15 open positions available
Lead and grow a consulting services organization focused on loyalty programs for restaurants, owning P&L, and driving strategic growth. | Over 10 years of experience in professional services or loyalty strategy, with expertise in SaaS, restaurant industry, and P&L management. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. Position Description: We are seeking a dynamic and strategic Director of Loyalty Strategy & Execution to lead and grow our rapidly evolving consulting services organization. This leader will oversee a team of loyalty consultants and managed services professionals—owning the P&L, scaling operations, and evolving our model from executional support to strategic impact. As part of the Engagement Cloud team, this role is central to helping enterprise and mid-market restaurants unlock more value from our platform. Youll shape the roadmap for managed loyalty services, lead a high-performing team, and collaborate cross-functionally to position services as a key differentiator in our go-to-market strategy. This is an ideal role for a leader with deep experience in loyalty, SaaS, restaurants, and professional services—someone eager to build and expand a services business. Position Location: • Remote, United States Reports To: • Senior Director, Marketing & Strategy Services What We’re Looking For: • 10+ years of experience in professional services, loyalty strategy, or managed services—ideally in a SaaS or digital agency setting • Deep expertise in the restaurant industry and a strong understanding of loyalty program economics and guest behavior • Proven success owning or influencing a P&L, with a track record of driving revenue growth and margin expansion • Experience leading multi-disciplinary teams and scaling service delivery models • Strong business acumen and strategic thinking; ability to build from scratch and iterate quickly • Excellent cross-functional leadership and client-facing communication skills • Data-informed, customer-first decision-making approach Additional skills: • Experience in SaaS restaurant tech or consulting with enterprise restaurant brands • Familiarity with loyalty platforms, CDPs, and campaign analytics tools • Working knowledge of Salesforce, BI tools, and service automation platforms Unleash your potential: What you will be doing and owning: Strategic Leadership & Vision • Define and evolve the roadmap for paid services aligned with product strategy • Own the internal and external narrative of our services value proposition Business Ownership • Own full P&L responsibility, including revenue, margin, and profitability • Create scalable pricing models, packaging, and service tiers • Identify and validate new service offerings that enhance our SaaS platform Cross-Functional Influence • Work with Product, Engineering, and Data teams to ensure integrated services • Enable Sales and Marketing with value messaging and pipeline growth strategies • Align with Customer Success and Support for seamless delivery Customer Strategy & Impact • Act as executive sponsor for key accounts • Ensure client programs deliver measurable outcomes and ROI • Develop loyalty frameworks, strategy playbooks, and campaign models Team Building & Growth • Lead and scale a high-performing team of strategists, campaign managers, analysts, and partners • Establish KPIs, drive accountability, and support professional development • Expand delivery capacity through innovation, automation, and hybrid resourcing Thought Leadership • Represent PAR externally at events and through thought leadership • Stay ahead of market trends and evolving client needs Remote Skills: Automation, Business Intelligence Software, Business Skills, Business Strategy, Campaigns, Cloud Computing, Communication Skills, Consulting, Cross-Functional, Customer Experience, Customer Relations, Economics, Global Branding, Leadership, Loyalty Programs, Market Entry Strategy, Market Trend Analysis, Marketing Strategy, Marketing/Promotional Messaging, Performance Metrics, Product Engineering, Product Pricing, Product Strategy, Professional Services, Profit & Loss, Profit & Loss Management, Restaurant, Return on Investment (ROI), Revenue Growth, Revenue/Sales Reporting, Sales, Salesforce.com, Service Delivery, Software as a Service (SaaS), Technical Consulting, Thought Leadership About the Company: PAR Technology
Design and lead enterprise-wide talent acquisition, development, and succession strategies to support business growth and transformation. | Requires 15+ years in Talent, Learning, or Organizational Development with global scope, experience in designing talent systems, and strong analytics skills. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: At PAR, we’re building the next generation of talent systems where learning, leadership, and performance work together to fuel business growth and readiness for an AI-powered future. As the Head of Global Talent Strategy, you’ll design and lead the enterprise-wide approach to talent acquisition, talent development, leadership readiness, and workforce capability building. You’ll own the global strategy that connects acquisition, learning, performance, and succession into one seamless ecosystem to build capability at every level, from early career to senior leaders. This is a role for an architect and builder. Someone who sees talent as a system, connects the dots across programs, and turns insight into action. Position Location: Hybrid - Syracuse, NY, Philadelphia, PA, or Chicago, IL This role operates in a hybrid capacity, with flexibility to work remotely and onsite as business needs dictate. There are no mandated office days; rather, the global Talent team will exercise judgment in determining when in-person presence adds value. Occasional in-person meetings, leadership sessions, and team events will take place in the other company global locations. Reports To: Chief Human Resources Officer What We’re Looking For: Requirements: 15+ years of progressive experience in Talent, Learning, or Organizational Development with global scope. A track record of designing and implementing enterprise talent strategies that link acquisition, development, performance, and succession. Experience leading leadership and capability programs that prepare organizations for transformation and growth. Strong understanding of career architectures, skill frameworks, and digital/AI readiness programs. Deep experience in succession planning, 360 feedback, and leadership assessment methodologies. Proven ability to connect data to action using analytics to measure impact and drive decisions. Comfort navigating M&A integration and talent assessment during periods of scale or change. Exceptional executive presence and influence skills, including Board-level exposure. A systems mindset and proven ability to translate how programs interconnect and design for scalability, not silos. A builder’s energy with a passion for rolling up your sleeves to prototype, test, and iterate. Unleash your potential: What you will be doing and owning: Set the enterprise talent strategy that builds future workforce and leadership capability aligned to business priorities. Oversee the full talent ecosystem from university relations and early-career cohort programs to leadership development, succession planning, and performance management. Architect a global approach to talent acquisition and internal mobility — building systems, playbooks, and pipelines that connect how we attract, assess, and grow talent across regions. Enable internal movement as a core lever for development, readiness, and retention. Shape capability frameworks and skill taxonomies linked to our evolving career architecture and AI readiness roadmap. Own performance enablement systems including goal setting, feedback, and talent review tools that elevate accountability and clarity across the organization. Lead global learning and development strategy, integrating digital, technical, and leadership curricula that build both depth and agility. Partner with HRBPs, business leaders, and COEs to forecast emerging skill needs and direct investments toward the highest impact areas. Guide and govern enterprise tools and processes, including performance management, 360 assessments, succession planning, and learning platforms. Represent talent strategy at the executive and Board level, reporting on leadership pipeline strength, workforce readiness, and capability growth. Interview Process: Interview #1: Video interview with Talent Acquisition Team Interview #2: Video interview with the Hiring Manager (via MS Teams) Interview #3: Video interview with the Team (via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Support enterprise sales by delivering technical demonstrations, leading proof-of-concept engagements, and acting as a trusted advisor to customers. | Over 5 years of experience in technical sales or sales engineering, with strong communication skills, and experience supporting enterprise or multi-location customers. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Enterprise Sales & Solution Engineer For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our Better Together ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty, and back-office software alongside industry-leading hardware and drive-thru offerings. Position Description: The Enterprise Sales & Solution Engineer plays a critical role in supporting PAR’s enterprise sales motion by acting as a trusted technical and solution advisor throughout the sales cycle. This role partners closely with Sales Executives across Channel, SMB, and Major Accounts to position PAR’s product portfolio effectively and drive successful customer outcomes. This role is responsible for delivering compelling product demonstrations, articulating technical and business value, and leading proof-of-concept engagements to support competitive enterprise sales opportunities. The Sales & Solution Engineer bridges customer business needs with PAR’s technical capabilities, ensuring confidence, clarity, and alignment from initial evaluation through pilot. Position Location: Remote Philadelphia, Remote New Hartford, Remote Chicago, Remote Austin Reports To: Manager, Sales Engineering What We’re Looking For: Required · 5+ years of experience in technical solutions sales, sales engineering, or within the restaurant technology / restaurant operations vertical · Demonstrated ability to present complex technical solutions clearly and confidently to executive-level stakeholders · Strong consultative selling skills with the ability to translate customer requirements into technical and business value propositions · Excellent written and verbal communication skills, with strong presentation presence · Proven ability to manage multiple opportunities and deadlines in a fast-paced, customer-facing environment Preferred · Experience working with POS, restaurant management, or hospitality technology platforms · Experience supporting enterprise or large multi-location customers · Familiarity with proof-of-concept design, system configuration, and technical validation during sales cycles Unleash your potential: What you will be doing and owning: · Deliver compelling product demonstrations that clearly articulate PAR’s vision, value, and differentiated user experience · Lead tailored demonstrations and proof-of-concept engagements aligned to customer-specific needs · Educate prospects on the business and technical value of PAR’s solutions · Present confidently to executive-level audiences in enterprise and boardroom settings · Partner with Sales Executives to qualify opportunities and support the full sales lifecycle · Act as the technical owner throughout evaluations, including system configuration, troubleshooting, and solution design · Assess customer requirements and map them to current and future PAR offerings · Serve as a trusted technical advisor to customers through evaluation and into pilot phases · Collaborate cross-functionally to solution menu design and operational workflows aligned to customer needs · Continuously build expertise in PAR’s evolving product portfolio and related technologies Additional Skills: · Self-starter with strong ownership mindset and accountability · Strategic and creative problem solver · Highly organized with strong project management instincts · Flexible, dependable, and comfortable navigating ambiguity Interview Process: · Interview #1: Video Interview with Talent Acquisition · Interview #2: Video Interview with Hiring Manager (MS Teams) · Interview #3: Video Interview with Cross-Functional Team (MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Build, maintain, and improve B2B ecommerce experiences across multiple platforms, translating complex requirements into user-friendly solutions. | 1-3 years supporting ecommerce websites with HTML, CSS, and basic JavaScript, experience with Shopify or Salesforce Commerce Cloud, and ability to manage multiple projects in a fast-paced environment. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: The Ecommerce Web Development Specialist is a hands-on, execution-focused role responsible for building, maintaining, and improving B2B ecommerce experiences across PAR’s digital properties. This role partners closely with Growth Marketing, Product, Product Marketing, IT, Sales, and Order Management to translate complex product, pricing, and operational requirements into clear, intuitive, and scalable ecommerce experiences. This position focuses on day-to-day site execution, including product page builds, UX improvements, custom site requests, and ongoing maintenance across multiple ecommerce properties. The goal of this role is to deliver a high-quality customer experience while enabling internal teams to move faster and operate more efficiently. Position Location: Minneapolis, MN Reports To: Digital Marketing Manager, Operator Products Growth Marketing What We’re Looking For: Required 1–3 years of experience supporting ecommerce websites using HTML and CSS; basic JavaScript experience preferred Experience building or maintaining ecommerce experiences on platforms such as Shopify and/or Salesforce Commerce Cloud Strong attention to detail with the ability to execute clean, well-structured web experiences Ability to translate business and technical requirements into practical, user-friendly site implementations Comfort managing multiple projects simultaneously in a fast-paced environment Preferred Experience supporting B2B ecommerce or complex product catalogs Familiarity with responsive design principles and accessibility best practices Exposure to CMS tools, Liquid templates, or component-based page building Interest in ecommerce UX, merchandising, and guided buying experiences Unleash your potential: What you will be doing and owning: Build, update, and maintain B2B ecommerce experiences across multiple Shopify and/or Commerce Cloud sites Create responsive layouts using HTML, CSS, and light JavaScript to ensure consistent desktop and mobile experiences Develop reusable content blocks, custom sections, and structured layouts to support merchandising and product discovery Partner closely with the Digital Marketing Manager to execute custom site builds and requests from internal teams and external customers Collaborate cross-functionally with Product, Sales, IT, and Order Management to translate complex requirements into clear ecommerce solutions Support multiple ecommerce initiatives at once while maintaining consistency, accuracy, and quality across sites and brands Identify and implement improvements to navigation, purchasing workflows, and overall customer experience Additional Skills: Strong sense of ownership and pride in execution Clear communicator able to collaborate across technical and non-technical teams Organized, detail-oriented, and comfortable working with ambiguity Interview Process: Interview #1: Virtual Screen with Talent Acquisition Interview #2: Video Interview with Hiring Manager (MS Teams) Interview #3: Video Interview with Cross-Functional Team (MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Own and evolve the payments product roadmap, lead discovery and execution of merchant payments initiatives, and collaborate across teams to improve merchant experience and platform performance. | 5-7+ years of product management experience, familiarity with merchant onboarding, underwriting, pay-in/disbursement flows, and experience in SaaS or digital tech environments. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description As a Senior Product Manager, Payments at PAR, you will own and advance our merchant payments strategy. You will lead discovery, drive execution, and translate complex payment workflows into intuitive, scalable product experiences. This role spans the full product lifecycle and requires strong judgment, minimal supervision, and close partnership with engineering, design, compliance, and go-to-market teams. The focus is on merchant-side payments products and experiences, including onboarding, underwriting, pay-in flows, disbursements, and guest/cardholder interactions. While deep expertise in every domain is not required, a strong understanding of the merchant payments ecosystem is essential. Position Location Remote (U.S.) or Hybrid Reports To Director of Product Management, Payments What You Will Do • Own and evolve the payments product roadmap using customer, market, and competitive insights • Identify and drive long-term opportunities that strengthen PAR's merchant payments platform • Lead discovery to uncover merchant pain points and validate solutions through data and research • Prioritize initiatives based on impact, feasibility, and business value • Partner with engineering, design, compliance, and go-to-market teams to deliver complex payments initiatives • Translate ambiguity into clear plans that enable efficient, high-quality execution • Align cross-functional teams and senior leaders on priorities, tradeoffs, and outcomes • Own payments product performance and key metrics • Continuously improve merchant experience, platform reliability, and business impact What We're Looking For • 5-7+ years of product management experience, ideally in SaaS or digital technology environments • Proven ability to lead complex product initiatives end-to-end with minimal oversight • Track record of delivering differentiated, customer-driven products • Experience within a vertical SaaS company acting as a PayFac, advanced payments consumer, or payments platform (gateway, processor, or PayFac enabler) • Familiarity with merchant onboarding, underwriting, pay-in and disbursement flows, and cardholder experiences • Ability to simplify complex payments workflows into intuitive merchant-facing solutions • Strong customer empathy paired with disciplined discovery and validation • Ability to leverage market and competitor insights to inform strategy and identify opportunities • Comfort managing multi-threaded initiatives across engineering, design, compliance, and go-to-market teams • Strong communication and stakeholder management skills, including senior leadership • Brings a high-ownership, collaborative mindset Interview Process • Interview #1: Phone screen with Talent Acquisition • Interview #2: Video interview with Hiring Manager (MS Teams) • Interview #3: Video interview with cross-functional team (MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Own and prioritize the product backlog, serve as the technical product expert, and collaborate with engineering and stakeholders to deliver scalable, reliable solutions. | Minimum 5 years in product management with experience in enterprise B2B/B2C platforms, APIs, cloud services, and cross-functional leadership, especially in hospitality or retail domains. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: We are seeking an experienced Senior Technical Product Manager to join the PAR Product team. This role is ideal for a product leader who thrives at the intersection of business strategy, technical architecture, and customer-driven innovation. The Senior Technical Product Manager is responsible for product planning and execution across the full product lifecycle, with a strong focus on technical systems, integrations, and platform capabilities that power PAR’s POS ecosystem. This role is a key contributor to ensuring that the product aligns with PAR’s overall strategy, technical standards, and long-term scalability goals. This position reports directly to the PAR Product Line Leader. In this role, you must be a thought leader and problem solver who is comfortable operating in a dynamic, ambiguous, and fast-paced environment where managing multiple initiatives and priorities is the norm. Position Location: Remote, United States Reports To: Director, Product Management What We’re Looking For: Requirements: Experience building and scaling enterprise-grade, B2B and B2B2C software platforms, preferably in high-availability environments. • Minimum of 5 years of product management, product owner, or technical business analysis experience, working closely with software engineering teams. • Minimum of 3 years of experience in the hospitality, retail, or transaction-heavy systems domain (POS, payments, ordering, integrations, etc.). • Demonstrated experience creating and executing a technical product roadmap, aligning diverse stakeholder needs to deliver cohesive solutions. • Strong track record of delivering results using Agile development practices, informed by metrics, telemetry, and user data. • Experience leading initiatives that involve APIs, integrations, cloud services, and distributed systems. • Proven ability to influence and align cross-functional teams without direct authority. • Comfortable operating in a fast-paced, data-driven, and entrepreneurial environment. • Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable language. • Willingness and ability to become a subject matter expert on the products and systems you own. • Technical proficiency and working knowledge of cloud platforms, APIs, system integrations, and modern software architectures strongly preferred. • Knowledge of Cloud Services and APIs a plus. Unleash your potential: What you will be doing and owning: Own and align the product backlog to business goals and technical strategy by drafting, refining, and prioritizing epics and user stories that deliver measurable business value. • Serve as the dedicated Product representative for one or more Agile delivery teams, actively participating in all Scrum ceremonies and making real-time decisions to unblock delivery. • Act as the technical product expert, with deep understanding of the current system architecture and a clear vision for how the product and platform must evolve. • Partner closely with Engineering to define technical requirements, non-functional requirements, and architectural tradeoffs, ensuring scalability, reliability, and performance. • Prioritize effectively by balancing business value, technical debt, time sensitivity, opportunity enablement, and risk reduction. • Interface regularly with executives, engineering leaders, operations, and business stakeholders to align priorities and outcomes. • Manage stakeholder expectations by providing clear, transparent communication around roadmap, dependencies, risks, and delivery commitments. • Collaborate with other Product Managers and cross-functional teams to synchronize delivery of complex, multi-team initiatives (e.g., platform enhancements, integrations, migrations). • Influence across organizations at all levels, building strong partnerships without relying on formal authority. Interview Process: • Interview #1: Phone Screen with Talent Acquisition Team • Interview #2: Video interview with the Hiring Manager (via MS Teams) • Interview #3: Video interview with the Team (via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Design and analyze global compensation programs, develop scalable tools, and support executive compensation decisions. | 5-8 years of experience in compensation or HR analytics, strong Excel skills, experience with HRIS and analytics tools, and ability to support executive compensation and global benchmarking. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: At PAR Technology, we're reimagining how Total Rewards drives performance and growth across a global SaaS organization. As we scale, we're looking for a Senior Compensation Analyst who combines deep analytical skill with a builder's mindset. Someone who can design, model, and operationalize compensation programs that align with business strategy and scale across the company. This role is ideal for a high-performing compensation professional who wants to go beyond analysis and truly shape how rewards work by applying their analysis and key insights to design compensation "products" that deliver measurable value to employees, leaders, and the business. Position Location: Hybrid - Philadelphia, PA, Syracuse, NY, Austin, TX, Chicago, IL, or Minneapolis, MN This role operates in a hybrid capacity, with flexibility to work remotely and onsite as business needs dictate. There are no mandated office days; rather, the global rewards team will exercise judgment in determining when in-person presence adds value. Occasional in-person meetings, leadership sessions, and team events will take place in the other company global locations. Reports To: Global Director, Total Rewards What We're Looking For: • 5-8 years of experience in compensation, rewards, or HR analytics in a complex or high-growth organization. • Strong analytical and modeling skills with deep Excel proficiency; familiarity with HRIS and analytics tools (e.g., ADP, Power BI, Radford, Mercer, ERI). • Experience supporting executive compensation programs and preparing data and presentations for Compensation Committee and Board-level discussions. • Experience using AI and automation tools to enhance analysis, streamline processes, and generate insights that drive better compensation decisions. • Ability to translate data into actionable insights and communicate findings clearly to non-technical audiences. • Experience supporting or leading compensation cycles, job architecture projects, or incentive plan design. • Proficiency in compensation survey selection, participation, and analysis • A builder's mindset - able to design compensation tools and frameworks that are scalable, repeatable, and user-friendly. • Strong project management and stakeholder engagement skills; thrives in environments where collaboration and iteration are the norm. • Excellent attention to detail, business acumen, and comfort working across multiple countries and functions. Unleash your potential: What you will be doing and owning: • Lead advanced analysis and design of global compensation programs to ensure competitiveness, equity, and alignment with PAR's career architecture, performance needs and business strategy. • Build and iterate on compensation "products" and tools that are scalable and repeatable - partnering with the Head of Total Rewards, HR Product Managers, and Performance Delivery teams to support implementation and measure impact. • Drive benchmarking, modeling, and governance for base pay, incentives, and equity programs across all levels, leveraging AI and analytics platforms to identify trends and opportunities. • Serve as a subject matter expert on job leveling, career framework integration, and pay governance - partnering with HR, Finance, and Legal to support data-driven decision-making. • Handle survey participation and market data analysis to ensure external competitiveness and internal equity across global markets. • Support executive compensation modeling and analysis, including pay mix design, equity valuation, and scenario modeling for governance cycles. • Deliver insights and recommendations to senior leadership, including materials and analysis that inform Compensation Committee and Board discussions. • Facilitate compensation due diligence and integration planning for M&A, including benchmarking, cost modeling, and harmonization of global pay and equity programs. Interview Process: • Interview #1: Video interview with Talent Acquisition Team • Interview #2: Video interview with the Hiring Manager (via MS Teams) • Interview #3: Video or on-site interview with the Team (Onsite or via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Own and evolve the payments product roadmap, lead discovery and execution, and improve merchant experience and platform performance. | Extensive product management experience in SaaS or digital environments, with knowledge of payments workflows and stakeholder management. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description As a Senior Product Manager, Payments at PAR, you will own and advance our merchant payments strategy. You will lead discovery, drive execution, and translate complex payment workflows into intuitive, scalable product experiences. This role spans the full product lifecycle and requires strong judgment, minimal supervision, and close partnership with engineering, design, compliance, and go-to-market teams. The focus is on merchant-side payments products and experiences, including onboarding, underwriting, pay-in flows, disbursements, and guest/cardholder interactions. While deep expertise in every domain is not required, a strong understanding of the merchant payments ecosystem is essential. Position Location Remote (U.S.) or Hybrid Reports To Director of Product Management, Payments What You Will Do Own and evolve the payments product roadmap using customer, market, and competitive insights Identify and drive long-term opportunities that strengthen PAR’s merchant payments platform Lead discovery to uncover merchant pain points and validate solutions through data and research Prioritize initiatives based on impact, feasibility, and business value Partner with engineering, design, compliance, and go-to-market teams to deliver complex payments initiatives Translate ambiguity into clear plans that enable efficient, high-quality execution Align cross-functional teams and senior leaders on priorities, tradeoffs, and outcomes Own payments product performance and key metrics Continuously improve merchant experience, platform reliability, and business impact What We’re Looking For 5–7+ years of product management experience, ideally in SaaS or digital technology environments Proven ability to lead complex product initiatives end-to-end with minimal oversight Track record of delivering differentiated, customer-driven products Experience within a vertical SaaS company acting as a PayFac, advanced payments consumer, or payments platform (gateway, processor, or PayFac enabler) Familiarity with merchant onboarding, underwriting, pay-in and disbursement flows, and cardholder experiences Ability to simplify complex payments workflows into intuitive merchant-facing solutions Strong customer empathy paired with disciplined discovery and validation Ability to leverage market and competitor insights to inform strategy and identify opportunities Comfort managing multi-threaded initiatives across engineering, design, compliance, and go-to-market teams Strong communication and stakeholder management skills, including senior leadership Brings a high-ownership, collaborative mindset Interview Process Interview #1: Phone screen with Talent Acquisition Interview #2: Video interview with Hiring Manager (MS Teams) Interview #3: Video interview with cross-functional team (MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Own and evolve the payments product roadmap, lead discovery and execution of merchant payments initiatives, and improve merchant experience and platform reliability. | 5-7+ years of product management experience, familiarity with merchant onboarding, underwriting, pay-in flows, and cardholder experiences, and strong stakeholder management skills. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description As a Senior Product Manager, Payments at PAR, you will own and advance our merchant payments strategy. You will lead discovery, drive execution, and translate complex payment workflows into intuitive, scalable product experiences. This role spans the full product lifecycle and requires strong judgment, minimal supervision, and close partnership with engineering, design, compliance, and go-to-market teams. The focus is on merchant-side payments products and experiences, including onboarding, underwriting, pay-in flows, disbursements, and guest/cardholder interactions. While deep expertise in every domain is not required, a strong understanding of the merchant payments ecosystem is essential. Position Location Remote (U.S.) or Hybrid Reports To Director of Product Management, Payments What You Will Do • Own and evolve the payments product roadmap using customer, market, and competitive insights • Identify and drive long-term opportunities that strengthen PAR’s merchant payments platform • Lead discovery to uncover merchant pain points and validate solutions through data and research • Prioritize initiatives based on impact, feasibility, and business value • Partner with engineering, design, compliance, and go-to-market teams to deliver complex payments initiatives • Translate ambiguity into clear plans that enable efficient, high-quality execution • Align cross-functional teams and senior leaders on priorities, tradeoffs, and outcomes • Own payments product performance and key metrics • Continuously improve merchant experience, platform reliability, and business impact What We’re Looking For • 5–7+ years of product management experience, ideally in SaaS or digital technology environments • Proven ability to lead complex product initiatives end-to-end with minimal oversight • Track record of delivering differentiated, customer-driven products • Experience within a vertical SaaS company acting as a PayFac, advanced payments consumer, or payments platform (gateway, processor, or PayFac enabler) • Familiarity with merchant onboarding, underwriting, pay-in and disbursement flows, and cardholder experiences • Ability to simplify complex payments workflows into intuitive merchant-facing solutions • Strong customer empathy paired with disciplined discovery and validation • Ability to leverage market and competitor insights to inform strategy and identify opportunities • Comfort managing multi-threaded initiatives across engineering, design, compliance, and go-to-market teams • Strong communication and stakeholder management skills, including senior leadership • Brings a high-ownership, collaborative mindset Interview Process • Interview #1: Phone screen with Talent Acquisition • Interview #2: Video interview with Hiring Manager (MS Teams) • Interview #3: Video interview with cross-functional team (MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Support project planning, execution, and documentation to ensure timely and successful implementation of projects. | 2-5 years of project coordination or management experience, proficiency with project management tools, strong organizational skills, and effective communication. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: The Implementation Project Coordinator supports the implementation process by assisting with project administration, communication, and coordination. This role ensures tasks are completed on time and provides operational support to deliver a smooth and efficient implementation experience for customers. The Coordinator plays a key role in maintaining organization and ensuring smaller or routine projects are executed successfully. This position is designed as a developmental role, with the expectation that the Coordinator will grow skills in project planning, communication, and leadership over time. Position Location: Remote Reports To: Director, Implementation Services What We’re Looking For: 2–5 years of experience in project coordination, project management, or a similar role Proficiency with project management tools and Microsoft Office Basic understanding of project management principles Strong organizational and multitasking abilities Excellent verbal and written communication skills, with the ability to present technical material clearly Detail-oriented with a proactive approach to task management Ability to work collaboratively and facilitate a team-oriented environment Familiarity with APIs, data integration, or technical implementations (preferred) PMP or similar certification (preferred) Additional Skills: Ability to thrive in a fast-paced, evolving environment and adapt strategies as needed Self-starter mindset with a focus on results and continuous improvement Strong sense of ownership and accountability Commitment to delivering high-quality, detail-oriented work Demonstrated ability to collaborate effectively and support a positive team culture Empathy and a client-centric approach to problem-solving Unleash your potential: What you will be doing and owning: Generate project plans with timelines and task owners using established project templates Support successful project kickoffs by establishing stakeholder roles, responsibilities, and communication plans Manage project tasks to ensure timelines are met and deliverables are completed accurately Maintain project documentation, including progress tracking, project plans, and client records Serve as a point of contact for clients, addressing inquiries and escalating complex issues as needed Schedule and facilitate meetings, prepare agendas, and document outcomes for internal and client use Maintain tracking and reporting systems such as Cloud Coach, Salesforce, JIRA, or Zendesk Ensure adherence to established implementation processes and identify opportunities for improvement Assist with special projects supporting the Implementation team as assigned by management Interview Process: Interview #1: Phone Screen with Talent Acquisition Team Interview #2: Video interview with the Hiring Manager (via MS Teams) Interview #3: Video interview with a member of the Team (via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Manage mid-market franchise accounts by building relationships, driving upsell and renewals, collaborating cross-functionally, and monitoring account health to grow revenue and reduce churn. | 3+ years in account or sales management with SaaS or restaurant tech experience, strong communication and technical skills including Salesforce and ERP, and ability to manage complex mid-market accounts. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. Position Description: As part of the Franchisee Account Manager Team, the Franchisee Account Manager acts as a strategic partner to PAR’s mid-market customer base. This role is responsible for driving customer satisfaction and revenue growth by identifying opportunities to expand product adoption within existing accounts. The ideal candidate will be proactive in building relationships, identifying value-driven opportunities, and collaborating cross-functionally to drive success for our customers and PAR. Position Location: Remote USA Reports To: Manager, Franchise Account Management What We’re Looking For: Requirements: • 3+ years in account management, account executive, or a related role • SaaS or Restaurant tech industry experience required • Experience navigating complex mid-market accounts ($200-800 million in revenue) and engaging multiple stakeholders • Strong communication and presentation skills • Self-starter with the ability to operate independently and think strategically • Strong technical acumen and proficiency with Salesforce, MS Office, and ERP systems • Bachelors degree in Business, Marketing, or a related field preferred Additional skills: • Consistently positive attitude and the ability to adapt to ambiguity • Proven track record of upselling and maintaining client relationships • Strong collaboration skills to work across GTM and Product teams • Deep interest in restaurant operations and a willingness to become an industry expert • Unleash your potential: What you will be doing and owning: • Act as a trusted partner to franchise clients, building long-term relationships • Lead strategic account management, including planning, upselling, and renewals • Partner with the Client Success Team to conduct regular business reviews • Maintain a deep understanding of PAR’s product suite and industry trends • Collaborate cross-functionally to align on customer needs and business goals • Monitor account health and proactively address challenges and opportunities • Provide product feedback to internal teams to enhance service delivery • Drive revenue growth and reduce churn in assigned accounts PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labors website. Remote Skills: Channel Strategies, Communication Skills, Cross-Functional, Customer Acquisition, Customer Churn, Customer Experience, Customer Relations, Customer Satisfaction, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Franchise Management, Global Branding, Industry/Trade Analysis, Marketing, Microsoft Office, Presentation/Verbal Skills, Restaurant, Revenue Growth, Sales, Sales Management, Salesforce.com, Service Delivery, Software as a Service (SaaS), Strategic Accounts, Team Player, Up-Selling About the Company: PAR Technology
As a Marketing Coordinator, you will assist in the creation, editing, and publishing of various marketing content and support campaign logistics. You will also help coordinate events and maintain marketing systems to ensure efficient operations. | The ideal candidate should have 1-3 years of experience in marketing or a related field, with strong organizational and communication skills. Familiarity with design tools and proficiency in Microsoft Office are also important. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: PAR Engagement is seeking a Marketing Coordinator to support our dynamic and growing marketing team. This is an exciting opportunity for someone eager to start their marketing career and gain exposure to all areas of SaaS marketing—including product marketing, demand generation, content, events, and customer programs. This role is highly collaborative and will provide hands-on support across campaigns, programs, and day-to-day operations that enable PAR to scale its impact and connect with customers. Position Location: Austin, TX Reports To: Sr. Manager, Customer Marketing What We’re Looking For: 1–3 years of experience in marketing, communications, or a related field (internships and early-career roles count). Strong organizational and project management skills; ability to juggle multiple tasks and deadlines. Excellent written and verbal communication skills. Familiarity with design tools (e.g., Canva, PowerPoint, Adobe Creative Suite) and an eye for layout, branding, and visual storytelling. Proficiency in Microsoft Office, bonus if familiar with Salesforce or similar. Self-starter with a collaborative mindset—ready to support teammates, take initiative, and learn new skills. Unleash your potential: What you will be doing and owning As Marketing Coordinator, you will: Assist in the creation, editing, and publishing of marketing content (blogs, emails, case studies, social posts, sales collateral). Support the Voice of Customer program by gathering, organizing, and sharing feedback from marketers, developers, and end-users. Help design and polish presentations, decks, and marketing assets to ensure consistent, on-brand storytelling. Support campaign logistics, including asset tracking, timelines, and reporting. Assist with event coordination for webinars, tradeshows, and customer events. Maintain and update marketing systems, lists, and dashboards. Partner with product marketing, demand gen, and design teams to ensure smooth execution of launches and campaigns. Provide general administrative support to the marketing team, ensuring alignment and efficiency. Interview Process Interview #1: Phone Screen with Talent Acquisition Team (via Microsoft Teams) Interview #2: Video interview with the Hiring Manager (via MS Teams) Interview #3: Video interview with the Director of Marketing, including a presentation (via Microsoft Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Create and maintain developer-focused product documentation, manage user assistance assets and community forums, collaborate cross-functionally, and improve documentation workflows. | 5-7 years technical writing with at least 1 year on developer documentation, leadership skills, experience with developer portals, programming fundamentals, and familiarity with content management and collaboration tools. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: As a senior technical writer on the Product team, you will be responsible for creating and improving the PAR Engagement documentation, information architecture, and supplemental resources that our customers and customer-success engineers use when building and implementing solutions. You will support customers and third-party vendors integrating with PAR Engagement through developer documentation, product user guides, support knowledge base, community forums, and training materials. Your role will include updating, maintaining, enhancing, and coordinating our various user-assistance assets and information portals, as well as managing and moderating our interactive user Q&A communities. You will be joining a cross-functional team and collaborating with members of the Engineering, Product Management, and Customer Support teams. This is an excellent opportunity for a hands-on senior technical writer who is interested in creating product documentation that will have a great impact on both external and internal teams. Position Location: Remote, United States Reports To: Sr. Manager, Product Ops & Documentation What We’re Looking For: Requirements: • 5-7 years of technical writing experience, with at least 1 year focused on publishing web or mobile API, SDK, and otherwise developer-focused documentation • Assertiveness as an experienced leader who can effectively chase down information from subject matter experts (SMEs) as well as recommend and implement content-management tools, processes, and best practices • At least 1 successful developer portal project and at least 1 public developer portal that can be shared in the portfolio or resume submission • Basic understanding of computer programming fundamentals • Excellent written and verbal communication skills • Strong knowledge of technical writing best practices • Advanced understanding of information architecture and content management • Experience creating content for a variety of target audiences • Passion for developing clear, concise, and accurate documentation deliverables Additional skills: • Familiarity with “docs-as-code” concepts (e.g., single-sourcing, content reuse, source control, and build automation) • Experience with Jira, Confluence, Salesforce, GitHub, Stack Overflow, and markdown • Knowledge of curriculum design, contextual help, and training materials (e.g., video tutorials) • Understanding of Agile software-development processes and project-management methodologies • Experience creating documentation for B2B enterprise software or marketing / customer engagement management software • Experience with restaurant or retail point-of-sale (POS) systems • Experience working as a cashier in an in-person retail or hospitality business (e.g., restaurant, grocery store, hotel) Unleash your potential: What you will be doing and owning: • Become an expert on the PAR Engagement products • Identify and develop use cases for customers and partners • Create conceptual, how-to, and reference topics for product documentation and user assistance • Produce and maintain help topics that are published to customer-facing information portals • Lead community-management efforts on Q&A platforms like Stack Overflow, moderating content and increasing participation and engagement • Become an active contributor on both internal and external knowledge communities • Chase down information from subject matter experts (SMEs) • Ensure content is accurate and consistent across various information portals • Lead the development, implementation, and integration of AI tooling on the various information portals • Identify and close documentation gaps • Develop samples and tutorials that supplement the product documentation • Improve information architecture and documentation workflows/processes • Collaborate with UX designers and developers to enhance the usability and accessibility of AI chatbots and portals • Collaborate across teams to deliver the best content and communication strategies for PAR Engagement, both internally and externally • Act as a liaison across various internal teams to ensure coordination and alignment Interview Process: • Interview #1: Phone Screen with Talent Acquisition Team • Interview #2: Video interview with the Hiring Manager (via MS Teams) • Interview #3: Video interview with the Documentation Team (via MS Teams) • Interview #4: Video interview with additional team members (via MS Teams) Note: Candidates may be asked to submit 3-5 samples of work that they produced with their own writing before being considered for interviews with the hiring manager and team. PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Create and maintain developer-focused and user documentation, manage community Q&A platforms, improve documentation workflows, and collaborate cross-functionally to support PAR Engagement products. | 5-7 years technical writing with at least 1 year on developer documentation, leadership in content management, understanding of programming fundamentals, excellent communication, and experience with relevant tools and Agile processes. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description As a senior technical writer on the Product team, you will be responsible for creating and improving the PAR Engagement documentation, information architecture, and supplemental resources that our customers and customer-success engineers use when building and implementing solutions. You will support customers and third-party vendors integrating with PAR Engagement through developer documentation, product user guides, support knowledge base, community forums, and training materials. Your role will include updating, maintaining, enhancing, and coordinating our various user-assistance assets and information portals, as well as managing and moderating our interactive user Q&A communities. You will be joining a cross-functional team and collaborating with members of the Engineering, Product Management, and Customer Support teams. This is an excellent opportunity for a hands-on senior technical writer who is interested in creating product documentation that will have a great impact on both external and internal teams. Position Location: Remote, United States Reports To Sr. Manager, Product Ops & Documentation Requirements What We’re Looking For: • 5-7 years of technical writing experience, with at least 1 year focused on publishing web or mobile API, SDK, and otherwise developer-focused documentation • Assertiveness as an experienced leader who can effectively chase down information from subject matter experts (SMEs) as well as recommend and implement content-management tools, processes, and best practices • At least 1 successful developer portal project and at least 1 public developer portal that can be shared in the portfolio or resume submission • Basic understanding of computer programming fundamentals • Excellent written and verbal communication skills • Strong knowledge of technical writing best practices • Advanced understanding of information architecture and content management • Experience creating content for a variety of target audiences • Passion for developing clear, concise, and accurate documentation deliverables Additional Skills • Familiarity with “docs-as-code” concepts (e.g., single-sourcing, content reuse, source control, and build automation) • Experience with Jira, Confluence, Salesforce, GitHub, Stack Overflow, and markdown • Knowledge of curriculum design, contextual help, and training materials (e.g., video tutorials) • Understanding of Agile software-development processes and project-management methodologies • Experience creating documentation for B2B enterprise software or marketing / customer engagement management software • Experience with restaurant or retail point-of-sale (POS) systems • Experience working as a cashier in an in-person retail or hospitality business (e.g., restaurant, grocery store, hotel) Unleash your potential: What you will be doing and owning: • Become an expert on the PAR Engagement products • Identify and develop use cases for customers and partners • Create conceptual, how-to, and reference topics for product documentation and user assistance • Produce and maintain help topics that are published to customer-facing information portals • Lead community-management efforts on Q&A platforms like Stack Overflow, moderating content and increasing participation and engagement • Become an active contributor on both internal and external knowledge communities • Chase down information from subject matter experts (SMEs) • Ensure content is accurate and consistent across various information portals • Lead the development, implementation, and integration of AI tooling on the various information portals • Identify and close documentation gaps • Develop samples and tutorials that supplement the product documentation • Improve information architecture and documentation workflows/processes • Collaborate with UX designers and developers to enhance the usability and accessibility of AI chatbots and portals • Collaborate across teams to deliver the best content and communication strategies for PAR Engagement, both internally and externally • Act as a liaison across various internal teams to ensure coordination and alignment Interview Process • Interview #1: Phone Screen with Talent Acquisition Team • Interview #2: Video interview with the Hiring Manager (via MS Teams) • Interview #3: Video interview with the Documentation Team (via MS Teams) • Interview #4: Video interview with additional team members (via MS Teams) Note: Candidates may be asked to submit 3-5 samples of work that they produced with their own writing before being considered for interviews with the hiring manager and team. PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. Compensation Range: $85K - $100K
Manage and support customer loyalty and rewards programs by collaborating across teams to analyze data, implement program designs, and communicate recommendations to increase adoption and customer success. | 1-3 years professional experience, bachelor's degree or equivalent, strong communication and organizational skills, ability to work cross-functionally, and a desire to grow within the company. | For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. Position Description: The Loyalty & Rewards Program Manager (AKA Associate Technical Program Manager) plays an integral part in guiding PAR Retails customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success, Product, and Data & Insights teams to thoughtfully interpret data, strategically present recommendations to increase adoption of new and existing functionality, and precisely implement program designs. No two days will be the same in this role and your excitement for creatively approaching new challenges will make you successful. Position Location: Remotely based in the USA within one of the following cities: • Philadelphia, PA • New Hartford, NY • Austin, TX • San Diego, CA • Chicago, IL • Minneapolis, MN You must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visits Reports To: • Director, Technical Program Management What We’re Looking For: Requirements: • 1-3 years industry or related professional experience • Bachelor’s degree or equivalent • Ability to work across a variety of internal teams to help deliver outcomes for our customers • Desire to grow into a larger role on the PAR Retail team • Interest in customer engagement and how digital programs help to build stronger customer relationships • Strong writing, communication, organization and facilitation skills • Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions • Ability to meet deadline and to consider both big picture strategy and minute, tactical details • Value quality and consistency, with an emphasis on continued personal and professional growth • Passionate about understanding your customers’ targeted business outcomes and making them successful • Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and PAR Retails business, and offering proactive support • Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter • High emotional intelligence and interpersonal skills Additional skills: • Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action • Experience with customer relationship management • Basic knowledge of SQL is a plus, but not required Unleash your potential: What you will be doing and owning: • Understand PAR Retails technology platform and products and work with other Technical Program Managers to help customers leverage key functionality to drive business results • Support Customer Success Team in confidently, and carefully coordinating implementation details, and onboarding requirements for multiple customer accounts • Support Technical Program Management team in delivering customer reporting, producing insightful analysis of program data, and communicating data-driven recommendations to customers • Work with PAR Retails Product & Engineering teams to understand, test and communicate future and new platform functionalities • Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance • Support Customer Success Team in producing case studies for internal and external use • Anticipate stakeholder concerns and other risks, in order to bring attention to the team for resolution PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labors website. Remote Skills: Best Practices, Communication Skills, Computer Networks, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Detail Oriented, Establish Priorities, Global Branding, Industry/Trade Analysis, Interpersonal Skills, Loyalty Programs, Onboarding, Organizational Skills, Product Engineering, Program Evaluation, Project/Program Management, Restaurant, Retail, Retail Management, Risk, SQL (Structured Query Language), Sales, Technical Leadership, Technical Support, Testing, Time Management, Writing Skills About the Company: PAR Technology
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