Pearson VUE

Develop and execute customer-facing communications including onboarding, product education, video content, and campaign management to drive customer engagement. | Experience in customer communications or education content, strong writing and video production skills, ability to manage communications calendars, and collaboration with cross-functional teams, with preferred SaaS and LMS familiarity. | Description: • Develop and execute customer-facing communications that support onboarding, customer education, product feature adoption, and customer engagement initiatives • Create and manage written communications such as onboarding messages, product feature announcements, resource updates, and customer newsletters • Support the launch and promotion of learning programs, certifications, and help center content across email, in-app messaging, and Help Center • Build and maintain a communications calendar aligned with onboarding milestones, product launches, and customer education initiatives • Develop short, high-quality videos that introduce new features, provide step-by-step instructions, and communicate best practices • Write scripts, design storyboards, and manage light editing and production using tools like Canva, Adobe Express, Visla, or similar • Ensure videos are brand-aligned, accessible, and usable across LMS, Help Center, and customer emails • Collaborate with Customer Education Strategist and cross-functional teams to drive engagement and repurpose educational materials • Identify and spotlight customer success stories and support feedback collection to refine communications and content strategies Requirements: • Experience in customer communications, education content, enablement, or a related role • Strong writing and messaging skills with ability to translate complex concepts into clear, actionable language for customers • Hands-on experience creating short-form video content using tools like Canva, Adobe Express, Camtasia, Visla, or similar • Ability to write scripts, design storyboards, and manage light editing and production • Demonstrated ability to manage communication calendars, campaigns, or program messaging end to end • Comfortable working with cross-functional teams including Customer Success, Onboarding, Product, and Education • Detail-oriented, organized, and customer-focused • Preferred: Experience in SaaS, customer education, or digital learning environments • Preferred: Familiarity with LMS platforms, customer portals, or in-app messaging tools • Preferred: Ability to analyze engagement metrics to assess content performance and guide improvements Benefits: • This position is eligible to participate in an annual incentive program • Information on benefits offered is available via the provided link