Paradigm

Lead IT procurement operations including contract negotiations, supplier management, and process optimization. | Extensive experience in IT procurement, contract management, and stakeholder communication. | Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote IT Program Manager. The IT Program Manager will be responsible for leading and developing a team of project managers, establishing clear roles and processes, and ensuring disciplined delivery of complex, cross-functional programs. They play a key role in shaping Paradigm’s project management framework, driving strategic direction, and fostering a culture of accountability, innovation, and continuous improvement. RESPONSIBILITIES: Strategic Direction & Role Clarity Define, communicate, and enforce clear roles and responsibilities for project managers, supporting Paradigm’s transition to a structured, process-driven framework. Mentor, train, and supervise project managers, providing effective feedback and fostering a high-performance team culture. Guide, maintain, and enforce departmental practices, methodologies, policies, and procedures. Scope Management & Timeboxed Releases Lead the team in planning high-level features and scope items for timeboxed releases, ensuring incremental and predictable delivery. Coordinate with internal stakeholders to understand business goals and objectives, translating them into actionable directives for project managers interacting with digital product teams and business analysts. Maintain situational awareness and a keen sense of urgency in responding to digital product, business, and IT environmental influences. Governance, Reporting & Resource Management Implement robust governance standards, including RAID logs, risk management, and mitigation planning. Oversee status tracking, resource prioritization, and schedule adherence for all programs. Establish and track IT implementation metrics (KPIs) and team dashboards to increase visibility, alignment, and accountability. Produce regular, comprehensive reporting on project/program status, budgets, schedules, resource allocation, and operational effectiveness for the Steering Committee and leadership team. Quality Assurance & Deployment Discipline Champion disciplined QA/UAT and deployment processes, ensuring accuracy in project management tools and timely communication of deployment readiness. Support the team in developing and maintaining project milestones, work breakdown structures, and contingency plans. Ensure successful implementation within defined timeframes and budgets. Innovation & AI Enablement Drive adoption of AI tools (e.g., Microsoft 365 Copilot) to enhance project management efficiency, automate status summaries, risk registers, and weekly updates. Work with App Dev Directors and digital product owners on continuous improvements of technology capabilities to ensure efficient and effective implementations. Provide strategic insights to organizational leaders on process improvements that reduce time to market, lower costs, and increase ROI. Stakeholder Engagement & Communication Maintain communication with digital product management and internal stakeholders on overall project status, milestones, and risks. Create and maintain standard operating process reference material for internal staff and digital product management, including workflows and solution delivery protocols. Demonstrate outstanding communication and presentation skills, conveying sophisticated concepts simply and clearly to a variety of audiences. SUPERVISORY RESPONSIBILITIES: Mentor, train, and supervise team members directly and indirectly, review their work and provide effective constructive feedback to achieve their best performance and goal attainment Set the tone for a strong Enterprise culture and high employee engagement. Ensure all team members understand, are trained in, and comply with Paradigm’s security requirements and policies. Ensure all team members have the minimum level of IT system access required to effectively complete their Paradigm responsibilities. QUALIFICATIONS: Bachelor’s Degree in Computer Science, Project Management, Business Management, or related field, or equivalent experience. 8-10 years of program/portfolio planning and management experience. 15+ years of direct IT project management experience, including managing multiple projects and leading project managers. PMP or PMP-ACP certification required. Demonstrated experience leading strategic technology initiatives. Proven expertise in project governance, risk management, change management, and people management. Strong business/digital product management engagement, communication, and organizational skills. High proficiency with project management tools (e.g., MS Project, Planview), Microsoft productivity tools, and MS Office suite. Strong business analysis and IT integration skills. Strong IT Agile experience. Working knowledge of the Workers’ Comp industry is a plus. What We Value Defined PM roles and structured governance. Clear scope for timeboxed releases. Comprehensive reporting (RAID, risk, financial health). Disciplined QA/UAT and deployment processes. Adoption of AI tools for PM efficiency. Paradigm Benefits: Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster #LI-Remote

Lead product backlog prioritization and collaborate with UX/UI and development teams to deliver cloud-native software solutions. | Over 10 years of product management experience with expertise in Agile methodologies and technical proficiency in software delivery. | Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Director, Product Design to be part of revolutionizing these industries. In this role, you will own and evolve the end-to-end user experience across Paradigm's product suite. This role is focused on leading teams to craft intuitive, high-quality experiences that serve our users today and that can evolve to support AI-enabled workflows in the future. This role is ideal for someone with strong product design expertise, deep fluency in the full design process from discovery through delivery, and the ability to guide teams in creating thoughtful, scalable design solutions. You'll partner closely with product management and engineering to ensure design decisions are grounded in user needs and aligned with business goals, while working with designers across teams to raise the bar on quality, consistency, and craft. A key part of this role is anticipating what comes next. You will be expected to stay current on emerging AI capabilities and design tooling, and to make thoughtful decisions that position the organization to leverage AI to speed up workflows, reduce manual effort, and improve the overall user experience over time. What You Will Do: • Own the product design experience end to end, from early-stage discovery and problem framing through final delivery and iteration. • Hire, lead, and develop a high-performing team and direct the resolution of highly complex design and experience challenges. • Set the vision and direction for how users interact with Paradigm's products, ensuring experiences are intuitive, consistent, and purpose-built for our industries. • Champion a user-centered design process that balances qualitative insight, quantitative signal, and strong design judgment. • Partner closely with product and engineering leadership to shape roadmaps, influence prioritization, and ensure design has a seat at the table early in the process. • Lead your team through the full design cycle: research, ideation, wireframing, prototyping, and high-fidelity execution. • Identify fragmentation and inconsistency across products and partner with leaders to move toward a more unified, coherent user experience. • Use a pragmatic approach to make strategic decisions about UX patterns and standards across the organization, balancing efficiency, flexibility, and product team needs. • Work closely with product designers to provide guidance, reinforce best practices, and identify gaps in the experience. • Evaluate emerging AI tools and design technologies to inform how the team works and how AI can be meaningfully integrated into the product experience. • Ensure that design documentation, guidelines, and best practices are developed and maintained to support consistent, high-quality design across teams. What You Need to Succeed: • 8+ years of experience in product design with 3+ years of people leadership experience. • A strong portfolio demonstrating end-to-end ownership of complex product experiences, from research and strategy through high-fidelity design and delivery. • Deep fluency in Figma and modern design tooling across the full design process. • Experience designing for complex tools, workflows, or enterprise environments where usability and learnability are critical. • Strong understanding of how design decisions translate into production, with the ability to partner credibly with engineers on implementation trade-offs. • Track record of building and leading high-performing design teams in multi-team or enterprise environments. • Comfort working in ambiguity, moving quickly to establish direction without over-engineering solutions. • Track record of staying current as tools and capabilities evolve, with the ability to identify where AI can enhance team efficiency and product experience quality. • A pragmatic leadership approach that prioritizes usability, adoption, and real-world impact over theoretical perfection. • Strong communication skills and a collaborative approach to working with designers, product managers, and engineers across teams. Ready to Join? Apply now at myparadigm.com/careers/ #Paradigm

Lead end-to-end IT projects, coordinate teams, manage risks, and ensure project success. | Experience with project management tools, excellent communication skills, ability to manage multiple projects, and risk/change management expertise. | Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote IT Project Manager. The IT Project Manager is responsible for planning, executing, and delivering information technology projects that support business objectives. This role bridges the gap between technical teams and business stakeholders, ensuring projects are completed on time, within scope, and on budget while meeting quality and security standards. IT Project Managers oversee the full project lifecycle, manage risks and dependencies, and coordinate cross-functional teams in dynamic, often complex environments. RESPONSIBILITIES: Lead the end-to-end delivery of IT projects, from initiation through closure Define project scope, objectives, milestones, and success criteria Develop and maintain detailed project plans, schedules, and budgets Coordinate resources across internal teams and external vendors Facilitate project governance, status reporting, and stakeholder communication Lead stand-ups and other project meetings, inclusive of comprehensive notes, next steps and owners Perform sprint planning and manage team members accordingly Identify, assess, and mitigate project risks and issues Manage changes to project scope, schedule, and costs using formal change control Ensure compliance with IT standards, security policies, and regulatory requirements Track project performance using appropriate metrics and tools Resolve conflicts and remove blockers impacting project progress Ensure deliverables meet quality expectations and business requirements Conduct post-project reviews and document lessons learned QUALIFICATIONS: Proficiency with project management tools (e.g., MS Project, Azure DevOps, Planview, Smartsheet) Excellent communication, facilitation, and presentation skills Ability to manage multiple projects and priorities simultaneously Strong problem-solving, risk management, and decision-making abilities Experience working with cross-functional and technical teams Financial acumen related to budgeting, forecasting, and cost control Proven experience in risk management and change management Paradigm Benefits: Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster