PatientPoint

Own and prioritize product roadmap, collaborate on strategy, and measure outcomes to drive patient engagement products. | Requires 2-5 years in digital media or health tech product management, experience with content algorithms, data literacy, and familiarity with healthcare regulations. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary PatientPoint is seeking a Product Manager to focus on one of our patient engagement product lines. With a focus on product discovery and delivery within a strategically important area of our business, you'll be a driving force behind a cross-functional product team, responsible for solving complex customer problems, creating measurable impact, and helping mature best practices as we build our product-led culture. You’ll operate at a strategic and tactical level – building deep expertise to own the team’s problem space, guiding rapid product discovery that better defines and validates new opportunities and product optimizations, ensuring outcomes are aligned with strategic goals and user needs, and building strong relationships with partners across our business to ensure well informed plans and smooth product iterations and delivery. This is a hands-on role that requires strong product instincts, structured thinking, data literacy, a sense of urgency, ability to lead through change, and a relentless focus on value creation. What You’ll Do Own and prioritize the roadmap for your product (a digital experience that delivers educational content and sponsored messaging to patients). Work with your cross functional team and partners to define and frame customer problems that are worth solving. Collaborate with your team to help formulate strategy and then translate it into meaningful product bets that align with PatientPoint's mission and OKR's. Be the expert for a product space. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of point of care experiences. Measure Outcomes, Not Output. Inform how success is defined with meaningful KPIs tied to customer behavior and business value. Help the team interpret performance data, learn quickly, and iterate accordingly. Drive structured product discovery. Leverage your experience/toolkit of discovery tactics, and your partners in design and engineering, to test, validate and de-risk ideas. Tactics may include user interviews, prototyping, data, or various testing methodologies. Inform and monitor success metrics for your projects and the outcomes that your roadmap delivers. Create and leverage data and insights to understand what’s happening in your product, how it ties to business value, and to craft compelling rationale for planning and readouts. Prioritize and effectively manage expectations. Gather input from your team and working group to inform your perspective, and then prioritize aggressively to focus the team’s energy on the most impactful work. Champion Cross-Functional Collaboration. Work fluidly with stakeholders across Product Marketing, Content, Data, Sales, Legal, and Customer Success. Ensure alignment without losing momentum. Elevate the Voice of the Customer. Serve as the conduit between the customer and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors. What We Need Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI) or a related field is required. MBA or related Masters degree preferred. 2-5 years of experience in product management in digital media and consumer health tech environments. Demonstrated success leading empowered product teams to meaningful outcomes. Deep understanding of content serving strategies and algorithms, including machine learning/AI strategies. Strong discovery skills- experience validating ideas before investing heavily in delivery. Experience with A/B testing, experimentation frameworks, and hypothesis-driven development. Strong data literacy and experience leveraging data to influence product decisions High business acumen and comfort navigating technical tradeoffs with Engineering partners. Excellent communication and storytelling skills; can align execs, partners and engage teams. Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies. Desired Qualifications Technical proficiency with analytics and management tools such as Salesforce, JIRA, Looker, and SQL. Experience with interactive patient engagement systems or healthcare communication platforms, and healthcare data. Strong preference for candidates with a deep understanding of privacy, consent, and regulatory requirements including HIPAA and PHI. Understanding of healthcare marketing compliance, including pharmaceutical advertising regulations. Technical proficiency with analytics tools and leveraging SQL for data analysis. What You'll Need to Succeed You can move between strategy and execution with ease - connecting the “why” to the “what” and “how.” You are able to see the field, from competitive teardowns to internal opportunities, and define the path toward transformational product growth. You don’t just ship features - you solve real problems and prove it with data. You are able to define the right metrics to track in an unstructured environment, and proficient in pulling the data you need with minimal support. You’re a trusted partner to engineers, designers and business partners, and know how to co-lead with humility and clarity. You are able to model and mentor product management best practices within your peer group. You are able to mature processes, measurement and product capabilities with some degree of autonomy, connecting dots across the portfolio. You advocate for the customer without losing sight of business constraints. You lead through influence and foster accountability without command-and-control tactics. You thrive in ambiguity, drive momentum, and keep teams focused on outcomes. Base Salary Band: $90,000 - $161,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Developing and overseeing a comprehensive compliance and ethics program aligned with healthcare laws and regulations. | Over 10 years of compliance experience, healthcare and pharma industry knowledge, experience managing compliance teams, and interacting with Boards of Directors. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Cincinnati or New York (preferred) or remote with travel Travel Requirements: This role requires 20% travel, with trips occurring to Cincinnati, New York and occasional other locations. Reports to: Board of Directors with dotted line to CEO Summary The Chief Compliance Officer (CCO) is responsible for developing, implementing, and overseeing a comprehensive compliance and ethics program that supports the company’s mission, protects its reputation, and ensures adherence to all applicable laws, regulations, and ethical standards. As a key member of the Executive Leadership Team, reporting to the Board of Directors, the CCO serves as a trusted advisor to the CEO, Board of Directors, and senior leadership, fostering a culture of integrity, accountability, and transparency across the enterprise. What You Will Do Strategic Compliance Leadership. Serve as a member of the Executive Leadership Team and the primary compliance advisor to the CEO, Board of Directors, and Audit & Compliance Committee. Develop and lead a comprehensive compliance and ethics strategy aligned with business goals while ensuring regulatory and ethical integrity. Anticipate regulatory risks and emerging compliance trends across healthcare, pharma, technology, and data operations. Compliance Program Development & Oversight. Design, implement, and manage a robust compliance and ethics program encompassing policies, procedures, training, and auditing/monitoring activities. Ensure adherence to all applicable laws and regulations, including HIPAA, FDA, Anti-Kickback, and other healthcare and data privacy laws (GDPR, CCPA, etc.) and Media Rating Council (MRC). Oversee compliance education programs that promote accountability across the organization. In collaboration with the Legal team, lead internal investigations and ensure timely resolution and corrective actions. Governance, Risk, and Reporting. Partner with the General Counsel and other executives to align compliance, privacy, risk, and legal strategies. Provide regular compliance updates and reports to the CEO, Board, and Audit & Compliance Committee. Maintain confidential reporting systems for compliance concerns and ensure protection against retaliation. Monitoring, Auditing, and Continuous Improvement. Direct internal audits, risk assessments, and monitoring programs to identify and mitigate compliance risks. Establish and track key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement. Stay abreast of evolving regulations and enforcement trends, updating policies and training accordingly. Leadership & Culture. Build and lead a high-performing compliance team that exemplifies collaboration, transparency, and integrity. Foster a culture of compliance and ethical conduct that supports informed decision-making and organizational accountability. Partner with Human Resources, Operations, Legal, and business leaders to embed compliance into all aspects of company operations. What We Need 10+ years of compliance experience building a compliance program or legal experience which includes advising the compliance organization. Experience managing a group of compliance professionals. 5+ years of healthcare and pharma experience Experience interacting with Boards of Directors. Experience building relationships with cross-functional business partners. Desired Qualifications Chief Compliance Officer experience. Experience evaluating risk either as a lawyer or business professional. Experience building a compliance program including drafting policies and procedures, overseeing audits, providing compliance training, and providing balanced advice. What You Will Need to Succeed Exceptional judgment and business acumen with ability to translate complex compliance and ethical issues into a well=balanced compliance program. Skilled communication abilities, adept at influencing across all levels of the organization. High integrity, discretion and commitment to the company’s mission and ethical standards. Base Salary Band: $205,900.00 - $367,400.00 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Support and evolve Salesforce platform with a focus on Field Service Lightning, including requirements gathering, process improvement, user support, and UAT coordination. | 3+ years supporting Salesforce Service Cloud and FSL, with hands-on admin and configuration experience, strong communication skills, and familiarity with Agile methodologies. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Required: Less than 10% Job Summary We are seeking a Salesforce Business Analyst with Salesforce Administrator experience to support and evolve our Salesforce platform, with a strong emphasis on Field Service Lightning (FSL) and Service Operations. This role will play a critical part in discovering new business requirements, supporting day-to-day Salesforce operations, and providing helpdesk-level support to business users. The ideal candidate will serve as a trusted liaison between business stakeholders, support teams, and technical resources, ensuring Salesforce solutions are scalable, user-friendly, and aligned with operational goals—particularly around field service, technician workflows, and customer support processes. What You’ll Do Partner with business stakeholders to elicit, analyze, and document requirements for Salesforce enhancements and process improvements. Lead discovery sessions focused on Field Service Lightning, technician operations, customer support, and service workflows. Translate business needs into user stories, functional requirements, and acceptance criteria. Identify opportunities to improve efficiency across case management, work orders, scheduling, and asset/service lifecycle processes. Support and enhance Salesforce Field Service Lightning, including: Work orders, service appointments, and scheduling Technician assignment and workforce coordination Mobile technician experience and usability Assist with enhancements to technician-facing portals in Salesforce Experience Cloud. Partner with operations and field teams to improve visibility, reporting, and service KPIs. Act as a first-line support and helpdesk resource for Salesforce users: Triage issues, troubleshoot errors, and resolve user questions Escalate complex issues to development or integration teams as needed Maintain system documentation, release notes, and internal support guides. Lead and coordinate User Acceptance Testing (UAT): Develop test cases Partner with business users for validation Track and document feedback and defects Assist with change management, training, and adoption efforts for new Salesforce features. Promote a culture of continuous improvement across Salesforce Service and FSL capabilities. What We Need Bachelor’s degree or equivalent experience in a related field (e.g., business, technology, or a similar discipline) 3+ years of experience as a Salesforce Business Analyst or in a hybrid Business Analyst / Salesforce Admin role. Hands-on experience supporting Salesforce Service Cloud and Field Service Lightning (FSL). Working knowledge of Salesforce administration and configuration best practices. Experience gathering requirements using user stories, process flows, personas, and story mapping. Strong analytical, problem-solving, and documentation skills. Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders. Desired Qualifications Salesforce certifications, such as Salesforce Administrator (ADM 201), Business Analyst, Field Service Lightning Consultant. Experience with Salesforce tools and technologies, such as Flow, Process Builder, Salesforce Mobile Publisher, FSL Mobile App, or mobile workforce solutions. Familiarity with data management (i.e. Data Loader), reporting, and dashboards Familiarity with Agile/Scrum methodologies. Experience supporting service operations, field technicians, or asset-based business models. What You'll Need to Succeed Strong communication and collaboration skills to effectively engage with stakeholders, end users, and technical teams Ability to balance strategic discovery work with hands-on operational support. Customer-focused mindset with a passion for improving user experience. Detail-oriented and organized, capable of managing multiple priorities, sprints, and deadlines with accuracy and efficiency Adaptability and continuous learning mindset, staying current on Salesforce updates, features, and best practices. Comfort operating in a fast-paced, evolving Salesforce environment. A proactive, self-driven approach to problem-solving and collaboration. Base Salary Band: $73,327 - $114,907 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Assist in developing and updating quality management documentation, support project communications, create training materials, and contribute to continuous improvement efforts. | Proficiency in Microsoft Office, basic project management knowledge, process mapping skills, detail-oriented, and capable of managing multiple tasks. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary Drive change management activities such as documentation updates and development of training sessions/videos that are a result of audit recommendations, process improvement activities, and new process introduction. What You Will Do: Assist in developing and updating quality management documentation Assist with project communications by preparing presentations and stakeholder updates Assist in creating training materials for quality processes and project management Contribute to continuous improvement efforts through fresh perspectives and innovative ideas Gain exposure to various business units and understand their quality and project management needs Support compliance activities by maintaining compliance tracking systems and implementation of remediation activities / change management Participate in project reviews and post-mortems, documenting key insights and recommendations What We Need: Proficiency in Microsoft Office Suite Basic understanding of project management concepts and methodologies Knowledge of process mapping tools (Visio, Lucidchart, or similar) Detail‑oriented mindset Ability to manage multiple tasks simultaneously and prioritize effectively Desired Qualifications: Critical thinking skills to evaluate processes and identify improvement opportunities Research skills for gathering and synthesizing information Excellent written communication skills for creating clear, professional documentation Self-motivated with ability to work independently while knowing when to seek guidance What You'll Need to Succeed: Curiosity and willingness to learn from experienced quality and project managers Strong organizational skills, especially when supporting multiple projects Ability to document processes clearly and accurately Willingness to collaborate with cross‑functional teams Initiative to bring fresh perspectives and propose improvement ideas Professionalism in preparing summaries, briefings, and presentations Base Salary Band: $21 - $23 per hour Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Respond to customer inquiries, resolve issues, and ensure customer satisfaction, while collaborating with internal teams. | Proven experience in customer service or sales, excellent communication skills, CRM familiarity, and ability to handle fast-paced environments. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary The Customer Experience Coordinator will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. The Customer Experience Coordinator will serve as the primary point of contact between the company and local practices within Health Systems and Large Physician Groups. What You’ll Do: Customer Communication: Respond promptly to customer inquiries via phone, email, or chat. Handle and resolve customer complaints and concerns in a professional and efficient manner. Provide accurate information about products, services, and product opportunities. Problem Resolution: Investigate and resolve customer issues promptly and accurately. Collaborate with other departments to escalate and solve complex problems. Upsell Opportunities: Ability to recognize and identify opportunities to grow an account. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service. Proactively gather customer feedback and insights. Documentation: Maintain accurate and detailed records of customer interactions. Document and report recurring issues for process improvement. Team Collaboration: Collaborate with internal teams to improve overall customer experience. Provide insight on upsell opportunities within accounts. Share insights and feedback with the team to enhance service quality. What We Need: Associate degree or combination of education and experience Proven experience in a customer service and/or sales related role. Excellent communication and interpersonal skills. Strong problem-solving and critical-thinking abilities. Ability to handle stressful situations with composure. Familiarity with customer relationship management (CRM) systems. Desired Qualifications Must be able to multi-task and work effectively in a fast-paced and constantly changing work Knowledge and expertise in or the ability to rapidly learn the Company’s products and services. Problem solving and independent judgment skills with ability to acknowledge when issues should be escalated. Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers. Must be able to multi-task and work effectively in a fast-paced and constantly changing team environment. Ability to switch rapidly between tasks with no loss in efficiency and effectiveness. Ability to remain calm in stressful situations and flexible in changing work environments. Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Managing and optimizing programmatic advertising campaigns, analyzing performance data, and maintaining partner relationships. | Experience with SSPs and DSPs, strong analytical skills, and excellent organizational and communication abilities. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: NYC (Hybrid) or Remote Programmatic Operations Manager PatientPoint’s Programmatic Operations Manager is a crucial role focused on managing and optimizing programmatic advertising initiatives. This role involves working with internal teams and external partners to ensure the successful execution of programmatic campaigns to maximize revenue. The ideal candidate will possess strong analytical skills, platform expertise, and a proactive approach to performance management and troubleshooting. Key Responsibilities: • Managing Programmatic Deal Operations: Overseeing the entire programmatic deal workflow, from setup, execution, reporting, and optimizations. Responsible for identifying process improvements to enhance effectiveness of programmatic operations. • Campaign Management: Responsible for monitoring campaigns across various programmatic platforms to ensure accurate campaign delivery and performance against KPIs. Identify, investigate, and resolve issues related to deal health. • Data Analysis & Reporting: Regularly reviewing and analyzing campaign performance data within dashboards and reporting frameworks to deliver actionable insights to internal and external stakeholders. • Partner Management: Building and maintaining relationships with AdTech Platforms, notably SSPs and key stakeholders. Required Qualifications: • Hands-on experience setting up and managing programmatic deals directly within SSPs and DSPs. • Possess a strong understanding of programmatic, targeting, and AdTech platforms and technologies. • Strong analytical skills for campaign optimization and performance analysis. Proven ability to analyze data sets and effectively communicate findings. • Proficient with major SSPs and ad servers. • Exceptional organizational and communication skills. Base Salary Band: $90,000.00 - $168,000.00 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work! Read More • Mike Walsh, COO answers "What Makes a Great Leader". Read More • Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead and prioritize product roadmaps for provider and patient-facing digital experiences, driving strategy, discovery, and outcomes measurement. | 5+ years in product management, experience with ad tech platforms, strong discovery and data literacy skills, and excellent communication. | This a Full Remote job, the offer is available from: United States, Andorra Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirement: Less than 10% Job Summary PatientPoint is seeking a Senior Product Manager (Sr. PM) to lead one of our provider and patient-facing product lines. With a focus on product discovery and delivery within a strategically important area of our business, you’ll be the driving force behind a cross-functional product team, responsible for solving complex customer problems, creating measurable impact, and helping mature best practices as we build our product-led culture. You’ll operate at a strategic and tactical level - owning the team’s problem space with deep expertise, pulling from your deep toolkit to guide rapid product discovery that better defines and validates new opportunities and product optimizations, ensuring outcomes are aligned with strategic goals and user needs, and building strong relationships with partners across our business to ensure well informed plans and smooth product iterations and delivery. This is a hands-on role that requires strong product instincts, structured thinking, data literacy, a sense of urgency, ability to lead through change, and a relentless focus on value creation. What You’ll Do • Own and prioritize the roadmap for your product (a digital experience in provider offices/DOOH, driven by passive and/or interactive content and tools). Work with your cross functional team and partners to define and frame customer problems that are worth solving. Help create strategy and then translate it into meaningful product bets that align with PatientPoint’s mission and OKR’s. • Be the expert for a product space. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of DOOH and point of care experiences. • Measure Outcomes, Not Output. Define success using meaningful KPIs tied to customer behavior and business value. Help the team interpret performance data, learn quickly, and iterate accordingly. • Drive structured product discovery. Leverage your deep experience/toolkit of discovery tactics, and your partners in design and engineering, to test, validate and de-risk ideas. Tactics may include user interviews, prototyping, data, or various testing methodologies. • Define and monitor success metrics for your projects and the outcomes that your roadmap delivers. Create and leverage data and insights to understand what’s happening in your product, how it ties to business value, and to craft compelling rationale for planning and readouts. • Prioritize and effectively manage expectations. Gather input from your team and working group to inform your perspective, and then prioritize aggressively to focus the team’s energy on the most impactful work. • Champion Cross-Functional Collaboration. Work fluidly with stakeholders across Product Marketing, Content, Data, Sales, Legal, and Customer Success. Ensure alignment without losing momentum. • Elevate the Voice of the Customer. Serve as the conduit between the customer and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors. • Mentor junior team members. Support junior PMs or associate team members (as a peer) by modeling strong product practices, offering feedback, and contributing to a high-performing product culture. What We Need • Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI) or a related field is required. • 5+ years of experience in product management, product development, or a related field. • Knowledge of Adtech platforms (Adserver, SSPs, DSPs) and their standards (openRTB, VAST, etc.) • Demonstrated success leading empowered product teams to meaningful outcomes. • Strong discovery skills—able to validate ideas before investing heavily in delivery. • Experience with A/B testing, experimentation frameworks, and hypothesis-driven development. • Strong data literacy and deep experience leveraging data to influence product decisions • High business acumen and comfort navigating technical tradeoffs with Engineering partners. • Excellent communication and storytelling skills; can align execs, partners and engage teams. • Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies. Desired Qualifications • MBA or related Masters degree preferred • Experience working with patient- or healthcare-related platforms, with a strong understanding of privacy, consent, and regulatory requirements including HIPAA and PHI. • Understanding of healthcare marketing compliance, including pharmaceutical advertising regulations. • Experience with DOOH products and capabilities in that context (ex. Content loops, ad products, personalization) • Deep experience with ad tech platforms, including ad servers, SSPs, and DSPs, with a strong understanding of industry standards and protocols such as OpenRTB, VAST, VPAID, and programmatic auction mechanics. • Experience or knowledge of customer data platforms. • Technical proficiency with analytics and management tools such as Salesforce, JIRA, Looker, and SQL. • Previous experience with DOOH platforms such as BroadSign, SignageOS, or similar is a plus. What You'll Need to Succeed • You can move between strategy and execution with ease - connecting the “why” to the “what” and “how.” • You are able to see the field, from competitive teardowns to internal opportunities, and define the path toward transformational product growth. You don’t just ship features - you solve real problems and prove it with data. • You are self-sufficient in defining the right metrics to track in an unstructured environment, and proficient in pulling the data you need with minimal support. • You’re a trusted partner to engineers, designers and business partners, and know how to co-lead with humility and clarity. You are able to model and mentor product management best practices within your peer group. • You are able to mature processes, measurement and product capabilities with some degree of autonomy, connecting dots across the portfolio. • You advocate for the customer without losing sight of business constraints. • You lead through influence and foster accountability without command-and-control tactics. • You thrive in ambiguity, drive momentum, and keep teams focused on outcomes. Base Salary Band: $133,900 - $198,400 Compensation : At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work! Read More • Mike Walsh, COO answers "What Makes a Great Leader". Read More • Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V This offer from "PatientPoint®" has been enriched by Jobgether.com and got a 75% flex score.

Manage and optimize data solutions, collaborate with cross-functional teams, and ensure data quality and governance. | Experience in technical product management, data analytics, and familiarity with data platforms, visualization tools, and agile methodologies. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Cincinnati, OH (Hybrid) or Remote Data Product Manager Job Summary We are seeking a highly motivated Data Product Manager to join our Data & Analytics team. This role is critical in leading the development, evolution, and success of our data solutions, serving as the primary representative of the Data team, actively engaging cross-functional leaders to understand strategic priorities, influence key decisions, and drive impactful solutions across various business domains. You will act as a bridge between business owners, data analysts, data engineers, and other stakeholders to ensure that our data solutions align with business goals, deliver value, and support data-driven decision-making across the organization. What You’ll Do Product Ownership: Own the roadmap, and backlog for one or more data solutions (e.g., data platforms, dashboards, machine learning pipelines, etc.). Manage and prioritize intake of data requests. Translate high-level goals and business needs into functional requirements, user stories, and project briefs. Serve as the voice of the customer for internal data consumers (analysts, marketing, operations, etc.). Create and optimize process diagrams for scalable workflows and data quality measures. Stakeholder Collaboration: Work closely with business stakeholders to gather and prioritize requirements. Collaborate with Data Engineers, Analysts, Scientists, and cross-functional teams to define solution scope and delivery timelines. Communicate strategy, updates, and performance to leadership and other stakeholders. Support adoption of new data solutions, processes, or strategies across the organization. Data Product Lifecycle: Define and monitor success metrics for data products (e.g., reliability, latency, adoption). Ensure data quality, integrity, security, and governance in solution design. Conduct acceptance testing, approve releases, and launch release notes. Lead backlog prioritization, refinement, and team workload. Support daily standups and ensure updates, needs, and decisions are shared and documented for Data Leadership and stakeholders. Strategic Influence: Identify opportunities to create business value through data insights and automation. Stay informed on data architecture, modern data stacks, and analytics tooling. Advocate for a culture of exploration, analytics, and data-informed decision-making. Documentation, Governance & Standards: Support implementation of data governance strategy, standards, metrics and best practices. Support process to maintain SOPs, guides, and data documentation. What We Need Bachelor's degree in business, Computer Science, Information Systems, or a related field. 3–6 years of experience in technical product management, data analytics, or a related technical role. Proven experience working with data teams or leading data and analytics projects. Strong understanding of data platforms, including ETL/ELT processes, data warehouse solutions (e.g., Snowflake) and transformation frameworks (e.g., dbt). Experience with data visualization tools (e.g., Looker) to deliver actionable insights and support data-driven decision making. Excellent communication and stakeholder management skills. Experience with Agile/Scrum methodology and tools like JIRA and Confluence. Desired Qualifications Experience with tools like Lucidchart, Visio, Jira, Confluence, or similar. Knowledge of master data management (MDM), data governance, and data quality frameworks. Familiarity with cloud data platforms (e.g., Snowflake, AWS, Azure). Experience with data cataloging tools (e.g., Collibra, Atlan, Informatica). Background in data science, computer science, or engineering. Familiarity with cloud platforms (AWS, GCP, Azure) and modern data ecosystems. Ability to use SQL to help inform decisions, develop requirements, and monitor solutions. Experience in healthcare, finance, or other data-regulated industries. What You'll Need to Succeed Ability to play a key role in creating trusted data assets that drive strategic decisions. Strong analytical thinking to identify and address challenges effectively. Nimble business mindset, focused on developing creative solutions. Ability to navigate through ambiguity to drive clarity for data initiatives. Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead and prioritize a product line, define strategy, and drive outcomes through structured discovery and collaboration. | Requires 5+ years in product management, experience with ad tech platforms, strong data literacy, and healthcare or DOOH experience preferred. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirement: Less than 10% Job Summary PatientPoint is seeking a Senior Product Manager (Sr. PM) to lead one of our provider and patient-facing product lines. With a focus on product discovery and delivery within a strategically important area of our business, you’ll be the driving force behind a cross-functional product team, responsible for solving complex customer problems, creating measurable impact, and helping mature best practices as we build our product-led culture. You’ll operate at a strategic and tactical level - owning the team’s problem space with deep expertise, pulling from your deep toolkit to guide rapid product discovery that better defines and validates new opportunities and product optimizations, ensuring outcomes are aligned with strategic goals and user needs, and building strong relationships with partners across our business to ensure well informed plans and smooth product iterations and delivery. This is a hands-on role that requires strong product instincts, structured thinking, data literacy, a sense of urgency, ability to lead through change, and a relentless focus on value creation. What You’ll Do Own and prioritize the roadmap for your product (a digital experience in provider offices/DOOH, driven by passive and/or interactive content and tools). Work with your cross functional team and partners to define and frame customer problems that are worth solving. Help create strategy and then translate it into meaningful product bets that align with PatientPoint’s mission and OKR’s. Be the expert for a product space. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of DOOH and point of care experiences. Measure Outcomes, Not Output. Define success using meaningful KPIs tied to customer behavior and business value. Help the team interpret performance data, learn quickly, and iterate accordingly. Drive structured product discovery. Leverage your deep experience/toolkit of discovery tactics, and your partners in design and engineering, to test, validate and de-risk ideas. Tactics may include user interviews, prototyping, data, or various testing methodologies. Define and monitor success metrics for your projects and the outcomes that your roadmap delivers. Create and leverage data and insights to understand what’s happening in your product, how it ties to business value, and to craft compelling rationale for planning and readouts. Prioritize and effectively manage expectations. Gather input from your team and working group to inform your perspective, and then prioritize aggressively to focus the team’s energy on the most impactful work. Champion Cross-Functional Collaboration. Work fluidly with stakeholders across Product Marketing, Content, Data, Sales, Legal, and Customer Success. Ensure alignment without losing momentum. Elevate the Voice of the Customer. Serve as the conduit between the customer and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors. Mentor junior team members. Support junior PMs or associate team members (as a peer) by modeling strong product practices, offering feedback, and contributing to a high-performing product culture. What We Need Bachelor’s degree in Business, Computer Science, Design, Human-Computer Interaction (HCI) or a related field is required. 5+ years of experience in product management, product development, or a related field. Knowledge of Adtech platforms (Adserver, SSPs, DSPs) and their standards (openRTB, VAST, etc.) Demonstrated success leading empowered product teams to meaningful outcomes. Strong discovery skills—able to validate ideas before investing heavily in delivery. Experience with A/B testing, experimentation frameworks, and hypothesis-driven development. Strong data literacy and deep experience leveraging data to influence product decisions High business acumen and comfort navigating technical tradeoffs with Engineering partners. Excellent communication and storytelling skills; can align execs, partners and engage teams. Fluency with modern product tools (Jira, Confluence, Looker, Mixpanel, Figma) and Agile methodologies. Desired Qualifications MBA or related Masters degree preferred Experience working with patient- or healthcare-related platforms, with a strong understanding of privacy, consent, and regulatory requirements including HIPAA and PHI. Understanding of healthcare marketing compliance, including pharmaceutical advertising regulations. Experience with DOOH products and capabilities in that context (ex. Content loops, ad products, personalization) Deep experience with ad tech platforms, including ad servers, SSPs, and DSPs, with a strong understanding of industry standards and protocols such as OpenRTB, VAST, VPAID, and programmatic auction mechanics. Experience or knowledge of customer data platforms. Technical proficiency with analytics and management tools such as Salesforce, JIRA, Looker, and SQL. Previous experience with DOOH platforms such as BroadSign, SignageOS, or similar is a plus. What You'll Need to Succeed You can move between strategy and execution with ease - connecting the “why” to the “what” and “how.” You are able to see the field, from competitive teardowns to internal opportunities, and define the path toward transformational product growth. You don’t just ship features - you solve real problems and prove it with data. You are self-sufficient in defining the right metrics to track in an unstructured environment, and proficient in pulling the data you need with minimal support. You’re a trusted partner to engineers, designers and business partners, and know how to co-lead with humility and clarity. You are able to model and mentor product management best practices within your peer group. You are able to mature processes, measurement and product capabilities with some degree of autonomy, connecting dots across the portfolio. You advocate for the customer without losing sight of business constraints. You lead through influence and foster accountability without command-and-control tactics. You thrive in ambiguity, drive momentum, and keep teams focused on outcomes. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: Named A Best Place to Work! Read More Mike Walsh, COO answers "What Makes a Great Leader". Read More Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead and execute complex cross-functional technical programs related to digital out-of-home advertising technology to improve monetization and scalability. | 8+ years in technical program management within Ad Tech or related marketing technology domains, experience with DOOH ad serving and programmatic integrations, strong understanding of digital advertising technologies and standards. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: Less than 15% Job Summary We are looking for a Technical Program Manager, Ad Tech to drive execution and delivery of key advertising technology initiatives powering PatientPoint's Digital Out-of-Home (DOOH) monetization capabilities. This role will sit at the intersection of product, engineering, data, ad operations and sales, ensuring that our ad tech infrastructure, programmatic channels, and demand solutions scale to meet strategic goals. We're looking for a strong executor who can connect delivery to business outcomesYou will lead complex, cross-functional programs that enable automation, improve performance, and unlock new revenue opportunities across our digital out of home advertising ecosystem. What You'll Do • Own the planning and execution of technical programs related to DOOH ad serving, programmatic integrations, inventory and order management systems from strategy through delivery. • Drive alignment across product, engineering, analytics, operations, and partner teams to translate business goals into integrated execution plans. • Manage third-party vendor integrations and technical partner implementations (e.g., Ad Server, CMS, OMS, SSPs, analytics & measurement verification vendors). • Monitor key KPIs (fill rate, eCPM, demand diversity, etc.) and drive continuous improvements across platforms that impact monetization performance and system scalability. • Support data and infrastructure initiatives around audience targeting, inventory monetization, and measurement. • Proactively identify risks and remove blockers to ensure progress and delivery against milestones. • Document workflows, decisions and outcomes, building playbooks that enable repeatability and scale. • Drive cross-functional alignment on goals, timelines, and deliverables. • Lead program rituals like stand-ups, check-ins, and reviews. What We Need • Bachelor's degree in Business, Computer Science, Engineering, or a related field • 8+ years of technical program management experience in Ad Tech, Programmatic, or related Mar Tech domains. • Hands-on experience managing delivery across DOOH components such as content management systems, ad servers, oRTB integrations, header bidding, or supply-side platforms. • Strong understanding of digital out of home advertising technologies and standards, including contextual & location-based targeting, dynamic content delivery, inventory / content management systems, IAB & MRC viewability standards, and audience multipliers. • Demonstrated ability to manage large-scale initiatives across multiple teams and stakeholders. • Proven success in scaling systems, infrastructure, or operations in fast-paced environments. Desired Qualifications • Familiarity with platforms like Broadsign, Vistar, Place Exchange, or similar, in addition to traditional omnichannel ad technology stacks. • Experience working with data teams to build pipelines and dashboards for campaign performance and monetization. • Technical literacy with REST APIs, server-to-server integrations, and cloud environments (AWS, GCP, etc.). • PMP, Scrum Master, or Agile certification What You'll Need to Succeed • You see the big picture while delivering scalable, detailed solutions. • You think in systems and connect technical work to business impact. • You remove blockers, drive execution, and keep programs on track. • You bring clarity to complexity and turn ambiguity into action. • You build trust across teams and use data to guide decisions. Base Salary Band: $140,000 to $193,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint:PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Lead and execute technical programs for DOOH ad serving and programmatic integrations, managing cross-functional teams and vendor partnerships to improve monetization and system scalability. | 8+ years in technical program management within Ad Tech or related domains, hands-on experience with DOOH ad tech components, strong understanding of digital advertising technologies, and relevant certifications. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Location: Remote Travel Requirements: Less than 15% Job Summary We are looking for a Technical Program Manager, Ad Tech to drive execution and delivery of key advertising technology initiatives powering PatientPoint’s Digital Out-of-Home (DOOH) monetization capabilities. This role will sit at the intersection of product, engineering, data, ad operations and sales, ensuring that our ad tech infrastructure, programmatic channels, and demand solutions scale to meet strategic goals. We’re looking for a strong executor who can connect delivery to business outcomes. You will lead complex, cross-functional programs that enable automation, improve performance, and unlock new revenue opportunities across our digital out of home advertising ecosystem. What You’ll Do • Own the planning and execution of technical programs related to DOOH ad serving, programmatic integrations, inventory and order management systems from strategy through delivery. • Drive alignment across product, engineering, analytics, operations, and partner teams to translate business goals into integrated execution plans. • Manage third-party vendor integrations and technical partner implementations (e.g., Ad Server, CMS, OMS, SSPs, analytics & measurement verification vendors). • Monitor key KPIs (fill rate, eCPM, demand diversity, etc.) and drive continuous improvements across platforms that impact monetization performance and system scalability. • Support data and infrastructure initiatives around audience targeting, inventory monetization, and measurement. • Proactively identify risks and remove blockers to ensure progress and delivery against milestones. • Document workflows, decisions and outcomes, building playbooks that enable repeatability and scale. • Drive cross-functional alignment on goals, timelines, and deliverables. • Lead program rituals like stand-ups, check-ins, and reviews. What We Need • Bachelor’s degree in Business, Computer Science, Engineering, or a related field • 8+ years of technical program management experience in Ad Tech, Programmatic, or related Mar Tech domains. • Hands-on experience managing delivery across DOOH components such as content management systems, ad servers, oRTB integrations, header bidding, or supply-side platforms. • Strong understanding of digital out of home advertising technologies and standards, including contextual & location-based targeting, dynamic content delivery, inventory / content management systems, IAB & MRC viewability standards, and audience multipliers. • Demonstrated ability to manage large-scale initiatives across multiple teams and stakeholders. • Proven success in scaling systems, infrastructure, or operations in fast-paced environments. Desired Qualifications • Familiarity with platforms like Broadsign, Vistar, Place Exchange, or similar, in addition to traditional omnichannel ad technology stacks. • Experience working with data teams to build pipelines and dashboards for campaign performance and monetization. • Technical literacy with REST APIs, server-to-server integrations, and cloud environments (AWS, GCP, etc.). • PMP, Scrum Master, or Agile certification What You'll Need to Succeed • You see the big picture while delivering scalable, detailed solutions. • You think in systems and connect technical work to business impact. • You remove blockers, drive execution, and keep programs on track. • You bring clarity to complexity and turn ambiguity into action. • You build trust across teams and use data to guide decisions. Base Salary Band: $140,000 to $193,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. #LI-ED1 #LI-Remote About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Design and conduct survey-based research to deliver actionable insights that inform strategic decisions across product, marketing, and sales teams to improve patient engagement and health outcomes. | Bachelor’s degree with 5+ years in primary/custom market research, strong survey design and analysis skills, knowledge of CX frameworks, proficiency in survey and data tools, and preferably healthcare or behavioral science experience. | Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary We are seeking a detail-oriented and insights-driven Senior Market Research Analyst to support internal stakeholders with strategic decision-making. In this role, you will partner closely with the Senior Lead to design, execute, and analyze survey-based research that delivers strategic and actionable insights on user behavior, educational campaign effectiveness, content engagement, and market dynamics. Your work will empower cross-functional teams—from product to marketing to sales—to make data-informed decisions that improve patient experiences and health outcomes. What You’ll Do • Collaborate with internal teams to identify research needs and define objectives, hypotheses, and success metrics. • Lead the design and execution of custom survey research, including the development of questionnaires and moderator guides; programming surveys and monitoring fieldwork; conducting in-depth interviews among patients, providers, and healthcare staff. • Conduct and manage ongoing CX tracking studies. • Analyze and synthesize data into clear, actionable insights and deliverables. Report findings to cross-functional stakeholders and leadership, translating complex data into compelling stories that drive action. • Stay informed on trends in digital health, patient engagement, and healthcare marketing communications. What We Need • Bachelor’s degree in Market Research, Psychology, Marketing, Data Analytics, Business, or a related field. • 5+ years of experience in primary/custom market research, with hands-on experience designing and conducting surveys. • Strong knowledge of CX frameworks (e.g., NPS, CSAT, CES), Voice of customer programs, and journey mapping • Proficiency in survey platforms (e.g., Qualtrics, SurveyMonkey, Medallia), data analysis tools (e.g., SPSS/Stata, Excel), and PowerPoint. Desired Qualifications • Experience in Healthcare, OTC/CPG, or behavioral science • Experience with data visualization tools (e.g., Power BI, Looker) and coding languages (e.g., SQL, R) • Experience with behavioral analytics, segmentation, or mixed-method research approaches What You'll Need to Succeed • You’re passionate about turning insights into impact—especially when it comes to improving patient engagement and health outcomes. Success in this role will be fueled by: • Curiosity & Learning Mindset: You ask “why,” explore beyond the surface, and stay current on research trends and methodologies. • Attention to Detail: You bring precision to every step—from survey design to final presentation—ensuring clarity and accuracy. • Clear Communication: You distill complex data into compelling stories for stakeholders at all levels. • Collaborative Mindset: Skilled at working cross-functionally and influencing through data-driven insights. • Proactive Drive: You bring energy, adaptability, and focus to managing multiple priorities and seeing projects through to completion. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: • Named A Best Place to Work Across Multiple Prestigious Platforms! Read More • Featured on Built In's article "Companies That Pay Well". Read More • Now Culture Content Certified by VentureFizz. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V