Progressive Technology

Assist customers with Apple product inquiries, troubleshooting, and documentation to ensure high customer satisfaction. | Minimum 1 year of customer support experience, familiarity with Apple products, strong communication skills, and ability to work remotely. | Job Summary We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Specialist for the Apple Store at Progressive Technology. As a work-from-home position, this role allows you to assist Apple customers with various inquiries, technical issues, and product-related concerns. You will be the voice of the company, ensuring exceptional customer satisfaction and providing solutions in a professional and timely manner. Key Responsibilities • * Provide technical support and troubleshooting assistance for Apple products, including iPhones, iPads, MacBooks, and related accessories. • * Assist customers with product inquiries, order status, account management, and general inquiries through various communication channels such as phone, email, and live chat. • * Identify and resolve customer complaints or issues in a clear, concise, and empathetic manner. • * Document customer interactions and follow up on pending issues to ensure a high level of customer satisfaction. • * Stay up-to-date with Apples latest product updates, features, and support guidelines to offer accurate advice. • * Collaborate with other team members and departments to resolve customer concerns and improve service offerings. • * Maintain high levels of professionalism, customer service, and product knowledge during all interactions. • Required Skills and Qualifications • * High school diploma or equivalent; a degree in a related field is a plus. • * Proven experience in customer support or technical troubleshooting, preferably with Apple products. • * Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • * Excellent problem-solving skills and the ability to work independently in a fast-paced environment. • * Proficient in using customer service platforms, communication tools, and common computer software (e.g., Microsoft Office, CRM systems). • * Familiarity with Apples product ecosystem, operating systems, and software updates is highly desirable. • * Ability to work effectively from home and manage time and tasks efficiently. • Experience • * Minimum of 1 year of experience in a customer service or technical support role, preferably in the technology or electronics industry. • * Experience with Apple products and support systems is highly preferred but not mandatory. • * Previous work-from-home experience is a plus. • Working Hours • * This is a full-time remote position. • * Flexible working hours, with shifts available during regular business hours, evenings, and weekends to accommodate customer needs across different time zones. • Knowledge, Skills, and Abilities • * Customer Service Excellence: A deep understanding of customer service principles and the ability to handle a variety of customer issues in a calm and professional manner. • * Technical Proficiency: Ability to troubleshoot and resolve technical issues on Apple devices and provide clear instructions for non-technical users. • * Attention to Detail: High attention to detail to ensure accuracy in documentation and follow-up with customers. • * Time Management: Strong organizational and time-management skills, with the ability to prioritize tasks effectively in a remote work environment. • * Empathy and Patience: Ability to remain patient, empathetic, and supportive during stressful or challenging customer interactions. • * Communication Skills: Excellent communication skills, both written and verbal, to articulate solutions and instructions to customers in an understandable manner. • Benefits • * Competitive salary with performance-based bonuses. • * Health, dental, and vision insurance packages. • * Paid time off (PTO) and holidays. • * Opportunities for career advancement and growth within Progressive Technology. • * Work-from-home flexibility with a supportive and collaborative team environment. • * Employee discounts on Apple products and services. • * Ongoing training and development programs to stay updated on the latest technology and customer service trends. • Why Join Progressive Technology? At Progressive Technology, we foster a dynamic and inclusive work environment where creativity, innovation, and personal growth are at the forefront. We are committed to providing top-tier support to Apple customers and offering our team members a fulfilling, long-term career with plenty of room for growth. As a Customer Support Specialist, you will play a crucial role in delivering an exceptional customer experience while working remotely from the comfort of your home. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our team! How to Apply To apply for the Customer Support Specialist - Apple Store (Work From Home) position, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Be sure to include your availability and any relevant skills related to customer support or Apple products. Applications can be sent directly to us. We look forward to hearing from you!

Prepare, annotate, and ensure quality of training data for AI/ML models while collaborating with technical teams in a remote environment. | Entry-level candidate with basic AI/ML knowledge, proficiency in data processing tools, strong attention to detail, and good communication skills. | Job Summary: We are seeking an enthusiastic and detail-oriented AI/ML Training Data Specialist to join our remote team. This position is perfect for tech freshers looking to kickstart their career in Artificial Intelligence and Machine Learning. As an AI/ML Training Data Specialist, you will be responsible for preparing, processing, and ensuring the quality of data used for training AI and ML models. You will be working alongside our skilled technical team to contribute to cutting-edge AI/ML projects, with an opportunity to grow and learn in the fast-evolving field of AI. Key Responsibilities: • * Data Collection and Preparation: Collect, clean, and organize raw data into structured datasets suitable for training machine learning models. • * Data Annotation: Label, categorize, and annotate datasets according to project specifications. • * Quality Assurance: Review and ensure the quality and accuracy of data, including identifying inconsistencies or errors. • * Collaboration: Work closely with data scientists, AI engineers, and other team members to support data-related tasks and improve the training datasets. • * Research and Implementation: Stay up-to-date with the latest trends and techniques in AI/ML data preparation, incorporating new methodologies to improve processes. • * Documentation: Maintain accurate and detailed records of data preparation processes and progress. • * Feedback and Reporting: Provide feedback on data quality, trends, and potential areas for improvement. • Required Skills and Qualifications: • * Education: Bachelors degree in Computer Science, Engineering, Mathematics, or a related field (or equivalent experience). • * Familiarity with AI/ML Concepts: Basic understanding of artificial intelligence, machine learning, and data science. • * Attention to Detail: Strong focus on data accuracy, precision, and consistency. • * Technical Skills: Proficiency with spreadsheets (Excel/Google Sheets) and data processing tools. • * Communication Skills: Strong written and verbal communication skills to document processes and work with cross-functional teams. • * Problem-Solving Abilities: Ability to identify challenges in data and propose efficient solutions. • * Tech-Savvy: Willingness to learn and adapt to new tools and technologies relevant to AI/ML projects. • Experience: • * Entry-level position ideal for recent graduates or individuals with a passion for AI/ML. • * Previous experience in data annotation, data entry, or any technical support role is a plus but not mandatory. • Working Hours: • * Full-time (40 hours per week). • * Flexible working hours to accommodate global team collaboration. • * Remote work opportunity with potential for occasional team meetings via video calls. • Knowledge, Skills, and Abilities: • * Knowledge of Data Preparation: Basic understanding of data cleaning, normalization, and preprocessing for machine learning models. • * Analytical Skills: Ability to analyze and manipulate datasets to extract meaningful insights. • * Familiarity with AI Tools: Exposure to basic AI tools and platforms such as TensorFlow, PyTorch, or similar technologies is beneficial. • * Adaptability: Willingness to learn and grow within the dynamic field of AI/ML. • * Team Collaboration: Ability to work effectively in a remote, collaborative environment. • Benefits: • * Competitive Salary: Competitive pay based on experience and skill level. • * Learning and Development: Access to training resources, mentorship, and opportunities to grow within the AI/ML field. • * Remote Work Flexibility: Work from the comfort of your home with flexible hours. • * Health and Wellness Benefits: Comprehensive health insurance and wellness programs. • * Career Growth: Opportunity for advancement in a rapidly growing industry. • * Team Collaboration: Work alongside highly skilled professionals in a supportive, remote work environment. • Why Join Progressive Technology: At Progressive Technology, we believe in investing in the future of technology and people. By joining our team, you will gain hands-on experience in the exciting world of AI and ML while working remotely from anywhere. This is your chance to build a rewarding career in a field that is shaping the future of various industries, from healthcare to finance and beyond. How to Apply: Interested candidates can apply directly by submitting their updated resume and a brief cover letter outlining why they are interested in the AI/ML Training Data Specialist role. Please include any relevant projects or coursework in AI/ML that demonstrate your passion and readiness for the role. Join us in revolutionizing the world of AI and machine learning!

Conduct virtual patient assessments, develop and adjust care plans, coordinate with healthcare teams, educate patients, and maintain accurate EHR records in a fully remote telehealth nursing role. | Registered Nurse with current license, minimum 2 years clinical nursing experience including patient care coordination or telehealth, proficiency with telehealth platforms and EHR, excellent communication, and ability to work independently remotely. | Job Summary Progressive Technology is seeking a compassionate and skilled Telehealth Nurse to join our team. In this fully remote role, you will be responsible for delivering high-quality patient care, coordinating healthcare services, and providing support to patients via virtual platforms. This position is ideal for registered nurses who have experience in patient care coordination and are passionate about leveraging technology to provide efficient, remote healthcare solutions. Key Responsibilities • * Conduct virtual patient assessments, including health evaluations and triage, to ensure optimal care delivery. • * Develop personalized care plans in collaboration with healthcare teams, ensuring all medical needs are met effectively. • * Provide ongoing care coordination by monitoring patient progress and adjusting care plans as needed. • * Educate patients and their families about disease management, treatment options, and healthy lifestyle choices. • * Ensure seamless communication with physicians, specialists, and other healthcare providers to deliver cohesive patient care. • * Record and maintain accurate patient information in electronic health records (EHR) systems. • * Offer emotional support and guidance to patients dealing with health issues, providing reassurance and answering medical questions. • * Stay updated with the latest telehealth practices, technologies, and healthcare regulations. • Required Skills and Qualifications • * Registered Nurse (RN) with a current license to practice in your state (or jurisdiction). • * Proven experience in nursing, with at least 2 years in patient care coordination, telehealth, or related fields. • * Excellent communication skills, both verbal and written, with the ability to interact professionally and empathetically with patients. • * Strong knowledge of healthcare systems, medical terminology, and telemedicine platforms. • * Ability to work independently and manage time effectively in a remote setting. • * Proficiency in using electronic health record (EHR) systems and telehealth technology. • * Ability to multitask and prioritize patient needs in a fast-paced virtual environment. • Experience • * A minimum of 2 years of clinical nursing experience, preferably in home care, care coordination, or telehealth. • * Previous experience in a virtual or telehealth nursing role is highly preferred. • Working Hours • * This is a remote, full-time position. • * Flexible working hours, including the possibility of night shifts or weekend hours depending on patient needs. • * Occasional on-call availability may be required for urgent patient care. • Knowledge, Skills, and Abilities • * Telemedicine proficiency: Skilled in using telehealth platforms and technology to assess and manage patient care. • * Care coordination: Experience in managing multidisciplinary care teams and advocating for patients. • * Clinical assessment: Strong ability to assess patient health, identify potential issues, and take proactive steps in care. • * Patient education: Ability to explain medical concepts clearly and teach patients about self-care, treatment plans, and prevention strategies. • * Problem-solving: Strong critical thinking and decision-making skills in providing virtual patient care. • * Time management: Ability to juggle multiple patient needs, prioritize tasks, and meet deadlines in a remote work setting. • Benefits • * Competitive salary: Offering an attractive pay scale based on experience. • * Comprehensive healthcare benefits: Including medical, dental, and vision coverage. • * Retirement plans: 401(k) with company match. • * Generous paid time off: Vacation, sick days, and holidays. • * Professional development: Opportunities for continuous learning, telehealth training, and certifications. • * Work-life balance: Flexible working hours with remote work options to accommodate personal schedules. • * Employee wellness programs: Access to mental health resources, wellness initiatives, and employee assistance programs (EAP). • Why Join Progressive Technology? Progressive Technology is committed to transforming healthcare through the power of telehealth. As a Telehealth Nurse, you will play a pivotal role in making healthcare accessible and convenient for patients in need of care. We offer a supportive work environment, opportunities for career growth, and the chance to make a significant impact in the healthcare industry. Join our dynamic team of professionals and be part of a forward-thinking company dedicated to delivering high-quality, remote healthcare. How to Apply Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please include any certifications relevant to telehealth or nursing. Submit your application through our online portal or email it directly to us.