Parachute Health

Support and enhance marketing systems and workflows, experiment with automation and AI tools, and improve operational processes. | Experience with marketing automation, CRM systems, data analysis, and a strong curiosity for AI and automation tools. | Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that's 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care. About the Role This role sits at the intersection of marketing, systems, and automation. You'll help power—and increasingly redesign—the operational backbone behind Parachute Health's marketing engine. That includes traditional systems like HubSpot, but also emerging AI-enabled and automation tools that help us move faster. This is not a traditional marketing ops or RevOps role. We are looking for someone scrappy, curious, and excited to experiment—someone who wants to dig into tools like n8n, Retool, AI workflow builders, and agentic automations. If you enjoy figuring things out, connecting systems and teams, and turning messy processes into automated workflows, you'll thrive at Parachute Health. What You'll Work On You'll start by learning and supporting our core systems and quickly move into building and experimenting. Foundational Operations • Create and maintain workflows that ensure clean, accurate contact and company data in HubSpot (lifecycle stages, properties, segmentation). • Review and improve existing workflows for lead routing, scoring, and lifecycle progression. • Build lists and segments to support campaigns, reporting, and pipeline visibility. • Partner with Growth Marketing, Sales, and RevOps to improve lead quality and speed-to-action. • Create clear documentation to help us scale best practice processes and democratize understanding across our organization Automation & AI Experimentation • Prototype and implement automation workflows across tools (e.g., HubSpot + enrichment tools + internal systems). • Experiment with AI-enabled tools to improve: • Lead enrichment and routing • Data hygiene and deduplication • Alerting, summaries, and internal notifications • Speed and consistency of operational tasks • Explore and build agentic or semi-agentic workflows. • Document what works, what breaks, and how we scale. Continuous Improvement • Identify repetitive manual processes and propose ways to automate or eliminate them. • Help us evolve from "process-based ops" to AI-assisted, system-driven growth operations. • Learn fast, ship improvements, and iterate. What We're Looking For We care as much about how you think than the tools you've already mastered. • 2-5 years of experience in marketing ops, growth, analytics, automation, or a related role. • Experience with HubSpot. Comfort working with systems, data, and process logic. • Strong curiosity about automation, AI tools, and "how things work under the hood." • Ability to self-learn new tools quickly and experiment without perfect instructions. • Clear communicator who can explain what you built and why it matters. • Exposure to automation tools (e.g., Zapier, Make, n8n, Retool, custom scripts). • Familiarity with AI-powered tools for enrichment, summarization, routing, or analysis. • Experience in B2B SaaS, healthcare, or high-growth startups. This Role Is Not a Fit If: • You're primarily looking for a traditional RevOps or CRM admin path. • You prefer clearly defined tasks over experimentation and iteration. • You're uncomfortable learning tools that don't yet have best practices. Why This Role Is a Great Opportunity • You'll gain hands-on experience with next-generation marketing and revenue systems. • You'll help define how AI-assisted growth operations work at a scaling healthcare SaaS company. • You'll build highly transferable skills that go far beyond HubSpot administration. • You'll have real ownership and visibility early in your career. Base Salary Bands (based on level and experience) $85,000-$125,000 California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization

Manage and grow a portfolio of clients in the healthcare or government sector, ensuring customer satisfaction, retention, and identifying growth opportunities. | Proven experience in account management or customer success in SaaS or related industries, excellent communication skills, proficiency with CRM tools, and a background or interest in healthcare or government sectors. | This a Full Remote job, the offer is available from: United States Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care. About the Role The HME Provider-Account Manager will be the customers' primary point of contact, ensuring their satisfaction and success with our software solutions. This role involves building strong client relationships, identifying growth opportunities, and addressing customer concerns to ensure long-term retention and satisfaction. The ideal candidate will have excellent communication skills, a customer-focused mindset, and a passion for technology. Key Responsibilities • Serve as the primary point of contact for a portfolio of suppliers, fostering trust and ensuring a consistently positive customer experience. • Regularly communicate with customers to understand their needs, goals, and challenges. • Conduct no less than 4 onsite business reviews per quarter to ensure clients derive value from Parachute solutions. • Monitor customer usage and proactively address any issues or concerns that may arise. • Collaborate with internal teams to resolve client challenges and enhance client satisfaction. • Develop strategies to ensure customer retention and reduce churn. • Identify opportunities to upsell or cross-sell additional products and collaborate with internal sales teams to meet customer needs. • Train and support customer SSRs on clinician activation activities. • Track and analyze key account metrics, such as usage data and renewal rates. • Partner with marketing, sales, and product teams to deliver a seamless customer experience. • Share client feedback to inform product development and enhance service offerings. • 40% travel is required. Qualifications • Bachelor’s degree in business, Marketing, Communications, or a related field (or equivalent experience). • Proven experience in account management, customer success, or a similar role in the SaaS industry. • A strong understanding of SaaS business models and technologies is a plus. • A strong understanding of the Home Medical Equipment industry is a plus. • Excellent communication and interpersonal skills. • Ability to manage multiple accounts and prioritize tasks effectively. • Proficiency with CRM software (HubSpot) and customer success tools. • Problem-solving mindset and ability to thrive in a fast-paced environment. Benefits • Medical, Dental, and Vision Coverage • 401(k) Retirement Plan • Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees. • Equity Incentive Plan • Annual Company-Wide Bonus (up to 15%) • Flexible Vacation Policy • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) • Monthly Internet Stipend • Annual Home Office and Wellness contribution • Co-Working Space Reimbursement • Annual stipend for education and development Base Salary Bands (based on level and experience) $85,000K - $145,000 + Commission California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization This offer from "Parachute Health" has been enriched by Jobgether.com and got a 76% flex score.

The Lead Analytics Engineer drives scalable data solutions, enabling actionable insights and strategic business decisions across the company. This role combines deep technical expertise with leadership responsibilities by leading high-impact initiatives, mentoring the analytics team, and shaping data strategy. | Candidates should have a bachelor's degree in a related field and at least 7 years of experience in data engineering or analytics engineering. Leadership experience and familiarity with cloud-native environments are also required. | Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple. We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in. The Lead Analytics Engineer drives scalable data solutions, enabling actionable insights and strategic business decisions across the company. This role combines deep technical expertise with leadership responsibilities by leading high-impact initiatives, mentoring the analytics team, and shaping data strategy. Responsibilities: Technical Leadership Design, optimize, and scale end-to-end data pipelines and cloud-based infrastructure for analytics, reporting, and machine learning. Own data integration, transformation, and modeling processes, ensuring accuracy, accessibility, and analytical readiness. Lead implementation of dbt, Looker, and other modern analytics tools to deliver scalable, maintainable solutions. Define and enforce standards for data modeling, data governance, lineage, monitoring, and compliance. Evaluate emerging technologies and drive architecture decisions to future-proof the platform. Project & Team Leadership Lead complex initiatives spanning multiple teams and business domains. Set project direction, ensure timely delivery, and maintain high-quality standards. Translate business requirements into robust technical solutions. Mentor data analysts and analytics engineers on technical challenges, best practices, and career growth. Strategic Contribution Collaborate with leadership to ensure the data platform aligns with business objectives. Identify opportunities to improve efficiency, scalability, and business impact through data. Facilitate alignment across technical and non-technical stakeholders, promoting a culture of data-driven decision-making. Foster knowledge sharing, continuous feedback, and cross-team collaboration. Qualifications: Experience & Education Bachelor's degree in Computer Science, Data Science, related field, or equivalent experience. 7+ years in data engineering or analytics engineering delivering scalable, high-impact solutions. 1+ years in senior-level roles with leadership and cross-team responsibilities. Experience in cloud-native environments (BigQuery, Snowflake, Redshift, or similar). Technical Skills Expert in SQL, Python, and modern analytics tools (dbt, Fivetran, Airflow, or equivalents). Strong experience in data modeling, ELT/ETL pipelines, and cloud data warehouses. Advanced proficiency with Looker or similar BI tools (LookML, dashboards, visualization). Knowledge of data governance, quality frameworks, and testing methodologies. Familiarity with machine learning pipelines, predictive modeling, or AutoML is a plus. Leadership & Soft Skills Proven ability to lead technical initiatives and mentor team members. Strong problem-solving skills, designing scalable, maintainable architectures. Excellent communication with technical and non-technical audiences. Comfortable navigating ambiguity and driving decisions in fast-paced environments. Experience in influencing senior stakeholders without direct authority. Benefits: Medical, Dental, and Vision Coverage 401(k) Retirement Plan Remote-First Company with the option to work at our New York City office Equity Incentive Plan Annual Company-Wide Bonus (up to 15%) Flexible Vacation Policy Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) Monthly Internet Stipend Annual Home Office Stipend Co-Working Space Reimbursement Annual stipend for education and development Base Salary Bands (based on experience and level) Analytics Engineer III: $130,000 - $180,000 Analytics Engineer IV: $170,000 - $210,000 California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

The Data Analyst II conducts medium- to high-complexity analyses and delivers actionable insights to stakeholders. This role involves managing individual analytical projects and collaborating with cross-functional teams to solve business problems. | Candidates should have a bachelor's degree in a related field and at least 3 years of professional experience in data analysis or business intelligence. Strong proficiency in SQL and experience with BI tools are essential, along with a collaborative mindset and problem-solving abilities. | Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple. We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in. The Data Analyst II contributes meaningfully to data-driven decision-making by delivering analyses and insights that inform business and product decisions. This role combines growing analytical capabilities with increasing autonomy, managing projects independently while collaborating across teams to solve business problems. Responsibilities: Analysis & Insights Conduct medium- to high-complexity analyses with minimal guidance, delivering actionable insights to stakeholders. Own individual analytical projects from scoping through delivery, managing timelines and expectations. Build and maintain dashboards and reports that enable teams to track key metrics and make informed decisions. Contribute to the development of analytical frameworks and metrics definitions. Translate business questions into structured analytical approaches and clearly communicate findings. Collaboration & Growth Partner with cross-functional teams including product, operations, and business stakeholders to understand needs and deliver insights. Communicate analysis results clearly to both technical and non-technical audiences. Actively participate in team discussions, bringing forward multiple approaches to problems and weighing tradeoffs. Apply feedback to continuously improve analytical work and articulate areas for personal growth. Begin mentoring junior analysts on specific tasks, tools, and analytical techniques. Quality & Standards Follow and actively reinforce team standards for analysis, documentation, and data quality. Identify and raise friction points in processes or data, suggesting simple improvements. Show resilience by adjusting approach when analyses don't go as planned. Contribute to team knowledge sharing by documenting learnings and best practices. Qualifications: Experience & Education Bachelor's degree in Computer Science, Data Science, related field, or equivalent experience. 3+ years of professional experience in data analysis, business intelligence, or related analytical roles. Demonstrated track record of increased responsibilities and impact in analytical work. Technical Skills Strong proficiency in SQL for data extraction and analysis. Experience with Looker or similar BI tools for dashboard development and data visualization. Working knowledge of Python or similar tools for data analysis and automation. Understanding of statistical concepts and their application to business problems. Familiarity with data modeling concepts and modern data warehouses (BigQuery, Snowflake, Redshift, or similar). Analytical & Soft Skills Strong problem-solving abilities with attention to detail and analytical rigor. Ability to manage multiple projects with growing autonomy and prioritize effectively. Clear communication skills, translating data findings into business insights. Curiosity and willingness to learn new tools, techniques, and business domains. Collaborative mindset with openness to feedback and coaching. Benefits: Medical, Dental, and Vision Coverage 401(k) Retirement Plan Remote-First Company with the option to work at our New York City office Equity Incentive Plan Annual Company-Wide Bonus (up to 15%) Flexible Vacation Policy Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) Monthly Internet Stipend Annual Home Office Stipend Co-Working Space Reimbursement Annual stipend for education and development Base Salary Bands (based on experience and level) Data Analyst II: $90,000 - $130,000 California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Lead complex analytical projects, mentor analytics team, and partner with stakeholders to drive data-driven business strategy. | 7+ years in data analysis with 1+ year in senior leadership roles, expertise in SQL, Python, BI tools, statistical methods, and strong communication and leadership skills. | Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple. We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in. The Lead Data Analyst drives data-driven decision-making across the organization by delivering actionable insights that shape business strategy. This role combines deep analytical expertise with leadership responsibilities by leading high-impact analyses, mentoring the analytics team, and partnering with stakeholders to solve complex business problems. Responsibilities Analytical Leadership Lead complex, cross-functional analyses that directly inform strategic business decisions and product direction. Own end-to-end analytical projects from problem definition through insight delivery and impact measurement. Design and implement analytical frameworks, metrics, and dashboards that enable self-service insights across the organization. Define and enforce standards for analytical rigor, documentation, and best practices. Translate ambiguous business questions into structured analytical approaches with clear methodologies. Project & Team Leadership Lead high-complexity initiatives spanning multiple teams and business domains. Set project direction, ensure timely delivery, and maintain high-quality analytical standards. Translate complex analytical findings into clear, actionable recommendations for technical and non-technical audiences. Mentor data analysts on analytical techniques, business acumen, and career growth. Strategic Contribution Partner with leadership to identify opportunities where data can drive efficiency, growth, and business impact. Facilitate alignment across stakeholders by integrating analytical insights with business context. Champion a culture of experimentation, measurement, and data-driven decision-making. Foster knowledge sharing, continuous feedback, and cross-team collaboration. Qualifications Experience & Education Bachelor's degree in Computer Science, Data Science, related field, or equivalent experience. 7+ years in data analysis, business intelligence, or related analytical roles delivering high-impact insights. 1+ years in senior-level roles with leadership and cross-functional responsibilities. Experience working with modern data stacks and cloud data warehouses (BigQuery, Snowflake, Redshift, or similar). Technical Skills Expert in SQL and data analysis with strong proficiency in Python for statistical analysis. Advanced experience with Looker or similar BI tools (LookML, dashboard development, visualization best practices). Knowledge of statistical methods, A/B testing, experimentation design, and causal inference. Experience with data modeling concepts and collaborating with analytics engineers on data infrastructure. Familiarity with predictive modeling, machine learning concepts, or advanced analytics is a plus. Leadership & Soft Skills Proven ability to lead analytical initiatives and mentor team members. Strong problem-solving skills with ability to structure ambiguous problems and design analytical approaches. Exceptional communication skills translating complex analyses into compelling narratives for diverse audiences. Comfortable navigating ambiguity and driving decisions in fast-paced environments. Experience influencing senior stakeholders and driving business strategy through data insights. Benefits Medical, Dental, and Vision Coverage 401(k) Retirement Plan Remote-First Company with the option to work at our New York City office Equity Incentive Plan Annual Company-Wide Bonus (up to 15%) Flexible Vacation Policy Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) Monthly Internet Stipend Annual Home Office Stipend Co-Working Space Reimbursement Annual stipend for education and development Base Salary Bands (based on experience and level) Data Analyst III: $120,000 - $170,000 Data Analyst IV: $160,000 - $200,000 California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.