Presidio Networked Solutions, LLC

Lead presales discovery, architecture, and solution design for digital and AI services in a client-facing, strategic role. | Extensive experience in cloud solution delivery, solution architecture, presales, and hands-on technical expertise in software engineering, data engineering, or cloud architectures. | Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role: Principal Architect, Digital Services, HCLS Summary: A Presidio Digital Services Principal Architect, Healthcare and Life Sciences (HCLS), leads presales discovery, analysis, architecture, design, proposals, and scope-of-work creation, translating customer requirements into outcome-focused solutions through direct client engagement with HCLS accounts. Leveraging sharp business acumen alongside technical expertise, a builder mentality, presales methodology, and strong relationships (clients, Presidio stakeholders, and vendor partners); the Principal Architect assesses industry, customer, technical, and sales context to position solutions that deliver measurable, long-term value. This is a client-facing, 100% presales role that operates at the intersection of sales, delivery engineering, and customer executives to ensure we only propose solutions that are desirable for the client, feasible for delivery, and viable for Presidio Who You Are: • A Consultative Mind: You have a natural curiosity to understand a client's business first, before ever discussing a technical solution. You listen actively, come prepared, and ask thoughtful, open-ended questions that uncover real business friction—not just surface requirements. • Real Executive Presence: You know how to command a room, build consensus, and make complex ideas feel simple to C-level stakeholders. You read the room, adjust your approach in real time, and are comfortable leading conversations with CIO, CTO, and SVP-level leaders. • An Orchestrator: You're a master at leading matrixed teams. You know your job is to be the quarterback for our specialists, not the hero who does it all. You bring a strong point of view, but with enough humility to co-create solutions with experts across functions. • Resilient and Gritty: You run towards the tough challenges and can navigate ambiguity without losing focus. You are comfortable shaping opportunities that may start out messy, incomplete, or politically complex. • A Builder at Heart: You have spent meaningful time in delivery or engineering environments—writing code, refactoring legacy systems, building data pipelines, or architecting modern data platforms. You prefer to spend your time now in presales, solutioning, and customer engagement, but your recommendations are grounded in lived delivery experience. • Fluent in Modern AI-Driven Delivery: You stay current on how AI is transforming software and data delivery, including how AI fits into the SDLC and engineering workflows. You are eager to understand Presidio’s AI practices, accelerators, and reference architectures so you can confidently represent them to clients and align with delivery teams. • A T‑Shaped Leader: You bring broad, cross‑domain fluency across digital, data, cloud, and AI, with deep hands‑on experience in at least one of software engineering, data engineering, or modern cloud architectures. • Inventing Tomorrow: You are committed to building a premier AI and Digital consultancy that blends design thinking, deep client partnership, and cutting-edge technology to deliver measurable business value. Responsibilities include: • Drive Digital Services Sales. In partnership with sales teams, formulate and execute a technical sales strategy to exceed revenue objectives through the adoption of Presidio Digital Services - application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), and data estate and platform modernization. You act as the primary technical lead on pursuits, shaping solutions that sales can confidently position and close. • Understand Customer Current State. Proactively drive discovery and understanding of customer IT current state, goals, outcomes, and initiatives across Business, Technical, Operational, and Financial facets. Research industry trends and topics and develop discovery approaches. Develop and lead workshops to drive relevant discovery. Document customer current state to assist customer and sales teams target future state architectures and roadmaps. • Technical Opportunity Leadership. Lead opportunities for relevant services to achieve technical win of Presidio services solutions. Identify customer stakeholders and their individual success criteria and needs. Create and lead technical solution approaches and next steps aligned to customer stakeholders. Align, vet and coordinate Presidio technical resources as needed. Engage Manager/VP/Director level at clients directly. • Practice Delivery Engagement. Act as a bridge between sales and delivery engineering to ensure customer success. Collaborate closely with delivery leads to shape approaches, validate feasibility, right-size risk, and author formal scopes of work. Ensure that what is proposed in presales is realistic, deliverable, and aligned with the way our teams execute. • Solution Architecture, Design and Documentation. Analyze and assess client requirements and determine target services approach, solutions, and roadmaps. Create and deliver compelling technical proposals directly to clients, including relevant drawings, diagrams and analysis. Clearly articulate trade-offs, options, and phased approaches that align with client constraints and priorities. • Technical Excellence & Evangelism. Maintain a high level of technical excellence and evangelism across multiple relevant solution architecture and product areas, including emerging AI-driven development and data practices. Understand Presidio’s accelerators, reference architectures, and AI-in-SDLC practices well enough to position them credibly in client conversations, while partnering with delivery teams that own detailed implementation. Participate in technical communities, internal knowledge sharing, and external presentations as appropriate. • Account Leadership. Actively participate in client account related activities that establish the Solution Architect as a trusted advisor internally and with customers, such as: Account planning, EBCs, and strategic workshops. Help shape multi-year digital, data, and AI roadmaps in partnership with sales and delivery leadership. • Team Engagement and Enable Culture. Engage Presidio team members, actively participate in team activities, and contribute on collaboration tools to drive an open, positive, inclusive, resilient, change-orientated team culture. Be a steward of the PRESIDIO CORE VALUES –Excellence, Forward-Thinking, Accountability, One Presidio. • Partner Relationships. Develop working relationships with vendor partner teams and peers, prioritizing the hyper-scaler cloud solutions and relevant ecosystems. Contribute to and drive execution of relevant partner vendor GTM strategies. • Continuous Improvement & Innovation. Actively plan and execute growth and career development activities. Seek and collaborate on improvements to presales processes, qualification, and solutioning patterns. Stay current on Presidio’s internal practices, methodologies, and AI accelerators so you can continuously refine how you position our differentiated value to clients. • Enable Others. Contribute to the success of others in sales and presales. Actively mentor and enable others. Share methods, content, and lessons learned to raise the overall quality of discovery, solutioning, and proposal development. Required Skills and Professional Experience: • Bachelor’s degree or equivalent experience (including military experience). • 10+ years in digital/cloud solution delivery and consulting, including 7+ years in architecture/solution design and 5+ years hands-on with at least one major cloud (AWS, Azure, or GCP). • Extreme ownership, grit, and resilience; comfortable running toward ambiguous, politically complex opportunities and shaping them into structured pursuits. • Strong consultative presales aptitude with a context-first, problem-framing approach and proven ability to uncover real business friction and desired outcomes. • Demonstrated executive presence with comfort leading presentations, whiteboards, and solution discussions with CIO/CTO/SVP-level stakeholders. • Deep background in software and/or data engineering (building and shipping applications, data platforms, or pipelines) with the ability to review/refactor code or data designs and mentor specialists. • Track record in presales or principal architect / client principal-type roles bridging sales and delivery, driving technical win, and shaping realistic, deliverable scopes of work. • Demonstrated use of AI and automation in the SDLC or data workflows, such as AI‑assisted development, testing automation, or GenAI‑embedded solutions. Preferred Skills and Professional Experience: • Architect-level certifications with a major cloud provider (AWS, Azure, or GCP). • Hands-on experience with modern app and data stacks (for example, microservices, event-driven or serverless architectures; Snowflake, Databricks, or equivalent). • Experience building GenAI and agentic solutions (RAG pipelines, LLM-based applications, multi-agent orchestration) and using AI tools such as GitHub Copilot or similar. • Experience writing SOWs and proposals, including RFP/RFI responses, for complex digital, data, and AI programs • Background in Healthcare and Life Sciences, with practical awareness of HIPAA/PHI, GxP/21 CFR Part 11, and FHIR/HL7/EHR integrations. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let’s redefine what’s next—together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. • **** Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster Presidio's EEO Policy Statement is available here: https://www.presidio.com/careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com. Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-JM3

Manage client satisfaction and service delivery for IT services, lead a team of project managers, and ensure high customer satisfaction. | 8+ years managing IT services customer relationships, strong project management skills, and knowledge of ITIL v3. | Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role As a Sr. Service Delivery Manager at Presidio, you will have ownership of the relationship between Presidio Managed Services and a portfolio of our customers as well as with the associated regional Presidio account personnel. You will be responsible for being the voice of both the customer to Presidio Managed Services Delivery and for Delivery to the customer. You will ensure alignment of the services we are providing and associated communication with the associated Presidio account management, sales overlay and business unit regional leadership. It includes taking an end-to-end view of the services and seeking to be proactive in the continuous improvement of the services being provided. Travel Requirements: This is a remote role based within the Continental US. Required travel will be 5%. Responsibilities Include: • Manages client satisfaction in the delivery of IT services, ensures profit objectives are met, directs an on-going strategic plan for the account. Provides the client a primary point of contact within Presidio and has the responsibility and authority for deployment of resources to support the client from all Presidio business units • Provides leadership to the account team. Ensures that the team understands and delivers the unique value proposition (competitive advantage, financial achievement, etc.) that Presidio has sold to the client • Provides management and technical direction to multiple complex service delivery projects within the account. Assumes responsibility for all aspects of account performance (technical, contractual, administrative, and financial). Facilitates successful integration, sets the account vision, communicates sense of core purpose, manages change, and builds a culture open to industry changes • May lead business development teams in identifying new business opportunities for Presidio and managing the sales cycle from start to finish, particularly in add-on business to existing accounts • Leverages existing client relationships to develop follow-on business to increase the revenue stream • Manages a team of Project Management professionals in the provisioning of customers for Presidio Managed Service offering • Manages all client deliverables with the Project Management team • Works with other Managed Services departments to maintain and improve customer SLA metrics • Manages customer satisfaction for high touch customers and customer escalations. • Meets agreed upon client deliverable schedules and manage client expectations • Manages appropriate internal and external resources to meet set deadlines • Refines as necessary-procedures, diagrams and documentation processes • Facilitates customer meetings and teleconferences • Maintains active communication internally and externally • Manages multiple projects • Measures success on maintaining high degree of customer satisfaction Required Skills and Professional Experience • Bachelor’s degree or equivalent work experience and/or military experience • 8+ years of experience managing IT services customer relationships • US Citizen for Security Clearance • Thorough understanding of ITIL v 3 Foundation Service Management • Due to the nature of a 24 x 7 x 365 operation, must be willing to be available for occasional non-traditional business hours work • Knowledge of administration and management principles, specifically in; planning, resource allocation, and coordination of people and resources • Strong customer service, interpersonal, and active listening skills • Operative active learning skills to understand the implications of new information for both current and future problem-solving and decision-making • Advanced project management, time management, and coordination skills to plan, organize, staff, and assist in the overall direction of the department • Excellent oral and written communication skills. Proficient command of the English language and reading comprehension • Strong critical thinking, appropriate judgment, and logical decision-making skills • Effective resource tracking, instructing, and quality control analysis skills, to evaluate the quality of performance and take corrective action when necessary Good presentation skills with the ability to manage relationships by persuading and negotiating with others • Preferred Skills & Professional Experience: • ServiceNow experience • *** Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let’s redefine what’s next—together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. • **** Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The “Know Your Rights” Poster is available here: “Know Your Rights” – Link Presidio’s EEO Policy Statement is available here: Careers - Presidio Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com. Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-PH1