Perplexity AI

Provide outstanding customer support through various channels and develop a deep understanding of the AI-powered platform to assist users effectively. Identify and escalate complex issues, collect user feedback, and contribute to user-facing documentation. | A bachelor's degree or equivalent work experience is required along with 3+ years in customer support or a similar role. Candidates should possess exceptional communication skills, strong problem-solving abilities, and a basic understanding of AI technologies. | Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious. About the Team The User Operations team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base. We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Engineering, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology. About the role We are seeking an empathetic and adaptable User Operations Generalist to join our dynamic team. In this role, you will be the primary advocate for our users, ensuring their success and satisfaction with our platform. You will handle a wide range of user inquiries, provide exceptional support, and contribute to the ongoing refinement of our user experience. This position offers a unique opportunity to work at the forefront of AI technology while honing your customer experience skills. Key Responsibilities Provide outstanding customer support through various channels including email, chat, and social media, ensuring timely and effective resolution of user inquiries. Develop a deep understanding of our AI-powered platform to effectively assist users with their questions and concerns. Identify and escalate complex issues to appropriate teams, following up to ensure satisfactory resolution. Collect and analyze user feedback to identify trends and opportunities for improving the user experience. Contribute to the creation and maintenance of user-facing documentation, including FAQs, guides, and tutorials. Assist in user onboarding processes and create educational content to help users maximize the potential of our AI platform. Qualifications Bachelor’s degree in a relevant field or equivalent work experience. 3+ years of experience in customer support, user operations, or a similar customer-facing role. Exceptional communication skills, with the ability to convey complex concepts in simple, user-friendly terms. Strong problem-solving abilities and attention to detail. Demonstrated empathy and patience when dealing with user concerns. Ability to multitask and prioritize effectively in a fast-paced environment. Proficiency with CRM systems and support ticketing tools. Basic understanding of AI and search technologies, with a willingness to learn and stay updated on advancements in the field. Experience with data analysis and reporting tools is a plus. Passion for technology and its potential to enhance user experiences.

You will own narrative web work in Framer from concept to live, focusing on the choreography of the story including pacing, states, and transitions. Your role involves creating a reusable Framer system and ensuring a fast launch cadence from brief to ship. | Candidates must demonstrate Framer mastery with a portfolio showcasing interactive storytelling and the ability to go from idea to production without handoffs. Comfort with adding custom code in Framer and sharp design judgment under speed are essential. | Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious. Tell stories on the web. You’ll use Framer to turn ideas into interactive narratives that feel fast, clear, and alive. You design in the browser, think in sequences and states, and ship beautiful, high-performing pages quickly. Framer feels like home to you. What you’ll own Narrative web work in Framer from concept to live The choreography of the story: pacing, states, scroll, transitions A reusable Framer system: components, tokens, patterns, CMS A fast launch cadence with tight loops from brief to ship Must-haves Framer mastery with live links to complex builds and advanced interactions Portfolio that proves interactive storytelling, not just static comps Ability to go from idea to production without handoffs Comfort adding custom code in Framer (React, TypeScript, or beyond) Sharp design judgment and taste under speed Nice to have Motion skills with Rive or Lottie 3D on the web with Three.js or Spline Experience improving clarity or conversion through interaction design What to include in your portfolio 3 to 5 live Framer links and your role on each A short note on the narrative approach and key interactions Any system work: components, tokens, or CMS decisions The cash compensation for this role is $130,000 to $220,000. Equity: In addition to the base salary, equity may be part of the total compensation package. Benefits: Comprehensive health, dental, and vision insurance for you and your dependents. Includes a 401(k) plan.