Pennant Services

Execute functional and behavioral testing, build Playwright E2E test suite, and define testing standards for a web app. | 3-6 years QA experience with strong bug finding instincts, E2E automation skills, and understanding of HTTP and REST APIs. | About the role We're hiring a QA engineer to embed with the application team and raise the quality bar across a product undergoing significant change. You'll be the person who catches what's broken before users do, partners with engineers to prevent bugs in the first place, and helps grow our automated testing practice alongside the application team. You'll test thoughtfully, find the bugs that matter, identify which flows need automation first, and grow a Playwright-based E2E suite alongside our application engineers. Your manager will provide strategic direction on test architecture; your job is to execute, refine, and become the team's quality conscience. This role works closely with our DevSecOps engineer, who owns the security and static-analysis layer of our CI/CD pipeline (ESLint, semgrep, gosec for Go, and GitHub Advanced Security). You'll own the functional and behavioral testing layers those tools don't cover — making sure features actually work, not just that the code is clean. At The Pennant Group, our culture is rooted in CAPLICO—Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. We look for leaders who embody these values and elevate them through their work, their teams, and the employee experience. What you'll do Test features hands-on as they're built — exploratory testing, edge case hunting, and bug triage across our web application (Svelte front-end and Go backend). Partner with application engineers during development to clarify acceptance criteria, surface ambiguity early, and reduce the bugs that make it to QA in the first place. Build and grow an end-to-end test suite using Playwright against our Svelte frontend, prioritizing the user flows that matter most to the business. Define and document testing standards for the application team — what to test, what coverage looks like, how bugs are reported, and how regressions are prevented. Coordinate with the DevSecOps engineer to ensure functional tests integrate cleanly into the existing CI/CD pipeline. Manage test data responsibly, including working with synthetic or de-identified datasets when testing against healthcare data sources. Participate in agile ceremonies — sprint planning, refinement, retros — as a full member of the application team, not a separate function. What we're looking for Required 3–6 years in a QA or test engineering role, ideally on web application teams. Strong testing instincts — you find bugs because you're curious about how things break, not just because you ran a script. Hands-on experience with E2E test automation for web applications (Playwright preferred; Cypress, Selenium, or similar acceptable). Comfort reading code in at least one modern language. You don't need to be a developer, but you should be able to follow what a feature does without hand-holding. Solid understanding of HTTP, REST APIs, and how to test them (Postman, curl, or equivalent). Clear written communication — bug reports, test plans, and documentation are a significant part of the job. Comfort working in an environment where things are actively being built and refined. You won't have a perfectly stable target to test against. Nice to have Experience testing applications built on modern JavaScript frameworks (Svelte, React, Vue, or similar). Direct Svelte experience is a plus but not required — we'll happily teach the framework to a strong tester. Familiarity with Go — enough to read it and write basic tests, not full development fluency. Exposure to healthcare data, HIPAA, or other regulated-data environments, including practices for working with PHI in test environments. Experience using AI-assisted development tools (Claude Code, GitHub Copilot, or similar) in a testing or QA context. We're rolling these out across the team and welcome candidates who are curious about how they change the QA discipline. Experience contributing to or shaping testing strategy on a team, not just executing test plans handed to you. Familiarity with CI/CD pipelines (GitHub Actions in particular) and how automated tests fit into them. Logistics Fully remote within the United States. Reports to the engineering manager of the application team. Works alongside application engineers, our DevSecOps engineer, and product. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant now operate more than 250 senior living, home health, hospice, and home care operations across 16 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at https://pennantgroup.com/. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.

Conduct impartial investigations into employee relations concerns and partner with HR, Legal, and leadership to guide corrective actions and risk mitigation. | Strong interviewing, documentation, and analytical skills with healthcare experience preferred and understanding of employment law and HR best practices. | JOB SUMMARY The Workplace Investigator is responsible for conducting thorough, fair, and timely investigations into employee relations concerns, policy violations, compliance matters, and workplace misconduct. This role requires strong interviewing, documentation, and analytical skills, with the ability to handle sensitive issues with discretion and neutrality while partnering with HR, Legal, and business leaders. DUTIES & RESPONSIBILITIES Conduct impartial investigations into complaints involving discrimination, harassment, retaliation, workplace misconduct, policy violations, and other employee relations concerns. Interview complainants, respondents, and witnesses respectfully and professionally, ensuring neutrality and due process. Collect, analyze, and evaluate documentation, evidence, and data to form fact-based conclusions. Draft clear, concise, and legally sound investigation reports, summarizing findings and making recommendations where appropriate. Partner with HRBPs, Legal, Compliance, and leadership to ensure alignment with company policies and applicable laws. Guide leaders on policy application, corrective action, and risk mitigation. Maintain accurate and confidential case records within case management systems. Identify trends from case data and recommend proactive measures to strengthen workplace culture and compliance. Stay current on employment law, HR best practices, and investigative techniques. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Healthcare experience Preferred. Conduct impartial investigations into complaints involving discrimination, harassment, retaliation, workplace misconduct, policy violations, and other employee relations concerns. Interview complainants, respondents, and witnesses respectfully and professionally, ensuring neutrality and due process. Collect, analyze, and evaluate documentation, evidence, and data to form fact-based conclusions. Draft clear, concise, and legally sound investigation reports, summarizing findings and making recommendations where appropriate. Partner with HRBPs, Legal, Compliance, and leadership to ensure alignment with company policies and applicable laws. Provide guidance to leaders on policy application, corrective action, and risk mitigation. Maintain accurate and confidential case records within case management systems. Identify trends from case data and recommend proactive measures to strengthen workplace culture and compliance. Stay current on employment law, HR best practices, and investigative techniques. Additional Information We are committed to providing a competitive Total Rewards Package that meets the needs of our employees. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. Compensation: DOE Type: Full Time, Remote Location: USA Why Join Us At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. What sets us apart: Opportunity for stock ownership Empowered, flat leadership model supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A culture built around our core values—CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership About Pennant Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model enables local leaders to lead, while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed. Learn more at: www.pennantgroup.com #Hybrid The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies, as well as senior living communities, located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant now operate more than 250 senior living, home health, hospice, and home care operations across 16 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at https://pennantgroup.com/. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.

The Tax Associate is responsible for ensuring accurate and timely tax withholding and reporting of federal, state, and local taxes. Key duties include preparing tax returns, ensuring compliance with tax laws, and assisting with tax audits. | Candidates should have a bachelor's degree in accounting or a related field, or relevant experience in accounting or tax compliance. Excellent organizational, communication, research, and computer skills are essential, with a healthcare background being a plus. | The Tax Associate ensures accurate and timely tax withholding and reporting of federal, state, and local taxes. DUTIES & RESPONSIBILITIES: Tax Return Preparation and Filing: Preparing and reviewing tax returns (sales tax, use tax, etc.) for accuracy and timely submission. Tax Compliance: Ensuring the company complies with all applicable federal, state, and local tax laws and regulation. Reporting and Documentation: Preparing reports, schedules, and other documentation related to tax compliance. Tax Research and Analysis: Researching and analyzing tax issues, including tax law changes, to identify potential impacts and opportunities. Financial Data Analysis: Analyzing financial data to identify tax liabilities, risks and potential tax savings. Collaboration and Communication: Collaborate with other departments (finance, legal, and operations) and external advisors. Tax Audits and Notices: Assisting and resolving with tax audits and notices. Process improvements: Identifying and implementing process improvements to enhance tax compliance and efficiency. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS A bachelor’s degree in accounting or a related field or experience in accounting or tax compliance Excellent organizational skills Excellent communication skills Excellent research and writing skills Strong computer skills are a must Healthcare background a plus Why Join Us? Something Else That Sets Us Apart from Other Companies Is the Quality of Our Most Valuable Resources – Our People! We Are Dedicated to Living Out Our Culture as Defined by Our Core Values, “CAPLICO” Customer Second – We prioritize and support our team so they can deliver exceptional care. Accountability – Own your work and outcomes. Passion for Learning – Grow continuously with curiosity and culture. Love One Another – Build authentic, respectful, and trusting relationships. Intelligent Risk Taking – Innovate and challenge the status quo. Celebrate – Recognize the small wins, they add up! Ownership – Be the CEO of your role. Additional Benefits True Work-Life balance – We believe in taking care of yourself before you take care of others! Full benefits package (medical, dental, vision, 401(k) with match) Paid time off, holiday pay, and professional development Your voice matters! - Work with other passion and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high-quality care. www.pennantgroup.com Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.

Responsible for managing accurate, timely completion and submission of all billing, collections, and accounts receivable functions. Ensures reimbursement through efficient billing and collections operations and effective accounts receivable management. | Associate's degree in Accounting, Business Administration, or related field is required, with a preference for a Bachelor's degree. At least three years of experience in healthcare billing and collections management is necessary, preferably in home care operations. | About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate over 200 senior living, home health, hospice, and home care operations across 14 states, and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. JOB SUMMARY Responsible for managing accurate, timely completion and submission of all the billing, collections, and accounts receivable functions for Muir Home Health agency. DUTIES & RESPONSIBILITIES Ensures reimbursement through efficient billing and collections operations and effective accounts receivable management. Provides oversight and approval of claims, audits, and processing. Conducts final billing audit and issues assignments to the pre-billing team when findings require further documentation. Ensures that billing and patient accounts record systems are maintained following generally accepted accounting principles and in compliance with state, federal, and Joint Commission regulations. Maintains a comprehensive working knowledge of payer contracts and ensures that payers are billed according to contract provisions. Represents and acts on behalf of the agency in resolving conflicts with payers. Advises the manager in matters of accepting/declining problematic payers. Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for appropriate agency personnel. Monitors aged accounts receivable and resubmits bills to overdue accounts, submits seriously overdue accounts to collection agencies for collection, and prepares bad debt reports for weekly meetings. Gathers, collates, and reports key billing information to the billing team. Works with the Executive Leadership Team in strategizing monthly, quarterly, and annual goals for optimized billing efficiency. Collaborates with the Executive Director in successfully reconciling the billing system reports with the general ledger. Reconciles Medicare quarterly reports produced by the fiscal intermediary with the billing information system, and prepares the annual Medicare cost report for Executive Director review. Supervises the use of the billing information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements. Supervises and reconciles cash receipts and bank deposits according to policy. Establishes and maintains positive working relationships with patients, family members, payers, and referral sources. Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Associate's degree in Accounting, Business Administration, or related field, Bachelor’s degree preferred. At least three years’ experience in health care billing and collections management, preferably in home care operations. Billing information systems knowledge is required. Knowledge of corporate business management, governmental regulations, and Joint Commission standards. Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills. Demonstrated capability to accurately manage detailed information. Able to deal tactfully with patients, family members, referral sources, and payers. Demonstrates autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities. Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. Compensation: DOE Type: Full Time Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies, as well as senior living communities, located throughout the United States. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.