PatientPoint

Own and prioritize roadmap for digital educational content product, collaborating with teams to define customer problems and measure outcomes. | Bachelor's degree and 2-5 years product management experience with strong discovery, data literacy, and communication skills. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary PatientPoint is seeking a Product Manager to focus on one of our patient engagement product lines. With a focus on product discovery and delivery within a strategically important area of our business, you'll be a driving force behind a cross-functional product team, responsible for solving complex customer problems, creating measurable impact, and helping mature best practices as we build our product-led culture. You’ll operate at a strategic and tactical level – building deep expertise to own the team’s problem space, guiding rapid product discovery that better defines and validates new opportunities and product optimizations, ensuring outcomes are aligned with strategic goals and user needs, and building strong relationships with partners across our business to ensure well informed plans and smooth product iterations and delivery. This is a hands-on role that requires strong product instincts, structured thinking, data literacy, a sense of urgency, ability to lead through change, and a relentless focus on value creation. What You’ll Do Own and prioritize the roadmap for your product (a digital experience that delivers educational content and sponsored messaging to patients). Work with your cross functional team and partners to define and frame customer problems that are worth solving. Collaborate with your team to help formulate strategy and then translate it into meaningful product bets that align with PatientPoint's mission and OKR's. Be the expert for a product space. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of point of care experiences. Measure Outcomes, Not Output. Inform how success is defined with meaningful KPIs tied to customer behavior and business value. Help the team interpret performance data, learn quickly, and iterate accordingly. Drive structured product discovery. Leverage your experience/toolkit of discovery tactics, and your partners in design and engineering, to test, validate and de-risk ideas. Tactics may include user interviews, prototyping, data, or various testing methodologies. Inform and monitor success metrics for your projects and the outcomes that your roadmap delivers. Create and leverage data and insights to understand what’s happening in your product, how it ties to business value, and to craft compelling rationale for planning and readouts. Prioritize and effectively manage expectations. Gather input from your team and working group to inform your perspective, and then prioritize aggressively to focus the team’s energy on the most impactful work. Champion Cross-Functional Collaboration. Work fluidly with stakeholders across Product Marketing, Content, Data, Sales, Legal, and Customer Success. Ensure alignment without losing momentum. Elevate the Voice of the Customer. Serve as the conduit between the customer and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors. What We Need Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI) or a related field is required. MBA or related Masters degree preferred. 2-5 years of experience in product management in digital media and consumer health tech environments. Demonstrated success leading empowered product teams to meaningful outcomes. Deep understanding of content serving strategies and algorithms, including machine learning/AI strategies. Strong discovery skills- experience validating ideas before investing heavily in delivery. Experience with A/B testing, experimentation frameworks, and hypothesis-driven development. Strong data literacy and experience leveraging data to influence product decisions High business acumen and comfort navigating technical tradeoffs with Engineering partners. Excellent communication and storytelling skills; can align execs, partners and engage teams. Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies. Desired Qualifications Technical proficiency with analytics and management tools such as Salesforce, JIRA, Looker, and SQL. Experience with interactive patient engagement systems or healthcare communication platforms, and healthcare data. Strong preference for candidates with a deep understanding of privacy, consent, and regulatory requirements including HIPAA and PHI. Understanding of healthcare marketing compliance, including pharmaceutical advertising regulations. Technical proficiency with analytics tools and leveraging SQL for data analysis. What You'll Need to Succeed You can move between strategy and execution with ease - connecting the “why” to the “what” and “how.” You are able to see the field, from competitive teardowns to internal opportunities, and define the path toward transformational product growth. You don’t just ship features - you solve real problems and prove it with data. You are able to define the right metrics to track in an unstructured environment, and proficient in pulling the data you need with minimal support. You’re a trusted partner to engineers, designers and business partners, and know how to co-lead with humility and clarity. You are able to model and mentor product management best practices within your peer group. You are able to mature processes, measurement and product capabilities with some degree of autonomy, connecting dots across the portfolio. You advocate for the customer without losing sight of business constraints. You lead through influence and foster accountability without command-and-control tactics. You thrive in ambiguity, drive momentum, and keep teams focused on outcomes. Base Salary Band: $90,000 - $161,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Own and prioritize sprint-level execution including writing user stories, grooming backlogs, and managing trade-offs for digital advertising products. | 3+ years product management experience in Ad Tech or digital media platforms with knowledge of publisher-side advertising systems and technical tools like Salesforce, JIRA, and SQL. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: Less than 10% Job Summary Join PatientPoint, a leading force in digital health, and help us turn every patient touchpoint into an opportunity for impact. Our mission: to empower better health by delivering timely, behavior-changing content in doctors’ offices across the US. With a rapidly expanding network spanning tens of thousands of physician practices and hundreds of thousands of providers, your work here will directly influence how patients and clinicians make decisions… giving you a chance to drive meaningful outcomes at scale. PatientPoint is seeking a Product Manager to join our growing Ad Tech team focused on scaling PatientPoints advertising platform, with a focus on our Precision product. This role sits at the intersection of client management, healthcare, media, measurement, and technology, and plays a critical part in delivering relevant, compliant, and high-performing advertising experiences that advance both patient education and partner engagement objectives. You will collaborate closely with engineering, analytics, and operational teams to execute a roadmap that delivers seamless programmatic advertising, advanced targeting, and yield optimization across our healthcare-focused digital ad products. You will collaborate and contribute closely with peers focused on (de-identified) targeting and programmatic monetization. What You’ll Do Own and prioritize sprint-level execution, write user stories, groom backlogs, manage trade-offs, and QA deliveries, inform strategy and ensure alignment with business objectives. Collaborate with engineers, analysts, and campaign ops to deliver seamless, secure, and scalable ad experiences across all patient-facing digital endpoints, continuously enhancing ad serving platforms and proprietary ad management tools. Support integrations with SSPs, DSPs, ad servers, creative delivery platforms, and patient engagement platforms. Serve as the primary liaison for the digital advertising product and initiatives you focus on, aligning cross-functional stakeholders across commercial, sales, content, compliance, and technical teams to ensure coordinated execution. Define and monitor success metrics for ad performance; improve instrumentation of, and leverage, analytics to drive ongoing improvements in effectiveness, relevance, and user engagement. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of healthcare ad tech innovation. Translate strategic product vision into detailed execution plans Drive post-launch feedback loops and product iteration Contribute to platform documentation, process design, and product enablement materials What We Need 3+ years of experience in product management, ideally within Ad Tech, digital media platforms (with a focus on publisher experience), or health tech environments. Deep understanding of publisher side digital advertising systems, including Google Ad Manager, DV360, Kevel, VAST/VPAID standards, SSPs/DSPs, and IAB guidelines. Proven experience integrating data and business systems such as Snowflake and Salesforce with ad server platforms. Strong technical writing skills, proficient at creating detailed, actionable product requirements and documentation. Demonstrated ability to effectively collaborate cross-functionally, balancing both technical and business considerations. Desired Qualifications Experience working with patient- or healthcare-related platforms, with a strong understanding of privacy, consent, and regulatory requirements including HIPAA and PHI. Understanding of healthcare marketing compliance, including pharmaceutical advertising regulations. Previous ownership and accountability for revenue-generating products, including budgeting, forecasting, and financial analysis. Technical proficiency with analytics and management tools such as Salesforce, JIRA, Looker, and SQL. Bachelor’s degree in Computer Science or related field, or equivalent practical experience What You'll Need to Succeed Ability to drive clarity in a fast-moving, high-ambiguity environment High technical fluency and comfort working with engineers, vendors, and business stakeholders Exceptional communication skills and the ability to lead and collaborate across cross-functional teams. A builder’s mindset and commitment to scalable infrastructure Outcome-driven, always connecting roadmap to measurable result Base Salary Band: $90,000-$161,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Own and prioritize the roadmap for a digital product line, focusing on product discovery and delivery aligned with company goals. | Bachelor's degree and 5+ years product management experience with strong discovery, data literacy, and business acumen. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: 10-15 days per year Job Summary PatientPoint is seeking a Senior Product Manager (Sr. PM) to lead one of our provider and patient-facing product lines. With a focus on product discovery and delivery within a strategically important area of our business, you’ll be the driving force behind a cross-functional product team, responsible for solving complex customer problems, creating measurable impact, and helping mature best practices as we build our product-led culture. You’ll operate at a strategic and tactical level - owning the team’s problem space with deep expertise, pulling from your deep toolkit to guide rapid product discovery that better defines and validates new opportunities and product optimizations, ensuring outcomes are aligned with strategic goals and user needs, and building strong relationships with partners across our business to ensure well informed plans and smooth product iterations and delivery. This is a hands-on role that requires strong product instincts, structured thinking, data literacy, a sense of urgency, ability to lead through change, and a relentless focus on value creation. What You’ll Do Own and prioritize the roadmap for your product (a digital experience in provider offices/DOOH, driven by passive and/or interactive content and tools). Work with your cross functional team and partners to define and frame customer problems that are worth solving. Help create strategy and then translate it into meaningful product bets that align with PatientPoint’s mission and OKR’s. Be the expert for a product space. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of DOOH and point of care experiences. Measure Outcomes, Not Output. Define success using meaningful KPIs tied to customer behavior and business value. Help the team interpret performance data, learn quickly, and iterate accordingly. Drive structured product discovery. Leverage your deep experience/toolkit of discovery tactics, and your partners in design and engineering, to test, validate and de-risk ideas. Tactics may include user interviews, prototyping, data, or various testing methodologies. Define and monitor success metrics for your projects and the outcomes that your roadmap delivers. Create and leverage data and insights to understand what’s happening in your product, how it ties to business value, and to craft compelling rationale for planning and readouts. Prioritize and effectively manage expectations. Gather input from your team and working group to inform your perspective, and then prioritize aggressively to focus the team’s energy on the most impactful work. Champion Cross-Functional Collaboration. Work fluidly with stakeholders across Product Marketing, Content, Data, Sales, Legal, and Customer Success. Ensure alignment without losing momentum. Elevate the Voice of the Customer. Serve as the conduit between the customer and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors. Mentor junior team members. Support junior PMs or associate team members (as a peer) by modeling strong product practices, offering feedback, and contributing to a high-performing product culture. What We Need Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI) or a related field 5+ years of experience in product management, product development, or a related field. Demonstrated success leading empowered product teams to meaningful outcomes. Strong discovery skills—able to validate ideas before investing heavily in delivery. Experience with A/B testing, experimentation frameworks, and hypothesis-driven development. Strong data literacy and deep experience leveraging data to influence product decisions High business acumen and comfort navigating technical tradeoffs with Engineering partners. Excellent communication and storytelling skills; can align execs, partners and engage teams. Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies. Desired Qualifications MBA or related Masters degree. Technical proficiency with analytics and management tools such as Salesforce, JIRA, Looker, and SQL. Experience in a regulated product environment such as healthcare (ex. navigating data consent and content targeting). Previous experience with DOOH platforms such as BroadSign, SignageOS, or similar. What You'll Need to Succeed You can move between strategy and execution with ease - connecting the “why” to the “what” and “how.” You are able to see the field, from competitive teardowns to internal opportunities, and define the path toward transformational product growth. You don’t just ship features - you solve real problems and prove it with data. You are self-sufficient in defining the right metrics to track in an unstructured environment, and proficient in pulling the data you need with minimal support. You’re a trusted partner to engineers, designers and business partners, and know how to co-lead with humility and clarity. You are able to model and mentor product management best practices within your peer group. You are able to mature processes, measurement and product capabilities with some degree of autonomy, connecting dots across the portfolio. You advocate for the customer without losing sight of business constraints. You lead through influence and foster accountability without command-and-control tactics. You thrive in ambiguity, drive momentum, and keep teams focused on outcomes. Base Salary Band: $133,900 - $198,400 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Support and evolve Salesforce platform with a focus on Field Service Lightning, including requirements gathering, process improvement, user support, and UAT coordination. | 3+ years supporting Salesforce Service Cloud and FSL, with hands-on admin and configuration experience, strong communication skills, and familiarity with Agile methodologies. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Required: Less than 10% Job Summary We are seeking a Salesforce Business Analyst with Salesforce Administrator experience to support and evolve our Salesforce platform, with a strong emphasis on Field Service Lightning (FSL) and Service Operations. This role will play a critical part in discovering new business requirements, supporting day-to-day Salesforce operations, and providing helpdesk-level support to business users. The ideal candidate will serve as a trusted liaison between business stakeholders, support teams, and technical resources, ensuring Salesforce solutions are scalable, user-friendly, and aligned with operational goals—particularly around field service, technician workflows, and customer support processes. What You’ll Do Partner with business stakeholders to elicit, analyze, and document requirements for Salesforce enhancements and process improvements. Lead discovery sessions focused on Field Service Lightning, technician operations, customer support, and service workflows. Translate business needs into user stories, functional requirements, and acceptance criteria. Identify opportunities to improve efficiency across case management, work orders, scheduling, and asset/service lifecycle processes. Support and enhance Salesforce Field Service Lightning, including: Work orders, service appointments, and scheduling Technician assignment and workforce coordination Mobile technician experience and usability Assist with enhancements to technician-facing portals in Salesforce Experience Cloud. Partner with operations and field teams to improve visibility, reporting, and service KPIs. Act as a first-line support and helpdesk resource for Salesforce users: Triage issues, troubleshoot errors, and resolve user questions Escalate complex issues to development or integration teams as needed Maintain system documentation, release notes, and internal support guides. Lead and coordinate User Acceptance Testing (UAT): Develop test cases Partner with business users for validation Track and document feedback and defects Assist with change management, training, and adoption efforts for new Salesforce features. Promote a culture of continuous improvement across Salesforce Service and FSL capabilities. What We Need Bachelor’s degree or equivalent experience in a related field (e.g., business, technology, or a similar discipline) 3+ years of experience as a Salesforce Business Analyst or in a hybrid Business Analyst / Salesforce Admin role. Hands-on experience supporting Salesforce Service Cloud and Field Service Lightning (FSL). Working knowledge of Salesforce administration and configuration best practices. Experience gathering requirements using user stories, process flows, personas, and story mapping. Strong analytical, problem-solving, and documentation skills. Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders. Desired Qualifications Salesforce certifications, such as Salesforce Administrator (ADM 201), Business Analyst, Field Service Lightning Consultant. Experience with Salesforce tools and technologies, such as Flow, Process Builder, Salesforce Mobile Publisher, FSL Mobile App, or mobile workforce solutions. Familiarity with data management (i.e. Data Loader), reporting, and dashboards Familiarity with Agile/Scrum methodologies. Experience supporting service operations, field technicians, or asset-based business models. What You'll Need to Succeed Strong communication and collaboration skills to effectively engage with stakeholders, end users, and technical teams Ability to balance strategic discovery work with hands-on operational support. Customer-focused mindset with a passion for improving user experience. Detail-oriented and organized, capable of managing multiple priorities, sprints, and deadlines with accuracy and efficiency Adaptability and continuous learning mindset, staying current on Salesforce updates, features, and best practices. Comfort operating in a fast-paced, evolving Salesforce environment. A proactive, self-driven approach to problem-solving and collaboration. Base Salary Band: $73,327 - $114,907 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead and execute complex cross-functional technical programs related to digital out-of-home advertising technology to improve monetization and scalability. | 8+ years in technical program management within Ad Tech or related marketing technology domains, experience with DOOH ad serving and programmatic integrations, strong understanding of digital advertising technologies and standards. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: Less than 15% Job Summary We are looking for a Technical Program Manager, Ad Tech to drive execution and delivery of key advertising technology initiatives powering PatientPoint's Digital Out-of-Home (DOOH) monetization capabilities. This role will sit at the intersection of product, engineering, data, ad operations and sales, ensuring that our ad tech infrastructure, programmatic channels, and demand solutions scale to meet strategic goals. We're looking for a strong executor who can connect delivery to business outcomesYou will lead complex, cross-functional programs that enable automation, improve performance, and unlock new revenue opportunities across our digital out of home advertising ecosystem. What You'll Do • Own the planning and execution of technical programs related to DOOH ad serving, programmatic integrations, inventory and order management systems from strategy through delivery. • Drive alignment across product, engineering, analytics, operations, and partner teams to translate business goals into integrated execution plans. • Manage third-party vendor integrations and technical partner implementations (e.g., Ad Server, CMS, OMS, SSPs, analytics & measurement verification vendors). • Monitor key KPIs (fill rate, eCPM, demand diversity, etc.) and drive continuous improvements across platforms that impact monetization performance and system scalability. • Support data and infrastructure initiatives around audience targeting, inventory monetization, and measurement. • Proactively identify risks and remove blockers to ensure progress and delivery against milestones. • Document workflows, decisions and outcomes, building playbooks that enable repeatability and scale. • Drive cross-functional alignment on goals, timelines, and deliverables. • Lead program rituals like stand-ups, check-ins, and reviews. What We Need • Bachelor's degree in Business, Computer Science, Engineering, or a related field • 8+ years of technical program management experience in Ad Tech, Programmatic, or related Mar Tech domains. • Hands-on experience managing delivery across DOOH components such as content management systems, ad servers, oRTB integrations, header bidding, or supply-side platforms. • Strong understanding of digital out of home advertising technologies and standards, including contextual & location-based targeting, dynamic content delivery, inventory / content management systems, IAB & MRC viewability standards, and audience multipliers. • Demonstrated ability to manage large-scale initiatives across multiple teams and stakeholders. • Proven success in scaling systems, infrastructure, or operations in fast-paced environments. Desired Qualifications • Familiarity with platforms like Broadsign, Vistar, Place Exchange, or similar, in addition to traditional omnichannel ad technology stacks. • Experience working with data teams to build pipelines and dashboards for campaign performance and monetization. • Technical literacy with REST APIs, server-to-server integrations, and cloud environments (AWS, GCP, etc.). • PMP, Scrum Master, or Agile certification What You'll Need to Succeed • You see the big picture while delivering scalable, detailed solutions. • You think in systems and connect technical work to business impact. • You remove blockers, drive execution, and keep programs on track. • You bring clarity to complexity and turn ambiguity into action. • You build trust across teams and use data to guide decisions. Base Salary Band: $140,000 to $193,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint:PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead and execute technical programs for DOOH ad serving and programmatic integrations, managing cross-functional teams and vendor partnerships to improve monetization and system scalability. | 8+ years in technical program management within Ad Tech or related domains, hands-on experience with DOOH ad tech components, strong understanding of digital advertising technologies, and relevant certifications. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: Less than 15% Job Summary We are looking for a Technical Program Manager, Ad Tech to drive execution and delivery of key advertising technology initiatives powering PatientPoint’s Digital Out-of-Home (DOOH) monetization capabilities. This role will sit at the intersection of product, engineering, data, ad operations and sales, ensuring that our ad tech infrastructure, programmatic channels, and demand solutions scale to meet strategic goals. We’re looking for a strong executor who can connect delivery to business outcomes. You will lead complex, cross-functional programs that enable automation, improve performance, and unlock new revenue opportunities across our digital out of home advertising ecosystem. What You’ll Do • Own the planning and execution of technical programs related to DOOH ad serving, programmatic integrations, inventory and order management systems from strategy through delivery. • Drive alignment across product, engineering, analytics, operations, and partner teams to translate business goals into integrated execution plans. • Manage third-party vendor integrations and technical partner implementations (e.g., Ad Server, CMS, OMS, SSPs, analytics & measurement verification vendors). • Monitor key KPIs (fill rate, eCPM, demand diversity, etc.) and drive continuous improvements across platforms that impact monetization performance and system scalability. • Support data and infrastructure initiatives around audience targeting, inventory monetization, and measurement. • Proactively identify risks and remove blockers to ensure progress and delivery against milestones. • Document workflows, decisions and outcomes, building playbooks that enable repeatability and scale. • Drive cross-functional alignment on goals, timelines, and deliverables. • Lead program rituals like stand-ups, check-ins, and reviews. What We Need • Bachelor’s degree in Business, Computer Science, Engineering, or a related field • 8+ years of technical program management experience in Ad Tech, Programmatic, or related Mar Tech domains. • Hands-on experience managing delivery across DOOH components such as content management systems, ad servers, oRTB integrations, header bidding, or supply-side platforms. • Strong understanding of digital out of home advertising technologies and standards, including contextual & location-based targeting, dynamic content delivery, inventory / content management systems, IAB & MRC viewability standards, and audience multipliers. • Demonstrated ability to manage large-scale initiatives across multiple teams and stakeholders. • Proven success in scaling systems, infrastructure, or operations in fast-paced environments. Desired Qualifications • Familiarity with platforms like Broadsign, Vistar, Place Exchange, or similar, in addition to traditional omnichannel ad technology stacks. • Experience working with data teams to build pipelines and dashboards for campaign performance and monetization. • Technical literacy with REST APIs, server-to-server integrations, and cloud environments (AWS, GCP, etc.). • PMP, Scrum Master, or Agile certification What You'll Need to Succeed • You see the big picture while delivering scalable, detailed solutions. • You think in systems and connect technical work to business impact. • You remove blockers, drive execution, and keep programs on track. • You bring clarity to complexity and turn ambiguity into action. • You build trust across teams and use data to guide decisions. Base Salary Band: $140,000 to $193,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Design and conduct survey-based research to deliver actionable insights that inform strategic decisions across product, marketing, and sales teams to improve patient engagement and health outcomes. | Bachelor’s degree with 5+ years in primary/custom market research, strong survey design and analysis skills, knowledge of CX frameworks, proficiency in survey and data tools, and preferably healthcare or behavioral science experience. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary We are seeking a detail-oriented and insights-driven Senior Market Research Analyst to support internal stakeholders with strategic decision-making. In this role, you will partner closely with the Senior Lead to design, execute, and analyze survey-based research that delivers strategic and actionable insights on user behavior, educational campaign effectiveness, content engagement, and market dynamics. Your work will empower cross-functional teams—from product to marketing to sales—to make data-informed decisions that improve patient experiences and health outcomes. What You’ll Do • Collaborate with internal teams to identify research needs and define objectives, hypotheses, and success metrics. • Lead the design and execution of custom survey research, including the development of questionnaires and moderator guides; programming surveys and monitoring fieldwork; conducting in-depth interviews among patients, providers, and healthcare staff. • Conduct and manage ongoing CX tracking studies. • Analyze and synthesize data into clear, actionable insights and deliverables. Report findings to cross-functional stakeholders and leadership, translating complex data into compelling stories that drive action. • Stay informed on trends in digital health, patient engagement, and healthcare marketing communications. What We Need • Bachelor’s degree in Market Research, Psychology, Marketing, Data Analytics, Business, or a related field. • 5+ years of experience in primary/custom market research, with hands-on experience designing and conducting surveys. • Strong knowledge of CX frameworks (e.g., NPS, CSAT, CES), Voice of customer programs, and journey mapping • Proficiency in survey platforms (e.g., Qualtrics, SurveyMonkey, Medallia), data analysis tools (e.g., SPSS/Stata, Excel), and PowerPoint. Desired Qualifications • Experience in Healthcare, OTC/CPG, or behavioral science • Experience with data visualization tools (e.g., Power BI, Looker) and coding languages (e.g., SQL, R) • Experience with behavioral analytics, segmentation, or mixed-method research approaches What You'll Need to Succeed • You’re passionate about turning insights into impact—especially when it comes to improving patient engagement and health outcomes. Success in this role will be fueled by: • Curiosity & Learning Mindset: You ask “why,” explore beyond the surface, and stay current on research trends and methodologies. • Attention to Detail: You bring precision to every step—from survey design to final presentation—ensuring clarity and accuracy. • Clear Communication: You distill complex data into compelling stories for stakeholders at all levels. • Collaborative Mindset: Skilled at working cross-functionally and influencing through data-driven insights. • Proactive Drive: You bring energy, adaptability, and focus to managing multiple priorities and seeing projects through to completion. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V