Porch Group

Lead profitable growth through product, pricing, and underwriting initiatives and develop product managers and consultants. | Bachelor's degree with 10+ years insurance experience including 5+ years in homeowners insurance and 5+ years people management. | Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Insurance Sr. Product Manager Location: United States Workplace Type: Remote Job Summary The future is bright for Porch Group, and we’d love for you to be a part of it as our Insurance Sr. Product Manager. In this highly visible, player/coach role, you will lead profitable growth as we implement new products, pricing, and underwriting in our largest market of Texas. You will bring deep homeowners insurance expertise, strong analytical capabilities, and a collaborative approach to building a best‑in‑class insurance product organization. This role also includes management of one direct report, while partnering closely with senior leadership and cross‑functional teams to drive product strategy and execution. What You Will Do As A Insurance Sr. Product Manager Product Implementation Customize actions for the Texas market to ensure successful implementation of new product, pricing, and underwriting initiatives for profitable growth. Identify detailed market dynamics and develop targeted actions with partners to drive measurable business outcomes. Develop product managers and consultants to deeply understand and win in their assigned markets. Profitable Growth Management – Financial Oversight Maintain loss‑ratio discipline and risk tolerance while achieving growth in the assigned market. Ensure forecasts and business goals reflect current and anticipated market conditions. Risk Management Develop risk‑management tools and strategies to support growth in the Independent Agency channel. Manage catastrophe and concentration risk effectively, including pricing components that adjust as new business impacts geographic distribution. Competitive Intelligence Analyze competitor strategies and market dynamics; communicate insights to influence cross‑functional initiatives. Expand competitive‑intelligence tools and capabilities as needed. Performance Monitoring Regularly report on product performance and make data‑driven recommendations. Define and refine KPIs and performance metrics. Customer Focus Ensure products meet customer needs and expectations. Integrate customer feedback into ongoing development and enhancement. Cross‑Functional Collaboration Partner with underwriting, marketing, sales, IT, and operations to ensure coordinated product initiatives. Develop holistic solutions aligned with enterprise strategy and senior leadership direction. Regulatory Compliance Ensure all products comply with applicable regulatory requirements and standards. Process Design Identify and build cross‑functional processes that enhance team effectiveness, efficiency, and collaboration. What You Will Bring As A Insurance Sr. Product Manager Bachelor’s degree in Business, Marketing, Finance, Actuarial Science, or related field required; MBA or advanced degree preferred. 10+ years of product management, actuarial, finance, or related insurance experience, including at least 5 years in homeowners insurance. 5+ years of management experience, including direct people leadership. Experience partnering with Senior Leadership on strategic initiatives. Experience across Preferred, Standard, and Non‑Standard customer segments. Strong track record of successful product launches and strategic execution. Deep understanding of personal lines insurance and reinsurance, including market trends, regulations, and competitive landscape. Strong leadership skills with proven ability to guide and inspire cross‑functional teams. Excellent analytical skills and comfort using data to inform strategy. Outstanding verbal and written communication skills. Creative thinker with a passion for innovation and continuous improvement. Strong financial acumen, regulatory understanding, and customer‑focused mindset. The application window for this position is anticipated to close in 2 weeks (10 business days) from 2/17/2026. Please know this may change based on business and interviewing needs. At this time, Porch Group does not consider applicants from the following states or jurisdictions for Remote positions: Alaska, Delaware, Hawaii, Mississippi, Nebraska, Montana, New Hampshire, West Virginia, or the District of Columbia. What You Will Get As A Porch Group Team Member Pay Range*: $157,500 – $200,000 annually *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals. You will also be eligible to receive an annual bonus based on individual and company performance, subject to program guidelines and approvals Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. Both traditional and Roth 401(k) plans are available with a discretionary employer match. Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs. #LI-NH1 #LI-Remote What’s next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website. We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning: ⭐ No Jerks / No Egos ⭐ Be Ambitious ⭐ Solve Each Problem ⭐ Care Deeply ⭐ Together We Win At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success! In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India. Our Story Our Companies Investor Relations / News

Lead multiple engineering teams to deliver mission-critical financial platforms, modernize legacy systems, and foster a high-performance engineering culture. | Over 10 years of software engineering experience, management of distributed and offshore teams, strong technical foundation in financial systems, and experience with relevant technologies like .NET, Azure, and AI systems. | Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Sr. Software Engineering Manager Location: United States Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as our Sr. Software Engineering Manager. Rynoh — a business unit of Porch — is a rapidly growing cloud‑based FinTech software company dedicated to innovation, security, and excellence in the financial risk management ecosystem. This role plays a critical part in delivering mission‑critical software that powers our financial integrity and transactional systems across the business. Reporting to the Head of Engineering, this leader blends hands‑on technical execution with people leadership, ensuring predictable, high‑quality delivery across multiple engineering initiatives. You will shape engineering culture, drive architectural evolution, and directly influence the transformation of legacy systems to modern, scalable platforms. What You Will Do As A Sr. Software Engineering Manager Provide hands‑on leadership for multiple software development teams delivering mission‑critical platforms and services. Lead all people‑management responsibilities including hiring, coaching, performance management, and employee development. Demonstrate strong technical competency with software architecture, distributed systems, microservices, diverse tech stacks, and emerging agentic AI technologies. Actively participate in design reviews, architectural discussions, and hands‑on delivery to ensure high‑quality outcomes. Lead Agile teams in a SAFe Agile framework, including PI planning and execution. Manage shifting priorities while ensuring predictable, on‑time delivery. Partner with the Head of Engineering to execute organizational and technical priorities. Manage both onshore and offshore teams to ensure alignment, communication, and delivery consistency. Collaborate with Product, QA, Security, Compliance, and IT Operations. Identify risks, remove blockers, and mitigate execution issues. Foster a healthy, accountable team culture focused on ownership and continuous improvement. Lead modernization of legacy systems to modern, reliable, scalable architectures. What You Will Bring As A Sr. Software Engineering Manager 10+ years of progressive software engineering experience with increasing responsibility. Hands‑on engineering management experience in FinTech or financial services. Strong understanding of financial systems integrations and regulated data environments. Experience with SAFe Agile and large‑scale Agile delivery. Experience managing distributed and offshore teams. Strong technical foundation and judgment. Ability to operate effectively in fast‑changing environments. Excellent communication and collaboration skills. Bachelor’s degree in Computer Science, Engineering, or equivalent experience (Master’s preferred). Authorization to work in the United States. Experience with large‑scale, high‑volume transactional systems. Familiarity with financial data handling and API security protocols. Hands‑on experience with .NET, Blazor, Azure, MCP servers, Azure AI services, and SRE practices. Experience designing or leading agentic‑AI systems and orchestration patterns. The application window for this position is anticipated to close in 2 weeks (10 business days) from 2/13/2026. Please know this may change based on business and interviewing needs. At this time, Porch Group does not consider applicants from the following states or jurisdictions for Remote positions: Alaska, Delaware, Hawaii, Mississippi, Nebraska, Montana, New Hampshire, West Virginia, or the District of Columbia. What You Will Get As A Porch Group Team Member Pay Range: $153,800 – $215,300 annually Actual pay reflects factors such as experience, skillset, job‑related knowledge, competitiveness with market, internal equity, and geographic location. Additionally, you will be eligible to receive long‑term incentive awards, subject to program guidelines and approvals. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. Both traditional and Roth 401(k) plans are available with a discretionary employer match. Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs. #LI-NH1 #LI-Remote What’s next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website. We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning: ⭐ No Jerks / No Egos ⭐ Be Ambitious ⭐ Solve Each Problem ⭐ Care Deeply ⭐ Together We Win At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success! In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India. Our Story Our Companies Investor Relations / News

Oversee and coordinate insurance system initiatives from planning through deployment, ensuring technical and business objectives are met. | Extensive experience in technical program management within insurance, deep understanding of home insurance workflows, and strong leadership and communication skills. | Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Senior Technical Program Manager - Insurance Systems Location: United States Workplace Type: Remote Job Summary Porch is seeking a Technical Program Manager with strong technical and insurance expertise, combined with strategic leadership abilities, to oversee key Insurance initiatives from planning through deployment. The successful candidate will ensure timely and within-budget delivery of programs that involve software products, engineering teams, and business stakeholders. This critical role requires adept management of ambiguity, development of actionable plans, stakeholder alignment, evaluation of technical solutions, and effective communication with senior leadership. The ideal candidate will bring deep home insurance domain knowledge, exceptional communication and leadership skills, and a proven ability to manage cross-functional technical programs from planning through execution. What You Will Do As A Senior Technical Program Manager Strategic program planning including timelines, and success metrics for technical insurance initiatives. Develop program roadmaps and align initiatives with business strategy. Facilitate communication between engineering, product, design, and other teams. Ensure alignment of objectives, deliverables, technical dependencies, . and timely delivery. Possess deep understanding of relevant technologies. Guide teams in technical decision-making, architecture, and problem-solving. Anticipate potential obstacles, develop risk management plans, and implement corrective actions to keep programs on track. Serve as the primary point of contact for program status, updates, and escalations. Facilitate regular check-ins and reporting to senior leadership and cross-functional partners. Manage and communicate changes in project scope, priorities, and requirements. Ensure teams adapt effectively to evolving business needs. Ensure transparency and accountability across all workstreams. Partner with engineering leads to scope technical work, define dependencies, and manage resource allocation. Ensure deliverables meet business, technical, and compliance standards. Oversee testing, validation, and documentation processes. Understand system architecture and data flows to anticipate integration challenges and guide resolution. Apply knowledge of home insurance workflows, regulatory requirements, and policy administration systems to guide program decisions. Collaborate with underwriting, claims, and support teams to ensure technical solutions meet business needs. Evaluate and refine development processes, tools, and workflows to enhance efficiency, quality, and team satisfaction. Monitor KPIs and program metrics. Prepare status reports, dashboards, and post-mortem analyses to drive continuous improvement. Implement best practices for documentation, communication, and change management. What You Will Bring As A Senior Technical Program Manager 10+ years of experience in technical program management, with at least four years in insurance. Strong understanding of home insurance systems, workflows, and regulatory considerations. Proven ability to lead cross-functional teams and manage complex programs. Excellent written and verbal communication skills; able to synthesize technical and business information for diverse audiences. Highly organized with strong planning and prioritization skills. Experience with Agile methodologies and tools (e.g., JIRA, Confluence). Preferred Skills Experience managing programs that involve policy administration platforms. Experience with policy system migrations, data migration, system integrations, configuration, and testing in insurance systems. Ability to manage vendor relationships and external dependencies. Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). PMP, CSM, or equivalent certification. What You Will Get As A Porch Group Team Member Pay Range*: $140,000 - $180,000 *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. Both traditional and Roth 401(k) plans are available with a discretionary employer match. Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs. #LI-NH1 #LI-REMOTE What’s next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website. We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning: ⭐ No Jerks / No Egos ⭐ Be Ambitious ⭐ Solve Each Problem ⭐ Care Deeply ⭐ Together We Win At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success! In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India. Our Story Our Companies Investor Relations / News

Handle inbound and outbound customer calls regarding insurance policies, payments, and billing while maintaining compliance and documentation. | Must have an active Property & Casualty insurance license, 2+ years call center customer service experience, insurance knowledge, and strong communication skills. | Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Licensed Customer Service Representative Location: United States Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as our Licensed Customer Service Representative, HOA. Homeowners of America - is a nationwide insurance broker that’s laser-focused on customer satisfaction. We were founded as a subsidiary of Porch Group and our mission is to make it fast and easy to find the best insurance for your needs and budget. Think of us as an insurance concierge, where we do the comparison shopping for you. You can shop online anytime or call us to get quotes from high-quality carriers like Progressive, Safeco, Nationwide, Travelers, and more. We offer home, auto, flood, and umbrella coverage, along with a variety of money-saving bundling options. What You Will Do As A Licensed Customer Service Representative, HOA • Answer incoming calls and respond to customer questions regarding policies and billing and/or forward call to appropriate personnel as needed • Understand and comply with the assigned level of authority taking payments and mortgage verifications • Research customer inquiries and respond to appropriate parties in a timely manner • Process calls in a manner that ensures service levels are met or exceeded • Process requests within authority level and properly document files • Interface with team members, management, and customers in reference to customer service issues • Recognize when to refer callers to underwriters and ability to do so in a timely manner • Manage large volume of inbound and outbound calls • Provide accurate, valid and complete information by using the right methods/tools • Follow communication procedures, guidelines and policies What You Will Bring As A Customer Service Representative, HOA • One or more active license in Property & Casualty • 2+ years of customer service in a call center environment • Ability to work independently and effectively in a fast paced, high volume call center. • Strong attention to detail and good decision-making skills. • Proven business and analytical problem-solving skills. • Product knowledge of Property and Casualty Insurance • Gather and analyze information skillfully • Ability to learn and properly process information with Company specific software • Ability to follow policies and procedures • Ability to maintain confidentiality • Demonstrated ability to effectively manage difficult or emotional customer situations • High school diploma or general education degree (GED) • 2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience • Insurance experience, preferably with an insurance agency or direct carrier • Experience with homeowners' insurance preferred • Bilingual in Spanish preferred • Regular, predictable attendance • Ability to adapt to change • A positive attitude and takes pride from doing great work • Self-motivated with a desire to succeed The application window for this position is anticipated to close in 2 weeks (10 business days) from 8/28/2025. Please know this may change based on business and interviewing needs At this time, Homeowners of America does not consider applicants from the following states or jurisdictions for Remote positions: Alabama, Alaska, Arkansas, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, North Dakota, Utah, Vermont, Virginia, West Virginia, or Wyoming. What You Will Get As A Porch Group Team Member Pay Range*: $20.19 - $26.92 Hourly *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. • Our health care benefits include medical, dental and vision programs with a healthcare savings account (HSA) and healthcare flexible spending account (FSA) options. • Our life and disability benefits include company-provided and voluntary life and AD&D insurance and short- and long-term disability insurance. • Our financial wellness programs include a 401(k)-retirement savings plan and dependent care flexible spending account (DC FSA) and transportation savings account options. preparation, and fitness and other discounts programs. • Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs. #LI-ED1 #LI-Remote What’s next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website. We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning: ⭐ No Jerks / No Egos ⭐ Be Ambitious ⭐ Solve Each Problem ⭐ Care Deeply ⭐ Together We Win At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success! In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India. Our Story Our Companies Investor Relations / News