Pilot Flying J

Lead the execution of employee experience programs and initiatives to enhance organizational culture and employee engagement. | Requires extensive experience in employee engagement, culture, change management, and program management, with a minimum of 8 years in related roles. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The Manager, Team Member Journey is a pivotal leader in advancing Pilot's people-first culture. Responsible for the execution of delivering high-impact experiences across the employee life-cycle -- specifically, "moments that matter", this leader translates culture strategy into programs and touchpoints that strengthen team member connection, belonging, and performance at every stage of the team member life cycle. As the leader of the Team Member Journey team, this individual serves as the owner of culture-shaping programs not limited to the team member journey, onboarding, workplace philosophy, workplace experience, digital experience, and workplace planning, in addition to serving as a strategic partner to the Director, Culture & Team Member Journey, supporting legacy culture shaping initiatives. With a proven ability to build rapport, this individual will work cross functionally and collaboratively to empower and enroll leaders and their teams in embedding our people-first culture into everyday practices and processes. Leverages process mapping skills to understand the current state, develop roadmaps, and execute on strategy that has organization-wide impact. This leader will spearhead the creation of lasting, positive impact for all team members in service of Pilot's purpose. Essential Job Functions: • Execution & Management: Lead the end‑to‑end execution and delivery of all Team Member Journey programs and initiatives, ensuring high‑quality implementation, timely delivery, and alignment with enterprise objectives. • Thought Partnership: Serve as a strategic partner to the Director, Culture & Team Member Journey, contributing to the design and execution of key culture‑shaping initiatives. Support enterprise efforts—including our purpose-driven “House” strategy, leader alignment, environmental branding, and programs that advance a culture of safety, hospitality, and belonging—by bringing insight, perspective, and executional excellence. • Collaboration and Enrollment: Partner closely with enterprise leaders to drive process improvements that enhance key “moments that matter” throughout the employee lifecycle. Apply deep knowledge of the business and a sharp, perceptive lens to identify opportunities for optimization. Leverage strong relationships to navigate challenges, resolve conflicts, and align stakeholders around shared goals. • Partner Management: Cultivate and manage relationships with external vendors to ensure strong return on investment and alignment with organizational strategy. Drive accountability, maintain clear expectations, and ensure partner deliverables consistently support enterprise priorities. • Journey Mapping: Analyze and document current-state processes to uncover pain points and improvement opportunities. Develop clear future‑state recommendations and engage key stakeholders to align on, champion, and implement new approaches that enhance the overall employee experience. Qualifications • Bachelor's Degree or Equivalent required • Master's Degree or Equivalent preferred • Minimum 8 years experience • Understanding of the employee life-cycle, employee engagement, change management, belonging, talent development, and program management. Understands how mindsets influence organizational outcomes. • Understands how mindsets influence organizational outcomes. Additional Information • Nation-wide Medical Plan/Dental/Vision • 401(k) Flexible Spending Accounts • Adoption Assistance • Tuition Reimbursement • Weekly Pay #LI-EM1

Manage customer relationships, handle inquiries, and support sales processes to ensure customer satisfaction. | Requires high school diploma or equivalent, with preferred experience in sales support, CRM skills, and strong communication and organizational skills. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The purpose of this position is to manage the day-to-day relationships with our wholesale customers and to deliver a frictionless customer experience that enables our marketers to be commercially focused. • Provide exemplary service to wholesale and DEF customers by developing and maintaining relationships over the phone, solving issues as they arise and handling customer inquiries • Collaborate with the sales team members you support to identify customer needs, pain points, and business opportunities • Manage and own the onboarding of customers within CRM. This includes but is not limited to the creation of and continual upkeep of account, pricing, and contractual level detail. • Communicate key updates and information to customers • Manage the customer feedback process so we can proactively understand their views on our business and service levels • Provide account level analysis and trend reporting for marketers and leadership • Plan and execute customer check-ins and Quarterly Business Reviews with select customers to ensure customer success • Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs • Model behaviors that support the company’s common purpose; ensure customers and team members are supported at the highest level • Ensure all activities are in compliance with rules, regulations, policies, and procedures. Complete other duties as assigned Qualifications • High school diploma or equivalent certificate required • Bachelor’s degree or a minimum of two years’ experience in sales support preferred • Intermediate Microsoft Office skills • Intermediate skills with a CRM (preferred Salesforce), PRS leads, and other company software preferred • Ability to gain knowledge of fuel and rack marketing industry • Ability to gain knowledge of company products and offerings • Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment • Strong organizational skills with attention to detail • Professional demeanor with communicating in person, email, or phone • Excellent written and verbal communication skills • Ability to communicate and interact effectively with various levels of the organization to negotiate, problem solve, complete projects, and influence decision making • Ability to influence others and provide excellent customer service • Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives • Strong time management skills • Ability to quickly learn new technology and use technology in all areas related to the role • Travel required less than 5% • General office work requiring sitting or standing for long periods of time Additional Information • Nation-wide Medical Plan/Dental/Vision • Employee Fuel Discount • 401(k) and Flexible Spending Accounts • Adoption Assistance • Tuition Reimbursement • Onsite Gym • Weekly Pay

Monitor and manage construction projects ensuring safety, quality, and schedule adherence, while coordinating with contractors and regulatory agencies. | Requires at least five years of construction management experience, OSHA 40 certification, forklift certification, and knowledge of fuel-related construction, with strong organizational and communication skills. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description • The purpose of this job is to monitor the progression of assigned construction projects to ensure safety and quality standards are met while adhering to critical schedule milestones and deadlines. • Monitor and enforce safety standards by conducting daily site inspections; for the duration of the project; generate safety reports • Confirm scope of work at the beginning of each project with the appropriate parties • Assemble contractor bid list; solicit and manage bid process • Monitor and manage quality of construction based on design specifications, restaurant brand standards, and code requirements • Manage contractors, vendors, and third-party service providers from inception to project completion • Arrange required inspections with local and federal agencies • Support Operations team during turnover process and, for a limited time after turnover, to resolve maintenance issues • Responsible for hiring and terminating subcontractors with proper justification; provide feedback to senior management regarding vendor performance • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level • Ensure all activities are in compliance with rules, regulations, policies, and procedures • Complete other duties as assigned Qualifications • High school diploma or equivalent certification required • Bachelor’s degree in construction management preferred • Minimum five years’ construction management experience required • Retail fuel construction experience preferred • OSHA 40 certification required after hire • Forklift certification required • Project management and bid experience • Experience working with various trades such as framing, steel, concrete, plumbing, HVAC, and electrical • Knowledge in fuel related construction preferred • Ability to multitask and manage multiple projects successfully • Decision making skills and the ability to direct others to follow through • Strong written and verbal communication skills • Ability to work in a fast-paced environment • Strong attention to detail • Effective problem solving and situation analysis skills • Strong organizational and follow-through skills • General office work requiring sitting or standing for long periods of time • Lift up to 50 pounds • Climb ladders and access rooftops • Stoop, bend, twist, and reach • Hazards related to working at a construction site • Travel required more than 75% Additional Information • Nation-wide Medical Plan/Dental/Vision • Flexible Spending Accounts • Weekly pay • 401K match • Tuition Assistance • Adoption Assistance • PTO • Fuel Discount

Supporting product launches, data analysis, and cross-functional collaboration within a remote environment. | Experience in operations, technical support, and data analysis, with proficiency in SQL, APIs, and foundational programming, but lacking sales-specific skills and experience. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The purpose of this job is to generate leads, qualify prospects, develop relationships, as well as negotiate and close sales with broad supervision in an assigned geographic territory. We are looking primarily for those who are fluent in Spanish. • Target leads and strategically develop relationships with qualified prospects and new customers • Secure appointments, deliver sales presentations, negotiate terms and conditions, as well as close sales of relevant company offerings • Respond to inquiries, cancellation requests, and sales requests in a timely manner, and address customers’ wholesale needs where appropriate • Coordinate and collaborate with company stakeholders to maximize opportunities to meet SMART gallon and profit goals • Consult with Divisional Director of Sales to develop closing and sales strategies, as necessary • Offer subject matter expert (SME) consultations to customers • Manage accounts toward SMART gallon and profit goals • Remain current with changes in fuel industry, delivery systems and competitor activity • Acquire market intelligence to develop and modify strategies and tactics accordingly • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level • Ensure all activities are in compliance with rules, regulations, policies, and procedures • Complete other duties as assigned #LI-SG1 Qualifications • High School required • Bachelor’s Degree preferred • Two years of experience with telemarketing sales preferred or three years of telesales experience Additional Information • Nation-wide Medical Plan/Dental/Vision • Employee Fuel Discount • 401(k) and Flexible Spending Accounts • Adoption Assistance • Tuition Reimbursement • Onsite Gym • Weekly Pay • All your information will be kept confidential according to EEO guidelines • This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship • This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Generate leads, develop relationships, negotiate and close sales within a specified territory. | High school diploma, experience in telemarketing or telesales, and fluency in Eastern European languages are preferred. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The purpose of this job is to generate leads, qualify prospects, develop relationships, as well as negotiate and close sales with broad supervision in an assigned geographic territory. We are looking primarily for those who are fluent in Eastern European languages such as Russian, Ukrainian, Serbian, Lithuanian, Romanian and Moldovan. • Target leads and strategically develop relationships with qualified prospects and new customers • Secure appointments, deliver sales presentations, negotiate terms and conditions, as well as close sales of relevant company offerings • Respond to inquiries, cancellation requests, and sales requests in a timely manner, and address customers’ wholesale needs where appropriate • Coordinate and collaborate with company stakeholders to maximize opportunities to meet SMART gallon and profit goals • Consult with Divisional Director of Sales to develop closing and sales strategies, as necessary • Offer subject matter expert (SME) consultations to customers • Manage accounts toward SMART gallon and profit goals • Remain current with changes in fuel industry, delivery systems and competitor activity • Acquire market intelligence to develop and modify strategies and tactics accordingly • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level • Ensure all activities are in compliance with rules, regulations, policies, and procedures • Complete other duties as assigned Qualifications • High School required • Bachelor’s Degree preferred • Two years of experience with telemarketing sales preferred or three years of telesales experience Additional Information • Nation-wide Medical Plan/Dental/Vision • Employee Fuel Discount • 401(k) and Flexible Spending Accounts • Adoption Assistance • Tuition Reimbursement • Onsite Gym • Weekly Pay • All your information will be kept confidential according to EEO guidelines • This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship • This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Manage procurement of utilities, optimize energy use, and support sustainability initiatives. | Bachelor's degree in a related field with 5+ years of experience in energy or utilities management, with preferred certifications like CEM or BEP. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The purpose of this job is to manage procurement of utilities and support the broader team in reducing consumption, cost, and environmental impact. Essential Functions • Manage sourcing of deregulated electricity and natural gas contracts for energy supply to ensure cost effectiveness and risk tolerance. Monitor energy market data and develop procurement strategies to optimize costs. • Assist with overall energy and utilities efforts to optimize energy use, manage costs, improve efficiency, and create value across all company owned facilities. • Support development of annual utilities budget, track expenses, create forecasts, explain variances, investigate anomalies, and prepare reports for leadership. • Manage propane pricing program for national account providers and serve as liaison between operations, facilities maintenance, and key vendors on pricing and delivery issues. • Support alternative fuels and sustainability teams through reporting, contract management, data quality review, utility partnerships, and new project development. • Support utility outreach program, attend and participate in energy industry conferences, and seek new business development opportunities. Coordinate and support regulatory presence on key utility rate cases with other national account customers. • Participate in customer advisory boards for energy trade association and strategic company vendors. Influence stakeholders on best strategies to manage energy costs and develop new programs that benefit company. • Support utilities KPI strategy and execution. Create and deliver utilities KPI updates to align with company strategic goals. • Support operations during emergency response events by acting as utility liaison to communicate to leadership key information on restoration timelines. Assist with investigation and resolution of stores with frequent power outages. • Assist with development and execution of continuous improvement projects to improve processes, optimize efficiency, and reduce costs. • Track utility cost increases, data anomalies, investigate and resolve discrepancies. Ensure data quality for environmental sustainability reporting team. • Support team on creating and implementing utility projects that optimize energy consumption, improve processes, and manage costs. • Collaborate with team in effort to improve utility analysis programs through advanced tools to resolve cost and usage anomalies. • Manage 3rd party vendor relationships holding them accountable to service level agreements, optimizing savings opportunities. Qualifications Bachelor’s degree in business, environmental science, engineering or related field, and 5+ years of relevant experience Specialized Knowledge • Advanced Microsoft Office skills • Experience working in unregulated energy efficiency • Certified Energy Manager (CEM) or Business Energy Professional (BEP) certification preferred Additional Information Benefits • Nation-wide Medical Plan/Dental/Vision • 401(k) and Flexible Spending Accounts • Employee Fuel Discount • Adoption Assistance • Tuition Reimbursement • Onsite Gym and Cafeteria • Weekly Pay All your information will be kept confidential according to EEO guidelines

Lead and execute enterprise data governance and management strategies to improve data quality, literacy, and operational efficiency. | Requires extensive experience in data & analytics, project leadership, and data governance, with a relevant degree. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description This position is responsible for shaping and executing a comprehensive enterprise data governance and data management strategy that ensures the secure, efficient, and innovative use of Pilot’s data assets. This role drives improvements in data quality, operational efficiency, and informed decision-making through collaboration with stakeholders across the organization fostering a culture of data literacy and compliance, directly supporting Pilot’s overall business objectives and growth. Essential Functions: • Research and lead the execution of Data Governance Program achieving optimal data quality and data literacy • Understand the data needs of stakeholders and ensure data is used effectively • Enable data literacy through tools and processes that lead to better decision making • Lead creation and maintenance of documentation that defines data processes, systems, standards and policies. • Understand data from the corporate perspective and present data in a manner that can be understood uniformly throughout the company • Establish and maintain relationships with stakeholders across the organization that drive adoption of data enablement tools and practices • Establish and maintain relationships with vendors, contractors and various 3rd parties to ensure we are optimally resourced and establishing best practices • Mentor and lead teams responsible for executing initiatives that support this strategy as well as the enterprise strategy • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level • Complete other duties as assigned Qualifications • Bachelor’s degree in business analytics, mathematics, computer science, engineering, information technology, or related field, required; Master’s degree preferred • Minimum five years’ working in a data & analytics role • Minimum three years’ leading projects and project teams • Minimum two years leading data governance or data management teams and programs Additional Information Nation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Employee Fuel Discount Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly Pay All your information will be kept confidential according to EEO guidelines

Lead and develop enterprise architecture strategies, mentor senior managers, and align technology initiatives with business goals. | Requires 10-15 years of related experience, expertise in architectural frameworks, and leadership in technology strategy and innovation. | Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The Director of Enterprise Architecture provides strategic leadership and vision for the enterprise architecture function across the organization. This role involves setting the direction for architecture practices, driving innovation, and ensuring that architectural initiatives align with the organization's strategic goals. The Director oversees the development and implementation of enterprise-wide architectural frameworks, collaborates with executive leadership, and advocates for the adoption of advanced technologies to drive business transformation. Additionally, the Director mentors senior managers and architects, fostering a culture of continuous improvement and excellence in enterprise architecture. • Requires comprehensive understanding of moderate concepts and principles • Applies industry knowledge to drive performance and influence business • Leads through subordinate related managers • Mentor senior managers and architects, fostering an culture of continuous improvement • Advocate for the adoption of advanced technologies to drive business transformation • Act as a key strategic technology thought partner and advisor to technology leaders and infrastructure teams, bridging the gap between technical teams and business strategy. • Leadership experience and govern the Architecture Review Board, leading cross-functional discipline teams to ensure architectural consistency and adherence to standards. • Technical Contract & Architecture Review experience in, or lead the process of, reviewing technical contracts and guiding the architecture review process. • Substantial experience in leading and mentoring technical architecture teams. Qualifications • Bachelor's Degree or Equivalent • Master's Degree or Equivalent preferred • At least 10-15 Years' experience in related field • Strategic Architectural Frameworks • Mastery of strategic architectural frameworks and methodologies • Expertise in integrating IT and business strategies at an enterprise level. • Proven Skills in driving the adoption of innovative technologies within the architecture framework. • Develop and maintain the technology roadmap for all tools, applications, infrastructure, and platforms, ensuring tight alignment with the overall company strategy. • Demonstrate deep, wide-ranging knowledge of the entire enterprise technology landscape and operations. • Drive solution architecture best practices and leverage the ability to influence and lead teams, even when working with incomplete information. • Bring 7-10 years of senior architecture leadership experience, with proven ability to influence VPs and non-technical leadership, translating complex technology concepts into realistic, business-centric outcomes Additional Information • Overnight travel required up to 10%, training conferences, special sessions only as needed • General office work requiring sitting or standing for long periods of time. • Able to work evenings, weekends, and off hours (Only as needed to support major launches or incidents)