Parking Management Company

Manage daily valet operations, staff supervision, client relationships, and financial oversight to ensure exceptional guest service and operational efficiency. | High school diploma or GED with at least three years supervisory experience in parking, hospitality, or similar customer service industries, valid driver's license, and clean background check. | Position Summary The Guest Services Operations Manager is responsible for overseeing daily operations and ensuring exceptional service for clients and guests. This dynamic role includes managing staff, fostering strong client relationships, handling financial aspects like revenue and payroll, and performing valet duties as needed. Primary Objective To lead valet operations by delivering outstanding guest service, optimizing efficiency, and enhancing financial performance. This position emphasizes staff development, operational excellence, and customer satisfaction, guaranteeing a safe, professional, and organized valet experience. Duties and Responsibilities Client Relationship Management Act as the primary contact for properties, ensuring contractual obligations are fulfilled while maintaining open communication, addressing concerns, and building trusted partnerships to enhance service quality and identify business growth opportunities. Daily Operational Oversight Manage scheduling, staffing, and quality assurance to ensure smooth daily functions. Conduct regular site visits to resolve issues, maintain equipment, refine processes, and uphold excellent customer service standards. Financial and Administrative Tasks Monitor revenue, payroll, and expenses at each site to identify trends and irregularities. Collaborate with the Regional Director on cost control and maintain accurate record-keeping to keep operations financially on track. Team Supervision and Training Recruit, train, and coach hourly associates. Set clear performance expectations and promote a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction. Communication and Reporting Provide regular updates to management on progress, challenges, and account needs while utilizing personal devices, if necessary, to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities Engage staff in planning and decision-making while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback while supporting skill development and encouraging professional growth. Additional Responsibilities Perform other tasks as needed to support operational and financial objectives, staying flexible to evolving business needs. Attend required staff meetings and complete training modules on schedule. Knowledge, Skills, and Abilities Competency/Qualifications To succeed in this role, an individual must demonstrate the ability to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Education/Experience A high school diploma or GED is required, along with at least three years of supervisory experience in parking, hospitality, or similar customer service industries. Additional training or certifications in leadership or business management are advantageous. Certificates and Licenses A valid driver's license and reliable transportation are essential, along with an acceptable motor vehicle record with no more than three moving violations within three years. Candidates must also pass a clean background check. Hospitality, Customer Service, and Communication Deliver exceptional guest service through professional communication, active listening, and personalized assistance, ensuring a welcoming experience aligned with company standards. Advanced Client Management Skills Build robust client relationships by understanding needs, promptly resolving issues, and anticipating requirements to support long-term partnerships. Strong Analytical and Problem-Solving Abilities Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop innovative solutions for improved performance. Effective Training and Leadership Skills Provide hands-on coaching while building cohesive teams and ensuring consistent operations through knowledge of training methodologies and leadership principles. Payroll Management Manage payroll focusing on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs. Excellent Communication and Reporting Skills Maintain clear communication with internal departments and external vendors, ensuring accurate information sharing. Work Environment This role encompasses both indoor and outdoor settings, requiring collaboration with teams, clients, and vendors. Exposure to outdoor weather conditions and noisy environments is routine. Physical Demands Valet responsibilities include extensive running, standing, and walking, along with the ability to lift moderate weights, ensuring safety around guests, vehicles, and pedestrians. Cell Phone Use Employees may use personal cell phones for work-related communications, with reimbursement for work-related usage following company policy. Pay Transparency The company is committed to pay transparency and equity, ensuring compliance with all employment regulations regarding compensation. Additional Compensation and Benefits • Health Benefits - Medical, vision, and dental insurance - Upon eligibility • 401K - Upon eligibility • Supplemental Insurance - Life insurance and critical illness • Bonus opportunities • Internal leadership development program • Paid time off • Paid training • Tuition assistance through Bellevue University - Up to $5,250 per year • Nationwide discounts through Perks at Work • Military-friendly employer Employee at Will Employment is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice, as permitted by law. Fair Labor Standards Act (FLSA) This position is classified as exempt under the FLSA, meaning employees in this role do not qualify for overtime pay for hours worked over 40 in a week. Employee Leave Compliance with state-specific required and FMLA paid leave requirements is provided. Equal Employment Opportunity (EEO) Statement The company is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance The company will provide reasonable accommodations in compliance with the ADA and ensure equal employment opportunities. This job description will be reviewed periodically for modifications necessary due to business needs.

Supports daily operations, manages data and financial reporting, and assists in project execution to improve operational performance. | Requires strong operational, analytical, and communication skills, with experience in data management and support roles, ideally in hospitality or related industries. | Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Position Summary: The Commercial Operations Specialist provides essential operational, administrative, and analytical support to PMC’s Commercial Parking Managers. In addition to supporting daily site functions, this role plays a key role in financial reporting and data management to help drive business decisions and improve operational performance. By managing routine tasks, coordinating communications, and supporting data and process improvement initiatives, the position enables managers to focus on strategic priorities such as business growth, client relationships, and strengthening the PMC Commercial brand. Primary Objective To support Commercial Parking Managers by ensuring daily operational continuity, enhancing data visibility, and assisting with financial processes. This role streamlines task execution, improves reporting accuracy, and contributes to strategic planning by maintaining data integrity and providing insights from operational and financial data. The ideal candidate is detail-oriented, adaptable, and capable of balancing administrative support with financial and analytical tasks in a fast-paced environment. Essential Duties and Responsibilities: Guest Communication and Issue Resolution: Maintain a high standard of customer service by responding to all inquiries—phone, email, or in-person—within 48 hours. Take full ownership of guest concerns, complaints, and citation disputes, ensuring they are addressed promptly, professionally, and in accordance with company policy. Follow up to ensure complete guest satisfaction. Project Management: Support the VP of Commercial Parking by executing special projects with accuracy, timeliness, and professionalism. Projects may range from operational rollouts to financial data tracking or vendor coordination. Technology Support and Systems Management: Provide ongoing training and support for operational technology platforms used within the commercial division. Partner with IT to refine tools based on field feedback. Maintain accurate records in the Commercial Parking database, including active locations, space counts, deal terms, and technology deployment. New Site Openings: Provide detailed operational support for all new commercial site launches, including: Coordinating signage layout and procurement Setting up rate codes and location data in accounting systems Auditing hours and verifying accuracy Submitting payment details for property owners Managing and maintaining the site opening workflow to ensure timely execution Financial and Data Analysis Support: Assist in compiling, verifying, and consolidating monthly financial data to support closeout processes and performance reviews. Generate and maintain dashboards, trackers, and reports to identify trends, gaps, and improvement opportunities. Support the VP of Commercial Parking and accounting team with data-driven decision-making, forecasting, and budget planning. Prepare and summarize financial and operational data for leadership presentations, audits, and strategic planning sessions. Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed. Knowledge and Critical Skills/Expertise: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Month-End Close Support: Partner with the accounting department to support timely and accurate month-end closeouts, reconciling relevant data and ensuring compliance with financial timelines. Financial Reporting: Consolidate monthly financial results as directed by the VP of Commercial Parking to assist in financial reviews, variance analysis, and the identification of operational improvement opportunities. Standard Operating Procedures (SOP’s): Draft preliminary SOPs as requested by the VP of Commercial Parking to support operational consistency and process improvement initiatives. Cross-Functional Collaboration: Work closely with corporate departments including IT, HR, Accounting, and Marketing as needed to fulfill operational goals and project requirements. Strategic Insights: Contribute ideas, feedback, and insights to special projects or initiatives, helping to inform strategic decisions for the commercial parking division. Adaptability and Flexibility: The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations. Education/Experience: Preferred education of an associate degree or higher in Business Administration, Operations Management, Hospitality Management, or a related field. A minimum requirement of a high school diploma or GED combined with substantial and relevant professional experience will also be considered. At least five (5) years of experience in a customer service, hospitality, or operations-related role is preferred. Prior exposure to parking, facilities, property management, or service-based industries is a plus. Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment: The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public. Physical Demands: Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety. Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Commercial Operations Specialist Department: Commercial Parking Operations Reports directly to: Vice President of Commercial Parking Schedule: Full Time Location: Remote position - East Coast or Nashville, TN preferred Status: Exempt Compensation: Salary

Support daily operations, assist in financial reporting, and coordinate site openings to enhance business performance. | High school diploma or equivalent with substantial experience in customer service, operations, or hospitality, and a valid driver’s license. | Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Position Summary: The Commercial Operations Specialist provides essential operational, administrative, and analytical support to PMC’s Commercial Parking Managers. In addition to supporting daily site functions, this role plays a key role in financial reporting and data management to help drive business decisions and improve operational performance. By managing routine tasks, coordinating communications, and supporting data and process improvement initiatives, the position enables managers to focus on strategic priorities such as business growth, client relationships, and strengthening the PMC Commercial brand. Primary Objective To support Commercial Parking Managers by ensuring daily operational continuity, enhancing data visibility, and assisting with financial processes. This role streamlines task execution, improves reporting accuracy, and contributes to strategic planning by maintaining data integrity and providing insights from operational and financial data. The ideal candidate is detail-oriented, adaptable, and capable of balancing administrative support with financial and analytical tasks in a fast-paced environment. Essential Duties And Responsibilities: Guest Communication and Issue Resolution: Maintain a high standard of customer service by responding to all inquiries—phone, email, or in-person—within 48 hours. Take full ownership of guest concerns, complaints, and citation disputes, ensuring they are addressed promptly, professionally, and in accordance with company policy. Follow up to ensure complete guest satisfaction. Project Management: Support the VP of Commercial Parking by executing special projects with accuracy, timeliness, and professionalism. Projects may range from operational rollouts to financial data tracking or vendor coordination. Technology Support And Systems Management: Provide ongoing training and support for operational technology platforms used within the commercial division. Partner with IT to refine tools based on field feedback. Maintain accurate records in the Commercial Parking database, including active locations, space counts, deal terms, and technology deployment. New Site Openings: Provide detailed operational support for all new commercial site launches, including: Coordinating signage layout and procurement Setting up rate codes and location data in accounting systems Auditing hours and verifying accuracy Submitting payment details for property owners Managing and maintaining the site opening workflow to ensure timely execution Financial And Data Analysis Support: Assist in compiling, verifying, and consolidating monthly financial data to support closeout processes and performance reviews. Generate and maintain dashboards, trackers, and reports to identify trends, gaps, and improvement opportunities. Support the VP of Commercial Parking and accounting team with data-driven decision-making, forecasting, and budget planning. Prepare and summarize financial and operational data for leadership presentations, audits, and strategic planning sessions. Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed. Competency/Qualifications: Knowledge and Critical Skills/Expertise: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Month-End Close Support: Partner with the accounting department to support timely and accurate month-end closeouts, reconciling relevant data and ensuring compliance with financial timelines. Financial Reporting: Consolidate monthly financial results as directed by the VP of Commercial Parking to assist in financial reviews, variance analysis, and the identification of operational improvement opportunities. Standard Operating Procedures (SOP’s): Draft preliminary SOPs as requested by the VP of Commercial Parking to support operational consistency and process improvement initiatives. Cross-Functional Collaboration: Work closely with corporate departments including IT, HR, Accounting, and Marketing as needed to fulfill operational goals and project requirements. Strategic Insights: Contribute ideas, feedback, and insights to special projects or initiatives, helping to inform strategic decisions for the commercial parking division. Adaptability And Flexibility: The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations. Education/Experience: Preferred education of an associate degree or higher in Business Administration, Operations Management, Hospitality Management, or a related field. A minimum requirement of a high school diploma or GED combined with substantial and relevant professional experience will also be considered. At least five (5) years of experience in a customer service, hospitality, or operations-related role is preferred. Prior exposure to parking, facilities, property management, or service-based industries is a plus. Certificates And Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment: The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public. Physical Demands: Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety. Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation And Benefits • Health Benefits – Medical, vision and dental insurance – Upon eligibility • 401K – Upon eligibility • Supplemental Insurance – Life insurance and critical illness • Bonus opportunities • Internal leadership development program • Paid time off • Paid training • Tuition assistance through Bellevue University – Up to $5,250 per year • Nationwide discounts through Perks at Work • Military friendly employer Employee at Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Commercial Operations Specialist Department: Commercial Parking Operations Reports directly to: Vice President of Commercial Parking Schedule: Full Time Location: Remote position - East Coast or Nashville, TN preferred Status: Exempt Compensation: Salary

Oversee multiple hotel self-parking operations and managers, drive operational excellence, expand accounts and financial performance, manage budgets and payroll, and foster client and team engagement. | Requires at least 3 years supervisory experience in customer service or hospitality management, leadership training preferred, strong client management, financial and payroll skills, and ability to travel up to 50%. | Job Title: Hotel Self Park Regional Manager Department: HSP Parking Operations Directly reports to: Hotel Self Park Area Manager Schedule: Full Time Status: Exempt Compensation: $80,000 - $85,000 per year (Salary can vary by market and experience) Position Summary The Hotel Self-Parking Regional Manager is a capable, hands-on leader responsible for overseeing multiple hotel self-parking operations and managers within an assigned region. This individual ensures operational excellence, mentors, and develops team members, and maintains exceptional service standards. Success in this role requires strong business acumen, the ability to build and grow client relationships, and a commitment to achieving financial targets. Primary Objective The primary objective of this position is to expand and enhance the assigned region by increasing both the number of accounts and the financial performance of existing accounts. Key activities include generating leads, securing new business, nurturing client relationships, and strengthening financial reporting. Duties And Responsibilities Operational Leadership In this capacity, the Regional Manager provides leadership and oversight for all assigned locations and associated teams. Working closely with operations management, the Manager sets and refines performance measures to maintain high-quality service. A key element of this role is the implementation of strategies designed to streamline operations, uphold efficiency, and ensure compliance with company standards. The Regional Manager also directs the adoption of corporate initiatives and best practices across the region. Business Development To support continued growth, the Regional Manager proactively seeks out new business opportunities by leveraging company marketing resources and engaging potential clients. This includes promoting various services, such as valet parking, self-park, and other revenue-generating offerings. Additionally, the Manager collaborates with Human Resources and Division Leadership to develop market-competitive programs that support broader organizational goals. Financial Management Financial oversight is a critical responsibility, involving the creation, review, and maintenance of revenue reports, budgets, profit-and-loss statements, and other accounting documents. The Manager ensures labor and non-labor budgets are managed efficiently across locations within the region. Regular communication with senior leadership includes weekly written and verbal summaries, as well as active participation in operational meetings to address financial performance and strategic adjustments. Team & Client Engagement Another integral aspect of the role is the recruitment, hiring, and onboarding of managers who can effectively support local operations. The Regional Manager fosters a culture of continuous improvement by creating and implementing programs that boost both employee morale and guest satisfaction. Beyond internal teams, the Manager is responsible for strengthening client relations, building trust, and identifying new opportunities for partnership and growth. Travel & Communication Due to the geographic scope of the role, travel may be required up to 50% of the time, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, and the Regional Manager provides consistent updates and performance insights to leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively. Additional Responsibilities Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the Regional Manager remains flexible and responsive to evolving business needs. Competency/Qualifications Knowledge Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Advanced Client Management Skills This role demands a high level of expertise in building and maintaining strong client relationships. Success hinges on effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues. The ability to anticipate evolving client requirements, coordinate responses across multiple locations, and adjust strategies as necessary all play an integral part in ensuring client satisfaction and long-term partnerships. Strong Analytical And Problem-Solving Abilities The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll. This includes pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance. Effective Training And Leadership Skills A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands-on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees. Payroll Management Expertise in managing payroll focused on scheduling and overtime control. The ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency supports the role’s aim to optimize labor costs. Technological Proficiency A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement. Excellent Communication And Reporting Skills Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role. Adaptability And Flexibility The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations. Education/Experience High school diploma or general education degree (GED); 3 year minimum previous supervisory and related customer service/hospitality management experience is preferred; management or leadership related training/certifications/business is preferred as well. Supervisory Responsibilities Directly supervises associates at various sites. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Must be well versed in each business fundamental of PMC, able to train a manager in all aspects of their position. Work Environment The work environment characteristics described are representative of those an associate encounter while performing the essential functions of this job. Physical Demands The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Travel Requirements Travel up to 50%. Travel may be required for up to 15 business days each month and must be available to travel with short notice and work for an extended period for longer term projects and new site openings. About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests. For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com. How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation And Benefits • Health Benefits – Medical, vision and dental insurance – Upon eligibility • 401K – Upon eligibility • Supplemental Insurance – Life insurance and critical illness • Bonus opportunities • Internal leadership development program • Continuous nationwide growth opportunities. • Paid time off • Paid training • Tuition assistance through Bellevue University – Up to $5,250 per year • Nationwide discounts through Perks at Work • Military friendly employer Employee At Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA And Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.