Polymarket

Develop and maintain full-stack web applications with a focus on frontend and backend integration, using cloud platforms and modern web technologies. | Extensive experience in TypeScript, React, Angular, Node.js, cloud platforms like GCP and AWS, and API integrations, with strong full-stack development background. | About Polymarket Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We’re growing fast: both in volume ($21B traded in 2025) and in adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media, powered by fast, reliable, and deeply technical market infrastructure. About the role Polymarket is looking for a backend engineer to help build and scale the core exchange infrastructure that powers our markets. This role is focused on high-performance, low-latency backend systems that must be correct, fast, and resilient under real-world trading load. You’ll be a core individual contributor working with other senior engineers to design, implement, and optimize the systems that sit at the heart of Polymarket’s exchange. This is a high-ownership role with minimal bureaucracy and a strong bias toward execution. What you’ll do We’re looking for an experienced backend engineer who enjoys working close to the metal and solving hard distributed systems problems. Build the exchange backend: Design and implement scalable, low-latency backend services that power Polymarket’s exchange, using C/C++ or other performance-oriented systems languages (Go, Rust, Java). Optimize for performance & scale: Profile, tune, and debug systems with a focus on latency, throughput, memory usage, and correctness in production. Design distributed systems: Build and operate robust APIs, data pipelines, and event-driven systems using messaging and streaming platforms (Kafka, Pulsar, RabbitMQ). Own reliability & operations: Reinforce security, availability, performance, and scalability across backend systems, and participate in diagnosing and resolving production issues. Collaborate cross-functionally: Work closely with engineers across product, infra, and data to ensure tight integration between the exchange and the broader platform. Contribute to code quality: Participate in code reviews, design discussions, and architectural decisions to maintain a high bar for engineering excellence. What we’re looking for 4–7+ years of professional backend development experience, with strong proficiency in C/C++ (preferred) or another systems language (Go, Rust, Java). Solid understanding of algorithms, data structures, concurrency, memory management, and experience building low-latency, high-throughput systems. Comfortable working on complex systems end-to-end, debugging production issues on Linux, and taking responsibility for correctness and performance. (Plus) Experience in trading systems, HFT, gaming, telecom, or other latency-sensitive domains (Plus) Production experience with Kafka, Pulsar, or similar streaming platforms at scale (Plus) Familiarity with gRPC, Protobuf, ZeroMQ, or similar technologies (Plus) Experience deploying systems in cloud environments (AWS/GCP) and using containers Benefits Competitive salary & equity Unlimited PTO, Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories.

Leading global quality and regulatory compliance initiatives, managing teams, and ensuring FDA/EMA standards. | Over 25 years of leadership in quality assurance, regulatory affairs, and pharmacovigilance, with extensive experience in pharma, biotech, and medical devices. | IN-OFFICE ROLE (Onsite Required) Customer Success Rep - Coaching & Quality Assurance About Polymarket Polymarket is a high-volume markets platform built around clear information, real-time decision-making, and a great customer experience. Our ambition is to be a trusted destination where customers can engage confidently-supported by best-in-class operational rigor, clear communication, and strong compliance practices. About the Role We're looking for an in-office, client-facing Customer Success Rep with Coaching & Quality Assurance ownership and deep financial services support/operations experience. You'll be a trusted voice for customers while also elevating team performance through structured coaching, QA monitoring, KPI ownership, and training enablement. This role goes beyond answering tickets. You'll help design and scale support operations: improving triage and escalation, partnering cross-functionally (Payments, Risk, Compliance, Product/Engineering), ensuring communications are clear and regulator-ready, and building a quality program that measurably improves outcomes like CSAT and resolution quality. What You'll Do Coaching & Quality Assurance Leadership • Own day-to-day support quality across tickets and chat: review interactions for accuracy, tone, completeness, and policy alignment. • Run a consistent coaching cadence (targeted feedback, improvement plans, follow-through) that keeps reps aligned to standards. • Build and maintain QA scorecards/rubrics, calibration practices, and quality standards that are auditable and consistent. • Establish and report on KPIs (e.g., CSAT, QA score, recontact rate, resolution quality, first response time, escalation quality) and translate trends into action. • Design and deliver training modules (onboarding, refreshers, scenario-based drills, policy-safe comms) to raise rep knowledge and performance. • Identify recurring issues and knowledge gaps, then drive improvements through macros, playbooks, and process updates-focused on measurable lifts in CSAT and quality. Core Customer Support & Operations • Resolve customer tickets through approved support channels (e.g., email, in-app chat), maintaining high-quality, compliant, and consistent communication. • Triage, prioritize, and manage a high-volume queue-distinguishing urgent, high-risk, and time-sensitive issues from standard inquiries. • Serve as a primary escalation point for complex cases and coordinate handoffs across internal stakeholders (Payments Ops, Risk/Compliance, Product/Engineering). • Support and troubleshoot KYC/CIP workflows, including identity verification issues, document collection, exception handling, and escalation to Compliance/Risk when appropriate. • Handle and investigate payments-related inquiries end-to-end, including: • ACH, debit cards, Apple Pay, and wires (required experience) • Deposit/withdrawal statuses, returns/reversals, limits, bank rejections, and transaction troubleshooting • Support account access and security flows, including login issues, 2FA support, secure verification steps, and account recovery. • Provide customer education and set expectations around the trade lifecycle, including trading cycles, settlement timing, and clearing dependencies that may impact balances, holds, or withdrawals. • Partner with internal teams to resolve issues related to trade status, settlement breaks, clearing constraints, or post-trade restrictions (as applicable to our workflows). • Draft and improve customer-facing notifications, FAQs, macros, and help-center content that reduce repeat contacts and improve clarity-especially around payments, verification, and settlement timelines. • Identify recurring pain points and drive process improvements: tooling, QA checklists, escalation playbooks, tagging/reporting, and operational controls. • Maintain high operational standards for documentation, internal notes, and handoffs-ensuring cases are auditable, consistent, and easy to pick up. What We're Looking For (Must-Haves) • 4+ years in a financial services environment (banking, brokerage, payments, fintech, exchanges, or similar) in a support and/or operations role. • Prior experience leading coaching and/or QA in a support environment (formal people management or clear ownership of performance outcomes strongly preferred). • Strong client-facing judgment and communication skills-clear, calm, and precise, especially under pressure. • Demonstrated ability to triage, prioritize, and execute in fast-moving environments while maintaining accuracy and professionalism. • Hands-on familiarity with KYC/CIP concepts and working alongside Risk/Compliance teams in a regulated setting. • Proven experience supporting payment rails: ACH, debit cards, Apple Pay, and wires (required). • Working knowledge of markets and trading lifecycle fundamentals, including execution → confirmation → settlement/clearing, and how timing differences can affect availability of funds. • High EQ: able to de-escalate tense interactions, set expectations clearly, and communicate policies with empathy and firmness. • Track record of process improvement: you don't just solve tickets-you reduce future tickets and improve the system. Nice-to-Haves • Experience with identity and authentication tooling such as Auth0 (strong plus) and/or modern 2FA/account security tooling. • Familiarity with regulator-ready communications practices (approved templates/macros, QA review, audit-friendly case notes). • Experience partnering with Product/Engineering on incident response, bug triage, and operational readiness. • Exposure to risk controls, fraud workflows, and operational break resolution in payments or trading environments. Benefits • Competitive salary & equity • Unlimited PTO, Health, Vision, & Dental coverage • 401(k) match • Hardware setup (MacBook Pro + accessories) • In-office lunch provided 5 days per week • Complimentary snacks and drinks in office

Leading enterprise transformation programs, managing complex portfolios, and serving as a trusted advisor to C-suite executives. | Extensive experience in enterprise transformation, stakeholder management, and change strategies, with a strong consulting background. | About Polymarket Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the role Polymarket is looking for a Senior Technical Program Manager to bring structure and execution rigor to a fast-moving engineering organization. You'll coordinate across our engineering teams, making sure cross-functional initiatives ship on time while building the systems and processes we need to scale. This is a foundational hire. We've grown quickly and don't have formal PM processes yet. You're not coming in to run a playbook. You're coming in to write one. What you’ll do Delivery & Execution: Drive end-to-end delivery of technical initiatives across backend services, infrastructure, and consumer-facing features. Own timelines, dependencies, and stakeholder alignment for our highest-priority projects. Cross-Team Coordination: Be the central point of coordination across engineering, product, and leadership. Find blockers before they become problems. Keep teams aligned on priorities and sequencing. Process & Systems Building: Design and implement the frameworks, rituals, and tooling that give us visibility into what's shipping and what's stuck, without adding bureaucracy for its own sake. Technical Translation: Bridge product vision and engineering execution. You'll need to understand our architecture well enough to scope work and manage dependencies across teams. Documentation & Knowledge Management: Set standards for technical documentation and decision records that actually get used. Make it possible to work async and preserve what we learn. Stakeholder Communication: Own communication with leadership and cross-functional partners. Clear, actionable updates on status, risks, and tradeoffs. Team Development: As we grow, help build out the program management function. This may include hiring and mentoring additional TPMs. What we’re looking for 4+ years in technical program or project management, with time at early-stage startups scaling engineering teams (think 10 → 50+ engineers) Consumer fintech or trading platform experience. You've shipped products where real money, real-time systems, and user trust are on the line Track record of building PM processes from scratch, not just operating within existing frameworks. Technical depth. You can read a spec, understand architecture tradeoffs, and hold your own with engineers. Prior engineering experience is a big plus Strong organizational and communication skills. You bring structure to chaos and write updates people actually read Familiarity with Linear, Notion, or similar tools. Opinions about what good project management looks like are welcome (Plus) Experience at prediction markets, sports betting platforms, or trading exchanges (Plus) Crypto/DeFi familiarity, including understanding of blockchain mechanics and on-chain systems (Plus) Smart contract exposure and ability to scope work involving contract development or audits (Plus) Background in market microstructure, liquidity systems, or order matching Benefits Competitive salary & meaningful equity Unlimited PTO, Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories.

Develop and maintain API systems for a regulated exchange, oversee onboarding and integrations, and ensure compliance and scalability. | Requires 3-10 years of software development experience with strong FIX/REST/SDK skills, cloud infrastructure knowledge, and experience in regulated financial environments. | About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$8B traded last year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the Role Polymarket is looking for an experienced API engineer to develop and deploy endpoints for our ISV customers. You'll build the critical systems that facilitate access to our CFTC-regulated exchange, working directly on REST and FIX API systems. This is a high-impact role where you'll work directly with engineering teams, build systems that handle liquidity at scale, and help establish the technical foundation for our growing US Exchange business. What You’ll Do Maintain API access to our US Exchange. Create systems that help ISV participants and institutional customers set market prices on the US Exchange. Oversee Onboarding of Market Makers. Partner closely with our growing Forward Deployed Engineering team to help market makers access the API. Manage FIX / REST / SDK Integrations. Architect and test systems for handling various institutional customers and access needs. Design for scale and compliance. Build systems that handle thousands of daily transactions while maintaining audit trails and meeting CFTC regulatory requirements. Collaborate with internal teams. Partner closely with operations, compliance, and product to understand workflows, gather feedback, and iterate quickly on tooling. Lead technical decisions. Participate in architecture discussions, code reviews, and help establish best practices for the team. What We’re Looking For 3-10 years of professional software development experience Strong FIX / REST / SDK experience with direct previous projects Solid experience with AWS, Cloudfare, Kubernetes, Kafka Experience building data-heavy applications or tools Strong collaboration and communication skills—you work well with non-technical stakeholders Bias for action—all-in work mindset eager to work immediately on solving problems Builder's mindset—you take pride in creating tools that solve real operational problems (Plus) Background in fintech, payments, reconciliation systems, or regulated environments (Plus) Understanding of regulated exchange backend and audit requirements (Plus) Bachelor's degree in Computer Science or equivalent

The Developer Relations Manager will connect the ecosystem of traders, builders, and partners with the core product team, driving growth through relationships and technical excellence. Responsibilities include community leadership, technical partnership strategy, and ecosystem development. | Candidates should have 3-5+ years of experience in developer relations or business development within crypto or emerging tech. A deep understanding of blockchain mechanics and hands-on technical skills in Python or TypeScript are essential. | Developer Relations Manager About Polymarket Polymarket is the world’s largest prediction market. Polymarket enables users to trade on the outcomes of various real-world events, including politics, finance, and entertainment. By leveraging blockchain technology, the platform offers a decentralized and transparent marketplace for predictions, allowing individuals to monetize their insights and forecasts. Role & Responsibilities Polymarket is looking for a Developer Relations Manager who thrives at the intersection of technology, community, and business development. You'll be the bridge connecting our vibrant ecosystem of traders, builders, and partners with our core product team — driving growth through authentic relationships and technical excellence. What You'll Own Community Leadership: Cultivate and champion our global network of developers, traders, and market creators. Turn community feedback into actionable product insights and ensure our builders feel supported and heard. Technical Partnership Strategy: Guide external teams through integrations with Polymarket's APIs. You'll be the technical point person ensuring partners ship successful integrations while identifying opportunities to improve our developer experience. Strategic Alliance Building: Source and nurture partnerships with crypto protocols, research institutions, media partners, and complementary platforms that expand Polymarket's reach and utility. Ecosystem Development: Build deeper relationships with market creators, liquidity providers, and institutional participants who drive trading volume and market quality. Grants Program Leadership: Run our ecosystem grants program end-to-end — from sourcing promising applications to shepherding funded projects through successful launches. Internal Advocacy: Serve as the voice of our external community within Polymarket, working cross-functionally to ensure partner and developer needs shape our product roadmap. Experience & Skills 3–5+ years in developer relations, business development, or ecosystem growth within crypto, DeFi, or emerging tech environments Deep web3 fluency — you understand blockchain mechanics, smart contracts, and decentralized systems beyond surface level API-first mindset — comfortable working with REST/GraphQL APIs, troubleshooting integrations, and guiding partners through technical implementations Hands-on technical skills in Python or TypeScript for testing, debugging, and building proof-of-concepts Exceptional communication — can translate complex technical concepts for diverse audiences, from developers to executives Polymarket familiarity — knowledge of our existing APIs and platform, or demonstrated ability to rapidly learn new technical systems Bonus points: Background in prediction markets, trading platforms, or quantitative finance 🎁 What We Offer Innovative Environment: Be at the cutting edge of crypto, forecasting, and decentralized markets. High-Impact Role: Your work will directly influence the growth and success of Polymarket’s ecosystem. Career Growth: Expand your skills and network in a rapidly evolving industry. Competitive Compensation: Salary plus equity package. Benefits: Unlimited PTO Medical, Dental & Vision Coverage $15/day Lunch Credit $315/month Gym Credit 401K with match

Manage customer support inquiries across various channels during USA hours. Build processes and tools to enhance user support and ensure compliance with company standards. | Candidates should have 3+ years of experience in web3, preferably in crypto exchanges or financial services. Strong communication skills and a passion for learning about emerging technologies are essential. | About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$6B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the Role We’re looking for a community-first customer support lead to own the user experience across Discord, live chat, email, and beyond—during USA hours. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community. This role goes beyond answering questions—you’ll build processes, create tools, and train others to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves crypto culture, and knows Discord inside and out, you’ll fit right in. What you'll do Manage customer support inquiries, discord messages and live chat during USA timezones. Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat). Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams. Build internal programs, tools, resources and training to help launch or improve product support workflows. Ensure compliance with Polymarket regulations and standards. Use data and customer paint points to identify opportunities to reduce customer friction. What we're looking for 3+ years of experience in web3, with a strong preference for someone with experience in crypto exchanges or financial services. A discord savant. Ideally you’ve managed large discord communities before and are up to date with the latest best practices. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day. You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences. You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0. Benefits Competitive salary & equity Unlimited PTO, Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories.

You will architect and build backend systems, ensuring high-performance services that handle large-scale transactions. Additionally, you will optimize performance and enhance security and reliability across the platform. | The ideal candidate should have over 8 years of experience in backend development and master-level proficiency in systems programming languages. Experience with cloud platforms and strong problem-solving skills are also essential. | About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$1B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the role Polymarket is looking for a world-class backend engineer to join our platform engineering team as we scale. The ideal candidate is obsessed with performance, security, and scalability—someone who can architect and optimize high-throughput systems with cutting-edge infrastructure. You will play a key role in building and maintaining the foundation that powers our prediction markets, ensuring reliability and efficiency as we continue to grow. What you’ll do We're looking for an experienced individual contributor who enjoys working on deeply technical problems and optimizing mission-critical infrastructure. Architect & build backend systems. You'll design, implement, and maintain high-performance backend services and APIs that handle large-scale transactions and real-time data. Optimize performance & scalability. You’ll push the limits of our system’s throughput and efficiency, ensuring seamless operation at scale. Enhance security & reliability. You’ll implement best practices for secure, fault-tolerant, and highly available distributed systems. Cross-company collaboration. You’ll collaborate with front-end engineers, designers, and stakeholders across the company to deliver a fully integrated user experience. Contribute to code reviews. You'll play a critical role in maintaining the high quality of our codebase by providing feedback and suggestions on others' work during code review sessions. Participate in research & innovation. You’ll stay at the forefront of blockchain-based trading technologies, exploring new solutions to improve our platform. Interface with Customers. You’ll communicate directly with customers, providing support and gathering feedback. What we’re looking for 8+ years of experience in backend development Experience architecting and developing solutions to ambiguous problems with significant impact and high usage Master-level proficiency in systems programming languages like Golang, Rust, or C++ Strong knowledge of database systems and internals (e.g., PostgreSQL, MongoDB) Experience with cloud platforms (e.g., AWS, GCP) and infrastructure as code (e.g., Terraform, Ansible) Excellent problem-solving and communication skills (Plus) Blockchain-specific backend experience (e.g., working on BFT consensus engines, event indexing systems, libp2p) (Plus) Experience with Ethereum roll-up technologies (e.g., Arbitrum Nova, Optimism) (Plus) Open source contributor (Plus) Active participant on ethresear.ch Benefits Competitive salary & equity Unlimited PTO, Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories.

You will be responsible for designing, building, and maintaining the backbone of our engineering platform, including developer workflows and CI/CD pipelines. Your role will involve optimizing mission-critical infrastructure and ensuring high availability and reliability of services. | Candidates should have 6+ years of hands-on experience in software engineering and deep familiarity with cloud infrastructure and DevOps tooling. A strong desire to learn and collaborate effectively across teams is essential. | About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$1B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the role Polymarket is looking for a world-class infrastructure engineer to join our team and help scale the systems that power our products. You’ll be responsible for designing, building, and maintaining the backbone of our engineering platform—from developer workflows and CI/CD pipelines to core infrastructure that supports high-performance APIs and data services. You’ll have the autonomy to make big technical decisions, drive system architecture, and implement solutions that balance speed, reliability, and long-term maintainability. What you’ll do We're looking for an experienced individual contributor who enjoys optimizing mission-critical infrastructure. Build & automate development workflows. You’ll design and maintain infrastructure that standardizes how we develop, version, test, and deploy software across environments. Architect scalable systems. You’ll make thoughtful architectural decisions and tradeoffs, balancing risk, performance, cost, and maintainability. Power high-performance services. You’ll contribute to infrastructure supporting real-time APIs and low-latency data feeds. Develop testing infrastructure. You’ll build robust tooling for automated testing at all levels—from unit to integration to API. Ensure availability & reliability. You’ll own critical infrastructure that minimizes downtime and reduces risk of failure. Move fast without breaking things. You’ll deliver high-quality solutions quickly, with a strong sense of ownership and attention to detail. Operate autonomously. You’ll take initiative and make independent decisions—no micromanagement here. Collaborate across teams. You’ll work closely with engineers throughout the company to support deployment, performance, and operational needs. What we’re looking for 6+ years of hands-on experience in software engineering, with a strong track record of delivering production-grade systems. Deep familiarity with cloud infrastructure and DevOps tooling, including AWS, Kubernetes (K8s), Terraform, Kafka, load balancing, ElasticCache, messaging queues, Flux, Docker, GitHub Workflows, Cloudflare, FluxCD, PostgreSQL, MongoDB, Redis, S3, Lambda, and AWS networking (VPCs, VPC Peering). Excellent communication skills and a strong desire to learn, grow, and collaborate effectively across teams. Solid technical acumen and a results-driven mindset, capable of solving complex engineering challenges with practical solutions. Proven history of improving engineering workflows, through the creation and implementation of new tools and processes that boost efficiency and consistency. Leadership experience in planning and executing large-scale projects, with lasting impact on core systems or engineering teams. Ability to ship quickly and iterate fast, without compromising quality. Exceptional judgment in prioritizing tasks, balancing urgency with strategic importance. Growth-oriented mindset, with a steep learning curve and an eagerness to evolve with the role. Genuine passion for engineering—you take pride in your craft and strive for excellence in everything you build. Specialized expertise in at least one of the following areas: Networking: demonstrated ability to diagnose and resolve complex network-related issues. Security: Relevant certifications, such as CISSP, CISM, or AWS certifications, or equivalent experience in designing secure systems. (PLUS) Proven experience building deployment systems in: K8S RDS / PSQL IAM policies/roles ElasticCache Cloud Networking (VPC peering, subnets, etc) Benefits Competitive salary & equity Unlimited PTO, Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories.