PatientPoint

Design and maintain scalable backend systems and APIs in AWS, collaborate cross-functionally, and mentor junior engineers. | 6+ years backend experience, expert Python 3, cloud-native architecture, relational databases, microservices, and front-end JavaScript frameworks. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: 4-5 weeks per year Job Summary The Senior Software Engineer brings deep expertise in designing and implementing scalable software platforms across infrastructure, tools, and development methodologies. In this role, you’ll help build PatientPoint’s next-generation unified platform using Python 3, Google Ad Manager, Elasticsearch, and AWS. You thrive in environments that demand high-performance, production-grade code, and take ownership of your work from architecture through delivery. You’re driven to solve complex problems at scale and are motivated by building software that makes a meaningful impact. You want to build things that matter. What You’ll Do Design, build, and maintain robust backend systems and APIs deployed in AWS across multiple technical domains Develop scalable, high-performance solutions that follow modern software design principles and meet business requirements Contribute to architectural discussions and drive implementation of clean, reusable solutions across services Ensure the stability, performance, and scalability of core platform services and APIs Participate actively in Agile ceremonies such as planning, retrospectives, and story grooming Conduct thorough code reviews, share technical feedback, and contribute to continuous code quality improvements Collaborate cross-functionally with Product, DevOps, and Security to support high-quality software delivery Mentor peers and junior engineers through thoughtful collaboration and knowledge sharing. Use AI-based development tools to build high-quality, high-performance AdTech products. What We Need 6+ years of experience in backend software engineering focused on building enterprise-grade applications 4+ years developing scalable, high-performance, high availability microservices 4+ years designing cloud-native architectures and implementing infrastructure as code 4+ years of hands-on experience with relational databases and writing optimized SQL queries 2+ years of front-end development experience using JavaScript, TypeScript, and frameworks such as React or Angular Advanced proficiency in Python 3, with expert-level knowledge required (a coding assessment will be administered to evaluate this proficiency). Desired Qualifications Hands-on experience with observability tools and performance monitoring platforms, including New Relic and Sentry Elasticsearch experience or other cloud-native search technologies Background in containerization and orchestration platforms such as Docker, Amazon ECS, and Kubernetes Familiarity with cloud security concepts and protocols including OAuth2, JWT, HMAC, data encryption, hashing, and secret management Proven ability to collaborate with cross-functional partners such as Product, DevOps, and Security Understanding of digital advertising ecosystems and platforms such as Google Ad Manager, Kevel, Sizmek, and DV360 Awareness of healthcare compliance standards and regulatory frameworks like HIPAA and PHI Experience developing software with a focus on customer feedback and iterative improvement What You'll Need to Succeed Self-motivation, strong ambition, and interest in directly impacting business results. Resourcefulness, multi-tasking skills, and creative problem-solving skills. Resiliency and ability to overcome challenges, sound business judgment. Passion for relationship building and building trusted partnerships. Base Salary Band: $88,299.55-$164,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Why is PatientPoint a Best Place to Work! Read More Teammate Honored as "Top Woman in Tech". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Manage client strategy and insights to deliver data-driven recommendations supporting business decisions and brand performance. | Requires 6+ years in data-driven roles, proficiency in Excel and visualization tools, strong communication and collaboration skills, and some management experience. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Required: Less than 10% Job Summary We are seeking a Manager, Client Strategy & Insights. As Manager, you will work alongside the Senior Director, communicating with internal stakeholders and external clients to address and bring evidence to respond to strategic questions. You will assist in discovering data-driven insights and providing recommendations to support business decisions. Leveraging your strong relationship building and analytical abilities, you will collaborate with cross-functional teams to optimize brand performance and ROI, enhance customer experiences, and contribute to client retention and growth. This role works consistently with cross functional support teams. Preference will be given to candidates with a combination of previous experience working within a digital healthcare marketing/media company – specifically responsible for using data to gauge marketing program performance. What You’ll Do • Functional Area Management: This position works with the Senior Director to plan, execute, and deliver program performance metrics such as brand lift and ROI. Your ability to work with cross-functional teams (Data & Analytics, Sales, etc.). • Provide brand recommendations: Work directly with clients to determine their key determinants of success and provide recommendations to deliver. • Provide actionable insights: Translate data findings into actionable insights and strategic recommendations to improve decision-making processes and drive business performance. • Present findings: Communicate complex analytical findings in a clear and concise manner to both technical and non-technical stakeholders, including presentations, reports, and visualizations. • Continuously improve analytics recommendations: Stay updated on industry trends, emerging technologies, and best practices in analytics, and apply them to enhance the team's analytical capabilities and efficiency. What We Need • Bachelor's degree • 6+ years of experience in a data-driven roles • Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI) • Familiarity with statistics: While direct calculation and use of statistical methods and advanced analytics techniques is not required, the ability to interpret them to identify patterns, trends, and correlations is key. • Ability to manage others: Open to or experience managing employees at various career levels - helping them to think through the best approach to solving the issue at hand. Desired Qualifications • Experience in data driven role within sales and client support What You'll Need to Succeed • Business acumen: Demonstrated understanding of business operations, pharmaceutical industry dynamics, and key performance indicators (KPIs). Ability to translate data insights into actionable recommendations aligned with business goals. • Communication skills: Excellent written and verbal communication skills to effectively convey complex analytical concepts and findings to both technical and non-technical stakeholders. Experience in creating compelling data visualizations is a plus. • Collaboration and teamwork: Proven ability to work collaboratively in a cross-functional team environment, partnering with stakeholders at various levels. Strong interpersonal skills and the ability to influence decision-making through data-driven insights. • Problem-solving orientation: Strong problem-solving skills with the ability to think critically, identify patterns, and propose innovative solutions. • Attention to detail: Strong attention to detail and commitment to delivering high-quality, accurate, and reliable analytical work products. • Continuous learning mindset: Eagerness to stay updated on the latest advancements in analytics, data science, and pharmaceutical industry trends through self-learning, attending conferences, and participating in relevant training programs Base Salary Band: $94,026 - $141,400 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Why is PatientPoint a Best Place to Work! Read More • Teammate Honored as "Top Woman in Tech". Read More • Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead strategy, roadmap, and delivery of content intelligence platform, managing a product manager and collaborating cross-functionally for AI-driven product development. | Bachelor's degree with 6+ years product management experience, strong data literacy, and ability to navigate ambiguity in healthcare tech. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary PatientPoint is seeking a Group Product Manager (GPM) to lead the evolution of our content tools, services and API’s. With a focus on product discovery and delivery in partnership with our customer-facing product teams and in alignment with content partners, you’ll be the driving force behind the product team, responsible for solving for the future of PatientPoint’s content capabilities, creating measurable impact, and helping mature best practices as we build our product-led culture. In this role, you will operate as a senior player-coach, with accountability for product outcomes for the content platform and enabling outcomes for stream-aligned product teams that support core and Precision products. You’ll coach, improve and achieve PatientPoint’s product practice standards within the Content Intelligence domain. And you’ll manage a product manager responsible for PatientPoint’s provider hub, determining the future for content tools that are both internally and customer-facing. This is a hands-on role that requires strong product instincts, ability to navigate ambiguity with structured thinking, strong data acumen, a sense of urgency, ability to lead through change, and a relentless focus on value creation. What You’ll Do Own the strategy, roadmap and outcomes for the content intelligence platform (digital platform and tools used to ingest, store and smartly deliver content to products in provider offices and Precision partner products). Source information from experts, partners, stakeholders and customers to frame customer problems that are worth solving. Adapt the product strategy and then translate it into meaningful product bets that align with PatientPoint’s mission and OKR’s. Be the expert for a product and/or product group. Serve as the expert for provider content experiences at the point of care, staying informed on market trends, customer needs, and competitive dynamics. Conduct competitor product teardowns, understand rational for content capability differentiation in the market, and educate product peers and internal partners/stakeholders on opportunities. Lead product discovery and delivery. Partner closely with peer product teams, engineering, design, content and business partners to frame the right problems, run structured discovery, validate solutions, and deliver high-quality product experiences. And ensure alignment with portfolio leadership proactively. Champion AI-forward product development. Leverage AI as an enabling capability in every aspect of product development and solutioning – enabling faster alignment, communication, analysis and document creation that power faster-time-to-insights and time-to-market; and best-in-class product capabilities and experiences. Drive measurable business impact. Define success through clear KPIs and OKRs tied to engagement, retention, and revenue. Establish dashboards and new metrics as needed. Continuously assess performance, generate insights, and prioritize with data. Help the team interpret performance data and iterate quickly. Prioritize and effectively manage expectations. Gather input from your team(s) and working group to inform your perspective, and then prioritize aggressively to focus the team’s investment on the most impactful work to achieve goals. Champion Cross-Functional Collaboration. Work closely with Provider Sales, Client Sales, Customer Support, Data, and other partners to ensure alignment, velocity, smooth delivery, and strong go-to-market execution. Elevate the Voice of the Customer. Serve as the conduit between the customer, content and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors. Iterate/advance tactics used by PatientPoint to build user empathy. Lead through influence. Operate as a senior IC who sets direction, raises the bar for product thinking, and contributes to a strong product culture. Mentor product and sr. product peers, with future people leadership potential. May manage and coach 1-2 product professionals. What We Need Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI) or a related field is required. 6+ years of experience in product management, product development, or a related field. Demonstrated success owning and scaling content platform products with measurable outcomes connected to business strategy. Strong product discovery skills and deep experience validating ideas before heavy investment (ex. experience with A/B testing, experimentation frameworks, and hypothesis-driven development). Proven ability to translate strategy into actionable roadmaps and product bets High data literacy and comfort defining, gathering (w/ SQL or similar), tracking, and interpreting product metrics Strong business acumen and ability to balance customer, revenue, and technical considerations Excellent communication and storytelling skills; can align execs, partners and engage teams. Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies. Fluency with modern AI platforms (Claude, ChatGPT, Figma Make, etc.). Desired Qualifications MBA or related Masters degre Previous experience at growth- or mature-stage companies with mature product organizations; leveraging a modern product operating model with dedicated prod-eng teams and outcome-led goals. Previous experience in healthcare/health tech, or environment with similar data privacy considerations Previous experience with recommendation systems and mixed media types including articles, video, infographics and innovative formats. Previous experience with DOOH platforms such as BroadSign, SignageOS, or similar is a plus What You'll Need to Succeed You can move between strategy and execution with ease - connecting the “why” to the “what” and “how.” You are able to see the field, from internal opportunities to external competition, and define the path toward transformational growth. You don’t just ship features - you solve real problems and prove it with data. You are self-sufficient in defining the right metrics to track in an unstructured environment, and proficient in pulling the data you need with minimal support. You’re a trusted partner to engineers, designers and business partners, and know how to co-lead with humility and clarity. You are able to model and mentor product management best practices within your peer group. You are able to mature processes, measurement and product capabilities with some degree of autonomy, connecting dots across the portfolio. You thrive in ambiguity, drive momentum, and keep teams focused on outcomes. You proactively manage expectations in a complex environment of partners and stakeholders, to sustain alignment and momentum. You advocate for the customer without losing sight of business constraints. You lead through influence and foster accountability without command-and-control tactics. Base Salary Band: $166,000.00 - $231,700.00 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Plan and deliver program metrics, provide client recommendations, translate data into insights, and communicate findings to stakeholders. | Bachelor's degree, 6+ years in data-driven roles, proficiency in Excel and visualization tools, statistical knowledge, and management experience. | Job Description: • Work with the Senior Director to plan, execute, and deliver program performance metrics • Work directly with clients to provide recommendations • Translate data findings into actionable insights • Communicate complex analytical findings to stakeholders • Stay updated on industry trends and enhance the team's analytical capabilities Requirements: • Bachelor's degree • 6+ years of experience in a data-driven roles • Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI) • Familiarity with statistics: ability to interpret patterns, trends, and correlations • Ability to manage others: experience helping employees at various career levels Benefits: • Competitive compensation • Flexible time off • Hybrid work options • Mental and emotional wellness resources • 401(k) plan • Comprehensive range of modernized benefits and cultural perks

Lead and execute complex cross-functional technical programs related to digital out-of-home advertising technology to improve monetization and scalability. | 8+ years in technical program management within Ad Tech or related marketing technology domains, experience with DOOH ad serving and programmatic integrations, strong understanding of digital advertising technologies and standards. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: Less than 15% Job Summary We are looking for a Technical Program Manager, Ad Tech to drive execution and delivery of key advertising technology initiatives powering PatientPoint's Digital Out-of-Home (DOOH) monetization capabilities. This role will sit at the intersection of product, engineering, data, ad operations and sales, ensuring that our ad tech infrastructure, programmatic channels, and demand solutions scale to meet strategic goals. We're looking for a strong executor who can connect delivery to business outcomesYou will lead complex, cross-functional programs that enable automation, improve performance, and unlock new revenue opportunities across our digital out of home advertising ecosystem. What You'll Do • Own the planning and execution of technical programs related to DOOH ad serving, programmatic integrations, inventory and order management systems from strategy through delivery. • Drive alignment across product, engineering, analytics, operations, and partner teams to translate business goals into integrated execution plans. • Manage third-party vendor integrations and technical partner implementations (e.g., Ad Server, CMS, OMS, SSPs, analytics & measurement verification vendors). • Monitor key KPIs (fill rate, eCPM, demand diversity, etc.) and drive continuous improvements across platforms that impact monetization performance and system scalability. • Support data and infrastructure initiatives around audience targeting, inventory monetization, and measurement. • Proactively identify risks and remove blockers to ensure progress and delivery against milestones. • Document workflows, decisions and outcomes, building playbooks that enable repeatability and scale. • Drive cross-functional alignment on goals, timelines, and deliverables. • Lead program rituals like stand-ups, check-ins, and reviews. What We Need • Bachelor's degree in Business, Computer Science, Engineering, or a related field • 8+ years of technical program management experience in Ad Tech, Programmatic, or related Mar Tech domains. • Hands-on experience managing delivery across DOOH components such as content management systems, ad servers, oRTB integrations, header bidding, or supply-side platforms. • Strong understanding of digital out of home advertising technologies and standards, including contextual & location-based targeting, dynamic content delivery, inventory / content management systems, IAB & MRC viewability standards, and audience multipliers. • Demonstrated ability to manage large-scale initiatives across multiple teams and stakeholders. • Proven success in scaling systems, infrastructure, or operations in fast-paced environments. Desired Qualifications • Familiarity with platforms like Broadsign, Vistar, Place Exchange, or similar, in addition to traditional omnichannel ad technology stacks. • Experience working with data teams to build pipelines and dashboards for campaign performance and monetization. • Technical literacy with REST APIs, server-to-server integrations, and cloud environments (AWS, GCP, etc.). • PMP, Scrum Master, or Agile certification What You'll Need to Succeed • You see the big picture while delivering scalable, detailed solutions. • You think in systems and connect technical work to business impact. • You remove blockers, drive execution, and keep programs on track. • You bring clarity to complexity and turn ambiguity into action. • You build trust across teams and use data to guide decisions. Base Salary Band: $140,000 to $193,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint:PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead and execute technical programs for DOOH ad serving and programmatic integrations, managing cross-functional teams and vendor partnerships to improve monetization and system scalability. | 8+ years in technical program management within Ad Tech or related domains, hands-on experience with DOOH ad tech components, strong understanding of digital advertising technologies, and relevant certifications. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: Less than 15% Job Summary We are looking for a Technical Program Manager, Ad Tech to drive execution and delivery of key advertising technology initiatives powering PatientPoint’s Digital Out-of-Home (DOOH) monetization capabilities. This role will sit at the intersection of product, engineering, data, ad operations and sales, ensuring that our ad tech infrastructure, programmatic channels, and demand solutions scale to meet strategic goals. We’re looking for a strong executor who can connect delivery to business outcomes. You will lead complex, cross-functional programs that enable automation, improve performance, and unlock new revenue opportunities across our digital out of home advertising ecosystem. What You’ll Do • Own the planning and execution of technical programs related to DOOH ad serving, programmatic integrations, inventory and order management systems from strategy through delivery. • Drive alignment across product, engineering, analytics, operations, and partner teams to translate business goals into integrated execution plans. • Manage third-party vendor integrations and technical partner implementations (e.g., Ad Server, CMS, OMS, SSPs, analytics & measurement verification vendors). • Monitor key KPIs (fill rate, eCPM, demand diversity, etc.) and drive continuous improvements across platforms that impact monetization performance and system scalability. • Support data and infrastructure initiatives around audience targeting, inventory monetization, and measurement. • Proactively identify risks and remove blockers to ensure progress and delivery against milestones. • Document workflows, decisions and outcomes, building playbooks that enable repeatability and scale. • Drive cross-functional alignment on goals, timelines, and deliverables. • Lead program rituals like stand-ups, check-ins, and reviews. What We Need • Bachelor’s degree in Business, Computer Science, Engineering, or a related field • 8+ years of technical program management experience in Ad Tech, Programmatic, or related Mar Tech domains. • Hands-on experience managing delivery across DOOH components such as content management systems, ad servers, oRTB integrations, header bidding, or supply-side platforms. • Strong understanding of digital out of home advertising technologies and standards, including contextual & location-based targeting, dynamic content delivery, inventory / content management systems, IAB & MRC viewability standards, and audience multipliers. • Demonstrated ability to manage large-scale initiatives across multiple teams and stakeholders. • Proven success in scaling systems, infrastructure, or operations in fast-paced environments. Desired Qualifications • Familiarity with platforms like Broadsign, Vistar, Place Exchange, or similar, in addition to traditional omnichannel ad technology stacks. • Experience working with data teams to build pipelines and dashboards for campaign performance and monetization. • Technical literacy with REST APIs, server-to-server integrations, and cloud environments (AWS, GCP, etc.). • PMP, Scrum Master, or Agile certification What You'll Need to Succeed • You see the big picture while delivering scalable, detailed solutions. • You think in systems and connect technical work to business impact. • You remove blockers, drive execution, and keep programs on track. • You bring clarity to complexity and turn ambiguity into action. • You build trust across teams and use data to guide decisions. Base Salary Band: $140,000 to $193,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Design and conduct survey-based research to deliver actionable insights that inform strategic decisions across product, marketing, and sales teams to improve patient engagement and health outcomes. | Bachelor’s degree with 5+ years in primary/custom market research, strong survey design and analysis skills, knowledge of CX frameworks, proficiency in survey and data tools, and preferably healthcare or behavioral science experience. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary We are seeking a detail-oriented and insights-driven Senior Market Research Analyst to support internal stakeholders with strategic decision-making. In this role, you will partner closely with the Senior Lead to design, execute, and analyze survey-based research that delivers strategic and actionable insights on user behavior, educational campaign effectiveness, content engagement, and market dynamics. Your work will empower cross-functional teams—from product to marketing to sales—to make data-informed decisions that improve patient experiences and health outcomes. What You’ll Do • Collaborate with internal teams to identify research needs and define objectives, hypotheses, and success metrics. • Lead the design and execution of custom survey research, including the development of questionnaires and moderator guides; programming surveys and monitoring fieldwork; conducting in-depth interviews among patients, providers, and healthcare staff. • Conduct and manage ongoing CX tracking studies. • Analyze and synthesize data into clear, actionable insights and deliverables. Report findings to cross-functional stakeholders and leadership, translating complex data into compelling stories that drive action. • Stay informed on trends in digital health, patient engagement, and healthcare marketing communications. What We Need • Bachelor’s degree in Market Research, Psychology, Marketing, Data Analytics, Business, or a related field. • 5+ years of experience in primary/custom market research, with hands-on experience designing and conducting surveys. • Strong knowledge of CX frameworks (e.g., NPS, CSAT, CES), Voice of customer programs, and journey mapping • Proficiency in survey platforms (e.g., Qualtrics, SurveyMonkey, Medallia), data analysis tools (e.g., SPSS/Stata, Excel), and PowerPoint. Desired Qualifications • Experience in Healthcare, OTC/CPG, or behavioral science • Experience with data visualization tools (e.g., Power BI, Looker) and coding languages (e.g., SQL, R) • Experience with behavioral analytics, segmentation, or mixed-method research approaches What You'll Need to Succeed • You’re passionate about turning insights into impact—especially when it comes to improving patient engagement and health outcomes. Success in this role will be fueled by: • Curiosity & Learning Mindset: You ask “why,” explore beyond the surface, and stay current on research trends and methodologies. • Attention to Detail: You bring precision to every step—from survey design to final presentation—ensuring clarity and accuracy. • Clear Communication: You distill complex data into compelling stories for stakeholders at all levels. • Collaborative Mindset: Skilled at working cross-functionally and influencing through data-driven insights. • Proactive Drive: You bring energy, adaptability, and focus to managing multiple priorities and seeing projects through to completion. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V