Pearce Services

Lead a team to manage operational forecasting, KPI tracking, and executive reporting to drive business growth and efficiency. | Bachelor's degree with 7+ years in business operations or analytics including 3+ years leadership, proficiency in Power BI and Excel, preferably in field service environments. | At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact At Pearce, the Manager, Business Operations serves as the operational and analytical engine for the business, providing executive leadership with a unified view of operational performance across revenue, cost, demand, and capacity. Reporting to the VP of Business Enablement, this role transforms fragmented operational and financial data into actionable insights, enabling leadership to make informed decisions that drive growth, improve operational efficiency, and maximize profitability. As a strategic partner to Operations, Finance, Accounting, Fleet, and IT, you will build "one version of the truth" for the business through forecasting, performance management, and operational analytics. You will proactively identify opportunities to grow the business, optimize costs, mitigate operational risks, and improve execution before issues impact financial results. In addition, you will lead a team of analysts while developing scalable reporting, forecasting, and planning capabilities that support executive decision-making across the organization. Core Responsibilities Serve as the primary business operations partner to Operations leadership, providing data-driven recommendations that influence strategic and operational decisions. Consolidate revenue, cost, demand, capacity, and headcount data into a comprehensive view of business performance, establishing a single source of truth across Operations and Finance. Identify leading indicators, operational trends, risks, and growth opportunities before they materially impact financial performance. Deliver executive insights that identify where the business should grow, where costs should be optimized, and where operational inefficiencies should be addressed. Own the end-to-end operational forecasting process, including demand planning, revenue forecasting, labor and material costs, fleet utilization, vendor spend, workforce planning, and capacity management. Develop rolling forecasts, scenario models, and capacity plans that align operational execution with financial expectations. Define, maintain, and continuously improve operational and financial KPIs, including revenue execution, backlog, margin performance, technician productivity, forecast accuracy, and capacity utilization. Build executive dashboards, operational scorecards, and standardized reporting that provide visibility into business performance and support informed decision-making. Lead Monthly Business Reviews (MBRs), quarterly performance reviews, and executive reporting by presenting business performance, root cause analysis, key risks, opportunities, and actionable recommendations. Partner closely with Finance, Accounting, Fleet, IT, and Data teams to ensure reporting consistency, data integrity, and alignment across systems and business processes. Collaborate with IT and Data teams to develop scalable reporting infrastructure, improve data quality, automate reporting, and expand business intelligence capabilities using tools such as Power BI. Identify pricing leakage, cost reduction opportunities, demand and capacity misalignment, and operational improvement initiatives that increase efficiency and profitability. Lead and develop a high-performing team of analysts responsible for revenue analytics, cost analytics, demand planning, workforce planning, and asset planning. Coach team members to evolve beyond reporting by developing analytical thinking, business acumen, and ownership of strategic recommendations. Establish governance, reporting standards, forecasting disciplines, and scalable business processes that improve visibility, accountability, and operational execution. Core Experience Bachelor's degree in Business Administration, Finance, Operations Management, Analytics, Engineering, or a related field, or an equivalent combination of education and experience. 7+ years of progressive experience in business operations, operational planning, business analytics, finance, strategy, or a related analytical leadership role. 3+ years of experience leading business analysts, operational planning teams, or business operations functions. Demonstrated experience integrating operational and financial data into executive-level reporting, forecasting, and strategic recommendations. Strong understanding of operational drivers including revenue, demand, labor, fleet, materials, capacity planning, and cost management, with the ability to connect operational performance to financial outcomes. Experience developing operational forecasts, financial models, scenario planning, variance analysis, and performance management processes. Advanced analytical skills with expertise in Excel, Power BI (or similar BI platforms), data modeling, dashboard development, and KPI reporting. Experience partnering cross-functionally with Finance, Accounting, Operations, Fleet, IT, and executive leadership. Excellent communication and executive presentation skills with the ability to simplify complex information into actionable business recommendations. Proven ability to influence decision-making, challenge assumptions, and drive alignment across cross-functional stakeholders. Demonstrated success leading continuous improvement initiatives, process optimization, reporting automation, and operational governance. Experience within telecommunications, utilities, energy, construction, industrial services, or another field service environment is strongly preferred. Experience with ERP systems and enterprise planning/reporting platforms is strongly preferred. MBA, Lean Six Sigma, PMP, or similar business or operational certifications are a plus. At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range $95,000—$130,000 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at www.Pearce-Services.com!

Provide hands-on technical support for hardware, software, and connectivity issues to ensure employee productivity including device configuration, onboarding, and cybersecurity support. | 2+ years IT support experience with proficiency in Windows, Microsoft 365, and Active Directory; associate degree or relevant certifications preferred. | At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact As an IT Support Specialist, you'll be the face of IT for our employees, ensuring they have the technology and support they need to be productive from day one. You'll provide hands-on technical support, resolve issues quickly, and help maintain a reliable, secure, and efficient IT environment while partnering with the broader IT team on technology initiatives. What You Will Do Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment. Set up new hires with hardware, software, accounts, and system access to ensure a smooth onboarding experience. Provide prompt, onsite technical support for hardware, software, printer, and connectivity issues. Troubleshoot workstation, network, and local connectivity problems, escalating complex issues when appropriate. Support corporate cybersecurity initiatives and alignment with security controls Partner with third-party vendors to coordinate laptop orders, imaging, repairs, and warranty services. Install, configure, and support business applications and user accounts. Document support requests, resolutions, and technical procedures within the IT ticketing system. Assist with office technology, conference room equipment, and other end-user technology needs. Support IT projects including hardware refreshes, software deployments, office moves, and technology upgrades. Deliver outstanding customer service while maintaining confidentiality and following IT security best practices. Who You Are 2+ years of IT support, help desk, desktop support, or technical support experience. Experience configuring Windows laptops, Microsoft 365, Active Directory, and common business applications. Experience with FreshService, UKG, Peoplesoft, Salesforce a plus Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DNS, and DHCP. Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently. Customer-focused with excellent communication and interpersonal skills. Highly organized with the ability to prioritize multiple support requests in a fast-paced environment. Comfortable working with vendors and coordinating hardware procurement and repairs. Team-oriented with a willingness to collaborate across departments and support company-wide IT initiatives. Able to identify when issues require escalation and communicate them promptly and effectively. Associate degree in Information Technology or equivalent experience preferred; CompTIA A+, Network+, or Microsoft certifications are a plus. At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range $1—$10 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at www.Pearce-Services.com!