Peak Support

Manage back-office porting operations with accuracy, resolve porting issues, communicate technical processes clearly to customers, and handle occasional phone communications. | 1-2 years customer support experience, strong communication and problem-solving skills, attention to detail, adaptability, and ability to explain technical concepts to non-technical audiences. | Description We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative. In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your instructional tone and problem-solving skills will ensure a seamless experience for our customers. Key Responsibilities • Become proficient in all aspects of back-office porting operations, ensuring accuracy and efficiency. • Handle repetitive data entry tasks with a meticulous focus on detail and organization. • Troubleshoot and resolve porting-related issues, zooming out to view problems from multiple perspectives when needed. • Follow established procedures and processes closely while adapting to updates or changes effectively. • Clearly explain complex technical processes to customers in a way that is easy to understand. • Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction. • Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved. • Handle customer communications over the phone from time to time to provide updates or address concerns (not 100% of the time). Requirements Qualifications: • Experience: 1–2 years of related experience, ideally handling porting tasks or similar responsibilities. • Previous experience in customer support or a similar role is required. • Exceptional attention to detail and accuracy. • Ability to perform repetitive tasks while maintaining focus and consistency. • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset. • Adaptability to evolving procedures and processes. • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively. • Empathy and patience in handling customer inquiries and concerns. What We’re Looking For • A natural problem solver who thrives on challenges. • Someone who understands when to escalate issues and collaborate to find solutions. • A confident communicator who embodies the project’s voice and tone: intelligent, confident, approachable, and instructional. Work from Home PLUS Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

Lead design and implementation of training programs, collaborate with HR and operations, manage trainers, and promote continuous learning in a remote BPO environment. | 3+ years managerial or 5+ years supervisory experience in L&D within BPO, expertise in instructional design and adult learning, collaboration skills, proficiency with LMS and e-learning tools, and remote training facilitation. | Description We are seeking a highly experienced Learning and Development Training Manager with a strong background in instructional design and corporate training within the BPO industry. This role requires strategic leadership, cross-functional collaboration, and a passion for upskilling and employee development. What You'll Do • Lead the design, development, and implementation of training programs tailored to BPO operations. • Collaborate closely with HR, Recruitment, and other departments to align training initiatives with organizational goals. • Conduct training needs analysis and develop learning strategies that support performance improvement and career growth. • Oversee the creation of instructional materials, e-learning modules, and blended learning solutions. • Monitor and evaluate training effectiveness using data-driven methods and feedback mechanisms. • Manage a team of trainers and instructional designers, providing coaching and performance oversight. • Champion a culture of continuous learning and professional development across the organization. Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. Requirements We're looking for individuals with: • At least 3 years of experience in a managerial role or 5 years in a supervisory role in Learning and Development within the BPO industry. • Proven expertise in instructional design, adult learning principles, and training program development. • Strong collaboration skills with HR, Recruitment, and Operations teams. • Experience in corporate training, leadership development, and upskilling initiatives. • Excellent communication and presentation skills. • Proficiency in tools such as MS PowerPoint, LMS platforms, and e-learning authoring tools. • Ability to analyze training data and report on learning outcomes. • Familiarity with remote training delivery and virtual facilitation best practices.