Post University

Manage and grow client relationships in the healthcare education technology sector, ensuring product integration and client satisfaction. | 3+ years of customer service or sales experience, CRM proficiency, and strong communication skills, with a willingness to learn industry-specific solutions. | This a Full Remote job, the offer is available from: Connecticut (USA) Who We Are: Sentinel U creates virtual nursing simulations that are engaging, effective, and convenient for learners to safely learn anywhere. Our growing portfolio of forward-thinking learning and training resources leverage the latest in digital simulation and other relevant technologies. We have a base of nursing school clients and have expanded into the advanced practice and healthcare professional development markets. Our virtual EdTech products integrate into nursing academic and healthcare professional development programs that enhance learning by offering practice experience while building confidence and critical thinking skills. Sentinel U is a division of Post University, exclusively focusing on nursing and healthcare professionals. Sentinel U has delivered over 200,000 virtual clinical learner experiences and counting. For more than 130 years, Post has focused on student success, with thousands of students in online, main campus, undergraduate, and graduate programs. We continuously seek unique talents to lead us in serving our students and each other. Our team boasts diverse backgrounds and expertise, enriching our decision-making with multiple perspectives. Post University currently offers the opportunity to work remotely in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and District of Columbia. Position Summary: The Sentinel U Client Success Manager drives the success, growth, and retention (renewals) of our installed base of clients by strengthening the depth of our programmatic resource integration and relationships across the span of their nursing programs. The position is remote and will help manage the territory of the Eastern United States. The projected start date for the job is May 5, 2025. We are looking for detail-oriented, self-motivated, eager to learn, and enthusiastic team members to help us continue our growth story, while positioning Sentinel U as the healthcare virtual simulation leader. Client Success Managers will work with a group of focused and passionate team members that share the same goals, while leveraging the organization’s knowledge and experience within the higher education, nursing, and healthcare industries. Essential Accountabilities: Increase product integration and use of our solutions at institutions within an assigned territory and team to support the organization’s ability to grow and retain our installed base of clients. Effective gathering, interpretation, and precise management of client data. Other duties as assigned. You will succeed by: • Delivering annual territory retention and growth goals • Meeting individual account and territory KPIs in conjunction with our customer intimacy strategy • Building deep relationships with your assigned base of clients, serving as a trusted advisor who consistently creates confidence in the Sentinel U brand and adopted solutions • Earning the confidence and trust of your internal teammates by your ability to consistently, effectively, and thoughtfully manage a strong client experience • Achieving mastery of our product portfolio and the industries we serve • Possessing a strong ability to distill information and then communicate, teach, and present that information in a way that even non-technical individuals can understand • Working with an assigned team of Client Advisors to map, design, and execute account success plans focused on retention and growth • Providing active and ongoing assessment of client risk, promptly communicating findings to management • Proactively connecting with our users to share implementation and best-practice recommendations to drive more effective product usage throughout their course/curriculum • Owning and executing the complete post-sale client experience, with a focus on constant process improvement and issue resolution • Performing account management duties effectively and efficiently, including visiting, calling, and emailing client and prospect contacts, logging all interactions in designated CRM • Listening to our clients with intent, always looking to facilitate lead handoffs or engage directly in upselling activity when recognizing an opportunity to support needs we are not currently serving • Creating, planning, and implementing initiatives to collect and analyze market and client feedback to help drive process and product improvement • Ensuring accuracy and completeness of client information in CRM and Portal • Participating in organizational projects and initiatives as directed Travel: • Up to 20% travel for account engagement, facilitation of in-person training, attending industry conferences or training, and team meetings • Must possess a valid and unrestricted driver's license Minimum Qualifications & Competencies: • High-integrity individual driven to make positive impacts on the institutions and people we serve • BS/BA degree and/or 3+ years of successful customer services/sales experience, with a consistent track record of retaining and growing an installed base of clients. Previous experience in nursing higher-education, EdTech, SaaS, and/or healthcare is a plus • Insatiable learner, driven to deeply understand our industry and product portfolio, and the ability to apply this knowledge to enhance the value you bring to client and prospect conversations • Adept at planning, account management, and process execution, with a strong aptitude for analyzing information and the flexibility to adjust strategy and approach as needed • Ability to thrive in a fast-paced, team environment, while meeting deadlines and achieving revenue goals • Excellent verbal and written communication and presentation skills across all phases of client and prospect interactions • Customer Relationship Management (CRM) software experience (Salesforce/HubSpot) • Currently reside or willing to live in an assigned territory Sentinel U at Post University is an equal-opportunity employer. This offer from "Post University" has been enriched by Jobgether.com and got a 72% flex score.

Develop and maintain healthcare partnerships through outreach, events, and relationship management to support educational goals. | Requires 3-5 years of B2B sales/business development experience, strong relationship skills, and ability to travel within the territory. | This a Full Remote job, the offer is available from: Connecticut (USA) ELIGIBLE CANDIDATES MUST LIVE IN THE CONNECTICUT OR BOSTON, MA AREA JOB SUMMARY: Post University seeks a highly skilled Strategic Partnerships Manager (SPM) to join our rapidly growing team. This business development position will support our healthcare partners' educational goals through outreach, promotion, and on-site activities. Your exceptional relationship-building, people skills, and ability to uncover strategic opportunities for partner and organizational success will be utilized as you represent the organization at various engagements, including educational fairs, orientations, presentations, regional and national conferences, and other meetings/events. We seek self-motivated, self-disciplined, and enthusiastic team members to position Post University as the desired destination for working nurses and healthcare professionals to continue their education. To perform this job successfully, you must possess a sales mentality, an altruistic personality, and the ability to uncover, recognize, and seize strategic opportunities. Reporting to the Regional Director of Strategic Partnerships, the SPM will work with a team of focused, passionate individuals who share the same goals while leveraging their knowledge and experience within the higher education industry. TERRITORY: Remote, CT or Boston, MA The position REQUIRES residence within the designated territory. The schedule is Monday through Friday with weekends as required. RESPONSIBILITIES: • Develop and attend events at partner and other healthcare facilities to market programs, generate inquiries and referrals, and deepen/expand relationships that lead to enrollments. • Procure new partnerships, nurture existing relationships, and maintain a consistent pipeline of prospective partnership opportunities. • Meet with current and prospective partners to understand their goals and develop student-facing activities to support those goals. • Meet and exceed monthly events and lead goals within the assigned partnership base. • Maintain and document activity in CRM, and adhere to all internal requirements for documentation, processes, and regulatory requirements. • Completes other duties as assigned. MINIMUM QUALIFICATIONS & COMPETENCIES: To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. • You must reside in a major metropolitan area within the assigned territory. • BA/BS in a directly relevant discipline - a master's degree is a plus. • 3-5 years of successful B2B sales/business development experience. • 2+ years providing educational services and benefits are a plus. • Have/can establish strong relationships within healthcare and other key industries. • Ability to quickly build rapport, inspire trust; and engage diverse populations in individual and group environments. • Experience presenting to/interacting with audiences at all levels, including executive. • Relationship development via cold-calling, face-to-face interactions, phone outreach, professional/social networking, and written communication. • Motivated, ambitious, energetic, service mindset, strategic thinker. • Possess excellent verbal and written communication skills. • Flexible and adaptable, a team player, enjoys collaboration and sharing successes, and possesses great integrity. • High level of proficiency - Microsoft Office (Word, PowerPoint, Excel, Microsoft BI) • Must be able to travel within the territory (up to 70%) and to conferences as needed (10%) This offer from "Post University" has been enriched by Jobgether.com and got a 72% flex score.