Placer.ai

Manage customer onboarding, retention, upselling, and success initiatives to ensure product adoption and revenue growth. | Requires a BA/BS degree, 1-3 years of Customer Success experience, and skills in analytics tools and client communication. | ABOUT PLACER.AI Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions. What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist. Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started. Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location. SUMMARY: Placer.ai is looking for a talented Customer Success Manager who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers’ needs ensuring product adoption and revenue retention. A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company RESPONSIBILITIES: Own onboarding, nurturing, retention, upselling and ongoing success for all customers Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources Engage actively in client discussions to position the value of our solution Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap REQUIREMENTS: BA/BS degree 1-3 years of Customer Success experience Keen attention to detail to drive exceptional execution and operational quality. Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization Aptitude for being organized with flexibility to deliver results in a fast-paced environment Experience working with cross-functional teams and projects Demonstrated experience in presenting complex data in understandable ways to address customers business questions Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly Remote opportunity with limited travel ADVANTAGES: Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention. Experience working with Government Municipalities or Civic segment clients WHY JOIN PLACER.AI? Join a rocketship! We are pioneers of a new market that we are creating Take a central and critical role at Placer.ai Work with, and learn from, top-notch talent Competitive salary Fully remote The U.S. annualized pay range for this position is $75,000 - $80,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data. Base pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER Placer.ai in a nutshell Placer.ai's recent $100M round C funding (unicorn valuation!) Placer.ai's data Placer.ai in the news COVID-19 Economic Recovery Dashboard Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.

Manage customer onboarding, retention, upselling, and success programs to ensure product adoption and revenue growth. | Requires 5+ years in Customer Success, experience with SaaS, analytical skills, and ability to manage complex accounts. | ABOUT PLACER.AI Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions. What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist. Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started. Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location. SUMMARY: Placer.ai is looking for a talented Sr. Customer Success Manager who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers’ needs ensuring product adoption and revenue retention. A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company. RESPONSIBILITIES: Own onboarding, nurturing, retention, upselling and ongoing success for all customers Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources Engage actively in client discussions to position the value of our solution Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap REQUIREMENTS: BA/BS degree 5+ years of Customer Success experience Drives long-term customer retention, adoption, and expansion for high-value and complex accounts. Develop and execute tailored success plans for Mid-Market and Strategic Customers. Keen attention to detail to drive exceptional execution and operational quality. Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization Aptitude for being organized with flexibility to deliver results in a fast-paced environment Experience working with cross-functional teams and projects Demonstrated experience in presenting complex data in understandable ways to address customers business questions Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly Remote opportunity with limited travel ADVANTAGES: Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention. Experience working with Government Municipalities or Civic segment clients WHY JOIN PLACER.AI? Join a rocketship! We are pioneers of a new market that we are creating Take a central and critical role at Placer.ai Work with, and learn from, top-notch talent Competitive salary Fully remote The U.S. annualized pay range for this position is $99,000 - $112,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data. Base pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER Placer.ai in a nutshell Placer.ai's recent $100M round C funding (unicorn valuation!) Placer.ai's data Placer.ai in the news COVID-19 Economic Recovery Dashboard Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.

Designing prototypes, leading technical integrations, and validating data for strategic partnerships. | Requires 5+ years in SaaS, data analytics, and client-facing roles, with proficiency in data tools and domain knowledge in GIS, which your experience does not fully match. | ABOUT PLACER.AI: Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions. What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist. Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started. Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location. SUMMARY: As a Senior Solution Engineer for Strategic Partnerships, you are the technical bridge between Placer.ai’s world-class location intelligence and the complex ecosystems of our most vital partners. You won’t just support deals; you will ideate them. From prototyping 'first-of-its-kind' integrations to running rigorous data validations for public sector giants, you are the technical visionary who proves the value of our data and builds the blueprint for how it lives within a partner’s workflow. The Senior Solutions Engineer role is essential with delivering compelling product demonstrations, supporting enterprise-level Proof of Concepts, and ultimately driving successful business closures. We are looking for a highly motivated, curious and creative individual, experienced in client / partners facing communication delivery and hands on data analysis, who enjoys solving real world problems and has a passion for correlating product innovations to client requirements and market trends. RESPONSIBILITIES: Prototyping & Ideation: Envision and build high-impact technical prototypes that demonstrate the power of Placer’s data within a partner’s unique environment. Technical Integration: Lead the end-to-end technical design of new partnerships, defining everything from data schemas and freshness requirements to API protocols and secure delivery at scale. Technical Diplomacy: Serve as the primary technical point of contact for partner engineering teams, navigating complex security reviews and architectural hurdles to keep high-value deals moving toward execution. Lead Technical Validation: Execute bespoke demos, POCs, and data trials to secure the technical win for strategic accounts. Translate Value: Convert complex discovery insights into ROI-focused narratives for executive and technical stakeholders. Partner on Strategy: Collaborate with Sales on account planning and technical strategy for high-contract-value opportunities. Prove Utility: Validate Placer’s data accuracy and methodology against the customer's specific business environment. Drive Enablement: Transition post-sale to empowering customers to independently achieve and showcase their own wins. Drive growth and innovation in Placer- Initiate internal discussion around key features that can be added to the Placer product roadmap. REQUIREMENTS: BA/BS degree 5+ years of experience working in a sales support role, such as Solution Engineer 5+ years experience working in a SaaS company 5+ years of data analytics experience -- proficient in at least one of: Esri, GIS tools, Python, R, Tableau Power BI, google data studio and similar BI tools. Proficiency in multiple is a bonus. Domain knowledge of and expertise on the Esri platform is highly desirable. High level of knowledge in Statistics (familiarity with data science language and concepts is a bonus) 5+ years of experience in client facing roles Data analytics Skills, including proficiency in data analysis tools (at least one of the following: R, Python, SQL, Tableau, Data Studio or similar BI tools) Team player with strong interpersonal skills & experience working with cross-functional teams Data Intuition: A passion for data storytelling and the ability to find "the needle in the haystack" that makes a customer say "Aha!" Consultative Mindset: You are a problem-solver who prioritizes active listening and thorough discovery of partner needs. Technical Literacy: Comfortable discussing data delivery (CSV, API, Snowflake) and how Placer fits into a modern business environment. WHY JOIN PLACER.AI? Join a rocketship! We are pioneers of a new market that we are creating Take a central and critical role at Placer.ai Work with, and learn from, top-notch talent Competitive salary Excellent benefits Fully remote The U.S. annualized pay range for this position is $138,000 - $220,000 USD total OTE. Compensation offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER Placer.ai's $100M round C funding (unicorn valuation!) See our data in action at The Anchor Placer.ai in the news Video: About Placer for Commercial Real Estate Video Playlist: Placer Brand & Explainer Videos Placer.ai is committed to maintaining a drug-free workplace and promoting a safe, healthy working environment for all employees. Placer.ai is an equal opportunity employer and has a global remote workforce. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.