Presence

The Success Coordinator manages high-volume student referrals, ensuring timely processing and efficient service delivery. This role collaborates with various teams to address administrative concerns and supports the onboarding of customers. | Candidates should have 1-2 years of experience in a professional administrative role, preferably managing high-value accounts. Strong communication, problem-solving skills, and technical proficiency are essential. | About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to school districts nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students. We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on “cameras on” engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other. Why is this role important? The Success Coordinator holds a pivotal role within Presence by recognizing and performing all value-added tasks of the Success Coordination team, leading and uniting efforts across the team to ensure optimal student referral processing and efficient service delivery. This position is instrumental towards the Presence mission of empowering everyone who serves children with diverse needs by enabling providers to deliver invaluable services to students nationwide, ensuring fidelity, scalability, and meticulous execution of referral management with a profound commitment to students being served quickly and thoroughly throughout the IEP and service lifecycle. What will you do at Presence? High-Volume Student Referral Management: Implement and oversee timely administrative student referral management tasks. Monitor student referral efficiencies to ensure students within these accounts are promptly assigned, moved to in-process (therapy), or completed (assessments). Student Referral Processing: Support matching of students according to school schedules. Process, complete, cancel, or delete student services as needed, and escalate issues when necessary. Collaboration: Collaborate with Customer and Clinical Success teams to address administrative concerns or questions about student referrals for high-volume accounts. Assist these teams with onboarding customers and ensuring thorough documentation of program implementation and service coordination practices. Caseload Management: Under the guidance of Clinical Success, receive, input, and verify caseload details. Confirm alignment with contractual agreements. Resource Organization: Support organizing and maintaining Organizational Handbooks and district-specific resources. Data Management: Utilize student referral management strategies as guided by Clinical Success. Flag or escalate student referrals within high-value accounts that require additional oversight. Conduct reviews of data on active providers, billing, workload utilization, ongoing referral and service delivery metrics, and general data management tasks, including monitoring shared student referral sheets and billing reports. What we are looking for? Experience: 1-2 years in a professional administrative role or similar, with experience managing high-value accounts preferred. Communication Skills: Exceptional written and verbal communication skills demonstrated through email, conference calls, internal meetings, client visits, and presentations. Education or Healthcare Industry Experience: Previous experience in the education or healthcare industry is highly desirable. Problem-Solving Skills: Strong problem-solving skills and awareness of escalation protocols. Task Management: Ability to balance various daily tasks and strategically adjust priorities. Technical Proficiency: Experience with Salesforce or a similar CRM, G-Suite, Mac, and Microsoft Excel. Data Management: Proficiency in data management and using reports for key metrics and accountability monitoring. An associate’s degree is preferred; experience can be considered instead of education. What Will Help You Succeed Here? Passion: A genuine passion for helping schools and students with special needs. Self-Motivation: Strong self-motivation and an entrepreneurial mindset dedicated to growing services and client base. Flexibility and Adaptability: Quickly adjusting to changing conditions while maintaining high-performance standards. Communication: Ability to communicate professionally via phone and email. Organizational Skills: Excellent organizational skills. Problem-Solving: Great collaborative and independent problem-solving skills. Teamwork: Ability to work well with other team members in high-pressure situations with grace, optimism, and a sense of humor. What are some of the benefits we offer? Comprehensive Medical Coverage includes Dental and Vision Accrued PTO of 120 hours annually 11 Company Paid Holidays Benefits Package: including 401K savings plan and access to an Employee Assistance Program. $500 home office stipend Paid Life insurance, AD&D., and disability benefits Paid parental and caregiving leave. Eligibility to apply for a Professional Development Scholarship. Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies. An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. Base Salary of $19.25 per hour. This is a non-exempt hourly position. Where is this position located? Presence is headquartered in New York City, with our clients in the U.S. This position will report directly to the Success Manager All employees are committed to being available and on camera for our Core Working Hours, from noon to 5 pm EST M-F. Pacific Standard Time hours preferred.

Support onboarding and training programs, manage enablement content, assist with sales tools adoption, document and optimize processes, monitor performance, and collaborate cross-functionally to enhance revenue team productivity. | 2-4+ years in sales enablement or related roles, strong communication and project management skills, familiarity with sales tools like Salesforce and Outreach, proficiency in Google Workspace, and a bachelor's degree or equivalent experience. | About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students. We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on “cameras on” engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other. About this role Presence is seeking a highly organized, motivated, and collaborative Revenue Enablement Specialist to support the performance, productivity, and growth of our Revenue Go-to-Market (GTM) teams. This role is perfect for someone who is passionate about empowering sales and customer-facing teams through impactful training, content, tools, and process optimization. As a Revenue Enablement Specialist, you’ll help ensure team members are equipped with the knowledge, resources, and systems they need to succeed. From supporting onboarding and sales trainings to managing content libraries and helping reps get the most from their tools, you’ll play a vital part in driving scalable, data-informed growth. This is a cross-functional role that will work closely with Revenue Operations, Sales, Customer Success, and Marketing. Primary responsibilities: • Onboarding & Training: Support the design and delivery of engaging, high-impact training programs for both new hires and experienced team members across the revenue organization. Maintain and continuously improve training materials, LMS modules, and structured learning paths to ensure consistency and relevance. Provide ongoing enablement through live sessions, process documentation, monthly newsletters, and more—equipping teams with the knowledge and resources needed to drive performance and stay aligned throughout the sales cycle/customer lifecycle. • Content Management & Creation: Curate, organize, and maintain centralized enablement content repositories to ensure the revenue team has easy access to the most up-to-date collateral. Proactively develop internal-facing assets to support both Sales and Customer Success teams, including SOPs, training decks, process explainers, and onboarding materials aligned to new initiatives. Partner with Marketing to create and update customer-facing sales materials like pitch decks, one-pagers, and case studies. • Sales Tech Enablement: Provide support and guidance on the use of sales tools such as Salesforce, Outreach, GovSpend, and Calendly. Help troubleshoot issues and promote adoption and best practices. • Process Documentation & Optimization: Document enablement programs, sales workflows, and process changes. Identify bottlenecks in daily workflows and suggest scalable improvements. • Performance Monitoring: Help track enablement program impact by gathering feedback, analyzing rep performance data, and generating insights to iterate and improve future initiatives. • Cross-Team Collaboration: Work closely with stakeholders across Sales, Customer Success, Marketing, Product, and RevOps to align strategies, gather feedback, and ensure consistency across enablement efforts. • Rep Support: Build trusted relationships with reps to understand their challenges and provide ongoing, tailored support and coaching materials. What we’re looking for? • 2-4+ years in sales enablement, revenue operations, sales support, or a related role, preferably within a fast-paced or high-growth environment. • Communication Excellence: Exceptional verbal and written communication skills with the ability to create clear, engaging, and persuasive content. Comfortable leading training and presenting to cross-functional audiences. • Project Management: Highly organized with strong time management skills; capable of juggling multiple priorities and meeting deadlines with minimal oversight. • Technical Proficiency: Skilled in Google Workspace (Slides, Docs, Sheets). Experience with design tools such as Canva, Adobe Creative Suite, or e-learning platforms like Articulate 360 is a strong plus/preferred. • Sales Tools Knowledge: Familiarity with CRM and sales engagement platforms, such as Salesforce and Outreach (or comparable tools), is preferred. • Learning Mindset: Deep interest in enabling others and improving how teams learn, communicate, and perform. Constantly seeking opportunities to improve content, processes, and delivery. • Adaptability: Eager to learn and grow in a dynamic, evolving environment where priorities can shift quickly. • Team-Oriented: Collaborative, proactive, and energized by cross-functional work. Brings curiosity and openness when partnering with different departments. • Education: Bachelor’s degree in Business, Communications, Education, or a related field—or equivalent relevant experience. What are some of the benefits we offer? • Comprehensive Medical Coverage includes Dental and Vision • Flexible PTO • 11 Company Paid Holidays • Benefits Package: including 401K savings plan and access to an Employee Assistance Program. • $500 home office stipend • Paid Life insurance, AD&D., and disability benefits • Paid parental and caregiving leave • Eligibility to apply for a Professional Development Scholarship. • Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. This role is also eligible to participate in Presence’s equity plan, subject to the terms of the applicable plans and policies. An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. Salary range is $85,000-100,000 per year. Where is this position located? • This position is remote and may require 10% travel • Presence is headquartered in New York City with our clients located throughout the U.S • All employees commit to being available on-camera for our Core Working Hours, 12:00pm-5:00pm EST M-F