Pegasystems

Sell complex enterprise software solutions to major organizations, focusing on product segments and building strategic client relationships. | 8-10+ years of enterprise software sales experience, deep understanding of digital marketing landscape, and ability to engage with senior executives. | Meet Our Team The product segment team has the mission of accelerating Pega’s growth and scaling our business in specific product segments that are key to the growth and success of Pega and our clients. As a sales specialist, you will report directly into the Pega sales organization but enjoy close links with the product segment team through matrix reporting to Sales Leadership Picture Yourself At Pega You will have access to Pega’s market-leading solutions, uncapped earning potential and the world’s most innovative organizations as reference-able clients. You will be a thought leader, a true partner and a collaborator with clients seeking to rethink the way they run their business. What You'll Do At Pega • Penetrate new organizations/accounts or radiate within the existing customer base for product segment opportunities and to meet or exceed defined booking targets. • Leverage the challenger selling principles for product segment opportunities by providing insight to the customer as the basis of the commercial conversation, teaching customers something new/valuable about how to compete in their market. • Through training, become deeply conversant in Pegasystems’ value propositions for product segment including the technology, differentiators, customer references and solutions to learn how to map solutions to client needs and develop an expertise in Pegasystems for the product segment. • Work and sell with Partners on opportunities. Who You Are • Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, customer value management. • Excellent communication skills with the ability to interact with both senior business and IT managers within large blue-chip organizations. • Comfortable working in an entrepreneurial, high growth and pressurized environment • Able to grasp new technology concepts quickly and think creatively. • Able to communicate and organize up, down and across the organization to get desired outcomes. What You've Accomplished • Bachelor’s Degree or equivalent work experience. • 8-10+ years’ selling complex enterprise software solutions to major organizations and / or equivalent in a marketing services / consultancy / agency environment. • Extensive knowledge of the CMO, Retention Executive, Revenue Officer etc., Next Best Action, predictive analytics and real-time marketing services and products from an enterprise technology perspective. • Thorough understanding of the Digital Marketing landscape including Paid Media & Social. Pega Offers You • Gartner and Forrester Analyst acclaimed technology leadership across our categories of products • The opportunity to join, contribute to and learn from, the market-leading global team • Continuous learning and development opportunities • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Additional Information Base salary range for this role is 128,700 - 196,000 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 22986

Drive new logo acquisition and expand market footprint through consultative, value-based sales in enterprise customer engagement solutions. | 8-10+ years of experience in enterprise software sales, with a focus on customer engagement, marketing, or related fields, and proven quota achievement. | Meet Our Team Join Pega’s dynamic sales organization as a Customer Engagement Sales Specialist, focused on driving new logo acquisition and expanding our footprint in the market. You’ll be part of a high-performing team that leverages Pega’s industry-leading 1:1 Customer Engagement solutions to help clients transform how they connect with their customers. Picture Yourself At Pega As a Customer Engagement Sales Specialist, you’ll be a thought leader and trusted advisor, collaborating with prospects and clients to reimagine their customer engagement strategies. You’ll have access to Pega’s cutting-edge technology, uncapped earning potential, and the opportunity to make a real impact for some of the world’s most innovative organizations. What You'll Do At Pega • Hunt for New Logos: Proactively identify, target, and penetrate new organizations/accounts to drive adoption of Pega’s 1:1 Customer Engagement solutions. • Consultative Selling: Leverage MEDDPICC and Challenger selling principles to provide insight-led, value-based conversations, teaching customers something new and valuable about how to compete and win in their market. • Customer-Centric Approach: Build trusted advisor relationships with senior stakeholders in marketing, customer experience, digital channels, analytics, and value management. • Solution Mapping: Become deeply conversant in Pega’s 1:1 Customer Engagement technology, differentiators, and customer references to expertly map solutions to client needs. • Territory Planning: Develop and execute territory plans to maximize new logo acquisition and pipeline growth. • Partner Collaboration: Work and sell with Pega’s partners to generate compelling value propositions and expand reach. • Pipeline Management: Continuously build and maintain a robust pipeline of sales activity through prospecting, networking, and pipelining using a variety of methods. • Cross-Functional Coordination: Collaborate with product, marketing, and delivery teams to ensure successful sales campaigns and solution deployment. Who You Are • A motivated enterprise software sales executive with a passion for customer engagement and digital transformation. • Comfortable engaging with senior executives in marketing, retention, customer experience, digital channels, and analytics. • Able to quickly gain credibility, build strong relationships, and push customer thinking to drive business impact. • Entrepreneurial, creative, and comfortable working in a high-growth, fast-paced environment. • Excellent communicator, able to organize and influence up, down, and across organizations. What You've Accomplished • Bachelor’s degree or equivalent work experience. • 8-10+ years of experience selling complex enterprise software solutions to major organizations, ideally in customer engagement, marketing services, or consultancy/agency environments. • Proven track record of quota achievement in a hunting/new logo acquisition environment. • Extensive knowledge of CMO, Retention Executive, Revenue Officer roles, Next Best Action, predictive analytics, and real-time marketing services/products. • Deep understanding of the digital marketing landscape, including paid media and social. • Prior participation in formal sales training programs Pega Offers You • Gartner and Forrester Analyst acclaimed technology leadership across our categories of products • The opportunity to join, contribute to and learn from, the market-leading global team • Continuous learning and development opportunities • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Additional Information Base salary range for this role is 128,700 - 196,000 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 22789

Manage client relationships, drive business value through Pega software, and serve as a trusted advisor in the Federal Financial sector. | Over 10 years of relevant experience, deep knowledge of Federal Financial sector, and strong consulting and relationship management skills. | Meet Our Team Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client’s success. Picture Yourself At Pega A Senior Customer Success Manager is responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts in the Federal Financial sector that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of vertical expertise as well as ongoing program adoption management and leadership. What You'll Do At Pega • Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization • Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. • Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer • Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action • Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits Who You Are • BA/BS Degree or equivalent business experience • 10+ years relevant work experience, 5+ years in a Client Success management or consulting role • In depth knowledge of the Federal Financial sector required • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders • Ability to prioritize, multi-task, and perform effectively under pressure • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation What You've Accomplished A proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle • Comfortably engages with front-line teams and C-suite leaders, employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer’s environment to achieve faster time to value. • Has an analytics orientation. Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks. • Drives for results. Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer’s needs and value to Pega. • Is a thought leader. They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them. • Is service-oriented. They are the primary post-sale point of contact for the customer. They address root causes of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customer journey and help ensure that Pega’s applications are best in class. Pega Offers You • A rapidly growing yet well-established business • The world’s most innovative organizations as reference-able clients • Gartner Analyst acclaimed technology leadership across our categories of products • Continuous learning and development opportunities • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive • Employee equity in the company Job ID: 22630

Develop trusted advisor relationships with financial services clients, drive business process automation sales, manage pipeline and accounts, and collaborate with partners to deliver value. | 10+ years enterprise software sales experience, strong financial services industry knowledge, quota achievement history, sales training, and technical expertise in business automation. | Meet Our Team Join our disruptive evolution of the software industry as a Strategic FS/Banking Application Sales Specialist. Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer centric. Picture Yourself At Pega You will be a thought leader, a true partner and a collaborator with Fin Serve clients seeking to reinvent the way they do business. You will work closely with your clients while you educate and guide them on their Business Process Automation journey. Engage in work that matters and drives true business impact for the world’s largest organizations. What You'll Do At Pega • Develop a trusted advisor relationship with multiple stakeholders across the client organization • Leverage deep FS industry and product knowledge around Compliance, Risk & Payments to share insights about how a client can maximize license to drive business benefits • Penetrate new organizations/accounts and radiate new business within existing customer base in assigned portfolio • Provide insight to the customer as the basis of the commercial conversation, teaching customers something new/valuable about how to compete in their market • Continuously build and maintain a pipeline of sales activity through prospecting and pipelining using a variety of methods • Work with Pega’s partners to generate Pega value propositions Who You Are A motivated enterprise software sales executive, driven to add value to your clients and their business process automation strategies. You are able to push the customer’s thinking to quickly gain credibility, build a strong relationship and contribute to the success of our clients and Pega. You have a strong background in FS domain areas including but not limited to KYC, CLM, AML, Fraud, Financial Crime Investigations, Disputes, etc... What You've Accomplished • Bachelor’s degree or equivalent business experience • 10+ years of direct enterprise software sales experience • Strong working knowledge of FS/Banking industry • Stable and progressive history of quota achievement • Solid foundation in account management, radiation and pipelining • Knowledge of BPA, DPA, RPA, CRM and Case Management enterprise software solutions • Experience working with large partner organizations • Prior participation in a formal sales training • Track record of challenging and improving a customer’s way of doing business • Technically current in business automation • Outstanding presenter Pega Offers You • Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market • The world’s most innovative organizations as reference-able clients • Fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries • Competitive salary, uncapped commission targets and Pega equity Job ID: 22647

Manage and expand key client accounts by building trusted advisor relationships, driving adoption of Pega software, managing escalations, and collaborating with sales to ensure renewals and growth. | 5+ years relevant experience including 2+ years in client success or account management, strong consulting and communication skills, ability to manage multiple priorities, and a BA/BS degree or equivalent experience. | Meet Our Team Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client’s success. Picture Yourself At Pega The Customer Success Manager is responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of program adoption management and leadership. What You'll Do At Pega • Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization • Establish a metrics framework to realize and measure business value through use of Pega software, coproduce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. • Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer • Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action • Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits. • Collaborate with sales and services to ensure renewals and identify expansion opportunities. Who You Are • BA/BS Degree or equivalent business experience • 5+ years relevant work experience, 2+ years in a client success or account management role • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders • Ability to prioritize, multi-task, and perform effectively under pressure • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation What You've Accomplished • A proven customer satisfaction and revenue driver. The Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle • Comfortably engages with front-line teams and C-suite leaders, employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer’s environment to achieve faster time to value. • Has an analytics orientation. Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks. • Drives for results. Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer’s needs and value to Pega. • Is a thought leader. They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them. • Is service-oriented. They are the primary post-sale point of contact for the customer. They address rootcauses of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customerjourney and help ensure that Pega’s applications are best in class. Pega Offers You • A rapidly growing yet well-established business • The world’s most innovative organizations as reference-able clients • Gartner Analyst acclaimed technology leadership across our categories of products • Continuous learning and development opportunities • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive • Employee equity in the company Job ID: 22632

Lead legacy application assessments and transformation strategies, develop automation tools, and collaborate with global teams to modernize enterprise applications. | 5+ years experience in application engineering focusing on legacy systems modernization, strong collaboration and communication skills, proficiency in scripting languages for automation. | Meet Our Team The Legacy Transformation team at Pega is at the forefront of helping enterprises modernize their critical applications. We combine deep technical expertise with innovative approaches to transform outdated systems into agile, cloud-native solutions that deliver exceptional business value. Picture Yourself At Pega You will be a key player in our mission to revolutionize how enterprises approach legacy modernization. Working with cutting-edge AI and automation technologies, you'll help transform critical business applications while collaborating with global teams and industry-leading partners on high-impact projects. What You'll Do At Pega • Lead comprehensive assessments of legacy applications and develop transformation strategies that deliver measurable business value • Design sophisticated Pega Blueprints that leverage GenAI to accelerate the transformation of application ideas into interactive solutions • Partner with Global System Integrators to implement large-scale application transformation initiatives for enterprise clients • Develop automation tools and frameworks that streamline the modernization process and ensure quality implementation • Contribute to the evolution of Pega's modernization methodologies and tools, shaping the future of application modernization Who You Are • A technical expert with 5+ years of experience in application engineering, focusing on legacy systems and modernization of applications • A problem-solver with hands-on experience modernizing applications for the cloud • A collaborative team player who can work effectively with GSIs and diverse stakeholders • A skilled communicator who can explain complex technical concepts to various audiences • A creative thinker with strong understanding of application security compliance and modernization best practices • A proficient coder with experience in scripting languages for automation and transformation tooling What You've Accomplished • Successfully led or contributed to complex application modernization initiatives • Developed technical solutions that bridge legacy systems with modern, cloud-native architectures • Built effective relationships with technical teams and business stakeholders • Demonstrated adaptability across multiple technology environments and platforms • Created technical documentation and knowledge transfer materials that enable successful implementation Pega Offers You • Gartner Analyst acclaimed technology leadership across our categories of products • Continuous learning and development opportunities through Pega Academy and industry certifications • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company • Career advancement paths in technical leadership, solution architecture, or practice management Job ID: 22169