Perforce

Manage high-value enterprise accounts, drive customer retention and growth, lead onsite visits, facilitate executive engagements, and coordinate with sales and technical teams. | 7+ years in software account/customer success management, strong communication skills, technical knowledge of DevOps, APIs, Testing, and willingness to travel. | Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We are seeking a highly motivated and experienced Strategic Customer Success Manager to manage high-touch relationships with our most important enterprise customers. This individual will serve as a trusted advisor, driving engagement, retention, and growth across multiple testing products, including BlazeMeter and Perfecto. The Strategic CSM will work closely with Account Executives to align on account strategies, ensure a seamless customer experience, and promote long-term partnerships. This role will require occasional onsite visits to deepen relationships and can converse effectively with technical customers, economic buyers, internal teams, procurement and executives. You are able to establish yourself as a trusted advisor with any level of resources. \n Responsibilities: Manage a portfolio of high-value enterprise accounts, ensuring consistent and personalized support across BlazeMeter, Perfecto, and other relevant products Organize and lead onsite visits to build stronger relationships at both executive and practitioner levels across multiple teams and departments Drive expansion and renewal efforts by reinforcing product value, monitoring account health, and forecasting risk. Facilitate executive-level engagements such as value assessment and realization, product strategy, business reviews and long-term goal alignment Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals Partner with the Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of the Product. Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), Engineering or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Track and report on customer KPIs and success metrics to ensure alignment with business objectives Stay current on industry trends and competitors, with a strong preference for knowledge in DevOps and Continuous Testing Requirements: Bachelor’s degree in Computer Science or related field 7+ years of experience in account management/customer success in a software company Proven track record of managing large, complex enterprise accounts Strong interpersonal and communication skills, with the ability to engage both executive and technical stakeholders Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Strong understanding of DevOps, APIs and Testing is a must Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tools such as Gainsight and efficient in creating powerpoint presentations Willingness to travel for onsite customer visits as needed \n $80,000 - $120,000 a year \n Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software

Administer and maintain sales compensation plans while ensuring timely and accurate commission calculations. Analyze sales performance data and partner with sales leadership, HR, and finance to support compensation planning processes. | A Bachelor’s degree in finance, business, economics, or a related field is required, along with 0-2 years of experience in sales compensation or financial analysis. Strong analytical skills and proficiency in Excel are essential, with familiarity in Salesforce and CaptivateIQ being a plus. | Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. \n Requirements: Bachelor’s degree in finance, Business, Economics, or related field. 0-2 years of experience in sales compensation, financial analysis, or sales operations. Strong analytical and quantitative skills with attention to detail. Proficiency in Excel and data analysis tools; experience with Salesforce and CaptivateIQ commission platforms are a plus. Strong written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Understanding of sales processes and incentive compensation principles. Preferred Qualifications: Background in SaaS, tech, or fast-paced, high-growth environments. Exposure to organizations with frequent M&A activity is a strong advantage. Familiarity with the CaptivateIQ commission platform is a plus. Responsibilities: Administer and maintain sales compensation plans, ensuring timely and accurate commission calculations. Analyze sales performance data to identify trends, anomalies, and opportunities for optimization. Partner with sales leadership, HR, and finance to support plan design and annual compensation planning processes. Create and maintain dashboards, reports, and models related to incentive compensation in CaptivateIQ and Salesforce. Provide regular and ad-hoc reporting on compensation metrics and sales performance. Ensure compliance with internal policies and external regulations related to compensation. Troubleshoot and resolve commission-related inquiries from the sales team. Support the rollout of compensation plans, including documentation, training materials, and presentations. Participate in CaptivateIQ compensation system implementations or enhancements \n $56,350 - $79,600 a year \n Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software