PatientNow

Manage and optimize payment program strategies, oversee integrations, and collaborate across departments to enhance payment capabilities. | Requires 3+ years of payments experience managing merchants, product, or operations, with the ability to work independently and communicate complex issues clearly. | Position Summary: Our Senior Payments Program Manager is responsible for creating, executing, and managing operational plans across functions and departments. This position will report to the GM of Financial Services and Embedded Solutions and will have significant visibility to the Chief Executive Officer and Board of Directors. This is an exciting opportunity to get in on the ground floor of a newly launched industry-leading platform and make a significant impact at a growing company. We recently combined two former industry competitors, and you will be working side-by-side with the GM to build out the embedded payments product at PatientNow. If you thrive on rolling up your sleeves to work in fast-paced environments with huge growth potential, this is the right opportunity for you! Essential Duties and Responsibilities: Lead the development and execution of payment program strategies in alignment with organizational goals and industry best practices. Manage all aspects of payment program lifecycles, including planning, implementation, monitoring, and continuous improvement. Collaborate with internal stakeholders, including product management, engineering, finance, legal, and customer support, to define requirements and prioritize initiatives. Oversee the integration of new payment methods, technologies, and partners to expand our payment capabilities and enhance customer satisfaction. Conduct market research and analysis to identify emerging trends, opportunities, and potential risks in the payments landscape. Monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness and success of payment programs and implement corrective actions as needed. Develop and maintain strong relationships with external partners, such as payment processors, networks, banks, and regulatory bodies. Stay abreast of regulatory changes and compliance requirements related to payments, ensuring our programs adhere to industry standards and regulations. Provide guidance, mentorship, and support to junior team members, fostering a culture of collaboration, innovation, and continuous learning. Prepare and present comprehensive reports, presentations, and recommendations to senior leadership on payment program performance, challenges, and opportunities. Competencies: To perform the job successfully, an individual should demonstrate the following. Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests. Education/Experience: 3+ years of payments experience managing merchants, product, and/or operations. Motivated self-starter who can work independently with little oversight. Ability to translate complex problems in easily understandable ways for various individuals and functions. Some travel is required to support periodic in-person gatherings. Why You’ll Thrive Here: In this role, you’ll get to: Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market; Collaborate with a talented, curious team that values experimentation, learning, and customer empathy; Be empowered to lead with autonomy while supported by strong leadership and product discipline; and Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology. Supervisory Responsibilities: This position does not have supervisory responsibilities. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or mail@ats.rippling.com

Owns and leads the sales function, including strategy, team development, and execution, to drive predictable growth. | Requires 12-15+ years of SaaS sales leadership experience, managing managers, scaling teams, and driving revenue growth in high-growth environments. | Why This Role Matters PatientNow is scaling a multi-product platform across fast-growing vertical SaaS markets including medspas, plastic surgery centers, wellness clinics, and aesthetics practices. We need a VP of Sales who can: Own the sales function end-to-end, including acquisition, upsell, and multi-product expansion Lead leaders across SDRs, AEs, Expansion, and product specialists Build and scale modelable, high-velocity sales motions with strong operating discipline Drive forecast accuracy, execution consistency, and accountability Partner deeply with Marketing, Customer Success, Onboarding, Product, and RevOps Create the systems, standards, and culture that support predictable, customer-centered growth This role is critical to PatientNow’s next phase of growth and revenue predictability. What You’ll Do Sales Strategy and Executive Ownership Own sales performance across all segments and motions Lead and develop senior sales leaders and managers Define segmentation, territories, coverage models, and sales operating plans Partner with the CRO and RevOps on quotas, capacity models, and compensation design Serve as a core GTM leader in company planning, forecasting, and prioritization Sales Narrative, Value, and Deal Leadership Own and continuously refine the sales pitch and value narrative by segment and deal motion Ensure teams clearly articulate ROI, efficiency gains, and workflow impact for SMB and multi-location operators Set standards for discovery, demos, and executive-level customer conversations Lead and support complex, high-impact deals as needed Execution, Coaching, and Operating Rigor Build a performance culture grounded in preparation, accountability, and data-driven execution Establish and inspect weekly, monthly, and quarterly operating rhythms Review calls, pipelines, and deals, coaching managers and reps from real examples Partner with RevOps to strengthen funnel health, inspection, and forecast accuracy Cross-Functional GTM Leadership Align closely with Marketing on ICP definition, messaging, and demand quality Partner with Onboarding and Customer Success on seamless handoffs and expansion motions Bring structured field insights to Product to inform roadmap and packaging decisions Influence lifecycle plays that drive adoption, retention, and account growth Team and Culture Leadership Build, mentor, and retain a strong bench of sales leaders and future executives Model ownership, clarity, humility, and strong judgment Balance strategic leadership with hands-on involvement, including joining customer and internal calls Foster trust and alignment across the GTM organization You’re a Great Fit If… You have 12–15+ years of sales leadership experience in SaaS or vertical software You have led leaders, managing managers in high-growth environments You have scaled teams in fast-paced, private equity- or VC-backed companies You have grown a business from approximately $20–40M to $80–100M+ You have personally led a sales organization through a significant scale phase and can point to specific operating decisions you owned that materially improved growth, consistency, and revenue predictability. You can operate seamlessly at both strategic and tactical levels You understand how to sell to SMB and multi-location operators, including practice owners and providers You have built and scaled outbound, inbound, and account-based sales teams You have driven performance across both acquisition and expansion motions You stay close to the work, joining calls, reviewing deals, and coaching directly You lead with clarity, consistency, humility, and strong judgment You build strong partnerships across Sales, Customer Success, Onboarding, Product, Marketing, and RevOps Industry experience in aesthetics, wellness, or adjacent verticals is a strong plus You are willing to travel to team meetings, customer visits, and company events as needed, approximately 30% of the time What We Offer Competitive OTE with meaningful equity 401(k) with company match Comprehensive medical, dental, and vision benefits Generous PTO and paid holidays Opportunity to scale a multi-motion sales organization at a pivotal growth stage Hybrid or remote flexibility A culture grounded in ownership, transparency, and customer centricity The chance to influence how thousands of aesthetic and wellness practices grow and operate Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or mail@ats.rippling.com

Design and optimize revenue-related KPIs and systems across the customer lifecycle to drive growth and efficiency. | Minimum 3 years in revenue or sales operations, experience with SaaS GTM systems like Salesforce, and proven ability to turn data into actionable insights. | Position Summary: Our ideal team member is driven to build and learn across the full Client lifecycle (i.e., lead to pipeline to onboarding to post-sale) and in doing so, you will be responsible for creatively utilizing analytics, automation and AI to drive revenue impact and culture change. You’ll see the business from many lenses, you’ll build revenue systems and you’ll have a wealth of great humans to learn from, however, you MUST be able to ruthlessly prioritize and develop a deep understanding of what will drive the highest impact against our goals. Proactivity and thoughtful collaboration will be rewarded as you will seek to move fast, but with proper context. Finally, you will be highly action oriented, but you’ll seek to inform that action with a lens on best practices relevant to PatientNow – from both internal and external market sources. Our ideal team member is naturally curious, seeks to learn from others and seeks out highly relevant best practices; genuine humility is a must and a willingness to support colleagues across functions as we all collaboratively work to develop and test hypotheses. Finally, our ideal team member is quick and nimble when gathering information to inform recommendations and decisions – they’re thorough and organized without seeking perfection and without allowing us to “spin our wheels” before moving ahead with key decisions and/or initiatives. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Architect and own the most impactful KPIs & insights associated with each stage of the Customer lifecycle across a diverse product suite and multiple Customer segments Support &/or lead operating cadences with leaders across Sales, Marketing & Customer Success to increase transparency & confidence in the GTM tactics we allocate resources to Drive a roadmap of analytics, process and systems requirements with the primary goal of significantly, positively impacting PatientNow growth & profitabiliy Design and improve efficiency of core operational aspects of how we “run the business” including deal desk workflows, quota design & productivity modeling Drive greater adoption of AI and automation across the Customer lifecycle where they can be most impactful (i.e., funnel speed & productivity, Sales enablement, cross-functional hand-offs, competitive insights ) Contribute to strategic revenue and capacity planning via delivery of trusted analytics, scenario modeling and coordination with cross-functional teams Drive adoption and support change management as you, the Revenue Operations team and company leadership launch new GTM strategies, build & enhance core components of our revenue system Competencies: To perform the job successfully, an individual should demonstrate the following. Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests. Education/Experience: Minimum of 3 years revenue operations or 5 years in direct Sales operations and/or Customer Success roles at a SaaS company, preferably a company either (a) focused on providing solutions to small businesses and/or (b) with less than $100m in company revenue Proven track record of increasing acquisition funnel effectiveness & productivity via expertise working with top of funnel marketing data (i.e., leads, lead sources, campaign/event ROI, conversion rates) Proven track record of improving expansion productivity and reducing Customer churn via expertise working with Customer usage and adoption data Experience turning data into insights and utilizing those insights to tell compelling stories, drive decision making and drive behavior change – proven track record of successful adoption of recommendations Proven track record of enhancing GTM strategies & processes, driving adoption and managing change with functional leaders across the Customer lifecycle Experience contributing to an impact focused roadmap of systems enhancements in line with GTM strategies and supported by data driven insights Minimum of 4 years experience with core operational components of a go-to-market organization such as forecasting, reporting & analytics, quota setting, productivity insights, Customer retention / churn Deep expertise in GTM (and supporting) systems such as Salesforce, Outreach, call recording platforms, product databases and Excel / G-sheets Why You’ll Thrive Here: In this role, you’ll get to: Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market; Collaborate with a talented, curious team that values experimentation, learning, and customer empathy; Be empowered to lead with autonomy while supported by strong leadership and product discipline; and Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology. Supervisory Responsibilities: This position does not have supervisory responsibilities. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or mail@ats.rippling.com