PhillyTech.Co

PhillyTech.Co

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PhillyTech.Co

Senior Data Architect | $125-$150/hr contract + Remote | US HealthTech IT Services Company

PhillyTech.CoAnywhereContract, Full-time
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Compensation$260K - 312K a year

Lead design and governance of enterprise data architecture for integrated care platform with scalable data platforms and integration strategies. | 8-10+ years in enterprise data platforms with Python, Azure, SQL, healthcare data management, and HIPAA compliance experience required. | This is a fully remote full time 1099 contract role for 9-12 months. ARE YOU READY TO TAKE THE HEALTHCARE SYSTEMS TO THE NEXT LEVEL? THIS IS A CAREER DEFINING, EXCITING, AND HYPER GROWTH OPPORTUNITY FOR THE RIGHT PERSON. Our client is an award winning HealthTech IT services company that provides digital health and AI development solutions for a variety of enterprises, ranging from startups to Fortune 20 companies. Their core focus is to democratize digital healthcare through open source solutions that expand the delivery and lower the costs of care. Our client has designed and built systems for over 100 companies including Penn Medicine, Merck, Tomorrow Health, and many others. They have also been honored with many awards for their work including Fast Company World Changing Ideas, Fast Company Innovation By Design, Digital Health Awards, MobileWebAwards Best Mobile Application, Daveys Mobile Gold, and Daveys Health Services Gold. Company Culture + Perks Our client prides itself on having a diverse, inclusive team that values different viewpoints and types of expertise. If you have the desire to learn, grow, and lead, this is the right place for you. Our client has big ideas and is looking for big thinkers! Benefits of working with our client include: Team oriented, collaborative environment encouraging continuous learning and ambition. A Macbook will be provided to you for your business activities. Flexible work schedule. Job Description Our client is looking for a Data Architect to lead the evolution of a next generation integrated care platform supporting multiple partners, customers, programs, and clinical conditions through a single configurable interface. This role is responsible for designing and governing enterprise data architecture across clinical, operational, financial, and analytical systems while developing scalable data platforms, integration strategies, and data governance practices. Working closely with Product, Engineering, Clinical Operations, Analytics, and business stakeholders, the Data Architect will deliver secure, reliable, and high performing data solutions that support organizational growth and innovation. Responsibilities include: Design and implement enterprise data architecture for an integrated care platform. Architect scalable enterprise data platforms for clinical, operational, reporting, and analytics needs. Leverage AI technologies to improve system design, development, and operational efficiency. Design and maintain enterprise data models and integration solutions across Microsoft Dynamics, EHR/EMR, claims, and third party systems. Develop and oversee ETL/ELT processes for reliable data ingestion, transformation, validation, and distribution. Establish data governance, data quality, metadata management, and master data management standards. Collaborate with Engineering to build modern cloud based data solutions using Azure, including data lake and data warehouse architectures. Ensure data solutions comply with HIPAA, HITRUST, privacy, security, and regulatory requirements. Partner with business stakeholders to translate strategic objectives into scalable data solutions. Qualifications 8-10+ years of experience designing and implementing enterprise data platforms and architectures with Python, Azure platforms, and SQL. Must have healthcare data management experience. Extensive Azure Data Platform tech experience, including Azure Data Factory, Azure Functions, Power Platform, Azure Synapse Analytics, Azure SQL, Azure Data Lake Storage, and Databricks. Strong experience designing data warehouses, data lakes, lakehouse architectures, and enterprise reporting platforms. Proven experience creating and utilizing HTTP web service APIs, webhooks, and GraphQL. Deep understanding of data modeling methodologies, including dimensional modeling, normalized designs, and modern analytical data structures. Experience with business intelligence platforms such as Tableau, Power BI, and Microsoft Fabric. Experience with healthcare data standards and operational healthcare datasets is strongly preferred. Strong understanding of data governance, data quality management, metadata management, and master data management principles. Excellent written and verbal communication skills. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 125 - USD 150 - hourly

Enterprise Data Architecture
Python
Azure Data Platform
SQL
Healthcare Data Management
Direct Apply
Posted 17 days ago
PH

Growth Marketing Lead | $125K-$150K USD + Bonus + Equity + Remote | Award Winning AI Marketing SaaS (MarTech)

PhillyTech.CoAnywhereFull-time
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Compensation$125K - 150K a year

Build and scale pipeline generation via affiliates, influencers, and partnerships, managing marketing budget and channel strategy to drive revenue growth. | 4-7+ years B2B SaaS marketing with partnership-led growth experience and AI-first startup marketing system building. | This role is fully remote in the US and Canada. IMPORTANT: THIS IS NOT A PAID ACQUISITION ROLE. SUCCESS IN THIS POSITION COMES FROM BUILDING SCALABLE PARTNERSHIP, AFFILIATE, INFLUENCER, REFERRAL, CONTENT, AND ECOSYSTEM GROWTH CHANNELS - NOT MANAGING GOOGLE ADS, META ADS, OR TRADITIONAL PAID MEDIA CAMPAIGNS HERE ARE ALL THE MUST-HAVES: Hands-on B2B SaaS marketing experience, ideally within ecommerce, MarTech, affiliate marketing, influencer marketing, or partnership marketing. Preferred, but not required SaaS company experience - TUNE, Affise, CAKE, RedTrack. io, Trackier, Scaleo, Impact. com, Partnerize, Refersion, PartnerStack Strong understanding of partnership-led growth, referral programs, affiliates, creators, influencers, podcasters, events, and ecosystem-based growth. ARE YOU READY TO BUILD THE MARKETING ENGINE FOR A NEXT-GEN AI FIRST PARTNERSHIP MARKETING PLATFORM? THEY ARE ALREADY TRUSTED BY BILLION DOLLAR BRANDS AND STARTUPS. SaaS Talent's client is a next-generation AI-powered partnership and performance marketing platform that's built on award-winning real-time funnel personalization technology. Their platform drives higher conversions by automatically aligning brand creative with each influencer's content, audience interests, and behavior. Powered by social listening data, it personalizes landing pages and creative assets for every partner type, from social creators and podcasters to B2B affiliates and customer referrals, all with a single click. The company is already working with high-growth consumer brands and is backed by strategic investors in the performance marketing ecosystem. With a strong product market fit and momentum in a rapidly expanding category, they are positioned to become a foundational platform in the future of partnership led growth. COMPANY VALUES Excellence: Push boundaries and innovate with pride. Growth: Always curious, continuously improving. Character: Integrity, kindness, and humility are non-negotiable. WORK ENVIRONMENT High autonomy and proactive ownership Commitment to adaptability, learning, and speed Appreciation for structured yet fast-paced environments Comfortable working remotely with a high execution team Ability to collaborate cross-functionally with product, ops, and brand teams Job Description You will be responsible for generating a qualified pipeline and revenue growth through partnership led demand generation. Your success will be measured by the number of qualified opportunities created, pipeline generated, revenue influenced, and the repeatability of the systems you build. You will be responsible for: Build and scale a predictable pipeline generation engine through affiliates, influencers, creators, podcasters, referral partners, strategic alliances, events, and industry relationships. Generate qualified opportunities for the sales team and own accountability for marketing sourced pipeline and revenue. Own marketing budget allocation and channel strategy with a focus on ROI and revenue outcomes. Build repeatable acquisition systems that reduce dependence on founder led growth. Develop website messaging, positioning, and content that improve conversion rates and increase qualified inbound demand. Build SEO, AEO, and LLM visibility strategies that drive measurable pipeline growth. Use AI and automation to increase output, improve efficiency, and create scalable growth systems. Partner with leadership to establish revenue targets, pipeline goals, channel KPIs, and forecasting models. Qualifications 4-7+ years of hands on B2B SaaS marketing experience, ideally within ecommerce, MarTech, affiliate marketing, influencer marketing, or partnership marketing. Strong understanding of partnership led growth, referral programs, affiliates, creators, influencers, podcasters, events, and ecosystem based growth. Proven track record of generating qualified pipeline and revenue through marketing. Experience building marketing systems from scratch in a fast moving startup environment. Strong copywriting, positioning, website messaging, and content marketing skills. Working knowledge of SEO, AEO, LLM visibility, and how buyers discover software through AI tools. AI first operator who uses tools like ChatGPT, Claude, Perplexity, or similar platforms to move faster and produce better work. Builder mentality with the ability to execute independently without relying heavily on agencies, large teams, or a perfect playbook. Additional Information If you would like to schedule an interview, just tap "I'm Interested,” submit your resume, or send a message back to your recruiter to set up an interview. If you would like to refer someone, tap "Refer a Friend," and we'll give you a $500 bonus if they get hired. About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 125000 - USD 150000 - yearly

B2B SaaS Marketing
Partnership Led Growth
Affiliate Marketing
Influencer Marketing
Demand Generation
Direct Apply
Posted about 1 month ago
PH

Solutions & Project Analyst | $85K-$100K Base + Remote | Exciting Technology Freight Forwarding & Supply Chain Leader

PhillyTech.CoAnywhereFull-time
View Job
Compensation$85K - 100K a year

Acts as a bridge between business needs and technical execution to support modernization and digital transformation. | 3-7+ years in project management, business analysis, or systems integration with strong stakeholder management and entrepreneurial mindset. | ARE YOU READY TO TRANSFORM HOW THE TECHNOLOGY FOUNDATION OF A 110+ YEAR OLD GLOBAL LOGISTICS COMPANY IS MODERNIZED? MANY FREIGHT FORWARDING AND LOGISTICS COMPANIES ARE IMPLEMENTING RETURN-TO-OFFICE MANDATES. THIS OPPORTUNITY REMAINS 100% REMOTE WITHIN THE UNITED STATES, OFFERING THE FLEXIBILITY PROFESSIONALS INCREASINGLY STRUGGLE TO FIND ELSEWHERE. Our client is a highly respected international freight forwarding, customs brokerage, and supply chain management company that has been helping businesses navigate global trade since 1915. Today, the company is undergoing a major digital transformation initiative focused on retiring legacy systems, rebuilding integrations, implementing modern platforms, and introducing new automation and AI-driven capabilities across the organization. They are actively modernizing the technology stack that powers their operations, customers, vendors, and global partner network. This is not a maintenance role. This is an opportunity to help shape the future technology ecosystem of a company, making meaningful investments in automation, integrations, operational efficiency, and digital transformation. Why This Opportunity Is Different Join during a company-wide technology transformation Help replace legacy systems and modernize core infrastructure Work directly with CargoWise, integrations, automation, and AI initiatives Significant exposure to executive leadership and cross-functional stakeholders Opportunity to grow alongside a rapidly evolving technology organization Collaborative, entrepreneurial culture where initiative and ownership are valued Stable, profitable company with more than 110 years of success Culture This role is best suited for someone who enjoys building rather than maintaining. The ideal candidate is curious, proactive, collaborative, and comfortable operating in an environment where initiative is expected and rewarded. You enjoy solving problems, driving projects forward, improving processes, and working directly with stakeholders across the business. This is not a highly structured corporate environment where every task is predefined. Benefits 100% Remote within the United States Comprehensive medical, dental, and vision coverage Discretionary annual bonus opportunity 401(k) with company match Company-paid life and disability insurance Generous PTO program that grows with tenure Professional development and continuous learning opportunities Charitable donation matching program Employee assistance and wellness resources Long-term career growth with a stable, profitable 110+ year old company Job Description The Solutions & Project Analyst serves as the bridge between business needs and technical execution. This individual will work directly with the Solutions & Project Manager and partner closely with operations, technology teams, customers, vendors, and leadership to support projects from concept through implementation. The role combines business analysis, project coordination, process improvement, stakeholder management, solution design support, and systems integration work. You will play a key role in helping the company modernize its technology stack, improve operational efficiency, support digital transformation initiatives, and successfully deliver projects that create measurable business impact. Responsibilities Support the migration away from legacy systems and infrastructure Help drive integration projects involving customers, vendors, overseas agents, and business partners Assist with implementing and optimizing platforms such as CargoWise and other business-critical systems Gather requirements from stakeholders and translate business needs into actionable project plans Coordinate project timelines, milestones, testing activities, and go-live execution Facilitate communication between business teams, technology teams, vendors, customers, and leadership Support solution design, process improvement, automation, and digital transformation initiatives Assist with testing, implementation, deployment, and production rollout activities Qualifications 3-7+ years of experience in Project Management, Business Analysis, Solutions Analysis, Integrations, Process Improvement, or related roles Experience supporting software implementations, systems integrations, digital transformation initiatives, or business process improvement projects Strong stakeholder management skills and ability to work across technical and non-technical teams Experience gathering requirements, facilitating testing, managing timelines, and driving projects toward completion Excellent communication, organization, and problem-solving skills Ability to manage multiple priorities simultaneously in a fast-moving environment Self-starter with strong ownership mentality and the ability to operate independently Entrepreneurial mindset with a desire to build, improve, and drive change rather than simply maintain existing processes Interview Process Round 1 Interview with the Solutions & Project Manager and HR Team Round 2 Final Interview with Executive Leadership Hiring Decision Fast, streamlined interview process focused on identifying high-potential candidates who can contribute quickly and grow within the organization. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 85000 - USD 100000 - yearly

Project Management
Business Analysis
Systems Integration
Direct Apply
Posted about 1 month ago
PH

Solutions & Project Analyst | $85K-$100K Base + Remote | Exciting Technology Freight Forwarding & Supply Chain Leader

PhillyTech.CoAnywhereFull-time
View Job
Compensation$85K - 100K a year

Coordinate project timelines, gather requirements, and implement automation and AI-driven capabilities to modernize legacy systems. | 3-7+ years in project management, business analysis, or systems integration with strong stakeholder management and entrepreneurial mindset. | ARE YOU READY TO TRANSFORM HOW THE TECHNOLOGY FOUNDATION OF A 110+ YEAR OLD GLOBAL LOGISTICS COMPANY IS MODERNIZED? MANY FREIGHT FORWARDING AND LOGISTICS COMPANIES ARE IMPLEMENTING RETURN-TO-OFFICE MANDATES. THIS OPPORTUNITY REMAINS 100% REMOTE WITHIN THE UNITED STATES, OFFERING THE FLEXIBILITY PROFESSIONALS INCREASINGLY STRUGGLE TO FIND ELSEWHERE. Our client is a highly respected international freight forwarding, customs brokerage, and supply chain management company that has been helping businesses navigate global trade since 1915. Today, the company is undergoing a major digital transformation initiative focused on retiring legacy systems, rebuilding integrations, implementing modern platforms, and introducing new automation and AI-driven capabilities across the organization. They are actively modernizing the technology stack that powers their operations, customers, vendors, and global partner network. This is not a maintenance role. This is an opportunity to help shape the future technology ecosystem of a company, making meaningful investments in automation, integrations, operational efficiency, and digital transformation. Why This Opportunity Is Different Join during a company-wide technology transformation Help replace legacy systems and modernize core infrastructure Work directly with CargoWise, integrations, automation, and AI initiatives Significant exposure to executive leadership and cross-functional stakeholders Opportunity to grow alongside a rapidly evolving technology organization Collaborative, entrepreneurial culture where initiative and ownership are valued Stable, profitable company with more than 110 years of success Culture This role is best suited for someone who enjoys building rather than maintaining. The ideal candidate is curious, proactive, collaborative, and comfortable operating in an environment where initiative is expected and rewarded. You enjoy solving problems, driving projects forward, improving processes, and working directly with stakeholders across the business. This is not a highly structured corporate environment where every task is predefined. Job Description The Solutions & Project Analyst serves as the bridge between business needs and technical execution. This individual will work directly with the Solutions & Project Manager and partner closely with operations, technology teams, customers, vendors, and leadership to support projects from concept through implementation. The role combines business analysis, project coordination, process improvement, stakeholder management, solution design support, and systems integration work. You will play a key role in helping the company modernize its technology stack, improve operational efficiency, support digital transformation initiatives, and successfully deliver projects that create measurable business impact. Responsibilities Support the migration away from legacy systems and infrastructure Help drive integration projects involving customers, vendors, overseas agents, and business partners Assist with implementing and optimizing platforms such as CargoWise and other business-critical systems Gather requirements from stakeholders and translate business needs into actionable project plans Coordinate project timelines, milestones, testing activities, and go-live execution Facilitate communication between business teams, technology teams, vendors, customers, and leadership Support solution design, process improvement, automation, and digital transformation initiatives Assist with testing, implementation, deployment, and production rollout activities Qualifications 3-7+ years of experience in Project Management, Business Analysis, Solutions Analysis, Integrations, Process Improvement, or related roles Experience supporting software implementations, systems integrations, digital transformation initiatives, or business process improvement projects Strong stakeholder management skills and ability to work across technical and non-technical teams Experience gathering requirements, facilitating testing, managing timelines, and driving projects toward completion Excellent communication, organization, and problem-solving skills Ability to manage multiple priorities simultaneously in a fast-moving environment Self-starter with strong ownership mentality and the ability to operate independently Entrepreneurial mindset with a desire to build, improve, and drive change rather than simply maintain existing processes Interview Process Round 1 Interview with the Solutions & Project Manager and HR Team Round 2 Final Interview with Executive Leadership Hiring Decision Fast, streamlined interview process focused on identifying high-potential candidates who can contribute quickly and grow within the organization. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 85000 - USD 100000 - yearly

Project Management
Business Analysis
Systems Integration
Direct Apply
Posted about 2 months ago
PH

Director of Technology | $150K-$175K + Remote + Bonus + Profit Sharing | Technology-Driven Freight Forwarder

PhillyTech.CoAnywhereFull-time
View Job
Compensation$150K - 175K a year

Lead technology roadmap and digital transformation focusing on Salesforce architecture and operational system modernization. | 7-12+ years technology leadership in logistics, freight forwarding, or supply chain with strong leadership and communication skills. | This role is fully remote with very generous benefits. Our client believes in taking care of their employees lead to better outcomes which is why a majority of their employees have been there for over 4 years some even over 10 years. ARE YOU READY TO TRANSFORM HOW GLOBAL SUPPLY CHAINS OPERATE? Our client is a technology-driven freight forwarder that leverages modern systems and data to improve visibility, automation, and decision-making across global logistics operations. They're investing heavily in building and evolving the internal technology ecosystem that powers its operations and client experience. The goal is not to build a SaaS product, but to create a highly efficient, technology-enabled logistics operation that delivers better outcomes for customers. They are in the middle of a major transformation: Migrating to a Salesforce-centered architecture Modernizing core operational systems and workflows Introducing automation and data-driven decision-making across the business Enhancing client experience through improved visibility and system capabilities Culture The company has approximately 30 employees and a tight-knit, high-trust culture built on the belief that taking care of employees leads to better outcomes for customers. Company values: Ownership and accountability Collaboration and transparency Respect and openness Builders who take initiative Benefits: Performance-based bonus (5%) Profit sharing (10% of company profits distributed annually) 401(k) with company match (traditional and Roth options) Comprehensive benefits package covering health, retirement, insurance, and financial wellness support Flexible, employee-first perks including generous PTO, mental health days, remote work flexibility, and team-driven culture initiatives Opportunity to shape a company-wide technology strategy Job Description Our client is hiring a Director of Technology to lead the evolution of its technology ecosystem and support the company’s next phase of growth. You will be responsible for shaping the systems, architecture, and integrations that support logistics workflows across operations, finance, and client experience. The company is currently undergoing a digital transformation, including transitioning from a legacy TMS to a modern system and further developing its Salesforce-centered environment. You will own and improve end-to-end operational workflows, not just systems, across logistics execution, tracking, and customer delivery. Your focus will be on building scalable systems that drive measurable business outcomes. Responsibilities Own and lead the company’s technology roadmap and digital transformation initiatives. Manage and mentor a small technology team. Improve logistics workflows, operational systems, and business processes. Lead integrations across TMS, CRM, operational, and customer-facing systems. Act as the bridge between technology, operations, commercial teams, and leadership. Drive automation, AI, and data-driven operational improvements. Support architecture, workflow, and system design decisions across the business. Qualifications 7-12+ years of experience in technology leadership within logistics, freight forwarding, or supply chain environments. Strong leadership presence and ability to operate as part of a senior leadership team. Experience leading teams and owning technology strategy in lean, fast-moving companies. Must be able to bridge technology, operations, commercial teams, and leadership in a highly collaborative way. Strong ability to communicate complex technical concepts clearly to non-technical stakeholders. Deep understanding of workflows, integrations, and systems architecture within logistics or freight forwarding environments. Hands-on experience improving or building logistics systems and operational processes. Experience with TMS, CRM, Salesforce, customer-facing platforms, or similar operational systems. Comfortable balancing strategic thinking with practical execution. Additional Information Interview Process We value thoughtful hiring and long-term fit. The interview process includes: Initial conversation with our team Direct conversation with the CEO Leadership interview (3-person panel interview) Competency-based exercise About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 150000 - USD 175000 - yearly

Technology Leadership
Logistics Workflow Optimization
Systems Architecture
Direct Apply
Posted 3 months ago
PH

Director of Technology | $150K-$175K + Remote + Bonus + Profit Sharing | Technology-Driven Freight Forwarder

PhillyTech.CoAnywhereFull-time
View Job
Compensation$150K - 175K a year

Lead technology roadmap and digital transformation focusing on logistics workflow modernization and automation. | 7 to 12+ years technology leadership in logistics or supply chain with hands-on TMS, CRM, Salesforce experience. | This role is fully remote. ARE YOU READY TO TRANSFORM HOW GLOBAL SUPPLY CHAINS OPERATE? This is not a traditional CIO or enterprise IT leadership role. _______________________________________________________________ WE ARE LOOKING FOR SOMEONE WHO CAN COMBINE LEADERSHIP AND HANDS-ON SYSTEMS EXPERIENCE TO HELP BUILD HOW THE BUSINESS RUNS. YOU WILL WORK DIRECTLY WITH THE CEO AND LEADERSHIP TEAM TO IMPROVE WORKFLOWS, MODERNIZE SYSTEMS, DRIVE AUTOMATION, AND BUILD THE LONG-TERM TECHNOLOGY ROADMAP OF THE COMPANY. You must be able to bridge technology, operations, commercial teams, and leadership in a highly collaborative way. The right person for this role is excited to lead, comfortable making strategic decisions, and still close enough to the systems and operations to understand how everything works day to day. _______________________________________________________________ Our client is a technology-driven freight forwarder that leverages modern systems and data to improve visibility, automation, and decision-making across global logistics operations. Global logistics is one of the largest and most complex industries in the world. It moves trillions of dollars in goods every year, yet much of it still relies on manual workflows, fragmented systems, and limited visibility. That is changing. Our client is investing heavily in building and evolving the internal technology ecosystem that powers its operations and client experience. The goal is not to build a SaaS product, but to create a highly efficient, technology-enabled logistics operation that delivers better outcomes for customers. They are in the middle of a major transformation: Migrating to a Salesforce-centered architecture Modernizing core operational systems and workflows Introducing automation and data-driven decision-making across the business Enhancing client experience through improved visibility and system capabilities Culture The company has approximately 30 employees and a tight-knit, high-trust culture built on the belief that taking care of employees leads to better outcomes for customers. Company values: Ownership and accountability Collaboration and transparency Respect and openness Builders who take initiative Benefits: Performance-based bonus (5%) Profit sharing (10% of company profits distributed annually) 401(k) with company match (traditional and Roth options) Comprehensive benefits package covering health, retirement, insurance, and financial wellness support Flexible, employee-first perks including generous PTO, mental health days, remote work flexibility, and team-driven culture initiatives Opportunity to shape a company-wide technology strategy Job Description Our client is hiring a Senior Director of Technology & Digital Transformation to lead the evolution of its technology ecosystem and support the company’s next phase of growth. You will be responsible for shaping the systems, architecture, and integrations that support logistics workflows across operations, finance, and client experience. The company is currently undergoing a digital transformation, including transitioning from a legacy TMS to a modern system and further developing its Salesforce-centered environment. You will own and improve end-to-end operational workflows, not just systems, across logistics execution, tracking, and customer delivery. Your focus will be on building scalable systems that drive measurable business outcomes. Responsibilities Own and lead the company’s technology roadmap and digital transformation initiatives Manage and mentor a small technology team Improve logistics workflows, operational systems, and business processes Lead integrations across TMS, CRM, operational, and customer-facing systems Act as the bridge between technology, operations, commercial teams, and leadership Drive automation, AI, and data-driven operational improvements Support architecture, workflow, and system design decisions across the business Qualifications The ideal candidate is someone who has built how a logistics company actually runs, not just managed the technology behind it. 7 to 12+ years of experience in technology leadership within logistics, freight forwarding, or supply chain environments Strong leadership presence and ability to operate as part of a senior leadership team Experience leading teams and owning technology strategy in lean, fast-moving companies Strong ability to communicate complex technical concepts clearly to non-technical stakeholders Deep understanding of workflows, integrations, and systems architecture within logistics or freight forwarding environments Hands-on experience improving or building logistics systems and operational processes Experience with TMS, CRM, Salesforce, customer-facing platforms, or similar operational systems Comfortable balancing strategic thinking with practical execution Interview Process We value thoughtful hiring and long-term fit. The interview process includes: Initial conversation with our team Direct conversation with the CEO Leadership interview (3-person panel interview) Competency-based exercise Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 150000 - USD 175000 - yearly

Technology Leadership
Digital Transformation
Systems Architecture
Direct Apply
Posted 3 months ago
PH

Director of Technology | $150K-$175K + Remote + Bonus + Profit Sharing | Technology-Driven Freight Forwarder

PhillyTech.CoAnywhereFull-time
View Job
Compensation$150K - 175K a year

Lead technology evolution and digital transformation initiatives across logistics and operational workflows. | 7-12+ years in technology leadership with expertise in enterprise SaaS, Salesforce, and logistics operations. | This role is fully remote. ARE YOU READY TO TRANSFORM HOW GLOBAL SUPPLY CHAINS OPERATE? This is not a traditional CIO or enterprise IT leadership role. We are specifically looking for a hands-on builder who has designed and improved systems inside a logistics or freight forwarding environment. Our client is a technology-driven freight forwarder that leverages modern systems and data to improve visibility, automation, and decision-making across global logistics operations. Global logistics is one of the largest and most complex industries in the world. It moves trillions of dollars in goods every year, yet much of it still relies on manual workflows, fragmented systems, and limited visibility. That is changing. Our client is investing heavily in building and evolving the internal technology ecosystem that powers its operations and client experience. The goal is not to build a SaaS product, but to create a highly efficient, technology-enabled logistics operation that delivers better outcomes for customers. They are in the middle of a major transformation: Migrating to a Salesforce-centered architecture Modernizing core operational systems and workflows Introducing automation and data-driven decision-making across the business Enhancing client experience through improved visibility and system capabilities The opportunity is significant: A global customer base with complex logistics needs Multi-system workflows across operations, finance, and customer experience A clear vision to build a best-in-class, technology-enabled freight forwarding operation This is your chance to take ownership of the technology backbone of a real-world, high-impact business and shape how global logistics operations are executed. If you want to build systems that directly support and improve how goods move around the world, this is your arena. Culture The company has approximately 30 employees and a tight-knit, high-trust culture built on the belief that taking care of employees leads to better outcomes for customers. You will work directly with the CEO and leadership team as a true partner in shaping the company’s technology direction. Company values: Ownership and accountability Collaboration and transparency Respect and openness Builders who take initiative Benefits: Performance-based bonus (5%) Profit sharing (10% of company profits distributed annually) 401k with company match (traditional and Roth options) Comprehensive benefits package covering health, retirement, insurance, and financial wellness support Flexible, employee-first perks including generous PTO, mental health days, remote work flexibility, and team-driven culture initiatives Direct exposure to executive leadership Opportunity to shape a company-wide technology strategy Job Description Our client is hiring a Senior Director of Technology & Digital Transformation to lead the evolution of its technology ecosystem and support the company’s next phase of growth. This is a hands-on technology leadership role inside a logistics and freight forwarding business, focused on improving real-world operational workflows across shipments, finance, and client experience. You will be responsible for shaping the systems, architecture, and integrations that support logistics workflows across operations, finance, and client experience. The company is currently undergoing a digital transformation, including transitioning from a legacy TMS to a modern system and further developing its Salesforce-centered environment. You will work directly with the CEO and leadership team, not as a layer of management, but as a strategic and operational partner. Own and improve end-to-end operational workflows, not just systems, across logistics execution, tracking, and customer delivery. Your focus will be on building scalable, reliable, and effective systems that drive measurable business outcomes. This is a hands-on leadership role in a lean environment, suited for someone who is comfortable operating across both strategy and execution. Responsibilities Define and execute the company’s technology roadmap. Identify and implement opportunities to apply automation, AI, and data-driven decision support across operational workflows. Own and evolve system architecture to support operational efficiency and scalability. Design and manage integrations across systems that support logistics operations, finance, and customer workflows. Lead digital transformation initiatives across the organization. Drive end-to-end change management for system implementations and enhancements. Develop and execute strategies to ensure strong user adoption across operational teams. Ensure systems are reliable, secure, and capable of supporting business growth. Lead and mentor a small internal technology team. Partner cross-functionally with operations, finance, and leadership. Occasionally engage with clients on technical capabilities and system-driven improvements. What This Role Is NOT Not a CIO or enterprise IT leadership role Not focused on infrastructure, cybersecurity, or governance Not a pure strategy or oversight position Not limited to managing vendors or internal IT teams Qualifications ​​​​​​​The ideal candidate is someone who has built how a logistics company actually runs, not just managed the technology behind it. 7-12+ years of experience in technology leadership, digital transformation, or business systems within operational environments. Strong experience with enterprise SaaS ecosystems, systems architecture, and integrations. Experience working within Salesforce, primarily from an integration and systems perspective (not pure administration or development) Experience Leading Technology Transformation / Digital Transformation in lean environments. Demonstrated success driving change management and user adoption across teams. Experience designing and managing integrations across multiple systems. Experience working within logistics, freight forwarding, or supply chain environments. Exposure to international freight operations, such as ocean, air, and multi-leg shipments. Experience designing, building, or improving systems within logistics, freight forwarding, or supply chain operations Strong ability to translate business needs into scalable system solutions. Proven ability to operate in a lean, hands-on environment. Interview Process We value thoughtful hiring and long-term fit. The interview process includes: Initial conversation with our team Direct conversation with the CEO Leadership interview (Group) Competency-based exercise Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 150000 - USD 175000 - yearly

Systems architecture
Automation
Team leadership
Direct Apply
Posted 3 months ago
PH

Director of Technology | $150K-$175K + Remote + Bonus + Profit Sharing | Technology-Driven Freight Forwarder

PhillyTech.CoAnywhereFull-time
View Job
Compensation$150K - 175K a year

Lead technology roadmap and digital transformation initiatives focusing on systems supporting logistics, finance, and customer experience. | 7-12+ years in technology leadership with strong enterprise SaaS, systems architecture, and Salesforce experience. | This role is fully remote. ARE YOU READY TO TRANSFORM HOW GLOBAL SUPPLY CHAINS OPERATE? Our client is a technology-driven freight forwarder that leverages modern systems and data to improve visibility, automation, and decision-making across global logistics operations. Global logistics is one of the largest and most complex industries in the world. It moves trillions of dollars in goods every year, yet much of it still relies on manual workflows, fragmented systems, and limited visibility. That is changing. Our client is investing heavily in building and evolving the internal technology ecosystem that powers its operations and client experience. The goal is not to build a SaaS product, but to create a highly efficient, technology-enabled logistics operation that delivers better outcomes for customers. They are in the middle of a major transformation: Migrating to a Salesforce-centered architecture Modernizing core operational systems and workflows Introducing automation and data-driven decision-making across the business Enhancing client experience through improved visibility and system capabilities The opportunity is significant: A global customer base with complex logistics needs Multi-system workflows across operations, finance, and customer experience A clear vision to build a best-in-class, technology-enabled freight forwarding operation This is your chance to take ownership of the technology backbone of a real-world, high-impact business and shape how global logistics operations are executed. If you want to build systems that directly support and improve how goods move around the world, this is your arena. Culture The company has approximately 30 employees and a tight-knit, high-trust culture built on the belief that taking care of employees leads to better outcomes for customers. You will work directly with the CEO and leadership team as a true partner in shaping the company’s technology direction. Company values: Ownership and accountability Collaboration and transparency Respect and openness Builders who take initiative Benefits: Performance-based bonus (5%) Profit sharing (10% of company profits distributed annually) 401k with company match (traditional and Roth options) Comprehensive benefits package covering health, retirement, insurance, and financial wellness support Flexible, employee-first perks including generous PTO, mental health days, remote work flexibility, and team-driven culture initiatives Direct exposure to executive leadership Opportunity to shape a company-wide technology strategy Job Description Our client is hiring a Senior Director of Technology & Digital Transformation to lead the evolution of its technology ecosystem and support the company’s next phase of growth. This is a technology leadership role within a lean, operational business. You will be responsible for shaping the systems, architecture, and integrations that support logistics workflows across operations, finance, and client experience. The company is currently undergoing a digital transformation, including transitioning from a legacy TMS to a modern system and further developing its Salesforce-centered environment. You will work directly with the CEO and leadership team, not as a layer of management, but as a strategic and operational partner. You will own the architecture, integration, and ongoing improvement of systems that support real-world logistics operations. Your focus will be on building scalable, reliable, and effective systems that drive measurable business outcomes. This is a hands-on leadership role in a lean environment, suited for someone who is comfortable operating across both strategy and execution. Responsibilities Define and execute the company’s technology roadmap. Identify and implement opportunities to apply automation, AI, and data-driven decision support across operational workflows. Own and evolve system architecture to support operational efficiency and scalability. Design and manage integrations across systems that support logistics operations, finance, and customer workflows. Lead digital transformation initiatives across the organization. Drive end-to-end change management for system implementations and enhancements. Develop and execute strategies to ensure strong user adoption across operational teams. Ensure systems are reliable, secure, and capable of supporting business growth. Lead and mentor a small internal technology team. Partner cross-functionally with operations, finance, and leadership. Occasionally engage with clients on technical capabilities and system-driven improvements. Qualifications 7-12+ years of experience in technology leadership, digital transformation, or business systems within operational environments. Strong experience with enterprise SaaS ecosystems, systems architecture, and integrations. Some experience in the Salesforce ecosystem (integration, CRM, Apex, etc). Experience Leading Technology Transformation / Digital Transformation in lean environments. Demonstrated success driving change management and user adoption across teams. Experience designing and managing integrations across multiple systems. Experience working within logistics, freight forwarding, or supply chain environments. Exposure to international freight operations, such as ocean, air, and multi-leg shipments, is a strong advantage. Strong ability to translate business needs into scalable system solutions. Proven ability to operate in a lean, hands-on environment. Interview Process We value thoughtful hiring and long-term fit. The interview process includes: Initial conversation with our team Direct conversation with the CEO Leadership interviews Competency-based exercise Additional Information bout SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 150000 - USD 175000 - yearly

Digital transformation
Systems architecture
Salesforce
Logistics
Freight forwarding
Direct Apply
Posted 4 months ago
PH

Director of Technology | $150K-$175K + Remote + Bonus + Profit Sharing | Technology-Driven Freight Forwarder

PhillyTech.CoAnywhereFull-time
View Job
Compensation$150K - 175K a year

Lead technology roadmap and digital transformation initiatives supporting logistics workflows and customer experience. | 7-12+ years technology leadership with enterprise SaaS and systems architecture experience, logistics preferred. | This role is fully remote. ARE YOU READY TO TRANSFORM HOW GLOBAL SUPPLY CHAINS OPERATE? Our client is a technology-driven freight forwarder that leverages modern systems and data to improve visibility, automation, and decision-making across global logistics operations. Global logistics is one of the largest and most complex industries in the world. It moves trillions of dollars in goods every year, yet much of it still relies on manual workflows, fragmented systems, and limited visibility. That is changing. Our client is investing heavily in building and evolving the internal technology ecosystem that powers its operations and client experience. The goal is not to build a SaaS product, but to create a highly efficient, technology-enabled logistics operation that delivers better outcomes for customers. They are in the middle of a major transformation: Migrating to a Salesforce-centered architecture Modernizing core operational systems and workflows Introducing automation and data-driven decision-making across the business Enhancing client experience through improved visibility and system capabilities The opportunity is significant: A global customer base with complex logistics needs Multi-system workflows across operations, finance, and customer experience A clear vision to build a best-in-class, technology-enabled freight forwarding operation This is your chance to take ownership of the technology backbone of a real-world, high-impact business and shape how global logistics operations are executed. If you want to build systems that directly support and improve how goods move around the world, this is your arena. Culture The company has approximately 30 employees and a tight-knit, high-trust culture built on the belief that taking care of employees leads to better outcomes for customers. You will work directly with the CEO and leadership team as a true partner in shaping the company’s technology direction. Company values: Ownership and accountability Collaboration and transparency Respect and openness Builders who take initiative Benefits: Performance-based bonus (5%) Profit sharing (10% of company profits distributed annually) 401k with company match (traditional and Roth options) Comprehensive benefits package covering health, retirement, insurance, and financial wellness support Flexible, employee-first perks including generous PTO, mental health days, remote work flexibility, and team-driven culture initiatives Direct exposure to executive leadership Opportunity to shape a company-wide technology strategy Job Description Our client is hiring a Senior Director of Technology & Digital Transformation to lead the evolution of its technology ecosystem and support the company’s next phase of growth. This is a technology leadership role within a lean, operational business. You will be responsible for shaping the systems, architecture, and integrations that support logistics workflows across operations, finance, and client experience. The company is currently undergoing a digital transformation, including transitioning from a legacy TMS to a modern system and further developing its Salesforce-centered environment. You will work directly with the CEO and leadership team, not as a layer of management, but as a strategic and operational partner. You will own the architecture, integration, and ongoing improvement of systems that support real-world logistics operations. Your focus will be on building scalable, reliable, and effective systems that drive measurable business outcomes. This is a hands-on leadership role in a lean environment, suited for someone who is comfortable operating across both strategy and execution. Responsibilities Define and execute the company’s technology roadmap. Identify and implement opportunities to apply automation, AI, and data-driven decision support across operational workflows. Own and evolve system architecture to support operational efficiency and scalability. Design and manage integrations across systems that support logistics operations, finance, and customer workflows. Lead digital transformation initiatives across the organization. Drive end-to-end change management for system implementations and enhancements. Develop and execute strategies to ensure strong user adoption across operational teams. Ensure systems are reliable, secure, and capable of supporting business growth. Lead and mentor a small internal technology team. Partner cross-functionally with operations, finance, and leadership. Occasionally engage with clients on technical capabilities and system-driven improvements. Qualifications 7-12+ years of experience in technology leadership, digital transformation, or business systems within operational environments. Strong experience with enterprise SaaS ecosystems, systems architecture, and integrations. Some experience in the Salesforce ecosystem (integration, CRM, Apex, etc) would be a huge plus. Proven experience leading digital transformation initiatives within a business. Demonstrated success driving change management and user adoption across teams. Experience designing and managing integrations across multiple systems. Experience working within logistics, freight forwarding, or supply chain environments is strongly preferred. Exposure to international freight operations, such as ocean, air, and multi-leg shipments, is a strong advantage. Strong ability to translate business needs into scalable system solutions. Proven ability to operate in a lean, hands-on environment. Additional Information Interview Process We value thoughtful hiring and long-term fit. The interview process includes: Initial conversation with our team Direct conversation with the CEO Leadership interviews Competency-based exercise About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Compensation: USD 150000 - USD 175000 - yearly

Digital transformation
Systems architecture
Enterprise SaaS
Direct Apply
Posted 4 months ago
PH

Lead Client Success Manager | $100K–$130K USD + Remote+ Equity + Bonus | High-Growth Event Planning SaaS Company

PhillyTech.CoAnywhereFull-time
View Job
Compensation$100K - 140K a year

Design and implement scalable customer success processes including onboarding and renewals, reduce churn, drive revenue retention and expansion, define customer journeys and health metrics, and collaborate cross-functionally while reporting to the CEO. | 4-8+ years in Customer Success or related SaaS roles with proven success in building CS processes, reducing churn, strong CRM experience, excellent communication, ownership mindset, and ability to work in a fast-paced startup environment. | This is a fully remote position in the US or Canada. This job is currently active and is confidential - please reply to our team via email or LinkedIn for next steps. This position gives you the ability to get on the ground floor of an amazing seed-round SaaS company and grow within the organization. Our client is a fast-growing, $3M seed-funded SaaS startup revolutionizing how event professionals source and book venues. Their platform simplifies and accelerates event booking workflows for planners and venues. Already used by 150,000+ hotels, including major names like Marriott, Hilton, and Hyatt, they’re scaling rapidly across North America and Europe — with global expansion next. Now that product-market fit and early traction are established, they’re investing in people. This hands-on leadership role will let you design repeatable systems, optimize processes, and take full ownership of Customer Success to accelerate company growth. Benefits Health Coverage: 100% employee and 50% dependent coverage for vision, health, and dental Maternity Leave: Support for growing families. Future 401K Plan: Coming soon! Quarterly Meetups: Connect and collaborate in person with the team. Remote work budget and opportunities for leadership advancement. Company Culture Remote-first culture. High-ownership role with autonomy to shape systems from the ground up. Direct access to the founder and fast decision-making cycles. Clear product-market fit, strong user base, and rapid growth phase. No micromanagement — just big challenges and the trust to solve them. Job Description We’re hiring a Lead Client Success Manager — a hands-on, builder-first leader who will transform our client’s existing CS foundation into a repeatable engine for retention and expansion. You are a builder, self-starter, self-motivated, with initiative. That’s how you’re successful in this role. You don’t wait for people to tell you what to do — you tell them. This is a doer role: You’ll own onboarding and renewals (not day-to-day support), proactively build processes, and implement systems that prevent churn and unlock new revenue. This is not a director role: We’re looking for a Senior Manager-level person who rolls up their sleeves, implements solutions, and partners closely with leadership to shape pricing structures that drive renewals and expansion. You’ll report directly to the CEO and help define how Customer Success contributes to the company’s revenue motion. Responsibilities: Be a builder & doer: Proactively design, implement, and iterate scalable CS processes (onboarding playbooks, adoption programs, renewal playbooks). Don’t Wait For Direction — learn tools and implement improvements independently (example: learn something deeply and set it up without waiting for instruction). Own onboarding & renewals: Reimagine onboarding to shorten time-to-value and own the renewal strategy to reduce churn by at least 30% in your first year. This role is focused on proactive success — not reactive support queues. Drive revenue through retention & expansion: Partner with Sales and Finance to build price/renewal strategies and identify expansion opportunities. Define customer journeys & health metrics: Create clear journeys for customers, build health scores, adoption KPIs, and dashboards aligned to company OKRs. Voice of the Customer: Run strategic business reviews, capture and translate customer feedback into product and GTM priorities, and build a library of success stories and case studies. Collaborate cross-functionally: Work closely with Product, Sales, and Marketing to ensure customers see value and to influence roadmap priorities with customer data. Hire & scale: As the function grows, help recruit, train, and mentor the first CS hires; create onboarding & enablement materials for the team. Cadence & communication: Deliver consistent, presentation-ready updates to the CEO and leadership (weekly/biweekly cadence). Track and report results against agreed success metrics. Goals - What success looks like (12 months): Churn reduced by ≥ 30% through improved onboarding and renewals. A documented, repeatable CS playbook enabling predictable onboarding, renewal, and expansion cycles. Clear CS metrics/dashboarding tied to company OKRs and revenue impact. A library of customer success stories and references boosting sales and retention. A hiring and scaling plan is in place to build out a world-class CS team. Qualifications 4-8+ years in Customer Success, Account Management, or similar roles in a B2B SaaS environment. Proven track record of building or materially improving CS processes (onboarding, adoption, renewals). Demonstrated results reducing churn and increasing adoption (data-driven approach). Strong experience with CRMs and CS tooling preferably HubSpot. Excellent communicator — able to present confidently to customers and to executives. Ownership mindset — you see problems and implement solutions quickly. Hands-on, execution-oriented — this is a doer role that requires building and implementing, not just strategy. Experience influencing pricing or renewal strategy and tying CS metrics to revenue is a big bonus. Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats. Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent

Customer Success Management
SaaS Operations
Onboarding and Renewal Strategy
Process Optimization
CRM (HubSpot preferred)
Cross-functional Team Leadership
KPI Development and Monitoring
Revenue Retention and Expansion
Strategic Planning and Execution
Communication and Presentation
Direct Apply
Posted 11 months ago

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