Presidio

Design, implement, and maintain scalable cloud infrastructures and manage CI/CD pipelines. | Bachelor's degree and 5+ years in DevOps and Cloud Engineering with experience in cloud platforms and automation tools. | Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role Presidio Networked Solutions, LLC seeks Senior Engineer, DevOps to engage with clients to assess their DevOps needs and provide tailored solutions. Design, implement, and maintain scalable and highly available cloud-based infrastructures across AWS, GCP, and Azure. Develop and manage CI/CD pipelines to automate software deployment and integration. Provide strategic recommendations and best practices for DevOps, automation, and cloud adoption. Monitor system performance, troubleshoot issues, and ensure high availability across different client environments. Implement security best practices, compliance policies, and access controls. Lead incident management and root cause analysis efforts to improve system reliability. Telecommuting is available with manager approval from within the Irving, TX metropolitan statistical area.            EDUCATION/EXPERIENCE: Position requires a bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or a related field and 5 years of experience in DevOps and Cloud Engineering. Experience must include 3 years of experience with Cloud platforms, including AWS, Azure, and GCP; 3 years of experience with at least two of the following  CI/CD tools ArgoCD, CircleCI, GitLab CI/CD, GitHub Workflows, or Jenkins; 3  years  of  experience  with  Automation  tools  Ansible,  CloudFormation, and Terraform; 3 years of experience with monitoring and logging tools Datadog, ELK Stack, Grafana, New Relic, or Prometheus; 3  years  of  experience  with  scripting  and  programming  languages  Bash,  Go, PowerShell, or Python; and 3 years of experience with infrastructure scalability, networking, and security best practices. Job Location: Irving, TX Rate of Pay: $156,998 to $187,000 per year We are an equal opportunity employer and do not discriminate on the basis of race, color, religion (creed), gender, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or any other basis made unlawful by applicable federal, state, or local laws or regulations. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com Applications will be accepted on a rolling basis.  Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.  Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster Presidio EEO Policy Statement is available here: https://www.presidio.com/careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.

Deploy, support, and improve Managed Services Gateways across cloud and virtualization environments, serving as escalation for complex issues and maintaining operational standards. | 5-8 years experience in platform operations or systems engineering with advanced Linux and Kubernetes skills, bachelor's degree or equivalent, strong networking fundamentals, US citizenship. | Presidio, Where Teamwork and Innovation Shape the Future   At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role The Platform Operations Senior Engineer deploys, supports, and continuously improves the platforms that underpin Presidio’s managed services solutions, with a primary focus on Presidio’s Managed Services Gateway, which is used to run our tooling in client environments. This role administers Linux and Kubernetes environments; deploys and supports Managed Services Gateways across AWS, Microsoft Azure, VMware, and Microsoft Hyper-V; applies automation to improve operational workflows; and troubleshoots complex issues across infrastructure and application layers. The Senior Engineer also serves as an escalation point, supports platform security and lifecycle initiatives, maintains operational standards and documentation, and provides technical guidance to other engineers. Travel Requirements: This is a remote role situated in the Continental US with 5% associated travel. Responsibilities Include: * Deploy, configure, validate, maintain, upgrade, and support Managed Services Gateways across AWS, Azure, VMware, and Hyper-V environments, including verification of compute, storage, network, firewall, and other platform requirements. * Administer and troubleshoot Linux operating systems, Kubernetes environments, and Rancher-managed workloads, as well as related container, virtualization, networking, storage, VPN, and application service issues. * Use Windmill and other automation tools to improve deployment, validation, maintenance, and operational workflows; automate repetitive tasks; and improve reliability while reducing operational risk. * Serve as an escalation point for complex or service-impacting issues, maintaining ownership of incidents, requests, changes, and problems through resolution or appropriate escalation. * Coordinate with clients, vendors, and internal cloud, infrastructure, security, and networking teams, and document work, communications, and resolution details in ServiceNow. * Create and maintain deployment procedures, troubleshooting guides, standards, and operational runbooks, while providing technical guidance and knowledge sharing to other engineers. * Support platform testing, patching, upgrades, vulnerability remediation, lifecycle management, and standardization efforts. * Participate in an on-call rotation and perform after-hours or weekend work as required for deployments, maintenance, upgrades, or critical incidents. Required Skills and Professional Experience: * Bachelor's degree or the equivalent work experience and/or military experience * 5-8 years of experience in platform operations, systems engineering, infrastructure engineering, DevOps, or a related field. * Advanced experience administering and troubleshooting Linux operating systems, along with hands-on experience deploying, operating, and supporting Kubernetes environments managed through Rancher. * Experience with VMware and Microsoft Hyper-V, working knowledge of AWS and Microsoft Azure infrastructure concepts and platform services within cloud and virtualization environments. * 3-5 years' experience with Palo Alto Networks firewalls or comparable enterprise platforms, Cisco routing and switching or comparable networking technologies, and strong networking fundamentals, including IPv4 addressing and subnetting, routing and next-hop determination, DNS, NAT, VLANs, firewall policies and requirements, VPNs, and connectivity troubleshooting. * Experience using Windmill or a comparable automation or workflow platform and ServiceNow for incident, request, change, and problem management. * Ability to troubleshoot across application, operating system, virtualization, cloud, and network layers. * Strong written and verbal communication skills, including the ability to explain technical information clearly to nontechnical audiences, independently manage complex work, and balance competing priorities. * Demonstrated commitment to continuous learning, technical growth, and staying current with evolving technologies and industry best practices. * Must be a US Citizen Preferred Skills and Professional Experience: * Direct hands-on experience with Palo Alto Networks firewalls and Cisco routing and switching technologies. * Experience with a combination of Docker, Git, Bash, Python, PowerShell, Terraform, or similar technologies. * Experience supporting immutable operating systems, edge platforms, or fleets of remotely managed Managed Services Gateways. * Familiarity with monitoring, logging, observability, and CI/CD practices. * Relevant Linux, Kubernetes, VMware, Microsoft, AWS, Azure, Cisco, or Palo Alto certifications.   Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit   Applications will be accepted on a rolling basis.   Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster Presidio EEO Policy Statement is available here: https://www.presidio.com/careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.   #LI-PH1

Lead cybersecurity service revenue and field enablement by acting as a subject matter expert and trusted advisor to clients and sales teams. | Requires 5-10+ years in IT security or managed services, professional security certifications, and experience in pre- or post-sales security roles. | The Role Presidio has an exciting opportunity for a Security Practice Lead to join our Cybersecurity National Practice. This individual's primary responsibility is to act as subject matter expert for Presidio's Cybersecurity Solutions, driving overall Cybersecurity service (consulting and vSOC) and product (market leading OEM's/ISV's) revenue, and leading Cybersecurity field enablement in region by working closely with the broader Presidio Sales and Engineering organization. Travel Requirements: 20-25% travel Responsibilities Include: • Proactively engage with clients as a trusted advisor to understand security challenges and requirements and identify how they can be addressed by Presidio and partner solutions. • Provide pre-sales support in collaboration with sales teams and ensure product and service selection meets customers' business and technology needs. • Present and articulate Presidio security value proposition to clients (including C-suite, with an emphasis on the CISO) on both a technical and business level. • Effectively communicate the capabilities of Presidio security services. • Proactively monitor and assess industry/technology advancements and alliances, looking for ways to leverage existing capabilities and emerging technologies. • Define requirements, solutions and value propositions to hand off to Solutions Architects. • Work with Account Managers and Sales Directors to proactively establish presence in key client accounts. • Develop security solution profiles for top accounts and identify key influencers and decision-makers. • Own and develop relationships with key vendor contacts to stay current on vendor updates and to facilitate account mapping, deal registration, discounting and escalations. • Conduct security trainings to build outside sales team's security and lead qualification capabilities. • Work with Presidio Cybersecurity team to identify opportunities for consulting and hardware/software integration services. • Monitor competition by gathering current marketplace information on pricing, products, services, and delivery schedule. • Demonstrate industry thought leadership to attract clients and grow Presidio's market reputation in security. Required Skills and Professional Experience: • Professional security-related qualifications such as CISSP, CISM, CRISC, CISA, GIAC or equivalent are highly desirable. • Working knowledge and familiarity with GRC and Offensive Security consulting services (e.g., penetration testing, PCI audit, security assessment) is highly desirable (pre-sales perspective). • Experience in a pre- or post-sales capacity in an information security environment is desirable. Preferred Skills and Professional Experience: • Working knowledge and familiarity with Virtualization and Cloud technology is desirable. • Broad experience and understanding of industry standards, framework and best practices such as ISO27001, PCI DSS, NIST, etc. • Broad experience and understanding of security trends, threat landscape and frameworks like the cyber kill-chain. • Ability to listen and communicate effectively with vendors, prospects, clients, account managers and management. • Experience in vulnerability analysis procedures and deliverables. • Broad experience and understanding of regulatory framework and guidelines in the region are highly desirable. Education and Skills: • Bachelor's degree or relevant work or military experience • 5-10+ years of experience in IT Security and / or Managed Security Services. • Experience in providing guidance in strategic, program and project initiatives in cyber security. • Bachelor's degree in technology or sales related field • Working technical knowledge of security technologies (across multiple domains such as Firewall, Network IPS, SIEM, DLP, Cloud Security etc.), information security concepts and familiarity with security products (Checkpoint, Palo Alto, Cisco, Splunk, McAfee, Symantec etc.) and the security marketplace.

Lead and mentor a customer success team managing enterprise accounts to drive satisfaction, retention, and growth. | Requires 5+ years in customer success or account management, 2+ years leadership, bachelor's degree, and Cisco or OEM licensing expertise preferred. | Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. Team Lead, Customer Success Manager  📍 Remote Position  |  💼 Full-Time POSITION OVERVIEW Presidio is seeking an experienced Customer Success Manager to join our Lifecycle Services team. This is a hybrid leadership role where you will both lead a team of Customer Success Managers while also managing a portfolio of enterprise accounts. You'll be responsible for driving customer satisfaction, retention, and growth across our Cisco-led and multi-OEM Enterprise Agreement (EA) portfolio including Palo Alto, Juniper, and other leading technology partners. KEY RESPONSIBILITIES * Team Leadership: Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and continuous improvement * Player/Coach Model: Actively manage your own portfolio of enterprise accounts while leading, coaching, and developing a team of Customer Success Managers — setting clear expectations, driving accountability, conducting regular 1:1s, and creating a high-performance team culture focused on customer outcomes and professional growth * Customer Lifecycle Management: Drive adoption, renewals, and growth across the customer lifecycle from onboarding through renewal * Enterprise Agreement (EA) Expertise: Serve as SME for Cisco and other OEM Enterprise Agreements (e.g., Palo Alto, Juniper), guiding customers on program benefits and optimization * KPIs & Performance Tracking: Define, monitor, and report on key performance indicators to measure customer health, adoption, and success outcomes * Quarterly Business Reviews: Conduct QBRs and EBRs to demonstrate value and identify expansion opportunities * Team Enablement: Train and certify team members on CSM methodologies, tools, and best practices across Cisco, Palo Alto, Juniper, and other OEM platforms * Cross-Functional Collaboration: Work with Sales, Technical Services, and Overlay teams to ensure seamless customer experiences REQUIRED QUALIFICATIONS Experience * 5+ years in Customer Success or Account Management * Bachelor’s degree or equivalent experience and/or military experience * 2+ years of leadership or team lead experience * Proven track record of managing enterprise accounts * Cisco and/or other OEM ecosystem experience (e.g., Palo Alto, Juniper) preferred Skills * Strong leadership and people development skills * Excellent communication and presentation abilities * Strategic thinking with execution focus * Data-driven decision making REQUIRED COMPETENCIES * Enterprise Agreement Knowledge: Subject Matter Expert (SME) on Cisco EA programs and other OEM licensing models and consumption frameworks (e.g., Palo Alto, Juniper) * Customer Lifecycle Mastery: Expertise in customer journey mapping, adoption strategies, and retention best practices * Remote Leadership: Experience leading distributed teams in a remote or hybrid environment * Cross-Team Alignment: Demonstrated ability to build strong alignment across internal teams including Sales, Overlay, and Technical Services to drive unified customer outcomes * Executive Presence: Ability to engage confidently with C-level stakeholders, communicate value clearly, and build trusted relationships at all levels of a customer organization Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit   Applications will be accepted on a rolling basis.   Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster Presidio EEO Policy Statement is available here: https://www.presidio.com/careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.   #LI-FI