PayNearMe

Focuses on AI enablement and developer experience improvements, including tooling, training, and best practices. | Requires 7+ years of software development experience, with expertise in Ruby, Go, and Python, and experience with Cursor IDE, AI integrations, and transformational projects. | At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description We are seeking a Principal Developer Experience Engineer with a strong focus on AI enablement to make our engineers more effective, productive, and satisfied. This is a hands-on role: you will build, integrate, and maintain the tools and workflows that developers rely on every day. You’ll also be a thought partner, bringing new ideas for how we can apply AI responsibly and effectively in our software development lifecycle. The ideal candidate will be passionate about developer productivity, pragmatic about tooling choices, and proactive in shaping a culture of continuous improvement. While a heavy emphasis will be on AI-centric developer tooling and training, this role will also encompass broader developer experience initiatives across the software lifecycle. Responsibilities AI Enablement Champion the effective use of AI in the software development lifecycle. Define, document, and evangelize best practices for the use of AI-powered tools, and continuously evaluate and identify new opportunities as the AI landscape evolves Work closely with security, legal, and compliance stakeholders to ensure that all tools are safe, appropriate, and deployed responsibly Provide hands-on training and workshops, develop content for our on-demand learning management system, curate or recommend external training programs, and pair directly with developers to teach AI development skills Developer Experience & Productivity Implement and manage a strong technical onboarding program for developers, ensuring new hires ramp up quickly and effectively Partner closely with leaders in technical program management and product operations to refine and improve the software development lifecycle for effective delivery Ensure developer toolchains (such as IDEs, review, and testing tools) are reliable, efficient, and well-supported Collaborate with engineering leadership to define and measure productivity and satisfaction metrics, continuously identifying bottlenecks and opportunities Code Quality Own or administer quality management tools such as linters, static analysis tools, and test coverage measurement and reporting Document code standards and integrate them into tools as applicable (for example, as context for AI agents and review bots) Partner with engineering teams to strengthen code review practices, testing strategies, and continuous integration Balance developer autonomy with quality management tooling, ensuring that processes enable, rather than hinder, the delivery of value Culture & Advocacy Serve as an advocate for developer needs across the organization Foster a culture of experimentation, learning, and collaboration Share knowledge widely: create documentation, run workshops, and mentor teams in best practices Qualifications 7+ years of hands-on software development experience, ideally spanning multiple languages and environments. Our current stack includes Ruby and Go codebases, and direct experience with at least one of these (preferably both) is required. Experience with Python for AI integrations is a significant plus Experience with Cursor is required; it is our primary IDE today Demonstrated track record of success implementing AI-driven engineering practices showing measurable benefits Excellent communication skills; ability to build consensus and influence across teams, considering multiple perspectives and developing solutions that balance them effectively Commitment to data-driven decision making — able to develop and test hypotheses effectively, continually adjusting strategy as a result of new information Strong product mindset — able to balance immediate developer pain points with long-term strategic improvements Experience leading transformational projects and managing change well, ideally in sensitive, high-complexity environments with significant compliance or regulatory obligations CS background preferred; experience in teaching/training is a significant plus Additional Information Location: Flexible/Remote (within the US) Great compensation package plus extensive benefits, including: 100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $200,000-220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Analyze and optimize revenue operations processes, lead system evaluations and integrations, and support ongoing system improvements. | 5+ years in Business Systems Analysis or similar roles, deep Salesforce expertise, experience with SaaS tools and APIs, stakeholder management, and familiarity with revenue operations workflows. | At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description We are seeking a highly skilled Business Analyst with extensive experience in Revenue Operations to join our team. This role will play a critical part in bridging business needs with technology solutions, focusing on optimizing processes, evaluating tools, and ensuring seamless integration with Salesforce and other core platforms. The ideal candidate will be adept at gathering business requirements, evaluating third-party solutions, and leading the deployment of systems that drive efficiency and automation across the organization. Responsibilities Partner with revenue operations, sales, marketing, finance, and client success teams to analyze business processes and identify areas for automation or improvement Serve as a liaison between business stakeholders and technical teams, translating functional requirements into system specifications Lead the evaluation, selection, and implementation of third-party systems to enhance and automate revenue operations processes Manage, execute, and optimize Salesforce integrations with other business-critical tools (e.g., CPQ, marketing automation, client success platforms, billing systems) Develop business cases and ROI analyses for proposed systems and process improvements Ensure that system changes are implemented effectively, including testing, training, documentation, and adoption support Provide ongoing support and maintenance for existing systems, ensuring alignment with evolving business needs Stay up to date with emerging tools and best practices in Revenue Operations technology and recommend opportunities for innovation Qualifications 5+ years of experience as a Business Systems Analyst, Systems Consultant, or similar role, preferably within Revenue Operations or Sales/Client Success technology environments Deep expertise in Salesforce (administration, integration, and optimization) Strong knowledge of Revenue Operations processes including sales, marketing, and client lifecycle workflows Development experience with API interface tools such as Zapier, Mulesoft, Workato, or similar is preferred Proven ability to evaluate, select, and deploy third-party SaaS tools that integrate with Salesforce and improve operational efficiency Excellent stakeholder management skills, with experience gathering requirements from business leads and translating them into actionable system specifications Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically Experience with project management methodologies (Agile, Scrum, or similar) is a plus Experience in fintech, banking, or other financial services sectors is a plus Bachelor’s degree in Business, Information Systems, or a related field Additional Information Location: Flexible/Remote (within the US) Great compensation package plus extensive benefits, including: 100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $120,000 - $150,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Design, build, and maintain scalable, reliable infrastructure and systems using Terraform, Kubernetes, and monitoring tools, automate processes, manage CI/CD pipelines, and participate in incident response. | 3+ years SRE/DevOps experience with expertise in cloud platforms (AWS/GCP/Azure), Kubernetes, Terraform, monitoring tools like Datadog, scripting in Python/Bash/Go, CI/CD pipeline management, and production environment support. | At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description As our Site Reliability Engineer, you will design, build, and maintain the systems and infrastructure that power our applications, ensuring their reliability, scalability, and performance. You will bring a software engineering approach to operations, automating processes, and continuously improving the infrastructure and tools to support our business needs. What you’ll do: Infrastructure Management: Design, implement, and maintain scalable and resilient infrastructure using Terraform for infrastructure as code, ensuring high availability and performance. Kubernetes and Containers: Deploy, manage, and optimize Kubernetes clusters and containerized applications using Docker. Implement best practices for container orchestration and management. Systems and Application Monitoring/Observability: Develop and maintain comprehensive monitoring and observability solutions using Datadog. Ensure detailed visibility into system performance and application health. SLOs and SLA Management: Define, monitor, and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure reliable and consistent service delivery. Incident Response and Troubleshooting: Respond to incidents, perform root cause analysis, and implement solutions to prevent recurrence. Participate in post-incident reviews and contribute to blameless postmortems. Reliability and Production Environment Management: Ensure the reliability and stability of our production environments. Continuously assess and improve system reliability, identifying and addressing potential points of failure. Automation and Scripting: Develop automation scripts and tools to reduce manual intervention and improve system reliability using Python, Bash, or Go. Implement and improve CI/CD pipelines. CI/CD Pipeline Management: Enhance and maintain continuous integration and continuous deployment pipelines using GitLab CI. Ensure seamless and reliable deployment processes. Capacity Planning and Scaling: Assist in capacity planning and ensure that systems are scalable to meet future demands. Implement auto-scaling strategies where applicable. Security and Compliance: Implement security best practices and ensure compliance with industry standards. Regularly review and update security policies and procedures. Collaboration and Support: Work closely with development teams to ensure reliability and scalability of new features and services. Provide technical support and guidance on infrastructure-related issues. Software Engineering for Operations: Develop and maintain internal tools and services that enhance the efficiency and reliability of our operations. On-Call Rotation: Participate in an on-call rotation to address production issues and collaborate in incident response efforts. Qualifications Experience: +3 years of experience in SRE, DevOps, or a related role. Cloud Platform Experience: Proficient with cloud platforms such as AWS, GCP, or Azure. Experience with EC2, RDS, VPCs, and security groups is essential. Kubernetes and Containers: Strong experience with Kubernetes and Docker, including deployment, scaling, and management of containerized applications. Infrastructure as Code: Expert in using Terraform for infrastructure as code. Proficient with configuration management tools such as Ansible, Puppet, or Chef. Monitoring and Observability: Extensive experience with monitoring and observability tools like Datadog, Prometheus, Grafana, ELK stack, or Splunk. Skilled in setting up detailed monitoring and logging systems. SLOs and SLA Management: Proven ability to define, monitor, and maintain SLOs and SLAs to ensure reliable service delivery. Scripting and Automation: Strong skills in scripting languages like Python, Bash, or Go. Experience automating repetitive tasks and processes. CI/CD Practices: Familiarity with GitLab CI or similar tool for continuous integration and deployment. Experience in setting up and managing pipelines. Production Environments: Experience supporting production environments running Go or Ruby/Rails applications. Tool Development: Ability to write and update tools to support infrastructure and application management, demonstrating the principle that “SRE is what happens when you ask a software engineer to design an operations team.” DevOps Best Practices: Deep understanding of DevOps principles, practices, and tools to drive continuous improvement in the software development lifecycle. Soft Skills: Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment. Excellent documentation skills to ensure accurate and detailed records. Problem-Solving Ability: Excellent analytical and problem-solving skills to diagnose and resolve complex system issues quickly and effectively. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 4-6x / year in-person team meet-ups Salary Range: $175,000 - $195,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Manage full sales cycle for large enterprise accounts in the lending sector, prospect and close deals, maintain sales pipeline, and collaborate post-sale to ensure successful launches. | 5+ years enterprise sales experience in payments, strong knowledge of payment processes and lending industry regulations, proven sales track record, CRM proficiency, excellent communication, and willingness to travel. | At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description As an Account Executive focused on large, complex Enterprise Sales, you will play a crucial role in fueling PayNearMe’s growth by securing new business within 25-40 named accounts in the lending sector. You'll be responsible for the full sales cycle, from prospecting to closing, leveraging your knowledge of payment solutions to meet and exceed sales targets. You will also participate in post-sale project meetings to ensure launch attainment for secured deals. Key Responsibilities: Strategically expand PayNearMe’s presence within large accounts, focusing on the lending industry and adjacent sectors. Engage in daily business development activities, including lead follow-up and targeted account prospecting. Achieve and exceed bi-annual sales quotas, maintaining a robust sales pipeline through Salesforce.com. Achieve and maintain attainment targets for launched accounts. Master and maintain comprehensive knowledge of PayNearMe’s product suite, ensuring you can effectively address client needs. Challenge prospects existing business processes and educate on new technologies to address legacy business pains Identify key buying personas and ability to discuss relevant business challenges for each Lead team to effectively respond to Requests for Proposal (RFP) and Requests for Information (RFI). Provide feedback and market intelligence to our marketing and product development teams to aid in PayNearMe’s evolution. Qualifications 5+ years of enterprise sales experience, specifically focused on payments, with a strong preference for experience in the lending sector. In-depth understanding of payment processes, solutions, and the regulatory landscape relevant to the lending industry. Proven track record of meeting or exceeding sales targets in enterprise-level B2B sales. Bachelor’s degree in Business, Finance, or a related field; equivalent experience may be considered. Exceptional ability to communicate and present effectively to high-level executives and decision-makers. Experience with CRM systems, with a preference for Salesforce, including managing pipelines, forecasting, and tracking performance metrics. Familiarity with Challenger Sales Methodology or similar consultative sales approaches is a plus. Self-motivated, results-oriented, and adaptable to fast-paced and evolving team environments. Up-to-date knowledge of industry trends, competitor activities, and the payments and lending sector. Willingness to travel as required to engage with clients and represent the company at industry events. Additional Information Location: Flexible/Remote (within the US) Salary Range: $120,000 - 140,000 (base salary) Variable: $100,000 Great compensation package plus extensive benefits, including: 100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Manage full sales cycle targeting auto and personal lending verticals, build relationships with key decision-makers, and close deals while collaborating with internal teams. | 3+ years in enterprise or mid-market sales with payments experience, preferably in lending, strong knowledge of lending processes and payments, CRM proficiency, and ability to travel. | At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description As an Account Executive focused on Mid Market Sales, you will play a crucial role in fueling PayNearMe’s growth by securing new business specializing in the auto and personal lending verticals. You'll be responsible for the full sales cycle, from prospecting to closing, leveraging your knowledge of payment solutions to meet and exceed sales targets. Responsibilities: Develop and execute targeted sales strategies to engage prospects within the auto and personal lending industry, showcasing the value of PayNearMe's payment solutions. Build and nurture strong relationships with key decision-makers and stakeholders at lending institutions, understanding their unique needs and providing tailored payment solutions. Work in a highly transactional sales team conducting weekly discovery calls with prospects and signing 3 to 4 agreements per quarter Lead the end-to-end sales process, including prospecting, needs analysis, solution presentation, negotiation, and contract closure, while collaborating with internal teams for seamless implementation. Stay abreast of industry trends, regulations, and competitor activities within auto and personal lending, providing insights to inform product development and strategic positioning. Challenge prospects existing business processes and educate on new technologies to address legacy business pains Provide regular sales forecasts, reports, and updates utilizing CRM & Sales tools to track and manage sales activities. Qualifications 3+ years of relevant experience in Enterprise/ Mid Market sales, specifically focused on payments, with a preference for those with experience in the lending sector. In-depth understanding of lending processes, payments, and regulatory landscape within the auto and personal lending sector. Experience with Challenger Sales Methodology, a plus. Strong analytical and strategic thinking, using data-driven insights to shape sales strategies and drive revenue growth. Self-motivated and results-oriented, with the ability to excel in a fast-paced and evolving environment. Proficiency in CRM tools and sales software to manage pipeline, forecasting, and reporting. Ability to travel as needed to engage with clients and attend industry events. Additional Information Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $120,000 - $140,000 Variable: $100,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE Effective Date: January 1, 2020 Last Reviewed on: December 23, 2019 PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about: the categories of Personal Information that the Company collects and maintains about applicants; and the purposes for which the Company uses that Personal Information. For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company. Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis. Personal Information Categories from Cal. Civ. Code § 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code §1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency. Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations. Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing. Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well. Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions. Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead cross-functional programs to improve system reliability, scalability, and operational quality, including incident response, production readiness, and quality culture. | 8+ years program management with 3+ years in technical/reliability domains, strong technical fluency in system architecture and reliability engineering, experience with SDLC, CI/CD, incident management, and a technical degree or equivalent. | At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description We're looking for an experienced, technical Staff-level Technical Program Manager (TPM) to lead our Quality and Reliability efforts across critical systems and services. This is a high-impact, individual contributor role for someone who has done this before, who can build structure where needed, navigate ambiguity, and drive outcomes across multiple teams and domains. You’ll be responsible for leading cross-functional programs to improve system reliability, scalability, and operational quality, from improving incident response and production readiness to redefining the ways we test and deploy software. This is not a generalist role: we’re looking for a TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale. What You’ll Do Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness). Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success. Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live. Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets. Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership. Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling. Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency. Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative. Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes. Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems. Qualifications 8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains. Strong understanding of system architecture, distributed systems, and reliability engineering principles. Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. Demonstrated success defining and improving SLOs, SLIs, and production readiness processes. Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success. Skilled at translating complex technical goals into clear, actionable, and measurable outcomes. Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication. Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority. Comfortable balancing technical depth with business priorities to influence outcomes. Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience. Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups Salary Range: $190,000 - 220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

As a Site Reliability Engineer, you will design, build, and maintain the systems and infrastructure that power our applications, ensuring their reliability, scalability, and performance. You will automate processes and continuously improve the infrastructure and tools to support business needs. | Candidates should have over 3 years of experience in SRE, DevOps, or a related role, with strong skills in cloud platforms, Kubernetes, and Terraform. Proficiency in scripting and CI/CD practices is also essential. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. Job Description As our Site Reliability Engineer, you will design, build, and maintain the systems and infrastructure that power our applications, ensuring their reliability, scalability, and performance. You will bring a software engineering approach to operations, automating processes, and continuously improving the infrastructure and tools to support our business needs. What you’ll do: Infrastructure Management: Design, implement, and maintain scalable and resilient infrastructure using Terraform for infrastructure as code, ensuring high availability and performance. Kubernetes and Containers: Deploy, manage, and optimize Kubernetes clusters and containerized applications using Docker. Implement best practices for container orchestration and management. Systems and Application Monitoring/Observability: Develop and maintain comprehensive monitoring and observability solutions using Datadog. Ensure detailed visibility into system performance and application health. SLOs and SLA Management: Define, monitor, and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure reliable and consistent service delivery. Incident Response and Troubleshooting: Respond to incidents, perform root cause analysis, and implement solutions to prevent recurrence. Participate in post-incident reviews and contribute to blameless postmortems. Reliability and Production Environment Management: Ensure the reliability and stability of our production environments. Continuously assess and improve system reliability, identifying and addressing potential points of failure. Automation and Scripting: Develop automation scripts and tools to reduce manual intervention and improve system reliability using Python, Bash, or Go. Implement and improve CI/CD pipelines. CI/CD Pipeline Management: Enhance and maintain continuous integration and continuous deployment pipelines using GitLab CI. Ensure seamless and reliable deployment processes. Capacity Planning and Scaling: Assist in capacity planning and ensure that systems are scalable to meet future demands. Implement auto-scaling strategies where applicable. Security and Compliance: Implement security best practices and ensure compliance with industry standards. Regularly review and update security policies and procedures. Collaboration and Support: Work closely with development teams to ensure reliability and scalability of new features and services. Provide technical support and guidance on infrastructure-related issues. Software Engineering for Operations: Develop and maintain internal tools and services that enhance the efficiency and reliability of our operations. On-Call Rotation: Participate in an on-call rotation to address production issues and collaborate in incident response efforts. Qualifications Experience: +3 years of experience in SRE, DevOps, or a related role. Cloud Platform Experience: Proficient with cloud platforms such as AWS, GCP, or Azure. Experience with EC2, RDS, VPCs, and security groups is essential. Kubernetes and Containers: Strong experience with Kubernetes and Docker, including deployment, scaling, and management of containerized applications. Infrastructure as Code: Expert in using Terraform for infrastructure as code. Proficient with configuration management tools such as Ansible, Puppet, or Chef. Monitoring and Observability: Extensive experience with monitoring and observability tools like Datadog, Prometheus, Grafana, ELK stack, or Splunk. Skilled in setting up detailed monitoring and logging systems. SLOs and SLA Management: Proven ability to define, monitor, and maintain SLOs and SLAs to ensure reliable service delivery. Scripting and Automation: Strong skills in scripting languages like Python, Bash, or Go. Experience automating repetitive tasks and processes. CI/CD Practices: Familiarity with GitLab CI or similar tool for continuous integration and deployment. Experience in setting up and managing pipelines. Production Environments: Experience supporting production environments running Go or Ruby/Rails applications. Tool Development: Ability to write and update tools to support infrastructure and application management, demonstrating the principle that “SRE is what happens when you ask a software engineer to design an operations team.” DevOps Best Practices: Deep understanding of DevOps principles, practices, and tools to drive continuous improvement in the software development lifecycle. Soft Skills: Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment. Excellent documentation skills to ensure accurate and detailed records. Problem-Solving Ability: Excellent analytical and problem-solving skills to diagnose and resolve complex system issues quickly and effectively. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 4-6x / year in-person team meet-ups Salary Range: $175,000 - $195,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead AI enablement and developer experience initiatives by building tools, training developers, improving workflows, and fostering a culture of continuous improvement. | 7+ years development experience with Ruby and Go, expertise in AI-driven engineering, experience with Cursor IDE, strong communication skills, and leadership in complex environments. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. Job Description We are seeking a Principal Developer Experience Engineer with a strong focus on AI enablement to make our engineers more effective, productive, and satisfied. This is a hands-on role: you will build, integrate, and maintain the tools and workflows that developers rely on every day. You’ll also be a thought partner, bringing new ideas for how we can apply AI responsibly and effectively in our software development lifecycle. The ideal candidate will be passionate about developer productivity, pragmatic about tooling choices, and proactive in shaping a culture of continuous improvement. While a heavy emphasis will be on AI-centric developer tooling and training, this role will also encompass broader developer experience initiatives across the software lifecycle. Key Responsibilities AI Enablement • Champion the effective use of AI in the software development lifecycle. Define, document, and evangelize best practices for the use of AI-powered tools, and continuously evaluate and identify new opportunities as the AI landscape evolves • Work closely with security, legal, and compliance stakeholders to ensure that all tools are safe, appropriate, and deployed responsibly • Provide hands-on training and workshops, develop content for our on-demand learning management system, curate or recommend external training programs, and pair directly with developers to teach AI development skills Developer Experience & Productivity • Implement and manage a strong technical onboarding program for developers, ensuring new hires ramp up quickly and effectively • Partner closely with leaders in technical program management and product operations to refine and improve the software development lifecycle for effective delivery • Ensure developer toolchains (such as IDEs, review, and testing tools) are reliable, efficient, and well-supported • Collaborate with engineering leadership to define and measure productivity and satisfaction metrics, continuously identifying bottlenecks and opportunities Code Quality • Own or administer quality management tools such as linters, static analysis tools, and test coverage measurement and reporting • Document code standards and integrate them into tools as applicable (for example, as context for AI agents and review bots) • Partner with engineering teams to strengthen code review practices, testing strategies, and continuous integration • Balance developer autonomy with quality management tooling, ensuring that processes enable, rather than hinder, the delivery of value Culture & Advocacy • Serve as an advocate for developer needs across the organization • Foster a culture of experimentation, learning, and collaboration • Share knowledge widely: create documentation, run workshops, and mentor teams in best practices Qualifications • 7+ years of hands-on software development experience, ideally spanning multiple languages and environments. Our current stack includes Ruby and Go codebases, and direct experience with at least one of these (preferably both) is required. Experience with Python for AI integrations is a significant plus. • Experience with Cursor is required; it is our primary IDE today • Demonstrated track record of success implementing AI-driven engineering practices showing measurable benefits • Excellent communication skills; ability to build consensus and influence across teams, considering multiple perspectives and developing solutions that balance them effectively • Commitment to data-driven decision making — able to develop and test hypotheses effectively, continually adjusting strategy as a result of new information • Strong product mindset — able to balance immediate developer pain points with long-term strategic improvements • Experience leading transformational projects and managing change well, ideally in sensitive, high-complexity environments with significant compliance or regulatory obligations • CS background preferred; experience in teaching/training is a significant plus Benefits Additional Information • Base salary per year (paid semi-monthly) • Fast- paced and professional work culture • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays Salary Range: $200,000-220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead and grow tolling sales vertical by managing a sales team, maintaining individual sales quota, and developing strategic relationships with public sector tolling clients. | 5+ years enterprise SaaS sales experience, tolling industry expertise, quota-carrying sales success, familiarity with public procurement, and team leadership skills. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. Job Description We are seeking a high-performing, results-oriented Sales Manager with deep expertise in the tolling industry to lead and grow our tolling sales vertical. This player-coach role will manage a team of account executives while also maintaining individual sales responsibilities and meeting quota. The ideal candidate is a tolling subject matter expert with experience in managing teams, selling enterprise software or SaaS solutions into tolling agencies or related government authorities. This role is best suited for a self-starter who understands the unique dynamics of the tolling ecosystem, can lead with credibility, and deliver results while mentoring and building a high-performing team. Responsibilities: Drive Tolling-Specific Revenue Growth Lead sales within the tolling space; build strategic relationships with public sector clients, tolling authorities, concessionaires, back office providers, and associated organizations. Consistently meet or exceed revenue goals; this is a quota-carrying role. Team Management and Leadership Manage, coach, and develop a team of account executives; establish clear performance metrics and provide ongoing feedback. Set team strategy and ensure execution through pipeline management, deal strategy sessions, and cross-functional collaboration. Sales Execution Own the entire sales cycle from prospecting to close for major tolling accounts. Leverage industry relationships, RFP/RFI processes, and public procurement channels to drive business. Strategic Market Development Identify and develop new tolling market opportunities through research, networking, and outbound engagement. Collaborate with product, marketing, and customer success to align messaging and influence product direction based on tolling-specific needs. Cross-functional Leadership Be the tolling SME within the broader sales organization; help guide the team’s understanding of client pain points and requirements. Coordinate closely with sales operations, solution engineering, and executive leadership Qualifications Recent experience in the tolling industry, with strong familiarity with tolling agencies, concessionaires, or related public sector stakeholders. 5+ years of enterprise SaaS or technology sales experience, ideally selling complex or mission-critical solutions. Proven track record as a quota-carrying sales professional, consistently meeting or exceeding revenue goals. Experience managing or mentoring sales teams is preferred, though not required to have held a formal sales management title. Demonstrated success working with government entities, tolling authorities, or similar stakeholders. Familiarity with the procurement lifecycle in public sector sales (e.g., RFPs, RFIs, state purchasing processes). Experience selling payment solutions into tolling environments is a plus. Excellent verbal and written communication skills. Comfortable in a fast-moving, remote-first environment. Additional Information Location: Flexible/Remote (within the US) Salary Range: $150,000 - 160,000 (base salary) Variable: $100,000 Great compensation package plus extensive benefits, including: 100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead and scale the technical program management function, oversee cross-functional strategic programs, improve operational processes, and develop a high-performing TPM team aligned with company goals. | 10+ years technical program management, 5+ years people management, expertise in Agile/Scrum, Atlassian tools, strong communication, and a B.S. degree or equivalent experience. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, closed a $45M Series D round in June 2023 and is processing over $30B in payments annually. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems. Job Description As the Senior Director of Technical Program Management, you will be a key driver of efficiency, growth, and scalability at PayNearMe. This role focuses on maturing and scaling strategic technical program management practices to align operational processes with long-term business objectives. Reporting to the VP of Business Operations and partnering closely with our Product and Engineering leadership, you will oversee and ensure the delivery of our most critical cross-functional programs, with visibility into the full technical portfolio. You will evaluate, implement, and enhance project management best practices to strengthen program teams, tools, and communication channels. This role will also be accountable for driving reliability and quality programs that strengthen production readiness, incident response, and systemic risk management. Balance leading key programs directly while also coaching and developing the TPM team, focusing on building, developing, and mentoring a high-performing TPM team, fostering a culture of continuous improvement. Your technical depth and strategic leadership will be crucial in ensuring delivery predictability, aligning processes with business goals, promoting team growth, and maintaining high standards of delivery excellence to achieve our company’s objectives. Key Responsibilities: Portfolio Leadership: Provide strategic direction across PayNearme’s technical program portfolio, ensuring alignment with company goals and clear visibility for leadership. Reliability & Quality Lead cross-functional programs that strengthen system reliability, scalability, and production readiness. Governance: Provide oversight and program leadership across PayNearMe’s technical project and program portfolio to drive successful execution. Operational Excellence: Determine and implement technical project management best practices to ensure efficient and effective delivery. Lead the organization to streamline processes, simplify and accelerate execution, manage objectives and key results, release on time, and bring tooling efficiencies. Own and continuously improve the efficiency and consistency of technical delivery. Collaborate to identify systemic inefficiencies and implement data-driven solutions to address them. Drive company-wide planning, cross team alignment, and delivery health reporting across teams. Program and Project Management: Partner with Product, Engineering, and business leadership to define and deliver strategic technical programs with company goals. Ensure visibility and accountability by communication goals, milestones, timelines, and metrics to executives and stakeholders. Lead all aspects of program execution, including prioritization, mobilizing cross-functional teams, tracking progress, resource planning, and risk remediation to deliver business and customer outcomes. Scale process and tools to support larger teams and increasing complexity. Apply technical fluency to inform decisions, anticipate risks, and act as a trusted thought partner to Product and Engineering leads. Team Leadership and Growth Lead efforts to scale and standardize the TPM function across the organization, creating frameworks and fostering innovation. Balance leading high-priority programs with hiring, mentoring, and developing a TPM team that builds trusted partnerships and domain expertise. Develop talent within the team by establishing mentorship programs, professional development opportunities, and cross-training initiatives. Be a culture carrier, connecting the organization to the company’s core values, building trusted relationships across functions and fostering a culture of accountability and continuous improvement Qualifications B.S. in Computer Science or a related technical discipline, or equivalent experience. 10+ years of technical program management experience, leading complex technology projects and programs. 5+ years of people management experience leading teams to deliver technical programs or products from inception to delivery. Proven experience identifying and addressing systemic inefficiencies and scaling technical programs. Experience building, growing, and leading a technical program management organization. Expertise with Agile and Scrum frameworks and the application in product development and delivery. Fluency with the Atlassian ecosystem; Jira, Jira Product Discovery, Advanced roadmaps, and Atlas. Strong communication and executive presence; able to influence across all levels. Proven interpersonal skills, including relationship building and collaboration within a cross-functional team. Ability to influence across virtual teams and disparate stakeholder groups. Strategic, organizational thinker with a track record of strengthening program governance and controls within an organization. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 4-6x / year in-person team meet-ups Location: Flexible/Remote (within the US) Salary Range: $200,000 - 250,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead cross-functional programs to improve system reliability, scalability, and operational quality by managing incident response, production readiness, and quality culture. | 8+ years in program management with 3+ years in technical reliability domains, strong technical fluency in system architecture and software delivery, and experience leading large-scale engineering programs. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. Job Description We're looking for an experienced, technical Staff-level Technical Program Manager (TPM) to lead our Quality and Reliability efforts across critical systems and services. This is a high-impact, individual contributor role for someone who has done this before, who can build structure where needed, navigate ambiguity, and drive outcomes across multiple teams and domains. You’ll be responsible for leading cross-functional programs to improve system reliability, scalability, and operational quality, from improving incident response and production readiness to redefining the ways we test and deploy software. This is not a generalist role: we’re looking for a TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale. What You’ll Do Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness). Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success. Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live. Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets. Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership. Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling. Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency. Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative. Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes. Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems. Qualifications 8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains. Strong understanding of system architecture, distributed systems, and reliability engineering principles. Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. Demonstrated success defining and improving SLOs, SLIs, and production readiness processes. Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success. Skilled at translating complex technical goals into clear, actionable, and measurable outcomes. Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication. Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority. Comfortable balancing technical depth with business priorities to influence outcomes. Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience. Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups Salary Range: $190,000 - 220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead and own the quality and reliability program, drive cross-functional initiatives, manage production readiness, and improve incident management processes. | 8+ years program management with 3+ years in technical reliability domains, strong technical understanding of distributed systems, SDLC, CI/CD, and experience with Atlassian tools. | Description: • Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness). • Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success. • Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live. • Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets. • Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership. • Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling. • Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency. • Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative. • Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes. • Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems. Requirements: • 8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains. • Strong understanding of system architecture, distributed systems, and reliability engineering principles. • Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. • Demonstrated success defining and improving SLOs, SLIs, and production readiness processes. • Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success. • Skilled at translating complex technical goals into clear, actionable, and measurable outcomes. • Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication. • Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority. • Comfortable balancing technical depth with business priorities to influence outcomes. • Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience. • Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure. Benefits: • Base salary per year (paid semi-monthly) • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • 2x / year in-person team meet-ups

Lead cross-functional programs to improve system reliability, scalability, and operational quality by driving quality initiatives, production readiness, incident management, and tooling automation. | 8+ years program management with 3+ years in technical reliability domains, strong system architecture knowledge, experience with SDLC, CI/CD, incident management, Atlassian tools, and a technical degree or equivalent. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. Job Description We're looking for an experienced, technical Staff-level Technical Program Manager (TPM) to lead our Quality and Reliability efforts across critical systems and services. This is a high-impact, individual contributor role for someone who has done this before, who can build structure where needed, navigate ambiguity, and drive outcomes across multiple teams and domains. You’ll be responsible for leading cross-functional programs to improve system reliability, scalability, and operational quality, from improving incident response and production readiness to redefining the ways we test and deploy software. This is not a generalist role: we’re looking for a TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale. What You’ll Do Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness). Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success. Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live. Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets. Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership. Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling. Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency. Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative. Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes. Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems. Qualifications 8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains. Strong understanding of system architecture, distributed systems, and reliability engineering principles. Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. Demonstrated success defining and improving SLOs, SLIs, and production readiness processes. Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success. Skilled at translating complex technical goals into clear, actionable, and measurable outcomes. Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication. Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority. Comfortable balancing technical depth with business priorities to influence outcomes. Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience. Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups Salary Range: $190,000 - 220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead and drive quality and reliability programs across multiple teams to improve system scalability, incident response, and production readiness. | 8+ years program management with 3+ years in technical reliability domains, strong system architecture knowledge, experience with CI/CD, incident management, and cross-team leadership. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. Job Description We're looking for an experienced, technical Staff-level Technical Program Manager (TPM) to lead our Quality and Reliability efforts across critical systems and services. This is a high-impact, individual contributor role for someone who has done this before, who can build structure where needed, navigate ambiguity, and drive outcomes across multiple teams and domains. You’ll be responsible for leading cross-functional programs to improve system reliability, scalability, and operational quality, from improving incident response and production readiness to redefining the ways we test and deploy software. This is not a generalist role: we’re looking for a TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale. What You’ll Do Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness). Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success. Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live. Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets. Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership. Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling. Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency. Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative. Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes. Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems. Qualifications 8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains. Strong understanding of system architecture, distributed systems, and reliability engineering principles. Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. Demonstrated success defining and improving SLOs, SLIs, and production readiness processes. Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success. Skilled at translating complex technical goals into clear, actionable, and measurable outcomes. Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication. Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority. Comfortable balancing technical depth with business priorities to influence outcomes. Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience. Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure. Additional Information Benefits Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups Salary Range: $190,000 - 220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Lead cross-functional programs to improve system reliability, scalability, and operational quality, including incident response, production readiness, and quality culture. | 8+ years program management with 3+ years in technical reliability domains, strong system architecture knowledge, experience with SDLC, CI/CD, incident management, and Atlassian tools. | PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges. Job Description We're looking for an experienced, technical Staff-level Technical Program Manager (TPM) to lead our Quality and Reliability efforts across critical systems and services. This is a high-impact, individual contributor role for someone who has done this before, who can build structure where needed, navigate ambiguity, and drive outcomes across multiple teams and domains. You’ll be responsible for leading cross-functional programs to improve system reliability, scalability, and operational quality, from improving incident response and production readiness to redefining the ways we test and deploy software. This is not a generalist role: we’re looking for a TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale. What You’ll Do • Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness). • Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success. • Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live. • Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets. • Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership. • Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling. • Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency. • Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative. • Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes. • Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems. Qualifications • 8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains. • Strong understanding of system architecture, distributed systems, and reliability engineering principles. • Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. • Demonstrated success defining and improving SLOs, SLIs, and production readiness processes. • Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success. • Skilled at translating complex technical goals into clear, actionable, and measurable outcomes. • Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication. • Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority. • Comfortable balancing technical depth with business priorities to influence outcomes. • Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience. • Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure. Additional Information Benefits • Base salary per year (paid semi-monthly) • Fast- paced and professional work culture • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • 2x / year in-person team meet-ups Salary Range: $190,000 - 220,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.