Pitney Bowes

Own product strategy for production shipping and drive enterprise customer success across multiple verticals. | 6-10 years product management experience with at least 3 years in logistics or shipping technology and strong domain expertise. | We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re looking for people who: Act with urgency, accountability, and purpose Deliver high quality work with consistency and pride Collaborate effectively and elevate those around them Focus on outcomes that drive impact and growth Job Description: You Are A strategic product leader who thrives in complex enterprise environments. You understand production‑grade shipping workflows and know how to turn deep customer insight into scalable platform strategy. You balance vertical nuance with “build once, sell many” discipline, and you’re comfortable guiding Fortune 500 clients through high‑stakes decisions. You operate with executive presence, strong analytical rigor, and a bias toward shipping high‑quality product that moves the business. You Will Own the product strategy for Production Shipping, defining vertical‑specific roadmaps across pharma, retail, 3PL, and manufacturing. Close legacy gaps and advance our modern shipping platform to support high‑volume, multi‑DC, LTL/TL, and compliance‑heavy workflows. Drive enterprise customer success for 400+ strategic accounts, ensuring retention, satisfaction, and alignment with roadmap priorities. Partner with field sales on consultative deals ($100K–$500K ACV), providing product expertise, demos, and ROI narratives. Translate customer insight into clear requirements, user stories, and prioritization frameworks. Lead cross‑functional execution with engineering, design, partnerships, sales, and customer success to deliver roadmap commitments on time. Measure business performance including revenue growth, activation, adoption, PSAT, and churn reduction. Maintain competitive intelligence and identify opportunities to extend Production Shipping capabilities across the Shipping 360 ecosystem. You Bring Enterprise product management experience: 6–10 years in product, including 3+ years in logistics, supply chain, or shipping tech. Deep domain expertise in production shipping workflows, multi‑location fulfillment, carrier routing, LTL/TL, and optimization concepts. Vertical knowledge in at least one segment (pharma, retail, 3PL, manufacturing). Executive‑level communication with comfort presenting to VP/C‑suite stakeholders and guiding strategic accounts. Full product lifecycle ownership including research, competitive analysis, requirements, launch, and adoption. Platform thinking with the ability to balance scalability and customization. Cross‑functional leadership across engineering, design, sales, customer success, and partnerships. Analytical rigor: data‑driven decision making, ROI modeling, usage analytics, and customer metrics. Bonus Points Experience with multicarrier parcel management, enterprise TMS/WMS, or ERP/WMS integrations (SAP, Oracle, NetSuite, Manhattan). Background in pharma compliance (21 CFR Part 11), POD workflows, or healthcare integrations. 3PL platform experience (multi‑tenant, client billing). Led large‑scale migrations from legacy to modern platforms. Interest in AI/ML for carrier selection, network optimization, or predictive shipping. International shipping experience (duties, taxes, cross‑border carriers). Compensation The wage range for this position is $150,000-180,000 per year, with the actual pay dependent on your skills, experience, and location as they relate to the job requirements. This role is eligible for an annual performance bonus. We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels. Benefits Information Drivers Opportunities India Opportunities

As a Field Service Technician, you will install, service, and upgrade Pitney Bowes shipping and mailing equipment while providing client training. You will also troubleshoot and repair hardware and software solutions to enhance client satisfaction. | Candidates must have a valid driver's license, a clean driving record, and the ability to lift 55 lbs. Experience with automated equipment and familiarity with a Windows environment is preferred. | At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions. Your primary service area will be within 2 hours of Detroit; some travel beyond this radius may be required. In this role, you will have a consistent Monday – Friday schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $22 to $26 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job. This position is eligible to earn an incremental incentive of 10% on any sale of service or parts you present to Pitney Bowes clients. You are: Someone who enjoys working on and repairing mechanical or electrical components Excited by the idea of working for a career company with a 105-year history Someone who enjoys being in a field-based role with significant windshield time Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients You will: Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients Support both Hardware and Software solutions Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks Train clients on Pitney Bowes equipment at the time of installation Work in a 100% client-facing capacity as a representative of Pitney Bowes Cover a multi-zip code territory requiring significant windshield time Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment Maintain a safe and clean work environment Your Background As a Field Service Technician, you have: A valid driver's license, a clean driving record, and reliable transportation The ability to lift 55 lbs + with or without accommodation The ability to travel within a multi-zip code territory with up to 80% windshield time The ability to bend, squat, stoop, or stand for extended periods of time Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred) Experience with automated equipment (Preferred) Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. SendPro MailCenter- Mailing & Shipping Postage Meter PitneyShip Cube Smart Lockers We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.

As a Collections Account Specialist, you will collect past-due accounts and correct billing errors while maintaining client account integrity. You will collaborate with various agents to address client inquiries and ensure timely resolution of transactions. | Candidates should have 2+ years of client service experience, preferably in collections or account management. Strong communication, organizational skills, and proficiency in Microsoft Office Suite are essential. | At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. In this role, you will be responsible for maintaining client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. You are: A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You will: Collect past-due accounts across multiple lines of business Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests Communicate with and maintain a good working relationship across business units at Pitney Bowes Organize and maintain your day to ensure proper time parameters are met for all items and tasks Complete other duties as assigned Your Background: As a Collections Account Specialist, you have: 2+ years client service experience Prior experience in collections, account management, and/or billing reconciliation (preferred) Strong time management practices Excellent professional written and oral communication The ability to work independently and prioritize scheduled daily activities while functioning in a team environment Strong organizational skills Proficiency in Microsoft Office Suite. Advanced MS Suite experience preferred Strong interpersonal skills/ability to work with others Attention to detail; excellent problem-solving and analytical skills Availability to work from 8:00 am - 6:30 pm EST/7:00 am - 5:30 pm CST, Monday through Friday. (Specific schedule within those hours may vary or change as needed). Appropriate work from home setting for being in a client-facing environment Compensation: The wage for this position is $18 per hour. Location: Remote, continental U.S. Central Time Zone strongly preferred. This location status may change based on business need. Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.