PharmaCentra, LLC

Providing customer support through calls, emails, and chats, assisting with inquiries and scheduling, and maintaining organized records. | High school diploma or equivalent, 1+ year customer service experience, quiet home workspace, and basic technical setup; healthcare experience and bilingual skills are preferred. | About PharmaCentra PharmaCentra is a healthcare contact center helping patients, caregivers, and providers nationwide. We support pharmaceutical companies, hospitals, and insurers to make healthcare more accessible. Position Overview We are seeking Customer Support Representatives who excel in communication and problem-solving. In this role, you'll support vital healthcare processes, including clinical trial recruitment, patient scheduling, and answering inquiries from stakeholders across the healthcare spectrum. The key responsibilities of this position include providing exceptional service through inbound and outbound calls, emails, and chats. You will assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling, addressing and resolving issues with empathy and professionalism. The role requires the use of active listening and basic medical terminology to effectively assist callers. Additionally, you will troubleshoot technical issues and maintain precise, organized records of all interactions. To meet performance standards, adherence to high-speed internet and workspace requirements is essential. Role & Requirements High school diploma or equivalent; 1+ year customer service experience Quiet home workspace with wired high-speed internet (75+ Mbps download, 20+ Mbps upload, latency <50 ms) Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, headset (no Mac or Chromebooks) Preferred: Remote experience, Healthcare experience or bilingual (English/Spanish) What We Offer Competitive pay + performance bonuses Fully remote with flexible schedule DailyPay, PTO, paid holidays, 401(k) with match Career growth opportunities Schedule & Hiring: Full-time, 8-hour shifts (12 PM–11 PM ET), 1 weekend day; Training is Mon–Fri, 10 AM–6 PM ET. Complete online assessment and submit internet speed test. Interview & Application Process: To be considered for an interview, please complete the following: (1) Our required assessment (2) An internet speed test at www.speedtest.net. Please send us a clear screenshot, photo, or link to your results. Legal Notice: PharmaCentra LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws. Minimum Wage Requirement: Please note, we are unable to hire candidates in states where the offered wage does not meet the state or local minimum wage requirements.

Engaging with clients via calls and emails to promote products and nurture leads in the healthcare industry. | High school diploma or equivalent, strong interpersonal skills, and ability to handle rejection; experience in sales or marketing is a plus. | Healthcare Customer Service Representative (CSR) Are you excited about connecting with people and achieving targets in a dynamic, fast-paced environment? At PharmaCentra, we are looking for a self-motivated and goal-oriented individual to join our team as a fully remote, full-time Healthcare CSR. WHO ARE WE? Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and healthcare providers. We work hard to ensure that every interaction made on behalf of our clients is positive. WHY SHOULD YOU CONSIDER JOINING US? Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. In addition to competitive pay, you will get to enjoy the following excellent benefits: 100% Remote work Flexible schedules DailyPay For full-time employees, we offer: Medical, dental, and vision coverage Short- and long-term disability Life insurance Paid Time Off (PTO) A 401(k) A DAY IN THE LIFE: Your typical schedule will be Monday - Friday, with an 8-hour shift between the hours of 8 AM - 8 PM EST. As a Healthcare CSR, you will conduct outbound calls and emails to prospective clients using a provided script to deliver strategic brand messaging. Your role will involve quickly engaging and building rapport with gatekeepers and decision-makers to understand their needs, share accurate information, and effectively promote our client's product. Additionally, you will play a crucial part in maintaining accurate records of calls in the customer relationship management (CRM) system. This position offers a unique opportunity to hone your communication and sales skills and contribute to the company's growth by identifying and nurturing potential leads in the healthcare industry. DO YOU HAVE WHAT IT TAKES? High school diploma or equivalent Strong interpersonal skills with the ability to build rapport quickly Ability to work independently and to effectively overcome objections and handle rejection Additional education or experience with cold calling, sales, or marketing would be a plus! If this remote position in the healthcare industry matches your qualifications, the initial application can be completed in under 3 minutes. We look forward to receiving your application! PharmaCentra is an equal opportunity employer committed to diversity and inclusion in the workplace.