Ping Identity

Ensure customer success with Ping solutions through technical guidance, training, and support, while managing relationships and coordinating with internal teams. | Minimum 5 years of enterprise customer-facing experience, knowledge of web technologies, and familiarity with identity management protocols; experience with Ping Identity solutions is a plus. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers. You will: Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs Facilitate visibility into company’s product roadmap to help educate and engage customers Assist with over-the-shoulder configuration help on features and flows Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer Provide customers with ad-hoc training to help build the skills in the 'most needed' areas Engage in the escalation and priority of support tickets created by clients in the program as needed Provide product demonstrations of Ping technologies Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved Provide feedback to Product Management for future products or enhancements based on trends and requirements Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty You have: Understanding of Java and knowledge of web technologies Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role Strong verbal and written communication skills Strong organizational skills Experience with SFDC or equivalent CRM systems Ability to manage proactive and reactive tasks effectively Proven track record in managing relationships with large enterprise clients Experience with Identity Management, Access Management or Federation On-call may be a requirement for this position You have an advantage if: Experience with Ping Identity solutions and APIs Experience with Windows and Linux operating systems General networking knowledge of protocols like HTTP/S, TCP/IP General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus Bachelor’s Degree in Computer Science or equivalent experience Salary Range USA: $120,000 to $140,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and execute partner marketing strategies to drive sales and revenue growth through various partner channels. | 5-7+ years in B2B partner marketing, experience in cybersecurity or similar tech fields, strong relationship and program management skills. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Ping Identity seeks an experienced Senior Partner Marketing Manager for North America to lead, develop, and execute our partner marketing strategy across the region with a set of priority partners. This role is critical to driving demand generation and revenue growth through our extensive partner ecosystem, including hyperscalers, resellers, distributors, global and regional systems integrators and more. The ideal candidate is an innovative, results-driven marketer with a strong background in B2B technology and cybersecurity, extensive experience working with channel sales, and a demonstrated ability to develop and implement high-ROI partner programs. Key Responsibilities Strategy and Execution: Define and lead the North America partner marketing strategy for a set of priority partners, aligning closely with sales and marketing objectives. Implement demand generation and go-to-market programs across the region to drive partner sales and new customer acquisition. Program Development: Design and execute high-ROI marketing programs and campaigns, leveraging Ping's direct marketing programs as well as building custom, co-marketing efforts with priority partners, to support partner sales. Ensure programs are fully enabled and aligned with Ping’s product offerings, messaging, and value propositions. Sales Alignment: Work collaboratively with the North America sales and partner teams to align on objectives, execute joint marketing plans, and drive initiatives that support pipeline growth and accelerated conversions. Partner Relationships: Develop deep relationships within our priority partner set and collaborative strategies that create urgency and empower channel partners and accelerate sales. Budget Management and ROI Measurement: Manage the partner marketing budget for your partners effectively, setting performance targets, and measuring ROI on campaigns, incentives, and programs to optimize investment and drive business outcomes. Cross-Functional Collaboration: Partner with global and regional marketing teams to ensure consistency in messaging, positioning, and program execution, while tailoring campaigns to the specific needs of the North American sub-regions and verticals. Performance Monitoring: Leverage data-driven insights to monitor and optimize program effectiveness, making recommendations for adjustments based on KPIs, market trends, and partner feedback. Pipeline Ownership: Own the partner pipeline number for your partners, in collaboration with Sales. Conduct weekly pipeline reviews, represent partner marketing forecasts and contribution in all sales calls and business reviews for your partner set. Qualifications Experience: 5-7+ years of partner marketing experience in a B2B technology organization, preferably in cybersecurity. Channel Marketing Expertise: Demonstrated experience working with a variety of partner types (hyperscalers, resellers, distributors, GSIs, alliances, and technology providers) and an in-depth understanding of partner marketing motions (to-partner, through-partner, and with-partner). Strategic Vision: Proven ability to develop comprehensive partner marketing strategies that drive sales and build long-term value. Analytical Mindset: Skilled in budget management and performance analysis, with the ability to use data to drive decisions, evaluate success, and optimize programs. Relationship Management: Exceptional relationship-building and communication skills to influence and partner with internal teams and external partners, ensuring alignment and execution across various stakeholders. Technical Proficiency: Experience with marketing platforms (e.g., Salesforce, partner management systems) and a strong understanding of enterprise lead management and marketing attribution as it relates to partner marketing investments. Education: BA/BS in Marketing, Business, Communications, or a related field Salary Range $125,500 to $160,000 USA: In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Analyze and optimize go-to-market strategies and performance metrics to drive revenue growth and operational efficiency. | Extensive experience in analytics, proven ability to lead cross-functional initiatives, and strong communication skills. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Senior Manager, Business Operations Strategy & Analytics plays a critical role in building Ping Identity’s unified, intelligence-driven Go-to-Market (GTM) engine. As we scale toward predictable, efficient, and globally harmonized revenue performance, this role serves as a strategic analytics leader—designing, implementing, and operationalizing the data and insights that drive decision-making across Marketing, Sales, Alliances and Channels, and Customer Success. This role requires a blend of deep analytical expertise, GTM systems understanding, and the ability to translate complex insights into actionable recommendations. The Senior Manager is expected to execute as a subject matter expert, influence decisions across departments, and lead high-impact cross-functional initiatives without direct oversight. This individual contributor role is part of the Business Operations team within the Office of the CEO. It is a unique blend of opportunities and responsibilities for a versatile person with a diverse set of skills and interests. You will report to and be mentored by the Vice President, Business Operations. Responsibilities include: Analyze various financial and operational metrics to measure the effectiveness of the sales and marketing strategic initiatives portfolio from a go-to-market and customer adoption perspective. Identify key trends, root causes, and action plans and drive follow-up and closure of action plans. Analyze growth trends to identify value capture opportunities Develop new OKRs and KPIs and work with cross-functional stakeholders to implement continuous optimization plans Work with cross-functional stakeholders and represent Business Operations in the annual planning process to develop key financial targets and cross-Ping performance metrics. Lead GTM data related projects and initiatives independently and manage stakeholder expectations Translate analytical findings into strategic narratives that influence senior leadership alignment and investment decisions. Partner with systems and engineering teams to deploy and enhance AI-driven analytics, predictive forecasting, and prescriptive insights. Lead complex cross-functional analytics projects from inception through execution—including stakeholder alignment, requirement scoping, timeline management, risk mitigation, and results communication. Required Qualifications 8+ years of experience in an analytical role; familiarity with enterprise software or Cloud technology industry a plus Strong quantitative reasoning and analytical capabilities, translating insights into actionable strategies and business cases. Proven ability to lead cross-functional programs, influence senior stakeholders, and drive initiatives through ambiguity. Degree in business, economics, or other analytical concentration Experience designing sales models, dashboards, and insights that improve forecast accuracy and GTM efficiency. Exceptional communication skills, capable of presenting insights to executives and large cross-functional groups. Experience working with clients or customers, meeting facilitation and white boarding Light to moderate travel may be required Salary Range: $148,500-$180,350 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manage professional services forecasting, pipeline reporting, intake and prioritization processes, maintain operational documentation, and support strategic projects. | 7+ years in professional services or related operations roles, experience with forecasting and pipeline reporting, strong documentation and process skills, familiarity with PSA tools and CRM, excellent communication, and a bachelor's degree. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Ping Identity is seeking a motivated and hands-on Operations Manager to strengthen our Professional Services (PS) Strategy & Operations team. This individual will play a key role in shaping and operating core PS processes, with a focus on pre-sales operations, forecasting support, intake, documentation, and enablement. As an individual contributor, this role will run the PS regional bookings forecast calls (AMER, EMEA, APJ), support pipeline reporting and analysis, and partner with the PS Ops & Strategy Director to improve visibility and predictability. The Operations Manager will also own the PS intake mechanism and act as editor-in-chief for the PS Operations Playbook in Confluence. In addition, they will partner with the PS Ops & Strategy Director to triage and prioritize initiatives, support requirements gathering, and assist in the rollout and enablement of new processes. This role requires operational rigor, attention to detail, and cross-functional collaboration, providing the team with structure and clarity in a rapidly evolving organization. Key Responsibilities Bookings & Forecasting Run PS regional forecasting calls (AMER, EMEA, APJ). Lead pipeline reporting and analysis to provide insights into coverage and predictability. Partner with PS Leadership and Finance to support forecasting inputs. Support enforcement of pipeline hygiene standards (audit, cleanup, data integrity). Provide reporting and inputs to support the PS Ops & Strategy Director and PS VP in delivering the global forecast roll-up. Intake & Prioritization Design, launch, and own the PS Intake Mechanism as the “single front door” for operational requests (projects, reporting, process changes). Establish categories, SLAs, and reporting for intake requests. Partner with the PS Ops & Strategy Director to triage and prioritize initiatives for execution. Translate intake requests into clear requirements for the team and cross-functional partners. Enablement & Documentation Own and maintain the PS Operations Playbook in Confluence. Capture and codify institutional knowledge, SOPs, RACIs, and governance processes into a structured, usable format. Ensure documentation is updated, accurate, and embedded into onboarding and team enablement. Support enablement of new processes and initiatives across the PS team. Strategic Project Support Provide requirements gathering, documentation, and UAT support for PS-owned initiatives. Support system integration and process rollouts by contributing process insights and coordinating enablement. Act as a flexible contributor to strategic initiatives, ensuring smooth handoff between process design and operational execution. Qualifications 7+ years of experience in Professional Services Operations, Sales Operations, Revenue Operations, or related roles. Experience supporting forecasting processes and producing pipeline reporting with regional leadership. Strong background in process documentation, requirements gathering, and workflow design. Hands-on experience with PSA tools (Kantata preferred), CRM (Salesforce), and collaboration platforms (Confluence). Excellent communication skills; able to confidently facilitate forecasting calls and provide reporting insights. Strong organizational skills, with experience managing intake or request triage processes. Bachelor’s degree in Business, or related field required. Highly Preferred: Experience in SaaS, Cloud, and Professional Services environments. Preferred: certifications in project management, business analysis, or operational excellence (e.g., PMP, Lean Six Sigma). What Success Looks Like Bookings & Forecasting: Regional forecast calls run smoothly; pipeline reporting is accurate and actionable; inputs provided consistently to support the global forecast roll-up. Intake & Prioritization: All requests flow through a single intake mechanism; backlog is categorized, prioritized, and tracked transparently; SLAs are met. Enablement & Documentation: Confluence Playbook is current, widely adopted, and embedded into onboarding; SOPs and governance processes are documented and repeatable. Strategic Project Support: Requirements and UAT support enable smooth execution of automation and integration projects; PS Ops initiatives are rolled out successfully with strong enablement. Collaboration & Influence: Recognized as a trusted partner to the PS Ops & Strategy Director, regional leadership, and cross-functional teams by providing structure, clarity, and follow-through. Salary Range: $100,000 - $110,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Own and manage the product roadmap and backlog for PingOne Verify and Credentials, gather customer and partner input, collaborate with engineering and design teams to deliver features, and drive product strategy in digital identity verification. | 3+ years in cloud product management or related roles, knowledge of identity and access management technologies, strong project leadership, ability to synthesize technical info, and experience driving cross-team collaboration. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. About The Role We’re hiring a Product Manager to help drive Neo, a key product solution of Ping Identity focused on the future of digital identity verification and verifiable credentials. Neo brings together PingOne Verify (identity verification) and PingOne Credentials (wallet and credential issuance). You’ll help shape how people securely prove who they are. You’ll work on one of the most exciting shifts in digital identity: decentralized credentials and AI-powered identity verification. Neo is already in the market and rapidly gaining traction with global enterprises. You’ll partner with a team that moves fast, listens closely, and obsesses over user value. We value speed, clarity, and curiosity, and we leave ego at the door. You’ll gain exposure to senior leadership, and grow ownership quickly. This is a high-impact role, focused on building the next generation of digital identity experiences through interoperability, trust, and user-first thinking. Location: Hybrid preferred – Denver, CO (Headquarters) We have a strong preference for candidates based in the Denver metro area who can work onsite at least once per week in our headquarters. However, we will also consider exceptional remote candidates located in U.S. Mountain Time. What You’ll Do • Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, aligning milestones with the product strategy for PingOne Verify and PingOne Credentials • Gather customer, partner, and partner input to understand scenarios and requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases. • Provide detailed input into the product planning process and feature prioritization, creating crisp specifications, aligning stakeholders, and driving execution with engineering. • Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine features that meet customer and market needs. • Partner with documentation, user acceptance testing, and design teams to ensure a complete, polished, and high-quality product offering. • Coordinate with Engineering and Architecture on technology monitoring and industry innovations, balancing long-term vision with short-term delivery. • Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction. • Help scale the decentralized identity ecosystem through innovation, interoperability, and trust. What You’ll Bring • 3+ years of work experience in cloud computing in a product management, solution architecture or engineering role. • Knowledge of identity and access management, identity and authentication use cases, standards and technology. • A history of managing product development lifecycles to consistently deliver high-quality releases. • Comfort in discussing product capabilities and market relevance to end-users, partners, C-suite, engineers, analysts. • The ability to gather and prioritize market data to maintain a product roadmap. • Able to synthesize technical information into crisp recommendations and present and defend recommendations to a variety of audiences. • Strong project/program management leadership including scope, schedule, budget, quality, communications. • Able to create effective relationships, influence and collaborate internally and externally at all organizational levels. • Proven strength solving technical problems by driving cross-team collaboration, ownership, and accountability. • High-agency and extreme ownership: You consistently take initiative, drive progress without waiting for direction, and assume accountability for outcomes • Adaptive ways of boosting efficiency with AI, through workflows, tools, or automation: You identify opportunities to apply AI for automation and optimization, improving team productivity and consistency. • Process-focused mindset: you bring clarity and consistency to how work gets done: You establish clear, repeatable processes that align teams and ensure predictable delivery. Salary Range: $135,000-$185,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Own and maintain the product roadmap and backlog, gather customer and partner input, prioritize features, collaborate with engineering and design teams, and drive product delivery for digital identity verification solutions. | 3+ years in cloud computing product management or related roles, knowledge of identity and access management standards and technology, strong project/program management skills, ability to synthesize technical information, and experience driving cross-team collaboration. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. About the Role We’re hiring a Product Manager to help drive Neo, a key product solution of Ping Identity focused on the future of digital identity verification and verifiable credentials. Neo brings together PingOne Verify (identity verification) and PingOne Credentials (wallet and credential issuance). You’ll help shape how people securely prove who they are. You’ll work on one of the most exciting shifts in digital identity: decentralized credentials and AI-powered identity verification. Neo is already in the market and rapidly gaining traction with global enterprises. You’ll partner with a team that moves fast, listens closely, and obsesses over user value. We value speed, clarity, and curiosity, and we leave ego at the door. You’ll gain exposure to senior leadership, and grow ownership quickly. This is a high-impact role, focused on building the next generation of digital identity experiences through interoperability, trust, and user-first thinking. What You’ll Do • Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, aligning milestones with the product strategy for PingOne Verify and PingOne Credentials • Gather customer, partner, and partner input to understand scenarios and requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases. • Provide detailed input into the product planning process and feature prioritization, creating crisp specifications, aligning stakeholders, and driving execution with engineering. • Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine features that meet customer and market needs. • Partner with documentation, user acceptance testing, and design teams to ensure a complete, polished, and high-quality product offering. • Coordinate with Engineering and Architecture on technology monitoring and industry innovations, balancing long-term vision with short-term delivery. • Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction. • Help scale the decentralized identity ecosystem through innovation, interoperability, and trust. What You’ll Bring • 3+ years of work experience in cloud computing in a product management, solution architecture or engineering role. • Knowledge of identity and access management, identity and authentication use cases, standards and technology. • A history of managing product development lifecycles to consistently deliver high-quality releases. • Comfort in discussing product capabilities and market relevance to end-users, partners, C-suite, engineers, analysts. • The ability to gather and prioritize market data to maintain a product roadmap. • Able to synthesize technical information into crisp recommendations and present and defend recommendations to a variety of audiences. • Strong project/program management leadership including scope, schedule, budget, quality, communications. • Able to create effective relationships, influence and collaborate internally and externally at all organizational levels. • Proven strength solving technical problems by driving cross-team collaboration, ownership, and accountability. • High-agency and extreme ownership: You consistently take initiative, drive progress without waiting for direction, and assume accountability for outcomes • Adaptive ways of boosting efficiency with AI, through workflows, tools, or automation: You identify opportunities to apply AI for automation and optimization, improving team productivity and consistency. • Process-focused mindset: you bring clarity and consistency to how work gets done: You establish clear, repeatable processes that align teams and ensure predictable delivery. Salary Range: $135,000-$185,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

As a CX Business Analyst, you will guide strategic customers to optimize their operational effectiveness and maximize the value of their Ping Identity investments. You will identify customer problems or opportunities and recommend and implement solutions to improve processes, services, products, and software. | The role requires 5+ years of experience as a Business Analyst, with strong analytical and communication skills. Familiarity with IT systems and data analysis tools is essential, along with the ability to collaborate effectively with diverse stakeholders. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a CX Business Analyst at Ping Identity, you will play a pivotal role in guiding our strategic customers to optimize their operational effectiveness and maximize the value derived from their Ping Identity investments. Your main goal is to identify customer problems or opportunities and recommend and implement solutions to improve processes, services, products, and software. Key Responsibilities: Understanding business needs: Engaging with internal departments and external stakeholders to understand business goals, objectives, and pain points. Develop Business Rational Cases and proposals for the business cases. Requirements gathering and analysis: Eliciting, documenting, and analyzing functional and technical requirements for projects and systems. Process analysis and design: Analyzing current business and customer processes to identify inefficiencies and design improved workflows. Solution development and implementation: Contributing to the development and implementation of solutions, which may involve new software, systems, or process changes. Create enablement content, material and perform training on process changes and updates. Data analysis and reporting: Analyzing data to uncover trends and insights, and creating reports and visualizations to present findings to internal and external stakeholders. Communication and stakeholder management: Effectively communicating with diverse stakeholders, including technical teams, management, and end-users, to ensure alignment and manage expectations. Testing and quality assurance support: Supporting testing activities and ensuring solutions meet business and customer needs. Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention. Required skills 5+ years of experience working in Business Analyst role Analytical skills: Ability to analyze complex information, identify problems, and develop solutions. Communication skills: Excellent verbal and written communication to effectively interact with various stakeholders. Presentation Skills - ability to put together high quality and branded presentations for internal and external viewing Problem-solving skills: Ability to address challenges and find practical solutions. Technical aptitude: Familiarity with IT systems, software applications, and data analysis tools (e.g., Excel, SQL, Tableau, Power BI). Business acumen: Understanding of business principles, operations, and industry trends. Teamwork and interpersonal skills: Ability to collaborate effectively with colleagues and stakeholders. Organizational skills: Strong organization and time management to handle multiple projects and tasks. Adaptability and flexibility: Ability to adjust to changing business needs and project requirements. Salary Range: $85,000 - $101,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Drive new logo acquisition and upsell opportunities within an assigned territory by positioning value propositions, negotiating contracts, and collaborating with internal and external partners. | Significant quota-carrying experience selling enterprise software with a track record of closing large, complex deals, established C-level contacts, and experience working with partners and system integrators. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Reporting to the Regional Sales Director, the Account Executive is a field-based position with ownership of an assigned territory focused on net new logo and upsell opportunities. You will have the ability to utilize a robust internal resource model, a broad tech stack, and a global partner directory to position yourself for future success. You will: Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy. Position and articulate our value proposition to customers to maximize the business opportunity. Negotiate and close complex contracts with the support of global partners. Report on sales activity and forecasts to senior management. Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses. Provides customer feedback to marketing, customer success, product management, and engineering teams. Work collaboratively to acquire additional/specialist resources as needed. You have: Significant quota-carrying experience selling enterprise software solutions. Results-oriented with multiple years meeting or exceeding quota within the market. Sustainable record of signing strategic and large projects, with long and complex sales cycles. Established sector-related C level contacts. Successful record dealing with strategic buyers. Deep knowledge of the relevant key drivers of change in the industry. Background working with regional/national/global partners and system integrators. Prior training and experience in value selling and account planning methodologies. Base Hiring Range: $100,000-$120,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Drive new logo and upsell sales in an assigned territory by positioning value propositions, negotiating contracts, and collaborating with internal and external partners. | Significant quota-carrying experience in enterprise software sales with a proven record of closing large, complex deals and established C-level contacts. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Strategic Account Executive is a field-based position with ownership of an assigned territory focused on net new logo and upsell opportunities. You will have the ability to utilize a robust internal resource model, a broad tech stack, and a global partner directory to position yourself for future success. You will: Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy. Position and articulate our value proposition to customers to maximize the business opportunity. Negotiate and close complex contracts with the support of global partners. Report on sales activity and forecasts to senior management. Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses. Provides customer feedback to marketing, customer success, product management, and engineering teams. Work collaboratively to acquire additional/specialist resources as needed. You have: Significant quota-carrying experience selling enterprise software solutions. Results-oriented with multiple years meeting or exceeding quota within the market. Sustainable record of signing strategic and large projects, with long and complex sales cycles. Established sector-related C level contacts. Successful record dealing with strategic buyers. Deep knowledge of the relevant key drivers of change in the industry. Background working with regional/national/global partners and system integrators. Prior training and experience in value selling and account planning methodologies. USA:$139,000-$174,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead cross-functional go-to-market initiatives for Workforce Identity products, including strategy, product launches, content creation, and team mentorship. | 8+ years in B2B SaaS product/solutions marketing, strong storytelling and communication skills, experience with identity/security software preferred, and a bachelor's degree or equivalent. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Enterprises need secure, frictionless access for employees and contractors. Ping Identity is reimagining Workforce Identity around a simple principle: Verified Trust. As the Senior Manager, Product & Solutions Marketing for Workforce Identity, you will set strategy and lead cross‑functional execution for our Workforce Identity portfolio. You will report to the Senior Director, Product & Solutions Marketing. You Will: Lead high‑impact, cross‑functional initiatives spanning Product, Sales, Enablement, Customer Success, and Marketing; set go-to-market objectives for Workforce Identity and drive extraordinary results through collaboration and team wins. Shape marketing strategy with data—think big on opportunities while grounding prioritization and resource allocation in customer signals and ROI. Drive product and solutions launches end-to-end, taking ownership of timelines, quality, and outcomes. This includes market research, competitive insights, messaging and positioning, content creation, internal communications, web, email newsletters, analyst briefings, field/event marketing, and sales enablement. Create reusable frameworks and toolkits (personas, value frameworks, solution architectures, demo scripts) that raise the bar and scale go-to-market quality across teams. Serve as a customer-obsessed, go‑to expert and spokesperson for Workforce Identity, anchoring stories in insights; distill our solutions and technology into executive‑ready narratives and proof. Leverage market, analyst, and competitive intelligence; convert findings into differentiated talk tracks, objection handling, and pricing/packaging inputs that deliver extraordinary results. Mentor and uplevel others—sponsor experiments and build inclusive, scalable processes that respect individuality and help the team grow. Measure, report, and iterate—own KPIs (pipeline contribution, conversion, adoption, win rate) and optimize for the long game with customers and partners. You Have: 8+ years of relevant B2B SaaS marketing experience (product/solutions marketing or adjacent go-to-market functions), ideally in identity, security, or infrastructure. Track record leading ambiguous, cross‑functional programs with a “take ownership” mindset and accountability for results. Recognized deck-building, storytelling, and synthesis skills; able to create frameworks that others adopt. Executive‑ready communication; confidence presenting internally and to customers, partners, and technical audiences. Demonstrated measurement mindset (defining KPIs, analyzing funnel metrics, running experiments) in service of extraordinary results. Bachelor’s degree in marketing, business, or a related field (or equivalent experience). Bonus Points If You Have: Background in product and solutions marketing for identity, security, or infrastructure software. Familiarity with workforce identity and access management (IAM), identity governance and administration (IGA), and/or privileged access management (PAM). Proficiency with generative AI (LLMs) for research and content development. Experience marketing to enterprise IT/security buying teams and supporting strategic deals. Ability and willingness to travel up to 25%. Salary Range USA: $143,000 to $153,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and scale a digital and automated customer success program focusing on customers under $250K revenue, managing a team of contractors, driving customer value realization, and aligning cross-functional teams to ensure customer retention and growth. | 10+ years in Customer Success with 5+ years leadership in high-growth SaaS, expertise in scaling digital success models, team management, strong communication and business development skills, technical aptitude with cloud and identity management, and experience with CRM tools like Salesforce or Gainsight. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Scaled Customer Success Leader will report to the SVP, Customer Success & Renewals and ensure the long-term profitability and sustainability of Ping's customers by leading initiatives that drive success at each step of the customer journey. The leader will also enable customer value-realization at scale by delivering the customers' desired outcomes across both digital and scaled resourcing models, so Ping may drive expansion and realize the full value of the partnership. Key responsibilities will include: Defining and driving the strategic vision for the scaled customer success program, ensuring alignment with overall business goals and a focus on customers under $250K in revenue. Designing and executing a world-class scaled success model, leveraging digital and automated strategies, including a pooled team of contractors. Leading, building, and developing a high-impact team of contractors executing “CSM lite” motions focusing on recruitment, onboarding, and continuous development to ensure they operate with urgency and drive measurable results. Oversight & management of the outsourced teams. Implementing a comprehensive digital strategy for the customer journey, from a digital onboarding experience to proactive engagement based on customer segmentation and risk profiles. Design, build and roll out of various plays required to drive success & renewal (including support of out quarter risk forecasting) in the scaled space. Partnership with key stakeholder groups across Ping including Training, User Documentation and Community to ensure cohesive scaled customer experience strategy across required functions. Design, build, and deliver a comprehensive scaled success strategy inclusive of scaled resource engagement, guided digital journey, and the measurement of success across each milestone. Establishing and analyzing key performance indicators (OKRs, KPIs) and other metrics to effectively measure the success of the scaled customer base including renewals, health scores, and growth. Driving business value by enabling customers to achieve desired outcomes and maximizing value realization across the platform, contributing to increased revenue and retention. Fostering a customer-first culture across the organization and maintaining robust cross-functional partnerships to ensure alignment on customer needs. Optimizing and managing all scaled CS processes, including onboarding, training, and renewals, while continuously testing and improving tactics. Acting as a key advisor for product adoption and identifying potential risks by staying informed about Ping's release schedules. Managing team operations, including cross-functional team management, compensation, and team structure decisions. Qualifications To be a successful Scaled Customer Success Leader, you should have: A minimum of 10 years of experience in Customer Success, Onboarding, or Professional Services, with at least 5 years in a leadership capacity at a high-growth SaaS organization. Proven expertise in managing and scaling customer success programs, with a focus on digital and automated engagement models. Experience in recruiting, developing, and leading a high-impact team of pooled success managers or contracted success management resources. Strong persuasion, argumentation, and diplomacy skills to manage and build consensus throughout the customer success department, its activities, and relevant stakeholders. High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and team members. A deep understanding of software businesses, with knowledge of both the subscription and renewal models. Expert communication skills and the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward. Business development knowledge and, ideally, experience growing a business. A strong analytical and goal-oriented mindset with a bias towards action, backed by expert-level people and project management knowledge and skillset. Advanced business experience and the ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports. Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions. The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers. A strong combination of technical and leadership skills. A naturally curious and proactive approach to uncovering adoption blockers and risks. Experience with Salesforce.com, Gainsight, or equivalent CRM systems. Solid technical understanding of Cloud Solutions. USA: $177,288 to $221,610 plus Bonus - In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and manage the AMER Cloud Technical Support team, develop and execute support strategies, optimize support processes, and drive continuous improvement to ensure exceptional customer experiences. | Extensive senior leadership experience in customer or technical support within technology, proven team management skills, knowledge of SaaS, Managed Services, and compliance standards like FedRAMP and IL4/5, and a relevant bachelor's degree or equivalent experience. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Senior Director, Technical support is a strategic leadership role responsible for overseeing the AMER cloud technical support function and ensuring exceptional customer experiences. Reporting to the VP Global Support, this position will lead and manage the AMER Cloud Support team, develop and execute support strategies, and drive continuous improvement to meet customer needs and expectations. The senior director will collaborate closely with cross-functional teams to optimize support processes, enhance customer satisfaction, and contribute to the overall success of Ping. Main Responsibilities: • Develop and execute the overall cloud support strategy, aligned with the company's business goals and customer needs. • Lead and manage the AMER Cloud Technical Support team, fostering collaboration, professional growth, and excellence in customer service. • Define and implement support processes, policies, and metrics to ensure prompt and effective resolution of customer issues. • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve support effectiveness and customer satisfaction. • Drive the adoption and utilization of support tools, technologies, and systems to enhance support productivity and enable data-driven decision-making. • Collaborate with cross-functional teams, including Success, Product Management, Cloud Engineering, and Quality Assurance, to identify and address product-related issues and improve product reliability and usability. • Develop and deliver customer support training programs to enhance the skills and knowledge of support team members. • Foster a customer-centric culture within the support organization, promoting a proactive and empathetic approach to customer interactions. • Deploy operational improvements leveraging automation, AI, and Process standardization • Establish and maintain strong relationships with key customers, acting as a trusted advisor and escalation point for critical issues. • Monitor and analyze support metrics and customer feedback, providing insights and recommendations to executive leadership to drive continuous improvement. • Manage and allocate resources effectively to meet business objectives, including staffing, budgeting, and project prioritization. • Adaptability, flexibility and the conviction to “do the right thing” by keeping a customer centric mentality at all times Required Skills & Qualifications • Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field or similar experience. • Extensive experience in a senior leadership role in Customer Support or Technical Support within the technology industry. • Proven track record in leading and managing a high-performing Customer Support team. • Experience across SaaS, Managed Services, FedRAMP, IL4/5. Salary Range: 155,454.00 - 194,318.00 USD Plus Bonus In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Build and maintain C-suite relationships, guide customers on operational effectiveness, lead business transformation initiatives, orchestrate account strategies, reduce churn, and deliver strategic workshops to drive client success and retention. | 10+ years in value program/customer success leadership, 4-7+ years management consulting or equivalent SaaS GTM experience, advanced degree preferred, strong strategic thinking, SaaS business knowledge, excellent client-facing skills, and experience with Fortune 5000 customers. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Reporting to the Sr. Director, Accelerate Program, the Ping Accelerate- Executive Strategist will be responsible for building customer c-suite executive relationships and executing management consulting engagements focused on driving transformational outcomes, ensuring long-term client retention, and cementing our position as an indispensable partner. Our ideal candidate is a seasoned management consultant who excels at navigating complex organizations, building C-suite relationships, and translating strategy into measurable results. You will be the architect of our clients' long-term success. Key Responsibilities• Executive Relationship Development: Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations. • Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions. • Business Transformation Guidance: Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives. • Account Strategy Orchestration: Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Solutions Engineering, Marketing, Customer Success, etc.). • Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion. • Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity. • Resource Alignment: Identify and facilitate the timely engagement of the right specialist and support resources for customer deals. • Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy. • Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention. SKILLS AND COMPETENCIES • 4-7+ years of experience in management consulting at a top-tier firm such as Boston Consulting Group (BCG), McKinsey & Company, or Bain & Company or equivalent SaaS GTM experience with a $1B revenue firm • Advanced Degree: An MBA or other relevant advanced degree from a leading institution is highly preferred. • Minimum 10+ years of experience working as a value program and/or customer success leader with accountability for a programmatic impact on customer success, presales and sales, with proven performance and specific revenue goal achievement. • Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans • Results oriented with multiple years meeting or exceeding goals by rationalizing coverage models, compensation plans, and GTM motions of direct and matrixed delivery teams • Outstanding presentation and client-facing skills • High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and team members, particularly with C-level executives internally and externally • Deep understanding of SaaS and software businesses, with knowledge of both the subscription and renewal models and the commercial experience to shape them • Business development knowledge including creating and closing Seven figure transactions at scale, and empathy for all GTM roles from sales, presales, services and success vantage points • Experience driving operational improvement for pre and post sales processes, implementing workflow and service systems to drive pace and control of revenue transactions • Success driving predictable, consistent overachievement of gtm delivery motions in terms of outcomes and utilization of resources • Success in driving data science o customer usage and value attainment to produce compelling customer experiences and gtm motions • Strong analytical and goal-oriented mindset with a bias towards action, backed by expert-level people and project management knowledge and skillset. • Advanced business experience and ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports. • Operational analysis and reporting skills to highlight our programs progress to internal stakeholders • Identity and Access Management experience highly desired • Fortune 5000 Customer segment focus and experience highly desired Salary Range: 157,744 - 197,180 USD In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manage and scale cloud accounts across AWS, Azure, and GCP with automation, deploy and debug cloud stacks, ensure security compliance, mentor peers, and participate in 24/7 on-call rotation. | 5+ years Linux/UNIX administration, 5+ years AWS including policy and role management, 2+ years GCP or Azure, scripting skills, cloud provisioning frameworks, server configuration tools, GitHub experience, and observability expertise. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. You will: • Manage and scale multiple cloud accounts (AWS, Azure, GCP) accounts with automation technologies • You will deploy and debug cloud stacks, educating teams on new cloud projects, and ensuring the security of our cloud infrastructure • As a cloud operations engineer, you will identify the most optimal cloud-based solutions for our internal users and maintain cloud infrastructures following best practices and company security policies • Stay current with industry trends and leading practices and mentor and train peers and colleagues as necessary • This is a 24/7 on-call position with a rotation schedule. You have: • 5+ years experience with Linux/UNIX systems administration • 5+ years Amazon Web Services (AWS), including managing AWS Organizations, policy and role management and implementation • 2+ years GCP or Azure experience • 5+ years experience in scripting skills (Python/Ruby/Bash/Go) • Experience provisioning public cloud resources using frameworks such as CloudFormation and/or Terraform • Solid experience with server configuration with Ansible/Puppet/Chef/Salt • Experience using GitHub in a team environment (merge requests, branching, push, and pulls) and related SDLC concepts and implementations • Ability to utilize observability technologies to offer guidance in solving current and anticipated platform constraints You have an advantage if: • Experience with Docker and container orchestration (Kubernetes) • Experience with DevOps automation platforms such as Jenkins or GitHub Actions • Develop monitoring solutions and analysis across multiple data centers • History using terraform at scale across multiple different provider implementations Salary Range: $121,000-$141,480 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and mentor a Quality Engineering team, define and execute test automation strategies, collaborate cross-functionally to enhance product quality, and manage strategic planning including headcount and budget. | 5+ years people management in Quality Engineering with SaaS experience, expertise in test automation frameworks, knowledge of distributed systems and cloud-native tech, and a relevant bachelor's degree or equivalent. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. At Ping Identity, we are the champions of identity-defined security, enabling secure connections and digital trust for the world's leading enterprises. As the Senior Manager of Quality Engineering for our flagship PingOne platform, you will be at the heart of that mission. This is a high-impact leadership role where you won't just manage a team; you will architect the future of quality for a mission-critical, multi-tenant SaaS solution. You will lead a talented team of Quality Engineers, collaborate with fellow leaders to forge a cohesive vision for quality, and own the end-to-end testing strategy. This includes spearheading the evolution of our automation frameworks, pioneering the use of AI to enhance testing efficiency, and embedding quality gates deep within our CI/CD pipelines. You will report to the Senior Director of Quality Engineering. If you are driven to enhance engineering velocity, guarantee product excellence, and uphold the enterprise-grade trust our customers place in us, we want to talk to you. What You'll Do • Lead & Mentor: Mentor and lead a high-performing team of Quality Engineers and Architects responsible for our SaaS and hybrid multi-tenant products. • Set the Vision: Establish and champion the technical vision for quality across the organization, influencing engineering-wide practices and standards. • Drive Strategy: Spearhead the evolution of our test automation strategy, standardizing tools and pioneering the use of AI/ML to increase testing efficiency and coverage. • Lead by Example: Provide hands-on technical leadership through architecture design, code reviews, and framework enhancements, setting a high bar for engineering excellence. • Collaborate for Impact: Partner with Product Management, Development, and SRE leaders to build a cohesive, quality-first culture and drive strategic initiatives from concept to delivery. • Own the Metrics: Define and evangelize key quality and performance metrics (KPIs), including DORA metrics and defect escape rates, using data-driven insights to continuously improve the development lifecycle. • Plan for Growth: Own the strategic planning for your organization, including headcount, budget forecasting, and resource allocation to align with business objectives. Required Qualifications • 5+ years of direct people management experience in Quality Engineering, with at least 3 of those years leading teams in a multi-tenant SaaS environment. • Proven success in hiring, developing, and retaining outstanding engineering talent. • Demonstrated expertise in designing and leading the development of modern test automation frameworks for comprehensive UI and API testing using tools like Java, TestNG, Selenium, and/or Playwright. • Hands-on expertise with enterprise-grade technology stacks, including experience with distributed systems like Cassandra and Kafka, and cloud-native environments (AWS, Kubernetes). • A track record of leveraging deep QA industry knowledge to drive innovative process improvements and foster a culture of continuous quality enhancement. • Bachelor's Degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Desired Qualifications • Fundamental knowledge of Identity and Access Management (IAM) concepts. • Familiarity with identity protocols such as SAML, OAuth, OpenID Connect (OIDC), and SCIM. • Experience in the cybersecurity industry. Salary: $159,000-$185,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The Senior Director will lead the strategic evolution of customer marketing, campaigns, and Tier 1 events, overseeing high-impact teams and collaborating across all marketing functions. This role focuses on building a unified, data-driven, and customer-centric approach to drive growth across the full customer lifecycle. | Candidates should have 10+ years of progressive marketing leadership experience in B2B tech/SaaS, with a strong background in customer marketing and campaign strategy. Proven success in building customer advocacy programs and a collaborative mindset are essential. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Ping Identity is seeking a dynamic and experienced Senior Director of Customer Marketing, Campaigns & Tier 1 Events to lead the strategic evolution of these three key pillars of our marketing engine. As a key member of our Marketing Leadership Team, this role will oversee high-impact teams and work cross-functionally across all marketing functions, playing a central role in accelerating pipeline, increasing customer loyalty, and amplifying brand influence. You’ll be responsible for taking these functions to the next level—building a more unified, data-driven, and customer-centric approach that drives growth across the full customer lifecycle. This is a highly cross-functional leadership role that will require tight collaboration across Product Marketing, Demand Gen, Field Marketing, Sales, and Customer Success. What You’ll Be Responsible For Customer Marketing Own the full customer lifecycle marketing strategy—from onboarding and engagement to retention, expansion, and advocacy. Build and scale customer reference, testimonial, and advocacy programs, ensuring customers are at the center of our storytelling and GTM motions. Partner with Customer Success to drive value realization and engagement through strategic campaigns, success stories, and community. Lead a team focused on elevating the customer voice as a powerful growth lever. Integrated Campaigns Architect a cohesive, multi-channel campaign strategy aligned across Marketing, SDRs, Sales, and Product Marketing. Ensure every campaign is deeply tied to business outcomes—pipeline generation, expansion, and brand impact. Break down silos and unify marketing motions under a shared campaign framework that’s consistent across teams and regions. Lead a team responsible for campaign planning, orchestration, and reporting. Tier 1 Events Redefine our event experience strategy to elevate brand perception and deepen customer and prospect engagement. Oversee the planning and execution of high-impact events, including PingYOUniverse and major industry conferences. Drive alignment between in-person and digital experiences, ensuring event strategy amplifies integrated campaigns and thought leadership. Lead a team that builds memorable, outcomes-driven experiences with measurable ROI. What We're Looking For 10+ years of progressive marketing leadership experience in B2B tech/SaaS, including experience managing multiple teams and functions. Strong background in customer marketing, campaign strategy, and event leadership. Experience working closely with Sales and SDRs on GTM execution. Proven success in building and scaling customer advocacy programs and integrated campaign frameworks. Passion for crafting exceptional customer and brand experiences. A collaborative, entrepreneurial mindset with a bias for action and results. Why Join Us At Ping Identity, we’re on a mission to secure the digital world through identity. As we scale toward $1B and beyond, we’re investing deeply in marketing—and this role is key to that vision. You’ll lead from the center of it all, helping shape how we go to market, how we connect with our customers, and how we drive the next wave of growth. Salary Range USA: $182,000 to $236,500 plus bonus In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead customer experience operations by managing data governance, optimizing processes, overseeing projects and change management, and collaborating cross-functionally to drive efficiency and service excellence. | Requires proven operations management experience, expertise in data governance and process optimization, project management skills, familiarity with CRM tools like Gainsight and Salesforce, and strong leadership and communication abilities. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Job Summary: The Customer Experience Operations POD Manager acts as a strategic business partner and operations team leader to the CX Global Customer Success Organization, aligning operations with broader business objectives to drive efficiency, performance, and exceptional service. This role combines leadership in data governance, process optimization, and project management with a focus on collaboration and innovation, ensuring impactful outcomes for both internal teams and external customers. Provide leadership to the other operations support functions for collaboration and cross functional delivery. Key Responsibilities: Data Governance, Reporting, and Performance Insights: • Govern and maintain the integrity of customer success plan and renewal performance data, ensuring accuracy, compliance, and alignment with business objectives. • Collaborate cross-functionally with key teams (e.g., PS,Product, Finance, Support) to provide actionable insights that inform decision-making. • Analyze operational KPIs and performance metrics to identify trends, challenges, and opportunities, driving improvements in customer success. • Own the preparation and delivery of global Monthly Business Reviews (MBRs) and board reports, ensuring insights align with strategic objectives. • Support Finance with resource planning, headcount forecasting, and related data analysis to optimize operational efficiency. Process Optimization & Problem Solving: • Analyze existing processes to identify inefficiencies and areas for improvement across customer success operations. • Develop and present detailed recommendations for process enhancements, backed by data and insights, in a clear and actionable format to decision-makers. • Lead the implementation of approved process improvements, ensuring successful execution and monitoring for ongoing effectiveness. • Collaborate with relevant stakeholders to align on priorities and ensure the improvement efforts are aligned with business goals. • Drive continuous improvement through regular reviews, identifying new opportunities to optimize workflows, increase productivity, and reduce escalations. Project & Change Management: • Provide advisory and strategy assistance to success organization leaders on new initiatives, projects, and programs as needed. • Ensure that all POD members have a deep understanding of the success organization services, ongoing priorities, and strategy. • Provide regular updates to stakeholders via steering committees, project charters, and portfolio dashboards. • Implement structured change management practices, integrating leadership alignment, impactful communication, and employee enablement to ensure successful transitions. Tool & Technology Ownership: • Own the improvement process for CX tools, working cross-functionally with Information Systems to ensure Success initiatives are implemented correctly in Salesforce and Gainsight. • Identify and drive opportunities for automation within success org's operational workflows, optimizing efficiency and reducing manual tasks. • Understand and assess the capabilities of success tools, identifying opportunities to maximize their usage for improved outcomes. • Stay informed about advancements in the technology landscape for customer success, exploring alternative solutions that can improve performance. • Partner with the Knowledge and Enablement team to train staff on the effective use of CX technology, ensuring optimal adoption and utilization. Leadership & Collaboration: • Act as a trusted advisor to stakeholders, fostering a culture of collaboration, innovation, and shared values. • Facilitate cross-functional engagement to optimize project delivery and organizational impact. • Cultivate a team of change agents to deliver high-value programs that drive positive transformation. • Provide Supervision and career development for POD direct reports. Qualifications • Proven experience in operations management, data governance, and process optimization, preferably in a customer care or success environment. • Strong expertise in project management and cross-functional collaboration. • Excellent analytical skills with the ability to derive actionable insights from complex data sets. • Familiarity with change management models and their practical application. • Proficiency in Success and CRM program tools and systems (e.g., Gainsight, Salesforce, Jira). • Exceptional communication skills, with the ability to engage and align diverse stakeholders. Key Attributes for Success • Strategic thinker with a focus on measurable outcomes and ROI. • Skilled problem-solver who thrives in fast-paced environments. • Collaborative leader who drives cross-functional alignment and innovation. • Change agent with a commitment to fostering continuous improvement. USA: $96,000 to $121,775 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.