Police Legal Sciences, Inc.

Provide client onboarding, train customers on LMS, handle customer inquiries, manage help desk tickets, assist with lesson creation and reporting, and support sales and accounts receivable. | Requires strong interpersonal and computer skills, 2+ years related experience, 2-year degree preferred, ability to work remotely with reliable internet, and proficiency or willingness to learn software like HubSpot, Zoom, and Adobe Captivate. | About Us Police Legal Sciences, Inc. (PLS) is a leading provider of online, reality-based training for public safety professionals. Our goal is to help public safety professionals make effective decisions. PLS is looking for an enthusiastic, customer focused, and detail-oriented person to join our team. PLS is a growing business where employees must be eager to perform a wide variety of tasks, engage in problem solving, and work together as a team. All employees work remotely. Essential Duties and Responsibilities: • Provide new client onboarding. • Train customers on using the PLS learning management system (LMS). • Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns. • Utilize effective communication skills to build rapport with customers and ensure a positive customer experience. • Monitor and update help desk ticket system. Assign tasks to others as needed. • Respond to online customer inquiries. • Perform data entry tasks accurately and efficiently to update customer information and maintain records in PLS’s customer relationship management (CRM) software. • Monitor customer usage of PLS’s LMS. • Perform customer outreach to monitor customer satisfaction. • Assist with creating lessons in Adobe Captivate. • Create lesson handouts based on existing lesson content. • Assist with reporting training records to various state regulators. • Track projects in project management software. • Download stock photos and place them in lessons. • Assist with assigning lesson content to clients. • Assist with creation of audio files for lessons. • Assist with other lesson production needs. • Assist with the transition to the new PLS learning management system. • Assist with sales team emails and prospect follow-ups. • Monitor accounts receivable and communicate with clients that have overdue payments. • Other duties as may be assigned from time to time. Required Skills/Abilities: • Strong interpersonal skills with the ability to effectively interface with public safety professionals. • Strong computer literacy skills with the ability to learn new software as needed. • Strong reading, writing, and computer skills. • Strong problem solving and analytical skills. • Strong experience with computer applications including the Microsoft Office suite. • Strong organization and prioritization skills. • Ability to remain poised and calm when faced with difficult situations. • Ability to work effectively both as part of a team and independently. • Aptitude to learn new software applications quickly. • Eagerness to take on new tasks and a wide range of responsibilities. • Demonstrated ability to consistently meet required deadlines. • Minimum of a two-year degree or equivalent certification preferred. • Two or more years of related experience. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Preferred software proficiency in the following platforms: • HubSpot • Zoom • Adobe Captivate Location: • Remote. All PLS employees are remote. • Candidates in Iowa, Missouri, Arizona, Texas, and South Carolina preferred. Reporting Responsibilities: • This position reports to the President & CEO. Supervisory Responsibilities: • This position is not responsible for supervising other employees. Schedule: • Monday through Friday with a flexible schedule. Requirements: • Reliable internet connection. Police Legal Sciences, Inc. is an equal opportunity employer. Job Type: Full-time Pay: $43,000.00 - $45,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance • Work from home Work Location: Remote