PHARMALOGIC HOLDINGS

Manage and resolve Level 2-3 service desk tickets and lead escalation for complex incidents while contributing to AI-driven automation initiatives. | Minimum 7 years enterprise IT Service Desk experience with proficiency in Microsoft 365, identity management, and endpoint lifecycle management. | PharmaLogic is one of North America’s fastest-growing radiopharmaceutical solutions providers, operating as a radiopharmacy, Contract Development and Manufacturing Organization (CDMO), and radiotherapeutic drug company. We develop, manufacture, and distribute diagnostic and therapeutic radiopharmaceuticals that directly impact patient care. As a highly regulated healthcare organization, operational reliability, compliance, uptime, and technical precision are mission-critical. Our IT organization plays a direct role in supporting manufacturing, quality, operations, and corporate functions across the enterprise. Role Overview This is a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. As the Service Desk Analyst, you will actively work the service desk queue, resolve complex issues, and serve as an escalation point for Level 2–3 incidents. In addition to core service desk responsibilities, you will also have the opportunity to contribute to AI-driven improvements and Power Platform automation initiatives that enhance IT processes and broader departmental workflows. Location - Remote  Key Responsibilities · Actively manage and resolve Level 2–3 service desk tickets across North America. · Serve as an escalation point for complex, multi-layer incidents and root cause investigations. · Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues. · Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive). · Manage identity systems including Active Directory, Entra ID, and Okta. · Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades. · Manage endpoint lifecycle and compliance using Intune and MDM solutions. · Participate in a 24/7 after-hours and weekend on-call rotation. · Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI. · Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot. . Other duties as assigned . Travel to PharmaLogic sites across North America (and Canada) required. Measurable Expectations · Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months. · Improve knowledge base quality, structure, and usability. · Maintain high customer satisfaction while independently managing complex issues. · Demonstrate ownership of at least one measurable service improvement initiative within first year. Required Experience & Skills · Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience. · Demonstrated Level 2–3 troubleshooting expertise in complex environments. · Strong Microsoft 365 and SharePoint administration experience. · Hands-on experience with Intune and endpoint lifecycle management. · Experience with Active Directory, Entra ID, and Okta. · Experience building or supporting Power Apps, Power Automate, and Power BI solutions. · Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI) and Microsoft Copilot. · Ability to communicate technical and AI concepts clearly to non-technical stakeholders. · Strong time management skills and ability to work independently. PharmaLogic offers a competitive compensation package and superior benefits.  Come join our winning team and begin a fulfilling career with us by applying today.      PharmaLogic is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.    Benefits Include:   401(k) retirement benefit program  Medical   Dental care  Disability insurance  Employee assistance program  Life insurance  Paid time off  Vision care

The Corporate Quality Assurance Specialist ensures compliance with industry regulations and standard operating procedures while supporting site Quality Assurance Specialists. They drive continuous improvements within the Quality Management System and manage the initiation and review of Standard Operating Procedures. | Candidates should have 3 years of experience in Quality Assurance and 2 years in a PET manufacturing setting. Strong technical writing skills and experience in root cause analysis are preferred. | PharmaLogic is the fastest-growing SPECT & PET radiopharmaceutical solutions provider and contract development and manufacturing organization (CDMO) with radiopharmacies across North America. We are passionate about expanding the power of radiopharmaceutical technology to provide transformative diagnostic and therapeutic agents to patients from bench to bedside.   PharmaLogic offers you an exceptional opportunity to join our dynamic team!   Job Overview: The Corporate Quality Assurance Specialist (CQAS) is integral to upholding the company's commitment to quality standards. This role ensures stringent compliance with industry regulations and standard operating procedures. As a central figure in Quality Assurance & Regulatory Affairs (QARA) department, the CQAS supports site Quality Assurance Specialists (QAS). They bridge the gap between regulatory requirements, standard operating procedures, internal policies, and daily operations, championing both efficiency and excellence. As regulatory landscapes shift, the CQAS proactively positions the company at the forefront of compliance and best practices. Job Responsibilities and Duties: 1. Act as the central point of contact, providing Quality Assurance and Regulatory Affairs support and guidance to on-site QA teams. Offer guidance, expertise, and troubleshooting support as needed to ensure optimal operations. 2. Perform internal audits for US-based PET manufacturing locations. Analyze audit findings, ensure timely resolutions, and work to prevent recurrences. Collaborate with Operations and QARA Departments to maintain consistent quality Standards. 3. Drive continuous improvements within the Quality Management System (QMS). Engage in consolidation and optimization of Standard Operating Procedures (SOPs), ensure teams are ready and equipped to implement new procedures, and foster collaboration to amplify the effectiveness and efficiency of PET operations. 4. Manage the initiation, review, and finalization of Standard Operating Procedures (SOPs) changes. Ensure they align with industry best practices and regulatory guidelines. Lead corrective action planning and correspondence efforts post-audits (external and internal), ensuring efficient and effective resolutions. 5. Collaborate with on-site QA teams to review and approve investigation reports (NCR/MCR/OOS/Deviations), trending results (including environmental monitoring data), and CAPA to assure adequate corrective actions are implemented. 6. Assure the on-site QA teams are following the SOPs, documentation and filing practices, and internal policies and work with PET Operations to identify need for additional training or other personnel requirements. 7. Assist with Regulatory Affairs activities such as Annual Reporting, Field Alert Reports (FARs), FDA 483 responses, and other incidents that require FDA notification. 8. Ensure vendor qualifications are up-to-date and standardized throughout PET network, as appropriate. 9. Assist in QA review of sponsor-related documents with on-site QA, Technical Operations, and PET Operations teams for areas of concern; ensure site awareness of sponsor requirements. 10. On-call availability for overnight support. 11. Other related duties as assigned by QARA Department. Job Requirements │ Skills │ Education: · 3 years' experience in Quality Assurance, Compliance, and Regulatory Affairs preferred · 2 years' experience in a PET manufacturing setting adhering to 21 CFR 212 preferred · Technical Writing skills · Experience in Root Cause Analysis · Experience with Gas Chromatography (GC) and H.P.L.C. is a plus · Strong organizational, multitasking, and detail orientation. · Proficiency in communication, analysis, problem-solving, and teamwork mentality. · Flexibility for varying shifts · Willingness to travel up to 75%. Physical and Intellectual Requirements: Manual dexterity for manipulating small items; regularly lift at least 50 pounds throughout each shift and to be able to lift 75 pounds on occasion. Able to handle standing, walking and sitting for 4+ hours with limited rest intervals; good eye-hand coordination; fair eyesight (with or without correction lenses); normal hearing in at least one ear (hearing range of 20 Hz to 20 kHz); ability to analyze situations, set priorities and meet deadlines while maintaining attention to detail in a fast-paced and dynamic environment; effective organizational skills; a commitment to continuous learning; an ability to work well both independently and as part of a team. Come join our winning team and begin a fulfilling career with us by applying today.      PharmaLogic is an Equal Opportunity Employer.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.    Benefits Include:   401(k) retirement benefit program   Medical    Dental care   Disability insurance   Employee assistance program   Extended health care   Life insurance   Paid time off   Vision care