PetSmart

Engaging with pet parents, maintaining store cleanliness, and caring for pets. | Requires strong communication skills, flexibility, and physical ability to handle pets and lift weights. | Job Description PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Sales Associate Full Time About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. Benefits that benefit you • Paid Weekly • Health & Wellness Benefits* • 401k Plan with company match • Paid Time off for full-time associates • Associate discounts • Tuition Assistance • Career pathing • Development opportunities Job Summary PetSmart's Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: • Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. • Greets pet parents and answers their questions throughout the store. • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. • Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). • Maintains total store cleanliness standards. • Supports the store with weekly price changes and monthly promotional pricing. • Stages and sorts new product to match sales floor planners. • Faces, fills, and recovers products to meet sales floor standards. • Recommends, informs, and sells merchandise, services and live pets. • Administers store owned pet medications as directed by veterinarian • Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. • Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. • Participates in our culture of Belonging and Recognition. • Follows all Company Policies and Procedures. Qualifications • Strong written and verbal communication skills. • Flexibility in schedule, able to work evenings, weekends, and holidays as needed • Ability to react under pressure and maintain composure. Essential physical demands and work environment • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law • In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits. Pay Details $13.00 - 18.25 Pay Rate Type Hourly

Engaging with pet parents, maintaining store cleanliness, and caring for store pets. | Ability to communicate effectively, flexibility to work various hours, and physical ability to handle pet care and store tasks. | Job Description PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Sales Associate Full Time About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. Benefits that benefit you • Paid Weekly • Health & Wellness Benefits* • 401k Plan with company match • Paid Time off for full-time associates • Associate discounts • Tuition Assistance • Career pathing • Development opportunities Job Summary PetSmart's Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: • Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. • Greets pet parents and answers their questions throughout the store. • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. • Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). • Maintains total store cleanliness standards. • Supports the store with weekly price changes and monthly promotional pricing. • Stages and sorts new product to match sales floor planners. • Faces, fills, and recovers products to meet sales floor standards. • Recommends, informs, and sells merchandise, services and live pets. • Administers store owned pet medications as directed by veterinarian • Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. • Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. • Participates in our culture of Belonging and Recognition. • Follows all Company Policies and Procedures. Qualifications • Strong written and verbal communication skills. • Flexibility in schedule, able to work evenings, weekends, and holidays as needed • Ability to react under pressure and maintain composure. Essential physical demands and work environment • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law • In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits. Pay Details $13.00 - 18.25 Pay Rate Type Hourly

Leading store operations, managing staff, and ensuring a positive customer and pet parent experience. | 4-6 years of retail leadership experience, proficiency in computer applications, strong communication skills, and physical ability to handle pet-related tasks. | Job Description PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Store Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. Benefits that benefit you • Paid bi-weekly • Health & Wellness Benefits • 401k Plan with company match • Flexible schedule (days, nights, weekends) • Paid time off • Tuition assistance • Associate discounts • Career pathing • Development opportunities Job Summary PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store. Essential responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. • Cascades information to associates and adjusts team priorities to meet goals and commitments. • Ensures continued alignment and responds effectively to a changing environment. • Address and administer associate complaints and grievances. • Recognizes and celebrates associates driving overall associate engagement. • Accountable to ensuring all associate reviews are delivered on time. Overall Store Experience: • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. • Evaluates operations and seeks opportunities to continuously improve processes and services. • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. • Prioritizes and ensures a safe environment for our associates, pets, and pet parents. • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. • Communicates business and financial objectives to other leaders within the store. • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Business Management: • Deliver corporate strategy and profitability goals by executing the direction set leadership. • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. • Manages expenses such as labor and supplies and any other relevant store metrics. • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. • Creates and posts schedules for the entire store. • Accountable for processing payroll weekly and managing labor within a budget. • Executes daily, weekly, and monthly reporting and paperwork as required by the Company. • Accountable to run store related errands to support store needs. Qualifications • 4-6 years of retail leadership or experience in a customer-focused environment. • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. • Proficiency in computer applications. • Strong written and verbal communication skills. • Ability to react under pressure and maintain composure. • Strong organizational skills and attention to detail. People leadership: • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures. Physical demands and work environment • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law Pay Details $57500.00 - 115000.00 Pay Rate Type Salaried

Engaging with pet parents, maintaining store cleanliness, and caring for store pets. | High school diploma and physical ability to handle pets and lift weights, with strong communication skills. | Job Description PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Sales Associate Part Time About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. Benefits that benefit you • Paid Weekly • Health & Wellness Benefits* • 401k Plan with company match • Paid Time off for full-time associates • Associate discounts • Tuition Assistance • Career pathing • Development opportunities Job Summary PetSmart's Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: • Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. • Greets pet parents and answers their questions throughout the store. • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. • Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). • Maintains total store cleanliness standards. • Supports the store with weekly price changes and monthly promotional pricing. • Stages and sorts new product to match sales floor planners. • Faces, fills, and recovers products to meet sales floor standards. • Recommends, informs, and sells merchandise, services and live pets. • Administers store owned pet medications as directed by veterinarian • Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. • Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. • Participates in our culture of Belonging and Recognition. • Follows all Company Policies and Procedures. Qualifications • Strong written and verbal communication skills. • Flexibility in schedule, able to work evenings, weekends, and holidays as needed • Ability to react under pressure and maintain composure. Essential physical demands and work environment • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law • In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits. Pay Details $13.00 - 18.25 Pay Rate Type Hourly

Oversee store operations, support associate development, and ensure a positive customer and pet parent experience. | Requires 2+ years of retail experience, leadership skills, proficiency in computer applications, and strong communication skills. | PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you • Paid Weekly • Health & Wellness Benefits • 401k Plan with company match • Paid Time off for full-time associates • Associate discounts • Tuition Assistance • Career pathing • Development opportunities Job Summary PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. • Validates completion of assigned operational messages and engagement video compliance. • Supports the various Services businesses as needed when the Experience Leader is not available • Delegate and validate completion of daily tasks. • Leads and directs associates when acting as the Leader on Duty • Address and administer associate complaints and grievances. • Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: • Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. • Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. • Responsible for live pet sales and pet adoptions. • Supports with monthly live cycle counts, addresses discrepancies. • Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience • Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. • Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. • Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. • Assists and works in other departments as required. Other duties may be assigned. • Follows all company policies and procedures. Qualifications • 2+ years of retail experience in a customer-focused environment. • Leadership experience preferred. • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. • Proficiency in computer applications. • Strong written and verbal communication skills. • Ability to react under pressure and maintain composure. • Strong organizational skills and attention to detail. Supervisory responsibility • No direct reports, however, are expected to guide and support the development of other associates. • Provides feedback on associate performance to direct supervisor. • Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law. PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you • Paid Weekly • Health & Wellness Benefits • 401k Plan with company match • Paid Time off for full-time associates • Associate discounts • Tuition Assistance • Career pathing • Development opportunities Job Summary PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. • Validates completion of assigned operational messages and engagement video compliance. • Supports the various Services businesses as needed when the Experience Leader is not available • Delegate and validate completion of daily tasks. • Leads and directs associates when acting as the Leader on Duty • Address and administer associate complaints and grievances. • Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: • Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. • Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. • Responsible for live pet sales and pet adoptions. • Supports with monthly live cycle counts, addresses discrepancies. • Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience • Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. • Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. • Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. • Assists and works in other departments as required. Other duties may be assigned. • Follows all company policies and procedures. Qualifications • 2+ years of retail experience in a customer-focused environment. • Leadership experience preferred. • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. • Proficiency in computer applications. • Strong written and verbal communication skills. • Ability to react under pressure and maintain composure. • Strong organizational skills and attention to detail. Supervisory responsibility • No direct reports, however, are expected to guide and support the development of other associates. • Provides feedback on associate performance to direct supervisor. • Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Oversee store operations, lead staff, manage inventory, and ensure a safe environment for pets and customers. | Requires 3+ years retail leadership experience, proficiency in computer applications, and physical ability to handle store duties. | Job Description PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you • Paid Weekly • Health & Wellness Benefits* • 401k Plan with company match • Paid Time off for full-time associates • Associate discounts • Tuition Assistance • Career pathing • Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Participates in employment decisions such as recruiting, interviewing, and coaching. • Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. • Address and administer associate complaints and grievances. • Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. • Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. • Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.) • Validates completion of assigned operational messages and engagement video compliance. • Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. • Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience: • Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. • Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. • Evaluates operations and seeks opportunities to continuously improve experiences and services. • Maintains vendor relationships, backroom standards, and communication boards. • Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs. • Identifies and reacts to sales trends through analysis and merchandising activities. • Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise. • Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns. Expense Management: • Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. • Analyzes inventory management reporting to identify trends, opportunities, and root causes. • Manages expenses such as labor and supplies, as well as any other relevant store metrics. • Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation. Qualifications • 3+ years of retail leadership or experience in a customer-focused environment. • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. • Proficiency in computer applications. • Strong written and verbal communication skills. • Ability to react under pressure and maintain composure. • Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory responsibility • Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures. • Responsible for employment decisions and associate development. Essential physical demands and work environment • Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law • In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits. Pay Details $18.22 - 28.22 Pay Rate Type Hourly

Leading enterprise distribution center operations, setting strategic goals, and driving transformation initiatives across multiple regions. | Extensive experience in multi-site distribution or supply chain leadership, proven success in operational performance, financial management, and talent development at an enterprise level. | About the Team The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents. About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. Field Position: This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above. About the Job Job Summary / Purpose The Senior Director of Distribution Center Operations provides enterprise-level leadership for the company’s Distribution Center network, overseeing multiple regions through direct leadership of 3–4 General Managers. Reporting to the SVP, Supply Chain, this role is accountable for end-to-end operational, financial, safety, and people performance across the DC network and serves as a key architect of the company’s supply chain strategy. The Sr. Director drives network-wide operational excellence by setting strategy, establishing standards, and leading large-scale transformation initiatives that improve productivity, service, cost, and scalability. This role partners closely with executive leadership and cross-functional teams (Supply Chain, Transportation, Merchandising, Finance, HR, IT, and Safety) to align distribution capabilities with enterprise growth objectives. The role shares accountability for the creation, execution, and governance of the DC network’s operating and capital plans, while building a strong leadership pipeline to support current operations and future growth. Major Responsibilities Network & Regional Leadership Provides strategic and operational leadership for the Distribution Center network through direct management of 3–4 General Managers, ensuring consistent execution, accountability, and performance across all locations. Establishes clear expectations, performance standards, and governance models for GMs and DC leadership teams. Communicates enterprise strategy, priorities, and business objectives, translating them into actionable regional and site-level plans. Strategy, Performance & Financial Accountability Develops and owns network-wide operational and financial goals aligned with the company’s mission, vision, values, and long-term growth strategy. Drives results across DC and Supply Chain dashboards, holding GMs accountable for service levels, productivity, cost control, and operational KPIs. Leads initiatives to reduce DC cost as a percentage of sales through process optimization, labor efficiency, automation, and continuous improvement. Partners with Finance to develop and manage operating budgets, capital investments, and long-range network planning. Operational Excellence & Innovation Champions standardized operating models, best practices, and scalable processes across the DC network. Leads network-wide transformation initiatives, including technology adoption, automation, systems enhancements, and new DC start-ups or expansions. Ensures the DC network can flex and scale to support business growth, seasonal volume, and evolving customer expectations. Provide executive oversight of facility and equipment maintenance, ensuring infrastructure reliability, regulatory compliance, and long-term asset sustainability. Safety, People & Culture Sets the tone and expectation for a strong safety culture, ensuring all safety, regulatory, and compliance standards are consistently met or exceeded across the network. Provides executive leadership for talent development, engagement, and retention across all DCs. Builds and executes robust succession plans for GMs, DC leaders, and critical operational roles to ensure leadership continuity. Cross-Functional Partnership & Enterprise Influence Acts as a senior enterprise leader, collaborating across functions to align distribution strategy with merchandising, transportation, inventory, and customer service objectives. Influences enterprise decision-making by providing insights on distribution capabilities, constraints, risks, and opportunities. Represents DC Operations in executive forums, steering committees, and strategic planning discussions. Qualifications Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field; advanced degree preferred. 12+ years of progressive leadership experience in distribution center or supply chain operations, including multi-site or network-level responsibility. Proven experience leading multiple DCs through direct leadership of General Managers or senior site leaders. Demonstrated success owning enterprise-wide performance across safety, service, cost, productivity, and people outcomes. Proven background in setting operating standards, governance, and accountability models across geographically dispersed operations. Deep knowledge of DC operations including labor planning, inventory management, material handling systems, and transportation interfaces. Proven financial acumen with experience managing operating budgets, capital investments, and long-range network planning. Demonstrated strength in talent development, succession planning, and building high-performing leadership teams. Excellent executive communication and cross-functional partnership skills, with the ability to influence enterprise decision-making. Travel: Up to 25%. Additional Job Considerations This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. * This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position. About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment, bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Engage with customers and pets, maintain store cleanliness, assist with sales and inventory, and ensure pet care and safety. | Strong communication skills, flexible schedule including evenings and weekends, ability to handle physical demands, and maintain composure under pressure. | Job Description PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Sales Associate Part Time About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love-a lesson we learn from our pets-and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you • Paid weekly • Associate discounts and perks • 401k • Tuition assistance • Career pathing • Development Opportunities JOB SUMMARY PetSmart's Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store. JOB RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: • Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. • Greets pet parents and answers their questions throughout the store. • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. • Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). • Maintains total store cleanliness standards. • Supports the store with weekly price changes and monthly promotional pricing. • Stages and sorts new product to match sales floor planners. • Faces, fills, and recovers products to meet sales floor standards. • Recommends, informs, and sells merchandise, services and live pets. • Administers store owned pet medications as directed by veterinarian • Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. • Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. • Participates in our culture of Belonging and Recognition. • Follows all Company Policies and Procedures. QUALIFICATIONS • Strong written and verbal communication skills. • Flexibility in schedule, able to work evenings, weekends, and holidays as needed • Ability to react under pressure and maintain composure. ESSENTIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on an hourly basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits, as described at https://benefits.petsmart.com/us/ PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law Pay Details $13.00 - 17.50 Pay Rate Type Hourly

Engage with customers and pets, maintain store cleanliness and pet care, support sales and promotional activities, and ensure a safe environment for pets and customers. | Strong communication skills, flexibility to work varied shifts including evenings and weekends, ability to handle physical demands, and maintain composure under pressure. | Job Description PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Sales Associate Part Time About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love-a lesson we learn from our pets-and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you • Paid weekly • Associate discounts and perks • 401k • Tuition assistance • Career pathing • Development Opportunities JOB SUMMARY PetSmart's Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store. JOB RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: • Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. • Greets pet parents and answers their questions throughout the store. • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. • Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). • Maintains total store cleanliness standards. • Supports the store with weekly price changes and monthly promotional pricing. • Stages and sorts new product to match sales floor planners. • Faces, fills, and recovers products to meet sales floor standards. • Recommends, informs, and sells merchandise, services and live pets. • Administers store owned pet medications as directed by veterinarian • Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. • Ensures a safe environment for our associates, pets, and pet parents. • Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. • Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. • Participates in our culture of Belonging and Recognition. • Follows all Company Policies and Procedures. QUALIFICATIONS • Strong written and verbal communication skills. • Flexibility in schedule, able to work evenings, weekends, and holidays as needed • Ability to react under pressure and maintain composure. ESSENTIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on an hourly basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits, as described at https://benefits.petsmart.com/us/ PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law Pay Details $13.00 - 17.50 Pay Rate Type Hourly

Lead store operations, manage staff hiring and development, ensure excellent customer and pet parent experience, oversee financial and inventory management, and maintain store safety and compliance. | 4-6 years retail leadership or customer-focused experience, full-time availability including weekends and holidays, strong communication and organizational skills, and proficiency with computer applications. | PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Store Manager About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings: • Paid bi-weekly • Health benefits: medical, dental, vision • 401k • Tuition assistance • Associate discounts and perks • Paid time off for fulltime associates • Career pathing • Development opportunities JOB SUMMARY PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. ESSENTIAL RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. • Cascades information to associates and adjusts team priorities to meet goals and commitments. • Ensures continued alignment and responds effectively to a changing environment. • Address and administer associate complaints and grievances. • Recognizes and celebrates associates driving overall associate engagement. • Accountable to ensuring all associate reviews are delivered on time. Overall Store Experience: • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. • Evaluates operations and seeks opportunities to continuously improve processes and services. • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. • Prioritizes and ensures a safe environment for our associates, pets, and pet parents. • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. • Communicates business and financial objectives to other leaders within the store. • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Business Management: • Deliver corporate strategy and profitability goals by executing the direction set leadership. • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. • Manages expenses such as labor and supplies and any other relevant store metrics. • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. • Creates and posts schedules for the entire store. • Accountable for processing payroll weekly and managing labor within a budget. • Executes daily, weekly, and monthly reporting and paperwork as required by the Company. • Accountable to run store related errands to support store needs. QUALIFICATIONS • 4-6 years of retail leadership or experience in a customer-focused environment. • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed • Proficiency in computer applications. • Strong written and verbal communication skills. • Ability to react under pressure and maintain composure. • Strong organizational skills and attention to detail. SUPERVISORY RESPONSIBILITY • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. PHYSICAL DEMANDS AND WORK ENVIRONMENT • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at . PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Store Manager About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings: • Paid bi-weekly • Health benefits: medical, dental, vision • 401k • Tuition assistance • Associate discounts and perks • Paid time off for fulltime associates • Career pathing • Development opportunities JOB SUMMARY PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. ESSENTIAL RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. • Cascades information to associates and adjusts team priorities to meet goals and commitments. • Ensures continued alignment and responds effectively to a changing environment. • Address and administer associate complaints and grievances. • Recognizes and celebrates associates driving overall associate engagement. • Accountable to ensuring all associate reviews are delivered on time. Overall Store Experience: • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. • Evaluates operations and seeks opportunities to continuously improve processes and services. • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. • Prioritizes and ensures a safe environment for our associates, pets, and pet parents. • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. • Communicates business and financial objectives to other leaders within the store. • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Business Management: • Deliver corporate strategy and profitability goals by executing the direction set leadership. • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. • Manages expenses such as labor and supplies and any other relevant store metrics. • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. • Creates and posts schedules for the entire store. • Accountable for processing payroll weekly and managing labor within a budget. • Executes daily, weekly, and monthly reporting and paperwork as required by the Company. • Accountable to run store related errands to support store needs. QUALIFICATIONS • 4-6 years of retail leadership or experience in a customer-focused environment. • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed • Proficiency in computer applications. • Strong written and verbal communication skills. • Ability to react under pressure and maintain composure. • Strong organizational skills and attention to detail. SUPERVISORY RESPONSIBILITY • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. PHYSICAL DEMANDS AND WORK ENVIRONMENT • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at . PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law