PracticeTek

Lead and scale a large customer success and professional services team to improve onboarding, support, and retention using AI and automation. | Over 10 years SaaS experience with 6+ years leading large customer success teams and proven scaling and AI efficiency implementation. | About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: Shape the future of healthcare with technology solutions that continually evolve to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. About The Team Doctible is on a mission to reimagine the patient experience from start to finish. As part of the PracticeTek family, we give healthcare practices the tools to connect with patients in ways that feel simple, seamless, and human. From online scheduling and two-way texting to reputation management, reminders, and surveys, our platform makes every interaction effortless. The result? Happier patients, stronger practices, and providers who can focus more energy on delivering outstanding care. What This Role Requires This role sits at the intersection of vision, execution, and transformation. You will partner closely with senior leadership to bring structure, clarity, and follow-through to a fast-moving organization. You’ll lead a team with strong potential that requires continued development and operational maturity. Success means balancing high expectations with hands-on coaching, while building the systems, accountability, and discipline needed to scale. This is not a passive leadership role—you will drive change, challenge the status quo, and implement improvements, particularly through AI, automation, and modern support models to increase efficiency and elevate the customer experience. What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations and Professional Services team across onboarding, support, retention, and digital service delivery (websites, advertising), ensuring consistent, high-quality outcomes. Team Structure, Coaching & Development Establish clear roles, responsibilities, KPIs, and processes that drive accountability and stability. Provide coaching and mentorship while managing performance and developing bench strength in leadership. Customer Experience & Lifecycle Ownership Own the end-to-end customer lifecycle, including onboarding, support, and delivery of Professional Services (e.g., website builds, digital advertising), ensuring a seamless and dependable experience. Operational Excellence, AI & Scalability Drive initiatives that improve customer experience and operational efficiency, with a focus on adopting AI, automation, and outsourcing to scale delivery and reduce manual effort. Cross-Functional Alignment & Strategic Impact Partner with Sales, Product, and Marketing to align on customer experience, digital service offerings, and escalation management, ensuring customer success strategies support broader company goals. Competencies for Success 10+ years in software/SaaS, including 6+ years leading large-scale customer support, success, or contact center teams Proven ability to lead and scale 50+ person teams across geographies, functions, and channels, including Customer Success and Professional Services Experience overseeing or partnering with Professional Services delivering digital solutions (websites, digital marketing, advertising) Strong data-driven leadership, with a track record of improving CSAT, retention, and operational KPIs (time-to-value, resolution time, efficiency, utilization) Demonstrated success in scaling operations and driving change in complex environments Proven ability to implement AI-driven efficiencies, leveraging tools like ChatGPT, Claude, and automation platforms Strategic, hands-on leader who can align people, process, and systems while executing effectively Deep understanding of multi-channel support models, with experience advancing self-service and AI-assisted solutions Strong analytical skillset, with proficiency in Salesforce, Tableau, and advanced Excel/PowerPoint Experience building cross-functional partnerships across Product, Engineering, Marketing, and Sales Ability to operate in fast-paced, evolving environments, bring structure, prioritization, and execution discipline to a fast-moving organization As part of the TekTribe, you’ll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive. Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $130,000 - $150,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

Lead design and development of scalable APIs and mentor engineers for a cloud healthcare platform. | 6-8 years SaaS engineering with advanced .NET/C# and Angular, technical lead experience, MongoDB, AWS, and CI/CD familiarity. | About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day About PracticeQ PracticeQ is a cloud-based practice management and EHR platform that helps healthcare and wellness practices streamline scheduling, intake, billing, payments, and e-prescribing in one place. We serve behavioral health, medical, chiropractic, direct primary care, and other outpatient specialties with HIPAA-compliant tools, online forms, automations, and a modern patient portal. Our goal is to remove administrative overhead so clinicians can focus on care, backed by transparent, no-contract pricing and responsive support What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: Lead the design and development of high-quality, clean, scalable, and reusable code within your team, and help enforce best practices for architecture, code reviews, testing, and deployment. Collaborate with product owners to refine requirements, break down complex problems, and own features end-to-end — from technical design and implementation through test automation, release, and ongoing support. Design software and APIs that are intuitive and extensible so customers can configure, integrate, and adapt our platform to their specific needs. Drive the evolution of your product area by contributing to new features while continuously improving and modernizing existing components and services. Mentor and support engineers on your team through pair programming, code reviews, and knowledge sharing, helping raise the overall technical bar. Champion engineering excellence in your team — improving reliability, performance, observability, and development workflows so the team can move faster with confidence. Partner closely with cross-functional peers (Product, Design, QA, DevOps, Customer Success) to ensure what you build is valuable, operable, and delivers a great experience for our customers. What You Bring Your unique talents are what make you shine. For this role, success looks like: 6–8 years of hands-on software engineering experience building and operating production systems, ideally in a SaaS environment. Advanced proficiency in .NET/C# with a track record of delivering scalable, maintainable services and APIs. Strong front-end experience with Angular (or a similar modern framework) and the TypeScript/JavaScript ecosystem. Solid experience with modern databases such as MongoDB (ideally MongoDB Atlas) and/or relational databases, including designing schemas and tuning for performance. Experience owning features or components end-to-end — from technical design and implementation through testing, deployment, and production support. 1–2+ years acting as a technical lead on a team or project: breaking down work, making tradeoffs, and guiding other engineers through code reviews and pair programming. Practical experience with cloud platforms (AWS or similar), containers, and CI/CD pipelines to ship reliable software frequently. Comfort with observability tools (e.g. Datadog or similar) to monitor applications, troubleshoot issues, and improve reliability and performance. Experience integrating third-party APIs and services and handling asynchronous workflows (e.g., background jobs, event listeners, scheduled tasks). Comfort using modern AI coding assistants as part of your day-to-day workflow while maintaining code quality, security, and team standards. Strong communication and collaboration skills, with a bias toward clarity, alignment, and constructive feedback. An ownership mindset at the team and product level — you proactively improve codebases, documentation, and processes to help your team deliver better, faster, and more predictably. Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $145,000-$180,000 DOE. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

Design and operate scalable backend services, lead technical initiatives, and mentor team members. | 5+ years backend development experience with Ruby on Rails or similar frameworks, strong ownership of production systems, cloud and distributed systems experience. | Our Company: PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology. At PracticeTek, you’ll have the opportunity to: Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry. Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers. Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care. Build a rewarding career with opportunities for growth and development. Engineering Department: The Engineering department at PracticeTek is responsible for designing, developing, and scaling our SaaS platform to meet the needs of thousands of healthcare providers. Working closely with Product and Design teams, Engineering ensures the seamless delivery of performant, secure, and cost-effective software solutions. The Engineering team is responsible for the foundational infrastructure, security, and reliability functions that support all PracticeTek products. This includes cloud architecture, observability, cost efficiency, and compliance with regulatory requirements like HIPAA and PCI. ​ The Career Opportunity: Lead Engineer – Front Office AI Platform (Ruby on Rails) We are seeking a Lead Engineer to help design, build, and operate backend platform services that support business-critical healthcare workflows. This role sits within a product-focused engineering group responsible for scalable, API-driven services used across multiple applications. You will be a hands-on technical leader, contributing directly to system design and implementation while influencing engineering standards, operational practices, and cross-team collaboration. The role emphasizes production ownership, system reliability, and pragmatic use of automation and AI-enabled capabilities where they provide measurable value. You’ll work primarily in Ruby on Rails (API-first services), building services deployed on AWS, with a strong focus on maintainability, observability, and secure handling of sensitive data. Areas of Accountability - Design, build, and evolve API-first Rails services that power shared platform capabilities. - Own service architecture and interfaces to support consistency and reuse across products. - Deliver automation and model-assisted features with appropriate safeguards, monitoring, and operational controls. - Establish and uphold best practices for production systems, including configuration management, rollout strategies, and ongoing evaluation. - Design and optimize PostgreSQL data models for correctness, performance, and multi-tenant scale. - Build and operate asynchronous and event-driven processing for high-throughput workloads. - Maintain high standards for observability and reliability, including logging, metrics, alerting, and incident response. - Ensure systems meet security, privacy, and compliance requirements, including careful handling of sensitive healthcare data. - Lead by example through code reviews, technical design, documentation, and mentoring. - Partner closely with Product, Design, and other engineering teams to deliver durable, high-quality solutions. This is a technical leadership role. While it does not include formal people management, you will be expected to influence architecture decisions, raise engineering standards, and help develop other engineers. Competencies for Success - 5+ years of experience building and operating backend services using Ruby on Rails or similar frameworks. - Demonstrated ownership of production systems across their full lifecycle. - Experience delivering automation or AI-assisted capabilities in production environments, including monitoring and operational considerations. - Strong backend fundamentals: API design, distributed systems concepts, relational data modeling, and background processing. - Experience with modern cloud-based delivery practices (AWS, Docker, CI/CD; container orchestration is a plus). - A security- and privacy-first mindset, ideally with experience in regulated or sensitive domains. - Strong communication skills and the ability to collaborate effectively with technical and non-technical partners. Must-have cultural / soft skills - High ownership and accountability; you follow through and surface risks early. - Pragmatic and thoughtful; you prioritize reliability, safety, and real-world constraints. - Collaborative and low-ego; you value shared success and constructive feedback. - Clear communicator; you explain tradeoffs and decisions with confidence and clarity. - Mentorship-oriented; you enjoy helping others grow and improving how teams work together. At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between 145,000-187,000 for this position. PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to apply. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.​