Pitney Bowes

Drive product strategy, roadmap, and execution for ecommerce shipping platform, aligning customer needs with business goals. | Over 5 years of SaaS product management experience, with a focus on ecommerce, logistics, or related platforms, and strong cross-functional leadership skills. | At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As Lead Product Manager for ShipAccel, you will drive the strategy, roadmap, and delivery of Pitney Bowes’ next-generation ecommerce shipping and fulfillment platform. You will lead the evolution of ShipAccel into a scalable, modular operating system for merchants and fulfillment partners, enabling seamless growth from startup through enterprise operations. In this role, you will identify market opportunities, close product capability gaps, and deliver differentiated solutions across shipping, automation, fulfillment, and ecosystem integrations. You will work cross-functionally with engineering, design, sales, partnerships, support, and executive leadership to build and scale products that deliver measurable merchant value and business growth. You will own outcomes across the full product lifecycle, from vision through delivery and market adoption. This role can be based anywhere in the continental US and requires regular collaboration with global teams, including India and Europe. You Are A product leader who balances customer empathy, commercial impact, and technical execution. You thrive in fast-moving environments, lead through change, and turn ambiguity into clear direction. You focus on delivering real customer outcomes, challenge legacy assumptions, and drive measurable product impact. You Will Own Product Strategy & Execution Define and execute ShipAccel’s product vision and roadmap across shipping, fulfillment, automation, and ecosystem integrations Lead requirements, prioritization, and delivery with engineering and design teams Translate customer needs and market opportunities into scalable product capabilities Drive platform evolution while aligning to broader SendTech product strategy Drive Market & Customer Insight Maintain deep understanding of ecommerce merchant and fulfillment workflows Analyze competitive offerings and identify opportunities for differentiation and expansion Evaluate build, partner, or acquisition opportunities to accelerate product capabilities Deliver Commercial Impact Influence pricing, packaging, and monetization strategies aligned to growth objectives Monitor product performance, adoption, and profitability metrics Partner with GTM teams to ensure strong product-market fit and successful launches Lead Cross-Functional Alignment Collaborate across product, engineering, GTM, partnerships, and support organizations Drive alignment across business units and shared platform capabilities Partner with internal and external technology providers to expand ecosystem value Champion Customer Experience Own end-to-end customer workflows and product experience outcomes Partner with support and operations to improve customer satisfaction and retention Ensure product decisions drive merchant productivity and operational efficiency Represent the Product Serve as subject matter expert for ShipAccel across internal and external stakeholders Develop business cases, roadmap updates, and executive presentations Act as a thought leader in ecommerce shipping and fulfillment technology Your Background 5+ years experience in SaaS product management, ideally within ecommerce, shipping, logistics, or fulfillment platforms Proven success leading cross-functional teams to deliver complex software products Strong analytical, strategic, and execution skills Experience building business cases and managing product tradeoffs Ability to influence across distributed teams and stakeholders Excellent written and verbal communication skills Experience working with global teams Preferred Experience Experience with shipping, fulfillment, or commerce enablement platforms Familiarity with marketplaces, WMS/3PL integrations, or logistics ecosystems Experience with Agile product delivery environments Experience with product tools such as Jira, Aha!, or similar platforms MBA or equivalent business experience Compensation The wage range for this position is $130,000-$155,000 per year, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job. This position is eligible to participate in a bonus incentive plan. About the Team ShipAccel is part of Pitney Bowes’ SendTech portfolio, building modern shipping and fulfillment solutions that enable merchants and fulfillment partners to scale efficiently. The team combines shipping, automation, and ecommerce expertise to deliver next-generation solutions that power merchant growth. We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels. 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Manage and grow national accounts, develop retention and growth strategies, and generate new business opportunities. | 5+ years of B2B outside sales experience managing large, multi-region client relationships, with proven quota attainment and CRM proficiency. | At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: Position Overview: As a National Account Manager Remote anywhere in the United States at Pitney Bowes Presort Services, you will play a critical role in driving growth and ensure the continued success of our National Account program. This is a strategic sales position focused on managing high-value relationships (Fortune 500) and expanding our market presence. The position reports to the Director of National Accounts and provides for direct collaboration with members of PBPS Executive leadership team. Compensation: Base salary range of $105K - $125K plus uncapped bonus, with actual pay determined by relevant skills and experience. About You: You are an accomplished Account Manager with a proven track record of success in established, competitive markets. You excel at building strategic relationships, understanding complex customer needs, and positioning solutions for long-term success. Your business acumen, creative thinking, and positive attitude set you apart. You thrive on the challenge of expanding existing accounts while prospecting for new business opportunities. What You'll Do: Account Management & Growth Manage and expand five to six strategically important national accounts. Develop and execute comprehensive retention and growth strategies for assigned accounts. Maintain executive-level relationships, focusing on strategic partnership rather than transactional interactions. Serve as the primary liaison between customers and Pitney Bowes, advocating for both parties. Business Development Generate new business revenue through proactive identification, prospecting, and opportunity management. Delivering compelling, value-based presentations that demonstrate fiscal impact and ROI. Negotiate pricing and contracts that benefit both the customer and organization. Consistently meet and exceed quota standards. Collaboration & Operations Partner with PBPS Leadership, General Managers, and Operations teams to ensure seamless service delivery across multiple sites. Coordinate account activities to maintain high-level customer satisfaction. Travel periodically (15-20%) for in-person meetings, site tours, and customer visits. Product Expertise Sell across the full suite of Presort commingle services, including: First Class Letters and Postcards Marketing Mail Letters and Flats Flats and Bound Printed Matter Parcels What You Bring Required Qualifications 5+ years of B2B outside sales experience managing large, multi-region client relationships. Proven consultative and value-based selling capabilities with successful C-Suite engagement. Strong track record of quota attainment and revenue growth Excellent verbal and written communication skills High initiative, competitive drive, and strong work ethic Proficiency with Salesforce.com or similar CRM platforms Preferred Qualifications Bachelor's degree in Business Administration or related field Industry experience in United States Postal Services, Print and Mail, Lettershop, or Logistics Why This Role Matters: This position is central to Pitney Bowes' growth strategy. You will have brand recognition in an established market, allowing you to build on existing relationships while creating new opportunities. Your success will directly impact on the organization's performance and help shape the future of our National Account program. About Pitney Bowes Presort Services: We are the largest workshare partner of the USPS and national outsource provider of mail sortation services that allow clients to qualify volumes of First-Class Mail, Marketing Mail and Marketing Mail Flats/Bound Printed Matter for postal workshare discounts. Our competitive advantages include our national network of processing centers, and logistics network that handles upwards of 15B mail pieces annually. Our Mail Exchange program provides clients with maximized postage discounts, improved deliverability, and proven business continuity protocols. We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels. 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As a Field Service Technician, you will install, service, and upgrade Pitney Bowes shipping and mailing equipment while providing client training. You will also troubleshoot and repair hardware and software solutions to enhance client satisfaction. | Candidates must have a valid driver's license, a clean driving record, and the ability to lift 55 lbs. Experience with automated equipment and familiarity with a Windows environment is preferred. | At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions. Your primary service area will be within 2 hours of Detroit; some travel beyond this radius may be required. In this role, you will have a consistent Monday – Friday schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $22 to $26 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job. This position is eligible to earn an incremental incentive of 10% on any sale of service or parts you present to Pitney Bowes clients. You are: Someone who enjoys working on and repairing mechanical or electrical components Excited by the idea of working for a career company with a 105-year history Someone who enjoys being in a field-based role with significant windshield time Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients You will: Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients Support both Hardware and Software solutions Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks Train clients on Pitney Bowes equipment at the time of installation Work in a 100% client-facing capacity as a representative of Pitney Bowes Cover a multi-zip code territory requiring significant windshield time Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment Maintain a safe and clean work environment Your Background As a Field Service Technician, you have: A valid driver's license, a clean driving record, and reliable transportation The ability to lift 55 lbs + with or without accommodation The ability to travel within a multi-zip code territory with up to 80% windshield time The ability to bend, squat, stoop, or stand for extended periods of time Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred) Experience with automated equipment (Preferred) Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. SendPro MailCenter- Mailing & Shipping Postage Meter PitneyShip Cube Smart Lockers We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.

As a Collections Account Specialist, you will collect past-due accounts and correct billing errors while maintaining client account integrity. You will collaborate with various agents to address client inquiries and ensure timely resolution of transactions. | Candidates should have 2+ years of client service experience, preferably in collections or account management. Strong communication, organizational skills, and proficiency in Microsoft Office Suite are essential. | At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. In this role, you will be responsible for maintaining client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. You are: A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You will: Collect past-due accounts across multiple lines of business Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests Communicate with and maintain a good working relationship across business units at Pitney Bowes Organize and maintain your day to ensure proper time parameters are met for all items and tasks Complete other duties as assigned Your Background: As a Collections Account Specialist, you have: 2+ years client service experience Prior experience in collections, account management, and/or billing reconciliation (preferred) Strong time management practices Excellent professional written and oral communication The ability to work independently and prioritize scheduled daily activities while functioning in a team environment Strong organizational skills Proficiency in Microsoft Office Suite. Advanced MS Suite experience preferred Strong interpersonal skills/ability to work with others Attention to detail; excellent problem-solving and analytical skills Availability to work from 8:00 am - 6:30 pm EST/7:00 am - 5:30 pm CST, Monday through Friday. (Specific schedule within those hours may vary or change as needed). Appropriate work from home setting for being in a client-facing environment Compensation: The wage for this position is $18 per hour. Location: Remote, continental U.S. Central Time Zone strongly preferred. This location status may change based on business need. Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.