Priority Technology Holdings, LLC

Manage strategic customer portfolios to drive adoption, protect revenue, and identify expansion opportunities as a primary strategic advisor. | 7+ years in Enterprise Customer Success, SaaS or Consulting with executive relationship management and CRM proficiency. | Job title: Customer Success Manager Reports to: Director, Operations- Prisma Department: Prisma Location: Remote Grade:  18 About Priority: Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter. We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities. At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive. About the Role:  Prisma is transforming the multifamily industry through innovative payment solutions and resident technology. We're looking for a strategic, commercially minded Customer Success Manager who thrives on building executive relationships, driving customer adoption, influencing revenue growth, and helping customers achieve measurable business outcomes. This is a highly visible role responsible for owning Prisma's most strategic and complex customer relationships. The Senior Customer Success Manager serves as the executive business leader for assigned accounts, partnering with senior customer stakeholders to maximize business value, drive adoption, identify revenue growth opportunities, and ensure long-term strategic success. This role requires a highly independent, consultative professional who is comfortable navigating ambiguity, influencing executive decision-makers, leading complex cross-functional initiatives, and acting as the quarterback for customer success across the organization. Responsibilities:  * Own a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship owner throughout the customer lifecycle. * Build trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long-term strategic goals. * Develop multi-year strategic account plans that increase customer adoption, improve business outcomes, protect recurring revenue, and identify expansion opportunities. * Quarterback complex customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business outcomes. * Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision-making. * Develop and execute customer Success Plans that align executive priorities with measurable adoption, retention, and growth objectives. * Drive customer adoption by developing tailored engagement strategies that increase resident utilization, payment volume, and overall platform value. * Proactively identify, develop, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive revenue growth. * Monitor customer health, proactively identify business risks, and develop executive-level mitigation strategies that improve retention, protect recurring revenue, and strengthen customer partnerships. * Serve as the voice of the customer by uncovering business requirements, translating customer feedback into actionable insights, and influencing Product roadmap discussions. * Develop and maintain executive relationships while serving as the primary strategic advisor responsible for customer retention, growth, and long-term business planning across assigned accounts.  * Influence customer business strategy by leveraging industry trends, benchmarking, and consultative recommendations that improve operational performance and maximize return on investment.  * Assist in configuration of the product against customer specifications  * Ability to provide revenue forecasting reports to sales and leadership management  * Lead complex customer escalations with urgency and ownership, coordinating internal stakeholders and maintaining executive-level communication throughout resolution. * Use customer data, industry trends, financial metrics, and business insights to guide strategic conversations, identify opportunities, forecast customer growth, and influence customer success strategies. * Continuously improve the Customer Success organization by identifying scalable process improvements, mentoring teammates, sharing best practices, and contributing to the evolution of strategic account management. What Success Looks Like: Success in a Customer Success Manager (CSM) role is measured by how effectively you help customers achieve their desired outcomes, deepen their relationship with the company, and drive long-term business growth. It’s about being both a trusted advisor to the customer and a strategic partner to the business. Candidate Requirements: * 7+ years of experience in Enterprise Customer Success, Strategic Account Management, Enterprise SaaS, Consulting, or a related customer-facing leadership role. * Demonstrated success managing complex enterprise customer relationships and influencing executive stakeholders. * Proven ability to drive customer adoption, protect recurring revenue, and influence measurable revenue growth within existing customer portfolios. * Experience developing executive business cases and partnering with Sales to expand strategic customer relationships. * Strong commercial acumen with the ability to identify customer business challenges and translate them into growth opportunities. * Exceptional executive communication, presentation, negotiation, and relationship-building skills. * Strong organizational, analytical, consultative, and project management abilities. * Demonstrated ability to independently lead complex customer initiatives involving multiple cross-functional stakeholders. * Proficiency with CRM platforms such as HubSpot or Salesforce. * Ability to travel up to 20%. Preferred Experience * Experience in PropTech, FinTech, multifamily housing, digital payments, banking, or enterprise software. * Experience managing strategic customer portfolios representing significant recurring revenue. * Experience presenting to executive audiences including C-suite, Vice Presidents, and Regional Leadership. * Experience mentoring Customer Success professionals or leading cross-functional strategic initiatives. Work Environment & Culture: We believe that performance and experience go hand in hand - an exceptional Employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Compensation & Benefits: Compensation range: $100,000 - $120,000 We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work. Financial Wellness * Bonus programs * 401(k) match * Employee Stock Purchase Program (ESPP) * HSA and FSA options * Financial wellness resources and employee discount programs Health & Well-being * Medical, dental, and vision coverage * Mental health support for employees and dependents through Lyra Health * Family planning and women’s health benefits through Carrot * Gym membership reimbursement and virtual wellness programs (including yoga) Time Off * 3 weeks PTO to start, with unlimited PTO after year one Growth & Development * Education expense reimbursement * Leadership development programs * Certified Payments Professional (CPP) certification support We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind. Traditional Physical Requirements: * Requires prolonged sitting, standing, bending, stooping and stretching. * Requires the ability to lift 10 pounds. * Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Lead design and implementation of complex system components and own domain architecture and technical standards. | 8-12 years engineering experience with domain ownership, proficiency in JavaScript/Cloud stack, strong technical writing and product fluency. | Job title: Staff Software Engineer  Reports to: Director, Engineering - Payables Department: Payable Solutions Location: Remote Grade: 21 About Priority:  Our vision in Product & Technology is to engineer the world's most resilient, AI-native financial ecosystem that empowers businesses to transcend table-stakes and lead the agentic future, where every financial transaction is intelligent, every developer is accelerated, and every experience is unified. At Priority, we are building the Priority Commerce Engine, a unified platform that enables businesses to collect money, store money, lend money, move money, and build modern commerce experiences at scale. About the Role: Staff Software Engineers are the engineering backbone of their team. You're the engineer everyone wants on the hard problems — the ones that need solid judgment, deep system understanding, and someone who'll actually ship them. You're hands-on every day: you design and implement the parts of the system that are too important or too tricky to leave to anyone else, you debug the production issues everyone else has bounced off, and your code is the model the team's review bar is set against. You lead by example — your quality, your work ethic, and your AI-native practice raise the team's by visible degrees over time. At Staff, "I shape direction but don't really code anymore" doesn't apply. When the team hits a high-pressure moment — a major incident, a cross-functional escalation, a critical delivery — you're the engineer the team looks to, and you show up regardless of time of day, day of week, or weekend. The hours don't matter; the outcome does. You're also the technical authority for your domain — its architecture, its standards, its debt. Architecture here is a writing job as much as a design job, but it's earned through doing the work, not separated from it. You know the domain's customers and stakeholders, and the outcomes the domain is committed to. The domain's KPIs are partly yours: not just system metrics like latency and error rate, but the customer-facing and business outcomes the domain exists to deliver. What You’ll Do: * Ship the team's hardest work hands-on — design, implement, review, deploy, and operate it through production. * Set the team's code-quality and design bar by example; your reviews teach, and your design feedback changes outcomes. * Own your domain's architecture — its structure, integration patterns, and standards — write the ADRs that document the significant decisions, and keep technical debt visible, quantified, and shrinking. * Own the domain's OKRs and KPIs alongside the team's manager and product partners — system metrics (reliability, latency, cost) and customer-facing outcomes (conversion, time-to-value, satisfaction) — and frame technical investment in terms leadership can act on. * Help the team improve predictability — scope ambiguity out before commitments, surface delivery risk early, and engineer away structural friction. * Lead the team's AI-native and agentic engineering practice — by your daily example, not by mandate. * Own your domain's delivery, reliability, and security; take part in incident response and on-call; bring rigor to postmortems and follow-through to actions. * Lead during the team's high-pressure moments — major incidents, cross-functional escalations, and critical delivery — regardless of time of day, day of week, or weekend. * Mentor engineers toward design and architecture ownership; develop the team's bench. What Success Looks Like: * The team's hardest problems get shipped well — because you took them on, not because they got escalated. * The team is more predictable on your watch, and its quality bar holds because you live it — reviews teach, escaped defects trend down, commitments hold. * The domain's OKRs and KPIs are met and understood across the team — system metrics and customer-facing outcomes both. * Your domain's architecture is documented and built within; your ADRs get cited; technical debt is visible and shrinking. * AI-assisted development is the team's default — visibly, daily, and with judgment — because you lead it. * Engineers in your domain grow into design ownership; if you took a month off, the domain wouldn't skip a beat. What We’re Looking For: * Roughly 8–12 years of relevant engineering experience — a guide, not a gate; we hire on demonstrated impact, not years. * Hands-on credibility and strong work ethic — you've been the engineer everyone wants on the hard problems, and you got them done by leading through the work, not by exhortation. * Comfort leading in high-pressure moments — and willingness to show up for them regardless of hour: outages, escalations, critical deliveries. * Multi-year ownership of a significant domain, with a written decision history (ADRs or equivalent) others have built against. * Product fluency — you can speak the language of the business, name the metrics that matter, and frame technical work in customer outcomes. * Daily, judgment-driven AI-assisted development practice; the experience to teach others where AI helps and where it misleads. * Influence without authority — standards adopted, conflicts resolved, engineers developed because they wanted to learn from you. * Security and compliance fluency for systems handling sensitive financial data. * A strong writer — at this level, architecture and engineering leadership are both writing jobs. * The primary technology stack for the Partner Solutions  team includes:  Frontend:  React.js/Redux  Backend: Node.js, Kafka  Data Layer: MySql, Elasticsearch, Redis, Snowflake  Infrastructure : cloud-native microservices  AWS, Kubernetes  CI/CD: github/Teamcity/octopus Nice to Have: * Experience leading teams within fintech, payments, lending, or other regulated financial systems. * Experience improving engineering processes and team effectiveness at scale. * Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. * Advanced degree in a relevant technical discipline (e.g., Master’s or PhD). Work Environment & Culture: We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Compensation and Benefits: Compensation range: $168k - $192k We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work. Financial Wellness * Bonus programs * 401(k) match * Employee Stock Purchase Program (ESPP) * HSA and FSA options * Financial wellness resources and employee discount programs Health & Well-being * Medical, dental, and vision coverage * Mental health support for employees and dependents through Lyra Health * Family planning and women’s health benefits through Carrot * Gym membership reimbursement and virtual wellness programs (including yoga) Time Off * 3 weeks PTO to start, with unlimited PTO after year one Growth & Development * Education expense reimbursement * Leadership development programs * Certified Payments Professional (CPP) certification support We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.  Traditional Physical Requirements: * Requires prolonged sitting, standing, bending, stooping and stretching. * Requires the ability to lift 10 pounds. * Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).   Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Lead resolution of complex incidents and own platform concerns like observability, scalability, and resiliency while partnering with teams to automate workflows and embed reliability best practices. | 5+ years software or systems engineering with 3+ years in SRE or reliability roles, proficiency in modern programming languages, and deep AWS cloud expertise. | Job title: Senior Site Reliability Engineer Reports to: Director, Site Reliability Engineer Department: Cloud Platforms Location: Remote  Grade: 20 About Priority:  Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter. We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities. At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive. About the Role: As a Senior Site Reliability Engineer, you will be a key individual contributor ensuring the reliability, scalability, and operational excellence of Priority’s mission-critical financial technology platform. This role focuses on hands-on engineering, technical execution, and team-level influence. You will partner closely with product and infrastructure teams to ensure services are observable and resilient. You will resolve complex incidents, automate operational workflows, and implement standards that maintain high reliability within your domain. This is an ideal role for an engineer who thrives at the intersection of software, systems, and operations, and who wants to drive a strong reliability culture through technical excellence. Responsibilities:  * Lead the resolution of complex incidents within your domain and conduct thorough retrospectives to drive reliability improvements. * Own cross-cutting platform concerns such as observability, monitoring, alerting, performance, scalability, and resiliency. * Partner with engineering leadership and product teams to embed reliability best practices into design, planning, and delivery. * Automate detection, resolution, and recovery for recurring production issues, reducing toil and increasing delivery velocity. * Evaluate and introduce new technologies, frameworks, and practices to improve reliability, cost efficiency, and performance. What Success Looks Like: * Delivery & Execution: Services are deployed frequently and safely; incidents are resolved quickly with minimal customer impact; operational load is reduced through automation and reliable processes. * Product Quality & Reliability: Systems consistently meet availability, latency, error-rate, and performance SLOs; incidents are rare, well-mitigated, and quickly remediated; redundancy and fault tolerance are built into all layers of the stack. * Collaboration & Knowledge Sharing: Teams design with reliability in mind; incidents are resolved faster with shared playbooks; engineers across disciplines feel confident in operational practices; blameless postmortems drive organizational learning. * Business & Product Impact: Reliability improvements directly enhance customer experience, reduce churn, and support adoption of new products and features without sacrificing stability. * Professional Growth & Team Contribution: You are recognized as a mentor and thought leader, elevating engineering maturity across the org; teams continuously improve reliability practices, automation, and resilience. Candidate Requirements: Required: * 5+ years of professional software engineering / systems engineering experience, including 3+ years in SRE or reliability-focused roles. * Demonstrated experience leading reliability initiatives. * Strong background in distributed systems, cloud infrastructure (AWS preferred), CI/CD, and microservices.. * Deep expertise in observability, monitoring, alerting, and incident management. * Proficiency in modern programming languages (Java, Node.js/JavaScript, or similar) and scripting for automation. * Experience with relational and non-relational databases. * Strong communication skills with the ability to collaborate effectively across engineering and business stakeholders. Preferred: * Prior experience in high-throughput, regulated industries such as payments, fintech, or banking. * Familiarity with event-driven and asynchronous architectures. * Strong mentoring background, helping senior engineers adopt higher-level reliability thinking. * Advanced certifications in cloud, reliability, or system design (e.g., AWS Solutions Architect Professional, SRE Foundation). Work Environment & Culture: We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Compensation and Benefits: Compensation range: $129k - $161k We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work. Financial Wellness * Bonus programs * 401(k) match * Employee Stock Purchase Program (ESPP) * HSA and FSA options * Financial wellness resources and employee discount programs Health & Well-being * Medical, dental, and vision coverage * Mental health support for employees and dependents through Lyra Health * Family planning and women’s health benefits through Carrot * Gym membership reimbursement and virtual wellness programs (including yoga) Time Off * 3 weeks PTO to start, with unlimited PTO after year one Growth & Development * Education expense reimbursement * Leadership development programs * Certified Payments Professional (CPP) certification support We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.  Traditional Physical Requirements: * Requires prolonged sitting, standing, bending, stooping and stretching. * Requires the ability to lift 10 pounds. * Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).   Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Lead a team managing API onboarding and integration reliability while collaborating with Product and Engineering to resolve complex issues. | Requires 6+ years in software or API support and 2+ years leadership with expertise in RESTful services and distributed systems troubleshooting. | Job title: Team Lead - Technical Customer Support Engineer Reports to: Sr Director, Engineering  Division: Central Services Location: Remote Grade: 19 About Priority:  Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.  We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.  At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.  About the Role:  This role plays a critical part in ensuring partners successfully integrate with and operate on our platform by leading a team responsible for API onboarding, technical support, and integration reliability. The position requires strong technical expertise, leadership capability, and a deep understanding of distributed systems and API-driven architectures. You’ll collaborate closely with Product, Engineering, Solution Architects, and Customer teams to deliver a seamless and high-quality partner experience. This is a high-impact opportunity to improve partner onboarding, strengthen system reliability, and build a best-in-class technical support engineering function that directly impacts customer trust and revenue growth. Responsibilities:  * Leads and develops a team of Technical Customer Support Engineers focused on API onboarding, integration support, and partner success.  * Establishes team processes, SLAs, and support workflows to ensure timely, high-quality resolution of partner issues.  * Owns the end-to-end partner technical support experience, ensuring fast, accurate, and consistent resolution of API and integration issues.  * Drives a “white glove” support model for partners, emphasizing responsiveness, clarity, and technical excellence.  * Provides hands-on technical leadership in diagnosing and resolving complex API, integration, and system issues.  * Acts as an escalation point for high-severity or complex partner issues, maintaining ownership through resolution.  * Builds deep expertise across APIs, authentication mechanisms, data flows, and integration patterns to guide the team and partners effectively.  * Ensures the team can troubleshoot across distributed systems using logs, metrics, and traces Partners closely with Product Managers and Product Designers to ensure APIs are intuitive, reliable, and aligned with customer workflows.  * Collaborates with Engineering teams to escalate issues, identify root causes, and drive systemic improvements.  * Establishes feedback loops from partner issues into Product and Engineering to improve API design, documentation, and system reliability.  * Identifies recurring issues and drives initiatives to eliminate root causes rather than repeatedly addressing symptoms.  * Oversees the creation and maintenance of high-quality API documentation, troubleshooting guides, and knowledge base content.  * Ensures documentation reflects real-world integration challenges and best practices.  * Defines and tracks operational metrics such as response times, resolution times, partner satisfaction, and integration success rates.  * Uses data to continuously improve team performance, partner experience, and system reliability.  * Drives adoption of AI-enabled support workflows, including automated triage, issue summarization, and debugging assistance.  * Ensures AI is used responsibly to improve speed and quality without sacrificing accuracy. * Partners with Solution Architects and Professional Services to ensure seamless transition from onboarding to long-term partner success.  * Ensures alignment across pre-sales, implementation, and post-sales technical support. What Success Looks Like: * Partners experience fast, reliable, and high-quality technical support during onboarding and ongoing integration.  * API integrations are completed more quickly, with fewer blockers and higher success rates.  * The team consistently meets or exceeds SLAs for response time, resolution time, and partner satisfaction.  * Support interactions are clear, technically accurate, and build trust with partners.  * Complex technical issues are resolved efficiently, with clear root cause identification and communication.  * Escalations are handled effectively, with strong coordination across Engineering and Product Recurring issues are systematically identified and reduced through product, documentation, or platform improvements.  * Feedback from support directly improves API usability, reliability, and developer experience Documentation and knowledge resources are comprehensive, accurate, and actively used by partners and internal teams.  * Partner onboarding becomes more self-service over time due to improved documentation and tooling.  * The team demonstrates strong technical depth, ownership, and continuous improvement in both support quality and engineering practices.  * AI-enabled workflows improve support efficiency, without compromising quality or customer trust.  Candidate Requirements:  Required:  * 6+ years of experience in software engineering, API support engineering, or technical customer support engineering.  * 2+ years of experience leading or mentoring engineers in a technical support or platform environment. * Strong understanding of API design, RESTful services, authentication (OAuth, API keys), and integration patterns.  * Proven experience troubleshooting complex distributed systems using logs, metrics, and tracing tools.  * Strong understanding of modern software systems, including backend services, data flows, and system dependencies.  * Ability to diagnose and resolve issues across multiple layers (application, API, infrastructure, data).  * Experience working closely with engineering teams to debug production issues and drive root cause resolution.  * Strong understanding of observability practices, including monitoring, alerting, and incident response.  * Experience defining and improving operational processes, SLAs, and support workflows.  * Ability to measure and improve team performance using data and metrics.  * Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.  * Proven ability to build trust with external partners and internal stakeholders.  * Experience collaborating with Product Managers and Product Designers to improve developer experience and product usability. * Strong ownership mindset with a focus on outcomes, customer experience, and continuous improvement.  * Experience leveraging AI-assisted tools to improve debugging, support workflows, or engineering productivity. Preferred: * Experience in fintech, payments, lending, or other regulated financial systems. * Experience supporting external APIs or developer platforms at scale.  * Experience building or contributing to internal tools for support automation or developer experience.  * Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and modern infrastructure environments.  * Experience working with integration partners, ISVs, or enterprise customers.  * Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.  Work Environment & Culture:  We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.  Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.  Compensation and Benefits:  Compensation range: $92k-$121k  We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.  Financial Wellness ● Bonus programs  ● 401(k) match  ● Employee Stock Purchase Program (ESPP)  ● HSA and FSA options  ● Financial wellness resources and employee discount programs  Health & Well-being  ● Medical, dental, and vision coverage  ● Mental health support for employees and dependents through Lyra Health ● Family planning and women’s health benefits through Carrot  ● Gym membership reimbursement and virtual wellness programs (including yoga)  Time Off  ● 3 weeks PTO to start, with unlimited PTO after year one  Growth & Development  ● Education expense reimbursement  ● Leadership development programs  ● Certified Payments Professional (CPP) certification support  We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.  Traditional Physical Requirements:  ● Requires prolonged sitting, standing, bending, stooping and stretching.  ● Requires the ability to lift 10 pounds.  ● Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).  Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Lead large-scale cross-functional technical initiatives ensuring alignment with business strategy and governance. | 11+ years in technical program management or delivery leadership with Agile and SDLC knowledge and a bachelor's degree. | Job Title: Principal Technical Program Manager Reports to: Director of Technical Program Management Department: IT EPMO Location: Remote or Alpharetta, GA  Grade: 21 About Priority:  Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.  We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.  At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.  About the Role:  The Principal Technical Program Manager serves as the execution owner for large-scale, cross-functional initiatives that are critical to Priority’s technology and business strategy. This role leads complex programs from planning through delivery, ensuring alignment between engineering, product, and business stakeholders while balancing timelines, scope, and organizational priorities.  You will operate at a strategic level — shaping execution frameworks, improving operating discipline, and enabling leadership to make informed decisions. This role partners closely with engineering, product, and go-to-market teams to drive predictable delivery, reduce execution risk, and improve organizational effectiveness.  Responsibilities:  * Leads end-to-end delivery of large, cross-functional technical programs aligned to company objectives  * Partners with business sponsors and engineering leaders to define program scope, success metrics, and execution plans  * Establishes milestones, roadmaps, and governance processes to ensure initiatives are delivered on schedule and within agreed constraints  * Develops business cases with stakeholders, including benefits, costs, risks, and organizational impact  * Tracks progress, risks, dependencies, and resource alignment; escalates issues and drives resolution  * Defines and implements KPIs and OKRs to measure program health and execution effectiveness  * Coordinates across engineering, product, and go-to-market teams to support successful implementation and launch readiness  * Advises leadership on program governance, operational improvements, and change management practices  * Improves execution processes and operating rhythms to increase predictability and reduce delivery friction  * Builds strong relationships with senior stakeholders and ensures alignment between technology execution and business priorities  What Success Looks Like:  * Major initiatives are delivered with predictable timelines, clear accountability, and minimal last-minute escalations  * Leadership has visibility into progress, risks, and tradeoffs and can make timely decisions  * Cross-team dependencies are coordinated proactively rather than reactively * Stakeholders rely on this role as a trusted execution partner and source of operational clarity * Programs launch smoothly with reduced operational disruption and improved adoption  * The organization experiences fewer delivery bottlenecks and stronger alignment between business and engineering teams  Candidate Requirements:  Required  * 11+ years of experience in Technical Program Management or related delivery leadership role  * Experience leading complex, multi-team technical initiatives in a fast-paced environment  * Strong understanding of software development lifecycles and Agile methodologies (Scrum, Kanban)  * Ability to decompose large initiatives into structured, executable plans  * Experience defining KPIs/OKRs and using data to guide execution decisions *  Excellent stakeholder communication across technical and non-technical audiences *  Ability to identify and manage risks, dependencies, and competing priorities *  Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field (or equivalent experience)  * Solid technical understanding sufficient to interpret system designs, technical challenges, and tradeoffs  Preferred  * FinTech or financial services experience  * Experience implementing program governance frameworks or operating models Work Environment & Culture:  We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.  Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.  Compensation and Benefits:  Compensation range: $116k-$190k  We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.  Financial Wellness  * Bonus programs  * 401(k) match  * Employee Stock Purchase Program (ESPP)  * HSA and FSA options  * Financial wellness resources and employee discount programs  Health & Well-being  * Medical, dental, and vision coverage  * Mental health support for employees and dependents through Lyra Health  * Family planning and women’s health benefits through Carrot  * Gym membership reimbursement and virtual wellness programs (including yoga) Time Off  * 3 weeks PTO to start, with unlimited PTO after year one  Growth & Development  * Education expense reimbursement  * Leadership development programs  * Certified Payments Professional (CPP) certification support  We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind. Traditional Physical Requirements:  * Requires prolonged sitting, standing, bending, stooping and stretching.  * Requires the ability to lift 10 pounds.  * Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).  Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.