Procurement Sciences

Lead and scale the customer success organization, develop retention and expansion strategies, and manage executive relationships. | 7+ years in SaaS Customer Success, experience with CS platforms, proven success in retention and expansion, and leadership in high-growth environments. | Company Overview: Procurement Sciences is at the forefront of transforming the multi-billion-dollar government contracting industry with Awarded AI, our cutting-edge platform designed to help businesses excel in government sales. We simplify complex processes, drive revenue growth, and deliver real cost savings through unmatched efficiency. As a leading venture-backed SaaS company founded by seasoned GovCon experts, we are not just participants in the AI revolution; we are shaping it by solving the industry’s toughest challenges. Our “One Team, One Fight” culture values creativity, accountability, and forward-thinking, and we invite driven builders and innovators to help us develop high-performing teams. Ranked among the top 10 percent of fastest-growing SaaS companies and on a clear path to becoming a unicorn, we are seeking top talent to join our early team and play a key role in building the next great AI software company. Job Summary We’re seeking a data-driven, relationship-focused Head of Customer Success to lead our next phase of growth and customer retention. This leader will own the entire post-sales journey — onboarding, adoption, health monitoring, renewals, and expansion — and will be responsible for building a proactive and highly effective CS organization that protects and grows revenue. You’ll combine operational rigor with charismatic relationship-building, bringing best-in-class SaaS practices to anticipate churn risk early, implement adoption strategies that drive measurable ROI, and engage directly with executives at customer organizations to retain and expand partnerships. This is a senior leadership role for someone who thrives in high-growth startups and wants to build, not just manage, a world-class CS function. Location: ***Lehi, UT or Reston VA area*** Remote for the right candidate. Key Responsibilities Customer Health & Retention Build and oversee systems (Planhat or similar) to track adoption, engagement, and health scores. Identify churn risk early and deploy proactive playbooks to protect revenue and increase lifetime value. Strategic Adoption & Value Delivery Develop and execute customer adoption frameworks that drive ROI, usage, and long-term stickiness. Partner with customers to embed Awarded AI into their workflows and strategic priorities. Executive Relationship Management Serve as a trusted advisor and executive sponsor for key accounts. Negotiate renewals and expansions with a consultative, value-first approach. Team Leadership & Scaling Build, lead, and inspire a multi-segment CS organization — SMB, Mid-Market, and Enterprise. Recruit, mentor, and retain top Customer Success Managers (CSMs); create career paths and a performance-driven, engaged culture. Process & Operational Excellence Design scalable onboarding, implementation, and success playbooks that drive efficiency and predictability. Create structured reporting and dashboards for CS metrics — retention, net revenue expansion, health scores — to guide decisions and inform leadership. Cross-Functional Collaboration Work closely with Sales, Marketing, and Product teams to ensure a seamless handoff from sale to onboarding, and to surface customer feedback that drives product strategy and roadmap. Required Experience & Qualifications SaaS CS Leadership: 7+ years in Customer Success within SaaS; at least 3+ years leading and scaling CS teams in a high-growth, startup environment. Retention & Expansion Expertise: Proven success building renewal and expansion playbooks, negotiating large and complex deals, and driving measurable NRR. Data-Driven Operator: Hands-on experience implementing and managing platforms like Planhat, Gainsight, or Totango to monitor health, predict churn, and trigger engagement. Strategic Adoption: Strong track record designing and executing adoption and success strategies that deliver measurable ROI and deepen product stickiness. Executive Presence: Highly personable, charismatic, and persuasive; able to build trust and influence decision-makers up to the C-suite. Team Builder & Mentor: Experience hiring, developing, and scaling high-performing CS organizations across SMB to Enterprise segments. High-Growth Startup Experience: Comfort with ambiguity, pace, and change; proven ability to build processes from the ground up. Analytical & Insight-Driven: Skilled at using data to inform strategy, drive accountability, and communicate impact to leadership and the board. Compensation & Benefits Competitive executive salary plus performance-based incentives and stock options Comprehensive health plan for you and your family Flexible, remote-first work arrangements Significant leadership opportunity and direct impact on company trajectory Be a ground-floor leader at a rapidly scaling, VC-backed SaaS company Professional development and advancement opportunities Notice: Background Check Required As part of our employment process, a background check is required (including but not limited to credit history, criminal records, and employment verification) in compliance with the Fair Credit Reporting Act (FCRA). By applying, you acknowledge and consent to this process. Procurement Sciences is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We encourage candidates from all backgrounds to apply

Own and execute field marketing strategies, plan and host high-impact events, and collaborate with sales to generate pipeline. | 7+ years in field marketing, experience with government and federal markets, proven success in event-driven pipeline creation, and familiarity with ABM strategies. | Company Overview Procurement Sciences is at the forefront of transforming the multi-billion-dollar government contracting industry with Awarded AI, our cutting-edge platform designed to help businesses find, win, and deliver government contracts faster and with less risk. We simplify complex GovCon workflows, drive revenue growth, and deliver real cost savings through unmatched AI-powered efficiency. As a venture-backed SaaS company founded by seasoned government contracting operators, we are not just participants in the AI revolution—we are shaping it by solving the industry’s hardest, most regulated challenges. Our “One Team, One Fight” culture values ownership, creativity, accountability, and action. Ranked among the fastest-growing SaaS companies and on a clear path toward category leadership, we are building a world-class GTM organization and are looking for senior operators to help scale our impact. Job Description We are seeking a Senior Field Marketing Manager to own and scale our field marketing strategy across the public sector, federal, and aerospace & defense markets. This is a highly visible, hands-on role for an experienced field marketer who knows how to design, execute, and optimize events that convert—from executive advisory dinners and roundtables to trade shows, partner events, and owned experiences. You will be responsible for the entire lifecycle of field marketing execution: event strategy, audience targeting, onsite execution, sales alignment, and post-event conversion. This role is ideal for someone who deeply understands the government contracting ecosystem, knows which events actually matter, and thrives in a fast-moving, growth-stage SaaS environment. Key Responsibilities Own and execute the field marketing strategy for public sector and federal audiences, with a strong emphasis on pipeline creation and expansion. Plan, host, and attend high-impact events, including: Executive advisory dinners and roundtables Networking and peer-to-peer dinners Trade shows, conferences, and sponsored events Partner and ecosystem events Independently manage event logistics end-to-end, including booth strategy, onsite execution, staffing, and messaging. Design account-based field marketing programs, identifying exactly which accounts, personas, and buying committees to target. Partner closely with Sales, SDRs, and Leadership to align events with GTM priorities and revenue goals. Develop and execute post-event conversion strategies, ensuring leads turn into meetings, opportunities, and pipeline. Continuously evaluate which events and formats produce the best ROI—and double down on what works. Think creatively and outside the box to design new, differentiated field marketing experiences that stand out in the GovCon market. Track and report on field marketing performance, including pipeline influence, sourced revenue, and conversion metrics. Ideal Candidate A senior, hands-on field marketer who has personally owned and executed events, not just managed agencies or vendors. Deep familiarity with the government contracting ecosystem, including federal agencies, primes, subs, and GovCon buying behavior. Strong understanding of account-based marketing (ABM) and targeted GTM motions. Comfortable operating in ambiguity and building programs from scratch. Strategic thinker who is also execution-oriented and willing to roll up their sleeves. Collaborative partner to Sales and Leadership, with a strong sense of ownership and accountability. Energized by building something new in a high-growth, venture-backed SaaS company. Required Experience 7+ years of experience in field marketing, with senior-level ownership of programs. Demonstrated success running field marketing for public sector and/or federal markets. Proven experience designing events that drive measurable pipeline and revenue. Experience with account-based marketing strategies and targeted account selection. Ability to travel to and attend industry events as needed. U.S. citizenship with the ability to pass a federal background check. 4 year degree Desired Experience Experience in SaaS, preferably at a growth-stage or venture-backed company. Familiarity with aerospace & defense, national security, or adjacent federal verticals. Experience collaborating closely with Sales, RevOps, and executive leadership. Comfort working with CRM and marketing automation tools to support post-event conversion. Compensation and Benefits Competitive salary with equity options in a rapidly growing, venture-backed company. Comprehensive health benefits for you and your family. Flexible work arrangements, with a strong focus on the DMV area. Significant opportunity for career growth and leadership impact as the company scales. Notice: Background Check Required As part of our employment process, a background check is required. This may include a review of criminal records, employment verification, and other items in compliance with the Fair Credit Reporting Act (FCRA). By applying, you consent to this process. Procurement Sciences is an equal opportunity employer. We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

Serve as the primary client contact, develop success plans, and collaborate across teams to ensure client satisfaction and platform adoption. | Requires 7-10 years in customer success or account management, with industry-specific experience in government contracting or B2B SaaS, and strong analytical and communication skills. | Company Overview: Procurement Sciences is at the forefront of transforming the multi-billion-dollar government contracting industry with Awarded AI, our cutting-edge platform designed to help businesses excel in government sales. We simplify complex processes, drive revenue growth, and deliver real cost savings through unmatched efficiency. As a leading venture-backed SaaS company founded by seasoned GovCon experts, we are not just participants in the AI revolution; we are shaping it by solving the industry’s toughest challenges. Our “One Team, One Fight” culture values creativity, accountability, and forward-thinking, and we invite driven builders and innovators to help us develop high-performing teams. Ranked among the top 10 percent of fastest-growing SaaS companies and on a clear path to becoming a unicorn, we are seeking top talent to join our early team and play a key role in building the next great AI software company. Job Description: We are seeking and experienced Sr Customer Success Manager to drive the adoption, satisfaction, and success of our AI-driven platform among our government contracting clients. In this critical role, you will serve as the primary point of contact for our clients, ensuring they derive maximum value from our solutions and achieve their desired outcomes. Your deep understanding of the government contracting industry and your ability to analyze and address customer pain points will be crucial to building strong, long-lasting relationships with our clients. Key Responsibilities: Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our AI-driven platform. Conduct regular check-ins with clients to understand their goals, challenges, and feedback, and provide strategic guidance to help them achieve their objectives. Develop and execute customer success plans, identifying opportunities for increased adoption, engagement, and value realization. Provide training and support to clients, ensuring they have the knowledge and resources needed to effectively leverage our platform. Collaborate with cross-functional teams, including product, engineering, and sales, to address client needs and drive continuous improvement of our solutions. Analyze client data and feedback to identify trends, pain points, and opportunities for enhancing our platform and service offerings. Contribute to the development of customer success best practices, methodologies, and documentation. Serve as an advocate for our clients, providing feedback and insights to drive product enhancements and innovations. Required Experience: 7-10 years in a customer success or account management role, preferably in the government contracting or procurement-related B2B SaaS space. Deep understanding of the government contracting industry, with experience in roles such as Proposal Writer, Proposal Manager, Solutions Architect, BD Analyst, Capture Manager, or similar related background. Experience with Enterprise level accounts. Strong analytical skills, with the ability to understand and address complex customer pain points. Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Proficiency in data analysis and the ability to derive actionable insights from customer data. Bachelor's degree in Business, Communications, or a related field. Desired Experience: Familiarity with generative AI and large language models (LLMs) and their applications in the government contracting sector. Proven track record of driving customer success and retention in a B2B SaaS environment. Relevant certifications, such as Certified Customer Success Manager (CCSM) or Certified ScrumMaster (CSM). Requirements: U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification. Compensation and Benefits: Compensation DOE. Competitive salary with performance based incentive plan and stock options in a rapidly growing, venture-backed company. Comprehensive health plan, ensuring you and your loved ones are well taken care of. Flexible work arrangements, including full remote work capabilities, to balance your professional and personal life. Extensive professional development opportunities, providing a fast track for career advancement. Notice: Background Check Required As part of our employment process, a background check is required. The background check may include a review of your credit history, criminal records, and employment verification, among other items. This check is conducted in compliance with the Fair Credit Reporting Act (FCRA). By applying for this position, you acknowledge and consent to this process. Procurement Sciences is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We encourage candidates from all backgrounds to apply

Build and execute sales pipelines, conduct software demos, negotiate contracts, and maintain customer relationships to drive revenue growth. | 3+ years software sales experience targeting government contractors, proficiency with sales tools like Salesforce and LinkedIn Navigator, and strong communication and relationship-building skills. | Company Overview: Procurement Sciences AI (PSci.AI) stands at the cutting edge of generative artificial intelligence, pioneering transformative solutions within the government contracting sector as a series A rocketship, proudly backed by the top 1% global technology leading venture capital firm, Battery Ventures and trading and technology company, Tower Research Capital. These partnerships underscore our position as a venture-backed B2B SaaS entity of distinction, committed to revolutionizing federal, state, and local business approaches to government contracting with disruptive AI capabilities. Innovation lies at the heart of PSci.AI, where our team is dedicated to addressing customer pain points through an AI-first strategy, ensuring our solutions are not only effective but also ahead of the curve. Our flagship platform, celebrated for its "Win More Bids" value proposition, enhances revenue streams for our clients while driving unparalleled operational efficiencies. By harnessing generative AI's power, akin to the capabilities seen in the popular ChatGPT application but tailored for the government contracting domain, we offer a unique competitive advantage. Our collaboration with Battery Ventures provides the resources and support to rapidly scale our innovations, transforming the landscape of government contracting with AI-driven solutions and redefining success standards, promising a quantum leap in value generation and operational excellence for our clients. Role Description: As an Account Executive in our Software Sales team, you will play a critical role in expanding our market presence and driving our growth. Your responsibilities will include: • Building and executing on a robust pipeline to meet sales targets. • Identifying customer pain points and collaborating with the product team to inform future feature development. • Utilizing sales tools to find, prospect, and qualify new leads. • Conducting software demonstrations, managing contract negotiations, and closing sales. • Fostering lasting relationships with top enterprises, industry partners, and small to mid-sized businesses across various sectors. • Engaging in upselling opportunities and ensuring ongoing customer satisfaction. Qualifications: • 3+ years of experience in software sales, specifically targeting government contractors. • Proficiency in tools like Salesforce, LinkedIn Navigator, lead identification and drip campaign emailing tools, SalesLoft, etc. • A talent for innovative and customer-focused solutions, with exceptional communication skills and relationship-building ability. Requirements: • Demonstrated experience in sales with a track record of meeting and exceeding targets. • Ability to work remotely, with a preference for candidates based in the DC, Virginia, or Baltimore area. • Innovative, customer-focused approach with excellent interpersonal skills. Education: • No specific educational qualifications required. Emphasis on relevant experience in software sales and government contractor engagement. Compensation and Benefits: • Competitive salary with a commission-based performance incentive plan. • Significant equity stock options in a rapidly growing, venture-backed company. • Comprehensive health plan. • Flexible work arrangements with full remote work capability. • Extensive professional development opportunities for rapid career growth. Application Process: Interested candidates should apply by highlighting their experience in: • Sales directly to government contractors. • Prior software sales roles. • Proficiency in using sales tools for prospecting, lead identification, and software demonstration. Join PSci.AI and be part of a team that's transforming the government contracting landscape through cutting-edge AI technology. Apply now to embark on a career journey where innovation, growth, and success are not just goals but everyday realities. Notice: Background Check Required As part of our employment process, a background check is required. The background check may include a review of your credit history, criminal records, and employment verification, among other items. This check is conducted in compliance with the Fair Credit Reporting Act (FCRA). By applying for this position, you acknowledge and consent to this process.