PHIL

Analyze operational data, optimize network performance, and develop monitoring systems to ensure efficient fulfillment operations. | Bachelor's degree and 4+ years in data analysis, with experience in network routing, monitoring tools, and programming languages like Python, R, or SQL. | Company Overview Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview The Operations Manager in Fulfillment Operations plays a crucial role in optimizing network performance and fulfillment operations through data analysis, system configuration, forecasting, and performance monitoring. This position sits horizontally across the fulfillment organization and works with other stakeholders to maintain high standards of network performance. Key Responsibilities: Data Analysis and Improvement: Analyze operational data to identify areas for improvement in operations and network performance. Develop and implement data-driven strategies to enhance efficiency and effectiveness. Create regular reports and presentations to communicate findings and recommendations to stakeholders. Network Routing Configuration: Advise on the correct configuration and management of routing settings to optimize volume management across the network. Continuously assess and adjust routing algorithms to ensure balanced distribution and efficient resource utilization. Collaborate with fulfillment teams to implement and test new routing strategies. Monitoring System Development: Design, develop, and maintain monitoring systems to track network performance in real-time. Establish key performance indicators (KPIs) and benchmarks for network performance. Create dashboards and alerts to provide visibility into network health and performance issues. Performance Optimization: Proactively identify bottlenecks and risks in the network. Recommend and implement solutions to ensure the network operates at peak performance. Conduct regular performance audits and provide actionable insights for improvement. Perform routine forecasting to ensure appropriate inventory levels are maintained at Phil and across the network. Internal Collaboration and Continuous Improvement: Work closely with partner support teams to understand operational challenges and requirements. Assist in troubleshooting complex partner issues related to routing and performance. Contribute to the development of standard operating procedures and best practices. Qualifications and Skills Bachelor's degree 4+ years of experience in data analysis, preferably in a network operations or partner management environment Strong proficiency in data analysis tools and programming languages (e.g., Python, R, SQL) Experience with network routing systems and algorithms Familiarity with monitoring tools and dashboard creation (e.g., Looker, Tableau) Excellent analytical and problem-solving skills Strong communication skills, with the ability to translate complex data into actionable insights Experience with agile methodologies and project management tools Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Fully remote working environment Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision). 401(k) contribution opportunity. Phil Inc. is an equal-opportunity employer.

The Client Engagement Specialist will review and resolve prescription-level issues while collaborating across teams to ensure timely prescription processing. They will also provide direct support to manufacturer partners and manage escalations to strengthen client relationships. | Candidates should have a Bachelor's degree or equivalent experience, along with a minimum of 2 years of client-facing support experience in healthcare or technology. Strong communication, problem-solving skills, and a background in pharmacy or healthcare operations are preferred. | Company Overview Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview PHIL is seeking a Client Engagement Specialist to play a key role in ensuring timely prescription processing and driving positive patient outcomes. This role will focus on reviewing and resolving prescription-level issues, collaborating across teams, and providing direct support to manufacturer partners. Reporting to the Client Engagement leadership team, you will manage escalations, strengthen client relationships, and deliver exceptional service through timely communication, reporting, and education. Responsibilities: Review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed. Monitor and manage the support ticket queue to ensure timely resolution of incoming issues. Serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings. Lead and participate in client operational meetings to address escalations, share updates, and resolve challenges. Identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams. Partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements. Support onboarding and training of internal stakeholders and new employees to ensure workflow consistency. Accurately document customer interactions, issues, and resolutions in CRM and ticketing systems. Qualifications: Bachelor’s degree or equivalent experience. Minimum 2+ years of client-facing support experience in healthcare or technology, with strong communication and problem-solving skills. Demonstrated ability to collaborate cross-functionally to resolve script-level and client-level issues efficiently. Strong analytical thinking with the ability to identify patterns and root causes in workflows. Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism. Adaptable and proactive problem-solver with a collaborative, team-first mindset. Background in pharmacy or healthcare operations preferred. Experience with Lean, Six Sigma, or other process improvement methodologies (preferred). Prior experience as a pharmacy technician, including use of proprietary systems to process prescriptions (preferred). Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Fully remote working environment Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision) 401(k) contribution opportunity PHIL Inc. is an equal-opportunity employer.