Prometeo Talent

Design and architect complex data protection and disaster recovery solutions and serve as final technical escalation point while automating system health monitoring. | 8+ years experience in backup, storage, and system administration across Windows, Linux, and Cloud platforms with expertise in Cohesity, Rubrik, or Veeam and strong English communication skills. | Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe. 🌎✨ We excel in connecting companies with exceptional technology and engineering professionals. 💼🚀 👩‍💻 We are collaborating with a company that offers data protection, disaster recovery, and IT infrastructure solutions, helping businesses secure and optimize their critical systems. We're Looking For: A senior, architecture-minded Data Protection Engineer with deep expertise in backup, recovery, and scale-out storage, someone who can size, architect, and design solutions for complex environments and act as the final technical authority when problems get hard. You'll work directly with customers across many industries, from media and entertainment to aerospace to health sciences, to solve their most challenging design and support issues. You'll also serve as the escalation path for L1, L2, and L3 support engineers, so this role is for someone who's already the person others turn to, not someone growing into it. If you're deeply technical, love architecting resilient systems, and genuinely enjoy working with people, we want to hear from you. Location: Southern California preferred, 90% remote with occasional in-person meetings and installs. 🌴 A note on English: Strong, professional English is important since you'll integrate closely with our team and communicate directly with clients. That said, we value technical depth first. If your English is solid and your data protection expertise is strong, we want to hear from you. Key Responsibilities: Architecture & design: Size, architect, and design data protection, disaster recovery, and scale-out storage solutions for a variety of workloads and clients. Operationalize: Bring new products and processes to life to meet customer demand, improve service SLAs, and minimize availability and recoverability gaps. Escalation path: Serve as the escalation point for L1, L2, and L3 support engineers. Customer collaboration: Work directly with customers to solve the most challenging design and support issues, and provide clear action plans that put them at ease. Automation: Automate the collection of backup system health, backup and recovery jobs, and general environment status; streamline repeatable tasks and processes. Monitoring & resolution: Monitor backup systems and performance, identify issues that need attention, troubleshoot, and resolve. Root cause analysis: Troubleshoot outages and perform root cause analysis to prevent recurrence. Security & compliance: Configure access using a least-privileged approach, audit, and ensure adherence to policies and procedures. Upgrades: Communicate upgrade and rollback plans, and execute upgrades. Trust: Communicate with clients, understand their needs, and build lasting trust. Technical Requirements: 8+ years of experience in similar roles working with the technologies listed below Windows and Linux administration VMware vSphere IP networks Cloud platforms (AWS / GCP / Azure / OCI) Scale-out storage (Qumulo / Isilon / NetApp) Data Protection / Backup & Recovery software (Cohesity, Rubrik, Commvault, Veeam, Keepit, Zerto). Experience with any one of these transfers well; our environment runs on Cohesity. Experience as a System Architect / Administrator Experience as a Storage Architect / Administrator Experience as a Backup Architect / Administrator AI dev/coding agents Familiarity with Git / version control, M365 / Entra, infrastructure-as-code (Terraform, Ansible, Packer), or Kubernetes is a plus. Professional Skills: Problem-solving: Resourceful, analytical, and driven to work through complex issues. Communication: Explain technical concepts and the impact of technical issues clearly to customers. Collaboration: Friendly, easy-going, and team-oriented.

Triage and troubleshoot complex backup and recovery issues, collaborate with customers, automate health checks, and manage 24/7 on-call rotations. | Over 6 years experience in system and backup administration with expertise in Windows, Linux, VMware, and data protection software, plus strong English communication skills. | Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe. 🌎✨ We excel in connecting companies with exceptional technology and engineering professionals. 💼🚀 👩‍💻 We are collaborating with a company that offers data protection, disaster recovery, and IT infrastructure solutions, helping businesses secure and optimize their critical systems. We're Looking For: An infrastructure-minded Support Engineer with real depth in backup and recovery, someone who can get into the technical weeds and solve complex problems independently. This is not a developer role. You'll work directly with customers to understand their challenges, troubleshoot across their environments, and keep their data protection running smoothly. We're looking for someone with the potential to grow into an advanced (L3) technician: strong fundamentals today, and the drive to go deeper. You'll be part of a small, collaborative team that provides follow-the-sun support, so this role covers hours outside the standard US business day. Because of that, we need someone who works well autonomously and stays responsive when it matters. Location: Fully remote, work from anywhere. 🌍 A note on English: Strong, professional English is important since you'll integrate closely with our team and communicate with clients. That said, we value technical depth first. If your English is solid and your backup expertise is strong, we want to hear from you. Key Responsibilities: Triage & troubleshooting: Receive, manage, and respond to alerts, calls, and trouble tickets. Customer collaboration: Work directly with customers on calls and screen-sharing sessions, diagnose issues, and provide clear action plans that put them at ease. Critical response: Respond to critical issues 24x7x365 as part of an on-call rotation. Automation: Automate the collection of backup system health, backup and recovery jobs, and general environment status; streamline repeatable tasks. Monitoring & resolution: Monitor backup systems and performance, identify issues that need attention, troubleshoot, and resolve, including on the source systems being backed up. Root cause analysis: Troubleshoot outages and perform root cause analysis to prevent recurrence. Security & compliance: Configure access using a least-privileged approach, audit, and ensure adherence to policies and procedures. Upgrades: Communicate upgrade and rollback plans, and execute upgrades. Documentation: Maintain an internal wiki with technical documentation, manuals, and IT policies. Technical Requirements: 6+ years of experience in similar roles working with the technologies listed below Windows and Linux administration VMware vSphere IP networks Experience as a System Administrator Experience as a Backup Administrator Data Protection / Backup & Recovery software (Cohesity, Rubrik, Commvault, Veeam, Keepit, N2WS). Experience with any one of these transfers well; our environment runs on Cohesity. Familiarity with cloud platforms (AWS / Azure / GCP / OCI), M365 / Entra, infrastructure-as-code (Terraform, Ansible, Packer), or Kubernetes is a plus. Professional Skills: Problem-solving: Resourceful, analytical, and able to work through complex issues on your own. Communication: Explain technical concepts and the impact of technical issues clearly to customers. Collaboration: Friendly, easy-going, and team-oriented.