Ping Identity

Own and develop the platform narrative, mapping capabilities, and supporting go-to-market strategies for Ping Identity. | Extensive experience in B2B SaaS product/solutions marketing, with a focus on platform architecture, capability mapping, and cross-functional program leadership. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Ping Identity Platform underpins secure, seamless identity across customer, workforce, and partner ecosystems and delivers a comprehensive set of identity capabilities. As the Senior Product & Solutions Marketing (PSM) Manager for Platform, you will own and evolve the unified story of the Ping Identity Platform. You’ll become an expert in our market, products, and capabilities, and translate those insights into a clear, differentiated architecture and narrative that drives how we present our platform to the market. You will steward Ping’s platform graphic, taxonomy, and capability mapping; ensure consistency across web and Sales assets; and support the broader PSM team with your platform-level perspective. You’ll influence platform roadmap, own messaging, orchestrate launches, and equip Sales to win globally. You will report to the Senior Director, Product & Solutions Marketing. You Will: Differentiate our platform narrative: Track platform architecture trends, competitive models, and other signals to ensure our platform story resonates with buyers and is differentiated. Collaborate on pricing: Work with our pricing and packaging product team to advise on how we package our solutions to the market, ensuring it’s done in a simple, convenient, and effective way. Map platform capabilities: Own and refine the architecture that connects our platform, capabilities, products, and solutions. Own the platform graphic: Own the platform graphic ensuring that it adheres to our capability taxonomy, messaging, market needs, and is visually stunning. Capability Expertise: Understand the functionality and own the messaging and assets around core capabilities that make up the Ping Identity Platform. Including keeping capability pages, datasheets, and other assets up to date. Platform and capabilities web content and messaging: From platform-centric overviews to deployment model breakdowns, you’ll own the messaging for our platform and how that platform messaging manifests on key web pages and external assets. Advocate our platform: Advocate our platform positioning both internally and externally when required to support field events, conferences, and other go-to-market activities Support the PSM team: Use your platform knowledge to support other PSMs with specialized focus areas to ensure their portrayal of the platform aligns with your vision. Measure, optimize, and tie to results: Plan and leverage platform-level KPIs so that you have a clear view on our platform positioning’s influence on pipeline, win rates, and other key metrics. Know the levers that drive success so you can assess and adjust them as needed. Leverage external data: Gather market data, leverage our market insights and research team, and prioritize analyst data to ensure our platform positioning is always ahead of the curve. You Have: 7–10+ years in B2B product/solutions marketing (enterprise SaaS) with experience driving complex platform, architecture, or multi-product narratives and cross-functional programs. Proven ability to analyze markets, competitors, and architectures and convert insights into platform positioning, capability mapping, taxonomy recommendations, and GTM plans with measurable revenue impact. Executive-ready communication and storytelling; comfortable engaging customers, partners, analysts, architects, and developer-adjacent audiences. Strong content & enablement portfolio (platform diagrams, plays, battlecards, demo flows, ROI/TCO tools) tied to win-rate and velocity improvements. Bachelor’s degree in marketing, business, or a related field (or equivalent experience). Ability and willingness to travel up to 25%. Bonus Points If You Have: Broad identity background spanning CIAM, Workforce IAM, and B2B/partner ecosystems; experience shaping platform architecture narratives or developer ecosystems. Familiarity with identity standards and ecosystems (OAuth2/OIDC, SAML, FIDO2/passkeys, SCIM, WebAuthn) and integrations (CDPs, martech, SIEM/SOAR, cloud platforms, marketplaces). Hands-on experience developing taxonomies, product capability frameworks, packaging/editions, or migration programs across deployment models. MBA or advanced degree (strategy/architecture/analytics focus) a plus—especially for market sizing, pricing/packaging, and platform GTM planning. Salary Range $143,000 to $153,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Identify and develop new sales leads, qualify prospects, and support sales growth. | Requires strong communication skills, a self-starter attitude, and the ability to learn about the IAM market; no specific technical or sales experience required. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Responsible for feeding the sales pipeline by identifying and developing new sales leads to pass on to the sales organization. Focuses on sourcing, contacting, educating, and qualifying new prospects via phone and email to create sales ready opportunities. In conjunction with inbound marketing leads, qualifies and sets up initial discovery calls for the sales team within assigned territories. Main Responsibilities: • Produce qualified meetings for Sales that convert into pipeline opportunities • Achieve key metrics for sales growth on a monthly and quarterly basis • Learn to meet or exceed your goals and maintain the momentum to do so • Assist with research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools • Learn how to navigate through an organization to get what you need • Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives • Leverage any opportunity you can to learn the market and the business • Work with mentors to set goals • Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool Required Skills & Qualifications • Self-starter mentality with interpersonal, decision-making, and organizational skills • Confident engaging in conversations with new prospects over the phone • The ability to not take NO as an answer • Communication and social media skills are necessary to create multiple access points into the market and prospect accounts • Ability to acquire and maintain knowledge of the IAM market and Ping’s solutions Preferred: • Bachelor’s degree or equivalent Base Hiring Range: $45,000-$55,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead strategic revenue growth and manage complex sales cycles within the public sector, focusing on identity security solutions. | Over 10 years of successful sales experience in the public sector, with deep knowledge of IAM and cybersecurity, and a strong network of government and education contacts. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. We are seeking an experienced and results-driven strategic sales executive to join our dedicated Public Sector sales team, reporting to the Director of Sales. This critical role is focused on driving significant net-new revenue and market expansion by acquiring major State, Local, and Education (SLED) customers across a defined, strategic territory. You will leverage your deep expertise in identity and cybersecurity to position Ping Identity as a key partner in solving complex government identity and security challenges. The Strategic Account Executive is central to accelerating Ping Identity's growth through disciplined execution of a land-and-expand strategy, establishing the foundation for substantial, long-term account growth. You Will: Lead Strategic Revenue Growth: Own and exceed annual targets for net-new revenue by penetrating a defined list of strategic, high-value SLED prospect and customer accounts. Drive Complex Land-and-Expand: Strategically win large-scale, initial identity security deals that pave the way for broad, multi-year platform adoption and account expansion. Serve as a Thought Leader: Partner with C-level and IT executive decision-makers to consult on complex identity and access management (IAM) and cybersecurity roadmaps. Develop Advanced Outbound Strategy: Create and execute proactive, data-driven engagement plans tailored to reach and influence key technology and security leaders within public sector agencies. Manage End-to-End Sales Cycle: Efficiently navigate and manage the full sales lifecycle, including RFI/RFP responses, complex contract negotiations, and final close. Collaborate Cross-functionally: Quarterback your team including Solutions Engineers, Customer Success Managers, and Product Experts to deliver tailored, high-value identity security solutions. You Have: 10+ years of successful, quota-exceeding, sales experience within the Public Sector, specifically the SLED west coast market. 3+ years of direct experience selling enterprise-level solutions in the Identity and Access Management (IAM) or broader Cybersecurity domain. A proven track record of consistently closing large complex deals within government and education agencies. An established, high-level network of C-level and IT executive contacts within public sector agencies across the Western states region. Prior experience successfully working with system integrators and channel partners in the SLED space. Deep working knowledge of Identity and Access Management (IAM) concepts (e.g., SSO, MFA, Federation, API Security) and the regulatory landscape for SLED. Proven mastery of value-based or solution-selling approaches that support a successful land-and-expand growth model, and MEDDPICC qualification methodology. Bachelor's degree or equivalent experience in a related field. Ability to travel for customer meetings and conferences up to 50% of the time. Bonus Points If You Have: MBA or Master’s Degree in Business or Technology. A relevant cybersecurity certification (e.g., CISSP, CISM, or similar). USA: $139,250 - $160,000 + Commission In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manage renewal processes, maximize renewal value, mitigate churn, and collaborate with sales and customer success teams. | Minimum 4 years of SaaS renewal sales experience, strong communication skills, and ability to work cross-functionally. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Renewal Account Manager The Renewal Account Manager (RAM) owns the end-to-end renewal process, from initial outreach to contract execution, for a large portfolio of Subscription and SaaS renewals within an assigned territory. This individual will directly engage with customers and resellers to maximize renewal value, ensure on-time renewals, and minimize customer churn. The RAM will work closely with the Sales and Customer Success teams to identify expansion through upsells and cross-sells. This position reports directly to the Renewals Director (or Manager) for the region. Key Responsibilities: Portfolio Management: Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory. Revenue Optimization: Maximize renewal value, renewal rates, on-time renewals and uncover growth opportunities during the renewal cycle by working closely with the sales team. Risk Mitigation and Churn Reduction: Identify churn risks, develop strategies and execute "save plans" in collaboration with Account POD to mitigate churn and drive high renewal rates. Customer Engagement: Engage customers a minimum of 120 days in advance of renewal. Build on-going customer cadence and relationships while ensuring high customer satisfaction. Negotiation and Proposal Development: Develop and execute win-win negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections. Operational Excellence: Maintain accurate renewal forecasts in Salesforce ensuring opportunity, quote, close plans are accurate, up-to-date, and compliant with internal policies and practices. Cross-Functional Collaboration: Work effectively with cross-functional teams, including Sales, Customer Success, Finance, and Legal. Product Knowledge: Develop an understanding of the software product, its use cases, licensing models to articulate the value proposition effectively to customers. Qualifications Minimum of four (4) years of renewal sales experience in a Software (ideally SaaS) company. Demonstrated ability to effectively communicate (verbal and written) with C-Level contacts. Strong time management and organizational skills Assertive self-starter comfortable working in a fast-paced, dynamic environment. Possess a collaborative spirit and the ability to work effectively with others as part of a broader, cross-functional team. Experience using Microsoft Office or Google Apps (e.g. Microsoft Excel or Google Sheets). Education A four-year degree in Business or equivalent professional experience. Salary Range: $60,900–$74,000 base salary + variable bonus In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and develop a team of technical support engineers, manage customer escalations, and improve support processes using data-driven insights. | 5+ years of enterprise-level technical support experience, cross-functional collaboration skills, and experience with support process improvement. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Support Manager, you will be responsible for developing and motivating a team of technical experts while leading day-to-day operations of the technical support team. Duties include facilitating the resolution of cases and spearheading engagement with Engineering, Customer Success and Professional Services teams. You will be a technical leader, responsible for leading a growing team of experienced technical support engineers to deliver a world class support experience. This role will report directly to the Director of Technical Support within North America. As a Regional Support Manager you will: Be responsible for the coaching and mentoring a team of experienced support engineers Develop growth plans for your direct reports to drive continuous improvement and development. Utilize a data driven approach to assess team performance Develop and/or enhance best practices, processes, and procedures to increase efficiency Use data from cases, escalations, and the field to understand trends Manage customer escalations by engaging directly with our customers and coordinating resources within Ping to resolve issues Review and respond to CSAT responses submitted by our customers Manage the daily influx of cases and service requests to ensure issues are appropriately prioritized and addressed in a timely manner Assess engineer casework for quality and consistency Work closely with global teams to ensure a uniform customer experience Work with operations and support leadership on the development and continuous improvement of Intelligent Swarming and Knowledge Centered Support programs You Have: 5 years related experience providing technical support or application support at an Enterprise level Experience with triaging and analyzing complex customer issues Experience working cross-functionally across multiple teams to resolve issues Understanding of DevOps best practices and experience with IAM An understanding of the fundamentals of Intelligent Swarming and Knowledge Centered Support Experience coaching and/or leading teams of 5+ engineers Experience with report building and data analysis Experience using data to evaluate and improve processes Passion for customer service Excellent team player Salary Range: $115,000 - $143,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Providing high-quality technical support across multiple products, managing escalations, and collaborating with engineering and support teams. | Minimum of 5 years of related experience, strong troubleshooting skills, experience with Linux/Unix/Windows, knowledge of protocols like HTTP/SSL, and familiarity with cloud platforms. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Role Purpose Statement: As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support. Work Schedule Shift would be Thursday to Monday Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach - these will be normal business hours in your regional time zone. Main Responsibilities: Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues. Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution Where assigned products are not within their core expertise, work within established product runbooks and escalate to the on-call Product SME as required Managing and responding to phone support and alerts, escalating cases as needed Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions Reproducing customer problems internally, to enable the development and testing of a resolution Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times Collecting information and documenting bugs with Engineering or Training/Documentation for product/service issues that are impacting customers Actively prioritizing tasks/workload with self-discipline and good timekeeping Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly Ensuring best practices are followed and processes are adhered to, especially with regard to ISO27001/9001 compliance, security incidents and data breaches Required Skills & Qualifications Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience Excellent Communication - both verbal and written; support is conducted via web-based ticketing system, web conferencing and phone Excellent troubleshooting skills Demonstrable collaboration and teamwork skills Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely Strong background of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6 Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS) Experience of virtualisation in an enterprise environment Cloud-based platform services - AWS, Azure, Google Cloud Platform Preferred: DevOps deployments - Docker, Scripting, Kubernetes Networking infrastructure - Proxies, Load balancers, Firewalls Installing/tuning/code analysis of Java Java performance analysis - Heap maps/JMAP/GC Directory - LDAP, AD Databases – SQL Programming languages - JavaScript, Groovy Salary Range: $83,500 - $100,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Leading and developing a technical support team, managing escalations, and improving support processes using data-driven insights. | 5+ years of enterprise-level technical support experience, strong data analysis skills, experience coaching support teams, and understanding of IAM and DevOps practices. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Support Manager, you will be responsible for developing and motivating a team of technical experts while leading day-to-day operations of the technical support team. Duties include facilitating the resolution of cases and spearheading engagement with Engineering, Customer Success and Professional Services teams. You will be a technical leader, responsible for leading a growing team of experienced technical support engineers to deliver a world class support experience. This role will report directly to the Director of Technical Support within North America. As a Regional Support Manager you will: • Be responsible for the coaching and mentoring a team of experienced support engineers • Develop growth plans for your direct reports to drive continuous improvement and development. • Utilize a data driven approach to assess team performance • Develop and/or enhance best practices, processes, and procedures to increase efficiency • Use data from cases, escalations, and the field to understand trends • Manage customer escalations by engaging directly with our customers and coordinating resources within Ping to resolve issues • Review and respond to CSAT responses submitted by our customers • Manage the daily influx of cases and service requests to ensure issues are appropriately prioritized and addressed in a timely manner • Assess engineer casework for quality and consistency • Work closely with global teams to ensure a uniform customer experience • Work with operations and support leadership on the development and continuous improvement of Intelligent Swarming and Knowledge Centered Support programs You Have: • 5 years related experience providing technical support or application support at an Enterprise level • Experience with triaging and analyzing complex customer issues • Experience working cross-functionally across multiple teams to resolve issues • Understanding of DevOps best practices and experience with IAM • An understanding of the fundamentals of Intelligent Swarming and Knowledge Centered Support • Experience coaching and/or leading teams of 5+ engineers • Experience with report building and data analysis • Experience using data to evaluate and improve processes • Passion for customer service • Excellent team player Salary Range: $115,000 - $143,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manage professional services forecasting, pipeline reporting, intake and prioritization processes, maintain operational documentation, and support strategic projects. | 7+ years in professional services or related operations roles, experience with forecasting and pipeline reporting, strong documentation and process skills, familiarity with PSA tools and CRM, excellent communication, and a bachelor's degree. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Ping Identity is seeking a motivated and hands-on Operations Manager to strengthen our Professional Services (PS) Strategy & Operations team. This individual will play a key role in shaping and operating core PS processes, with a focus on pre-sales operations, forecasting support, intake, documentation, and enablement. As an individual contributor, this role will run the PS regional bookings forecast calls (AMER, EMEA, APJ), support pipeline reporting and analysis, and partner with the PS Ops & Strategy Director to improve visibility and predictability. The Operations Manager will also own the PS intake mechanism and act as editor-in-chief for the PS Operations Playbook in Confluence. In addition, they will partner with the PS Ops & Strategy Director to triage and prioritize initiatives, support requirements gathering, and assist in the rollout and enablement of new processes. This role requires operational rigor, attention to detail, and cross-functional collaboration, providing the team with structure and clarity in a rapidly evolving organization. Key Responsibilities Bookings & Forecasting Run PS regional forecasting calls (AMER, EMEA, APJ). Lead pipeline reporting and analysis to provide insights into coverage and predictability. Partner with PS Leadership and Finance to support forecasting inputs. Support enforcement of pipeline hygiene standards (audit, cleanup, data integrity). Provide reporting and inputs to support the PS Ops & Strategy Director and PS VP in delivering the global forecast roll-up. Intake & Prioritization Design, launch, and own the PS Intake Mechanism as the “single front door” for operational requests (projects, reporting, process changes). Establish categories, SLAs, and reporting for intake requests. Partner with the PS Ops & Strategy Director to triage and prioritize initiatives for execution. Translate intake requests into clear requirements for the team and cross-functional partners. Enablement & Documentation Own and maintain the PS Operations Playbook in Confluence. Capture and codify institutional knowledge, SOPs, RACIs, and governance processes into a structured, usable format. Ensure documentation is updated, accurate, and embedded into onboarding and team enablement. Support enablement of new processes and initiatives across the PS team. Strategic Project Support Provide requirements gathering, documentation, and UAT support for PS-owned initiatives. Support system integration and process rollouts by contributing process insights and coordinating enablement. Act as a flexible contributor to strategic initiatives, ensuring smooth handoff between process design and operational execution. Qualifications 7+ years of experience in Professional Services Operations, Sales Operations, Revenue Operations, or related roles. Experience supporting forecasting processes and producing pipeline reporting with regional leadership. Strong background in process documentation, requirements gathering, and workflow design. Hands-on experience with PSA tools (Kantata preferred), CRM (Salesforce), and collaboration platforms (Confluence). Excellent communication skills; able to confidently facilitate forecasting calls and provide reporting insights. Strong organizational skills, with experience managing intake or request triage processes. Bachelor’s degree in Business, or related field required. Highly Preferred: Experience in SaaS, Cloud, and Professional Services environments. Preferred: certifications in project management, business analysis, or operational excellence (e.g., PMP, Lean Six Sigma). What Success Looks Like Bookings & Forecasting: Regional forecast calls run smoothly; pipeline reporting is accurate and actionable; inputs provided consistently to support the global forecast roll-up. Intake & Prioritization: All requests flow through a single intake mechanism; backlog is categorized, prioritized, and tracked transparently; SLAs are met. Enablement & Documentation: Confluence Playbook is current, widely adopted, and embedded into onboarding; SOPs and governance processes are documented and repeatable. Strategic Project Support: Requirements and UAT support enable smooth execution of automation and integration projects; PS Ops initiatives are rolled out successfully with strong enablement. Collaboration & Influence: Recognized as a trusted partner to the PS Ops & Strategy Director, regional leadership, and cross-functional teams by providing structure, clarity, and follow-through. Salary Range: $100,000 - $110,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Own and manage the product roadmap and backlog for PingOne Verify and Credentials, gather customer and partner input, collaborate with engineering and design teams to deliver features, and drive product strategy in digital identity verification. | 3+ years in cloud product management or related roles, knowledge of identity and access management technologies, strong project leadership, ability to synthesize technical info, and experience driving cross-team collaboration. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. About The Role We’re hiring a Product Manager to help drive Neo, a key product solution of Ping Identity focused on the future of digital identity verification and verifiable credentials. Neo brings together PingOne Verify (identity verification) and PingOne Credentials (wallet and credential issuance). You’ll help shape how people securely prove who they are. You’ll work on one of the most exciting shifts in digital identity: decentralized credentials and AI-powered identity verification. Neo is already in the market and rapidly gaining traction with global enterprises. You’ll partner with a team that moves fast, listens closely, and obsesses over user value. We value speed, clarity, and curiosity, and we leave ego at the door. You’ll gain exposure to senior leadership, and grow ownership quickly. This is a high-impact role, focused on building the next generation of digital identity experiences through interoperability, trust, and user-first thinking. Location: Hybrid preferred – Denver, CO (Headquarters) We have a strong preference for candidates based in the Denver metro area who can work onsite at least once per week in our headquarters. However, we will also consider exceptional remote candidates located in U.S. Mountain Time. What You’ll Do • Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, aligning milestones with the product strategy for PingOne Verify and PingOne Credentials • Gather customer, partner, and partner input to understand scenarios and requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases. • Provide detailed input into the product planning process and feature prioritization, creating crisp specifications, aligning stakeholders, and driving execution with engineering. • Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine features that meet customer and market needs. • Partner with documentation, user acceptance testing, and design teams to ensure a complete, polished, and high-quality product offering. • Coordinate with Engineering and Architecture on technology monitoring and industry innovations, balancing long-term vision with short-term delivery. • Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction. • Help scale the decentralized identity ecosystem through innovation, interoperability, and trust. What You’ll Bring • 3+ years of work experience in cloud computing in a product management, solution architecture or engineering role. • Knowledge of identity and access management, identity and authentication use cases, standards and technology. • A history of managing product development lifecycles to consistently deliver high-quality releases. • Comfort in discussing product capabilities and market relevance to end-users, partners, C-suite, engineers, analysts. • The ability to gather and prioritize market data to maintain a product roadmap. • Able to synthesize technical information into crisp recommendations and present and defend recommendations to a variety of audiences. • Strong project/program management leadership including scope, schedule, budget, quality, communications. • Able to create effective relationships, influence and collaborate internally and externally at all organizational levels. • Proven strength solving technical problems by driving cross-team collaboration, ownership, and accountability. • High-agency and extreme ownership: You consistently take initiative, drive progress without waiting for direction, and assume accountability for outcomes • Adaptive ways of boosting efficiency with AI, through workflows, tools, or automation: You identify opportunities to apply AI for automation and optimization, improving team productivity and consistency. • Process-focused mindset: you bring clarity and consistency to how work gets done: You establish clear, repeatable processes that align teams and ensure predictable delivery. Salary Range: $135,000-$185,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Own and maintain the product roadmap and backlog, gather customer and partner input, prioritize features, collaborate with engineering and design teams, and drive product delivery for digital identity verification solutions. | 3+ years in cloud computing product management or related roles, knowledge of identity and access management standards and technology, strong project/program management skills, ability to synthesize technical information, and experience driving cross-team collaboration. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. About the Role We’re hiring a Product Manager to help drive Neo, a key product solution of Ping Identity focused on the future of digital identity verification and verifiable credentials. Neo brings together PingOne Verify (identity verification) and PingOne Credentials (wallet and credential issuance). You’ll help shape how people securely prove who they are. You’ll work on one of the most exciting shifts in digital identity: decentralized credentials and AI-powered identity verification. Neo is already in the market and rapidly gaining traction with global enterprises. You’ll partner with a team that moves fast, listens closely, and obsesses over user value. We value speed, clarity, and curiosity, and we leave ego at the door. You’ll gain exposure to senior leadership, and grow ownership quickly. This is a high-impact role, focused on building the next generation of digital identity experiences through interoperability, trust, and user-first thinking. What You’ll Do • Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, aligning milestones with the product strategy for PingOne Verify and PingOne Credentials • Gather customer, partner, and partner input to understand scenarios and requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases. • Provide detailed input into the product planning process and feature prioritization, creating crisp specifications, aligning stakeholders, and driving execution with engineering. • Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine features that meet customer and market needs. • Partner with documentation, user acceptance testing, and design teams to ensure a complete, polished, and high-quality product offering. • Coordinate with Engineering and Architecture on technology monitoring and industry innovations, balancing long-term vision with short-term delivery. • Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction. • Help scale the decentralized identity ecosystem through innovation, interoperability, and trust. What You’ll Bring • 3+ years of work experience in cloud computing in a product management, solution architecture or engineering role. • Knowledge of identity and access management, identity and authentication use cases, standards and technology. • A history of managing product development lifecycles to consistently deliver high-quality releases. • Comfort in discussing product capabilities and market relevance to end-users, partners, C-suite, engineers, analysts. • The ability to gather and prioritize market data to maintain a product roadmap. • Able to synthesize technical information into crisp recommendations and present and defend recommendations to a variety of audiences. • Strong project/program management leadership including scope, schedule, budget, quality, communications. • Able to create effective relationships, influence and collaborate internally and externally at all organizational levels. • Proven strength solving technical problems by driving cross-team collaboration, ownership, and accountability. • High-agency and extreme ownership: You consistently take initiative, drive progress without waiting for direction, and assume accountability for outcomes • Adaptive ways of boosting efficiency with AI, through workflows, tools, or automation: You identify opportunities to apply AI for automation and optimization, improving team productivity and consistency. • Process-focused mindset: you bring clarity and consistency to how work gets done: You establish clear, repeatable processes that align teams and ensure predictable delivery. Salary Range: $135,000-$185,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

As a CX Business Analyst, you will guide strategic customers to optimize their operational effectiveness and maximize the value of their Ping Identity investments. You will identify customer problems or opportunities and recommend and implement solutions to improve processes, services, products, and software. | The role requires 5+ years of experience as a Business Analyst, with strong analytical and communication skills. Familiarity with IT systems and data analysis tools is essential, along with the ability to collaborate effectively with diverse stakeholders. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a CX Business Analyst at Ping Identity, you will play a pivotal role in guiding our strategic customers to optimize their operational effectiveness and maximize the value derived from their Ping Identity investments. Your main goal is to identify customer problems or opportunities and recommend and implement solutions to improve processes, services, products, and software. Key Responsibilities: Understanding business needs: Engaging with internal departments and external stakeholders to understand business goals, objectives, and pain points. Develop Business Rational Cases and proposals for the business cases. Requirements gathering and analysis: Eliciting, documenting, and analyzing functional and technical requirements for projects and systems. Process analysis and design: Analyzing current business and customer processes to identify inefficiencies and design improved workflows. Solution development and implementation: Contributing to the development and implementation of solutions, which may involve new software, systems, or process changes. Create enablement content, material and perform training on process changes and updates. Data analysis and reporting: Analyzing data to uncover trends and insights, and creating reports and visualizations to present findings to internal and external stakeholders. Communication and stakeholder management: Effectively communicating with diverse stakeholders, including technical teams, management, and end-users, to ensure alignment and manage expectations. Testing and quality assurance support: Supporting testing activities and ensuring solutions meet business and customer needs. Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention. Required skills 5+ years of experience working in Business Analyst role Analytical skills: Ability to analyze complex information, identify problems, and develop solutions. Communication skills: Excellent verbal and written communication to effectively interact with various stakeholders. Presentation Skills - ability to put together high quality and branded presentations for internal and external viewing Problem-solving skills: Ability to address challenges and find practical solutions. Technical aptitude: Familiarity with IT systems, software applications, and data analysis tools (e.g., Excel, SQL, Tableau, Power BI). Business acumen: Understanding of business principles, operations, and industry trends. Teamwork and interpersonal skills: Ability to collaborate effectively with colleagues and stakeholders. Organizational skills: Strong organization and time management to handle multiple projects and tasks. Adaptability and flexibility: Ability to adjust to changing business needs and project requirements. Salary Range: $85,000 - $101,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Drive new logo acquisition and upsell opportunities within an assigned territory by positioning value propositions, negotiating contracts, and collaborating with internal and external partners. | Significant quota-carrying experience selling enterprise software with a track record of closing large, complex deals, established C-level contacts, and experience working with partners and system integrators. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Reporting to the Regional Sales Director, the Account Executive is a field-based position with ownership of an assigned territory focused on net new logo and upsell opportunities. You will have the ability to utilize a robust internal resource model, a broad tech stack, and a global partner directory to position yourself for future success. You will: Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy. Position and articulate our value proposition to customers to maximize the business opportunity. Negotiate and close complex contracts with the support of global partners. Report on sales activity and forecasts to senior management. Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses. Provides customer feedback to marketing, customer success, product management, and engineering teams. Work collaboratively to acquire additional/specialist resources as needed. You have: Significant quota-carrying experience selling enterprise software solutions. Results-oriented with multiple years meeting or exceeding quota within the market. Sustainable record of signing strategic and large projects, with long and complex sales cycles. Established sector-related C level contacts. Successful record dealing with strategic buyers. Deep knowledge of the relevant key drivers of change in the industry. Background working with regional/national/global partners and system integrators. Prior training and experience in value selling and account planning methodologies. Base Hiring Range: $100,000-$120,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Drive new logo and upsell sales in an assigned territory by positioning value propositions, negotiating contracts, and collaborating with internal and external partners. | Significant quota-carrying experience in enterprise software sales with a proven record of closing large, complex deals and established C-level contacts. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Strategic Account Executive is a field-based position with ownership of an assigned territory focused on net new logo and upsell opportunities. You will have the ability to utilize a robust internal resource model, a broad tech stack, and a global partner directory to position yourself for future success. You will: Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy. Position and articulate our value proposition to customers to maximize the business opportunity. Negotiate and close complex contracts with the support of global partners. Report on sales activity and forecasts to senior management. Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses. Provides customer feedback to marketing, customer success, product management, and engineering teams. Work collaboratively to acquire additional/specialist resources as needed. You have: Significant quota-carrying experience selling enterprise software solutions. Results-oriented with multiple years meeting or exceeding quota within the market. Sustainable record of signing strategic and large projects, with long and complex sales cycles. Established sector-related C level contacts. Successful record dealing with strategic buyers. Deep knowledge of the relevant key drivers of change in the industry. Background working with regional/national/global partners and system integrators. Prior training and experience in value selling and account planning methodologies. USA:$139,000-$174,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead cross-functional go-to-market initiatives for Workforce Identity products, including strategy, product launches, content creation, and team mentorship. | 8+ years in B2B SaaS product/solutions marketing, strong storytelling and communication skills, experience with identity/security software preferred, and a bachelor's degree or equivalent. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Enterprises need secure, frictionless access for employees and contractors. Ping Identity is reimagining Workforce Identity around a simple principle: Verified Trust. As the Senior Manager, Product & Solutions Marketing for Workforce Identity, you will set strategy and lead cross‑functional execution for our Workforce Identity portfolio. You will report to the Senior Director, Product & Solutions Marketing. You Will: Lead high‑impact, cross‑functional initiatives spanning Product, Sales, Enablement, Customer Success, and Marketing; set go-to-market objectives for Workforce Identity and drive extraordinary results through collaboration and team wins. Shape marketing strategy with data—think big on opportunities while grounding prioritization and resource allocation in customer signals and ROI. Drive product and solutions launches end-to-end, taking ownership of timelines, quality, and outcomes. This includes market research, competitive insights, messaging and positioning, content creation, internal communications, web, email newsletters, analyst briefings, field/event marketing, and sales enablement. Create reusable frameworks and toolkits (personas, value frameworks, solution architectures, demo scripts) that raise the bar and scale go-to-market quality across teams. Serve as a customer-obsessed, go‑to expert and spokesperson for Workforce Identity, anchoring stories in insights; distill our solutions and technology into executive‑ready narratives and proof. Leverage market, analyst, and competitive intelligence; convert findings into differentiated talk tracks, objection handling, and pricing/packaging inputs that deliver extraordinary results. Mentor and uplevel others—sponsor experiments and build inclusive, scalable processes that respect individuality and help the team grow. Measure, report, and iterate—own KPIs (pipeline contribution, conversion, adoption, win rate) and optimize for the long game with customers and partners. You Have: 8+ years of relevant B2B SaaS marketing experience (product/solutions marketing or adjacent go-to-market functions), ideally in identity, security, or infrastructure. Track record leading ambiguous, cross‑functional programs with a “take ownership” mindset and accountability for results. Recognized deck-building, storytelling, and synthesis skills; able to create frameworks that others adopt. Executive‑ready communication; confidence presenting internally and to customers, partners, and technical audiences. Demonstrated measurement mindset (defining KPIs, analyzing funnel metrics, running experiments) in service of extraordinary results. Bachelor’s degree in marketing, business, or a related field (or equivalent experience). Bonus Points If You Have: Background in product and solutions marketing for identity, security, or infrastructure software. Familiarity with workforce identity and access management (IAM), identity governance and administration (IGA), and/or privileged access management (PAM). Proficiency with generative AI (LLMs) for research and content development. Experience marketing to enterprise IT/security buying teams and supporting strategic deals. Ability and willingness to travel up to 25%. Salary Range USA: $143,000 to $153,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and scale a digital and automated customer success program focusing on customers under $250K revenue, managing a team of contractors, driving customer value realization, and aligning cross-functional teams to ensure customer retention and growth. | 10+ years in Customer Success with 5+ years leadership in high-growth SaaS, expertise in scaling digital success models, team management, strong communication and business development skills, technical aptitude with cloud and identity management, and experience with CRM tools like Salesforce or Gainsight. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Scaled Customer Success Leader will report to the SVP, Customer Success & Renewals and ensure the long-term profitability and sustainability of Ping's customers by leading initiatives that drive success at each step of the customer journey. The leader will also enable customer value-realization at scale by delivering the customers' desired outcomes across both digital and scaled resourcing models, so Ping may drive expansion and realize the full value of the partnership. Key responsibilities will include: Defining and driving the strategic vision for the scaled customer success program, ensuring alignment with overall business goals and a focus on customers under $250K in revenue. Designing and executing a world-class scaled success model, leveraging digital and automated strategies, including a pooled team of contractors. Leading, building, and developing a high-impact team of contractors executing “CSM lite” motions focusing on recruitment, onboarding, and continuous development to ensure they operate with urgency and drive measurable results. Oversight & management of the outsourced teams. Implementing a comprehensive digital strategy for the customer journey, from a digital onboarding experience to proactive engagement based on customer segmentation and risk profiles. Design, build and roll out of various plays required to drive success & renewal (including support of out quarter risk forecasting) in the scaled space. Partnership with key stakeholder groups across Ping including Training, User Documentation and Community to ensure cohesive scaled customer experience strategy across required functions. Design, build, and deliver a comprehensive scaled success strategy inclusive of scaled resource engagement, guided digital journey, and the measurement of success across each milestone. Establishing and analyzing key performance indicators (OKRs, KPIs) and other metrics to effectively measure the success of the scaled customer base including renewals, health scores, and growth. Driving business value by enabling customers to achieve desired outcomes and maximizing value realization across the platform, contributing to increased revenue and retention. Fostering a customer-first culture across the organization and maintaining robust cross-functional partnerships to ensure alignment on customer needs. Optimizing and managing all scaled CS processes, including onboarding, training, and renewals, while continuously testing and improving tactics. Acting as a key advisor for product adoption and identifying potential risks by staying informed about Ping's release schedules. Managing team operations, including cross-functional team management, compensation, and team structure decisions. Qualifications To be a successful Scaled Customer Success Leader, you should have: A minimum of 10 years of experience in Customer Success, Onboarding, or Professional Services, with at least 5 years in a leadership capacity at a high-growth SaaS organization. Proven expertise in managing and scaling customer success programs, with a focus on digital and automated engagement models. Experience in recruiting, developing, and leading a high-impact team of pooled success managers or contracted success management resources. Strong persuasion, argumentation, and diplomacy skills to manage and build consensus throughout the customer success department, its activities, and relevant stakeholders. High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and team members. A deep understanding of software businesses, with knowledge of both the subscription and renewal models. Expert communication skills and the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward. Business development knowledge and, ideally, experience growing a business. A strong analytical and goal-oriented mindset with a bias towards action, backed by expert-level people and project management knowledge and skillset. Advanced business experience and the ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports. Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions. The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers. A strong combination of technical and leadership skills. A naturally curious and proactive approach to uncovering adoption blockers and risks. Experience with Salesforce.com, Gainsight, or equivalent CRM systems. Solid technical understanding of Cloud Solutions. USA: $177,288 to $221,610 plus Bonus - In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and manage the AMER Cloud Technical Support team, develop and execute support strategies, optimize support processes, and drive continuous improvement to ensure exceptional customer experiences. | Extensive senior leadership experience in customer or technical support within technology, proven team management skills, knowledge of SaaS, Managed Services, and compliance standards like FedRAMP and IL4/5, and a relevant bachelor's degree or equivalent experience. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Senior Director, Technical support is a strategic leadership role responsible for overseeing the AMER cloud technical support function and ensuring exceptional customer experiences. Reporting to the VP Global Support, this position will lead and manage the AMER Cloud Support team, develop and execute support strategies, and drive continuous improvement to meet customer needs and expectations. The senior director will collaborate closely with cross-functional teams to optimize support processes, enhance customer satisfaction, and contribute to the overall success of Ping. Main Responsibilities: • Develop and execute the overall cloud support strategy, aligned with the company's business goals and customer needs. • Lead and manage the AMER Cloud Technical Support team, fostering collaboration, professional growth, and excellence in customer service. • Define and implement support processes, policies, and metrics to ensure prompt and effective resolution of customer issues. • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve support effectiveness and customer satisfaction. • Drive the adoption and utilization of support tools, technologies, and systems to enhance support productivity and enable data-driven decision-making. • Collaborate with cross-functional teams, including Success, Product Management, Cloud Engineering, and Quality Assurance, to identify and address product-related issues and improve product reliability and usability. • Develop and deliver customer support training programs to enhance the skills and knowledge of support team members. • Foster a customer-centric culture within the support organization, promoting a proactive and empathetic approach to customer interactions. • Deploy operational improvements leveraging automation, AI, and Process standardization • Establish and maintain strong relationships with key customers, acting as a trusted advisor and escalation point for critical issues. • Monitor and analyze support metrics and customer feedback, providing insights and recommendations to executive leadership to drive continuous improvement. • Manage and allocate resources effectively to meet business objectives, including staffing, budgeting, and project prioritization. • Adaptability, flexibility and the conviction to “do the right thing” by keeping a customer centric mentality at all times Required Skills & Qualifications • Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field or similar experience. • Extensive experience in a senior leadership role in Customer Support or Technical Support within the technology industry. • Proven track record in leading and managing a high-performing Customer Support team. • Experience across SaaS, Managed Services, FedRAMP, IL4/5. Salary Range: 155,454.00 - 194,318.00 USD Plus Bonus In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Build and maintain C-suite relationships, guide customers on operational effectiveness, lead business transformation initiatives, orchestrate account strategies, reduce churn, and deliver strategic workshops to drive client success and retention. | 10+ years in value program/customer success leadership, 4-7+ years management consulting or equivalent SaaS GTM experience, advanced degree preferred, strong strategic thinking, SaaS business knowledge, excellent client-facing skills, and experience with Fortune 5000 customers. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Reporting to the Sr. Director, Accelerate Program, the Ping Accelerate- Executive Strategist will be responsible for building customer c-suite executive relationships and executing management consulting engagements focused on driving transformational outcomes, ensuring long-term client retention, and cementing our position as an indispensable partner. Our ideal candidate is a seasoned management consultant who excels at navigating complex organizations, building C-suite relationships, and translating strategy into measurable results. You will be the architect of our clients' long-term success. Key Responsibilities• Executive Relationship Development: Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations. • Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions. • Business Transformation Guidance: Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives. • Account Strategy Orchestration: Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Solutions Engineering, Marketing, Customer Success, etc.). • Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion. • Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity. • Resource Alignment: Identify and facilitate the timely engagement of the right specialist and support resources for customer deals. • Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy. • Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention. SKILLS AND COMPETENCIES • 4-7+ years of experience in management consulting at a top-tier firm such as Boston Consulting Group (BCG), McKinsey & Company, or Bain & Company or equivalent SaaS GTM experience with a $1B revenue firm • Advanced Degree: An MBA or other relevant advanced degree from a leading institution is highly preferred. • Minimum 10+ years of experience working as a value program and/or customer success leader with accountability for a programmatic impact on customer success, presales and sales, with proven performance and specific revenue goal achievement. • Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans • Results oriented with multiple years meeting or exceeding goals by rationalizing coverage models, compensation plans, and GTM motions of direct and matrixed delivery teams • Outstanding presentation and client-facing skills • High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and team members, particularly with C-level executives internally and externally • Deep understanding of SaaS and software businesses, with knowledge of both the subscription and renewal models and the commercial experience to shape them • Business development knowledge including creating and closing Seven figure transactions at scale, and empathy for all GTM roles from sales, presales, services and success vantage points • Experience driving operational improvement for pre and post sales processes, implementing workflow and service systems to drive pace and control of revenue transactions • Success driving predictable, consistent overachievement of gtm delivery motions in terms of outcomes and utilization of resources • Success in driving data science o customer usage and value attainment to produce compelling customer experiences and gtm motions • Strong analytical and goal-oriented mindset with a bias towards action, backed by expert-level people and project management knowledge and skillset. • Advanced business experience and ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports. • Operational analysis and reporting skills to highlight our programs progress to internal stakeholders • Identity and Access Management experience highly desired • Fortune 5000 Customer segment focus and experience highly desired Salary Range: 157,744 - 197,180 USD In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manage and scale cloud accounts across AWS, Azure, and GCP with automation, deploy and debug cloud stacks, ensure security compliance, mentor peers, and participate in 24/7 on-call rotation. | 5+ years Linux/UNIX administration, 5+ years AWS including policy and role management, 2+ years GCP or Azure, scripting skills, cloud provisioning frameworks, server configuration tools, GitHub experience, and observability expertise. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. You will: • Manage and scale multiple cloud accounts (AWS, Azure, GCP) accounts with automation technologies • You will deploy and debug cloud stacks, educating teams on new cloud projects, and ensuring the security of our cloud infrastructure • As a cloud operations engineer, you will identify the most optimal cloud-based solutions for our internal users and maintain cloud infrastructures following best practices and company security policies • Stay current with industry trends and leading practices and mentor and train peers and colleagues as necessary • This is a 24/7 on-call position with a rotation schedule. You have: • 5+ years experience with Linux/UNIX systems administration • 5+ years Amazon Web Services (AWS), including managing AWS Organizations, policy and role management and implementation • 2+ years GCP or Azure experience • 5+ years experience in scripting skills (Python/Ruby/Bash/Go) • Experience provisioning public cloud resources using frameworks such as CloudFormation and/or Terraform • Solid experience with server configuration with Ansible/Puppet/Chef/Salt • Experience using GitHub in a team environment (merge requests, branching, push, and pulls) and related SDLC concepts and implementations • Ability to utilize observability technologies to offer guidance in solving current and anticipated platform constraints You have an advantage if: • Experience with Docker and container orchestration (Kubernetes) • Experience with DevOps automation platforms such as Jenkins or GitHub Actions • Develop monitoring solutions and analysis across multiple data centers • History using terraform at scale across multiple different provider implementations Salary Range: $121,000-$141,480 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead and mentor a Quality Engineering team, define and execute test automation strategies, collaborate cross-functionally to enhance product quality, and manage strategic planning including headcount and budget. | 5+ years people management in Quality Engineering with SaaS experience, expertise in test automation frameworks, knowledge of distributed systems and cloud-native tech, and a relevant bachelor's degree or equivalent. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. At Ping Identity, we are the champions of identity-defined security, enabling secure connections and digital trust for the world's leading enterprises. As the Senior Manager of Quality Engineering for our flagship PingOne platform, you will be at the heart of that mission. This is a high-impact leadership role where you won't just manage a team; you will architect the future of quality for a mission-critical, multi-tenant SaaS solution. You will lead a talented team of Quality Engineers, collaborate with fellow leaders to forge a cohesive vision for quality, and own the end-to-end testing strategy. This includes spearheading the evolution of our automation frameworks, pioneering the use of AI to enhance testing efficiency, and embedding quality gates deep within our CI/CD pipelines. You will report to the Senior Director of Quality Engineering. If you are driven to enhance engineering velocity, guarantee product excellence, and uphold the enterprise-grade trust our customers place in us, we want to talk to you. What You'll Do • Lead & Mentor: Mentor and lead a high-performing team of Quality Engineers and Architects responsible for our SaaS and hybrid multi-tenant products. • Set the Vision: Establish and champion the technical vision for quality across the organization, influencing engineering-wide practices and standards. • Drive Strategy: Spearhead the evolution of our test automation strategy, standardizing tools and pioneering the use of AI/ML to increase testing efficiency and coverage. • Lead by Example: Provide hands-on technical leadership through architecture design, code reviews, and framework enhancements, setting a high bar for engineering excellence. • Collaborate for Impact: Partner with Product Management, Development, and SRE leaders to build a cohesive, quality-first culture and drive strategic initiatives from concept to delivery. • Own the Metrics: Define and evangelize key quality and performance metrics (KPIs), including DORA metrics and defect escape rates, using data-driven insights to continuously improve the development lifecycle. • Plan for Growth: Own the strategic planning for your organization, including headcount, budget forecasting, and resource allocation to align with business objectives. Required Qualifications • 5+ years of direct people management experience in Quality Engineering, with at least 3 of those years leading teams in a multi-tenant SaaS environment. • Proven success in hiring, developing, and retaining outstanding engineering talent. • Demonstrated expertise in designing and leading the development of modern test automation frameworks for comprehensive UI and API testing using tools like Java, TestNG, Selenium, and/or Playwright. • Hands-on expertise with enterprise-grade technology stacks, including experience with distributed systems like Cassandra and Kafka, and cloud-native environments (AWS, Kubernetes). • A track record of leveraging deep QA industry knowledge to drive innovative process improvements and foster a culture of continuous quality enhancement. • Bachelor's Degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Desired Qualifications • Fundamental knowledge of Identity and Access Management (IAM) concepts. • Familiarity with identity protocols such as SAML, OAuth, OpenID Connect (OIDC), and SCIM. • Experience in the cybersecurity industry. Salary: $159,000-$185,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.