PENTAX Medical

Lead the global Market Insights team to provide actionable insights supporting strategic decisions, partner with commercial and marketing teams, and drive customer and market understanding. | 10+ years of hands-on market research experience, deep qualitative and quantitative data expertise, strong leadership and communication skills, and ability to work with senior leadership and cross-functional teams. | Position Opening: Director, Global Market Insights Why JOIN Us? We are an established medical device leader that is preparing for high growth. This means that we looking to invest in its team and provide a collaborative and encouraging work environment. Our company proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy. Want More INFO? The Director of Market Insights is responsible for leading the Market Insights team and to drive a better understand of our customers, market trends and validate our value propositions/messaging. This role will lead our Global team to support all regions and provide objective data to support strategic and day-to-day decisions. Responsibilities of Director, Global Market Insights: • Increase the international intellect across marketing and the wider business from a market and consumer outlook, at a global/regional perspective, through identifying and leveraging of actionable insights surfaced from both existing and primary research • Serve as the primary point of contact for Senior Leadership for Client, Product Channel and Marketing analytics and insights and provide deep analytical expertise as it relates to clients, prospects, markets, channel and products (beyond scope of product manager) • Partner with the commercial team to identify business issues and research objectives • Conduct / oversee customer and marketing analytics providing strategic and tactical business decision support and develop a fully integrated competitive picture and provide insight/foresight to support effective messaging and positioning • Strategic decision support - Conduct business analytics to structure, inform, and drive critical business decisions • Working closely with Global Product Marketing Manager on the development of segmentation and messaging ensuring a clear target and validated message • Contributing to the profitable top-line growth by uncovering behaviors and insights that result in breakthrough insights • Conduct continuous analysis of all commercial campaigns and programs with a comprehensive review and analysis of results • Marketing lead for all external research and internal performance analytics reports • Challenge the traditional research method status quo • Manage the Insights and Analytics team Requirements of the Director, Global Market Insights: • The successful candidate will have at least 10 years of experience as a hands-on, market research professional at strategic research consulting agencies or commercial role in the medical device field • Deep understanding of qualitative and quantitative data and how to interpret, report and craft into actionable insights • The ideal candidate will thrive on wanting to know why consumers act and feel the way they do, loves sharing this understanding with others, and is known for accurately predicting consumer behavior and reaction • Ability to work closely with others across functions & with external agencies • Translate business requirements / information needs into a project that will deliver actionable insights and inform marketing or strategic plans • Analyzes business problems for routine or specialized decision making • Ability to translate business questions into research objectives • Effective at presenting data in a clear and meaningful way • A high degree of comfort with Excel modelling and statistical analysis • Excellent organizational, multi-tasking skills with the ability to work in a fast-paced environment • Must be comfortable interacting with the highest levels of the company It is the ongoing policy and practice of The Company to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Lead the global Market Insights team to provide actionable customer and market insights supporting strategic business decisions and growth. | 10+ years of strategic market research experience, deep qualitative and quantitative data expertise, ability to translate business needs into research projects, and strong leadership skills. | Position Opening: Director, Global Market Insights Why JOIN Us? We are an established medical device leader that is preparing for high growth. This means that we looking to invest in its team and provide a collaborative and encouraging work environment. Our company proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy. Want More INFO? The Director of Market Insights is responsible for leading the Market Insights team and to drive a better understand of our customers, market trends and validate our value propositions/messaging. This role will lead our Global team to support all regions and provide objective data to support strategic and day-to-day decisions. Responsibilities of Director, Global Market Insights: • Increase the international intellect across marketing and the wider business from a market and consumer outlook, at a global/regional perspective, through identifying and leveraging of actionable insights surfaced from both existing and primary research • Serve as the primary point of contact for Senior Leadership for Client, Product Channel and Marketing analytics and insights and provide deep analytical expertise as it relates to clients, prospects, markets, channel and products (beyond scope of product manager) • Partner with the commercial team to identify business issues and research objectives • Conduct / oversee customer and marketing analytics providing strategic and tactical business decision support and develop a fully integrated competitive picture and provide insight/foresight to support effective messaging and positioning • Strategic decision support - Conduct business analytics to structure, inform, and drive critical business decisions • Working closely with Global Product Marketing Manager on the development of segmentation and messaging ensuring a clear target and validated message • Contributing to the profitable top-line growth by uncovering behaviors and insights that result in breakthrough insights • Conduct continuous analysis of all commercial campaigns and programs with a comprehensive review and analysis of results • Marketing lead for all external research and internal performance analytics reports • Challenge the traditional research method status quo • Manage the Insights and Analytics team Requirements of the Director, Global Market Insights: • The successful candidate will have at least 10 years of experience as a hands-on, market research professional at strategic research consulting agencies or commercial role in the medical device field • Deep understanding of qualitative and quantitative data and how to interpret, report and craft into actionable insights • The ideal candidate will thrive on wanting to know why consumers act and feel the way they do, loves sharing this understanding with others, and is known for accurately predicting consumer behavior and reaction • Ability to work closely with others across functions & with external agencies • Translate business requirements / information needs into a project that will deliver actionable insights and inform marketing or strategic plans • Analyzes business problems for routine or specialized decision making • Ability to translate business questions into research objectives • Effective at presenting data in a clear and meaningful way • A high degree of comfort with Excel modelling and statistical analysis • Excellent organizational, multi-tasking skills with the ability to work in a fast-paced environment • Must be comfortable interacting with the highest levels of the company It is the ongoing policy and practice of The Company to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Lead and manage field-based customer experience representatives to ensure superior customer support, training, process improvements, and contract renewals for medical devices. | Bachelor’s degree, 7+ years in sales or service-related roles, 3+ years managing remote teams, experience with medical devices or physical service industries, strong communication and analytical skills, and ability to travel frequently. | About PENTAX Medical Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community. Position Opening:  Field Service Manager Why JOIN Us? We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment.   PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.   Want More INFO? The Field Service Manager ensures that new and existing customers are enjoying superior experience with their PENTAX Medical devices. This person will lead a team focusing on customer from installation, training, faults & damages prevention onsite troubleshooting, process improvement Responsibilities Of Field Service Manager • Lead and manage all field-based Customer Experience Representatives (CXRs) activities in support of PENTAX Medical Company products. Manage senior specialists for complex & escalated customer concerns. The team provide onsite support for key customers and escalated issues. • Develop and maintain seamless customer interfaces & experience • Ensure that team delivers adequate training to customers to perform devices to the best of their functionalities, for safe handling, appropriate cleaning/disinfection and storage. • Implement a program for customer process intelligence that allows reporting for key customer issues and touchpoints with the Customer Experience Representatives • Determine with Marketing & Service, processes and checkpoints with customers to ensure technical demos, installations, reprocessing training, and annual inspections are consistent and adhere to PENTAX Medical users’ instructions. • Detect & facilitate customer installed base renewal or extension opportunities. • Oversee damage reduction program by adapting international processes & reports, train and ensure that CXR are carrying out the scheme: identifying root causes, design improvement plan and track execution and access outcomes. • Provide leadership and direction to the team on high levels of customer care while delivering the best service value to our customers • Establish and maintain tracking mechanisms and processes to ensure measurement and management escalation occurs and is documented where needed • Collaborate with Commercial service Contract team to renew customer maintenance contract in a swift manner. • Monitor and drive the customer contract margin. • Provision of monthly and quarterly reporting of service KPIs as needed for your area of responsibility • Travel to customer facilities with sales or team members as needed Requirements Of Field Service Manager • Bachelors’ degree or nursing degree • Minimum 7 years’ experience in sales or service-related areas • 3+ years managing remote team members • Experience with talking to doctors, technicians, and other senior hospital personnel, experience in managing contact with different staff level in customers organizations. • Experience with supporting medical devices or industries with heavy physical service activities. • Ability to analyze reports and create solutions from it. • Excellent interpersonal and influencing skills • Excellent communication and follow up skills • Strong organization and analytical skills • Superior problem-solving skills • Excellent computer skills, fluent in Microsoft Word, Excel and Power Point • Ability for frequent travel. It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Lead the global Market Insights team to provide actionable consumer and market insights supporting strategic decisions and growth initiatives. | 10+ years in strategic market research or medical device commercial roles, expertise in qualitative and quantitative data analysis, strong leadership and communication skills, and ability to work with senior leadership. | Position Opening: Director, Global Market Insights Why JOIN Us? We are an established medical device leader that is preparing for high growth. This means that we looking to invest in its team and provide a collaborative and encouraging work environment. Our company proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy. Want More INFO? The Director of Market Insights is responsible for leading the Market Insights team and to drive a better understand of our customers, market trends and validate our value propositions/messaging. This role will lead our Global team to support all regions and provide objective data to support strategic and day-to-day decisions. Responsibilities of Director, Global Market Insights: • Increase the international intellect across marketing and the wider business from a market and consumer outlook, at a global/regional perspective, through identifying and leveraging of actionable insights surfaced from both existing and primary research • Serve as the primary point of contact for Senior Leadership for Client, Product Channel and Marketing analytics and insights and provide deep analytical expertise as it relates to clients, prospects, markets, channel and products (beyond scope of product manager) • Partner with the commercial team to identify business issues and research objectives • Conduct / oversee customer and marketing analytics providing strategic and tactical business decision support and develop a fully integrated competitive picture and provide insight/foresight to support effective messaging and positioning • Strategic decision support - Conduct business analytics to structure, inform, and drive critical business decisions • Working closely with Global Product Marketing Manager on the development of segmentation and messaging ensuring a clear target and validated message • Contributing to the profitable top-line growth by uncovering behaviors and insights that result in breakthrough insights • Conduct continuous analysis of all commercial campaigns and programs with a comprehensive review and analysis of results • Marketing lead for all external research and internal performance analytics reports • Challenge the traditional research method status quo • Manage the Insights and Analytics team Requirements of the Director, Global Market Insights: • The successful candidate will have at least 10 years of experience as a hands-on, market research professional at strategic research consulting agencies or commercial role in the medical device field • Deep understanding of qualitative and quantitative data and how to interpret, report and craft into actionable insights • The ideal candidate will thrive on wanting to know why consumers act and feel the way they do, loves sharing this understanding with others, and is known for accurately predicting consumer behavior and reaction • Ability to work closely with others across functions & with external agencies • Translate business requirements / information needs into a project that will deliver actionable insights and inform marketing or strategic plans • Analyzes business problems for routine or specialized decision making • Ability to translate business questions into research objectives • Effective at presenting data in a clear and meaningful way • A high degree of comfort with Excel modelling and statistical analysis • Excellent organizational, multi-tasking skills with the ability to work in a fast-paced environment • Must be comfortable interacting with the highest levels of the company It is the ongoing policy and practice of The Company to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.