Ping Identity

Provide high-level technical support and collaborate with engineering teams while mentoring colleagues. | 8+ years experience with IAM software, Linux, cloud platforms, and networking protocols, plus a technical degree. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Role Purpose Statement: As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products. Main Responsibilities: Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues. Meeting or exceed customer expectations on response quality, timeliness and overall customer experience Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times Reproducing customer problems internally, to enable the development and testing of a resolution Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers Providing feedback to the training and documentation teams so that common or emerging issues can be addressed before they become serious or widespread Ensuring best practices are followed and processes are adhered to, especially with regard to ISO27001/9001 compliance, security incidents and data breaches Actively prioritizing tasks/workload with self-discipline and good timekeeping Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers Participating in the weekend queue manager/on-call rosters and scheduled public holiday coverage Clearly communicating with all stakeholders - customers, team members, other departments, management Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies Leading by example with an excellent work ethic and a positive mentality to steer the team through difficult issues whilst following best practices Contributing to technical screening, interviewing and final selection of new team members Increasing contributions to the product/service and wider global team Being the first point of call for Urgent tickets and customer issues Required Skills & Qualifications Technical Degree plans preferred - Computer Engineering, CIS, MIS, CS Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience Excellent Communication: verbal, written, listening, present confidently, know audience Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform) Strong collaboration and teamwork skills. Preferred: Support experience with IAM(Identity Access Management) software Preferred work location: US West Coast Salary Range: $70,000 - $87,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Provide technical support and manage escalations with weekend queue management. | 5+ years experience, bachelor's degree, strong troubleshooting across enterprise OS and cloud platforms. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Role Purpose Statement: As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support. Work Schedule Shift would be Thursday to Monday Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach - these will be normal business hours in your regional time zone. Main Responsibilities: Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues. Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution Where assigned products are not within their core expertise, work within established product runbooks and escalate to the on-call Product SME as required Managing and responding to phone support and alerts, escalating cases as needed Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions Reproducing customer problems internally, to enable the development and testing of a resolution Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times Collecting information and documenting bugs with Engineering or Training/Documentation for product/service issues that are impacting customers Actively prioritizing tasks/workload with self-discipline and good timekeeping Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly Ensuring best practices are followed and processes are adhered to, especially with regard to ISO27001/9001 compliance, security incidents and data breaches Required Skills & Qualifications Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience Excellent Communication - both verbal and written; support is conducted via web-based ticketing system, web conferencing and phone Excellent troubleshooting skills Demonstrable collaboration and teamwork skills Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely Strong background of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6 Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS) Experience of virtualisation in an enterprise environment Cloud-based platform services - AWS, Azure, Google Cloud Platform Preferred: DevOps deployments - Docker, Scripting, Kubernetes Networking infrastructure - Proxies, Load balancers, Firewalls Installing/tuning/code analysis of Java Java performance analysis - Heap maps/JMAP/GC Directory - LDAP, AD Databases – SQL Programming languages - JavaScript, Groovy Salary Range $80,000 to $100,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Design and develop large-scale Java-based identity management products and collaborate with teams to implement security protocols. | Extensive Java development, RESTful services, cloud deployment experience, and knowledge of AI agents and identity security protocols required. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. You will be an active member of an innovative and passionate team developing features and key extensions to a growing enterprise product platform for the market leader in Identity Security. There is a wide variety of work including API development, identity protocol implementation, authentication systems, security vulnerability mitigation, identity management and provisioning, and performance optimizations at a large scale. We seek a Sr. Software Engineer who will be active in developing features and capabilities within our Identity Management product suite. We require a passionate developer who flourishes in a fast-moving, agile environment, has good communications skills, an outstanding ability to translate requirements and designs to functional Java code using agentic modeling, and strong attention to security, quality, testability and performance. You will: Design and develop large-scale, single- and multi-tenant, robust, cutting-edge Java-based identity management products Collaborate effectively with the distributed team, with team members in the Portland, OR metro area, Canada, and Europe Analyze and elaborate on requirements with product management and architects to improve the identity platform and develop new features for PingIDM Plan, estimate, and manage development tasks independently and efficiently per business plans Enable successful cloud deployments Work closely with customer-facing support teams to resolve customer issues You have: Wide experience designing and developing large scale applications in the Java programming language A strong understanding of HTTP and RESTful web services Strong interpersonal communications skills Exceptional problem-solving skills Familiar with cloud architectures and deployment strategies (e.g. AWS, GCP, Azure) Experience using AI agents such as claude code to plan, validate, and implement functionality The ability to learn quickly and independently, and are capable of gathering information and understanding complex features and environments You have an advantage if you have: Experience with identity management technologies and protocols (e.g., OAuth 2.0, OpenID Connect, certificate & key management, cryptography, etc.)I Understanding of enterprise-scale systems and configurations related to security Experience building performant systems that deploy and execute at scale Salary Range: $110,000 - $137,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Design and develop large-scale Java-based identity management products and collaborate with distributed teams to implement features and resolve issues. | Extensive experience in Java development, RESTful services, cloud architectures, AI agents, and identity protocols for secure enterprise systems. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. You will be an active member of an innovative and passionate team developing features and key extensions to a growing enterprise product platform for the market leader in Identity Security. There is a wide variety of work including API development, identity protocol implementation, authentication systems, security vulnerability mitigation, identity management and provisioning, and performance optimizations at a large scale. We seek a Staff Software Engineer who will be active in developing features and capabilities within our Identity Management product suite. We require a passionate developer who flourishes in a fast-moving, agile environment, has good communications skills, an outstanding ability to translate requirements and designs to functional Java code using agentic modeling, and strong attention to security, quality, testability and performance. You will: Design and develop large-scale, single- and multi-tenant, robust, cutting-edge Java-based identity management products Collaborate effectively with the distributed team, with team members in the Portland, OR metro area, Canada, and Europe Analyze and elaborate on requirements with product management and architects to improve the identity platform and develop new features for PingIDM Plan, estimate, and manage development tasks independently and efficiently per business plans Enable successful cloud deployments Work closely with customer-facing support teams to resolve customer issues You have: Wide experience designing and developing large scale applications in the Java programming language A strong understanding of HTTP and RESTful web services Strong interpersonal communications skills Exceptional problem-solving skills Familiar with cloud architectures and deployment strategies (e.g. AWS, GCP, Azure) Experience using AI agents such as claude code to plan, validate, and implement functionality The ability to learn quickly and independently, and are capable of gathering information and understanding complex features and environments You have an advantage if you have: Experience with identity management technologies and protocols (e.g., OAuth 2.0, OpenID Connect, certificate & key management, cryptography, etc.)I Understanding of enterprise-scale systems and configurations related to security Experience building performant systems that deploy and execute at scale Salary Range: $151,00 - $185,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Design and develop large-scale Java-based identity management products on a multi-tenant cloud platform, collaborating with distributed teams to implement features and resolve issues. | Extensive Java development, RESTful services, cloud architecture experience, proficiency with identity protocols, and building secure enterprise-scale systems. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. You will be an active member of an innovative and passionate team developing features and key extensions to a growing enterprise product platform for the market leader in Identity Security. There is a wide variety of work including API development, identity protocol implementation, authentication systems, security vulnerability mitigation, identity management and provisioning, and performance optimizations at a large scale. We seek a Staff Software Engineer who will be active in developing features and capabilities within our Identity Management product suite. We require a passionate developer who flourishes in a fast-moving, agile environment, has good communications skills, an outstanding ability to translate requirements and designs to functional Java code using agentic modeling, and strong attention to security, quality, testability and performance. You will: Design and develop large-scale, single- and multi-tenant, robust, cutting-edge Java-based identity management products Collaborate effectively with the distributed team, with team members in the Portland, OR metro area, Canada, and Europe Analyze and elaborate on requirements with product management and architects to improve the identity platform and develop new features for PingIDM Plan, estimate, and manage development tasks independently and efficiently per business plans Enable successful cloud deployments Work closely with customer-facing support teams to resolve customer issues You have: Wide experience designing and developing large scale applications in the Java programming language A strong understanding of HTTP and RESTful web services Strong interpersonal communications skills Exceptional problem-solving skills Familiar with cloud architectures and deployment strategies (e.g. AWS, GCP, Azure) Experience using AI agents such as claude code to plan, validate, and implement functionality The ability to learn quickly and independently, and are capable of gathering information and understanding complex features and environments You have an advantage if you have: Experience with identity management technologies and protocols (e.g., OAuth 2.0, OpenID Connect, certificate & key management, cryptography, etc.)I Understanding of enterprise-scale systems and configurations related to security Experience building performant systems that deploy and execute at scale Salary Range: $132,00 - $165,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Design and deliver scalable cloud infrastructure and optimize CI/CD pipelines for enterprise software. | Requires proficiency in Go, Kubernetes, Docker, distributed systems, and cloud platform management with a CS degree or equivalent. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Ping Identity Site Reliability Engineer, you will be involved in every facet of our Cloud-based services. You will establish solutions for building, deploying, and maintaining the infrastructure of one of the largest identity platforms in the world. We follow a DevOps model: Development and Operations teams are integrated, running continuous deployments daily, and the teams collaborate in the solution's development, deployment, and operations. You Will: Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure. Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost. Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop. Participate in planning work and identify areas of improvement Perform technology evaluation and selection Participate in an on-call rotation for maintenance of the cloud solutions. You Have: Experience in scalable, distributed systems architecture Experience with Cloud Platforms Experience of programming using Go Experience with containerization technologies, including Docker Experience with orchestration technologies, including Kubernetes Experience defining and implementing automated service deployments, including provisions for networking, security, reliability, management, reporting, and configuration management In-depth understanding of best practices for deployment automation Experience using Git in a team environment (pull requests, branching, push, and pulls) CS Degree or equivalent experience You will have an advantage if: You have an in-depth understanding of networking, including routing, naming, security, network performance, and network failure modes You have an in-depth understanding of identity and access management You have experience with instrumentation and management of automated deployments You have experience resolving customer deployment issues You have worked with distributed teams You understand CI/CD processes, and have some experience building CI/CD pipelines Salary Range: In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Lead a team to drive adoption, value realization, and renewal for strategic enterprise accounts while collaborating cross-functionally to protect recurring revenue. | Over 10 years in Customer Success or Account Management within B2B SaaS with at least 2 years leadership experience managing complex enterprise accounts and data-driven strategy. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports to the VP, Customer Success - Americas and leads a high-impact team of Customer Success professionals responsible for driving adoption, value realization, renewal, and expansion across our most strategic enterprise accounts in the Eastern region. This leader sets clear expectations, builds scalable processes, and partners cross‑functionally with Sales, Renewals, Support, Product, and Professional Services to deliver predictable customer outcomes and protect recurring revenue (ARR). You will be accountable for the performance, development, and engagement of your team, ensuring they execute consistently against customer journeys, playbooks, and KPIs tailored for our strategic customer segment. Key Responsibilities 1. Customer Outcomes & Revenue Own renewal, churn, and expansion outcomes for the Strategic East portfolio, in close partnership with Sales and Renewals leadership. Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear business outcomes, ROI, and executive alignment. Guide & align CSMs on customer portfolio prioritization, engagement strategy & planning, and strategic executive engagement coordination. Oversee delivery of annual department KPI targets for the Strategic East region. Proactively identify at‑risk customers, ensure CSMs deliver effective save plans, and drive cross‑functional mitigation actions. Utilize data (segmentation, health scores, product usage, NPS/CSAT) to prioritize focus and interventions across the strategic portfolio. 2. Team Leadership & People Management Recruit, onboard, and develop a high‑performing Customer Success team aligned to Ping Identity’s core values. Set clear goals and expectations (KPIs, behaviors), and maintain a consistent rhythm of 1:1s, coaching, and performance reviews. Build strong career development plans for each team member, including skills, certifications, and stretch assignments. Model and reinforce a culture that is customer‑obsessed, data‑driven, collaborative, and accountable. 3. Operational Excellence & Strategic Alignment Implement and continuously improve standard processes and playbooks for adoption and value realization within the strategic segment. Drive effective use of Customer Success tooling (e.g., Gainsight, CRM) for accurate data and workflows & ensure disciplined data hygiene & system updates to enable a clear windshield and rear view mirror on the business. Own the team’s forecasting and reporting for renewals, risk, and expansion opportunities in the East. Act as the primary CS point of contact for Sales leadership in the Eastern region, ensuring alignment on account strategies and executive engagement. 4. Cross‑Functional Collaboration Collaborate with Product and Engineering to advocate for strategic customer needs and influence the roadmap. Partner with Marketing on customer engagement events, advocacy, and developing customer success stories from your team’s accounts. Represent Customer Success in major escalations and incident reviews, ensuring clear communication and follow‑through, in partnership with Escalation Management, Support and Professional Services teams as needed Required Experience & Skills 10+ years in Customer Success, Account Management, or related customer‑facing roles in B2B SaaS / enterprise software. 2+ years of experience leading or mentoring CSMs or similar roles (formal line management preferred). Strong understanding of subscription / ARR business models, renewals, and expansion mechanics. Demonstrated experience driving customer adoption and value realization with complex, multi‑stakeholder enterprise accounts. Comfortable working with executive stakeholders (C‑level, VP) and leading outcome‑driven meetings. Proven ability to interpret data (health scores, usage trends) and convert insights into actions. Excellent communication and storytelling skills. Preferred Qualifications Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS domains. Hands‑on experience with Customer Success platforms (e.g., Gainsight) and Salesforce CRM. Track record of building or improving CS playbooks or programs at scale. Key Performance Indicators (KPIs) The Manager of Customer Success will be measured on a combination of: Renewal Rate for team portfolio. Churn ($ and %) against plan, with clear visibility of at‑risk ARR and mitigation status. Expansion contributed or influenced by the team. Coverage metrics: C-Suite Relationships, Success Plan Reviews, EBRs, Roadmap/Vision Sessions, Value Unlock Sessions, health score coverage and updates. Team health and performance: retention, engagement, hiring quality, promotion readiness, and performance distribution. Salary Range: $92,000 - $123,000 + variable pay In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Design and develop automated test frameworks for backend services, mobile SDKs, and web applications to ensure product stability while collaborating with engineers and troubleshooting distributed systems. | Bachelor's degree with 5-8 years automated testing experience in distributed systems and 5+ years Java development, proficient in Selenium, Appium, and Postman. | About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. We’re looking for an experienced Senior Software Quality Engineer to join the PingOne Neo team and help elevate the quality of our backend services, frontend SDKs, and applications (native and web). In this role, you’ll collaborate closely with engineers across disciplines to enhance existing automation frameworks and develop new ones from the ground up. You’ll play a critical part in ensuring product stability and performance by designing and implementing robust automated tests, while also contributing to manual testing efforts when needed. Reporting to the Engineering Manager, you’ll help define quality standards, mentor peers, and promote a culture of engineering excellence. You Will: Design and develop test automation frameworks for mobile SDKs and applications, Backend APIs and Web UI components Write clean, maintainable test code and review both automation and product code to uphold best practices Perform manual testing to ensure comprehensive coverage and product stability Troubleshoot and reproduce complex issues across distributed systems and collaborate with third-party vendors on support and resolution Communicate test strategies, plans, and quality metrics effectively to stakeholders Operate in an Agile/Scrum environment, contributing to fast-paced product delivery You Have: Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent technical experience 5-8 years of experience building automated test suites for distributed systems, public APIs, or HTTP/REST/JSON-based services in a CI environment 5+ years of hands-on development experience with Java 3+ years of experience with testing tools and frameworks such as Postman, Selenium, Appium, JUnit/TestNG, and JSON Familiarity with the full SDLC and related tools, including version control, build systems, issue tracking, and requirements management Bonus Points If You Have: You have experience designing and executing end-to-end and integration tests for complex systems Proven experience testing native mobile applications and SDKs using cloud-based device farms You have knowledge of Decentralized Identity (DCI) and Identity & Access Management (IAM) You’re familiar with infrastructure technologies like Kubernetes, Cassandra, Kafka, or Redis Compensation Range: $104,474 - $130,592 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.