Pindrop

Design, build, and operate high-performance distributed services and APIs focused on model workflows and real-time scoring. | 5-7 years experience with distributed systems, concurrency, Python, Go, cloud APIs, Redis, MySQL, Kubernetes, Jenkins, and GitHub Actions. | Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do Design Design model training and inference workflows with clear versioning, lineage, and promotion criteria where models are part of the system. Define service responsibilities, interfaces, and data contracts that evolve safely. Specify behavior under retries, timeouts, partial failures, and dependency degradation. Choose consistency and durability guarantees that match risk, latency targets, and operational realities. Design the request path for predictable tail latency and controlled resource usage. Build Build and operate high-performance services and APIs that keep authentication reliable, secure, and fast at scale. Implement distributed services that are safe under concurrency and robust to duplicate and out-of-order events. Build real-time scoring and decision services with clear input/output contracts and bounded execution time. Build distributed training pipelines that scale, are reproducible, and produce auditable artifacts. Build pipelines that move data and model artifacts through validation, promotion, and release. Validate Define automated quality gates for service changes and releases. Add checks for data quality, schema/contract adherence, and training-serving consistency where appropriate. Define acceptance criteria tied to measurable outcomes and production behavior. Release Ship changes with staged rollouts and rollback readiness as defaults. Coordinate multi-service releases with clear cutover and recovery plans. Use production signals to validate rollouts and trigger rollback when risk is high. Operate Participate in on-call rotation, including nights and weekends. Own after-hours production releases, including rollout validation, monitoring, and rollback execution. Instrument the full path with metrics, logs, and traces that enable fast detection and diagnosis. Implement alerting that reflects user impact, not just component health. Lead incident response for your services, restore service quickly, and communicate clearly during events. Run post-incident reviews and close follow-ups that measurably reduce recurrence. Improve and lead Drive reliability work through SLIs, SLOs, and error budgets, and make tradeoffs explicit. Improve performance and cost through profiling, load testing, and capacity planning. Raise engineering quality through reviews, standards, and simplification of operationally expensive designs. Align across teams on interfaces, data contracts, and reliability expectations to reduce coordination friction. Evaluate new approaches when they materially improve security, performance, delivery safety, or operational simplicity. Who you are You have built and operated distributed production systems at scale. You write systems that handle concurrency, duplication, and out-of-order events without surprising behavior. You design for explicit failure modes, safe retries, and stable contracts. You can design for predictable tail latency and controlled resource usage in real-time request paths. You ship safely with staged rollouts, rollback readiness, and change discipline. You use observability to reason about production and instrument systems for fast detection and diagnosis. You can lead incident response and post-incident reviews and drive long-term reliability improvements. You have managed model lifecycle in production: versioning, validation, staged rollout, rollback, and outcome-tied monitoring. You have built or operated distributed training pipelines with reproducibility, lineage, and controlled promotion. You understand drift and training-serving skew risks and mitigate them with contracts, tests, and monitoring. You have built or operated real-time inference services in production. You communicate clearly, document decisions, and drive alignment on tradeoffs and success criteria. You can take ambiguous problems, define scope, and deliver steady progress while keeping the quality bar high. You actively seek out and remove unnecessary complexity, understanding that simplicity is a prerequisite for reliability, security, and velocity at scale. Familiarity with voice authentication, fraud detection, or deepfake detection is a plus, not a requirement. Your skill-set 5–7 years of software development experience. Experience designing and implementing highly scalable cloud-based APIs. Experience with multiple programming languages, such as Python and Go. Expertise in data structures, algorithms, and concurrency. Experience building and operating real-time distributed systems, including patterns for resilient services such as backpressure, idempotency, timeouts, and retry or circuit-breaking strategies. Experience working with production ML systems and MLOps (for example, model deployment, feature pipelines, experiment tracking, and model or data quality monitoring) is a strong plus, but not required. 2+ years of experience in DevOps practices towards deployment of SaaS services, including hands-on experience with Jenkins and GitHub Actions; implementing and maintaining CI/CD pipelines; and managing and maintaining applications in a multi-container environment such as Kubernetes. Knowledge of different data storage technologies, such as Redis and MySQL. Knowledge of Docker and container orchestration frameworks such as Kubernetes. Experience developing and maintaining services using AWS native products such as Kinesis, DynamoDB, and S3. Experience with observability and monitoring tools such as Prometheus, Grafana, and cloud logging and tracing. Linux proficiency. What’s in it for you As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO. Within 30 days, you’ll Ramp up on development process Build relationships with others on the team Participate in the grooming and planning meetings Pick up a small bug fix or code implementation/testing project Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers Understand and know the product architecture as well as system design Within 60 days, you’ll Start working on a bigger project/feature Deliver small code changes going through the complete SDL Actively participate in the team meetings Within 90 days, you’ll Drive some of the task breakdown in grooming and planning meetings Deliver a major feature design or implementation Teach us something new Able to pick up any tasks coming out of the planning meetings What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Recurring monthly Phone and Internet allowance One-time home office allowance Remote first environment – meaning you have flexibility in your day! Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program including Employee Assistance Program, 24/7 Telemedicine Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $130,000—$180,000 USD What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Lead and scale the global Customer Success team, develop strategies for customer retention and growth, and partner with cross-functional teams to optimize customer experience. | 15+ years in customer success or related fields, with 5+ years in senior leadership, experience managing enterprise clients, and proficiency with SaaS platforms like Gainsight and Salesforce. | Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. x Vice President, Customer Success Remote - US (Remote) What you’ll do As the VP, Customer Success, you will set the vision and strategy for our global Customer Success function, scaling a team that drives adoption, retention, advocacy and growth across Pindrop’s customers. You’ll be accountable for customer health at scale, while serving as an executive sponsor for key customers, a senior escalation point and a key partner to Sales, Product and Marketing. Value Realization & Retention Leadership Define and execute annual and multi-year vision and operating model for Customer Success at Pindrop that drives value realization for all customers. This vision needs to responsibly scale and adapt with the growth of Pindrop’s customer base and include AI-forward approaches. Understand what drives ARR retention as well as root causes of churn and compression. Drive mitigation strategies for customer-specific situations as well as patterns that impose on net dollar retention. Lead the execution of proactive measures that prevent risk. Partner with executive leadership to align Client Services with the Pindrop company strategy, corporate OKRs and CS functional objectives. Team Leadership & Talent Development Build, develop and inspire high-performing, globally distributed teams including the Customer Success Managers (CSM), Fraud & Authentication Consulting Team (FACT) and Center of Excellence (CoE). Lead, mentor, and develop team members to fulfill our value of creating evangelical customers and adopt AI capabilities that bring efficiencies and differentiation to our service. Drive personal accountability, foster healthy internal and client-facing relationships, and operational excellence across the team. Customer Advocacy & Growth Serve as an executive sponsor for Pindrop’s $1M+ accounts, helping to extend the senior-level engagements along with the Chief Customer Officer (CCO). Establish and refine frameworks for key customer experiences such as business reviews, account governance and success planning. Continuously improve Pindrop’s satisfaction and net promoter approach to ensure the voice of the customer is always well articulated. Partner with Product to showcase Pindrop’s innovation roadmap. Partner Sales to identify expansion opportunities to maximize Pindrop’s growth results. Operational Excellence Design and optimize processes, tools (e.g., Gainsight, Tableau, Glean, ChatGPT, etc.) and playbooks to scale customer impact and establish clear standards that promote service consistency. Adapt service models for each service tier that reflect the evolving needs of Pindrop’s customers and industry best practices. Build a data-driven culture with strong reporting and forecasting around customer health, retention, adoption, satisfaction and referenceability. Serve as a senior point of escalation for customers and internal stakeholders. Ensure de-escalation efforts are executed swiftly to facilitate customer trust. Who you are A strategic, visionary leader who thrives at the intersection of customer success, revenue growth, and enterprise relationships. Adept at balancing long-term strategy with operational execution. Comfortable presenting to C-suite executives, at industry conferences, the Pindrop ELT and customer or investor board members with executive presence. Energized by scaling teams, leading through change, and unlocking potential in others. Your skill-set 15+ years of progressive experience in Customer Success, Customer Experience, Account Management, or related fields, with 5+ years in senior leadership roles. Proven track record managing enterprise-scale customer portfolios, including Fortune 100 clients. Demonstrated success leading cross-functional teams, building scalable programs, and executing transformations. Strong executive presence, communication, and influencing skills across technical and business stakeholders. Experience partnering cross-functionally with Sales, Product, Marketing and Professional Services to drive customer outcomes. Proficiency with platforms such as Gainsight, Salesforce and awareness of SaaS practices either internally or through vendor partnerships. Industry experience in security, fraud, call center/CCaaS, or data center infrastructure preferred. Progressive AI forward mindset and demonstrated use of AI tooling. Willingness to travel up to 30%. What’s in it for you As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with fun events, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO. You have the chance to make a meaningful impact at an exciting, cutting edge technology company. Your input will be heard at an executive level, and help drive business decisions. Within 30 days you’ll meet the Customer Success value realization team and have an understanding of their responsibilities, roles, tools used, and cadence of meetings. You’ll begin learning the basics of the products and how we measure their success. Understand performance objectives, customer KPIs and Client Services OKRs Understand CS processes and Gainsight functionality Within 60 days you’ll begin to engage with your customer portfolio and lead the enterprise CSM team Build strong, long-term relationships with customers Support and mentor a team of Senior CSMs Within 90 days you’ll be executing to Customer Success metrics and establishing individual performance objectives Teach us something new Be productive and successful in your CS leadership role by adding value to our customers and the Pindrop team What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) Generous health and welfare plans to choose from - including a employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents. One year of diaper delivery for your newest addition! It’s our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Remote-first culture with opportunities for in-person team events Recurring monthly cell phone allowance Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program including Employee Assistance Program, 24/7 Telemedicine Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $210,000—$260,000 USD Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of an annual discretionary bonus. US Base Pay Range $210,000—$260,000 USD Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments. US Base Pay Range $210,000—$260,000 USD What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Manage and optimize marketing automation systems, lead management, attribution, and analytics to support campaign execution and business growth. | 3+ years in marketing operations with hands-on experience in Salesforce, Pardot, and analytics tools, strong understanding of lead management, attribution, and data governance. | Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. Who We Are Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we believe the human voice is one of the most powerful—and vulnerable—personal identifiers. As fraud grows increasingly sophisticated, including the rise of deepfakes, we are leading the industry in voice authentication, fraud prevention, and deepfake detection. Our mission is to deliver seamless, secure digital experiences that protect the most personal aspect of identity: the human voice. Guided by our values of Innovation, Customer Advocacy, Excellence, and Impact, we are building both a safer digital ecosystem and a collaborative, supportive workplace where every contribution matters. Headquartered in Atlanta, GA, Pindrop is backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What You’ll Do Marketing Technology Stack & Systems Management Own, administer, and optimize our marketing automation platform (Pardot) and its integration with Salesforce CRM Manage and troubleshoot integrations across the marketing tech stack, including SalesLoft, ZoomInfo, LeanData, Google Analytics, and Smartsheet Ensure data accuracy, integrity, security, and compliance across all platforms Administer user permissions and support adherence to data privacy regulations Lead Management & Attribution Design and maintain lead scoring, routing, and nurturing workflows to optimize Sales handoff Ensure accurate MQL tracking, reporting, and data hygiene within Salesforce Own and evolve attribution models to measure and improve campaign performance and ROI Reporting & Analytics Build, automate, and maintain marketing dashboards and reports in Salesforce, Google Analytics, and related tools Deliver actionable insights into lead conversion, campaign effectiveness, and pipeline impact Continuously evaluate and refine KPIs to improve forecasting, visibility, and decision-making Campaign Execution & Optimization Support campaign execution by ensuring proper setup of automation workflows, nurture programs, and landing pages Maintain campaign data accuracy, including UTMs, conversion tracking, and attribution tagging Implement and manage A/B testing frameworks to optimize engagement and conversion rates Cross-Functional Collaboration & Process Improvement Partner closely with Sales, Customer Success, and Revenue Operations to align processes, reporting, and lead flow Train and support internal teams on marketing tools, analytics, and best practices Identify opportunities to automate and scale workflows for increased efficiency Who You Are You bring a strategic mindset and thrive at the intersection of technology, data, and collaboration. You’re comfortable owning systems end-to-end while working cross-functionally to drive alignment and results. You remain resilient in the face of ambiguity, change, and challenge You’re optimistic and naturally turn problems into solutions You’re resourceful, curious, and eager to learn new tools or approaches You take accountability seriously—under-promise, over-deliver, and follow through You’re adaptable, nimble, and able to balance detail with the bigger picture Your Skill Set 3+ years of experience in Marketing Operations, preferably in B2B SaaS, cybersecurity, or a related industry Hands-on experience with Salesforce, Pardot (or similar marketing automation platforms), and marketing analytics tools Strong understanding of lead management, attribution modeling, and data governance best practices Proficiency with Google Analytics, Salesforce reporting, Smartsheet, and campaign tracking tools Strong analytical skills with a passion for turning data into insights Ability to work independently, manage multiple priorities, and proactively solve problems in a fast-paced environment What’s in It for You As a Pindropper, you’ll join a rapidly growing company making technology more human through the power of voice. You’ll collaborate with talented, driven teammates who care deeply about impact—while still enjoying the journey together through team events, wellness initiatives, and meaningful time to recharge. We are seeking a hands-on, data-driven Marketing Operations Manager to join our Revenue Operations team. In this role, you’ll be the go-to expert for marketing automation, CRM integrations, campaign tracking, and performance analytics—playing a critical role in scaling our marketing and revenue engine. What We Offer Competitive compensation, including equity for all employees Base salary range: $115,000 – $140,000 (final offers consider experience, skills, scope, and market factors) Unlimited Paid Time Off (PTO) Generous health plans, including one employer-paid employee-only option Best-in-class HSA employer contribution Vision and dental coverage for you and your family Employer-paid life and disability insurance with supplemental options Paid parental leave for all parents (birth, adoptive, and foster) One year of diaper delivery for new Pindroplets Identity protection through Norton LifeLock Monthly phone and internet allowance One-time home office stipend Remote-first work environment Company holidays Annual professional development and learning stipend Choice of Apple MacBook Pro 401(k) plan with competitive employer match Wellness program including EAP and 24/7 telemedicine Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $115,000—$140,000 USD What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Design, build, and maintain systems for a new AI-driven product, ensuring performance, scalability, and reliability, while collaborating with engineering teams. | 5+ years of software engineering experience with distributed systems, APIs, cloud experience, and proficiency in object-oriented languages like Python or Java. | Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do As a Senior Software Engineer on an undisclosed new product offering, you will design, build, and maintain systems for this new product. This new product is a customer-facing product that uses AI to enable customers to create integrations and implement workflows. You will collaborate closely with other engineering groups, provide technical leadership, and ensure the performance, scalability, and reliability of your team's services. Design and build GoLang backend services to support this new product. Implement an agentic system that plans changes, generates integration code, runs validation in a sandbox, and reports results for approval Own the reliability and performance of the product, from design, implementation, test, and deployment Contribute to an intuitive UI that lets users compose and iterate on workflows. Play a key role in evolving the product to drive customer adoption. Mentor engineers and set standards for code quality and design. Who you are You are resilient in the face of challenges, change, and ambiguity You are optimistic and see problems as opportunities You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed You take accountability, under-promise, and over-deliver You are adaptable and maintain focus on the bigger picture Your skill-set 5 or more years of software engineering experience building distributed systems and APIs Experience using AI-driven code development using code assistants (eg: Anthropic or Copilot) Strong in one or more object-oriented languages: Go, Java, Python, or C++ Cloud experience with GCP or AWS Experience with data modeling and schema evolution Experience with a micro services tech stack deployed in containers, leveraging cloud native solutions Strong communication and collaboration Nice to haves Hands-on work leveraging LLMs and/or agents as part of the product Experience building evaluation harnesses for LLM quality and safety Vector search, embeddings, and retrieval patterns Experience integrating multiple vendor platforms together Knowledge of workflow or job orchestration concepts such as scheduling, retries, and state machines (using Temporal or similar workflow engines) Frontend experience with React or similar What’s in it for you As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO. Within 30 days, you’ll Understand the current services and supported customer workflows. Understand integration templates and execution paths. Pair with engineers to learn internal tooling, CI, and release practices. Within 60 days, you’ll Contribute changes to the backend and customer-facing workflows. Improve tests, observability, and resilience for integration execution. Own a developer experience improvement in deployment automation or monitoring. Within 90 days, you’ll Lead implementation or refactor of a component to improve reliability, scalability, or reduce time to onboard new vendors Drive architectural improvements in the new product What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Recurring monthly Phone and Internet allowance One-time home office allowance Remote first environment – meaning you have flexibility in your day! Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program including Employee Assistance Program, 24/7 Telemedicine This position will be posted for 45 days after September 11, 2025. #LI-Remote Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $130,000—$180,000 USD What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

The Senior Analyst, Corporate Finance will enhance and own corporate financial models to support planning and analyze financial results and operational metrics. This role will also support corporate development initiatives, including IPO readiness and M&A activities through detailed research and analysis. | Candidates should have 4-6 years of professional experience, with a preference for those with a background in technology investment banking or high-growth B2B SaaS companies. A bachelor's degree in Finance, Statistics, or Data Science is required, along with strong spreadsheet modeling and data visualization skills. | Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. Senior Analyst, Corporate Finance US-Remote Who we are Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference. Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG. What you’ll do Pindrop is looking for a Senior Analyst, Corporate Finance, a critical role for an individual who desires outsized business impact and redefining landscapes. Reporting to the Director, Strategic Finance, this role will ensure Pindrop’s financial, strategic, and operational objectives are achieved. We are excited to have you join our team if you desire creating impact and have superpowers in the following areas: Excellence in financial modeling and insight extraction Process Improvement, Reporting Automation, and Data Fluency Interdisciplinary Collaboration and Impact Enhance and own corporate financial models, including 3-statement modeling, to support short-term and long-term planning with inputs from topline drivers, functional assumptions, and strategic initiatives Analyze and track financial results, key operational and SaaS metrics and industry benchmarking, and ROI spend efficiency, identifying risks and opportunities to influence enterprise outcomes Conduct deep dives into corporate finance activities, such as capital structure evaluation, resource allocation, and growth initiatives, while delivering ad-hoc analysis to support Management and Board decision-making and investor relations Assess the financial impact of new initiatives, opportunities, and accounting policy changes Manage system enhancements and data integration between NetSuite and financial planning tools, ensuring alignment among core FP&A workflows, chart of accounts, and process documentation. Support corporate development initiatives, including IPO readiness, M&A, strategic partnerships, and due diligence, through detailed research and analysis of industries, partners, and investment strategies Who you are You aspire to take on an active role in building a path to IPO You are a trusted advisor to the business to guide investments and strategic direction You are an independent logical thinker comfortable operating in ambiguity while solving problems with analysis, data, and structured arguments You are comfortable presenting data to all levels of the organization including executive teams You have a growth-mindset and can handle the current tactical projects while simultaneously maintaining the strategic direction and creating a path forward You are resilient in the face of challenges and change while having willingness to embrace unstructured environments and ambiguous problems You are optimistic and believe that you can make a problem into a solution having inquisitive nature, attention to detail, diligence and a good attitude You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed You take accountability, do the things you say you’ll do, under-promise and over-deliver You are nimble and adaptable when priorities change and continue to see the “forest through the trees” Your skill-set: 4-6 years of total professional experience required: 3+ years of combined experience in Technology investment banking, Tech VC or Tech PE experience with 2+ years of high-growth B2B SaaS company experience within Corporate Finance highly preferred Spreadsheet modeling skills including charts, graphs, pivot tables, etc. with both Google Sheets and Excel required Demonstrated proficiency in reporting automation and data visualization (i.e. SQL, Python, Looker, Tableau, etc.) and financial planning tools (i.e. Vareto, Netsuite, Adaptive, TM1, etc.) BigQuery is a plus. Bachelor’s degree in Finance/Statistics/Data Science or equivalent experience required Proven ability to create financial and operational models with an understanding in Enterprise SaaS/Usage-based models and operational metrics Experience with exit transactions and liquidity events such IPO, M&A, private fundraising, etc. preferred What’s in it for you: As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, and Company-wide Rest Days. Within 30 days you’ll Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers Familiarize with company products and business model Complete all initial 1:1s with key stakeholders and team Complete Company onboarding along with finance onboarding checklist (finance process, system access, confluence pages, etc.) Be part of existing key business meeting cadences and learn our business’s most essential metrics, objectives, current challenges, and opportunities Get to know your team by conducting 1:1s with key stakeholders and begin to build relationships with your peers, and executives Within 60 days you’ll Contribute by raising questions and assessing opportunities of improvement of current processes, including topline and expense forecast, BvA cycles, system migrations, etc. Gain a strong understanding of the monthly finance close cadence, forecasting cycle and gaps by drafting a proposal on key process improvements, including model enhancements and new areas to build upon and support Build and refine reporting dashboards to ensure financial and operational KPI on track while driving reporting automation Calibrate financial models and minimize forecast variance Revamp corporate long-range model and develop a deep understanding of functional business inputs and SaaS drivers that influence the financial model Within 90 days you’ll Have had a few wins and shorter term projects completed and be well integrated into the business - with plans for longer term strategic goals in place Own corporate long range model and develop MRP model with scenarios of potential transaction events Create a standard process from 0-1 on data foundation and reporting automation Enhance cost and revenue predictability with new models Become a trusted teammate across the Strategic Finance and Accounting orgs, and various exec leader What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) 4 company-wide rest days in 2025 where the entire company rests and recharges! Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Recurring monthly Phone and Internet allowance One Time home office allowance Remote first environment – meaning you have flexibility in your day! Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program including Employee Assistance Program, 24/7 Telemedicine The base pay for this position is generally between $120,000 and $155,000. Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. This position will be posted for 120 days after 12/09/2025. Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $130,000—$145,000 USD What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Lead and support product launches and marketing initiatives for AI-enabled authentication and fraud prevention products, collaborating cross-functionally to develop technical marketing content and GTM strategies. | 5-7 years B2B product marketing experience with AI/ML or cybersecurity products, strong project management skills, ability to translate complex tech into customer messaging, and data-driven approach. | Who we are Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve; we’re also building a dynamic, supportive workplace where your contributions make a real difference. Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG. What you’ll do Pindrop’s Product Marketing team (Pindrop PMM) plays a pivotal role in delivering Pindrop’s cutting-edge solutions to market by blending a technical understanding of the products while demonstrating their core usage, benefits, and features using simple, unified language and in the context of customer outcomes. We tell Pindrop’s most compelling product stories and educate customers on what’s possible with our products and solutions. Lead and support the planning, launch, and cross-functional implementation of new products and features—including AI-enabled authentication, fraud prevention, and deepfake detection capabilities. Contribute independently, and as part of multi-disciplinary teams (Marketing, Product, Sales, Legal, Finance, etc.), bringing strong communication skills and high organization to projects that leverage emerging AI technologies. Strive to become a product expert capable of building technical product-based content rapidly, translating the impact and benefits of complex solutions—especially those utilizing AI and machine learning—into customer-centric messaging. Develop programs and campaigns to expand into new vertical markets and geographies, with an emphasis on AI-powered differentiators. Document customer buying journeys, key personas, and competitive landscapes, incorporating market analysis and competitive intelligence for products driven by data and AI advancements. Partner with internal and external resources to create marketing and sales collateral that communicates both traditional and AI-enhanced product value (case studies, website content, campaign materials). Manage product documentation, claims, and customer references for internal and public-facing use, ensuring claims and messaging accurately reflect AI capabilities and responsible adoption. Stay informed on AI market trends, regulatory requirements, and ethical considerations, including data privacy, bias mitigation, and responsible AI use—integrating these insights into ongoing messaging and product strategy. Who you are You are a creative and strategic thinker who thrives in collaborative, fast-paced environments, comfortable working with cross-functional teams on both general GTM projects and AI-driven marketing initiatives. You are resilient in the face of challenges, change, and ambiguity. You are optimistic and believe that you can make a problem into a solution. You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed—especially as the AI landscape continually evolves. You take accountability, do what you say you’ll do, under-promise and over-deliver. You are nimble and adaptable when priorities change and continue to see the “forest through the trees.” You actively seek opportunities to learn about emerging AI technologies, ethics, and best practices, and share those insights to improve program management and launch effectiveness. Your skill-set Must-haves: 5-7 years of B2B marketing experience, including ownership of multi-channel launch plans for technically complex products, ideally with a background in SaaS/software. Experience in product marketing for AI/ML-enabled products or cybersecurity solutions (fraud detection, authentication, deepfake prevention, etc.). Demonstrated ability to synthesize complex technology concepts, including AI and machine learning, into actionable marketing collateral and simplified language for diverse stakeholder groups. Strong project management skills; proven experience driving product launches and cross-team coordination (Product, Sales, Marketing, Legal, etc.). Data-driven and detail-oriented—confident in leveraging analytics, competitive research, and trends in AI to inform messaging and positioning. Nice-to-haves: Familiarity with tools and frameworks for AI marketing (HubSpot, Marketo, Salesforce, Demandbase, Google Analytics, A/B testing platforms). Bachelor’s or Master’s degree in Marketing, Business, Computer Science, or related field; AI certifications or advanced technical coursework preferred. What’s in it for you As a Pindropper, you will join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO. Within 30 days, you’ll Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers. Map the product launch ecosystem—conduct stakeholder interviews across Product, Sales, Marketing, Legal, Finance, and other GTM teams to understand current launch processes, roles, and pain points. Deep dive into Pindrop's product portfolio—including our core AI/voice security solutions, technical capabilities, and competitive differentiators through product demos and documentation review. Shadow existing product launches to observe current project management practices, meeting cadences, and cross-team collaboration patterns. Establish relationships with key stakeholders across different geographies and functions who will be critical to your success. Audit current PMM processes to understand existing frameworks and identify opportunities for improvement. Within 60 days, you’ll Develop your first piece of technical marketing content—one-pager, blog post, or sales enablement material documenting and demonstrating your expertise in voice/AI security or detection solutions. Take ownership of your first product launch workstream with timelines, dependencies, and stakeholder communications. Implement improved launch planning sessions, dependency tracking, stakeholder check-ins, and launch retrospectives, focusing on processes to support scalable launches of AI-enabled products. Weigh into dashboards for visibility on GTM and launch initiatives, integrating analysis of competitor moves and AI market trends. Within 90 days, you’ll Lead your first go-to-market initiative—whether entering a new vertical or launching a product feature powered by AI. Launch new marketing collateral documenting competitive advantages and addressing identified gaps in our emerging toolkit Analyze and design scalable PMM processes for GTM, emphasizing rapid iteration and continuous improvement for AI-powered launches. Teach us something new—share insights from industry knowledge, technical expertise, and your own learning that will elevate launch effectiveness for voice security and AI-centric products. What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Recurring monthly Phone and Internet allowance One-time home office allowance Remote first environment – meaning you have flexibility in your day! Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program, including Employee Assistance Program, 24/7 Telemedicine What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded in our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks, and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire, and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity, and celebrate our successes. We are better together. Make a Difference - Every day, we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. This position will be posted for 45 days after October 4. #LI-Remote Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $100,000—$125,000 USD

Meet and exceed sales quotas by generating new license revenue, managing and growing existing accounts, executing strategic sales plans, and collaborating cross-functionally to deliver enterprise fraud risk and authentication solutions. | 8+ years of strategic sales experience with proven success in closing large license deals, strong executive-level communication and negotiation skills, ability to self-prospect and manage complex sales cycles, and technical acumen to articulate solution value. | Strategic Account Executive US (Remote) Who we are Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference. Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG. What you’ll do Meeting or exceeding assigned sales quotas and objectives Generate and grow new license revenue in assigned accounts and territory Manage existing relationships and grow them Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions Develop and maintain sales plans and strategies to deliver annual sales targets Formulating and executing strategic and tactical plans Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell Ability to present the full solution and conduct product demonstrations to customers Who you are You are a self-driven and motivated individual with a goal setting frame of mind You are an exceptional communicator You are resilient in the face of challenges, change, and ambiguity You are optimistic and believe that you can make a problem into a solution You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed You take accountability, do the things you say you’ll do, under-promise and over-deliver You are nimble and adaptable when priorities change and continue to see the “forest through the trees” Your skill-set: 8+ years experience in strategic sales Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence Success closing license sales deals of 7 figures or more and experience with Complex contract managementExtensive experience in Account Management, growing existing business, and nurturing relationships Experience selling a complex product to executive buyers Ability to qualify a prospects need and/or challenge that can be solved by implementing our product given their budget, timeline, and authority Must be able to self-prospect to build qualified pipeline and also work collaboratively with a BDR Strong acumen in technology and ability to articulate solution value proposition Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders Must possess the appropriate level of math and analytical skill required to construct a financial business case What’s in it for you: As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. Within 30 Days: Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers Review account list with your manager Become familiar with Pindrop’s key value propositions Market Overview Overview and familiarity with the Pindrop Sales Process Within 60 Days: Understand a Day in the Life of the Contact Center Understand the high-level workings of Call Flows Get to know your key contacts across multiple departments Present the IVR pitch to your manager and team Develop at least three new qualified leads Within 90 Days: Develop a forecast for 2H of 2025. Conduct solo intro meetings with Contact Center Week Build a Business Plan for 2025 Identify new pipeline >= 3X your quota Teach us something new What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) 4 company-wide rest days in 2025 where the entire company rests and recharges! Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Recurring monthly Phone and Internet allowance One Time home office allowance Remote first environment – meaning you have flexibility in your day! Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program including Employee Assistance Program, 24/7 Telemedicine The base pay for this position is generally between $140,000 and $160,000. Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments. What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. This position will be posted for 45 days after 8.25.2025 #LI-remote Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $140,000—$160,000 USD