Pegasystems

Operate and maintain cloud infrastructure services ensuring reliability, performance, and security for SaaS platforms. | 3+ years enterprise cloud infrastructure support, 2+ years AWS and Linux admin experience, scripting skills, and familiarity with networking concepts. | Meet Our Team As a member of the Service Reliability Team (SRT), you will play a critical role in ensuring the reliability, availability, performance, and security of Pega’s cloud infrastructure platforms. We operate a global, follow‑the‑sun 24x7 model with teams across Krakow, Bangalore, Sydney, and the U.S. East Coast. SRT values diversity, collaboration, intellectual curiosity, and a strong ownership mindset. We foster an environment that emphasizes mentorship, continuous learning, and operational excellence at scale. This role will work 'swing' shift hours, 3pm-12am Eastern Time; please note, during an initial training period of approximately 3 months, this role will work 9am-6pm ET hours. Once training is completed, the role will transition to swing shift hours (3pm-12am ET.) • Due to work with FedRamp, US Citizenship is required Picture Yourself At Pega In this role, you will work hands‑on with cloud infrastructure and platform services that underpin Pega’s SaaS offerings. You will take ownership of the systems you operate—digging deep to identify root causes, strengthening resiliency, and preventing recurrence through automation and operational rigor. You’ll collaborate closely with Engineering, Cloud Engineering, Security, and Customer Support to deliver best‑in‑class infrastructure reliability for mission‑critical customer environments. What You'll Do At Pega • Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA • Own and drive customer-impacting escalations with a focus on stability and service restoration • Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services • Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes • Create, maintain, and continuously improve runbooks, SOPs, and operational standards • Partner with Engineering on pre‑release validation and operational readiness of new platform capabilities • Identify opportunities to automate manual or repetitive operational tasks and reduce operational toil • Participate in infrastructure‑focused projects and adapt to evolving business and platform requirements • Participate in an after‑hours on‑call rotation, including weekend coverage • Support FedRAMP‑compliant environments (U.S. citizenship and residency required) Who You Are An experienced cloud operations or infrastructure engineer with a strong platform and systems mindset. Self‑directed, analytical, and driven by continuous improvement and operational excellence. Comfortable collaborating with cross‑functional, globally distributed teams. Able to learn and adopt new tools, technologies, and operational patterns quickly. Effective in fast‑paced, enterprise‑scale environments. Customer‑focused, with empathy and accountability for production systems What You've Accomplished • 3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms • 2+ years of hands‑on experience operating AWS infrastructure services (experience with GCP a plus) • 2+ years of Linux systems administration experience. Working knowledge of AWS services, including but not limited to: • EC2, EBS, S3 • ELB / Load Balancing • VPC, Transit Gateway, Route 53 • Experience supporting highly available, fault‑tolerant cloud environments. Familiarity with infrastructure automation and scripting (Bash, Shell, Python, or similar) • Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operations AWS or GCP certification preferred CCNA/CCNP a plus, but not required Pega Offers You • Gartner Analyst acclaimed technology leadership across our categories of products • Continuous learning and development opportunities • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Additional Information Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Lead enterprise sales engagements and client relationships in federal healthcare, driving digital transformation and AI adoption. | 5+ years enterprise software or AI sales experience, federal healthcare exposure, proven complex deal closing, and C-suite credibility. | Search All Jobs Client Executive - Federal Healthcare Job Category: Sales Location: US - DC - Remote | US - Maryland - Remote | US - Virginia - Remote • Apply now • Share Share via Facebook Share via X Share via LinkedIn Share via Email Copying... Copied! Meet Our Team: As a Client Executive at Pega, you will lead enterprise sales engagements that help global brands apply AI to reimagine how their most critical work gets done, deliver predictable outcomes with predictable costs, and evolve their operations without breaking what works. Pega is the AI software for the decisions and processes enterprises can't afford to get wrong. You’ll work with clients to turn AI’s potential into decisions and processes they can trust at scale. In this senior enterprise software sales role, you will develop client relationships in both new and existing buying centers. Success in this role is defined by how you think, listen, and lead. Our top performers stand out through curiosity, strong discovery, prospecting instincts, compelling storytelling, business orchestration, and the ability to lead multi-level decision makers through ambiguity. Picture Yourself At Pega: You’ll own and advise C-level executives across Federal Healthcare on digital transformation while shaping industry conversations through thought leadership. You’ll drive Pega’s most strategic client transformation initiatives, build executive networks, and lead prospecting —owning the full sales cycle from pipeline creation to close for our industry leading solutions. What You'll Do At Pega: • Lead a cross-functional Client Growth team across the enterprise sales cycle. Open new buying centers via proactive hunting within strategic accounts, adapt and own deal strategy end to end with support from adjacent teams. Story-tell connecting business challenges to clear, measurable outcomes. • Orchestrate and influence internal cross functional teams as well as co-sell via ecosystem partners. • Translate client challenges into market insight that inform Pega’s GTM and product evolution. • Demonstrate accountability and adaptability with a growth mindset, embracing new ideas in this rapidly evolving marketplace to improve results for Pega and Clients. Who You Are: • You are a senior consultative enterprise seller who thrives in ambiguity, builds trust quickly with executive stakeholders, and converts strategy into action. You love to build new relationships showcasing the power of what technology can do to transform their client outcomes. • You are AI-curious, with enough technical fluency to be credible in modern enterprise conversations - relationship selling alone is not enough. You can engage meaningfully on topics including AI, workflow and platform architecture. • You are outcome driven and lean into a growth mindset by being commercially sharp and motivated to solve real business problems at scale. You can pivot quickly and are always prepared, comfortably leading an executive briefing, client workshop, internal presentation or deal review. • You operate with a team-first mindset, are highly accountable, and consistently elevate those around you. What You've Accomplished: • 5+ years of experience in enterprise software, AI, workflow or platform sales. Track record of adapting your sales approach to differing client contexts. Adept at credibly discussing a client’s AI architecture. • Experience selling into Federal Healthcare environments, with exposure to Defense Health or Military Health organizations preferred. • Proven success leading and closing complex, multi-stakeholder enterprise deals, including shaping opportunities from early discovery, proactive prospecting through execution. • Proven success hunting and prospecting into large, multi-complex environments looking to expand upon an existing software base or entirely into a greenfield business line. • Credibility with C suite leaders, partners and ecosystems to land and expand enterprise change. Evidence of influencing outcomes without relying on brand recognition or legacy relationships. Pega Offers You: • Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market • AI first and Growth Mindset organization investing and future-proofing the skills and experiences of our workforce. • The world’s most innovative organizations as reference-able clients • Fast-paced, exciting, collaborative, and rewarding sales environment with strong recognition culture. • Competitive salary, uncapped commission targets and Pega equity. Additional Information Base salary range for this role is 131,200 - 199,900 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23777 Ready to build a Blueprint? Choose the reinvention engine for your needs. For workflows & app design Reimagine your processes and turn any workflow into a build-ready application with confidence. Pega Blueprint™ For marketing & CX strategy design Visualize customer journeys and engagement strategies across all touchpoints and activate them. Pega Customer Engagement Blueprint™ Additional Information Base salary range for this role is 131,200 - 199,900 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23777