Pinch Med Spa

Lead market launches and scaling, manage data and analytics reporting, drive strategic projects from ideation to delivery, and act as a strategic thought partner to the CEO. | 7-10+ years in high growth startups, 2+ years consulting/banking, strong analytical and project management skills, executive presence, fluency in software/process optimization, and ability to work in hybrid environment with occasional travel. | About Pinch Pinch is a tech-enabled marketplace empowering healthcare entrepreneurs to launch and grow thriving aesthetics practices without leaving their day job. We’re building a startup that helps Nurse Practitioners focus on delivering aesthetics services to clients in the comfort of their own home. Pinch is founded by a surgeon and a former SpotHero executive, funded by Chicago’s top venture capitalist firms, scaling quickly and looking for a key leader to join our team. Role Overview We’re seeking a highly driven, analytical, and execution-focused Director of Strategy & Operations to serve as the right hand to our CEO. This is a high-ownership role for someone who thrives in both strategy and execution—able to zoom out to see the big picture and dive in to get things done. You’ll be responsible for launching and scaling new markets, owning data and reporting, and driving strategic projects from ideation to delivery. You’ll get to act as a strategic thought partner to the CEO, providing analysis, insights, and execution support across the business. Key ResponsibilitiesMarket Launch & Scaling Lead new market launches end-to-end—planning, execution, and post-launch growth in partnership with supply, demand and operations teams Run weekly business review and monthly retros for market performance Own ideation, experimentation and strategies to accelerate market growth Own the playbooks and project management for scaling nationally Data & Analytics, Reporting Project Management, & Planning Own from ideation through development and analysis all company dashboards, KPIs, analytics (Looker, Google Sheets, PostHog) and ad-hoc financial analysis Ensure the business is running on accurate, timely, and actionable data the team understands Lead or assist with business reviews, retros, and planning sessions Work closely with CEO on financial planning and analysis Lead and own Special Projects Drive strategic initiatives from idea to launch—structuring ambiguous problems, identifying opportunities, and delivering results. Types of projects may include: Developing strategies to increase provider utilization Optimizing workflows to help internal teams have more impact Building strategic partnerships to expand client acquisition Playing product manager on select technology projects Researching new services offerings for clients or providers Leveraging SaaS tools and AI to automate repetitive processes Owning a recruiting process to onboarding new team members Optimizing our unit economics and internal processes Owning the new product pipeline Qualifications 7 to 10+ years of high growth startup experience and 2+ years of consulting/banking Proven ability to launch and scale initiatives in ambiguous, fast-moving environments Exceptional analytical skills and P&L fluency Strong project management skills with a track record of delivering cross-functional results Clear communication and executive presence; able to influence at all levels. High bias for action, resourceful, and comfortable rolling up your sleeve Fluent in software and process optimization (e.g. Notion, Zapier, AI tools) Excited to work hard, have startup scrapiness and get stuff done fast Excited to work in person and also able to work effectively remotely Open to occasional travel to support business initiatives across the country Why Join Pinch Excited to scale a startup focused on empowering healthcare entrepreneurs High autonomy and visibility, reporting directly to the Founder/CEO Work at the intersection of healthcare, technology, and entrepreneurship Equity upside and growth opportunity in a high-velocity startup Work with a passionate, hard working, nice and smart team every day Compensation & Benefits Cash compensation for seed/Series A startup+ equity commensurate with experience Good health, vision, dental benefits with more coming very soon Flex PTO + hybrid work environment Free and discounted aesthetics treatments

Lead and manage a team responsible for recruiting, onboarding, training, and supporting Nurse Practitioners to deliver in-home aesthetics treatments while optimizing provider performance and experience. | 5-10+ years in recruiting, sales, or account management with 3+ years leading teams, proven sales ability, strong communication and relationship skills, and willingness to travel occasionally. | About Pinch Pinch is a tech-enabled marketplace helping healthcare entrepreneurs launch and grow aesthetics practice. We empower Nurse Practitioners to deliver expert care in the comfort of clients’ homes, making aesthetic beauty more accessible, personalized, and time-efficient. We’re scaling fast, backed by Chicago’s top venture capital firms. Founded by a trauma surgeon and a former SpotHero executive, our team blends deep medical expertise with startup execution. Pinch is building the infrastructure to support a new kind of care delivery, and that means we need people who are excited to work across functions, move quickly, and think like owners. The ideal candidate is passionate about healthcare, beauty, and wellness, and understands what it takes to compete in a high-growth, consumer-facing category. This is not just a job—it’s a chance to help build a category-defining company from the ground up. Role Overview We are seeking a Director of Provider Success to lead the supply-side of our marketplace business, helping lead a team that recruits and enables Nurse Practitioners to offer in-home aesthetics treatments to clients at home. You’ll lead a team of Provider Success Managers responsible for recruiting, selling clinical training, enabling, and supporting providers to achieve top-tier utilization and client satisfaction. This role will oversee the full provider lifecycle—from first onboarding call through ongoing engagement and performance—ensuring our providers have the tools, training, and support needed to thrive. Ideal candidates have experience managing provider/vendor success teams, are highly relationship-driven, and can build scalable processes that create an exceptional provider experience. The ideal candidate combines sales hustle, recruiting discipline, and team leadership with community building, able to manage a team that supports a network of part-time Nurse Practitioners. You’ll launch new states, grow existing states, and be responsible for the overall success of the supply side of our business. Key Responsibilities Provider Recruitment & Onboarding Lead efforts to build a pipeline to recruit Nurse Practitioners interested in replacing their second shift with the opportunity to offer concierge, in-home aesthetics treatments Sell a training course to Nurse Practitioners in need of clinical training and/or recruit experienced Providers with prior training and industry experience Optimize our onboarding process to create a remarkable onboarding experience Training & Enablement Manage a team that oversees initial clinical training as well as ongoing training opportunities on clinical skills, marketing skills and general skills Build & execute strategies to empower, educate and build community Leverage best practices and feedback to build a world class training program that fuels a raving community Manage Provider support channels and be a voice for Provider needs across the company Performance Management Track and review provider KPIs (Utilization, NPS, retention, etc) Design incentive programs to drive desired behaviors and outcomes Develop and execute strategies to increase performance over time Leadership & Team Development Lead a team of Provider Success Managers responsible for recruiting, onboarding and enabling our Pinch Providers Maintain cross-functional collaboration with strategy & operations, marketing, and product teams to improve the provider experience Empower, grow and develop an experienced team to accelerate growth Qualifications Required 5 to 10+ years in recruiting, sales, account management and/or community roles 3+ years of experience building and leading small, high-performance teams Proven ability to sell (asking for money for something) services Exceptional communication, relationship-building, and problem-solving skills Able to educate, enable and build community for a national workforce Excited about Pinch’s mission and working “startup hard” Open to travel, as needed, to launch new markets, run trainings (sometimes on weekends) meet providers etc as needed 1-2 times per month Nice To Have Experience at a high growth venture capital funded startup and/or marketplace business Familiar with managing 1099 contractor models, gig platforms or contractors Comfort with data (Google Sheets, CRM/ATS reporting, performance dashboards) High-energy leader able to motivate teams and inspire strong performance Worked with healthcare professionals and/or specifically in medical aesthetics Why Join Pinch Excited to scale a startup focused on empowering healthcare entrepreneurs High autonomy and visibility, reporting directly to the Founder/CEO Work at the intersection of healthcare, technology, and entrepreneurship Equity upside and growth opportunity in a high-velocity startup Work with a passionate, hard working, nice and smart team every day Compensation & Benefits Cash compensation for seed/Series A startup + equity commensurate with experience Good health, vision, dental benefit coveragae with more coming very soon Flex PTO + hybrid work environment (~3 days in office) Free and discounted aesthetics treatments