Pink Callers

Lead and develop a high-performing customer service team, ensuring quality, satisfaction, and operational excellence. | Minimum 3 years of customer service team leadership experience, familiarity with CRM platforms like ServiceTitan, high emotional intelligence, and a dedicated home office. | If you're a strategic thinker, operational doer, and people-first leader, we want to meet you. Who We Are Welcome to Pink Callers, a proud ServiceTitan Certified Call Center! We specialize in providing top-notch fractional remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our mission is to deliver exceptional service through a blend of human expertise and AI-driven efficiency. Join our dedicated team of customer service rockstars, and help us empower contractors to focus more on their work and less on their calls! About the Role: At Pink Callers, we’re not just answering phones — we’re setting the standard for remote customer service in the trades. As a Team Success Manager (TSM), you’ll lead a team of Customer Service Rockstars to deliver 5-star experiences for our HVAC, plumbing, and electrical contractor clients. This is not a passive position. We’re looking for someone who shows up with a plan—and follows through with precision. You’ll be expected to: • Own the daily health and performance of your CSR team • Lead with empathy—but enforce accountability • Make decisions based on data, not drama • Raise your hand when you see an opportunity—and run with it What You’ll Be Doing: Drive Uncompromising Excellence • Lead daily huddles that set the bar high and inspire teams to reach it • Transform our 95%+ call answer rate from a target to a minimum standard • Coach CSRs to exceed our 4.8/5.0 customer satisfaction score, not just meet it • Create a culture where "that's not my job" doesn't exist Hold the Line on Quality • Conduct rigorous QA reviews (92%+ is your baseline, not your goal) • Address performance gaps immediately - no hoping problems solve themselves • Document everything: excellence requires evidence, improvement requires tracking • Turn chronic underperformers into stars or help them find better-fitting opportunities Build High-Performance Teams • Recruit and develop CSRs who share your commitment to excellence • Run performance reviews that are honest, direct, and actionable • Create accountability partnerships where team members push each other up • Maintain 100% ServiceTitan certification - no exceptions, no excuses Lead Through Results • Own your team's metrics entirely - their success is your success • Achieve first-call resolution rates of 85%+ through superior training • Maintain team retention of 85%+ by developing winners, not enabling mediocrity • Deliver client satisfaction scores that make competitors nervous What We’re Looking For • Strong leadership skills with a focus on team development • 3+ years leading high-performing customer service teams • ServiceTitan or CRM platform familiarity (you’ll be expected to learn fast) • High emotional intelligence with low tolerance for excuses • A dedicated, distraction-free home office • Self-directed with a bias for action and completion • Comfortable making tough calls (yes, we mean that both ways) • Proactive problem solver with a solutions-oriented approach • You believe "good enough" is never good enough • You measure everything because what gets measured gets improved • You address issues same-day, not "when you get around to it" • You celebrate excellence publicly and correct privately - but you DO correct • Experience maintaining KPIs that others call "impossible" • History of developing team members who get promoted or poached • Warm enough that people trust you, strong enough that they respect you • Patient teacher with new hires • Relationship builder who never compromises standards This Role Is Not For You If: • You need micromanagement or task-by-task instruction • You’re uncomfortable giving hard feedback • You prefer routine over growth • You think “remote” means relaxed Success Metrics - No Ambiguity Your Team Will: • Answer 95%+ of calls (minimum - excellence aims for 98%+) • Maintain 92%+ quality scores across all CSRs • Achieve 4.8/5.0 customer satisfaction or higher • Complete 100% of training within deadlines • Show up on time 98%+ of the time You Will: • Resolve 100% of client complaints within 24 hours • Complete all administrative tasks on schedule, every time • Identify and implement 2+ process improvements quarterly • Develop at least one CSR for promotion annually • Lead Morning Huddles (1-2 minutes) - Quick team check-ins to ensure readiness and address urgent items • First-line coverage for CSR absences or overflow situations • Real-time tech support for CRM (ServiceTitan), Dialpad, and client-specific tools • Monitor team communication channels with muted presence to provide immediate support when needed • Proactive team engagement through Slack channels and informal check-ins • Performance coaching sessions for CSRs with call percentages below 90% Why Join Us • We are the PREMIER ServiceTitan Certified Call Center—setting the bar in the industry • We believe in combining technology and empathy to create magical customer moments • You’ll be surrounded by driven, kind, high-performing people who care about service and results • Leadership here isn’t a title—it’s how you show up • Enjoy professional development opportunities • Paid training • A flexible work environment Plus, take advantage of bonuses for referrals and after your introductory period. Here, your hard work is recognized, and growth is encouraged! If you're ready to take the next step in your career and lead a fantastic team, we want to hear from you! Apply today! Requirements • Employment Type: Part-time • Work Hours: 15 to 30 hours work • Required Education: High school or equivalent • Required Experience: Experienced(3) years

Handle inbound and outbound calls, schedule appointments, and manage customer interactions using ServiceTitan. | At least 2 years of CSR or call center experience, direct ServiceTitan experience, and strong communication skills. | RECRUITING FRAUD WARNING: If something feels ‘phishy,’ it probably is. Scammers have been falsely recruiting agents under our name. Pink Callers will never request payment or ask for financial information during the recruitment and hiring process. Elevate Your CSR Career with Pink Callers! Are you a proven Customer Service Representative with 2+ years of experience and hands-on knowledge of ServiceTitan? Pink Callers is looking for top talent to deliver world-class customer experiences for our premium home service clients. About Pink Callers We’re a US-based ServiceTitan-certified call center specializing in remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our team combines industry expertise with cutting-edge AI tools to seamlessly manage customer calls, book appointments, and strengthen client relationships—so contractors can focus on the work they do best. Our Values: Teamwork • Transparency • Proactive • Problem-Solving • Leadership Your Role: Experienced Customer Service Representative What You’ll Do: • Handle inbound and outbound calls with professionalism and empathy • Confidently use ServiceTitan to schedule appointments, manage calls, and document customer interactions • Apply your customer service expertise to resolve concerns quickly and effectively • Consistently secure booked appointments while maintaining a high-quality customer experience • Achieve a booking conversation rate of 90% or above • Thrive in a collaborative, fast-paced, remote-first environment • Mentor newer team members by leading by example What We’re Looking For • 2+ years of CSR or call center experience (preferably in trades or service industries) • Direct ServiceTitan experience required (Jobber/HouseCall Pro a plus) • Outstanding verbal and written communication skills • Proven ability to problem-solve and perform under pressure • Tech-savvy and comfortable using tools like Slack, Trello, Dialpad, and email • Team-first mindset with the ability to work independently What You’ll Need (Tech Requirements) • Computer with Operating System: Windows 11 (64-bit) or macOS Ventura+ • Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher) • RAM: 8 GB minimum • Storage: 256 GB SSD (Solid State Drive) • Display: 1080p HD (1920x1080) or better, 21” monitor preferred (external monitor required if using laptop) • Camera: Internal or external HD webcam (720p minimum) • Peripherals: All wired (keyboard, mouse, headset) • Headset: USB-wired with noise-canceling mic (no Bluetooth) • Internet: • Download speed: 200 Mbps minimum • Upload speed: 20 Mbps minimum • Latency: under 50ms, no packet loss • Ethernet connection only • Security: Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac) • Ports: 2 available USB ports Why Join Pink Callers? ✅ Competitive hourly wage with advancement opportunities ✅ $500 performance bonus after completing the introductory period ✅ Referral bonuses for bringing other high performers to our team ✅ Comprehensive paid training (including ongoing ServiceTitan updates) ✅ Remote-first culture with flexibility and career growth Ready to Bring Your Experience to the Next Level? Apply today and join a team where your ServiceTitan expertise and customer service skills make a real difference in the trades industry. Pink Callers is an equal opportunity employer committed to diversity and inclusion. Requirements • Work Hours: 40 to 40 hours work • Required Education: High school or equivalent • Required Experience: Experienced(2) years

Handle inbound and outbound customer calls using ServiceTitan to schedule appointments and resolve issues while maintaining a high booking conversion rate in a remote environment. | 2+ years of customer service or call center experience with direct ServiceTitan experience, strong communication skills, tech-savviness, and ability to work independently in a remote-first setting. | RECRUITING FRAUD WARNING: If something feels ‘phishy,’ it probably is. Scammers have been falsely recruiting agents under our name. Pink Callers will never request payment or ask for financial information during the recruitment and hiring process. Elevate Your CSR Career with Pink Callers! Are you a proven Customer Service Representative with 2+ years of experience and hands-on knowledge of ServiceTitan? Pink Callers is looking for top talent to deliver world-class customer experiences for our premium home service clients. About Pink Callers We’re a US-based ServiceTitan-certified call center specializing in remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our team combines industry expertise with cutting-edge AI tools to seamlessly manage customer calls, book appointments, and strengthen client relationships—so contractors can focus on the work they do best. Our Values: Teamwork • Transparency • Proactive • Problem-Solving • Leadership Your Role: Experienced Customer Service Representative What You’ll Do: • Handle inbound and outbound calls with professionalism and empathy • Confidently use ServiceTitan to schedule appointments, manage calls, and document customer interactions • Apply your customer service expertise to resolve concerns quickly and effectively • Consistently secure booked appointments while maintaining a high-quality customer experience • Achieve a booking conversation rate of 90% or above • Thrive in a collaborative, fast-paced, remote-first environment • Mentor newer team members by leading by example What We’re Looking For • 2+ years of CSR or call center experience (preferably in trades or service industries) • Direct ServiceTitan experience required (Jobber/HouseCall Pro a plus) • Outstanding verbal and written communication skills • Proven ability to problem-solve and perform under pressure • Tech-savvy and comfortable using tools like Slack, Trello, Dialpad, and email • Team-first mindset with the ability to work independently What You’ll Need (Tech Requirements) • Operating System: Windows 11 (64-bit) or macOS Ventura+ • Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher) • RAM: 8 GB minimum • Storage: 256 GB SSD (Solid State Drive) • Display: 1080p HD (1920x1080) or better, 21” monitor preferred (external monitor required if using laptop) • Camera: Internal or external HD webcam (720p minimum) • Peripherals: All wired (keyboard, mouse, headset) • Headset: USB-wired with noise-canceling mic (no Bluetooth) • Internet: • Download speed: 200 Mbps minimum • Upload speed: 20 Mbps minimum • Latency: under 50ms, no packet loss • Ethernet connection only • Security: Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac) • Ports: 2 available USB ports Why Join Pink Callers? ✅ Competitive hourly wage with advancement opportunities ✅ $500 performance bonus after completing the introductory period ✅ Referral bonuses for bringing other high performers to our team ✅ Comprehensive paid training (including ongoing ServiceTitan updates) ✅ Remote-first culture with flexibility and career growth Ready to Bring Your Experience to the Next Level? Apply today and join a team where your ServiceTitan expertise and customer service skills make a real difference in the trades industry. Pink Callers is an equal opportunity employer committed to diversity and inclusion. Requirements • Work Hours: 40 to 40 hours work • Required Education: High school or equivalent • Required Experience: Experienced(2) years

Answer incoming calls, schedule appointments, provide customer support, and build customer relationships using call center tools. | Entry-level customer service skills, strong communication, basic tech comfort, high school diploma, and ability to work remotely with specified hardware. | • ️ RECRUITING FRAUD WARNING: If something feels 'phishy,' it probably is. Scammers have been falsely recruiting agents under our name. Pink Callers will never request payment nor ask for financial information during the recruitment and hiring process. Start Your Customer Service Career with Pink Callers! Are you ready to launch your career in customer service? We’re seeking enthusiastic, entry-level team members who want to make a difference from the start. No industry experience? No problem—we’ll train you! About Pink Callers We’re a ServiceTitan-certified call center that supports home service contractors in HVAC, plumbing, roofing, and electrical. Our team helps contractors focus on their craft by managing customer calls, scheduling appointments, booking leads, and delivering top-tier service—all powered by people and supported by technology. Our Values: Teamwork • Transparency • Proactive • Problem-Solving • Leadership Your Role: Customer Service Representative What You’ll Do: • Answer incoming customer calls with professionalism and a smile in your voice • Schedule appointments and provide excellent customer support • Learn to work with tools like ServiceTitan, Jobber, or HouseCall Pro (training provided) • Practice clear, friendly communication to build trust with customers • Grow your skills through paid training and ongoing development • Book incoming leads at 85% or above • Building lasting customer relationships with openness and trust What We’re Looking For • Strong communication skills (verbal and written) • Positive, team-focused attitude with a willingness to learn • Comfortable using technology (email, chat, or apps) • Reliable, organized, and ready to work in a fast-paced environment Experience with ServiceTitan, Jobber, or HouseCall Pro is a bonus—but not required. What You’ll Need (Tech Requirements) • Operating System: Windows 11 (64-bit) or macOS Ventura+ • Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher) • RAM: 8 GB minimum • Storage: 256 GB SSD (Solid State Drive) • Display: 1080p HD (1920x1080) or better, 21” monitor preferred (external monitor required if using laptop) • Camera: Internal or external HD webcam (720p minimum) • Peripherals: All wired (keyboard, mouse, headset) • Headset: USB-wired with noise-canceling mic (no Bluetooth) • Internet: • Download speed: 200 Mbps minimum • Upload speed: 20 Mbps minimum • Latency: under 50ms, no packet loss • Ethernet connection only • Security: • Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac) • Ports: 2 available USB ports Why Join Pink Callers? ✅ Competitive hourly pay ✅ Paid training and growth opportunities ✅ $500 bonus after completing your introductory period ✅ Referral bonuses when you bring friends on board ✅ Remote-first, flexible scheduling culture Ready to Start Your Career? Apply today and join a supportive team where you’ll gain valuable customer service experience, grow your skills, and help home service businesses shine. Pink Callers is an equal opportunity employer committed to diversity and inclusion. Requirements • Work Hours: 40 to 40 hours work • Required Education: High school or equivalent

Handle inbound customer service and appointment-setting calls using CRM tools with professionalism and an 85%+ booking conversion rate. | High school diploma, customer service experience in trades or service industries, tech proficiency with specific tools, leadership experience, and ability to work under pressure. | • ️ RECRUITING FRAUD WARNING: If something feels 'phishy,' it probably is. Scammers have been falsely recruiting agents under our name. Pink Callers will never request payment nor ask for financial information during the recruitment and hiring process. Are You Ready to Make an Impact from Day One? ✅ Experienced CSR looking for immediate opportunities? ✅ Trades background ready to leverage your industry knowledge? ✅ Proven leader seeking a collaborative environment? ✅ Results-driven professional excited about performance bonuses? About Pink Callers We're a ServiceTitan-certified call center specializing in fractional remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our customer service experts combine in-depth industry knowledge with cutting-edge AI technology to handle client communications efficiently. This allows our contractor partners to focus on their core work while we manage their customer relationships 24/7. Our Values: Teamwork • Transparency • Proactive • Problem-Solving • Leadership Your Role: Customer Service Representative What You'll Do: • Handle inbound customer service and appointment-setting calls with complete professionalism • Book with an 85% or above conversion rate • Work directly with CRM's such as ServiceTitan, Jobber, or HouseCallPro • Apply your trades industry expertise to understand client needs and deliver tailored solutions • Lead by example in our collaborative, fast-paced environment • Engage in ongoing professional development to sharpen your skills • Resolve complex customer issues using exceptional communication and analytical thinking What We Need (Non-Negotiables) • Proven customer service track record in trades/service industries • Tech-savvy: Confidently navigate tools such as Trello, Slack, Dialpad, ServiceTitan, and Email • Outstanding verbal and written communication skills • Proactive problem-solving mindset with quick decision-making abilities • Demonstrated leadership experience in previous roles • Thrives under pressure in high-volume environments • Team-first mentality with collaborative approach Minimum Standard Equipment: • Operating System: Windows 11 (64-bit) or macOS Ventura+ • Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher) • RAM: 8 GB minimum • Storage: 256 GB SSD (Solid State Drive) • Display: 1080p HD (1920x1080) or better, 21” monitor preferred (external monitor required if using laptop) • Camera: Internal or external HD webcam (720p minimum) • Peripherals: All wired (keyboard, mouse, headset) • Headset: USB-wired with noise-canceling mic (no Bluetooth) • Internet: • Download speed: 200 Mbps minimum • Upload speed: 20 Mbps minimum • Latency: under 50ms, no packet loss • Ethernet connection only • Security: • Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac) • Ports: 2 available USB ports Why Choose Pink Callers? Immediate Benefits: • Competitive hourly wage with a clear advancement path • $500 performance bonus after successful completion of the introductory period • Referral bonuses for bringing top talent to our team • Comprehensive paid training program • Ongoing professional development opportunities • Remote-first culture with flexible scheduling options Growth Opportunities: Join a rapidly expanding company that invests in your success and recognizes your contributions. Ready to Hit the Ground Running? Apply today and join a team of customer service professionals who are making a real difference in the trades industry! Pink Callers is an equal opportunity employer committed to diversity and inclusion. Requirements • Work Hours: 40 to 40 hours work • Required Education: High school or equivalent • Required Experience: None(1) years