Penguin Random House

Build, validate, and productionize machine learning models, including experimentation and monitoring. | Strong Python and ML framework proficiency, SQL skills, experience with model deployment, and familiarity with cloud and MLOps tools. | The Data Science team at Penguin Random House is seeking a Machine Learning Scientists to build and improve machine learning products that power how we understand demand, set strategy, and connect readers with books, with a focus on pricing. In this role, you’ll use rich datasets to build sophisticated models that help price books for the market. Our pricing products model market response to optimize revenue while mitigating risks to sales and brands. As the world’s leading publishing house, Penguin Random House is AI-forward and continues to invest in modern machine learning to shape the future of book discovery, sales, and customer engagement. Our Data Science team applies ML across personalization, forecasting, pricing, and experimentation, and we actively explore emerging AI capabilities to meaningfully improve customer experiences. This role spans the ML lifecycle; from problem framing and prototyping to production and iteration, with a strong emphasis on building robust, maintainable software and using modern AI tools thoughtfully to accelerate development. Specific responsibilities include: • Owns the ML lifecycle: Frames problems, prototypes solutions, validates performance, and iterates based on measurement and feedback. • Applies sound statistical and ML practices for feature development, training, evaluation, validation, and maintenance. • Defines success metrics and uses offline evaluation plus online experimentation (including A/B tests) to validate performance, monitor quality over time, and drive ongoing iteration. • Partners with engineering and platform counterparts to productionize models, including repeatable training, deployment workflows, monitoring, and refresh strategies. • Diagnoses model performance issues and data quality problems; communicates findings and recommended actions clearly to stakeholders. • Writes maintainable, production-minded code and contributes to team standards (code review, documentation, reproducibility, and testing where appropriate). • Stays current on applied ML and uses modern AI tools to accelerate exploration, questioning, and implementation without sacrificing quality. Please apply if you meet the following qualifications: • Master’s with 2+ years of applied work experience OR PhD in Computer Science, Machine Learning, Engineering, Operations Research, Statistics or a related quantitative field • Strong proficiency in Python and common ML frameworks and libraries (for example PyTorch or TensorFlow). • Strong SQL skills and experience working with large datasets for feature development, analysis, and validation. • Experience taking models from development to production (batch scoring, APIs, or downstream integration). • Solid understanding of experimentation and measurement. • Proficiency with the latest AI tools to develop well-designed and robust software. • Strong communication skills and ability to translate between business goals and technical solutions. • Familiarity with cloud and modern data/ML tooling (AWS, Databricks, Docker, Kubernetes, Spark, or similar). • Exposure to MLOps concepts and tooling (model registries, pipelines, monitoring, reproducibility). Preferred qualifications: We welcome candidates with depth in either (or both) of these applied ML areas: • Experience with time series forecasting, causal/market-response modeling, optimization, or risk-aware modeling. • Familiarity with automated model retraining, monitoring, and long-running model maintenance. • Familiarity with experimentation, measurement, and online evaluation. Please be advised that candidates selected to advance to the 1st round of interviews will be required to show photo ID on camera, and final interviews for this role will be in person at a Penguin Random House location. The salary range for this position is $130,000 - $175,000. All positions are currently eligible for an annual profit award or bonus, subject to company results.   Applications for this role will be accepted through March 1, 2026 or until the role is filled. We encourage you to apply early, as we review applications on a rolling basis. Please include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and our FAQs page. Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Penguin Random House LLC | Job ID: 286643

Develop, test, and iterate web projects within the PRH Applications suite, collaborating with teams to support internal and external users while focusing on automation, flexible infrastructure, and front-end development. | Minimum 5 years full stack development experience, strong web and accessibility standards knowledge, SQL familiarity, security standards expertise, ability to learn new languages, strong communication, and problem-solving skills. | Note: The job is a remote job and is open to candidates in USA. Penguin Random House is the leading adult and children's publishing house in North America and beyond. They are seeking a Senior Developer who will work across the stack, focusing on web projects within the PRH Applications suite, collaborating with small teams to drive business growth in a dynamic development environment. Responsibilities • Work on existing and new web projects in the PRH Applications suite to support both internal and external users • Build, test, ship, and iterate these technology products during their launch and early lifecycle as they grow and scale, in an atmosphere that fosters creativity and innovation • Strong technical knowledge and skills in areas including flexible infrastructure (e.g., AWS), DevOps, and front-end development (web and mobile) are critical. The role involves working with the latest technologies, with a focus on automating tasks where possible, and building tools as part of the front-end development workflow • Communicate effectively and professionally in all forms of communication with internal and external customers • Possess strong problem solving and decision-making skills while using good judgment Skills • Minimum 5 years experience as a full stack developer • Experience developing software in a web environment • Familiarity with SQL and database concepts • Strong knowledge of modern web & accessibility standards • Strong knowledge of security standards • Interest and ability to learn other coding languages and frameworks as needed • Ability to analyze business requirements • Excellent communication skill • Knowledge and understanding of AI tools a plus Benefits • Medical/Prescription drug insurance • Dental • Vision • Health Care/Dependent Care Flexible Spending Account • Health Savings Account • Pre-Tax and Roth 401(k) • Short and Long-Term Disability Insurance • Life/AD&D Insurance • Commuter Benefits • Student Loan Repayment Program • Educational Assistance • Generous paid time off Company Overview • Our mission is to ignite a universal passion for reading by creating books for everyone. It was founded in 2013, and is headquartered in New York, NY, US, with a workforce of 10001+ employees. Its website is http://www.penguinrandomhouse.com/. Company H1B Sponsorship • Penguin Random House has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 2 in 2023, 4 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Provide first-level technical support to end-users, manage incidents via ServiceNow, troubleshoot hardware/software issues, and maintain documentation while delivering excellent customer service. | At least 1 year IT/customer service experience, basic IT hardware/software knowledge, strong communication skills, and ability to work in a fast-paced environment. | We are seeking an IT Service Desk Analyst to join our team. This person plays a crucial role in providing technical support and assistance to end-users within our organization. This role is responsible for resolving technical issues, answering inquiries, and ensuring the smooth operation of IT systems and equipment. The IT Service Desk Analyst serves as the first point of contact for IT-related problems and strives to provide effective solutions while maintaining a high level of customer satisfaction. Key Responsibilities: • Customer Support: • Act as the primary point of contact for end-users seeking technical assistance via phone, email, or chat • Provide exceptional customer service by listening to users' issues, troubleshooting and resolving their problems efficiently • Maintain a professional and courteous demeanor when interacting with users • Incident Management: • Log all incidents, service requests, and inquiries in our ServiceNow ticketing system • Prioritize and categorize incidents based on urgency and impact on business operations • Monitor and manage the ticket queue to ensure timely resolution, escalating issue as required • Technical Troubleshooting: • Diagnose and resolve hardware and software problems for end-users, including issues with Mac and Windows based computers, printers, software applications, mobile devices, cloud applications, and network connectivity such as VPN and Wi-Fi • Provide step-by-step instructions and guidance to end-users for self-service problem resolution when appropriate • Determine when its best to cease troubleshooting and escalate or dispatch to second level support to assist • Documentation: • Maintain accurate records of all support activities, including incident details, troubleshooting steps, and resolution procedures in the ticketing system • Update knowledge base articles for common issues to facilitate self-service for end-users • Communication: • Communicate effectively with end-users and colleagues, both verbally and in writing, to ensure clear and concise exchange of technical information • Keep end-users informed of incident progress and resolution timelines • Hardware and Software Support:  • Assist in hardware and software installation, configuration, and updates • Troubleshoot software-related issues, including operating systems, office applications, and specialized software used within the organization • User Training: • Provide basic training and guidance to end-users on using IT resources effectively and securely • Promote IT security best practices and educate users on the importance of safeguarding sensitive data and credentials • Continuous Improvement: • Identify recurring issues and escalate to IT management in an effort to prevent future incidents   Requirements: • High school diploma or equivalent; a degree or relevant certification in IT is a plus • At least 1+ year of experience in an IT role/Customer Service • Basic knowledge of IT hardware, software, and operating systems • Excellent communication and interpersonal skills • Problem-solving abilities and patience in assisting end-users • Ability to work in a fast-paced and dynamic environment • A customer-centric approach with a strong commitment to user satisfaction   To learn more about our IT Department and their initiatives, visit our Tech Talent site. This role is open to remote. The salary for this position is $66,500. All positions are currently eligible for annual profit award or bonus, subject to company results.  Please apply by October 15th, 2025 and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and our FAQs page.  Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Penguin Random House LLC | Job ID: 283498

Lead strategic program management across product development, coordinating timelines, resources, and cross-departmental communication to ensure smooth product launches. | At least 5 years in production or project management in consumer products or apparel, strong interpersonal skills, experience with project management tools, and ability to manage complex cross-functional projects. | Out of Print, a division of Penguin Random House, seeks an Associate Director to spearhead our strategic program management initiatives that will overlap with product development and all its complex workflows and cross-departmental project structures. The Associate Director will sit at the intersection of strategy, design, operations, marketing, and licensing, and requires someone who can facilitate communication between teams. You'll need to be persistent, empathetic, highly organized, and firm when needed. You'll be a force multiplier for our dedicated team, driving predictability, discipline, and strategic clarity into the dynamic product development lifecycle. Out of Print’s mission is to celebrate the joy of reading by creating high-quality, stylish apparel and accessories. Designed with readers in mind, our products feature iconic book-related artwork and literary references to delight book lovers of all ages. Our shirts, totes, socks, and accessories allow readers to wear their favorite stories and share their love of reading with the world. We’re looking for an Associate Director who thrives in dynamic environments, brings clarity to complexity, and builds structure that empowers teams. This role provides strategic oversight and coordination of our core product development initiatives from concept through delivery, coordinating timelines, workflows, and resources across departments at Out of Print. Specific responsibilities include: Project Management & Coordination Own timelines for all product launches Build and maintain project calendars, proactively identifying bottlenecks, risks, and resource constraints Drive cross-functional alignment between design, inventory, licensing, marketing, ecommerce, and ops teams Coordinate project updates, deadlines, and deliverables across teams Lead bi-weekly cross-functional meetings to report on project progress, review next steps, and address risks and roadblocks Ensure the team is briefed and aligned on all new projects in the pipeline by overseeing creative/project briefs, running kick-off meetings, and providing the information needed to execute effectively Resource & Capacity Management Partner with VP and department heads to forecast resourcing needs across internal and freelance teams Monitor team bandwidth and identify resourcing risks early Partner with leads to optimize how work is allocated across teams Process Development & Discipline Standardize repeatable workflows to support more consistent execution Implement tools and processes to improve visibility and accountability Establish regular check-ins and post-mortems to drive continuous improvement across projects Cross-functional Communication Facilitate conversations between departments where alignment is challenging; serve as a neutral and trusted broker Translate high-level business goals into actionable plans and workflows that resonate with both creative and operational teams Keep executive leadership informed of key milestones, delays, and decisions Ultimate Goals & Success Product launches are delivered smoothly and on schedule Designers, marketers, and ops are collaborating effectively Each project has a clear, trusted roadmap Cross-functional SOPs are documented and maintained in a central location Department heads respect your role as the project steward, because you're clear, fair, and reliable Please apply if you meet the following qualifications: A minimum of 5 years of experience in production or project management in consumer products or apparel/accessories Experience in licensed product development, bookish merchandise, or fandom-driven consumer products is not required, but a plus Familiarity with working under multiple brand guides and/or rightsholder requirements Mastery of project management tools like Asana Proven ability to manage complex, cross-functional projects with multiple stakeholders and competing priorities Comfortable operating in a fast-paced, evolving environment with shifting priorities and adept at maximizing resources Proactively identifies and resolves blind spots Strong interpersonal skills with the emotional intelligence to navigate complex, high-stakes conversations and foster alignment across the team The salary range for this position is $82,000 - $92,000.  All positions are currently eligible for annual profit award or bonus, subject to Company results. Please apply using our ATS system by October 1, 2025, and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and look over our hybrid and open-to-remote guidelines on our FAQs page. Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Penguin Random House LLC Country: United States of America State/Region: New York City: New York Postal Code: 10019 Job ID: 282752

Lead strategic program management and coordination of product development initiatives across multiple departments to ensure timely and efficient product launches. | Minimum 5 years in production or project management in consumer products or apparel, strong interpersonal skills, mastery of project management tools, and ability to manage complex cross-functional projects. | Out of Print, a division of Penguin Random House, seeks an Associate Director to spearhead our strategic program management initiatives that will overlap with product development and all its complex workflows and cross-departmental project structures. The Associate Director will sit at the intersection of strategy, design, operations, marketing, and licensing, and requires someone who can facilitate communication between teams. You'll need to be persistent, empathetic, highly organized, and firm when needed. You'll be a force multiplier for our dedicated team, driving predictability, discipline, and strategic clarity into the dynamic product development lifecycle. Out of Print’s mission is to celebrate the joy of reading by creating high-quality, stylish apparel and accessories. Designed with readers in mind, our products feature iconic book-related artwork and literary references to delight book lovers of all ages. Our shirts, totes, socks, and accessories allow readers to wear their favorite stories and share their love of reading with the world. We’re looking for an Associate Director who thrives in dynamic environments, brings clarity to complexity, and builds structure that empowers teams. This role provides strategic oversight and coordination of our core product development initiatives from concept through delivery, coordinating timelines, workflows, and resources across departments at Out of Print. Specific responsibilities include: Project Management & Coordination Own timelines for all product launches Build and maintain project calendars, proactively identifying bottlenecks, risks, and resource constraints Drive cross-functional alignment between design, inventory, licensing, marketing, ecommerce, and ops teams Coordinate project updates, deadlines, and deliverables across teams Lead bi-weekly cross-functional meetings to report on project progress, review next steps, and address risks and roadblocks Ensure the team is briefed and aligned on all new projects in the pipeline by overseeing creative/project briefs, running kick-off meetings, and providing the information needed to execute effectively Resource & Capacity Management Partner with VP and department heads to forecast resourcing needs across internal and freelance teams Monitor team bandwidth and identify resourcing risks early Partner with leads to optimize how work is allocated across teams Process Development & Discipline Standardize repeatable workflows to support more consistent execution Implement tools and processes to improve visibility and accountability Establish regular check-ins and post-mortems to drive continuous improvement across projects Cross-functional Communication Facilitate conversations between departments where alignment is challenging; serve as a neutral and trusted broker Translate high-level business goals into actionable plans and workflows that resonate with both creative and operational teams Keep executive leadership informed of key milestones, delays, and decisions Ultimate Goals & Success Product launches are delivered smoothly and on schedule Designers, marketers, and ops are collaborating effectively Each project has a clear, trusted roadmap Cross-functional SOPs are documented and maintained in a central location Department heads respect your role as the project steward, because you're clear, fair, and reliable Please apply if you meet the following qualifications: A minimum of 5 years of experience in production or project management in consumer products or apparel/accessories Experience in licensed product development, bookish merchandise, or fandom-driven consumer products is not required, but a plus Familiarity with working under multiple brand guides and/or rightsholder requirements Mastery of project management tools like Asana Proven ability to manage complex, cross-functional projects with multiple stakeholders and competing priorities Comfortable operating in a fast-paced, evolving environment with shifting priorities and adept at maximizing resources Proactively identifies and resolves blind spots Strong interpersonal skills with the emotional intelligence to navigate complex, high-stakes conversations and foster alignment across the team The salary range for this position is $82,000 - $92,000.  All positions are currently eligible for annual profit award or bonus, subject to Company results. Please apply using our ATS system by October 1, 2025, and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and look over our hybrid and open-to-remote guidelines on our FAQs page. Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off. Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/. Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Penguin Random House LLC Country: United States of America State/Region: New York City: New York Postal Code: 10019 Job ID: 282752