Poolside

Provide first-line technical support, troubleshoot and resolve complex software and infrastructure issues, and create documentation to scale support. | Strong problem-solving skills, experience with Linux, networking, AWS or equivalent, support ticketing systems, and excellent communication skills. | ABOUT POOLSIDE In this decade, the world will create Artificial General Intelligence. There will only be a small number of companies who will achieve this. Their ability to stack advantages and pull ahead will define the winners. These companies will move faster than anyone else. They will attract the world's most capable talent. They will be on the forefront of applied research, engineering, infrastructure and deployment at scale. They will continue to scale their training to larger & more capable models. They will be given the right to raise large amounts of capital along their journey to enable this. They will create powerful economic engines. They will obsess over the success of their users and customers. Poolside exists to be this company: to build a world where AI will be the engine behind economically valuable work and scientific progress. We believe the fastest way to reach AGI lies in accelerating software development itself, by reshaping the developer experience with agentic systems, coding assistants, and the frontier models that power them. We deploy these systems directly into the development environments of security-conscious enterprises. ABOUT OUR TEAM We were founded in the US and have our home there, but our team is distributed across Europe and North America. We get our fix of in-person collaboration (and croissants) in Paris each month for 3 days, always Monday-Wednesday, with an open invitation to stay the whole week. We also do longer off-sites once a year. Our team is a multidisciplinary blend of research, engineering, and business experts. What unites us is our deep care for what we build together. We’re in a race that requires hard work, intellectual curiosity, and obsession; to balance this intensity, we’ve assembled a team of low ego and kind-hearted individuals who have built the special culture Poolside has. By building collaboratively and with intention, we create a compounding effect that moves the entire company forward towards our mission: reaching AGI through intelligence systems built for software development. About the role You will be the first point of contact for customers experiencing technical issues with our product. You will troubleshoot, diagnose, and resolve technical problems. The problems will range from issues in our SaaS offering to air-gapped on-prem deployments, where you’ll need to rely on the customer to be your eyes and ears. This role requires strong problem-solving skills, technical expertise, and the ability to reach conclusions with minimum information. Your mission You’ll be obsessed with the quality of service poolside provides and how customers are always up and running. Responsibilities You’ll be customer-obsessed and bridge customers and engineers to identify and solve any issue blocking the customer. At the same time, you’ll need to be focused on creating the documentation, runbooks, and tools to help our support team scale efficiently. Finally, you’ll be pivotal in promoting timely and professional technical support via support tickets and the occasional call. Skills & Experience • Lead the troubleshooting and resolution of complex software and infrastructure issues, including API integrations, system configurations, and performance problems. • Excellent written and verbal communication skills to engage with customers and to create and maintain comprehensive documentation for troubleshooting. • Escalate complex issues to engineering teams and work closely with developers to resolve customer concerns. • Maintain detailed records of support interactions in our ticketing system. • Strong knowledge of AWS (or equivalent), Kubernetes, Linux, and Networking. • Knowledge of monitoring and alerting tools (Grafana, Prometheus, Datadog). • Ability to work independently, prioritize tasks, and manage time effectively. • Experience with support ticketing systems (e.g., Zendesk, Freshdesk, Jira) and remote troubleshooting tools. • Previous experience in on-prem installations is a plus. Process • Intro call with John, our Support Engineering lead • Technical Interview(s) with a panel composed by John and other Engineers • Team fit call with the People Team • Final Interview Benefits • Fully remote work & flexible hours; • 37 days/year of vacation & holidays; • Health insurance allowance for you and dependents; • Company-provided equipment; • Wellbeing, always-be-learning and home office allowances; • Frequent team get togethers in Paris; • Great diverse & inclusive people-first culture.

Build and maintain a scalable code execution platform supporting reinforcement learning from code execution feedback, involving container runtimes, static code analysis, and distributed data systems. | Strong programming skills in Go, C, C++, or Python; experience with distributed systems, data pipelines, message queues, cloud platforms, testing, container runtimes, and DevOps tools. | ABOUT POOLSIDE In this decade, the world will create artificial intelligence that reaches human level intelligence (and beyond) by combining learning and search. There will only be a small number of companies who will achieve this. Their ability to stack advantages and pull ahead will determine who survives and wins. These companies will move faster than anyone else. They will attract the world's most capable talent. They will be on the forefront of applied research and engineering at scale. They will create powerful economic engines. They will continue to scale their training to larger & more capable models. They will be given the right to raise large amounts of capital along their journey to enable this. poolside exists to be one of these companies - to build a world where AI will drive the majority of economically valuable work and scientific progress. We believe that software development will be the first major capability in neural networks that reaches human-level intelligence because it's the domain where we can combine Search and Learning approaches the best. At poolside we believe our applied research needs to culminate in products that are put in the hands of people. Today we focus on building for a developer-led increasingly AI-assisted world. We believe that current capabilities of AI lead to incredible tooling that can assist developers in their day to day work. We also believe that as we increase the capabilities of our models, we increasingly empower anyone in the world to be able to build software. We envision a future where not 100 million people can build software but 2 billion people can. View GDPR Policy ABOUT OUR TEAM We are a remote-first team that sits across Europe and North America and comes together once a month in-person for 3 days and for longer offsites twice a year. Our R&D and production teams are a combination of more research and more engineering-oriented profiles, however, everyone deeply cares about the quality of the systems we build and has a strong underlying knowledge of software development. We believe that good engineering leads to faster development iterations, which allows us to compound our efforts. ABOUT THE ROLE Reinforcement Learning from Code Execution Feedback (RLCEF) is our method for enhancing our large language model by completing billions of tasks in tens of thousands of real world software projects (soon millions). You will be working on poolside's code execution platform that powers RLCEF. YOUR MISSION Build a scalable platform that can support poolside's fine tuning efforts by code execution and static analysis. RESPONSIBILITIES On this team you will build our code execution platform which involves working with container runtimes, static code analyzers, parsers and distributed data systems. SKILLS & EXPERIENCE • Strong programming skills in either Go, C, C++ or Python (we are open to polyglot engineers from other languages) • Comfortable with distributed systems • Data pipelines, distributed processing, fault tolerance, performance optimization. • Message queues, event-driven architectures, e.g. Kafka, Google pub/sub. • Clouds: managed services, storage. GCP, AWS, Azure. • Experience with testing code • Unit testing • Integration testing • Test performance optimization • Plus: Experience in container runtimes and Linux system programming • Plus: Experience with build tools and CI/CD pipelines • Other relevant tools/experience: • DevOps: Git, Docker, k8s, Terraform, baremetal. • Monitoring and alerting (Grafana, Prometheus, Datadog). PROCESS • Intro call with one of our Founding Engineers • Technical Interview(s) with one of our Founding Engineers • Team fit call with the People team • Final interview with Eiso, our CTO & Co-Founder BENEFITS • Fully remote work & flexible hours • 37 days/year of vacation & holidays • Health insurance allowance for you and dependents • Company-provided equipment • Wellbeing, always-be-learning and home office allowances • Frequent team get togethers • Great diverse & inclusive people-first culture