Press Ganey Associates LLC

Manage and develop healthcare safety and reliability products by translating market needs into product strategies, roadmaps, and features, ensuring successful launches and lifecycle management. | 3-5 years SaaS product management experience, strong project management skills, understanding of healthcare or safety-related products, and technical knowledge of product development. | Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. This position is 100% remote and could be located at any State in USA. Press Ganey Safety Solutions support healthcare team (a) workflows from care teams to service team leaders and administrative teams for safety, experience, HR, medical staff, quality, executives, and others, (b) analytics to determine trends and patterns for improvement, (c) compliance and regulatory requirements, and (d) artificial intelligence to optimize the effectiveness of healthcare services. As a Product Manager, you’ll be working directly with the Safety team, with a particular focus on developing and growing products/solutions that are primarily focused on the healthcare safety and reliability market. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. Press Ganey Safety Solutions support healthcare team (a) workflows from care teams to service team leaders and administrative teams for safety, experience, HR, medical staff, quality, executives, and others, (b) analytics to determine trends and patterns for improvement, (c) compliance and regulatory requirements, and (d) artificial intelligence to optimize the effectiveness of healthcare services. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing products so that our clients can be empowered to deliver the best experiences to their customers with insights that drive innovation and action. Duties & Responsibilities: Facilitate the growth and sales of products that support Gain a deep understanding of the market, competitive landscape, and client experiences. Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth. Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product. Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering. Provide cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development. Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders. Work closely with … Executives and leadership to gain a stronger understanding of the business needs and priorities. Clients to solicit feedback on products and services, and to better understand their problems and pain points. The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient. The Engineering team to ensure the product is brought to market according to business requirements and client expectations. The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy. The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients. May require occasional travel a few times a year. Qualifications: 3-5 years of SaaS product management experience, ideally in healthcare. Superior project, time, and organizational management skills with the ability to adapt. Deep understanding of product development processes and Agile methodologies. Passionate about customer experience, problem-solving, and balancing business needs. Technical knowledge of product development capabilities and limitations. Proven ability to develop product and marketing strategies and manage products throughout their lifecycle. Excellent strategic thinking, analytical, and critical thinking skills. Proven ability to prioritize features and manage product roadmaps. Education: Bachelor's Degree is required. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $85,000 to $120,000 annually. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Manage client relationships, drive revenue growth, and expand solutions within healthcare organizations. | 5+ years in account management or sales, healthcare industry knowledge, strong relationship skills, and ability to understand SaaS solutions. | PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Press Ganey improves the Human Experience in healthcare through innovation, data-driven insight, and action. We bring deep expertise, layered on top of groundbreaking technology. And together? That’s where the magic happens. We partner to center every organization around the individual, and the experiences of patients, members, consumers, and employees, so our clients can unlock their people’s potential and build stronger, healthier communities. Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. As a member of our Growth team, you'll position these solutions that bring together the data, tech, insights, and personal expertise to propel our client’s organization into a new era. Our proven solutions are the right answer to healthcare’s once-unsolvable problems. Check out these impressive data points: 1B patient + 3.1M caregiver voices 1 Human Experience (HX) platform  Partner with over 41,000 hospitals, health plans, and life sciences organizations 98% of U.S. Health Plan enrollees represented The Area Vice President's primary responsibility is to retain assigned health system and provider clients (based in VA, DE, MD, and PA) by securing long term renewals of existing contracts, as well as growing revenue by selling Press Ganey solutions to the clients. Duties and Responsibilities: Serve as the overall strategic relationship manager for the client and be responsible for retaining existing client revenue through outstanding relationships at all levels, especially within the executive suite. Deliver consistently on financial growth targets (quota) for new and expansion business within defined clients. Create comprehensive client plans that outline strategies for achieving client objectives and financial growth targets (quota). Gain and maintain a comprehensive understanding of the entire product portfolio, including features, benefits, and use cases. Understand how the products compare to competitors' offerings, including strengths and weaknesses. Participate in all required training sessions, workshops, and webinars provided by the company and complete any required certifications and tests to demonstrate proficiency in product knowledge and sales techniques. This is an individual contributor role that will succeed by leading teams through influence. Analyze client needs and market trends to identify opportunities for growth and expansion within the client and/or territory. Prepare and deliver compelling sales presentations and product demonstrations. Create and present detailed sales proposals tailored to the specific needs of clients. Negotiate terms of sales agreements to maximize revenue and profit. Work cross functionally across Press Ganey, specifically partnering with Client Success and Advisory, to fulfill the client value proposition and address client needs/concerns. Build and strengthen relationships with key stakeholders across various levels of the client organization especially within and across the C-suite. Maintain up-to-date records of all sales activities and client interactions in the Customer Relationship Management (CRM) system. Qualifications: 5+ years of account management and/or sales experience. Understanding of the unique opportunities and challenges within healthcare, specifically health systems / providers. SaaS solutions experience highly preferred. Excellent interpersonal, communication, listening, and presentations skills. Solid working knowledge of strategic planning, execution of strategy, business development and sales. Demonstrated solid leadership qualities and organizational skills. Must be sales / results driven. Strong relationship building skills. Education: Bachelor’s degree or equivalent experience. Flexible to travel up to 50% or more. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $125,000 - $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Manage and execute client projects from start to finish, maintain client relationships, coordinate internal and external teams, and ensure projects are delivered on time and within budget. | 3+ years market research project management, 4+ years general project management, excellent communication skills, client relationship building, and flexibility to support PST and CST hours. | PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. This position is 100% remote and it could be located in any state in USA. It will be supporting PST hours but will have to be flexible to switch to CST hours if support is needed on that time zone. Project Managers are chiefly responsible for facilitating an exceptionally high level of project execution for our clients. Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build and maintain key relationships with our clients. This position involves daily interaction and coordination with both . internal & external teams and requires excellent attention to detail and communication skills. Job Duties: Responsible for the coordination and completion of successful projects. Owns all aspects of projects. Sets deadlines, assigns responsibilities, monitors and drives progress of project. Acts as single point of contact for the client throughout the project life-cycle. Build deep relationships with Forsta’s Surveys customers. Exemplify exceptional customer service skills by truly understanding customer requests and nurturing their accounts with the use of Forsta products. Provides continual updates to management regarding status of projects & accounts. Grow the business with existing customers. Manage customer projects from start of finish including writing proposals, full project execution, and project invoicing.  Coordinate support from internal team and vendors. Daily interaction with customers, vendors, and internal departments via phone and email. Main point of contact for key accounts, providing solutions to support client needs in a timely manner, and driving the day-to-day business. Immerses self in clients' business: understanding their challenges, objectives, external economic environment, industries; also knows their business model, how it is performing and what success looks like. Qualifications: 3+ Years’ of Market Research project management experience.   4+ Years’ of project management experience  Experience working in the Panel Field Management or Advertising industry is a plus  Must be able to multi-task and effectively manage all responsibilities attached Previous experience working with Forsta Surveys (Decipher) platform is a plus  Account/Project Management experience is a plus  Salesforce, Teamwork, Jira, Slack experience is a plus  Professional demeanor, excellent written, and oral communication skills  Demonstrated track record of success in outstanding customer service  Capable of developing/maintaining long-term business partnerships with clients  About You: You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude.  This is a great opportunity to join a team of knowledgeable professionals Education: Bachelor’s degree in a related field is required. The expected base salary for this position ranges from $60,000 to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!