PHIL

Oversee and optimize payroll processing, ensure compliance, and support system implementations in a high-growth environment. | 7+ years of payroll experience, knowledge of US payroll regulations, proficiency with payroll software and HRIS, and experience managing multi-state payroll. | Company Overview Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview Phil is seeking a detail-oriented and driven Payroll Manager to join our finance team. In this role, you will play a crucial part in building out our Payroll function. The Payroll Manager will own and optimize all aspects of payroll processing, ensuring accuracy, compliance, and efficiency and own all aspects of Payroll accounting. Reporting to the Controller, you’ll collaborate closely with cross-functional teams and play a key role in scaling and automating payroll systems to support our growth. This is a hands-on role that requires both operational excellence and strategic vision. Responsibilities: Oversee and process accurate, timely payroll for all employees (US only), ensuring compliance with federal, state, and local regulations Develop, implement, and optimize payroll systems and processes to support rapid company growth Collaborate with People Ops/HR to manage payroll components of employee benefits (health, dental, vision, retirement plans, etc.) Ensure payroll tax filings and payments are completed accurately and on time Serve as the primary point of contact for payroll inquiries and resolve payroll-related issues promptly Prepare and maintain accurate payroll records for internal and external audits; assist with compliance audits as needed Assist and help guide the company through a HRIS and payroll system implementation Ensure confidentiality, security, and integrity of payroll and employee data Assist the Accounting Team with month-end close tasks related to payroll, including journal entries and reconciliations Supervise and coach payroll staff as the team grows Liaise with auditors, manage payroll tax audits, and ensure compliance with all relevant laws and internal policies Collaborate with HR, Finance, and IT to streamline processes and enhance system integrations Research compliance with all relevant laws and regulations, including tax laws and employment standards Qualifications: 7+ years of payroll experience, preferably in a high-growth tech startup environment In-depth knowledge of US payroll regulations Strong analytical, organizational, and communication skills Demonstrated ability to build and scale payroll systems and processes Experience managing payroll for distributed/multi-state teams Proficiency with payroll software and HRIS platforms, Paylocity Experience a plus Payroll accounting experience a plus, including monthly payroll, bonus, PTO and other related accounting accruals Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Fully remote working environment Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision) 401(k) contribution opportunity

The Client Engagement Specialist will review and resolve prescription-level issues while collaborating across teams to ensure timely prescription processing. They will also provide direct support to manufacturer partners and manage escalations to strengthen client relationships. | Candidates should have a Bachelor's degree or equivalent experience, along with a minimum of 2 years of client-facing support experience in healthcare or technology. Strong communication, problem-solving skills, and a background in pharmacy or healthcare operations are preferred. | Company Overview Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview PHIL is seeking a Client Engagement Specialist to play a key role in ensuring timely prescription processing and driving positive patient outcomes. This role will focus on reviewing and resolving prescription-level issues, collaborating across teams, and providing direct support to manufacturer partners. Reporting to the Client Engagement leadership team, you will manage escalations, strengthen client relationships, and deliver exceptional service through timely communication, reporting, and education. Responsibilities: Review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed. Monitor and manage the support ticket queue to ensure timely resolution of incoming issues. Serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings. Lead and participate in client operational meetings to address escalations, share updates, and resolve challenges. Identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams. Partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements. Support onboarding and training of internal stakeholders and new employees to ensure workflow consistency. Accurately document customer interactions, issues, and resolutions in CRM and ticketing systems. Qualifications: Bachelor’s degree or equivalent experience. Minimum 2+ years of client-facing support experience in healthcare or technology, with strong communication and problem-solving skills. Demonstrated ability to collaborate cross-functionally to resolve script-level and client-level issues efficiently. Strong analytical thinking with the ability to identify patterns and root causes in workflows. Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism. Adaptable and proactive problem-solver with a collaborative, team-first mindset. Background in pharmacy or healthcare operations preferred. Experience with Lean, Six Sigma, or other process improvement methodologies (preferred). Prior experience as a pharmacy technician, including use of proprietary systems to process prescriptions (preferred). Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Fully remote working environment Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision) 401(k) contribution opportunity PHIL Inc. is an equal-opportunity employer.