Plotline

Guide enterprise clients through onboarding, adoption, and ongoing success to maximize value and retention. | Requires 2+ years in customer success or client-facing roles, supporting enterprise clients, with strong communication and relationship management skills. | Customer Success Manager – North America Join Plotline as an early Customer Success Manager in North America and be at the forefront of delivering exceptional value to our enterprise clients as we expand internationally. As a key member of our customer success and go-to-market teams, you will work closely with top-tier customers, ensuring their successful onboarding, adoption, and long-term partnership with Plotline. About Plotline Expanding aggressively into North America as part of our global growth strategy Supporting leading apps such as Step, mFour, and more A proven, enterprise-grade app personalization platform Opportunity to shape customer success strategies with leadership and product teams About This Role As our first North American Customer Success Manager, you will guide enterprise clients throughout their Plotline journey – from onboarding and implementation to driving ongoing business impact. You will serve as their main advocate, ensuring clients are enabled, engaged, and realizing measurable value. Your partnership with sales, product, solutions, and engineering teams will be critical to bridging business and technical needs while building the foundation for Plotline’s long-term success in the market. Key Challenges You’ll Solve Onboarding Excellence: Drive smooth, timely onboarding for enterprise and mid-market clients Adoption Enablement: Ensure customers effectively leverage Plotline’s platform, features, and best practices Relationship Building: Establish strong, trust-based partnerships with client stakeholders Value Realization: Proactively identify opportunities to maximize customer ROI and satisfaction Process Improvement: Capture feedback and improve customer success workflows for North American clients Outcomes Expected Q1 Objectives: Successfully onboard and ramp up the first 5+ North American enterprise clients Q2 Objectives: Improve adoption rates and customer satisfaction metrics Year 1 Objectives: Retain and expand $2M+ of annual customer revenue; help define scalable success practices for the region Responsibilities Customer Onboarding & Engagement Lead onboarding process for new enterprise customers Provide proactive training, enablement, and ongoing health checks Develop success plans aligned with customer business objectives Relationship Management Serve as dedicated point of contact for strategic accounts Build and maintain strong relationships with client decision-makers and champions Advocate for client needs internally and ensure issues are resolved promptly Value Delivery & Expansion Monitor customer health metrics and drive product adoption Communicate product updates, best practices, and new opportunities Identify and support upsell/cross-sell opportunities in partnership with sales Internal Collaboration Coordinate closely with sales, product, and solutions architecture to deliver an integrated customer experience Provide structured feedback to influence product and process improvements Contribute to documentation and resources to scale success programs Requirements Professional Experience 2+ years in Customer Success, Account Management, or related client-facing roles (ideally in SaaS/enterprise software) Experience supporting enterprise customers and managing technical onboarding processes Core Competencies Customer Focus: Deep commitment to driving customer satisfaction and success Communication: Outstanding written and verbal communication with both technical and business stakeholders Relationship Management: Skilled at building trust and rapport with diverse client roles Problem-Solving: Analytical thinker comfortable with identifying issues and driving resolutions Collaboration: Highly organized team player eager to work cross-functionally in a fast-moving environment Process-Oriented: Passion for building repeatable, data-driven success motions Ready to Drive Our Customer Success in North America? If you are passionate about partnering with enterprise clients, enabling their success with new technology, and want to help shape Plotline’s future in a dynamic market, we’d love to connect. This is your opportunity to play a foundational role, build world-class customer value programs, and accelerate growth across North America.

Lead regional product strategy, collaborate cross-functionally to develop and execute product roadmaps, and support go-to-market initiatives for North America. | Extensive experience in SaaS or enterprise software product management, with a focus on North American markets, and ability to lead cross-functional teams. | Senior Product Manager – North America Join Plotline as our VP of Product for North America and drive the next wave of app personalization and customer success as we expand internationally. As a core member of our North American leadership team, you will own our regional product vision and execution, working cross-functionally to turn customer insights into impactful platform innovations that fuel growth and build deeper partner relationships. About Plotline Expanding into North America as a key growth market Powering leading apps such as Step, mFour, and others Recognized as a proven, enterprise-grade platform for app personalization Opportunity to define and shape the North America product strategy and roadmap About This Role The VP of Product – North America will set the regional product direction and orchestrate seamless collaboration between customer-facing teams and product/engineering to address the unique needs of enterprise clients. You'll gather market intelligence, steer feature development, and partner with leadership to achieve vital business objectives. Your vision and execution will be critical to Plotline’s rapid scaling in a dynamic, tech-forward market. Key Responsibilities Product Strategy & Vision Develop and champion Plotline’s product vision for North America in alignment with global strategy Identify and prioritize market opportunities, feature enhancements, and integrations based on evolving customer needs Lead competitive analysis and drive product differentiation in the region Go-to-Market Leadership Partner with sales, customer success, and marketing to ensure product launch excellence and successful customer adoption Define value propositions and create materials for sales enablement Build relationships with strategic customers and partners to inform platform direction Product Development & Execution Guide product requirements from discovery through delivery in collaboration with engineering Establish and evangelize a regional product roadmap that addresses complex enterprise and mid-market use cases Implement feedback loops with customers and internal teams to continuously improve the product Team Leadership Attract, develop, and mentor top product talent as the team grows Foster a data-driven, customer-centric culture within the North American product org Requirements Professional Experience 8+ years of product management experience in SaaS, enterprise software, or a related tech environment 3+ years managing or scaling regional product teams, preferably with North America focus Track record of shipping successful products or platform features for enterprise customers Core Competencies Visionary Leadership: Can shape and communicate an inspiring product vision grounded in customer insights Technical Proficiency: Familiarity with APIs, SDKs, cloud architectures, alongside the ability to translate business needs into platform solutions Market Acumen: Deep understanding of North American enterprise and app markets Cross-Functional Collaboration: Skilled at leading across sales, engineering, and customer success Analytical Mindset: Data-driven, highly organized, and comfortable making decisions in ambiguous environments Customer Focus: Passionate about understanding and solving real-world user problems Why Plotline? Direct ownership of the product roadmap and customer outcomes in a high-growth region Chance to collaborate with progressive, cross-functional leaders globally Influence best practices, market positioning, and product innovation for North American clients Be a foundational leader shaping Plotline’s future in a rapidly expanding market Ready to Drive Plotline’s Product Innovation in North America? If you’re passionate about building category-defining products and want to lead a high-impact team in a key strategic region, we’d love to hear from you. Senior Product Manager – North America Join Plotline as our Senior Product Manager for North America and help drive the next wave of app personalization and customer success as we expand internationally. As a core member of our North American team, you will shape our regional product strategy and execution, working cross-functionally to turn customer insights into impactful platform innovations that fuel growth and build deeper partner relationships. About Plotline Expanding into North America as a key growth market Powering leading apps such as Step, mFour, and others Recognized as a proven, enterprise-grade platform for app personalization Opportunity to help define and shape the North America product strategy and roadmap About This Role The Senior Product Manager – North America will inform the regional product direction and foster seamless collaboration between customer-facing teams and product/engineering to address the unique needs of enterprise clients. You'll gather market intelligence, guide feature development, and work closely with leadership to achieve business objectives. Your vision and execution will play a critical role in Plotline’s rapid scaling in a dynamic, tech-forward market. Key Responsibilities Product Strategy & Vision Develop and advocate for Plotline’s product vision for North America in alignment with global strategy Identify and prioritize market opportunities, feature enhancements, and integrations based on evolving customer needs Support competitive analysis and product differentiation in the region Go-to-Market Leadership Collaborate with sales, customer success, and marketing to ensure product launch excellence and successful customer adoption Help define value propositions and create materials for sales enablement Build relationships with strategic customers and partners to inform platform direction Product Development & Execution Drive product requirements from discovery through delivery in collaboration with engineering Support the establishment and communication of a regional product roadmap that addresses complex enterprise and mid-market use cases Implement feedback loops with customers and internal teams to continuously improve the product Team Collaboration Contribute to attracting and developing top product talent as the team grows Foster a data-driven, customer-centric culture within the North American product org Requirements Professional Experience 5+ years of product management experience in SaaS, enterprise software, or a related tech environment Experience supporting or scaling regional product teams, preferably with North America focus Track record of shipping successful products or platform features for enterprise customers Core Competencies Visionary: Can shape and communicate an inspiring product vision grounded in customer insights Technical Proficiency: Familiarity with APIs, SDKs, cloud architectures, and translating business needs into platform solutions Market Acumen: Deep understanding of North American enterprise and app markets Cross-Functional Collaboration: Skilled at leading across sales, engineering, and customer success Analytical Mindset: Data-driven, highly organized, and comfortable making decisions in ambiguous environments Customer Focus: Passionate about understanding and solving real-world user problems Why Plotline? Direct ownership of product outcomes in a high-growth region Opportunity to collaborate with progressive, cross-functional leaders globally Influence best practices, market positioning, and product innovation for North American clients Be a foundational team member shaping Plotline’s future in a rapidly expanding market Ready to Shape Product Innovation in North America? If you’re passionate about building impactful products and want to play a key role in a high-impact team in a strategic region, we’d love to hear from you.