Praesidium

Support and optimize client lifecycle processes, leverage technology for engagement, and improve internal workflows. | Experience in client success or customer operations, proficiency with CRM and automation tools, and strong communication and data analysis skills. | Make a Difference While Driving Operational Excellence At Praesidium, we are mission-driven professionals working to prevent abuse and protect vulnerable populations. As our next Client Success / Operations Manager (Emerald), you'll be part of a dynamic, fast-paced and collaborative team that supports over 2,000 client accounts across the country—providing best-in-class onboarding, engagement, and operational support. This role is perfect for someone who thrives behind the scenes making systems run better, faster, and smarter—but also enjoys communicating directly with clients to ensure long-term success. You’ll work cross-functionally with product, consulting, and sales teams to deliver exceptional service in a tech-touch, scalable environment. What You'll Do • Own client lifecycle support for a large-volume, tech-touch portfolio (~2,000 accounts) • Utilize tech-touch approaches, including email campaigns, in-app messaging, and self-service resources, to engage and support clients in their journey, including Academy renewals. • Monitor client engagement using tools like RevSetter and Salesforce • Collaborate with internal teams to resolve client needs and improve satisfaction • Build and maintain efficient internal processes and reporting tools • Support content updates, resource libraries, and outbound communication strategies • Analyze client data to inform retention and outreach strategies What You'll Bring • Bachelor's degree in business, marketing, or a related field (or equivalent work experience). • Strong technical aptitude and ability to quickly understand and articulate complex concepts to clients • 3+ years of experience in client success, customer operations, or project coordination • Excellent organizational and communication skills • Comfort using or learning platforms like Salesforce, RevSetter, or similar CSPs • Proficiency in leveraging technology tools and automation platforms for client engagement and data analysis • High attention to detail, process improvement mindset, and independent work style • Analytical mindset and ability to derive insights from data to drive decision-making. • Passion for making an impact in a mission-driven organization Why Join Us? • 100% remote team, rooted in trust and collaboration • Purpose-driven work with measurable social impact • Opportunity to grow with a forward-thinking, values-led organization • Supportive, people-first culture Pay: $65,000.00 - $70,000.00 per year Benefits: • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Do you have experience managing or supporting a high volume of client accounts through tech-touch or automated engagement strategies? • Are you proficient with using technology platforms or automation tools for client communications, campaigns, or success tracking (e.g., CRMs, email platforms, usage analytics)? • Have you created or maintained self-service support materials such as help articles, tutorials, or client onboarding documentation? • Are you comfortable analyzing client usage data or performance metrics to identify trends and recommend actions? • Are you available to work full-time during standard business hours (Monday–Friday, 8 AM–5 PM Central Time)? Work Location: Remote