Penguin Random House

Lead and support SAP S/4HANA transformation initiatives including process redesign, system implementation, and stakeholder engagement. | Requires 5+ years SAP experience with S/4HANA implementation, strong business process mapping, and stakeholder management skills. | Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Job Description Penguin Random House’s IT Department seeks an experienced SAP S/4HANA Transformation professional to lead and support end-to-end transformation initiatives from SAP ECC to S/4HANA. The role involves business process redesign, system implementation, data migration, and stakeholder engagement to ensure a successful digital transformation. Penguin Random House is home to genre-defining children’s literature, from Dragons Love Tacos to The Phantom Tollbooth; best-in-class storytellers including Margaret Atwood, Tommy Orange, Celeste Ng, and Jasmine Guillory; and culture-shaping works such as Becoming by Michelle Obama and Daisy Jones & the Six by Taylor Jenkins Reid. The ideal candidate will have a strong foundational background in business engagement and a strong understanding ECC to S/4 challenges supporting ongoing efforts towards cloud migration, automation, and AI adoption. Must be a motivated, team-player with the ability to work cross functionally with a positive attitude, a self-starter with proactive thinking of solutions. Specific responsibilities include: + Lead or support SAP S/4HANA transformation programs (Greenfield, Brownfield, or Hybrid) + Analyze current business processes and identify opportunities for optimization + Collaborate with stakeholders to define future-state processes aligned with S/4HANA + Drive system design, configuration, and integration across SAP modules + Manage and execute data migration activities using SAP tools + Support testing phases and ensure defect resolution + Coordinate with technical teams on custom developments and integrations + Ensure compliance with SAP best practices + Provide cutover planning and go-live support + Deliver user training and post-go-live support + Manage team of SAP S/4HANA functional analysts. Qualifications + 5+ years of SAP experience with at least one S/4HANA implementation and should encompass: + Strong knowledge of SAP ECC vs S/4HANA differences + Expertise in SAP modules such as FI/CO, MM, SD, or PP + Fluency with data migration tools + Strong business process mapping and re-engineering skills + Excellent communication and stakeholder management skills. Preferred Qualifications: + Experience with RISE with SAP or cloud deployments + Knowledge of SAP BTP + Familiarity with Agile/Scrum methodologies. Key Competencies: + Strategic thinking and problem-solving + Leadership and team collaboration + Change management and adaptability + Strong analytical skills. Additional Information The salary range for this position is $130,000-$160,000 and will be based in vetted experience and fluency level. All positions are currently eligible for annual profit award or bonus, subject to Company results. Please apply using our ATS system by July 23, 2026, and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page (https://careers.penguinrandomhouse.com/applicant-resources/) and look over our hybrid and open-to-remote guidelines on our FAQs page. (https://careers.penguinrandomhouse.com/applicant-resources/frequently-asked-questions/) Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. All your information will be kept confidential according to EEO guidelines. Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview_of_Data_Retention_Periods_EN.pdf) . You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here (https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=en_US) . Recruiting-Platform powered by SmartRecruiters . Remote Skills: Accidental Death and Dismemberment (AD&D), Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Brownfield Redevelopment, Business Analysis, Business Processes, Change Management, Cloud Computing, Communication Skills, Cross-Functional, Data Management, Data Migration, Dell Computers, Engineering, Functional Analysis, Healthcare, Information/Data Security (InfoSec), Insurance, Jenkins, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Marketing, Prescription Drugs, Problem Solving Skills, Process Analysis, Process Engineering, Publications, SAP, SAP Administration, SAP ECC (fka SAP R/3 and SAP ERP), SAP MM, Sales, Scrum Project Management and Software Development, Student Loans, Systems Administration/Management, Team Lead/Manager, Team Player, Training/Teaching About the Company: Penguin Random House

Provide first-level technical support to end-users, manage incidents via ServiceNow, troubleshoot hardware/software issues, and maintain documentation while delivering excellent customer service. | At least 1 year IT/customer service experience, basic IT hardware/software knowledge, strong communication skills, and ability to work in a fast-paced environment. | We are seeking an IT Service Desk Analyst to join our team. This person plays a crucial role in providing technical support and assistance to end-users within our organization. This role is responsible for resolving technical issues, answering inquiries, and ensuring the smooth operation of IT systems and equipment. The IT Service Desk Analyst serves as the first point of contact for IT-related problems and strives to provide effective solutions while maintaining a high level of customer satisfaction. Key Responsibilities: • Customer Support: • Act as the primary point of contact for end-users seeking technical assistance via phone, email, or chat • Provide exceptional customer service by listening to users' issues, troubleshooting and resolving their problems efficiently • Maintain a professional and courteous demeanor when interacting with users • Incident Management: • Log all incidents, service requests, and inquiries in our ServiceNow ticketing system • Prioritize and categorize incidents based on urgency and impact on business operations • Monitor and manage the ticket queue to ensure timely resolution, escalating issue as required • Technical Troubleshooting: • Diagnose and resolve hardware and software problems for end-users, including issues with Mac and Windows based computers, printers, software applications, mobile devices, cloud applications, and network connectivity such as VPN and Wi-Fi • Provide step-by-step instructions and guidance to end-users for self-service problem resolution when appropriate • Determine when its best to cease troubleshooting and escalate or dispatch to second level support to assist • Documentation: • Maintain accurate records of all support activities, including incident details, troubleshooting steps, and resolution procedures in the ticketing system • Update knowledge base articles for common issues to facilitate self-service for end-users • Communication: • Communicate effectively with end-users and colleagues, both verbally and in writing, to ensure clear and concise exchange of technical information • Keep end-users informed of incident progress and resolution timelines • Hardware and Software Support:  • Assist in hardware and software installation, configuration, and updates • Troubleshoot software-related issues, including operating systems, office applications, and specialized software used within the organization • User Training: • Provide basic training and guidance to end-users on using IT resources effectively and securely • Promote IT security best practices and educate users on the importance of safeguarding sensitive data and credentials • Continuous Improvement: • Identify recurring issues and escalate to IT management in an effort to prevent future incidents   Requirements: • High school diploma or equivalent; a degree or relevant certification in IT is a plus • At least 1+ year of experience in an IT role/Customer Service • Basic knowledge of IT hardware, software, and operating systems • Excellent communication and interpersonal skills • Problem-solving abilities and patience in assisting end-users • Ability to work in a fast-paced and dynamic environment • A customer-centric approach with a strong commitment to user satisfaction   To learn more about our IT Department and their initiatives, visit our Tech Talent site. This role is open to remote. The salary for this position is $66,500. All positions are currently eligible for annual profit award or bonus, subject to company results.  Please apply by October 15th, 2025 and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and our FAQs page.  Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Penguin Random House LLC | Job ID: 283498

Lead strategic program management across product development, coordinating timelines, resources, and cross-departmental communication to ensure smooth product launches. | At least 5 years in production or project management in consumer products or apparel, strong interpersonal skills, experience with project management tools, and ability to manage complex cross-functional projects. | Out of Print, a division of Penguin Random House, seeks an Associate Director to spearhead our strategic program management initiatives that will overlap with product development and all its complex workflows and cross-departmental project structures. The Associate Director will sit at the intersection of strategy, design, operations, marketing, and licensing, and requires someone who can facilitate communication between teams. You'll need to be persistent, empathetic, highly organized, and firm when needed. You'll be a force multiplier for our dedicated team, driving predictability, discipline, and strategic clarity into the dynamic product development lifecycle. Out of Print’s mission is to celebrate the joy of reading by creating high-quality, stylish apparel and accessories. Designed with readers in mind, our products feature iconic book-related artwork and literary references to delight book lovers of all ages. Our shirts, totes, socks, and accessories allow readers to wear their favorite stories and share their love of reading with the world. We’re looking for an Associate Director who thrives in dynamic environments, brings clarity to complexity, and builds structure that empowers teams. This role provides strategic oversight and coordination of our core product development initiatives from concept through delivery, coordinating timelines, workflows, and resources across departments at Out of Print. Specific responsibilities include: Project Management & Coordination Own timelines for all product launches Build and maintain project calendars, proactively identifying bottlenecks, risks, and resource constraints Drive cross-functional alignment between design, inventory, licensing, marketing, ecommerce, and ops teams Coordinate project updates, deadlines, and deliverables across teams Lead bi-weekly cross-functional meetings to report on project progress, review next steps, and address risks and roadblocks Ensure the team is briefed and aligned on all new projects in the pipeline by overseeing creative/project briefs, running kick-off meetings, and providing the information needed to execute effectively Resource & Capacity Management Partner with VP and department heads to forecast resourcing needs across internal and freelance teams Monitor team bandwidth and identify resourcing risks early Partner with leads to optimize how work is allocated across teams Process Development & Discipline Standardize repeatable workflows to support more consistent execution Implement tools and processes to improve visibility and accountability Establish regular check-ins and post-mortems to drive continuous improvement across projects Cross-functional Communication Facilitate conversations between departments where alignment is challenging; serve as a neutral and trusted broker Translate high-level business goals into actionable plans and workflows that resonate with both creative and operational teams Keep executive leadership informed of key milestones, delays, and decisions Ultimate Goals & Success Product launches are delivered smoothly and on schedule Designers, marketers, and ops are collaborating effectively Each project has a clear, trusted roadmap Cross-functional SOPs are documented and maintained in a central location Department heads respect your role as the project steward, because you're clear, fair, and reliable Please apply if you meet the following qualifications: A minimum of 5 years of experience in production or project management in consumer products or apparel/accessories Experience in licensed product development, bookish merchandise, or fandom-driven consumer products is not required, but a plus Familiarity with working under multiple brand guides and/or rightsholder requirements Mastery of project management tools like Asana Proven ability to manage complex, cross-functional projects with multiple stakeholders and competing priorities Comfortable operating in a fast-paced, evolving environment with shifting priorities and adept at maximizing resources Proactively identifies and resolves blind spots Strong interpersonal skills with the emotional intelligence to navigate complex, high-stakes conversations and foster alignment across the team The salary range for this position is $82,000 - $92,000.  All positions are currently eligible for annual profit award or bonus, subject to Company results. Please apply using our ATS system by October 1, 2025, and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and look over our hybrid and open-to-remote guidelines on our FAQs page. Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Penguin Random House LLC Country: United States of America State/Region: New York City: New York Postal Code: 10019 Job ID: 282752

Lead strategic program management and coordination of product development initiatives across multiple departments to ensure timely and efficient product launches. | Minimum 5 years in production or project management in consumer products or apparel, strong interpersonal skills, mastery of project management tools, and ability to manage complex cross-functional projects. | Out of Print, a division of Penguin Random House, seeks an Associate Director to spearhead our strategic program management initiatives that will overlap with product development and all its complex workflows and cross-departmental project structures. The Associate Director will sit at the intersection of strategy, design, operations, marketing, and licensing, and requires someone who can facilitate communication between teams. You'll need to be persistent, empathetic, highly organized, and firm when needed. You'll be a force multiplier for our dedicated team, driving predictability, discipline, and strategic clarity into the dynamic product development lifecycle. Out of Print’s mission is to celebrate the joy of reading by creating high-quality, stylish apparel and accessories. Designed with readers in mind, our products feature iconic book-related artwork and literary references to delight book lovers of all ages. Our shirts, totes, socks, and accessories allow readers to wear their favorite stories and share their love of reading with the world. We’re looking for an Associate Director who thrives in dynamic environments, brings clarity to complexity, and builds structure that empowers teams. This role provides strategic oversight and coordination of our core product development initiatives from concept through delivery, coordinating timelines, workflows, and resources across departments at Out of Print. Specific responsibilities include: Project Management & Coordination Own timelines for all product launches Build and maintain project calendars, proactively identifying bottlenecks, risks, and resource constraints Drive cross-functional alignment between design, inventory, licensing, marketing, ecommerce, and ops teams Coordinate project updates, deadlines, and deliverables across teams Lead bi-weekly cross-functional meetings to report on project progress, review next steps, and address risks and roadblocks Ensure the team is briefed and aligned on all new projects in the pipeline by overseeing creative/project briefs, running kick-off meetings, and providing the information needed to execute effectively Resource & Capacity Management Partner with VP and department heads to forecast resourcing needs across internal and freelance teams Monitor team bandwidth and identify resourcing risks early Partner with leads to optimize how work is allocated across teams Process Development & Discipline Standardize repeatable workflows to support more consistent execution Implement tools and processes to improve visibility and accountability Establish regular check-ins and post-mortems to drive continuous improvement across projects Cross-functional Communication Facilitate conversations between departments where alignment is challenging; serve as a neutral and trusted broker Translate high-level business goals into actionable plans and workflows that resonate with both creative and operational teams Keep executive leadership informed of key milestones, delays, and decisions Ultimate Goals & Success Product launches are delivered smoothly and on schedule Designers, marketers, and ops are collaborating effectively Each project has a clear, trusted roadmap Cross-functional SOPs are documented and maintained in a central location Department heads respect your role as the project steward, because you're clear, fair, and reliable Please apply if you meet the following qualifications: A minimum of 5 years of experience in production or project management in consumer products or apparel/accessories Experience in licensed product development, bookish merchandise, or fandom-driven consumer products is not required, but a plus Familiarity with working under multiple brand guides and/or rightsholder requirements Mastery of project management tools like Asana Proven ability to manage complex, cross-functional projects with multiple stakeholders and competing priorities Comfortable operating in a fast-paced, evolving environment with shifting priorities and adept at maximizing resources Proactively identifies and resolves blind spots Strong interpersonal skills with the emotional intelligence to navigate complex, high-stakes conversations and foster alignment across the team The salary range for this position is $82,000 - $92,000.  All positions are currently eligible for annual profit award or bonus, subject to Company results. Please apply using our ATS system by October 1, 2025, and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and look over our hybrid and open-to-remote guidelines on our FAQs page. Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Penguin Random House LLC Country: United States of America State/Region: New York City: New York Postal Code: 10019 Job ID: 282752