PeakMade Real Estate

Lead maintenance, facilities operations, and capital improvements across a national portfolio. | 7+ years facilities/property operations leadership, proficiency in property management systems, and industry certification required. | The Director of Facilities provides enterprise-level leadership for all maintenance, facilities operations, and capital improvement initiatives across a national portfolio of 110 communities and growing, comprised of student, multifamily and build-to-rent properties. This role is responsible for developing scalable infrastructure, driving operational excellence, and protecting asset value while supporting ownership objectives and delivering a high-quality resident experience. What You’ll Do: Enterprise Facilities Strategy Develop and implement a national facilities strategy aligned with ownership and operational goals Standardize maintenance policies, procedures, and KPIs across all communities Partner with Operations, Asset Management, and Ownership groups to drive NOI and asset preservation Build scalable systems to support continued portfolio growth Operations Oversight Oversee maintenance performance across multi-layered teams Ensure consistency in service delivery including work order completion and unit turn performance Drive adoption of centralized systems for maintenance tracking and reporting Oversee student turn planning, preparation and execution Capital Projects & Asset Management Lead planning and execution of capital programs Oversee large-scale renovations and system upgrades Establish capital planning frameworks and lifecycle strategies Manage vendor programs and procurement strategies Financial Leadership Own facilities-related budgets (OPEX + CapEx) Track KPIs including cost per unit and service metrics Identify cost-saving initiatives Organizational Leadership Frequent interaction and collaboration with executive team and clients Lead regional maintenance directors and corporate teams Develop training programs and leadership pipelines Standardize hiring and performance management practices Compliance & Risk Ensure compliance with OSHA, EPA, and Fair Housing regulations Oversee safety programs and audits Manage emergency response procedures Vendor Management Establish national vendor partnerships Negotiate contracts and pricing structures Drive procurement efficiencies Skills & Experience Needed: 7+ years of facilities, maintenance, or property operations leadership experience supporting multi-site or multi-property portfolios Experience working within a third-party property management environment supporting multiple ownership groups or client stakeholders Experience leading capital improvement (CapEx) projects, including planning, budgeting, vendor coordination, and execution across multiple properties or portfolios One or more industry certifications required (CAMT, HVAC, EPA Universal, etc.) Experience using property management or facilities management systems; Entrata Facilities highly preferred. Experience managing or supporting facilities operations across multiple locations (regional or national preferred) Ability to travel 25–50% nationally to support portfolio operations. Valid driver's license and ability to travel independently Valid passport or ability to obtain passport for potential international travel Experience communicating with executive leadership, ownership groups, and operational teams Experience managing multiple priorities, deadlines, and cross-functional initiatives Strong written and verbal communication skills in English Experience creating executive-level presentations (Canva preferred) Proficient and confident in using technology, including computers, mobile devices, various software needed to perform essential duties and responsibilities Up to 12 weeks paid parental leave + one year of diapers, on us 15 Days of PTO + 2 additional “Wellbeing Days” 401(k) Match Wellness initiatives, healthy team competitions and virtual yoga classes through Peak’s LiveWell program Commitment to leadership training and growth opportunities Additional rewards and recognition #ZR

The Resident Accounts Manager is responsible for the day-to-day operations and financial functions of a portfolio of properties, including rent collection and delinquency management. This role also involves providing resident support and managing customer care issues. | Candidates should have previous experience in an Assistant Manager or Bookkeeper role within the property management industry and be proficient in Entrata and Microsoft Office. Strong communication skills and attention to detail are essential for success in this position. | Summary The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property. This position also provides resident support through customer care and reputation management. Who You Are: You are self-motivated and enjoy working with others through a remote office setting with virtual communication You have a high degree of self-discipline You are dependable, focused, detail-oriented, and take pride in your work. You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio. Your work ethic is strong, and you enjoy working with different management styles. What You’ll Do: Collecting and posting rent in a timely manner according to state and local requirements for each property Execute collections strategies to keep delinquency below 1% Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tool to assist with resident communication and collections Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available. Manage Leap program Complete pre-close and AME checklists Post all charges for quarterly inspections and move-out Complete timely Final Move Out statements and quarterly notices Manage in house collections, including use of an Artificial Intelligence (AI) tool to assist with prior resident communication and collections. Work closely with collections agency(s) Participate in recurring meetings with Regional and Property Managers, as needed to communicate financial performance of each property in portfolio Handle customer care issues and resolve in a timely and respectful manner Provide timely responses to online reviews and inquiries What You'll Need: Previous experience in an Assistant Manager or Bookkeeper role in the property management industry Proficient in Entrata Proficient in Microsoft Office Suite of Applications Communication skills that foster an environment of connection and belonging, teamwork and productivity Ability to create a respectful sense of urgency with rent collections Impeccable attention to detail and strong organization skills Experience in collecting delinquent rent and post move out charges Excellent written and verbal communication skills, including grammar and punctuation Above average negotiating skills Ability to handle customer issues to completion A high school diploma or equivalent What You’ll Get (Peak Perks): Paid Parental Leave + one free year of free diapers 15 Days of PTO + 2 additional “Me Days” 401(k) Match Wellness initiatives, healthy team competitions and virtual yoga classes through Peak’s LiveWell program Onsite mentorship program Leadership training Additional rewards and recognition 10 Year “Peakiversary” Trip Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer. Our Mindsets People Matter Most Do the Right Thing Create Moments Own It Evolve