Powerfleet

Lead and develop a team of Customer Success Managers to drive product adoption, retention, and growth while collaborating cross-functionally to standardize processes. | Bachelor's degree, 7+ years in customer-facing B2B SaaS roles, 3+ years leadership, proficiency in CRM and customer success platforms. | About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent. About the Role Powerfleet is seeking an experienced Manager, Customer Success – North America to lead a high-performing team responsible for delivering exceptional customer experiences across the United States, Canada, and Mexico. This leader will drive customer adoption, retention, and growth by developing a customer-focused team that helps customers maximize the value of Powerfleet’s telematics and connected mobility solutions. The ideal candidate is an experienced people leader who excels at coaching Customer Success Managers, developing scalable customer engagement strategies, and partnering cross-functionally to improve customer outcomes. This role combines strategic leadership with operational excellence and plays a critical role in customer retention, revenue growth, and long-term customer success. Key Responsibilities Team Leadership & Development Lead, coach, and develop a team of Customer Success Managers supporting customers across North America. Foster a high-performance, customer-first culture focused on accountability, collaboration, and continuous improvement. Conduct regular one-on-one meetings, performance reviews, and career development planning. Establish team goals and key performance indicators aligned with organizational objectives. Support the onboarding, training, and ongoing development of Customer Success team members. Customer Success Strategy Develop and execute customer success strategies that drive product adoption, customer satisfaction, retention, and expansion. Ensure Customer Success Managers maintain proactive engagement with customers throughout the customer lifecycle. Oversee customer health, identify potential risks, and implement strategies to improve customer outcomes. Standardize customer success processes, account planning, and business review practices across the region. Customer Retention & Growth Drive customer retention by proactively addressing customer challenges and reducing churn. Partner with Sales to identify expansion opportunities, including upselling and cross-selling within existing accounts. Support renewal planning and execution to maximize customer retention and recurring revenue. Participate in executive customer meetings and escalations as needed. Cross-Functional Collaboration Partner closely with Sales, Product, Professional Services, Support, Finance, and Operations to deliver a seamless customer experience. Serve as the voice of the customer by sharing insights that influence product improvements and business strategy. Collaborate with regional and global leadership to align customer success initiatives and priorities. Keep leadership informed of critical customer escalations, risks, and opportunities. Operational Excellence Monitor customer success metrics, including customer health, adoption, retention, renewals, satisfaction, and account growth. Analyze customer data and trends to identify opportunities for process improvement. Develop reports and dashboards to communicate team performance and customer health. Ensure consistent use of CRM and customer success platforms across the team. Qualifications Required Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience. 7+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role within a B2B SaaS, telematics, IoT, or enterprise technology environment. 3+ years of experience leading and developing Customer Success or Account Management teams. Proven experience managing customer retention, renewals, product adoption, and account growth. Strong leadership, coaching, and employee development skills. Experience supporting enterprise and strategic customer accounts. Excellent communication, presentation, and executive relationship management skills. Strong analytical skills with experience using customer health metrics and performance data. Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools. Preferred Experience in fleet management, telematics, transportation, logistics, IoT, or connected mobility. Experience managing geographically dispersed or remote teams. Experience supporting customers and employees across the United States, Canada, and Mexico. Bilingual English and Spanish communication skills are a plus. The annual salary range for this full-time position is $100,000-$130,000 USD. Actual compensation within this range will be determined based on the candidate’s experience, skills, and location. Equal Employment Opportunity Statement Powerfleet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. We believe that diverse perspectives drive innovation and success, and we’re proud to be a workplace that reflects the communities we serve.

Lead a team of Customer Success Managers, manage executive-level client relationships, drive customer adoption and retention, and collaborate cross-functionally to maximize customer value and revenue growth. | 3+ years in SaaS or related customer success roles, fluent English and French, strong executive relationship skills, business acumen, and experience with customer success tools. | About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. We serve over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations in every major continent. About the Role This French speaking Enterprise Customer Success Manager position (Europe) plays a pivotal role in ensuring Powerfleet’s customers achieve their desired outcomes with our solutions. You will personally build and maintain business relationships with executives in our largest customers. You will also have line-management responsibilities leading a team of Customer Success Managers. In this role you may also personally manage a small number of large customers. You will act as a strategic advisor, guiding customers on significant projects and technology adoption. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who is experienced in successfully operating at board level. The successful candidate will thrive in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Establishing and maintaining business relationships at board level • Personally owning executive level relationships with key clients • Acting as a trusted strategic adviser to client executives Leading a team of Customer Success managers • Providing leadership and support to a geographically dispersed team • Collaborating with colleagues from other departments internally and also working closely with selected external delivery partners Customer Onboarding & Implementation • Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet’s solutions seamlessly. • Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership. • Establish account development plans with clear objectives, actions and success metrics, aligning Powerfleet’s capabilities with the customer’s business goals. • Ensure execution of key actions as identified in the Account Plan. Relationship Management & Customer Advocacy The following requirements relate to personally owned client accounts and also leading team members to deliver the same for their customers. • Serve as the primary point of contact for assigned accounts, building and maintaining trusted partnerships. • Be the voice of the customer, advocating for their needs and ensuring continuous engagement. • Take responsibility for driving resolution of customer challenges in collaboration with internal stakeholders • Stay informed on technological advancements, industry trends and best practices to provide strategic recommendations. Proactive Engagement & Value Delivery • Monitor and drive product adoption through ongoing education and coaching, ensuring that customers are using Powerfleet’s solution effectively to derive business value. • Monitor customer health metrics, proactively addressing challenges and identifying opportunities for improvement. • Close the loop on customer feedback, ensuring that survey results and insights drive tangible action. • Review customer progress through formal and regular business reviews, demonstrating ROI and uncovering opportunities for further engagement. Collaboration & Cross-Functional Partnership • Work closely with Sales, Product, Support, Marketing, Finance and Operations to ensure a seamless customer experience. • Share customer insights to drive continuous improvement and enhance Powerfleet’s offerings. • Keep Powerfleet leadership informed of critical escalations and risks associated with the customer relationship. Retention & Expansion • Identify growth opportunities within existing accounts, presenting relevant upsell and cross-sell solutions in collaboration with Sales. • Maintain an accurate cross-sell and up-sell pipeline and associated forecast • Proactively manage contract delivery and renewals by understanding customer needs and aligning them with Powerfleet’s evolving capabilities. • Partner with Sales to expand our footprint within customer organizations in alignment with Powerfleet’s strategic objectives. Reporting & Insights • Track and analyze customer engagement, usage trends, and key success metrics. • Provide data-driven insights to inform Powerfleet’s customer engagement strategies. Education • Bachelor’s degree in Business, Communications, or a related field preferred. OR Language skills • Mandatory to have fluent English and French Required Skills & Experience • 3+ years in customer success client management, account management, or a related customer-facing role within a B2B or SaaS environment. • Experience in SaaS, IoT, logistics, or asset management industries. • Familiarity with customer success tools and CRM platforms. • Experienced in building successful in-person relationships at executive level with customers • Strong ability to analyze and interpret customer data to identify opportunities for improvement. • Business acumen: revenue and growth awareness, financial literacy, strategic thinking • Self-driven and motivated to drive outcomes and value for customers, using a methodical and strategic approach. • Excellent relationship-building and communication skills. • Passion for helping customers leverage technology to drive business success. • Ability to work cross-functionally and collaborate with internal teams.