Pendo

Own strategic enterprise accounts through the customer lifecycle, drive technical strategy and implementation, and build internal playbooks leveraging AI tools. | 5-8 years in customer-facing technical roles with expertise in web technologies and enterprise account management. | The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This is a remote role supporting a West Coast territory. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes. Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed. Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team. Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward. Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture. Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations. Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements. Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs. Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization. Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation. Experience mentoring or coaching more junior technical team members. Nice-to-haves Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment. Hands-on experience with mobile app development, including Swift, Android, or React Native. Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation. Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Remote Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split. Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Deliver full-stack features including backend Go services and frontend Vue interfaces with LLM integration and instrumentation. | 3+ years SaaS experience with Go backend, Vue frontend, Bachelor's degree, and LLM hands-on experience. | Software Engineer, Full Stack The Team + The Role Pendo spent a decade helping companies understand how people use their software. Agents are the next surface, and this team builds the product for it: customers install Pendo on their own agentic systems, including MCP servers, agent frameworks, and copilots, and Pendo shows them what those agents are actually doing. The team helps customers understand which tools get called, where calls fail, where a contract confuses the model, and what to fix next. As a Full Stack Software Engineer, you will own features end to end across the service, interface, and the seam between them. You will work across Go services, Vue interfaces, install experiences, instrumentation, telemetry, and LLM-backed product capabilities. You will start with well-shaped problems and take on progressively more ambiguous work as you build context, writing code others can operate and raising issues early when a spec does not match reality. This role is based in our Raleigh office. What this looks like day-to-day Full-stack feature delivery: Ship full-stack features end to end across Go services and Vue interfaces. You will work across backend and frontend boundaries to build product experiences that are reliable, usable, and ready for production. Customer install and instrumentation: Build the install and instrumentation experience customers drop into their own agentic systems. Your work should be quick to adopt, hard to get wrong, and light enough to run in production. Agent behavior visibility: Capture agent behavior and make it legible for customers. You will help expose tool calls, failures, latency, and the places where a model and a tool contract talk past each other. LLM-backed product development: Work on LLM-backed features including prompt and context design, tool calling, evaluation, and related failure modes. You will use hands-on judgment from building with models to improve how customers debug and understand agent behavior. Safe, incremental shipping: Ship in small increments behind feature flags and test to the level of product and technical risk. You will use tools such as Jest and Cypress while accounting for non-deterministic model output. Production ownership: Own what you ship in production through logging, monitoring, fast resolution, and follow-up work that reduces recurrence. You will write code others can operate and support. AI-enabled workflow: Use AI tools as a normal part of your development workflow while staying accountable for what ships. You will bring curiosity and discipline to how AI improves your speed, quality, and judgment. Team collaboration: Give useful code reviews, write documentation that survives your absence, and provide reasonable estimates for well-scoped work. You will communicate clearly when work affects other systems or people. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Software Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience shipping full-stack features to production in a SaaS environment. Strong proficiency in at least one backend language such as Go, Java, Python, or C++, and one modern frontend framework such as Vue, React, or Angular. Experience designing APIs and building services on AWS or GCP against SQL databases. Hands-on experience building with LLMs, including API integration, prompt and context design, or tool calling. Professional or substantial personal work is acceptable, with evidence that you have built something and learned where it breaks. Ability to write unit, integration, and end-to-end tests based on risk, with comfort using safe rollout patterns such as feature flags and canary releases. Demonstrated ability to take a well-scoped problem to production independently. Active use of AI tools in your development workflow. Strong written communication skills and a BS in Computer Science or equivalent experience. Nice-to-haves Experience building or operating an MCP server or comparable agent tooling. Experience shipping SDKs or instrumentation libraries that customers install into their own systems, including the versioning and overhead discipline that work requires. Experience with analytics or observability products that turn a high volume of events into something a person can act on. Experience with agent frameworks such as LangChain or LangGraph, LLM evaluation tooling, Vue, or data visualization tools such as Highcharts or D3. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Compensation: The expected base salary range for this role to be performed in Raleigh, NC is $108,000 - $131,000. Benefits: United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.