Acquisition Specialist to join our dynamic team. Job Description: As a Senior Customer Finance Analyst at Prompt, you will be a key driver of scalability within our finance department. Reporting to the Customer Finance Lead, you will go beyond day-to-day transaction management to lead process optimization and automation initiatives. You will act as a subject matter expert, using your high attention to detail and analytical mindset to solve complex billing logic issues and ensure our financial operations are built for rapid growth. Key Responsibilities: 1. Revenue Operations & Advanced Invoicing Oversee the end-to-end invoicing lifecycle, ensuring 100% accuracy in complex billing cycles and compliance with bespoke customer agreements. Identify bottlenecks in the billing workflow and partner with the Finance Lead to design and implement automated solutions within NetSuite/QuickBooks. Perform root-cause analysis on recurring billing discrepancies and implement permanent process fixes while communicating with leadership on the context of the issues. 2. Scalable Customer Onboarding Audit and validate customer agreements to ensure financial data integrity before account creation. Create customer accounts and process sensitive financial data accurately. Identify bottlenecks in the customer creation workflow and partner with the Finance Lead to design and implement automated solutions within NetSuite/QuickBooks and other softwares such as HubSpot, SpotDraft, etc. 3. Strategic Customer Support & Problem Solving Manage high-priority or complex customer financial inquiries, translating technical issues into clear, professional communication. Collaborate cross-functionally with multiple departments to resolve structural billing hurdles for clients. 4. Systems & Data Management Maintain the integrity of the customer master data, ensuring clean reporting for Senior Management. Support the Customer Finance Lead in ad-hoc projects, including ERP migrations, system integrations (AP/AR tools), and the creation of standardized training documentation for future team growth. Required Qualifications: Education: Bachelor’s degree in Finance, Accounting, Economics, or a related field. Experience: 3+ years of experience in Accounts Receivable, Billing, or Revenue Operations (senior-level ownership expected). Technical Mastery: Advanced proficiency in NetSuite and QuickBooks & Expert Excel/Google Sheets skills- must be comfortable with complex formulas, pivot tables, and data modeling to identify trends or errors. Problem-Solving: A proven track record of taking a manual process and developing as well as executing a better process through automation or workflow redesign. Meticulous Attention to Detail: An obsession with accuracy; you are the person who catches the $0.01 discrepancy before it becomes a client issue. Communication: Ability to distill complex financial data into actionable insights for stakeholders and senior leadership. Perks – What You Can Expect Competitive salaries Remote/hybrid flexibility Potential equity for outstanding performance Flexible PTO Company-wide sponsored lunches Company-paid disability and life insurance Family and medical leave Medical, dental, and vision insurance Discounted pet insurance FSA/DCA and commuter benefits 401(k) Credits for fitness and gym memberships Recovery suite at HQ with cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

Assist in managing internal systems, support network and database tasks, and contribute to security and operational processes. | Candidate should have extensive SaaS management, identity and access management, security incident response, device management, and cloud infrastructure experience. | Job Title: Systems Administrator (SaaS & Security Focus) Location: Hybrid - Local to Hoboken, NJ Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology we're searching for a Systems Administrator with strong SaaS administration, migration experience, identity lifecycle management, and security incident response expertise. This role is a high-impact opportunity to shape Prompt's internal technical foundation as we scale. You will be a key contributor to operational reliability, employee experience, and enterprise security. Why work for Prompt? • Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. • Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. • Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). • Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. The Role: We are seeking a Systems Administrator focused on SaaS operations, identity and access management (IAM), secure device lifecycle management, and the implementation of enterprise security controls. You will manage core internal systems, execute migrations, respond to security incidents, and drive best-in-class operational practices across the company. You should be highly technical, process-driven, and comfortable owning everything from user provisioning to network troubleshooting to cloud access policies. You will collaborate closely with IT, Security, and Engineering to build scalable, secure, and automated internal infrastructure. Responsibilities • Administer and maintain all internal SaaS platforms, including user lifecycle management, permissions, configuration, and security audits. • Manage identity systems and SSO/SCIM integrations across Google Workspace, Azure AD, Okta, JumpCloud, Rippling, or similar platforms. • Perform and lead SaaS/data migrations, consolidations, and vendor transitions. • Monitor, triage, and respond to security incidents in collaboration with engineering and product teams. • Manage Windows and macOS devices via MDM platforms (Kandji, Intune, Rippling, etc.), including security baselines, device imaging, patching, and compliance enforcement. • Support and refine internal network configurations, VPNs, firewalls, VLANs, ACLs, and zero-trust access tools. • Contribute to certification and compliance initiatives (SOC 2, HITRUST, CEHRT), including evidence collection and control implementation. • Resolve IT support issues ranging from account access to endpoint protection troubleshooting. • Assist with configuration, monitoring, and maintenance of AWS infrastructure components (EC2, VPC, RDS, IAM, etc.), focusing on security and operational reliability. • Document processes, runbooks, and incident reports to support internal knowledge transfer and operational excellence. Skills & Experience • SaaS Administration: Proven experience managing enterprise SaaS ecosystems and performing account, policy, and configuration management cross-platform. • Identity Management: Deep understanding of identity providers (Google Workspace, Azure AD, Okta, etc.), SSO, MFA, RBAC, SCIM, and IAM best practices. • SaaS & Data Migrations: Experience executing platform migrations-including planning, data validation, and cutovers. • Security Incident Response: Ability to detect, triage, investigate, and resolve security events. • Device Management: Expertise administering Windows and macOS endpoints using MDM tools (Kandji, Intune, Rippling, etc.). • Networking: Strong understanding of TCP/IP, DNS, VPNs, firewalls, ACLs, and general network troubleshooting. • Cloud (AWS): Familiarity with EC2, VPCs, RDS, IAM, and basic cloud security principles. • Remote Workforce Enablement: Experience supporting distributed teams with high security requirements. • Strong Communication: Ability to translate technical concepts into understandable guidance for non-technical stakeholders. Perks - What you can expect: • Competitive salaries • Hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Credits for online fitness classes/gym memberships • Recovery suite at HQ - includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

Manage and improve cloud infrastructure, support AI/ML infrastructure, automate deployment pipelines, and ensure system reliability. | Over 5 years in DevOps or infrastructure roles, expert in cloud platforms, containerization, CI/CD, MLOps, scripting, and infrastructure automation. | Job Title: Senior DevOps Engineer (Infrastructure & MLOps) Company Overview Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, their teams, and the patients they serve. We have established ourselves as the go-to platform in the space, setting a new standard in healthcare technology and rapidly growing our market share. We’re constantly identifying new challenges across outpatient therapy and the broader healthcare space. As a Senior DevOps Engineer at Prompt Therapy, you will play a crucial role in managing and improving our infrastructure and deployment process, ensuring scalability, security, and reliability. As we continue to innovate, you will also lead the charge in building and scaling the infrastructure that powers and monitors our AI-driven features. If you're a proactive problem solver with a deep understanding of cloud environments, infrastructure automation, and MLOps workflows, we want you on our team! Key Responsibilities Design, implement, and manage highly available infrastructure for our cloud-based platforms (AWS). Work with our internal engineering teams to architect and support AI/ML infrastructure, specifically managing AWS Lambda infrastructure, and some legacy SageMaker environments for model training, hosting, and inference. Create and automate robust deployment pipelines using CI/CD tools (GitLab / GitHub Actions) for both web applications and machine learning models. Build, maintain, and scale containerized applications with Docker and ECS/Fargate. Implement MLOps best practices to streamline the transition of models from development to production. Ensure system scalability and reliability through proactive monitoring, logging, and automated alerting. Collaborate with both Product Engineers and Data Scientists to optimize performance, security, and infrastructure costs. Manage and evolve our Infrastructure as Code (IaC) footprint. Why work for Prompt? Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). Qualifications 5+ years of experience in a DevOps or infrastructure role. Expert knowledge of cloud platforms such as AWS, GCP and Azure Strong experience with containerization technologies (Docker, ECS / Kubernetes). Proven track record of designing and managing complex CI/CD pipelines. Experience with MLOps workflows (model versioning, retraining pipelines, or feature stores). Hands-on experience with monitoring and logging tools (Datadog, Prometheus, Grafana, MLflow). Expertise in scripting languages (Python is a must, along with Bash, Go, etc.). Proficiency with infrastructure automation tools (Terraform, Ansible, or CloudFormation). Excellent communication skills and the ability to bridge the gap between traditional DevOps and Data Science teams. Preferred Skills Specific experience in AWS Lambda, SageMaker and other related AI/ML services. Experience with database management (SQL/NoSQL) and data pipeline orchestration, including Google BigQuery Knowledge of security best practices specifically regarding data privacy in AI and healthcare (HIPAA compliance). Previous experience in fast-paced, agile startup environments. Perks - What you can expect Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Credits for online fitness classes/gym memberships Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

The specialist will review and accurately post insurance and patient payments, resolve auto-posted ERA errors, and assist with month-end reconciliation. They will also collaborate with billing staff to correct posting discrepancies and provide Accounts Receivable support as needed. | Candidates should have knowledge of payment posting processes and familiarity with medical billing and payer policies. Strong organizational skills and proficiency in relevant software are essential, along with prior medical billing or accounts receivable experience preferred. | Job Title: Payment Posting and Accounts Receivable Specialist Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact. At Prompt, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports better outcomes at scale. Why work for Prompt? BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Key Responsibilities Review and accurately post insurance and patient payments with precision and efficiency, ensuring alignment with company policy and regulatory standards. Resolve auto-posted ERA errors on a daily basis, preventing downstream reconciliation issues. Import and upload payment files from clearinghouses and payer websites; ensure all batches are processed timely. Manually post payments received via bank lockbox deposits, facility deposits, and RTA checks. Perform necessary adjustments, billing corrections, auditing, and account analysis to maintain clean and accurate patient ledgers. Assist with month-end reconciliation and closing processes, ensuring all payments, adjustments, and recoupments are recorded prior to finalization. Facilitate payment batch processing and collaborate with billing staff to correct posting discrepancies. Process remote bank deposits and manually post cash receipts deposited to local banks, maintaining timeliness and accuracy. Collaborate with the Client Relations Manager to research and resolve payment discrepancies, working toward a goal of maximizing electronic payment adoption. In addition to payment posting duties, provide Accounts Receivable (AR) support as time allows, including: Researching and following up on outstanding insurance claims. Preparing and submitting corrected or appealed claims with appropriate documentation. Assisting with billing problem resolution and recommending adjustments or write-offs to management as needed. Contributing to revenue cycle integrity by supporting claim resubmissions, appeals, and patient balance review processes. Minimum Requirements Knowledge of payment posting processes, including adjustments, write-offs, and refunds. Familiarity with medical billing and understanding of payer policies, insurance laws, and medical terminology. Proficiency with Google Workspace, Microsoft Word, Excel, PowerPoint, and Internet Explorer. Ten-key proficiency with speed and accuracy. Strong organizational skills; ability to manage multiple tasks in a deadline-driven environment. Excellent written and verbal communication skills. Problem-solving skills with the ability to interpret instructions in a variety of situations. Prior medical billing/AR experience preferred. Perks - What you can expect: Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Credits for online and in-person fitness classes/gym memberships Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.