PhillyTech.Co

Managing full-cycle federal and government sales, including outreach, proposal development, and procurement alignment. | Experience in federal government sales, understanding of government procurement, and skills in government contracting and FedRAMP. | This role is fully remote in Canada and the US. Important: This role requires prior experience selling into affiliate, influencer, or partnership marketing. While we value strong sales fundamentals, we are only moving forward with candidates who already understand this ecosystem and can step in with confidence from day one. If you are excited about learning this space for the first time, this role will likely not be the right fit. If you already live in it, we would love to talk. _________________________________________________________________________________________ Our client’s award-winning AI platform scales affiliate & influencer marketing with automated, real-time personalized funnels to help brands, affiliates, and marketing agencies drive partner revenue faster and more efficiently. Trusted by fast-growing brands across consumer, health, and ecommerce verticals, their platform is setting the new standard for measurable partnership outcomes. Our client’s platform was recently named “Most Innovative Tech” at the 2025 US Partnership Awards and was also named a finalist for Best Platform in a field comprised of other billion-dollar platforms. Why Join This is a rare opportunity to own one of the most important growth levers in the company. You will have full ownership over a partner ecosystem that directly impacts revenue. Your work will be highly visible, deeply impactful, and tightly connected to the company’s growth trajectory. You will work alongside a high-execution leadership team that values speed, ownership, and continuous improvement, while giving you the autonomy to build something iconic. Benefits Fully remote role (US & Canada) High ownership and autonomy Opportunity to work on an AI-first SaaS platform used by fast-growing brands Training and professional development tailored to partnerships, community building, and high leverage leadership Opportunities to travel to leading industry conferences and trade shows Note: Benefits offerings vary by location. Canada-based employees are eligible for standard benefits. For U.S.-based employees, compensation is structured to prioritize base pay, performance incentives, equity, and growth opportunities. While traditional benefits are not yet in place for U.S.-based hires, our client is actively working on implementing them as the business continues to scale. In the meantime, this role is designed for candidates who are excited by ownership, upside, and career acceleration. You’ll be joining a fast-growing company where your impact is highly visible, your growth is supported, and your equity participation allows you to build long-term value alongside the team. Job Description As the first SMB Account Executive, you will own the full sales cycle end-to-end and play a critical role in shaping the company’s revenue motion. This is a high ownership, high accountability role for someone who is comfortable operating without a playbook and who thrives in fast-moving environments. You will be responsible for: Owning the full sales cycle from first touch through close across inbound, referral, event-driven, and outbound opportunities Running discovery and product demos with a deep understanding of affiliate and partnership marketing, including how brands structure programs, evaluate performance, and scale partner-driven revenue Selling to founders, growth leaders, partnership managers, and marketing teams who already run or are actively building affiliate programs Educating prospects on partnership growth as a core revenue channel and how personalization and automation accelerate scale Building clear business cases that map the platform directly to partner revenue outcomes, activation speed, and performance lift Negotiating and closing deals while owning pipeline management, forecasting, and follow-through Partnering closely with onboarding, product, and operations to ensure smooth handoff and strong early customer outcomes Bringing structured insights from sales conversations back to Marketing and Product to refine positioning, messaging, and go-to-market strategy Representing the company in a credible, confident, and values-aligned way in calls, events, and partner conversations Qualifications Required Experience 2–5+ years of full-cycle SMB sales experience selling MarTech SaaS specifically into affiliate, partnership, Influencer marketing, or DTC growth teams. Direct experience with partnership and or affiliate marketing as a revenue channel. This is a core requirement. Proven ability to sell to marketers who own partnerships, affiliates, influencers, or performance channels, and to speak credibly about how those programs drive revenue. Sales Execution Strong track record of meeting or exceeding revenue targets in SMB or mid-market environments. Experience running structured discovery, uncovering partnership maturity, and mapping solutions to clear revenue and growth outcomes. Ability to simplify complex MarTech products into clear, compelling value narratives for non-technical buyers. Confident leading discovery calls, demos, negotiation, and close end to end. Mindset and Ownership Highly self-motivated, competitive, and driven by owning a number, not supporting someone else’s. Builder mentality. Comfortable selling without a perfect playbook and iterating in real time. Demonstrated ability to operate with urgency, prioritize effectively, and perform under pressure. Excited by startup environments and adapts quickly to changing priorities in a fast-growing company. What This Role Is Not This role is not designed for sellers looking to transition into partnership marketing for the first time. We are not optimizing for a general SaaS sales experience without relevant domain exposure. Nice to Have Experience selling into growth, marketing, or partnership teams only if paired with direct affiliate or partnership domain knowledge. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD75000 - USD85000 - yearly

Own full sales cycle for government and federal clients, focusing on digital modernization and cloud solutions. | Experience in federal government sales, understanding of government procurement, and skills in SaaS and cloud security. | This role is fully remote in Canada and the US. Important: This role requires prior experience selling into affiliate, influencer, or partnership marketing. While we value strong sales fundamentals, we are only moving forward with candidates who already understand this ecosystem and can step in with confidence from day one. If you are excited about learning this space for the first time, this role will likely not be the right fit. If you already live in it, we would love to talk. _________________________________________________________________________________________ Our client’s award-winning AI platform scales affiliate & influencer marketing with automated, real-time personalized funnels to help brands, affiliates, and marketing agencies drive partner revenue faster and more efficiently. Trusted by fast-growing brands across consumer, health, and ecommerce verticals, their platform is setting the new standard for measurable partnership outcomes. Our client’s platform was recently named “Most Innovative Tech” at the 2025 US Partnership Awards and was also named a finalist for Best Platform in a field comprised of other billion-dollar platforms. Why Join This is a rare opportunity to own one of the most important growth levers in the company. You will have full ownership over a partner ecosystem that directly impacts revenue. Your work will be highly visible, deeply impactful, and tightly connected to the company’s growth trajectory. You will work alongside a high-execution leadership team that values speed, ownership, and continuous improvement, while giving you the autonomy to build something iconic. Benefits Fully remote role (US & Canada) High ownership and autonomy Opportunity to work on an AI-first SaaS platform used by fast-growing brands Training and professional development tailored to partnerships, community building, and high leverage leadership Opportunities to travel to leading industry conferences and trade shows Note: Benefits offerings vary by location. Canada-based employees are eligible for standard benefits. For U.S.-based employees, compensation is structured to prioritize base pay, performance incentives, equity, and growth opportunities. While traditional benefits are not yet in place for U.S.-based hires, our client is actively working on implementing them as the business continues to scale. In the meantime, this role is designed for candidates who are excited by ownership, upside, and career acceleration. You’ll be joining a fast-growing company where your impact is highly visible, your growth is supported, and your equity participation allows you to build long-term value alongside the team. Job Description As the first SMB Account Executive, you will own the full sales cycle end-to-end and play a critical role in shaping the company’s revenue motion. This is a high ownership, high accountability role for someone who is comfortable operating without a playbook and who thrives in fast-moving environments. You will be responsible for: Owning the full sales cycle from first touch through close across inbound, referral, event-driven, and outbound opportunities Running discovery and product demos with a deep understanding of affiliate and partnership marketing, including how brands structure programs, evaluate performance, and scale partner-driven revenue Selling to founders, growth leaders, partnership managers, and marketing teams who already run or are actively building affiliate programs Educating prospects on partnership growth as a core revenue channel and how personalization and automation accelerate scale Building clear business cases that map the platform directly to partner revenue outcomes, activation speed, and performance lift Negotiating and closing deals while owning pipeline management, forecasting, and follow-through Partnering closely with onboarding, product, and operations to ensure smooth handoff and strong early customer outcomes Bringing structured insights from sales conversations back to Marketing and Product to refine positioning, messaging, and go-to-market strategy Representing the company in a credible, confident, and values-aligned way in calls, events, and partner conversations Qualifications Required Experience 2–5+ years of full-cycle SMB sales experience selling MarTech SaaS specifically into affiliate, partnership, Influencer marketing, or DTC growth teams. Direct experience with partnership and or affiliate marketing as a revenue channel. This is a core requirement. Proven ability to sell to marketers who own partnerships, affiliates, influencers, or performance channels, and to speak credibly about how those programs drive revenue. Sales Execution Strong track record of meeting or exceeding revenue targets in SMB or mid-market environments. Experience running structured discovery, uncovering partnership maturity, and mapping solutions to clear revenue and growth outcomes. Ability to simplify complex MarTech products into clear, compelling value narratives for non-technical buyers. Confident leading discovery calls, demos, negotiation, and close end to end. Mindset and Ownership Highly self-motivated, competitive, and driven by owning a number, not supporting someone else’s. Builder mentality. Comfortable selling without a perfect playbook and iterating in real time. Demonstrated ability to operate with urgency, prioritize effectively, and perform under pressure. Excited by startup environments and adapts quickly to changing priorities in a fast-growing company. What This Role Is Not This role is not designed for sellers looking to transition into partnership marketing for the first time. We are not optimizing for a general SaaS sales experience without relevant domain exposure. Nice to Have Experience selling into growth, marketing, or partnership teams only if paired with direct affiliate or partnership domain knowledge. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD75000 - USD85000 - yearly

Manage technical onboarding, troubleshoot integrations, and serve as the primary technical contact for clients. | 3-5+ years of SaaS platform experience with specific tools, troubleshooting skills, and ability to translate business needs into technical workflows. | This role is fully remote within the US & Canada. ARE YOU READY TO HELP BUILD THE AI-POWERED PLATFORM THAT SITS ALONGSIDE OTHER BILLION-DOLLAR SOLUTIONS AND DEFINES HOW PARTNER-DRIVEN GROWTH WORKS FOR NEXT-GEN BRANDS? Our client’s award-winning AI platform scales affiliate & influencer marketing with automated, real-time personalized funnels to help brands, affiliates, and marketing agencies drive partner revenue faster and more efficiently. Trusted by fast-growing brands across consumer, health, and ecommerce verticals, their platform is setting the new standard for measurable partnership outcomes. Our client’s platform was recently named “Most Innovative Tech” at the 2025 US Partnership Awards and was also named a finalist for Best Platform in a field comprised of other billion-dollar platforms. Why Join You will have real ownership over onboarding, integrations, and technical execution, with your work directly influencing client retention, expansion, and long-term success. Your impact will be visible, measurable, and deeply tied to how quickly customers realize value from the platform. You will work alongside a fast-moving, execution-focused team that values accountability, precision, and continuous improvement. Benefits Fully remote role (North America or Central/South America). High ownership and autonomy in a technical, client-facing role. Opportunity to work on an AI-first SaaS platform used by fast-growing brands. Professional development Note: Benefits offerings vary by location. Canada-based employees are eligible for standard benefits. For U.S.-based employees, compensation is structured to prioritize base pay, performance incentives, equity, and growth opportunities. While traditional benefits are not yet in place for U.S.-based hires, our client is actively working on implementing them as the business continues to scale. In the meantime, this role is designed for candidates who are excited by ownership, upside, and career acceleration. You’ll be joining a fast-growing company where your impact is highly visible, your growth is supported, and your equity participation allows you to build long-term value alongside the team. Job Description As a MarTech Implementation Specialist, you will own the technical onboarding and ongoing execution for our clients’ customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly. This role operates in a high-volume, fast-paced environment, handling multiple technical cases per day (10-20) with a strong emphasis on speed, accuracy, and execution over relationship management. - This is a doer role. You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation. Responsibilities Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations. Independently diagnose and clearly articulate root causes and fixes for tracking and integration issues, involving Engineering only when necessary Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations. Lead technical discovery during sales handoff and translate business needs into system configurations. Project manage technical client requests and issues through resolution with speed and clarity. Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools. Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments. Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows. Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently. Collaborate with engineering and product teams to scope and deliver client-specific needs. Surface recurring technical issues and automation opportunities to improve the platform and client experience. Qualifications 3-5+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes. Must have experience with either of the following or very similar: Everflow, Impact, or PartnerStack. Hands-on experience troubleshooting Shopify conversion, checkout, and post-purchase tracking. Direct experience with affiliate tracking, attribution, pixels, webhooks, and transaction IDs. Ability to diagnose issues and state fixes clearly. Comfort owning issues end-to-end without engineering as the first line of defense. Background in technical, client-facing roles with strong project management skills. Ability to translate business requirements into technical workflows and clear documentation. Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools. Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment. Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats. Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD80000 - USD100000 - yearly

Supporting talent acquisition, onboarding, and HR process documentation within an organizational HR context. | Experience in HR operations, onboarding, and data management, with no mention of SaaS platform implementation or technical troubleshooting skills. | This role is fully remote within the US & Canada. ARE YOU READY TO HELP BUILD THE AI-POWERED PLATFORM THAT SITS ALONGSIDE OTHER BILLION-DOLLAR SOLUTIONS AND DEFINES HOW PARTNER-DRIVEN GROWTH WORKS FOR NEXT-GEN BRANDS? Our client’s award-winning AI platform scales affiliate & influencer marketing with automated, real-time personalized funnels to help brands, affiliates, and marketing agencies drive partner revenue faster and more efficiently. Trusted by fast-growing brands across consumer, health, and ecommerce verticals, their platform is setting the new standard for measurable partnership outcomes. Our client’s platform was recently named “Most Innovative Tech” at the 2025 US Partnership Awards and was also named a finalist for Best Platform in a field comprised of other billion-dollar platforms. Why Join You will have real ownership over onboarding, integrations, and technical execution, with your work directly influencing client retention, expansion, and long-term success. Your impact will be visible, measurable, and deeply tied to how quickly customers realize value from the platform. You will work alongside a fast-moving, execution-focused team that values accountability, precision, and continuous improvement. Benefits Fully remote role (North America or Central/South America). High ownership and autonomy in a technical, client-facing role. Opportunity to work on an AI-first SaaS platform used by fast-growing brands. Professional development Note: Benefits offerings vary by location. Canada-based employees are eligible for standard benefits. For U.S.-based employees, compensation is structured to prioritize base pay, performance incentives, equity, and growth opportunities. While traditional benefits are not yet in place for U.S.-based hires, our client is actively working on implementing them as the business continues to scale. In the meantime, this role is designed for candidates who are excited by ownership, upside, and career acceleration. You’ll be joining a fast-growing company where your impact is highly visible, your growth is supported, and your equity participation allows you to build long-term value alongside the team. Job Description As a MarTech Implementation Specialist, you will own the technical onboarding and ongoing execution for our clients’ customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly. This role operates in a high-volume, fast-paced environment, handling multiple technical cases per day (10-20) with a strong emphasis on speed, accuracy, and execution over relationship management. - This is a doer role. You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation. Responsibilities Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations. Independently diagnose and clearly articulate root causes and fixes for tracking and integration issues, involving Engineering only when necessary Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations. Lead technical discovery during sales handoff and translate business needs into system configurations. Project manage technical client requests and issues through resolution with speed and clarity. Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools. Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments. Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows. Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently. Collaborate with engineering and product teams to scope and deliver client-specific needs. Surface recurring technical issues and automation opportunities to improve the platform and client experience. Qualifications 3-5+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes. Must have experience with either of the following or very similar: Everflow, Impact, or PartnerStack. Hands-on experience troubleshooting Shopify conversion, checkout, and post-purchase tracking. Direct experience with affiliate tracking, attribution, pixels, webhooks, and transaction IDs. Ability to diagnose issues and state fixes clearly. Comfort owning issues end-to-end without engineering as the first line of defense. Background in technical, client-facing roles with strong project management skills. Ability to translate business requirements into technical workflows and clear documentation. Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools. Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment. Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats. Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD80000 - USD100000 - yearly

Own and execute technical onboarding, manage integrations, troubleshoot issues, and collaborate with engineering and clients to ensure smooth platform setup. | 3-5+ years of SaaS platform onboarding and integration experience, with hands-on troubleshooting skills, especially with affiliate tracking and API tools, and strong project management capabilities. | This role is fully remote within the US & Canada. ARE YOU READY TO HELP BUILD THE AI-POWERED PLATFORM THAT SITS ALONGSIDE OTHER BILLION-DOLLAR SOLUTIONS AND DEFINES HOW PARTNER-DRIVEN GROWTH WORKS FOR NEXT-GEN BRANDS? Our client’s award-winning AI platform scales affiliate & influencer marketing with automated, real-time personalized funnels to help brands, affiliates, and marketing agencies drive partner revenue faster and more efficiently. Trusted by fast-growing brands across consumer, health, and ecommerce verticals, their platform is setting the new standard for measurable partnership outcomes. Our client’s platform was recently named “Most Innovative Tech” at the 2025 US Partnership Awards and was also named a finalist for Best Platform in a field comprised of other billion-dollar platforms. Why Join You will have real ownership over onboarding, integrations, and technical execution, with your work directly influencing client retention, expansion, and long-term success. Your impact will be visible, measurable, and deeply tied to how quickly customers realize value from the platform. You will work alongside a fast-moving, execution-focused team that values accountability, precision, and continuous improvement. Benefits Fully remote role (North America or Central/South America). High ownership and autonomy in a technical, client-facing role. Opportunity to work on an AI-first SaaS platform used by fast-growing brands. Professional development Note: Benefits offerings vary by location. Canada-based employees are eligible for standard benefits. For U.S.-based employees, compensation is structured to prioritize base pay, performance incentives, equity, and growth opportunities. While traditional benefits are not yet in place for U.S.-based hires, our client is actively working on implementing them as the business continues to scale. In the meantime, this role is designed for candidates who are excited by ownership, upside, and career acceleration. You’ll be joining a fast-growing company where your impact is highly visible, your growth is supported, and your equity participation allows you to build long-term value alongside the team. Job Description As a MarTech Implementation Specialist, you will own the technical onboarding and ongoing execution for our clients’ customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly. This role operates in a high-volume, fast-paced environment, handling multiple technical cases per day (10-20) with a strong emphasis on speed, accuracy, and execution over relationship management. - This is a doer role. You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation. Responsibilities Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations. Independently diagnose and clearly articulate root causes and fixes for tracking and integration issues, involving Engineering only when necessary Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations. Lead technical discovery during sales handoff and translate business needs into system configurations. Project manage technical client requests and issues through resolution with speed and clarity. Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools. Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments. Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows. Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently. Collaborate with engineering and product teams to scope and deliver client-specific needs. Surface recurring technical issues and automation opportunities to improve the platform and client experience. Qualifications 3-5+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes. Must have experience with either of the following or very similar: Everflow, Impact, or PartnerStack. Hands-on experience troubleshooting Shopify conversion, checkout, and post-purchase tracking. Direct experience with affiliate tracking, attribution, pixels, webhooks, and transaction IDs. Ability to diagnose issues and state fixes clearly. Comfort owning issues end-to-end without engineering as the first line of defense. Background in technical, client-facing roles with strong project management skills. Ability to translate business requirements into technical workflows and clear documentation. Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools. Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment. Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats. Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD80000 - USD100000 - yearly

Design and implement scalable customer success processes including onboarding and renewals, reduce churn, drive revenue retention and expansion, define customer journeys and health metrics, and collaborate cross-functionally while reporting to the CEO. | 4-8+ years in Customer Success or related SaaS roles with proven success in building CS processes, reducing churn, strong CRM experience, excellent communication, ownership mindset, and ability to work in a fast-paced startup environment. | This is a fully remote position in the US or Canada. This job is currently active and is confidential - please reply to our team via email or LinkedIn for next steps. This position gives you the ability to get on the ground floor of an amazing seed-round SaaS company and grow within the organization. Our client is a fast-growing, $3M seed-funded SaaS startup revolutionizing how event professionals source and book venues. Their platform simplifies and accelerates event booking workflows for planners and venues. Already used by 150,000+ hotels, including major names like Marriott, Hilton, and Hyatt, they’re scaling rapidly across North America and Europe — with global expansion next. Now that product-market fit and early traction are established, they’re investing in people. This hands-on leadership role will let you design repeatable systems, optimize processes, and take full ownership of Customer Success to accelerate company growth. Benefits Health Coverage: 100% employee and 50% dependent coverage for vision, health, and dental Maternity Leave: Support for growing families. Future 401K Plan: Coming soon! Quarterly Meetups: Connect and collaborate in person with the team. Remote work budget and opportunities for leadership advancement. Company Culture Remote-first culture. High-ownership role with autonomy to shape systems from the ground up. Direct access to the founder and fast decision-making cycles. Clear product-market fit, strong user base, and rapid growth phase. No micromanagement — just big challenges and the trust to solve them. Job Description We’re hiring a Lead Client Success Manager — a hands-on, builder-first leader who will transform our client’s existing CS foundation into a repeatable engine for retention and expansion. You are a builder, self-starter, self-motivated, with initiative. That’s how you’re successful in this role. You don’t wait for people to tell you what to do — you tell them. This is a doer role: You’ll own onboarding and renewals (not day-to-day support), proactively build processes, and implement systems that prevent churn and unlock new revenue. This is not a director role: We’re looking for a Senior Manager-level person who rolls up their sleeves, implements solutions, and partners closely with leadership to shape pricing structures that drive renewals and expansion. You’ll report directly to the CEO and help define how Customer Success contributes to the company’s revenue motion. Responsibilities: Be a builder & doer: Proactively design, implement, and iterate scalable CS processes (onboarding playbooks, adoption programs, renewal playbooks). Don’t Wait For Direction — learn tools and implement improvements independently (example: learn something deeply and set it up without waiting for instruction). Own onboarding & renewals: Reimagine onboarding to shorten time-to-value and own the renewal strategy to reduce churn by at least 30% in your first year. This role is focused on proactive success — not reactive support queues. Drive revenue through retention & expansion: Partner with Sales and Finance to build price/renewal strategies and identify expansion opportunities. Define customer journeys & health metrics: Create clear journeys for customers, build health scores, adoption KPIs, and dashboards aligned to company OKRs. Voice of the Customer: Run strategic business reviews, capture and translate customer feedback into product and GTM priorities, and build a library of success stories and case studies. Collaborate cross-functionally: Work closely with Product, Sales, and Marketing to ensure customers see value and to influence roadmap priorities with customer data. Hire & scale: As the function grows, help recruit, train, and mentor the first CS hires; create onboarding & enablement materials for the team. Cadence & communication: Deliver consistent, presentation-ready updates to the CEO and leadership (weekly/biweekly cadence). Track and report results against agreed success metrics. Goals - What success looks like (12 months): Churn reduced by ≥ 30% through improved onboarding and renewals. A documented, repeatable CS playbook enabling predictable onboarding, renewal, and expansion cycles. Clear CS metrics/dashboarding tied to company OKRs and revenue impact. A library of customer success stories and references boosting sales and retention. A hiring and scaling plan is in place to build out a world-class CS team. Qualifications 4-8+ years in Customer Success, Account Management, or similar roles in a B2B SaaS environment. Proven track record of building or materially improving CS processes (onboarding, adoption, renewals). Demonstrated results reducing churn and increasing adoption (data-driven approach). Strong experience with CRMs and CS tooling preferably HubSpot. Excellent communicator — able to present confidently to customers and to executives. Ownership mindset — you see problems and implement solutions quickly. Hands-on, execution-oriented — this is a doer role that requires building and implementing, not just strategy. Experience influencing pricing or renewal strategy and tying CS metrics to revenue is a big bonus. Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats. Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. 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